Supporting student s mental health using phone, web-chat and online video. Randal Newton-John EGM Operations On the Line
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1 Supporting student s mental health using phone, web-chat and online video Randal Newton-John EGM Operations On the Line
2 Services provided by On the Line
3 Prevalence of mental illness in young people 1 in 4 young people experience a mental health disorder. Of these, only 1 in 4 receive professional help.
4 Prevalence of mental illness in young people Findings from the first Young and Well National Survey indicate: 75% of the serious mental health or substance use issues emerge before age 24 The delay between the onset of symptoms to provision of first effective treatment can span 15 years Young people may self-medicate with alcohol or other drugs. Source: The big challenges in youth mental health, Game On: Exploring the Impact of Technologies on Young Men s Mental Health and Wellbeing, Young and Well 2013
5 Prevalence of mental health issues in young people Key age of onset is end of adolescence early 20s Seeking help earlier = better health outcomes
6 Young people and use of internet & technology The internet is the primary source of information for young people (78%) Online counselling attracts 51% more high risk clients than telephone
7 Expectations of young people on services Young people: expect services now are increasingly demanding are value-savvy are paying customers in a global environment are mobile.
8 How telephone & online counselling works for young people It can do real work Risk can be effectively managed Tailored to the student experience Call on their terms, 24/7 Engages without threatening Same value and outcomes as face to face Cost effective Can be a gateway to on the ground services Not confronting
9 MensLine Australia National professional telephone and online counselling, information and referral service for men Specialising in family and relationship concerns. Federally funded by DSS.
10 What MensLine Australia offers 24/7 national telephone counselling service ( open line ) Telephone call back service Online counselling Video counselling Website with online information and resources Experience with CALD communities
11 Access online counselling at mensline.org.au Access to online and video counselling, plus: 230,000+ visits/year (~700/day) Information, online tip sheets and resources on key issues Active online discussion forum
12 Suicide Call Back Service National professional telephone and online counselling, information and referral service for anyone affected by suicide, including bereaved clients Federally funded by DOH.
13 What Suicide Call Back Service offers Immediate support offers 24/7 counselling, referral and advice around the clock. Ongoing support provides callers who are impacted by suicide and not already receiving professional support, with up to six 50-minute telephone or online counselling sessions with the same counsellor. Online Counselling Website with information and referral
14 Access online counselling at suicidecallbackservice.org.au Professional online counselling and support Grief and loss support program for people bereaved by suicide Download tip sheets on a wide range of topics
15 Online counselling Online therapies must be embraced in order to meet Australia s rapidly burgeoning need for mental health services Australian Psychological Society, 2011 What is the place of online therapies? - Consumer demand for mental health services - Online technologies growth and acceptance - Rural and remote service delivery - Engaging younger people
16 Ages of online counselling clients
17 Future directions Pro-active social media Avatar counselling Holographic/3D video counselling Artificial intelligence
18 A specialist student service? On the Line s service development Cost effective counselling solution 24/7 delivery Agile and adaptive Currently respond to a range of specialist client groups Experience with specialist CALD services Leaders in e-mental health and remote counselling Rapid implementation
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20 Randal Newton-John Executive General Manager-Operations M D E rnewton-john@ontheline.org.au On the Line PO Box 2335 Footscray VIC 3011 P F
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