Revation Mobile Communicator User Manual

Transcription

1 Revation Mobile Communicator User Manual September 2013

2 Browser Make sure your internet browser is compatible with the Revation Mobile Communicator system. Compatible versions include Google Chrome (best option), Safari, Firefox or Internet Explorer version 10 or later. Credentials You have been assigned user credentials, including your Presence ID and Username and a password. Do not share this information with anyone else. Log on Once you have received credentials, log on to the system: The logon window should look like this: To log on, enter your credentials into the appropriate fields. Enter your presence ID, username, password and display name (typically your first and last name) and the phone number you would use if you were to initiate a phone call through the Revation system. Be sure to include a 1 plus the area code and number you wish to use (e.g. 1507xxxxxxx). If you see a group field, do not put anything in this field. Once you ve entered your information it should look like this: Click the Save Sign in check box this will save all of the information except your password. You will need to enter your password each time you log on to the system. You are now ready to sign in. 1

3 Sign In After you click the Sign In button, this is what you should see this is the Contacts window. If you do NOT see Contacts, and instead see only a white circle to the left of a Status indicator at the top left of the screen, you have not signed on successfully. You need to attempt to sign on again. Click on the Status button, then click on the option Signed Out to get back to the login page. When you are signed in correctly, the upper left button on the window is the Status button. This button displays your status by showing a green light when you are online. You can change your status by clicking on this button. Clicking on the Status button will bring you to the Status window. You can change your status by clicking on any of the options shown below. 2

4 Once you have indicated your status you will return to the Contact window. The contact window shows you all of the users you can access in the system. Initiate Chats and Calls When you click on the Senior LinkAge Line you will see a drop down that looks like this: The Senior LinkAge Line Contact Center is divided by regions: Arrowhead Area Agency on Aging call center located in Duluth serves Aitkin, Carlton, Cook, Itasca, Koochiching, Lake and St. Louis counties. Central Minnesota Council on Aging (CMCOA) call center located in St. Cloud serves Benton, Cass, Chisago, Crow Wing, Isanti, Kanabec, Mille Lacs, Morrison, Pine, Sherburne, Stearns, Todd, Wadena, and Wright counties. Dancing Sky Area Agency on Aging call center located in Warren serves Becker, Beltrami, Clay, Clearwater, Douglas, Grant, Hubbard, Kittson, Lake of the Woods, Mahnomen, Marshall, Norman, Otter Tail, Pennington, Polk, Pope, Red Lake, Roseau, Stevens, Traverse and Wilkin counties. Metropolitan Area Agency on Aging call center in N. St. Paul serves Anoka, Carver, Dakota, Hennepin, Ramsey, Scott, and Washington counties. Minnesota River Area Agency on Aging call center located in Slayton serves Big Stone, Blue Earth, Brown, Chippewa, Cottonwood, Faribault, Jackson, Kandiyohi, Lac Qui Parle, Le Sueur, Lincoln, Lyon, Martin, McLeod, Meeker, Murray, Nicollet, Nobles, Pipestone, Redwood, Renville, Rock, Sibley, Swift, Waseca, Watonwan and Yellow Medicine counties. 3

5 Southeastern Minnesota Area Agency on Aging call center located in Rochester serves Dodge, Fillmore, Freeborn, Goodhue, Houston, Mower, Olmsted, Rice, Steele, Wabasha, and Winona counties. To initiate a chat with one of the call centers click on the appropriate contact center, a drop down box will appear and should look like this: Click on the Talk to SLL button and you should see a pop up window like this: Click the Start Chat button and you will go to the Session window, it will look like this: Start your chat by clicking on the lower portion of the window this is your chat box, it may appear dark or black on your screen. Type your message and click the Send button. 4

6 This is what the instant chat between you and the other person will look like: When you are done with the chat click the Session button on the upper right side of the window. Once you have clicked the Session button you will go to the Session window, it will look like this: Click on End Session or Close Window button to end the chat. You can reach anyone in your contacts using this process. 5

7 If someone in the network is trying to reach you through Revation you will hear a tone and your Page button will flash. The Page button is located on the upper right side of the Contact window. Click on the Page button and you will go to the Page window. It will look like this: Click on the Session button and you will be in the Session window. You can see the chat message someone has sent you. It will look like this: 6

8 To reply use the chat box on the lower part of the window to type your message. As you continue to chat back and forth your screen will look like this: If you want to change the chat to a phone call you can click the Session button and it will take you back to the Session window where you can click the Talk button. This will bridge in the phone number you ve signed in with and start ringing the other party. Your screen will now show the phone icon and the number you have bridged in and will ring the other individual s phone number. 7

9 You can end the phone conversation by clicking the session button and click End Session Your screen will show that you ve ended the session. Click the Session button again to go back to the Session screen to close the Window and it will then go back to the Contact screen. 8

10 You can initiate a phone chat in the same way you initiate an instant message chat. If you are in a chat session with one provider and have a question that can be answered by another provider you can start a second chat. For example, while you are in a session chatting with a call center, you can click the Page button. This takes you back to the Page window, click on Contacts button to go back to the Contact Window. Click on the appropriate tab to locate the provider you wish to start a second chat with. 9

11 Click on the name of the person you want to start the second chat with. The pop up window will appear, click the Start Chat button. Type your message in the chat box at the bottom of the window. Click on send. To go back to the 1 st chat session, click the Page button. 10

12 You will see there are now 2 sessions showing. The Page button allows you to navigate between the contacts window and session window. You can continue to navigate between the two chat sessions using the Page button. You can close either chat session by clicking on the Session button. Close the session you want to end. 11

13 You can see that you still have the remaining chat session open. You can click on that Session and continue to chat. When you are done with this chat session: Click the Session button. 12

14 And click Close Window. This brings you back to the Contacts Window. The Page button lets you navigate between the Contact window and the Session window. Sign Out When you want to sign out of the Revation Communicator, click the Status button on the upper left side of the window that shows your presence as online. Change your status to Signed Out. 13

15 Close out the Revation Communicator window. The next time you logon to the web site your credentials are saved except for your password. It s important to logon and sign in to the web site every day, and to keep your Web browser open throughout the day. If you close your Web browser, you will automatically be signed out of Revation. If you do this by mistake, be sure to open your browser and log back on so you ll be available through Revation. Questions? Give me a call or Elaine Spain or ext. 860 espain@rndc.org 14