Insurance Outsourcing: India Gains Momentum As Offshoring Intensifies - Trends, Insights And Key Vendor Profiles

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1 Brochure More information from Insurance Outsourcing: India Gains Momentum As Offshoring Intensifies - Trends, Insights And Key Vendor Profiles Description: The Indian offshore insurance services (BPO) industry is estimated to be worth $690 million in 2006, and is expected to grow at a CAGR of 30% a year up to FY2010, driven by the need to reduce costs, differentiate products in an increasingly competitive environment, and ensure regulatory compliance. The research also expects insurance outsourcing from UK and Europe based insurance carriers to grow faster than US based insurance carriers in the next two to three years. This business will increasingly seek new, innovative business arrangements, which are hybrids between captive and third party models. The offshore vendor landscape is made up of: - Captives of large insurance carriers, mainly based in the US and Europe, such as Aviva, AXA, Prudential, Allianz, Principal, etc. - Indian offshore third party BPO vendors which include, Large third party BPO vendors like Genpact, WNS, EXL Service, etc BPO offshoots of IT majors such as TCS, Wipro, Infosys, etc Mid-tier vendors - mostly large BPO vendors with a relatively small insurance presence - such as IBM Daksh, Patni BPO, HCL BPO, etc Smaller, undifferentiated vendors In the future, we will see a rising trend towards outsourcing of higher-end processes such as underwriting, actuaries and analytics to the larger third party BPO vendors, who are fast gaining capabilities in these areas. "By FY2010", says Arun Jethmalani, CEO of ValueNotes,"a large number of Indian vendors will have evolved into mature, end-to-end service providers, competing with multinational outsourcing companies". Players like Genpact, WNS and EXL Services, as well as BPO offshoots of IT companies like IBM, TCS, Infosys (Progeon) and Wipro will emerge as formidable global players in the next few years. Arpita Bedekar, expects "greater offshoring of high-end, higher-value services like analytics, actuaries and underwriting to push industry average billing rates upwards by more than 25 percent in the next two to three years". The report provides an overview of the buyer scenario and an in-depth analysis of the Indian vendor space along with profiles of major industry players. The report is designed to help: - Insurance companies looking to outsource/offshore - Outsourcing consultants to evaluate and compare the offerings of vendors - Insurance services vendors to assess their competitive environment - Venture Capital companies looking for investment opportunities - Researchers looking for detailed information on financial services offshoring This study is based on secondary data as well as extensive interviews with key people at various BPOs (captive as well as third-party) in India. Contents: 1. Executive Summary 1.1 The Opportunity For India 1.2 Outsource-Ability And Offshorability 1.3 The Indian Service Provider Landscape 1.4 Key Trends And Their Impact On Future Growth Of The Industry 2. Global Insurance Industry: Perspectives 2.1 Insurance Industry: Carrier At The Center 2.2 Life And Non-Life Segmentation 2.3 The US, UK And Japan Make Up For Three Fourths Of The Global Industry 2.4 Insurance Industry - Trends And Challenges

2 3. Insurance Outsourcing Value Chain 3.1 The Insurance Value Chain And Outsourced Processes 3.2 Offshoring Has Its Limits 3.3 Drivers Of Offshoring 3.4 Advantage India 3.5 Key Insights About Competing Destinations 4. Indian Vendor Analysis 4.1 Insurance Offshoring: Early Entrants 4.2 Captives 4.3 Different Types Of Operating Models 4.4 Third Party Vendors 4.5 Large, Multi-Service Vendors 4.6 Mid-Size Multi-Service Vendors 4.7 Small Players 4.8 Positioning Of Players 4.9 Margins And Billing Rates 4.10 Attrition And Training 4.11 Quality Certifications 5. Trends, Projections and Insights 5.1 The Opportunity For India 5.2 Offshore Services Buyer Market 5.3 Employment 5.4 Innovative Operating Models To Lead The Way 5.5 Huge Catch-Up Growth Potential 5.6 Emerging Markets All Over The World Present Newer Business Avenues 5.7 Insurance Skill Development Taking Off In India 5.8 Consolidation: Simpler Scale Up Option 5.9 BPO Offshoots Of IT Companies Poised For Growth 5.10 Larger Vendors Will Rapidly Scale The Value Chain Non-Voice Transaction Based Processes To Go Up Significantly 5.12 Third Party 'Administrator' And 'Provider' Convergence? 6. Company Profiles /7 Customer 6.2 Cambridge Solutions 6.3 EXL Service 6.4 Inductis - subsidiary of EXL Service 6.5 Genpact 6.6 Hinduja TMT 6.7 ICICI OneSource 6.8 Karvy Global Services 6.9 Patni BPO 6.10 Progeon 6.11 TCS BPO 6.12 Wipro BPO 6.13 WNS Global Services 7. Directory of Service Providers 8. Research methodology 9. About Us Table of Figures Figure 1: Typically outsourced insurance processes Figure 2: Expected Winners Among Third Party Offshore Vendors Figure 3: Structure Of The Insurance Industry Figure 4: Major Global Insurance Companies Figure 5: Insurance Industry Segments Figure 6: Country Shares In Total Insurance Premia Figure 7: Regulatory Changes In The Insurance Industry In Recent Years

3 Figure 8: Competitive Forces In The Insurance Industry Figure 9:Commonly Outsourced Services Figure 10: Not All Processes Can Be Offshored Figure 11: Offshoreability Potential Of The Claims Processing Cycle Figure 12: Drivers And Inhibitors Of Offshoring Figure 13: Insurance Offshoring - Expected Benefits Figure 14: Differences U.S. And Indian Salaries For Various Insurance Jobs Figure 15: Comparative Rating Of Various Destinations Figure 16: Major Captive Insurance Processing Units And Employment In India Figure 17: Pros And Cons Of Captive And Third Party Operating Models Figure 18: Various Operating Models For Offshoring Figure 19: Structure Of The Third Party Vendor Industry Figure 20: Key Characteristics Of Third Party Vendor Categories Figure 21: Large Multi-Service Vendors Offering Insurance Services Figure 22: Large, Multi-Service Players: Key Features Figure 23: Mid-Size Multi-Service Vendors Offering Insurance Services Figure 24: Mid-Size Multi-Service Vendors: Key Features Figure 25: Small Vendors Offering Insurance Services Figure 26: Small Players: Key Features Figure 27: Insurance BPO Vendors: Size Vs. Specialization Figure 28: Types Of Billing Rates Figure 29: Billing Rates By Type Of Work In The Value Chain Figure 30: Higher Billing Rates For Bundled Services Figure 31: Billing Rate Trends Figure 32: Human Resource Recruitment And Retention Strategies Figure 33: Certifications And Standards For Insurance Outsourcing Vendors Figure 34: Certifications Acquired By Various Companies Figure 35: Indian Insurance Outsourcing Opportunity: FY ($ Mn) Figure 36: Offshore Services Buyer Market By Region: FY2006 To 2010 Figure 37: Employment Opportunity In Insurance Outsourcing: FY Figure 38: The Captive-Third Party Mix: FY2006l Figure 39: The Captive-Third Party Mix: FY2010 Figure 40: Insurance Industry In The BPO Industry Maturity Lifecycle Figure 41: Recent Mergers And Acquisitions In The Global Insurance Outsourcing Market Figure 42: Synergy Between IT Parent And BPO Unit Figure 43: Expected Winners Among Third Party Offshore Vendors Figure 44: Growth Expectations For Outsourcing Of Various Insurance Services Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8,

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