Request for Proposals. for. VoIP Phone System Upgrade

Transcription

1 Request for Proposals for VoIP Phone System Upgrade 2013

2 Table of Contents Summary of Key Information: 1 PART A PROPOSAL DETAILS 1. Purpose 2 2. BACKGROUND The 2.2 Local Government in Squamish 3. SCOPE OF SERVICES REQUIRED Scope of Services / Deliverables 4. REQUIRED SUBMISSION CONTENT Name and Address of Proponent 4.2 Proponent Overview 4.3 Proposed Contract Administrator/Proponent Contact 4.4 Associates, Employees, Contractors of Firm 4.5 References 4.6 Detailed Description of Service Provided 4.7 Additional Information Fee 4.9 Timeline PART B ADMINISTRATION 5. GENERAL TERMS AND CONDITIONS District Representative 5.2 Right to Cancel RFP and/or to Accept Proposals 5.3 Confidentiality of Proposals 5.4 Waiver of Liability for Errors Proponent s Risk and Warranty 5.6 Confidentiality of District Information

3 Table of Contents 6. SUBMISSION OF PROPOSALS Time and Date for Receipt of Proposals 6.2 Submission Format 6.3 No Amendments to Proposals After Submission 6.4 Withdrawal of Proposals 7. EVALUATION Evaluation Committee 7.2 Evaluation Criteria 8. SELECTION OF MANAGEMENT CONSULTING SERVICES PROVIDER Negotiation with Preferred Proponent 8.2 Contract for Services 8.3 Compliance with Laws APPENDIX A Proposal Submission Format APPENDIX B Consulting Services Contract Format 12

4 SUMMARY OF KEY INFORMATION RFP TITLE: Request for Proposals for VoIP Phone System Upgrade DISTRICT S REPRESENTATIVE: (for inquiries and clarification of RFP) Conrad Kordel IT Manager Box 310, Second Avenue, Squamish, B.C. V8B 0A3 Phone: ckordel@squamish.ca FINAL TIME AND DATE FOR RECEIPT OF PROPOSAL: 4:00 p.m. local time, Friday, Nov 1, 2013 ADDRESS FOR PROPOSAL SUBMISSIONS: Information Technology Manager Box 310, Second Avenue, Squamish, B.C. V8B 0A3 Proponents must read the entire RFP document for full details and requirements. THE DISTRICT RESERVES THE RIGHT TO CANCEL THIS RFP AT ANY TIME BEFORE OR AFTER THE CLOSING DATE AND TIME HAS PASSED, AND THE LOWEST PRICED, OR ANY, PROPOSAL WILL NOT NECESSARILY BE CHOSEN FOR NEGOTIATION OF A CONTRACT FOR SERVICES. VoIP System Upgrade 2013 Page 1

5 PART A PROPOSAL DETAILS 1. PURPOSE The purpose of this Request for Proposals ( RFP ) is to solicit the best overall proposals for the provision of technical services to upgrade the District s VoIP phone system which is based on outdated Cisco software and server hardware. The District currently has 11 sites with VoIP service which are connected via an MPLS network ranging from fiber and bonded T1 to business grade ADSL lines. There are approximately 160 handsets and users. The current VoIP system consists of two Cisco Call Managers (v ) and a unity voic server (v. 5.0), all of which are physical machines. The organization relies on an updated VMware virtual server environment and has capacity for additional virtual machines. There are Cisco routers at all sites which are near end of life. The District has PRI s at Municipal Hall and the Emergency Operations Centre and individual analog lines at most sites. Existing Cisco handsets are not intended to be replaced as part of this project. The District s current Cisco VPN solution should also be assessed for an upgrade. Main outcomes of a successful project will be an upgraded VoIP system. Basic features such as caller id, paging, and auto-attendant functionality will be configured as well as some advanced features which should be determined during initial project scoping. The organization is also looking to eliminate or consolidate existing analog lines and possibly migrate them to central PRI s in an effort to reduce monthly costs and streamline the system. Some analog lines may still be required at all sites for security systems and 911 emergency requirements. VoIP System Upgrade 2013 Page 2

6 PROPOSAL DETAILS 2. BACKGROUND 2.1 The The is located at the top of Howe Sound, along Highway 99, in Southern British Columbia s Sea to Sky Corridor. The municipality is the largest municipality in the Corridor, and is home to approximately 19,000 people, with the population of the greater Squamish area currently topping 35,000. Squamish boasts all of the benefits of small town living a strong sense of community, affordable housing, security and an inviting character. Yet, within a 45-minute drive north or south, you can be in either an internationally acclaimed resort or the largest urban area in Western Canada. The same physical attributes that make Squamish the Outdoor Recreation Capital of Canada create some interesting development opportunities. Howe Sound and the numerous lakes and rivers provide wonderful opportunities for diving, windsurfing, kite boarding, swimming, boating and fishing. Biking, hiking, birding, rock climbing and mountaineering in the mountains, valley trails, an estuary, and world-class sports fields provide diverse opportunities for outdoors enthusiasts year-round. Squamish is a community of unparalleled scenic wonder, lifestyle advantages, business opportunities and outdoor recreation. Squamish is the service and distribution centre of the Sea to Sky Corridor, with rail and a deep sea port, complimented by growing service, tourism and knowledge-based industries. The tourist sector continues to thrive and grow with an ever-increasing demand for outdoor recreation, spectacular natural environment, ideal location and unique attractions such as the West Coast Railway Heritage Park and the Stawamus Chief. More information about Squamish and the surrounding area can be accessed via the District website at Local Government in Squamish Led by a 7-person elected Council, responsible for setting policy, the District of Squamish is an incorporated municipality employing approximately 180 full- and part-time regular and seasonal staff who provide and maintain community VoIP System Upgrade 2013 Page 3

7 services, regulate land use, respond to our community s needs, and plan for our community s future. 3. SCOPE OF SERVICES REQUIRED 3.1 Scope of Services / Deliverables As part of this engagement, the proponent will assess current VoIP hardware, systems, and business needs in order to make recommendations for the upgrade. Although the District is currently using Cisco based technology, this is not necessarily a requirement moving forward. The organization is looking to leverage the substantial investment into Cisco handsets however, and is not planning to replace these at this time. The proponent will be expected to work closely with the IT department and some key staff members to determine requirements for system design and advanced features. It is the goal of the IT department to complete this project before the end of The following services should be included in the proposal along with an approximate timeline and cost: Assessment of current hardware and systems along with upgrade recommendations Assessment of business needs, working closely with IT and business units on system requirements and design Procurement of hardware and software if required (provide recommended hardware/software costs in RFP if possible) Implementation of system hardware and software upgrades Implementation of system design changes and consolidation of land lines by working with IT and Telco provider Configuration of basic system features as needed and some advanced features where recommended Liaise with hardware/software vendor and IT to provide optimal and reasonably priced licensing model Train IT staff and key personnel (mainly during the upgrade process) 4. REQUIRED SUBMISSION CONTENT In order to receive responses in a uniform format and to enable the fair evaluation of proposals received, Proponents are expected to structure Item 2 identified on the Proposal Submission Format (Appendix A to this RFP) in the order outlined below, and provide the requested information, identifying each section by number. VoIP System Upgrade 2013 Page 4

8 Please provide: 4.1 Name and Address of Proponent The corporate name, street address, mailing address, telephone number, fax number and address of the Proponent s company, and any branch locations or affiliates that may be applicable. 4.2 Proponent Overview An overview of the Proponent s company including its size, years in existence, and an outline of the firm s experience in the area listed in this RFP. 4.3 Proposed Contract Administrator/Proponent Contact The name of an individual who would be responsible for assigning and supervising services provided to the District pursuant to any agreements entered into following this RFP process. 4.4 Associates, Employees, Contractors of Firm A list of partners, associates, other employees and any anticipated contractors who might be assigned or engaged to provide services to the District, the types of services that they might be involved in, and their specific qualifications and experience as they relate to those services. 4.5 References A list of three (3) current or past clients, to whom the proponent has supplied services similar to those listed in section 3, and who may be contacted as references, including contact name and telephone number for each client. 4.6 Detailed Description of Service Provided The District will require a detailed description of the services to be performed by the Proponent in upgrading and configuring the VoIP phone system and providing potential services that may be performed in the future, such as maintenance assistance or expanded VoIP system capabilities and updates. Reference and describe in detail provision of the services listed in Section 3 including a time line identifying milestones for the completion of each of the objectives. Reference and describe potential services listed in Section 3.1 and other services the consultant recommends to be provided, if any, and a detailed description of services or assistance, if any, the District would be expected to provide. List and describe items that the District would be expected to provide toward completion of the project. VoIP System Upgrade 2013 Page 5

9 4.7 Additional Information List any additional information that the Proponent wishes the District to consider in the evaluation of its proposal. 4.8 Fee The fee and all associated costs including taxes may be described as an hourly rate with an estimate of the all found cost or as a lump sum. 4.9 Timeline A detailed timeline for completion of the project is required. It is intended that the phone system upgrade project will be completed prior to the end of The successful proponent will be required to acquire a Business License if they do not have one already. VoIP System Upgrade 2013 Page 6

10 PART B - ADMINISTRATION 5. GENERAL TERMS AND CONDITIONS: 5.1 District Representative Only the Information Technology Manager and in his absence, the General Manager of Corporate Services for the (the District s Representative ) are authorized to communicate and otherwise deal with Proponents. The District s Representative will answer all questions in writing and will provide a copy of all questions and their answers to each Proponent who has returned a Receipt Confirmation Form. 5.2 Right to Cancel RFP and/or to Accept Proposals This RFP is solely a request for proposals for the provision of the outlined services. It is not an invitation for tenders, an offer to contract, or an invitation for offers capable of acceptance to create a contract. Submission of a proposal by any Proponent and its subsequent receipt by the District does not represent a commitment on the part of the District to proceed further with any Proponent. No contractual or other legal obligations or relationship between the District and any other person can or will be created prior to the termination of this RFP process, or otherwise, except in a written contract executed by authorized signatories of the District. The District is entitled to cancel this RFP at any time by addendum issued to the Proponents, without liability for any loss, damage, cost or expense incurred or suffered by any Proponent as a result of that cancellation. In considering any proposals delivered in response to this RFP, the District reserves the absolute and unfettered discretion to assess, accept or reject any or all proposals. The District may require clarification after the dates and times set out in this RFP from any one or more of the Proponents in respect of proposals submitted. The District may communicate with, meet with, or negotiate with any one or more of the Proponents respecting their proposals or any aspects of the services outlined herein. 5.3 Confidentiality of Proposals The District will receive all proposals submitted in response to this RFP in confidence, including for the purposes of section 21 of the Freedom of Information and Protection of Privacy Act, R.S.B.C. 1996, c The District VoIP System Upgrade 2013 Page 7

11 cannot and does not guarantee that information contained in any proposal(s) will remain confidential if a request for access to proposals is made under the Act. If a Proponent considers that any part of its proposal is proprietary, including by reason of protection by copyright, the proposal must clearly identify those portions considered proprietary. 5.4 Waiver of Liability for Errors The District has used considerable efforts to ensure an accurate representation of information in this RFP. However, the District accepts no responsibility for the accuracy or completeness of this RFP (including any schedules, appendices or addenda) and no representation or warranty, express or implied, is made or given by the District with respect to the accuracy or completeness of the RFP (including any schedules, appendices or addenda). 5.5 Proponent s Risk and Warranty Each proponent is solely responsible for the risk and cost of preparing and submitting its proposal in response to this RFP and neither the District nor its officials, employees or consultants (including the District s Representative) are liable for the cost of doing so or obliged to remunerate or reimburse any Proponent for that cost. The sole risk, responsibility and liability connected with reliance by any Proponent or any other person on this RFP, is that of each proponent. 5.6 Confidentiality of District Information This RFP is the property of the District and is not to be copied or distributed without prior approval of the District Representative referred to in section 5.1. Any information acquired about the District by a proponent during this process must not be disclosed unless authorized by the District, and this obligation will survive the termination of this RFP process. The awarding of any contract or the reaching of any agreement for the provision of services to the District will not permit any Proponent to advertise a relationship with the District without the District s prior authorization. VoIP System Upgrade 2013 Page 8

12 6. SUBMISSION OF PROPOSALS 6.1 Time and Date for Receipt of Proposals At least one complete proposal copy plus one loose, single-sided copy for copying (or digital file), together in a sealed single envelope clearly marked as described in 6.2, must be received by the District before 4:00 p.m. local time, on Friday, Nov 1, 2013, addressed to: Information Technology Manager Box 310, Second Avenue Squamish, B.C. V8B 0A3 Proposals received after the time and date specified will be rejected as being invalid and will be returned unopened to the Proponent courier collect. All proposals and subsequent information or material received shall become the property of the District and shall not be returned. The District reserves the right to make extra copies of the proposals for use during the selection process only. 6.2 Submission Format All proposals must be submitted to the District in hard copy form outlined in Appendix A to this RFP. Electronic submissions such as facsimile or electronic mail will only be accepted if supplementing the submission identified in 6.1. Envelopes containing submitted proposals should be clearly marked CONFIDENTIAL with the full name and address of the Proponent, the RFP title, and the closing date and time noted in section 6.1 of this RFP. 6.3 No Amendments to Proposals After Submission A Proponent shall not be permitted to change the wording or contents of a proposal after submission to the District, unless requested to do so by the District for the purpose of clarification. 6.4 Withdrawal of Proposals Any Proponent may withdraw its proposal, either personally or by written request to the District Representative, at any time prior to the scheduled closing date and time noted in this RFP. VoIP System Upgrade 2013 Page 9

13 7. EVALUATION 7.1 Evaluation Committee Proposals will be reviewed and evaluated by a committee comprised of District staff. Proponents may be invited to give written or oral presentations and/or to participate in interviews with the committee. 7.2 Evaluation Criteria Proposals will be evaluated based upon, but not limited to, in no particular order: Compliance with the RFP document, including provision of all information requested in section 4 of the RFP; Demonstrated ability to provide services in, and proven expertise in, the areas required by the District as listed in this RFP; Qualifications, experience, and professional development of the proponent s staff, and in particular those staff proposed to be generally handling the project; Access to vendor, ability for timely response to calls for service, and proximity to Squamish; Reference checks. 8. SELECTION OF MANAGEMENT CONSULTING SERVICES PROVIDER 8.1 Negotiation with Preferred Proponent The District may select one or more Preferred Proponents as a result of this RFP process, and may enter into negotiations with the Preferred Proponent(s) in an attempt to settle the agreement necessary to implement the services generally described in this RFP. Proponents must commit to negotiate in good faith with the District if chosen as a Preferred Proponent. 8.2 Contract for Services The District may, at its sole discretion, enter into a written contract (Appendix B) with any one of the Proponents for the provision of the services generally described in this RFP. There shall be no agreement, and no Proponent shall acquire any legal or equitable rights or privileges with respect to this RFP or the services in question, until such a written contract has been duly executed by the signing authorities of the Proponent and of the District. Any response to this RFP may become part of any contract entered into with a successful proponent. 8.3 Compliance with Laws Proponents are solely responsible for complying with all applicable Federal, Provincial or Municipal legal requirements including requirement of or for any permits, licenses, fees, taxes or other legal requirements that would ordinarily be required for the implementation or operation of the service. VoIP System Upgrade 2013 Page 10

14 APPENDIX A Proposal Submission Format Please submit each copy of your proposal in the following format: 1. Title Page: Showing RFP title, Proponent s name and address, closing date and time, and Proponent s contact person and telephone number. 2. Proposal: Include ALL information requested in Section 4 of the RFP. 3. Appendices: Any attached firm brochures, or the like. Provide any website links that may support or enhance your proposal VoIP System Upgrade 2013 Page 11

15 APPENDIX B CONSULTING SERVICES AGREEMENT THIS AGREEMENT dated for reference BETWEEN:, 2013 is AND: DISTRICT OF SQUAMISH, a municipal corporation duly incorporated under the laws of British Columbia and having an address at Second Ave., Box 310, Squamish, BC, V8B 0A3 ("District") Consultant s full name, having an address at Consultant s address ("Consultant") GIVEN THAT the District wishes to engage the Consultant to upgrade the VoIP phone system and provide technical and consulting services as detailed in the 2013 Request for Proposals (Schedule B ) and consultant submission (Schedule C ) and the Consultant wishes to provide such services to the District in accordance with the terms and conditions of this agreement; This agreement is evidence that in consideration of payment of $1.00 by the District to the Consultant (the receipt and sufficiency the Consultant acknowledges) and in consideration of the promises exchanged below, the District and the Consultant agree with each other as follows: Definitions 1. In this agreement, in addition to the words defined above, (a) "Terms of Reference" means the terms of reference for performance of the Services attached as Schedule A ; (b) "Services" means the acts, services and work described in the Terms of Reference and all acts, services and work necessary to achieve the objectives set out in the Terms of Reference. Services To Be Performed By the Consultant 2. The Consultant agrees to perform the Services during the Term, in accordance with the Terms of Reference, on the terms and conditions of this agreement. Term 3. The term of this agreement is approximately weeks commencing on and expiring on the earlier of the completion of the Services or (the Term ), unless terminated sooner in accordance with this agreement. VoIP System Upgrade 2013 Page 12

16 Warranty As To Quality of Services 4. The Consultant represents and warrants to the District that: (a) the Consultant has the education, training, skill, experience and resources necessary to perform the Services; and (b) the Services will be performed in accordance with all applicable enactments and laws, and with all relevant codes, rules, regulations and standards of any professional or industry organization or association, and the Consultant acknowledges and agrees that the District has entered into this agreement relying on the representations and warranties in this section. Remuneration and Reimbursement 5. The District must pay the Consultant for the Services in the amount provided in the Terms of Reference in accordance with this agreement. Invoices 6. Upon completion of the Term of the Agreement, the Consultant may deliver an invoice to the District, setting out fees and disbursements for Services performed in accordance with the fees described in the Request for Proposals. Payment By the District 7. The District must, to the extent the District is satisfied the fees and disbursements are for Services reasonably and necessarily performed by the Consultant, pay the Consultant the fees and disbursements claimed in the invoice delivered in accordance with section 6, within 30 days after delivery of an invoice to the District. Termination or Suspension at the District s Discretion 8. Despite the rest of this agreement, the District may, in its sole discretion, by giving notice to the Consultant, terminate or suspend all, or any part, of the Services. If the District terminates or suspends all or part of the Services under this section, the Consultant may deliver an invoice to the District for the period between the end of the month for which the last invoice was delivered by the Consultant and the date of termination or suspension, and sections 6 and 7 apply. The Consultant is not entitled to, and irrevocably waives and releases, damages or compensation for costs incurred, loss of profit, or loss of opportunity, directly or indirectly arising out of termination or suspension of all, or any part, of the Services. Termination For Default VoIP System Upgrade 2013 Page 13

17 9. Despite the rest of this agreement, the District may terminate all, or any part of, the Services, by giving notice of termination to the Consultant, which is effective upon delivery of the notice, if: (a) the Consultant breaches this agreement and the Consultant has not cured the breach, or is not diligently pursuing a cure for the breach to the satisfaction of the District, in the District's sole discretion, within five days after notice of the breach is given to the Consultant by the District; or (b) the Consultant becomes bankrupt or insolvent, a receiving order is made against the Consultant, an assignment is made for the benefit of its creditors, an order is made or resolution passed for the winding up or dissolution of the Consultant, or the Consultant takes the benefit of any enactment relating to bankrupt or insolvent debtors. Without limiting any other right or remedy available to the District, if the District terminates part or all of the Services under this section, the District may arrange, upon such terms and conditions and in such manner as the District considers appropriate, for performance of any part of the Services remaining to be completed, and the Consultant is liable to the District for any expenses reasonably and necessarily incurred by the District in engaging the services of another person to perform those Services. The District may set off against, and withhold from amounts due to the Consultant such amounts as the District determines, acting reasonably, are necessary to compensate and reimburse the District for the expenses described in this section. Confidential Information 10. Except as required by law, the Consultant must not, during or after the Term, divulge or disclose any secret or confidential information, or any information that the Consultant receives in connection with this agreement which in good faith or good conservence ought not be disclosed. Records 11. The Consultant: (a) must keep proper accounts and records of its performance of the Services, including invoices, receipts and vouchers, which must at all reasonable times be open to audit and inspection by the District, which may make copies and take extracts from the accounts and records; (b) must keep reasonably detailed records of performance of the Services by the Consultant, which must at all reasonable times be open to inspection by the District, which may make copies and take extracts from the records; (c) must afford facilities and access to accounts and records for audit and inspection by the District and must furnish the District with such information as the District may from time to time require regarding those documents; and VoIP System Upgrade 2013 Page 14

18 (d) must preserve, and keep available for audit and inspection, all records described in section 11(a) through (c) for at least two years after completion of the Services or termination of this agreement, whichever applies. Delivery of Records 12. If the District terminates all or part of the Services under this agreement, the Consultant must immediately deliver to the District, without request, all Service-related documents in the Consultant's possession or under its control. Ownership of Intellectual Property 13. By this section, the Consultant irrevocably grants to the District the unrestricted licence for the District to use all technical information and intellectual property, including inventions, conceived or developed, or first actually reduced to practice, in performing the Services. The Consultant agrees that the licence granted by this section includes the right for the District, at any time, to adapt, use and modify all such technical information and intellectual property for the District s uses set out above. Agreement for Services 14. This is an agreement for the performance of services and the Consultant is engaged under the agreement as an independent contractor for the sole purpose of providing the Services. Except as is otherwise expressly prescribed in this agreement, neither the Consultant nor any of its employees or contractors is engaged by the District as an employee or agent of the District. The Consultant is solely responsible for any and all remuneration and benefits payable to its employees and contractors, and all payments or deductions required to be made by any enactment, including those required for Canada Pension Plan, employment insurance, workers' compensation and income tax. This agreement does not create a joint venture or partnership, and the Consultant has no authority to represent or bind the District in any way. Conflict of Interest 15. The Consultant must not perform, for gain, any services for any person other than the District, or have an interest in any contract other than this agreement, if the District determines, acting reasonably, that performance of the services, or the Consultant's interest in the contract, creates a conflict of interest between the obligations of the Consultant to the District under this agreement and the obligations of the Consultant to the other person or between the obligations of the Consultant to the District under this agreement and the Consultant's pecuniary interest. Assignment 16. No part of this agreement may be assigned or subcontracted by the Consultant without the prior written consent of the District, and any assignment or subcontract made without that consent constitutes a breach by the Consultant of this agreement. The Consultant agrees that, among other things, the District may refuse its consent if the District, in its sole discretion, determines that the proposed assignee or subcontractor has not got the skill, experience or corporate resources necessary to perform the Services. A permitted subcontract does not VoIP System Upgrade 2013 Page 15

19 relieve the Consultant from any obligation already incurred or accrued under this agreement or impose any liability upon the District. Time of the Essence 17. Time is of the essence of this agreement. Severance 18. If any portion of this agreement is held to be illegal or invalid by a court of competent jurisdiction, the illegal or invalid portion must be severed and the decision that it is illegal or invalid does not affect the validity of the remainder of this agreement. Notice 19. Any notice, direction, demand, approval, certificate or waiver which may be or is required to be given under this agreement must be in writing and delivered personally or by courier or sent by fax or , addressed as follows: (a) (b) To the District: Second Ave. Box 310 Squamish, B.C. V8B 0A3 Fax Number: (604) Address: ckordel@squamish.ca Attention: IT Manager To the Consultant: Consultant s name and address Fax Number: ( Address: Attention: or to such other address, address or fax number of which notice has been given as provided in this section. Any notice, direction, demand, approval or waiver delivered is to be considered given on the next business day after it is dispatched for delivery. Any notice, direction, demand, approval or waiver sent by fax or is to be considered given on the day it is sent, if that day is a business day and if that day is not a business day, it is to be considered given on the next business day after the date it is sent. Interpretation and Governing Law 20. In this agreement VoIP System Upgrade 2013 Page 16

20 (a) reference to the singular includes a reference to the plural, and vice versa, unless the context requires otherwise; (b) reference to a particular numbered section or Schedule is a reference to the correspondingly numbered section or Schedule of this agreement; (c) the word "enactment" has the meaning given to it in the Interpretation Act (British Columbia) on the reference date of this agreement; (d) reference to any enactment is a reference to that enactment as amended, unless otherwise expressly provided; (e) reference to a month is a reference to a calendar month; and (f) section headings have been inserted for ease of reference only and are not to be used in interpreting this agreement. 21. This agreement is governed by, and is to be interpreted according to, the laws of British Columbia. Binding on Successors 22. This agreement ensures to the benefit of and is binding upon the parties and their respective successors, subcontractors, trustees, administrators and receivers, despite any rule of law or equity to the contrary. Entire Agreement 23. This agreement is the entire agreement between the parties and it terminates and supersedes all previous communications, representations, warranties, covenants and agreements, whether verbal or written, between the parties with respect to the subject matter of this agreement. Waiver 24. Waiver of any default by either party must be express and in writing to be effective, and a waiver of a particular default does not waive any other default. VoIP System Upgrade 2013 Page 17

21 Schedule A TERMS OF REFERENCE Services Provision of consulting and technical services to upgrade the VoIP phone system for the including: (insert details from RFP results/negotiations) provide other services in connection with the above as requested by the District Availability The consultant is available days per week in the to perform the services indicated in the previous clause. Remuneration $ Hourly Rate $ all inclusive cost including fees, expenses and taxes VoIP System Upgrade 2013 Page 18

22 As evidence of their agreement to be bound by the above terms and conditions of this agreement, the parties have executed this agreement below, on the respective dates written below. DISTRICT OF SQUAMISH by its authorized signatories: Mayor: General Manager Corporate Services: Date executed:,. Signed, Sealed and Delivered in the presence of: Witness: Address: Occupation ) ) ) ) ) ) ) ) ) ) Full name of Consultant Date executed:,. VoIP System Upgrade 2013 Page 19