UK Mail Website. User guide

Transcription

1 UK Mail Website User guide

2 UK Mail Website User Guide / 2 Contents Tracking without a login 3 Tracking information 3 Rearrange your delivery 4 Estimated time of arrival (ETA) 4 You re Next notification 5 Confirming your details 5 Registering with UK Mail 6 Creating a login 6 Login options 7 Logged in 8 Tracking your consignments 8 Proof of delivery 9 Delivery history 9 Scan history 10 Consolidation 10 Status history 11 Changing delivery options 12 Choosing which option 13 ing proof of delivery 13 notification 14 Delivery status (POD) report 14 Additional information Booking a collection 15 Contact us 15 Service availability by postcode 16 Sync Point 16 Reports 17 Multi signature viewer 17 ETA reports 18 Customer requested reports 18 Ad hoc reports 19 Scheduled reports 19 Notes 11 Collection history 12

3 UK Mail Website User Guide / 3 Tracking without logging in To track a consignment, visit UKMail.com and then select Manage My Delivery from the tool bar. To begin tracking, either enter the UK Mail consignment number or your customer reference and postcode. Tracking information Once you have correctly entered your consignment number or the customer reference and postcode, you will be able to view the details of the consignment. You will also be able to view the latest status of the consignment or if it has been delivered you will be able to view the name of the person who signed for the consignment. Note: This view is also available to consignees.

4 UK Mail Website User Guide / 4 Rearrange your delivery This page will enable the user to track the progress of the consignment when out for delivery. You or your consignees are able to rearrange the delivery to collect from depot, change the delivery date, leave with a neighbour or leave in a safe place if those options are available for your consignments. One hour delivery ETA On the day of delivery a one hour delivery window will be ed or text to the consignee. The consignee can then opt to receive a Your Next notification when the driver is 5-15 minutes away using the notification details you have provided when dispatching. Note: The delivery time given is approximate and will depend on the local area, the route and traffic conditions.

5 UK Mail Website User Guide / 5 You re Next notification The You re Next notification option allows the consignee to choose to receive an or text to advise when they are the drivers next stop. The notification is triggered by the driver s scanner after the completion of the previous delivery. Confirming your details We will display the address or mobile number we hold for the consignee or the consignee can choose to enter details of their choice. Remember to press Confirm Change to complete. You can also remove any You re Next notifications here by selecting Remove Notification.

6 UK Mail Website User Guide / 6 Registering with UK Mail To login into the UK Mail website you will need to register with us. To register, you will need your UK Mail account number and your account details to hand. Creating a login Once you have submitted your registration form, our IT team will need to authorise your registration. This will be completed within 48 hours. The IT team will inform the requester via when the online account details have been created and authorised.

7 UK Mail Website User Guide / 7 Registering cont. 1. Enter your account number. If you have multiple accounts you will need to add each account. To complete this, click Add Account after each account number you wish to add. 2. Your password needs to be unique to you. Login options Once you have received an confirmation for your online account, you will need to login to the UK Mail website to view detailed tracking information. To login, click the Login button and when prompted enter your registered address and password. 1 2

8 UK Mail Website User Guide / 8 Logged in Once you have logged in, an additional navigation bar will appear on the UK Mail homescreen. To track your consignment, click Manage My Delivery. Tracking your consignments - logged in You are able to track your parcels by using your consignment number or customer reference and postcode. If using a reference number to search, please also insert the delivery postcode. If you have multiple account numbers you can either select All Accounts or choose the account you wish to search for.

9 UK Mail Website User Guide / 9 Proof of delivery Once you have selected Find Your Parcel, you will be able to view the consignment details. Here, you can view the recipients signature which is stamped with the date and time. Delivery history The tabs will show you various details regarding your consignment. The Delivery History tab will show you the details and signature of delivered consignments.

10 UK Mail Website User Guide / 10 Scan history Your parcels are scanned at various stages in the UK Mail network. The Scan History tab will show you all scans for each parcel. Consolidation The Consolidation tab will show if you have amended your consignment and added additional parcels before we have collected them. The information is also available to the consignee when viewing in Manage My Delivery.

11 UK Mail Website User Guide / 11 Status history The Status History tab will show you each stage of your consignment s journey through the UK Mail network. This information is also available to the recipient when viewing without logging in. Notes The Notes tab will show you any notes added against your consignment by either our delivery depots or our Customer Care teams. These notes will enable you to track the progress of any queries which have been raised and will also display the current information available.

12 UK Mail Website User Guide / 12 Collection history The Collection History tab will show you that your consignment has been collected. Changing delivery options You can rearrange your customers delivery for them or set up a You re Next notification. To do this, simply click the required button and follow the instructions.

13 UK Mail Website User Guide / 13 Choosing which option The options displayed are configured against your account to ensure that only the options you wish to be available are shown. ing the proof of delivery You are able to the Proof Of Delivery summary from the UK Mail website to any chosen address.

14 UK Mail Website User Guide / 14 notification Once your Proof of Delivery (POD) has been successfully sent you will see the green notification bar appear on your screen. Delivery status (POD) report The recipient will receive a standard with a PDF attachment of the POD.

15 UK Mail Website User Guide / 15 Booking a collection To book or manage collections use the My Collections menu option. Contact us Customers who login can access a wider choice of help options in the contact form, this includes: ordering stationary, IT help & support with billing/accounts.

16 UK Mail Website User Guide / 16 Service availability by postcode Dynamic Menu based on login status: Sync Point Sync Point allows you to manage your account and access reports - such as ETA Reports. This option is useful for informing your consignee s of due delivery.

17 UK Mail Website User Guide / 17 Reports We have a range of reports available to you: Find multiple signatures for your deliveries Run a report of the Estimated Time of Arrival (ETA) for your deliveries due today Check your service levels Request your own automatic reports Multi signature viewer You are able to view up to 100 signatures for your deliveries over a specified time scale. Once you have chosen your time scale, click Retrieve Signatures.

18 UK Mail Website User Guide / 18 ETA reports To generate the ETA report for deliveries, choose the account number you wish to retrieve them for and then select Download. Next, choose the format of the report. Customer requested reports You will be able to choose either a one off report or schedule a report. Scheduled reports will be sent on a daily basis to a preferred address.

19 UK Mail Website User Guide / 19 Ad hoc reports You will be able to choose the details, format and time frame of your report by selecting and choosing from these options. The report will be ed to the user, once you have clicked Submit Request. Scheduled reports You can schedule an auto report to be ed at set times each day. The options are the same as they are for the Ad Hoc reports. Click Create Schedule Report and select all for your account numbers and choose the detail you require.

20 UK Mail Website User Guide / 20 We hope you found this guide useful and if you have any further questions, please contact your Account Manager.