Patient & Family Handbook

Transcription

1 HOSPICE OF THE GOLDEN ISLES Patient & Family Handbook

2 Our mission is to help you make every moment count. At the heart of our care is the belief that each of us has the right to live with grace and dignity, free from pain. Our caring team approaches your comfort holistically, offering you the highest quality medical care and pain management, with emotional and spiritual support tailored to your needs and wishes. Our caregivers gently guide you and your family through your journey, helping with the decisions that matter most. We offer you and your loved ones the support and practical assistance that allows you to enjoy your time together. You can still heal even when you can no longer cure. For information or referrals call

3 Karen Brubaker, Chief Executive Officer President, Georgia Hospice & Palliative Care Organization Janice Beauchamp, CFO Darlene Strickland, COO Dr. John Shaner, CMO

4 We ve been your neighbor for over 30 years. We care for every person in our community with compassion, understanding and deep respect. Since 1980, we have provided expert Hospice medical care and comfort to our neighbors - the local patients and families under our care. As a community based, Medicare and Medicaid certified, not-for-profit hospice, our philosophy is to do whatever it takes to give you the best possible care. We bill Medicare, Medicaid and your insurance company for you, and we care for all patients regardless of age, race, religion, illness or ability to pay. When you need help, you can call us anytime, 24 hours a day, 7 days a week. My Team Contact is: His/her phone number is: For information or referrals call

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6 In our care, you have more choices. Your needs and desires are unique. We listen to you and develop an individualized plan that honors your goals and wishes. Most people prefer to be cared for in their homes, but you may also receive our care in our inpatient facility, the Robinson Center, or our residential facility, The Jolley House. We ll be with you throughout your journey, providing the medications, medical equipment and supplies you need for your hospice care. I wish to receive hospice care in: m m m m m m m My Home Family Member s Home: Assisted Living Facility: Nursing Facility: Hospital/Medical Center: The Robinson Center (Inpatient Facility) The Jolley House (Residential Facility) For information or referrals call

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8 Our medical care is second to none. Our full-time Chief Medical Officer is double board certified in Internal Medicine and Hospice and Palliative Medicine, and many of our nurses and aides are certified in hospice and palliative care. If you prefer, our Chief Medical Officer will work with your current physician to coordinate your treatment. We expertly manage your care so that you are able to do the things you love most for as long as possible. Our Certified Nursing Assistants take care of daily living activities, such as personal care, preparing meals, and even light housekeeping duties. Levels of Care: m Routine care m Respite care m Inpatient care m In-home crisis care Our Nurses: m Conduct individualized, ongoing assessments m Coordinate medications, supplies and medical equipment m Administer medications m Implement treatments as ordered by physicians m Lead Interdisciplinary Team to coordinate holistic care for you and your loved ones m Provide education and emotional support to you and your loved ones m Offer On-Call Nursing Services 24/7 My physician is: (Physician Name) (phone number) My nurse is: (Nurse s Name) (phone number) For information or referrals call

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10 Our non-medical therapies provide relaxation and comfort. Our volunteers provide help and companionship. Hospice care treats the whole person mind, body and spirit. Our therapists help you gain this sense of wholeness and well-being, even when the physical body is experiencing an illness. Our volunteers offer you compassion and kindness, from helping you with daily chores to holding your hand through your journey. Music connects you emotionally to memories that have great meaning to you, alleviating pain, depression and stress. Pet therapy brings joy and love to every patient in our care who welcomes a visit. Our non-medical therapies: m Massage Therapy m Music Therapy m Pet Therapy m Reiki Our volunteers: m Provide companionship m Run short errands, such as grocery shopping m Offer brief in-home respite care to relieve your family m Assist you and your loved ones as needed For information or referrals call

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12 We are here to guide you every step of your journey. Facing the seriousness of an advanced illness often brings a mix of emotions. Important decisions may have to be made even when you may not fully understand the journey that lies ahead. We understand those feelings and spend time listening to you and your loved ones, providing the information needed to lessen the fear of the unknown. Our clinical social workers provide you and your family emotional support, counseling services, access to community resources and help with paperwork and end-of-life planning. For your spiritual needs, we warmly welcome your pastor, rabbi, priest or other clergy to participate in your care. If you like, we can provide you an Ecumenical chaplain, professionally trained in hospice care. Social Worker Support: m Provide counseling, education and emotional support m Offer guidance on community resources m Help families and friends deal with anticipated grief and loss issues m Assist with advance directives and end-of-life planning m Help find suitable living arrangements, as needed m Assist with explaining benefit eligibility and applying for benefits Spiritual Support: m Offer Ecumenical chaplain support m Coordinate with your local pastor/rabbi m Pray with you and your loved ones, as desired m Provide Communion or other rituals m Engage in spiritual reflection and life review m Your religious preference For information or referrals call

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14 Talking about hospice care sooner means more quality time with those you love. Our philosophy is to guide you and your family through the changes ahead, helping you understand where you are in your journey together. Hospice caregivers monitor changes in your health, and address them with a gradual, compassionate approach. This results in a much less stressful experience for the patient and family. The sooner you or your loved one receives the special care hospice offers, the more time you can focus on what really matters. Hospice care will enable you to remain independent for as long as possible, live comfortably and ensure that your wishes are followed. For information or referrals call

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16 Our bereavement coordinator and counselors help your loved ones grow through this experience. Beginning at admission, our doctors, nurses, chaplains, social workers, bereavement coordinator and volunteers educate families on what to expect during the first year after the death of a loved one. Because each person copes with grief differently, we offer individual and family counseling, support groups, workshops, and a bereavement camp for adults and children. As a member of our Hospice family, loved ones may continue their grief support at our in-house Community Bereavement Center for up to 13 months after the death of the hospice patient. Bereavement Support: m Host grief workshops m Conduct caregiver support groups m Provide adult and children s bereavement books m Offer bereavement day camps m Distribute quarterly Grief Support and Holiday newsletters m Conduct annual Lights of Love Community Memorial Service For Grief or Bereavement Services call For information or referrals call

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18 We promote comfort and dignity. As a person s health declines, care needs often increase. Hospice care provides you with the peace of mind that our specialists continuously assess your comfort. We are experts in skillfully and compassionately managing pain and symptoms to meet our patients goals while maintaining their mental clarity. You or your loved one s personal needs are gently tended to as well, including bathing, grooming and dressing, to preserve respect and dignity. Our goal is to help you achieve the best quality of life and to make every moment count. You matter because you are you. You matter to the last moment of your life - Dame Cicely Saunders, Hospice Founder For information or referrals call

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20 Make every moment count. HOSPICE OF THE GOLDEN ISLES 1692 Glynco Parkway, Brunswick, Georgia Phone: Toll-Free: Fax: Copyright 2012 Hospice Of The Golden Isles GA063007H