COMPANY PROFILE ISO CONSULTANCY

Transcription

1 COMPANY PROFILE ISO CONSULTANCY ISO Consultancy is a Self-motivated and Quality Management consulting organization. We committed to provide efficient, excellent and delightful services to our esteemed clients. ISO Consultancy was incorporated in 2008 and since then it has established itself as a most promising consultancy organization. ISO Consultancy specializes in the entire range of ISO Management System Certification Standards. Advantages of the solution proposed by us are: ISO Consultancy has Process Modal and Structured approach to establish performance indicators so that continual improvement can take place and sustain itself in terms of productivity, profitability and customer satisfaction. Our consultants are professionals and experts from Engineering, Environmental & others Service Industries background. ISO Consultancy offers Win-Win Policy for Organizations, Consultants and Customers by Enhanced Customer Satisfaction Faster Certification Continual Improvement Process Reduced Documentation Better Data Analysis Increased productivity Enhanced staff motivation Competitive advantage More effective use of resources ISO Consultancy provides value added services for ISO 9001:2008 certifications only to recognitions looking for improvement and is not an agent for ISO Certification. Our Organization Goal is to listen to our customer s and delight their requirements.

2 THE ORGANIZATION ISO Consultancy is a foremost management consultancy hub based in Mumbai, India providing management consultancy services to all business sectors of small, medium and large organizations all over globe. ISO Consultancy offers effective system certification like Quality Management Services and ISO certification consultancy service, Environmental Management and others certifications based on comprehensive analysis of existing system set-up. We are committed to provide you the most excellent quality consulting services every time, a committed service at your Doorstep!! For enquiries related to certification, consultancy and training to info@isoconsultancy.net or fill up form for us to revert. You can also contact us online for any sales related queries. Contact Phone: We have offered successfully turnkey consultancy to many organizations to implement Quality Management Practices. We have clientele base which covers industries like Hospitals, Hospitality, Engineering, Automobiles, Recruitment Consultancy, Shipping Industry, Plastic, Logistics, Textile, Software, Hardware, Finance, Database Research, College, Media, Publication house, Custom House Agents, Freight Forwarders, Transport, Electronics, Pharmaceuticals, Medical Equipments, chemicals and many more. THE IMPLEMENTATION APPROACH We at, ISO Consultancy, take the total responsibility as a turn key consulting approach of implementing ISO related standards in companies and assure them in getting the certificate as well as developing a solid management systems in time bound manner and help in every aspect of quality process improvement. Our service delivery is just the beginning of valuable relationship with our customers. In a short span of two years we have been associated with more than 50 clients in Mumbai and adjoining areas. OUR AREAS OF EXPERTISE ISO 9001:2008 Quality Management Systems ISO Environment Management Systems OHSAS Occupational Health & Safety Management Systems BS 7799/ ISO Information Security Management Systems ISO/TS Quality system Standards for Automotive Industries ISO Medical Devices ISO for Testing and Calibration Laboratories SA 8000 (Social Accountability)

3 PROJECT OBJECTIVES 1. In depth evaluation of your organization's current process methods. 2. Develop the quality management systems of your organization taking customers requirement into consideration & through development planning, quality planning and validation. 3. Custom built documentation, which is easy to understand and simple to practice. 4. Train people of your organization in adapting and practicing of the system. 5. Total implementation support throughout the project realization. 6. Verify & validate the system designed through audits. 7. Assist, if required in certification through an accreditation agency of your choice. ISO 9001:2008 CONSULTANCY AND IMPLEMENTATION APPROACH IN YOUR ORGANIZATION Phase I Phase II Phase III Phase IV Phase V Assessment Study & Gap Analysis Phase Documentation (Quality Manual, Procedures, SOPs, Formats etc.) Training & Implementation Internal Quality Audits & Corrective Action Final Certification Audit PHASE I ASSESSMENT STUDY & GAP ANALYSIS PHASE This phase would include the following activities: Overall organizational assessment Identification of Functional responsibilities and authorities ISO 9001:2008 Clause wise assessment Initial identification of procedures and records Project Days : 1 Day PHASE II DOCUMENTATION PHASE This phase emphasizes on creating the documentation structure, which includes the procedure manuals and quality records. This shall be a joint responsibility of ISO Consultancy and your Organization. Initially, a draft of the manuals will be prepared and later these manuals undergo changes and amendments, in order to be controlled.

4 Along with the documentation being completed training sessions will be conducted to facilitate proper implementation of the ISO 9001:2008 quality management systems. Documents Deliverables: Helping in framing out Quality Policy, Quality Objectives and Process Objectives for your organization Quality Manual, Quality System Procedures, Work Instructions, Standard Operating Procedures (SOPs), Records/Formats Contents of Documentation : A) Quality Policy & Objectives Facilitating in formulating Quality Policy and Quality Objectives Facilitating in formulating Process Objectives at functional levels B) Quality Manual : 1. Scope of ISO 9001: Quality Policy 3. Quality Objectives 4. Organization Profile 5. Quality Plan 6. Job responsibility of all employees 7. Inter relations with all processes of the organization 8. Responsibility Matrix 9. Inter relations with ISO 9001:2008 vs processes and processes vs ISO 9001: Process Objectives functional wise. C) Quality System Procedure (Function Wise): 1. Purpose of procedure manual 2. Scope of procedure manual 3. ISO 9001:2008 Reference procedure wise 4. Definition/Acronym procedure wise 5. Process/Functional Objectives 6. Functional Chart 7. Job Responsibility of people belong to respective function 8. Process Flow of each function

5 9. Quality Records of each function Functions : Sales & Marketing, Design & Development, Purchase, Production, Quality, Storage, Training, Internal Quality Audit, Management Review, Control of Documents and Records, Corrective and Preventive Action. D) Formats/Records : Relevant Formats pertaining to all functions viz, Sales & Marketing, Design & Development, Purchase, Production, Quality, Maintenance of Machinery, Calibration of Measuring Instruments, Storage, Training, Internal Quality Audit, Management Review, Control of Documents and Quality Records, Corrective and Preventive Action, Customer Satisfaction, Handling of Customer Complaints etc. PHASE III TRAINING & IMPLEMENTATION PHASE ISO 9001:2008 awareness Training for management, staff Internal Quality Auditors Training IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEMS Guidance to Implementation of : Quality System Procedures Quality Manual Standard Operating Procedures (SOPs), Quality Records Implementation Period : On an average Two Months Would be involved through out the ISO 9001:2008 project implementation. PHASE IV INTERNAL QUALITY AUDITS & CORRECTIVE ACTION 1. INTERNAL QUALITY AUDITS Process and implementation Systems One Exhaustive Audit by us One audit with the your trained internal auditors 2. CORRECTIVE ACTIONS Guidance to corrective actions of Non conformance raised in the internal audits Amendments in the manuals and systems

6 Compliance with ISO 9001:2008 Documented Quality Systems requirements. PHASE V CERTIFICATION AUDIT BY CERTIFYING BODY TOTAL PROJECT DURATION : 2 / 2.5 months (Approx.) CORPORATE OFFICE ISO Consultancy, Office No. 226, 2nd Floor, BMC Market, Opp. Dream Mall, Station Road, Bhandup (West), Mumbai , India. Tel. (022) / / / info@isoconsultancy.net Website : Contact Person Mr. Mahesh Shinde, CEO & Sr. Project Consultant Mobile : Mr. Virendra Shivgunde, Sr. Project Manager Mobile : /

7 Proper Implementation of ISO 9001:2008 in your organization will lead to : 1. A laid down/ Documented Company s Quality Management Systems leading to streamlining of your organization s activities 2. Defined Roles Responsibility of Employees bringing clarity 3. Increase in customer confidence with better control on your services and prompt resolving of customer complaints 4. Enhanced company Image in the Domestic & Global market and your own community by adopting ISO 9001:2008 International Quality Standard 5. Increase in operational efficiency within the organization 6. Setting of measurable targets/objectives at functional level and individual level leads to continual improvement 7. Cycle time reduction of your operations 8. Ensuring better communication among different locations 9. Greater monitoring of your suppliers 10. Continuous Checks in all the operational stages 11. Emphasis on customer satisfaction & customer focus (Important requirement of ISO) 12. Greater emphasis on Handling client complaints, analysis on occurrence of nature of complaints leading to opportunity to improve further 13. Complete control of operations through regular internal quality audit and management review 14. Ensuring of important Data/Documents (hard cope/soft copy) protection, back up 15. Emphasis on corrective action and preventive actions on problems occurred and potential problems ((Important requirement of ISO) 16. Need to show continual improvement in your processes at frequent intervals (Important requirement of ISO) 17. Employee feedback in terms of suggestions, issues to be resolved etc. 18. Control of wastes/losses of power, Stationery, human resources, infrastructure etc. 19. ISO 9001 system leads towards Total Quality Management (TQM) and Six Sigma 20. and much more.

8 WHAT IS ISO 9001? ISO 9001:2008 is the world s most successful internationally recognized standard addressing best practice in the application of quality management systems. It applies to the processes that create and control the products and services an organisation supplies. It prescribes systematic control of activities to ensure that the needs and expectations of customers are met. It is designed and intended to apply to virtually any product or service, oriented organizations achieve standards of quality that are recognized and respected throughout the world. The major clauses /requirements of ISO 9001:2008: 1) Quality Management Systems 2) Management Responsibility 3) Resource Management 4) Product / Service Realization 5) Measurement, Analysis & Improvement The suffix 2008 is written alongside ISO 9001 (like ISO 9001:2008) because the third revision of ISO 9001 was published in the year THE BENEFITS OF IMPLEMENTING ISO 9001 Implementing a Quality Management System will motivate staff by defining their key roles and responsibilities. Cost savings can be made through improved efficiency and productivity, as product or service deficiencies will be highlighted. From this, improvements can be developed, resulting in less waste, inappropriate or rejected work and fewer complaints. Customers will notice that orders are met consistently, on time and to the correct specification. This can open up the market place to increased opportunities. Why seek certification to ISO 9001? Registration to ISO 9001 by an accredited certification body shows committed to quality, customers, and a willingness to work towards improving efficiency. It demonstrates the existence of an effective quality management system that satisfies the rigours of an independent, external audit. An ISO 9001 certificate enhances company image in the eyes of customers, employees and shareholders alike. It also gives a competitive edge to an organization s marketing.

9 How do you start to implement ISO 9001? What is involved? Identify the requirements of ISO 9001 and how they apply to the business involved. Establish quality objectives and how they fit in to the operation of the business. Produce a documented quality policy indicating how these requirements are satisfied. Communicate them throughout the organisation. Evaluate the quality policy, its stated objectives and then prioritize requirements to ensure they are met. Identify the boundaries of the management system and produce documented procedures as required. Ensure these procedures are suitable and adhered to. Once developed, internal audits are needed to ensure the system carries on working. Certification to ISO 9001 Once all the requirements of ISO 9001 have been met, it is time for an external audit. This should be carried out by a third party, accredited certification body. The chosen certification body will review the quality manuals and procedures. This process involves looking at the company s evaluation of quality and ascertains if targets set for the management programme are measurable and achievable. This is followed at a later date by a full on-site audit to ensure that working practices observe the procedures and stated objectives and that appropriate records are kept. After a successful audit, a certificate of registration to ISO 9001 will be issued. There will then be surveillance visits (usually once or twice a year) to ensure that the system continues to work. Minimum Requirements 1. Top Management commitment & Involvement 2. No minimum requirements in terms of space, manpower, location. (Even one man show company can also go for ISO 9001 certification) 3. One person is required who will act as Management Representative (MR) who will look after ISO 9001 activities in your organization. Not exclusive person is required, someone can take up this additional responsibility from your organization. (Average time to be spent for ISO to 3 hours in a week) 4. Certification can be started initially with corporate office and subsequently one or more branches can be added as the system matures 5. Normally all business operations are covered under ISO 9001 like Sales & Marketing, Purchase, Back Office Operations, Quality, Stores, Training, Customer complaints etc. 6. Quality systems is documented (point 5) and accordingly practiced for at least for two months before going for third party certification audit.

10 ISO 9001:2008 requirements Quality Management System Documentation Requirements Management Responsibility Management Commitment Customer Focus Quality Policy Planning Responsibility, Authority and Communication Management Review Resource Management Provision of Resources Human Resources Infrastructure Work Environment Product Realization Planning of Product Realization Customer Related Processes Design and Development Purchasing Product and Service Provision Control of Monitoring and Measuring Devices Measurement, Analysis and Improvement General Monitoring and Measurement Control of Non Conforming Product Analysis of Data Improvement