1 VAT: Co Reg: Terms And Conditions For The Supply Of SEO Services These pages, the Order Form and the Payment Schedule tell you the Terms and Conditions on which we supply any of the SEO services, listed on our website at, to you. Please read these Terms and Conditions carefully before ordering any Services from us. You should understand that by ordering any of our Services, you agree to be bound by these Terms and Conditions. You should print a copy of these Terms and Conditions for future reference. Please confirm that you accept these terms and conditions by signing the Order Form and returning it to: the address below ; or to: ; or Fax to Please understand that if you refuse to accept these Terms and Conditions, you will not be able to order any Services from us. is a site operated by Pinksheep Limited Ltd (company no ) (We, Us or Pinksheep Limited) of Suite s 1, 2 & 3 Monarch House, 7 9 Stafford Road,,. 1. Interpretation And Definitions 1.1 In this agreement the following terms shall have the respective meanings assigned to them: Agreement means these Terms and Conditions, the Payment Schedule and the Order Form. In the event of any conflict between the terms of this Agreement, the details of the Order Form shall prevail, except for payment terms where the Payment Schedule shall prevail; The Customer means the company its employees, agents, representatives and sub contractors, to whom the Service is provided as set out on the Order Form; Commencement Date means the date of commencement of the Services as set out on the Order Form; Fees means the amounts payable by the Customer for the Services provided by Pinksheep Limited as set out in the Order Form; Force Majeure means any act, event, omission or accident beyond reasonable control including but not limited to Acts of God, fire, lightening, explosion, flood, extreme weather conditions, outbreak of hostilities(whether war be declared or not), riot, civil disorder or commotion, acts of terrorism, industrial disputes or acts or defaults of any local or central Government or other competent authority; Initial Term unless otherwise stated on the Order Form [one] year from the Commencement Date Order Form means the customers agreed schedule for the provision of Services forming part of these Terms and Conditions; Payment Schedule means the agreed schedule of payments that the customer shall make to Pinksheep Limited for the Services forming part of these Terms and Conditions; The Service means the services to be provided by Pinksheep Limited as specified in the Order Form and further described on our website, ; 1.2 The headings do not affect the interpretation of the Agreement. 1.3 Any reference to a party s employees includes its agents and sub-contractors. 2. Application Of The Terms 2.1 These Terms and Conditions shall apply to and be incorporated in the Agreement. 2.2 No addition to, variation of, exclusion or attempted exclusion of any term of the Agreement shall be binding on Us unless in writing and signed by a duly authorised representative of Pinksheep Limited.
2 2.3 If the Customer wishes to vary any part of the Agreement, the request shall be sent in writing to Pinksheep Limited. Pinksheep Limited shall respond to the Customer within 5 days as to whether it is prepared to agree to the change and, if so, details of the cost of the change, any effect on any other part of the Agreement including any change in timescales. The Customer may accept such proposal within such time as Pinksheep Limited may specify or, if none, within 7 days, failing which it shall be deemed rejected. Pending acceptance or rejection Pinksheep Limited may continue to perform the Agreement without reference to the request. 3. Contractual Terms 3.1 Any quotation is valid for a period of 7 days only, and Pinksheep Limited may withdraw it at any time by notice to the Customer. Any quotation is given on the basis that no contract shall come into existence until we dispatch an acknowledgement of order in accordance with clause Each order or acceptance of a quotation for Services by the Customer shall be deemed to be an offer by the Customer subject to these conditions. The Customer shall ensure that its order is complete and accurate. 3.3 No order for Services placed by the Customer shall be deemed to be accepted by us until a written acknowledgement (including ) is issued by us, or, if earlier, when Pinksheep Limited begins to provide the Services to the Customer. 3.4 No agreement may be cancelled by the Customer, except with the agreement in writing of Smart Traffic and provided that the Customer indemnifies Pinksheep Limited in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Pinksheep Limited as a result of the cancellation. 3.5 Pinksheep Limited s employees are not authorised to make any contractually binding representations concerning the Services. In entering into the Agreement, the Customer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which have not been confirmed in writing by an authorised officer of Pinksheep Limited. 4. Customer s Obligations 4.1 The Customer will provide Pinksheep Limited with reasonable direct and remote access to its website, and shall provide such other reasonable assistance as Pinksheep Limited may request, including, but not limited to, providing source code and other statistical, diagnostic information and other relevant information required to enable Pinksheep Limited to comply with its obligations under this Agreement. 4.2 The Customer shall comply with directions and advice from Pinksheep Limited within a reasonable period. 4.3 The Customer shall not interfere or disrupt the Service. 5. Implementation Of Service 5.1. In consideration of the payment by the Customer of the Fees in accordance with clause 11 Pinksheep Limited shall provide the Services during the continuance of this Agreement Pinksheep Limited shall be permitted to subcontract or outsource any of the Services or obligations under this Agreement.
3 5.3. Pinksheep Limited will use reasonable efforts to provide Customers with the Services in accordance with the estimated timeline set out in the Order Form Where the Service being provided requires, Pinksheep Limited will liaise with the relevant web agency, hosting company or other third party in order to provide the Services. Pinksheep Limited shall not be liable for any act or omission by the relevant web agency, hosting company or other third party, if such act or omission results in Pinksheep Limited breaching its obligations under this Agreement Pinksheep Limited will not make changes to or update a Customer s website prior to written or verbal consent from the Customer, stating that Pinksheep Limited have the right to make the agreed changes and the Customer, as the website owner, agrees to and takes full responsibility for those changes being made. 6. Top Ten Google Guarantee 6.1 This clause shall only apply if the Top Ten Google Guarantee (TTGG) service is specified on the Order Form and there are no Fee payments outstanding. 6.2 Pinksheep Limited may refund or provide services in lieu for [the amount determined by the Directors of Pinksheep Limited OR amount specified on the Order Form OR 50% of the Fees in the 6 month period ] if: I. The Customer s website is not listed on the first page of non sponsored listings in a Google UK search for the key words agreed in the Order Form ( Keywords ), within 6 months from the completion of the agreed link building campaign to fulfil this guarantee. II. Google do not change their search engine algorithms within the 6 month period; III. The Customer has not and is not in breach of any term or condition of this Agreement; IV. The Customer has not removed any of the Services, changed Keywords, changed domains, interfered with the link building or not complied with the request and advice of Pinksheep Limited; V. The Customer has not acted in a way that the Director s of Pinksheep Limited consider, at their sole discretion, is detrimental to achieving the first page listing; VI. The Customer has not interfered with or impaired the Service; VII. The Customer s website has been available for more than 99% of the 6 month period; VIII. The Customer has not breached any national or international law; and IX. There are no other factors outside of the control of Pinksheep Limited that have prevented or inhibited its ability to provide the TTGG service. 6.3 The Guarantee will be deemed fulfiled by Pinksheep Limited when a minimum of one Keyword agreed in the campaign reaches a minimum of position 10 in the non sponsored listings for (pages from the UK) 6.4 This Guarantee applies to Google UK searches and no other search engines. 7. Link Building 7.1 If stated on the Order Form Pinksheep Limited Shall provide the link building services as specified on the website,. 7.2 The number of links stated in the Order Form is the number of links that Pinksheep Limited will provide on the link building report. The number is correct at the point at which the report is generated and quality controlled, whereupon it will be ed to the Customer. 7.3 Pinksheep Limited offer no guarantee for the length of time each link will remain live after the point at which it has been confirmed and reported on the Customer link report.
4 8. Themed Link 12 Month Link Lifespan Guarantee 8.1 Guarantee applies to live contract clients only, this means clients that are still in a contract with Pinksheep Limited and continue to work with Pinksheep Limited. 9. Exclusions From Services 9.1 Pinksheep Limited shall be under no obligation to provide Services in respect of: I. problems resulting from any modifications or customisation of the domain; II. links that are removed by third parties; III. any domains other than those specified on the Order Form; 9.2 The Services do not include: I. the cost of any third party software upgrades or web development which Pinksheep Limited advises are required; II. any website, hosting or other technical support; 10. Warranty Pinksheep Limited warrants to the Customer that all Services supplied under this Agreement will be carried out with reasonable care and skill by personnel whose qualifications and experience will be appropriate for the tasks to which they are allocated. 11. Contract Term The Services shall commence on the Commencement Date and shall remain in force from year to year thereafter, unless and until terminated by either party giving 1 months notice expiring at any time after the end of the Initial Term or otherwise in accordance with any other clause of this Contract. 12. Payment 12.1 The Customer shall pay the Fees without set-off, deduction or delay, monthly in advance in the manner specified in the Payment Schedule. All prices are exclusive of VAT and any other relevant taxes. No Services shall be provided until payment has been received by Pinksheep Limited. Pinksheep Limited shall be entitled at any time, and from time to time, to increase the Fees to accord with any change in Pinksheep Limited s standard scale of charges by giving to the Customer not less than  days prior written notice If Pinksheep Limited provide any services not included within the Services at the request of the Customer then Pinksheep Limited shall charge for the same at its then current price and the Customer shall pay any invoice raised in respect of the same within 30 days Time for payment of Pinksheep Limited s invoices shall be of the essence of the Agreement If the Customer fails to make payment in full on the due date, the whole of the balance of the Fees then outstanding shall become immediately due and payable and, without prejudice to any other right or remedy available to Pinksheep Limited, Pinksheep Limited may: I. appropriate any payment made by the Customer to any outstanding sum; II. charge interest on the amount outstanding from the due date to the date of receipt by Pinksheep Limited (whether or not after judgment), at the annual rate of 4% above the then current base lending rate of Barclays Bank plc, accruing daily and compounded quarterly; and III. suspend all further delivery of Services until payment has been received in full The Fees are not refundable, except where otherwise stated herein Cheques and direct debits returned unpaid by the Customer s bank and credit card payments returned unpaid will incur an administration charge which under all circumstances shall be paid by the Customer.
5 13. Termination Or Suspension Of Service 13.1 Pinksheep Limited may, at its sole discretion, suspend the Services or terminate this Agreement if the Customer: I. fails to pay any sum due under this Agreement and such sum remains unpaid for 14 days after written notice from Pinksheep Limited that such sum has not been paid; II. ceases to carry on business or become insolvent, or have an administrator or receiver appointed or enter into liquidation or enter into any agreement with its creditors; or III. fails to fulfil any of its obligations under any part of this or any other agreement that it has with Pinksheep Limited; or IV. interferes with or impairs the Service, or Pinksheep Limited s ability to deliver the Services Termination of the Agreement, however arising, shall not affect or prejudice the accrued rights of the parties as at termination or the continuation of any provision expressly stated to survive or implicitly surviving termination. 14. Dispute Resolution Procedure 14.1 If any dispute arises in connection with this agreement, directors or other senior representatives of the parties with authority to settle the dispute will, within 7 days of a written request from one party to the other, meet promptly in good faith to resolve the dispute If the dispute is not resolved in accordance with condition 13.1, the dispute shall be referred to mediation and the mediator shall be appointed by the President of the Devon & Exeter Law Society If no mediation takes place within 28 days of a request under condition 13.2 then the matter shall be referred to an expert, to be appointed, in default of agreement, on the request of either party to the President of the British Computer Society. He or she shall act as an independent expert and not as an arbitrator and his or her decision (including as to costs) shall, except in the case of manifest error, be final and binding upon Pinksheep Limited and the Customer. 15. Data Protection Act 15.1 If any Personal Data (as defined by the Data Protection Act 1998) is passed to Pinksheep Limited under this Agreement then the parties agree that the Customer is the Data Controller and that Pinksheep Limited is the Data Processor The Customer warrants that it complies with the Data Protection Act Pinksheep Limited shall: I. process the Personal Data only in accordance with instructions from Customer; II. process the Personal Data only to the extent, and in such manner, as is necessary for the provision of the Services or as is required by Law or any Regulatory Body; III. implement appropriate technical and organisational measures to protect the Personal Data against unauthorised or unlawful processing or loss, destruction, damage, alteration or disclosure; and IV. take reasonable steps to ensure the reliability and confidentiality of any of Smart Traffic s personnel who have access to the Personal Data.
6 16. Limitation Of Liability 16.1 The following provisions set out the entire liability of Pinksheep Limited (including any liability for the acts or omissions of its employees) to the Customer in respect of any breach of the Agreement and any representation, statement or tortious act or omission (including negligence) arising out of or in connection with the Agreement All warranties, conditions and other terms implied by statute or common law are excluded from the Contract to the fullest extent permitted by law Nothing in these conditions excludes or limits the liability of Pinksheep Limited for death or personal injury caused by Pinksheep Limited s negligence or fraud or fraudulent misrepresentation. Subject to: I. Pinksheep Limited shall not be liable for any loss of profits, loss of business, depletion of goodwill or similar losses or for any special, indirect or consequential loss, costs, damages, charges or expenses howsoever arising; and II. Pinksheep Limited s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Agreement shall be limited to 200% of the total fees received by Pinksheep Limited in the calendar year in which the incident occurs The provisions of this Clause 15 shall continue to apply notwithstanding the termination or expiry of this Agreement Pinksheep Limited will not be liable for any links being removed by a third party. 17. Confidentiality 17.1 Save as provided in this Agreement each party shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed by one party to the other. Each party shall restrict disclosure of such confidential material to such of its employees as need to know the same for the purpose of discharging its obligations under the Agreement and shall ensure that such employees are subject to corresponding obligations of confidentiality All materials, drawings, specifications and data supplied by Pinksheep Limited to the Customer shall at all times be and remain the exclusive property of Pinksheep Limited, but shall be held by the Customer in safe custody at its own risk until returned to Pinksheep Limited, and shall not be disposed of or used other than in accordance with Pinksheep Limited s written instructions or authorisation This condition shall survive termination of the Agreement, however caused. 18. Non-Solicitation 18.1 Neither party shall, during the continuance of the Agreement, or within 6 months of its termination, whether on behalf of itself or a third party, solicit or seek to entice away any employee of the other. In the event of breach of this clause the party in default shall pay the other a sum equal to six months gross pay of the employee concerned being a pre-estimate of the cost of recruitment and training a replacement.
7 19. Force Majeure 19.1 Pinksheep Limited shall not be liable to the Customer for any breach of its obligations under this the Agreement if such breach is due to or substantially contributed to a Force Majure event If a Force Majeure event occurs, Pinksheep Limited shall inform the Customer as soon as possible and take all reasonable steps to mitigate the effects of the Force Majeure event and resume performance. 20. Promotional Materials 20.1 The Customer hereby agrees that Pinksheep Limited may refer to the Customer, by company or trading name, and to the existence of this Agreement in any marketing or promotional materials To allow Pinksheep Limited to refer to the names above the Customer grants Pinksheep Limited a royalty free licence to use the Customers company name, trade name and logo as required. 21. Waiver A waiver of any right under the Contract is only effective if it is in writing and signed by or on behalf of the waiving party, and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given. 22. Entire Agreement 22.1 This Agreement constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter Each party acknowledges that, in entering into this Agreement, it has not relied on, and shall have no right or remedy (other than for breach of contract) in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in this agreement In the event of any part of this Agreement being held inapplicable or unreasonable, the remainder of the Agreement shall remain in full force and any clause held inapplicable or unreasonable shall be enforced to the fullest extent possible. 23. Assignment 23.1 The Customer shall not, without the prior written consent of Pinksheep Limited, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Agreement Pinksheep Limited may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Agreement. 24. Third Party Rights The Agreement is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns, and is not intended to benefit, or be enforceable by, anyone else.
8 25. Notices 25.1 Any notice required to be given pursuant to this Agreement shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded delivery post to the address of the party as set out in these conditions, or by to or, in each case, such other address as may be notified by one party to the other A notice delivered by hand is deemed to have been received when delivered (or, if delivery is not in business hours, 9.00 am on the first business day following delivery). A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. An shall be deemed to have been delivered within 24 hours form the time of being sent, provided that no non-deliverable notice is received by the sender. 26. Governing Law And Jurisdiction The Agreement and any disputes or claims arising out of or in connection with its subject matter are governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction. 27. Partners Partners or Agents do not represent, are not authorised to sign anything on behalf of or agree terms on behalf of, contract for or agree either verbally or in writing any for Pinksheep Limited If a Customer is refunded in part or in full fees paid for products and services from Pinksheep Limited then any commissions paid due to that contract will be clawed back from the partner or agent without discretion. 28. Changes To This Agreement Pinksheep Limited may modify this Agreement where it is required to do so, by notifying the customer in writing and giving 30 days notice where possible. This would include where changes to the law, rules applied by other authorities which require Pinksheep Limited to modify its procedures, policies or services Pinksheep Limited may at any time modify this Agreement for new customers by publishing a new agreement on its website.
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