Process-oriented Management Manual

Transcription

1 Page 1 of 17 Process-oriented Management Manual to DIN ISO 9001 and Copy No.: Handed out on: To: Online Version This copy is subject to updating Yes No These documents remain the property of.. It has to be kept in confidence The reproduction and use neither as a whole or in part is forbidden without prior written authorization by by either the Quality Management Representative or the Environmental Management Representative

2 Page 2 of 17 Index 1. Purpose and Scope of Application ADELS CONTACT GmbH & Co. KG Structure and Organisation of the Management System Business Policy Our Business Philosophy The Safe Contact Worldwide Quality no Need to comment Environmental Policy Use of Management Documents Abbreviations, Terms and Definitions About Us, Update Status and Updating Annexes Organigram AC Overall View, Bergisch Gladbach Site Process Map- AC Overall View, Bergisch Gladbach Site References Certificates... 16

3 Page 3 of Purpose and Scope of Application Following our intention to make sure that our products satisfy our customers demands, we have built up a quality and environmental management system that complies with all requirements of the ISO 9001 and standards. This present manual specifies ADELS-CONTACT s quality and environmental management system and makes sure that our company s quality and environmental policy is implemented at all levels. Additionally, it is to be made sure that all business processes having any effect on quality and environment, are continuously planned and controlled. This way, we comply with the specified requirements as they are made by our customers and also those we are approached with by regulations or other directives. Continuously improving our quality and environmental systems as well as environment protection is another essential part of our business objective along with our intention to satisfy our customers requirements. In annual meetings, these objectives are regularly conveyed to all staffers. With the present, the management implements the entire integrated processoriented quality and environmental management manual of Adels-Contact GmbH & Co. KG. It includes the entire company with all their subcontractors and is unconditionally binding upon all the staff.

4 Page 4 of ADELS CONTACT GmbH & Co. KG Since 1930, Adels-Contact has been a synonym for a forward looking industrial connecting engineering. Under the leadership of J.H. Hochköppler executive shareholder and president since 1982, sole holder since beginning of 2004 Adels- Contact evolved into a worldwide operating enterprise whose partners rank among the most important players in the field of electrical and luminaires industry. Please see attachment for a customer reference list. More than half a million terminal blocks and (pluggable) connectors are leaving our factory in Bergisch Gladbach every day. These top-quality safety components are used in the lighting technology, in electrical appliances, in the electronics as well as in electrical installation. With more than 300 employees in more than 60 countries Adels-Contact has successfully positioned itself in the world s market. Adels-Contact s present and future competitive opportunities lie in our innovative strength. Customer focus as well as experience on their application bring forth forward-looking and well thought-out products. This has resulted in a range of globally standardized Adels products that covers any customer needs of connection technology for the usual voltage ratings. For any requirements in excess thereof we propose customized solutions ranging from the use of a particular high temperature material or a special screw type to the integrated development and production of a customer-own connecting system.

5 Page 5 of Structure and Organisation of the Management System The purpose of the ADELS-CONTACT quality and environmental management system is to safeguard quality and environmental sustainability of products and processes. This is laid down in written principles and procedures. The system comprises all measures and requirements resulting from the ISO 9001 and specifications. The figure below reflects the structure of the quality and environmental management system: Process Specifications Compact Manual Process Specifications Operating Instructions, Figure 1: Forms Organisational Structure of the Quality and Environmental Management Documentation

6 Page 6 of 17 This compact manual (MH) shall give a comprehensive review of our company and its policy as well as of the structure of our quality and environmental system and interrelations within our processes to staffers, customers, suppliers and other interested parties. So it is to be used as information and management tool. Processes shown in its context in the manual s process map are specified in detail in the process specifications (PB) taking into account all obejctives that are relevant to quality and environment. Here, importance is particularly attached to specifying process sequences as well as to reciprocal effects they may have. We distinguish between management processes, core processes and support processes. From one or more inputs each process then again produces in value-adding steps one or more outputs. In case that the sequences specified in MH and PB are to be stated more precisely or, written regulations are advisable, stipulated or necessary, the responsible department will prepare operation instructions and forms.

7 Page 7 of Business Policy 4.1 Our Business Philosophy It is our objective to safeguard the future for our staffers and for our company itself. This objective shall be achieved by means of a continuous but cautious growth. Human beings are ranking first: as staffers, as customers and suppliers. What we expect from our staffers is willingness to perform as well as an entrepreneurial way of thinking. It is them who are both creative and executing part of our quality, environmental management and energy system. We are in a continuous improvement process by dealing with problems in an openminded, partnerlike and solution-oriented manner. Here we focus on identification and prevention of possible faults in order to avoid necessary corrections ex post. Jobs we have been entrusted with are dealt with care and responsibility in a short period of time. We supply quality: Our customers get the items they ordered on schedule, at a reasonable price and with all specified technical properties. Environmentally-friendly use of resources is a particular quality feature we pay attention to in an anticipatory manner beyond legal requirements. 4.2 The Safe Contact Worldwide Since 1930, Adels-Contact has been a synonym for intelligent high-end solutions in the connection technology. Our guiding principle the safe contact worldwide stands for innovative strength, product quality and customer focus. Our customers trust in the know-how of our qualified employees. Your demand for high quality and economic products are our innovation potential. Spot-on solutions, longevity of our products as well as an optimum safety are our formula for success now and in future.

8 Page 8 of Quality no Need to comment Continuous technical innovations, complying with highest standards, as well as utmost quality made in Germany characterize our day-to-day business. Compliance with all standards such as RoHS, WEEE, PFOS, REACH and CE guarantee the reliability of our products. 40 international patents and utility patents as well as 130 international approvals underscore our company s activities. Also in future, we will have a front-row place to drive technical excellence and to set standards. With his/her performance, each individual staff member contributes towards ensuring our high quality standard To satisfy these requirements, we make sure that the required resources and information are available, processes at Adels-Contact and their interdependencies are specified, illustrated in a process map and clearly and precisely described in process instructions, we establish a framework to define and assess quality objectives for all departments at Adels-Contact, we continuously verify and assess adequacy and achievement of objectives, we regularly convey in a precise way the objectives and their achievement to the relevant enterprise levels and organisations. we work out and implement activities and programmes for continual improvement.

9 Page 9 of Environmental and Energy Policy Our environmental and energy policy guarantees a continuous improvement process of our internal environment protection and, at the same time, it puts environmental and energy policy requirements stated by the management into practice. This is done in accord with our business objectives and economic efficiency but also in accord with our staff s and the public s interests. With all staffers involved, environmental and energy policy is implemented on the following principles: Responsibility of meeting legal obligations is considered in all processes; Environmental aspects of processes, products and services are determined; Energy costs are determined and recorded; The knowledge gained from this is incorporated in our internal processes in order to continuously improve our environmental and energy performance; When technically and economically justifiable, we are with new planning s geared to the best-available technology in order to reduce or avoid noise, emissions into the atmosphere, waste and effluents and in order to save resources such as energy and water; Salvage rate is increased; Information and training courses help to raise our staffers environmental and energy awareness; External companies on the AC grounds are acquainted with environmental protection and compliance is kept under surveillance; Our emergency managament is continually improved. Correctness, compliance and assessment of our environmental and energy policy are verified in periodical reviews.

10 Page 10 of Use of Management Documents Use of Management Documents has been stipulated as follows Compilation: Any member of the staff may suggest to compile a document. Decision upon such an idea as well as compilation itself by means of the relative template is made by the quality management. Examination: The content is checked by the official in charge. Conformity with the standards is verified by either the quality management representative (QMB) or the environmental management representative (UMB). Release: is given by the company management. Distribution: Documents are posted on our intranet. Amendments: Amendments when necessary are made by the quality management together with the corresponding amendment of the revision status. Further details are laid down in the process specifications PB-U 3.00 and PB-U The compact manual with its annexes is excluded from the above provision. Compilation and amendments are incumbent on the QMB and the UMB, release is given by the company management. Apart from distribution via Intranet the compact manual is also placed at the disposal of external interested parties (customers, suppliers,...) without the need for an updating.

11 Page 11 of Abbreviations, Terms and Definitions Abbreviations: GL Company Management WK Workman QM Quality Management QL Quality Manager UM Environmental Management UMB Environmental Manager VT Sales Department TL Technical Manager BV Division Representative QMB Quality Management Representative

12 Page 12 of About Us, Update Status and Updating About Us Adress Adels-Contact Elektrotechnische Fabrik GmbH & Co. KG Buchholzstr Bergisch Gladbach Fon +49 (0) 2202 / Fax +49 (0) 2202 / Internet Bank Details Owner Company Management info@adels-contact.de Kreissparkasse Köln Konto-Nr.: BLZ: SWIFT: COKS DE 33 IBAN: DE Johann Hans Hochköppler Johann Hans Hochköppler Andreas Patrick Rumpff Register Court Amtsgericht Köln Trade Register No. HRA VAT-Ident Nr. DE Updating This manual is subject to updates made by GL or QMB. Update Status see header top right