Corporate Business Plan 2016/ /20

Transcription

1 Corporate Business Plan 20 20

2 Table of contents Message from the Mayor and the Chief Executive Officer 2 Integrated Planning and Reporting 3 About this Plan 4 Vision, Mission Statement and Values 5 Council 6 Organisational Structure 8 Themes and Aspirational Objectives 9 Theme Objectives, Services and Supporting Actions 10 Theme 1: Liveable City and Thriving Neighbourhoods 11 Theme 2: Sustainable Environment 17 Theme 3: Engaged Communities 19 Theme 4: Accessible and Connected City 21 Theme 5: Prosperous City 24 Theme 6: Making It Happen 25 City Services Community Development Infrastructure Planning and Development Corporate Services Office of the Chief Executive Officer 79 Local Planning Strategy 83 Informing Strategies 84 Long Term Financial Plan 84 Workforce Plan 85 Asset Management Framework 87 Risk Management 88 Reporting Progress 89 Appendix 1 90 Appendix

3 Message from the Mayor and the Chief Executive Officer The City of Stirling is proud to present the City s Corporate Business Plan for the next four years which details how we plan to serve our diverse community through efficient, responsive and sustainable services. The Corporate Business Plan was unanimously adopted by Council on 5 July The plan is reviewed annually to reflect potential new opportunities and challenges that emerge, while delivering the City s longterm vision to be the place where people choose to live, work, visit and invest. This plan sets out the City s initiatives and activities that will be implemented over the next four years. The most significant will be the delivery of the Scarborough Redevelopment project. The City of Stirling s partnership with the Metropolitan Redevelopment Authority (MRA) will see over $100 million invested in the area over the next three years. In particular, the construction of a $26 million 50 metre outdoor heated coastal pool by the City is set to become the jewel in the crown for this iconic coastal setting. With progress already underway, this will transform Scarborough Beach into the best beach in Western Australia for locals to live, work and play and a bona fide international tourist destination. The City will also be busy undertaking improvements to our town and activity centres including the Stirling City Centre, Beaufort Street Activity Corridor, the Mirrabooka Activity Centre and Scarborough Beach Road Activity Corridor providing greater access to services and facilities to create diverse and vibrant community hubs. An increased focus on street tree planting and progress on the City s Million Trees program, in addition to proposed changes to retain trees on private property, will ensure the growth of the City s urban forest canopy over the next four years. We are committed to working to deliver a sustainable and thriving City which engages the community and fosters prosperity. The Corporate Business Plan is an important part of our overall Plan for the Future and with hard work and consistent service delivery, the future continues to be bright for the City of Stirling the City of Choice. 2

4 Integrated Planning and Reporting In 2011 the Western Australia State Government introduced legislation requiring local governments to prepare an Integrated Planning and Reporting Framework. The Framework requires the development of a Plan for the Future, comprising a ten-year Strategic Community Plan, a four-year Corporate Business Plan and supporting resource plans. As part of the integrated planning process local governments are required to consult with their communities to develop a longterm vision, examine the demographic, social, environmental and economic trends shaping the future of their area and align their activities and resources to address the community s aspirations expressed in this vision. Measurement, assessment and reporting are also logically part of the Framework, enabling continuous improvement and ultimately supporting progress towards the community s vision and objectives. The City of Stirling adopted its first set of Integrated Planning and Reporting Plans in 2013/14 and has in place a Framework that meets all legislative requirements. The diagram below illustrates the legislated and City of Stirling s Integrated Planning Framework. The City of Stirling s Integrated Planning Framework Resource Plans City of Stirling Plan for the future Measuring Progress Long Term Financial Plan Asset Management Plan Workforce Plan Strategic Information Management Plan Strategic Community Plan (10 Year Plan) Vision Mission Values and Sustainability Principals Objectives Corporate Business Plan (4 Year Plan) City Services Strategies/Plans and Supporting Activities Community Outcomes City Performance Annual Budget Annual Plans Business Unit Annual Plans (1 Year Plan) Operational Activities Programmes and Projects Service Delivery and Programme/Project Delivery The legislation requires local governments to not only develop strategic plans, but also to regularly review them. Local governments are required to undertake two-yearly reviews of the Strategic Community Plan, and annual reviews of the Corporate Business Plan and resourcing plans. 3

5 About this Plan The City of Stirling adopted its first suite of Integrated Plans in 2013/14 and in keeping with legislation has reviewed its Corporate Business Plan every year since. The annual review not only meets regulatory requirements, but also ensures that the Corporate Business Plan remains relevant and continues to support the achievement of the community s vision set out in the Strategic Community Plan. This Plan outlines the reviewed and updated Corporate Business Plan for A minor review of the Strategic Community Plan was also undertaken during 20. Whilst it was assessed that the objectives of the Strategic Community Plan are still relevant it was agreed that three of the objectives, under the Liveable City and Thriving Neighbourhoods theme and one objective, under the Engaged Communities theme, could be strengthened. These amendments are incorporated into this reviewed Corporate Business Plan. In developing and reviewing these Plans the City has undertaken analysis of community priorities, changing demographics, social, economic and environmental drivers and considered best practice to meet new challenges and demands. The Corporate Business Plan shapes how the City will use its resources over the next four years and has also been directly influenced by the City s Long Term Financial, Asset Management, Workforce, and Strategic Information Management Plans. The Corporate Business Plan, in-turn, guides the development of the 20 Annual Budget and Business Unit Annual Business Plans. This reviewed Corporate Business Plan (20-20) has been re-focused to more clearly reflect the City s mission, to serve the City s diverse community through delivering efficient, responsive and sustainable services, and focus on the services the City delivers to achieve the Strategic Community Plan vision. The revised four-year Plan does not provide for any significant changes to services or service levels. The City does, however, recognise the longer term need to review its services and organisational structure in order to more efficiently and effectively deliver services. To this end, the City is undertaking a Services and Organisational Review, the outcome of which will be incorporated into subsequent Corporate Business Plans and resource plans. In everything the City does it will make the very best use of its finite, limited resources to achieve the greatest possible benefit for the community, whilst growing its capacity to deliver services important to the community. The Corporate Business Plan (20-20) outlines: The City s long-term vision, mission and values An overview of the City and Council The vision themes, objectives, services and supporting activities Service commitments, resources and key performance indicators An overview of the City s Local Planning Strategy, Long Term Financial, Workforce and Asset Management Plans The City s commitment to measurement and reporting. The City is confident that the Corporate Business Plan (20-20) meets all regulatory requirements and its implementation will continue to drive improvements in service performance and contribute towards achievement of the community s vision for the City of Stirling to be the City of Choice. 4

6 Vision, Mission Statement and Values Vision The City of Stirling will be a place where people choose to live, work, visit and invest. We will have safe and thriving neighbourhoods with a range of housing, employment and recreational opportunities. We will engage with our diverse community to help shape our future into the City of Stirling - City of Choice. Mission Statement To serve the City s diverse community through delivering efficient, responsive and sustainable services. Values The City of Stirling s core values are: Integrity Community Participation Accountability Respect Environment Diversity 5

7 Council With a population exceeding 227,000 residents, the City of Stirling is the largest Council (by population) in Western Australia, and the twelfth largest Council in Australia. The City is divided into seven wards each represented by two Elected Members. Balga Ward Balga Mirrabooka Nollamara* Westminster Coastal Ward Doubleview* Karrinyup* North Beach Scarborough Trigg Watermans Bay Doubleview Ward Churchlands Doubleview* Innaloo Karrinyup* Wembley Wembley Downs Woodlands Hamersley Ward Balcatta* Carine Gwelup Hamersley Karrinyup* Stirling* Inglewood Ward Dianella* Inglewood Yokine* Lawley Ward Coolbinia Dianella* Nollamara* Menora Mt Lawley Yokine* Osborne Ward Balcatta* Glendalough Joondanna Osborne Park Stirling* Tuart Hill Cr David Boothman JP Cr Karen Caddy Cr Stephanie Proud JP Cr Andrew Guilfoyle Cr David Lagan Cr Joe Ferrante Cr Giovanni Italiano JP Mayor Cr Keith Sargent Deputy Mayor Cr Mark Irwin Cr Elizabeth Re Cr Samantha Jenkinson Cr Terry Tyzack Cr Rod Willox AM JP Cr David Michael 6 * denotes suburbs that are located in multiple wards

8 Council Council History The City of Stirling began as the Perth Road District in The District also included what are now the Cities of Belmont, Wanneroo and Bayswater and was administered by the Perth Road Board. The Perth Road Board office was located in the City of Perth until a new administration centre was built at the current site in In 1961, the Perth Road Board became the Shire of Perth and 10 years later the Shire of Perth became the City of Stirling. Since then the City of Stirling has been represented by 16 Mayors, a number of whom have held the office for more than one term. The Role of Council Council operates under the Western Australian Local Government Act The Council is responsible for the performance of the City s functions as well as providing leadership through: Governing the City s affairs Determining the policies of the City and Overseeing the allocation of the City s finances and resources Council s Governance Council Meetings The Council of the City of Stirling consists of 14 elected Councillors sitting as one body, with the Mayor as presiding member. Council is the policy and decision making body for the City and meets at 7.00pm usually on the first and third Tuesday of every month. The Chief Executive Officer and the Directors of the City s five directorates also attend Council meetings to assist the Councillors with information as required. Members of the public are welcome to attend Council meetings but are not permitted to take part in Council debate although a question may be presented during Public Question Time. Minutes of Council meetings are available to the public in the week following the Council meeting. Council Committees Council committees generally meet once a month and consider information provided verbally and in reports by specialist City officers. Each committee then decides on a course of action and makes recommendations to be considered at the next Council meeting. There are four Council committees being the Planning and Development Committee; Community and Resources Committee; Audit Committee and Strategic Property Committee. Planning and Development Committee This committee meets once a month and consists of seven elected Councillors. The objective of the committee is to advise Council on matters that pertain to the Planning and Development directorate of the City of Stirling and covers items such as development approvals, city planning, environmental health and compliance, economic development and urban regeneration and make appropriate recommendations to Council. Community and Resources Committee This committee meets once a month and consists of seven elected Councillors. The objective of the committee is to advise Council on matters that pertain to waste management, engineering design, engineering operations, recreation and leisure, parks and reserves, libraries, arts and culture, community services, transport, city building operations, human resources, governance, finance and corporate projects and make appropriate recommendations to Council. Audit Committee The Audit Committee is required by legislation and is an essential element in the City s corporate governance framework. Membership of the committee includes the Mayor, up to seven Councillors, and an independent external member with financial management and audit expertise. The committee meets at least once every quarter and holds additional meetings as required. Strategic Property Committee The objective of the Strategic Property Committee is to provide recommendations to Council on property investment strategies and concepts to deliver long term financial and social returns to the City in accordance with the City of Stirling Property Strategy. Chief Executive Officer s Performance Review Committee The Chief Executive Officer s Performance Review Committee consists of the 14 elected Councillors, with the Mayor as presiding member. The Committee is responsible for reviewing and evaluating the performance of the Chief Executive Officer. This Committee has delegated authority. 7

9 Organisational Structure The City of Stirling operates across four Directorates, each of which report to the Chief Executive Officer. Each Directorate is made up of a number of Business Units, which are responsible for the delivery of City services or internal support services. The City s services and alignment to the vision objectives are discussed in more detail in the following sections. 8

10 Themes and Aspirational Objectives Six themes, with aspirational objectives, further describe the City s vision for the future. Theme 1 Liveable City and Thriving Neighbourhoods Aspirational Objective The City of Stirling will have beautiful streetscapes, open spaces and a range of housing choices creating a strong sense of place. People will be encouraged to be active through a variety of exciting events and recreational activities. Residents will feel safe and there will be access to quality health and care services to meet the changing needs of the community. Theme 2 Sustainable Environment Aspirational Objective The City of Stirling will value, protect and improve the environment by using natural resources wisely, reducing the impact of our activities on the environment and protecting wildlife and natural habitats. The City will support and encourage everyone in the community to work for a sustainable future. Theme 3 Engaged Communities Aspirational Objective The City of Stirling will be a place where people from diverse backgrounds will feel included and respected. Residents will be informed and involved in important local issues and encouraged to participate in community life. Theme 4 Accessible and Connected City Aspirational Objective The City of Stirling will be accessible with sustainable transport solutions, safer roads and parking availability. Improved technology will create a connected community with many of the City s services available online. Theme 5 Prosperous City Aspirational Objective The City of Stirling will be fostering business development and employment opportunities making it a great place to invest. Our attractions and events will stimulate tourism, increasing the number of visitors to our City. Theme 6 Making It Happen Aspirational Objective The City of Stirling will continue to be recognised both regionally and nationally as a Council committed to quality services and continuous improvement. We will build on this reputation while continuing to be among the best performing local governments in Australia and beyond. 9

11 Theme Objectives, Services and Supporting Actions The six themes and related aspirational objectives are summarised below and detailed in the following sections. Theme 1: Theme 2: Theme 3: Liveable City and Thriving Neighbourhoods Sustainable Environment Engaged Communities Objectives Objectives Objectives 1.1 A Strong Sense of Place 1.2 Housing Choice 1.3 Beautiful Streetscapes and Open Spaces 1.4 Safer City 1.5 Health and Wellbeing 1.6 Active and Vibrant City 2.1 Clean and Waste Wise City 2.2 Energy Wise City 2.3 Water Wise City 2.4 Flourishing Wildlife and Natural Habitat 3.1 Inclusive and Harmonious City 3.2 Active Participation and Volunteering 3.3 Two Way Dialogue Theme 4: Theme 5: Theme 6: Accessible and Connected City Prosperous City Making It Happen Objectives Objectives Objectives 4.1 Planning for Accessibility 4.2 Travel Choice 4.3 Safer Roads 4.4 Smart Parking 4.5 Connected City 5.1 Great Place to Work, Invest and Do Business 5.2 Destination City 6.1 Customer Focus 6.2 Good Governance 6.3 Prudent Financial Management 6.4 Investing for the Future 6.5 Employer of Choice 6.6 Integrated Planning and Reporting 6.7 Partner of Choice and Persuasive Advocate The Corporate Business Plan has been re-oriented, to more clearly reflect the City s mission to serve the City s diverse community through delivering efficient, responsive and sustainable services, and focus on the services the City delivers to achieve its objectives. This is reflected under each of the themes in the tables that follow and includes: an outline of services delivered to achieve the Strategic Community Plan vision and objectives a description of the significant activities that the City will undertake to expand and improve services a list of key stakeholders and relevant State and Federal plans 10

12 Theme 1: Liveable City and Thriving Neighbourhoods The City of Stirling will have beautiful streetscapes, open spaces and a range of housing choices creating a strong sense of place. People will be encouraged to be active through a variety of exciting events and recreational activities. Residents will feel safe and there will be access to quality health and care services to meet the changing needs of the community. No. Services and Facilities to achieve SCP Objectives Supporting Activities 17/ 18 19/ 20 Lead Business Unit 1.1 A Strong Sense of Place Our suburbs will have their own unique character based on the heritage, high-quality built infrastructure and a strong sense of community in each neighbourhood 1.1 S3 Strategic Land Use Deliver service commitments Ongoing City Planning S3 Planning Develop and implement the Local Planning Strategy X X X X City Planning S3 Develop the Beaufort Street Activity Corridor Plan X City Planning S3 Develop the Scarborough Beach West Activity X City Planning Corridor Plan S3 Develop the Mirrabooka Activity Centre Structure Plan X City Planning S3 Investigate, develop and facilitate place-making X X X City Planning activities in Centres and Corridors S3 Review the Local Centres Improvement programme X X X City Planning 1.1 S4 Land Use Planning Deliver service commitments Ongoing City Planning S4 Scheme and Policies Review Local Planning Scheme 3 in accordance X X City Planning with legislated requirements S4 Develop a Local Planning Policy for Provision of Public Art with Development X City Planning 1.1 S5 Heritage Deliver service commitments Ongoing City Planning S5 Conservation Develop and implement the Heritage Strategy X X X X City Planning 1.1 S1 Planning Applications Deliver service commitments Ongoing Approvals S2 Building Applications Deliver service commitments Ongoing Approvals S11 Statutory Compliance Deliver service commitments Ongoing Health and Compliance S23 Road Reserve Compliance Deliver service commitments Ongoing Engineering Operations 50 Pg No 11

13 Theme 1: Liveable City and Thriving Neighbourhoods No. Services and Facilities to achieve SCP Objectives Supporting Activities 17/ 18 19/ 20 Lead Business Unit Pg No 1.2 Housing Choice There will be a choice of housing size, style and price to meet the needs of our residents and infill development will be managed to preserve amenity within the City of Stirling 1.2 S3 Strategic Land Use Deliver service commitments Ongoing City Planning S3 Planning Place based planning for Balga, Westminster, X X X City Planning Nollamara, to improve built form outcome S3 Review parking ratios for local centres to ensure the City meets future needs X City Planning 1.2 S7 Urban Regeneration Deliver service commitments Ongoing EDUR S7 Facilitate the supply of affordable housing in the City s Activity and Town Centres X X X X EDUR 1.2 S3 Land Use Planning Deliver service commitments Ongoing City Planning 62 Scheme and Policies 1.2 S1 Planning Deliver service commitments Ongoing Approvals 60 Applications 1.2 S2 Building Applications Deliver service commitments Ongoing Approvals S11 Statutory Compliance Deliver service commitments Ongoing Health and Compliance Beautiful Streetscapes and Open Spaces There will be well designed, clean and maintained streets, tree canopy cover will be valued and there will be ready access to parks and open space, creating a welcoming, attractive environment that supports the wellbeing of the community 1.3 S29 Trees Services Deliver service commitments Ongoing Parks and Reserves S29 Develop and implement an Urban Forest Strategy X X X X Parks and Reserves S29 Increase the rate of themed avenue street tree X X X X Parks and Reserves planting to ensure the growth of the urban forest canopy, including the use of community plantings S29 Implement, monitor and review the Street and X X X X Parks and Reserves Reserve Trees Policy for effectiveness S29 Progress the Million Trees programme to plant one million trees and other plants by 2025 X X X X Parks and Reserves 1.3 S4 Land Use Planning Deliver service commitments Ongoing City Planning S4 Schemes and Policies Develop a Comprehensive Tree Protection Planning X X X X City Planning Framework within the City s Local Planning Scheme S4 Review the public open space cash-in-lieu X X City Planning contributions from development provisions, to ensure the best use of developer funds S23 Road Reserve Compliance Review Verge Treatment and Crossover Policy and communicate changes to the general public X Engineering Operations 12

14 Theme 1: Liveable City and Thriving Neighbourhoods No. Services and Facilities to achieve SCP Objectives Supporting Activities 17/ 18 19/ 20 Lead Business Unit Pg No 1.3 S25 S26 S27 Parks, Reserves and Streetscapes Deliver service commitments Ongoing Parks and Reserves S26 Facilitate and scope the Streetscape Guidelines project S25 S26 S27 Develop, review and implement the Parks and Reserves Asset Management Plan X Parks and Reserves X X X X Parks and Reserves S26 Develop, review and implement a rolling Parks and X X X X Parks and Reserves Reserves four-year capital development programme S25 Develop, review and implement the Integrated Pest X Parks and Reserves Management Framework S26 Embed and integrate public art and innovation into public open space X X X Parks and Reserves 1.3 S30c Road Sweeping and Public Convenience Cleaning Deliver service commitments Ongoing Waste and Fleet S52- S55 Recreation and Leisure Deliver service commitments Ongoing Recreation and Leisure Services S52 Review and implement the City s Public Open Space Strategy to meet community demands for activities, functions, cultural and events bookings S52 Implement the Dianella Regional Open Space Master Plan X X X X Recreation and Leisure Services X X X X Recreation and Leisure Services S52 Review the Carine Regional Open Space Master Plan X X Recreation and Leisure Services S52 Review and implement the Inglewood Oval/ Hamer Park Development Plan X X Recreation and Leisure Services S52 Implement the Yokine Reserve Master Plan X Recreation and Leisure Services S52 Review the Des Penman Reserve Master Plan X Recreation and Leisure Services S52 Establish a forward plan for the expenditure of cashin-lieu funds based on public open space needs and identified opportunities X Recreation and Leisure Services 40 13

15 Theme 1: Liveable City and Thriving Neighbourhoods No. Services and Facilities to achieve SCP Objectives Supporting Activities 17/ 18 19/ 20 Lead Business Unit Pg No 1.4 Safer City The City will be a leader in community safety, addressing crime and antisocial behaviour and working with the community to make people feel safer living, visiting and working in the City of Stirling 1.4 S33a Security Services Deliver service commitments Ongoing Community Safety 30 S33b S33a Develop a CCTV Plan and provide additional and upgraded surveillance equipment X X Community Safety 1.4 S33b Ranger Services Deliver service commitments Ongoing Community Safety S33c Animal Management Deliver service commitments Ongoing Community Safety Health and Wellbeing The City will promote public health and wellbeing and there will be a range of quality health and care services to meet the changing needs of our community 1.5 S24 Emergency Management Deliver service commitments Ongoing Engineering Operations 1.5 S10 Environmental Health Deliver service commitments Ongoing Health and Compliance 1.5 S11 Statutory Compliance Deliver service commitments Ongoing Health and Compliance 1.5 S52- S S35- S46 Recreation and Leisure Services Deliver service commitments Ongoing Recreation and Leisure Services Community Services Deliver service commitments Ongoing Community Services 1.6 Active and Vibrant City There will be a choice of sport, leisure, lifelong learning, arts and events for everyone in the City of Stirling 1.6 S52- S57 Recreation and Leisure Services Deliver service commitments Ongoing Recreation and Leisure Services S52 Prepare and implement a Strategic Community Infrastructure Plan S52 Prepare and implement the Skate and BMX Management Plan X X X X Recreation and Leisure Services X X X X Recreation and Leisure Services 1.6 S53 Beach Services Deliver service commitments Ongoing Recreation and Leisure Services 1.6 S54 Club Development Deliver service commitments Ongoing Recreation and Leisure Services 1.6 S55 Active Reserves and Sporting / Community Group Buildings 1.6 S56a Hamersley Public Golf Course Deliver service commitments Ongoing Recreation and Leisure Services Deliver service commitments Ongoing Recreation and Leisure Services S14 Upgrade the Hamersley Golf Course X X X X City Building 1.6 S56b Stirling Community Centres 1.6 S56c- Stirling Leisure S56e Centres Deliver service commitments Ongoing Recreation and Leisure Services Deliver service commitments Ongoing Recreation and Leisure Services 1.6 S57 Aquatic Centres Deliver service commitments Ongoing Recreation and Leisure Services S14 Plan and build the Scarborough Beach Pool X X City Building

16 Theme 1: Liveable City and Thriving Neighbourhoods No. Services and Facilities to achieve SCP Objectives Supporting Activities 17/ 18 19/ 20 Lead Business Unit Pg No 1.6 S12 S13 S S12 S13 S S47 Library and City Building Deliver service commitments Ongoing City Building 44 Review and implement the Building Asset Management Plan X X X X City Building Deliver service commitments Ongoing Library Services 36 Information Services S47 Develop and implement the Strategic Plan for Library Services X X X Library Services S47 Implement the Karrinyup Library and Community X X Library Services Centre Master Plan and redevelop the Karrinyup Library and Community Centre S47 Develop a Master Plan for the Dianella and Inglewood Libraries X X Library Services 1.6 S48 Stirling History Deliver service commitments Ongoing Library Services 37 Collection and Mount Flora Museum 1.6 S51 Arts and Events Deliver service commitments Ongoing Marketing and Communications S51 Create an online database and gallery of the City s art collection, including public art S51 Partner with the Metropolitan Regional Authority to implement the Scarborough Beach Public Art Plan X Marketing and Communications X X Marketing and Communications 15

17 Theme 1: Liveable City and Thriving Neighbourhoods Key Partners and Stakeholders Department of Planning Western Australian Planning Commission State Heritage Office Department of Housing Main Roads Western Australia Public Transport Authority Utility service providers Western Australia Police Western Australian Department of Corrective Services Western Australian Rangers Association Fire and Emergency Services Authority of Western Australia Department of Health and Ageing Department of Health Department of Local Government and Communities Disability Services Commission Department of Social Services Department of Sport and Recreation Parks and Leisure Australia Department of Education Tourism Western Australia State Sporting Associations State Library of Western Australia Museums Australia Private Events Management organisations and companies Local and National artists Community sport/recreation clubs and associations Community art/cultural groups and organisations Other not-for-profit service providers Community Groups Community Relevant State and Federal Plans and Strategies Directions 2031 Draft State Planning Strategy Draft Central Sub-Regional Planning Framework Towards Perth and 3.5 million Draft Perth and 3.5 million Affordable Housing Strategy Opening Doors Department of Sport and Recreation Industry Strategic Directions 6 (SD6) WA Police Crime Prevention Strategy WA Police Tough on Graffiti Strategy Western Australian State CCTV Strategy Closing the Gap in Indigenous Health Outcomes Western Australian Health Promotion Strategic Framework Western Australian Sport and Recreation Industry Strategic Direction Framework Agreement between State and Local Government for the Provision of Public Library Services in Western Australia State Government Strategy for Tourism in Western Australia 2020 Classification Framework for Public Open Space National Sport and Active Recreation Policy Framework Active Living for All Framework Arts and Culture Sector Policy Framework Count Me In Disability Future Directions Strategy 16

18 Theme 2: Sustainable Environment The City of Stirling will value, protect and improve the environment by using natural resources wisely, reducing the impact of our activities on the environment and protecting wildlife and natural habitats. The City will support and encourage everyone in the community to work for a sustainable future. No. Services and Facilities to achieve SCP Objectives Supporting Activities 19/ 20 Lead Business Unit Pg No 2.1 Clean and Waste Wise City The impact of waste on the environment will be minimised through the provision of effective and innovative waste and recycling services and the community will be working together to reduce, reuse and recycle 2.1 S30 Waste Management Deliver service commitments Ongoing Waste and Fleet S30 Develop, revise, review and implement the City s X X X X Waste and Fleet Strategic Waste Minimisation Plan ( ) S30 Monitor the success of the three bin and skip bin X Waste and Fleet system and implement improvements as required to improve service delivery, efficiency and recycling S30 Develop a waste education strategy to encourage, educate and support the community to reduce, reuse and recycle more of their waste X X X Waste and Fleet S30 Implement Stages 2 and 3 of the Recycling Centre Development X Waste and Fleet 2.2 Energy Wise City The City s energy use and greenhouse gas emissions will be reduced and the community will be supported and encouraged to do the same 2.2 S9 Sustainability Deliver service commitments Ongoing EDUR S9 Develop and implement an Energy-wise City Strategy X X X X EDUR S32 Fleet Management Implement the Fleet Emissions Reduction Action Plan X X X Waste and Fleet S12 S13 S14 City Building Monitor energy consumption and building performance across the City s buildings and develop and deliver energy saving initiatives for the City s buildings X X X City Building S12 S13 S Water Wise City Develop and deliver renewable energy saving initiatives to improve building performance across the City s buildings X X X City Building Innovative solutions will be implemented to reduce our water use and the City will be working with our community to reduce water consumption through education and advice 2.3 S9 Sustainability Deliver service commitments Ongoing EDUR S9 Develop and implement a Water-wise City Strategy X X X X EDUR 2.3 S27 Parks - Irrigation Deliver service commitments Ongoing Parks and Reserves S27 Implement the City s Water Smart Parks Strategy X X X X Parks and Reserves S12 S13 S14 City Building Collect and monitor water consumption across the City s buildings and develop and deliver water saving initiatives for the City s buildings X X X X City Building 17

19 Theme 2: Sustainable Environment No. Services and Facilities to achieve SCP Objectives Supporting Activities 19/ 20 Lead Business Unit Pg No 2.4 Flourishing Wildlife and Natural Habitat Our wildlife and natural habitats will be protected and enhanced and the community will be supported to protect and preserve the City s biodiversity 2.4 S28c Natural Areas Deliver service commitments Ongoing Parks and Reserves S28c Maintenance Implement the City s Local Biodiversity Strategy to improve natural area condition, native flora and wildlife habitation X X X X Parks and Reserves 2.4 S28a Bushland and Wetland Deliver service commitments Ongoing Parks and Reserves S28a Conservation Implement the Bushland Conservation Plan X X X Parks and Reserves S28a Implement the Wetland Protection Plan X X X Parks and Reserves 2.4 S28b Coastal Dune and Deliver service commitments Ongoing Parks and Reserves S28b Beach Management Implement the Coastal Management Plan X X X X Parks and Reserves 2.4 S31 Beach Cleaning Deliver service commitments Ongoing Waste and Fleet 57 Key Partners and Stakeholders Western Australian Local Government Association Municipal Waste Advisory Council Department of Parks and Wildlife Department of Environment Regulation Western Metropolitan Regional Council Eastern Metropolitan Regional Council Mindarie Regional Council Water Corporation of Western Australia Department of Water International Council for Local Environment Initiatives (Local Governments for Sustainability) Department of Planning Western Australian Planning Commission Bushcare/ Coastcare groups Neighbouring Councils Universities Community Relevant State and Federal Plans and Strategies National Waste Policy Western Australian Waste Strategy, Creating the Right Environment National Television and Computer Recycling Scheme (EPR) WA Container Deposit Scheme Waste Avoidance and Resource Recovery Act 2007/2008 Emissions Reduction Fund National Greenhouse and Energy Reporting Scheme Renewable Energy Target Water Forever: Towards Climate Resilience, Water Corporation (2009) Waterwise Councils Program Water Forever: Whatever the Weather Drought-proofing Perth 10 Year Plan (2011) Western Australian Local Government Biodiversity Planning Guidelines 2004 Western Australian Bush Forever 2000 Draft Perth Coastal Planning Strategy

20 Theme 3: Engaged Communities The City of Stirling will be a place where people from diverse backgrounds will feel included and respected. Residents will be informed and involved in important local issues and encouraged to participate in community life. No. Services and Facilities to achieve SCP Objectives Supporting Activities 17/ 18 19/ 20 Lead Business Unit Pg No 3.1 Inclusive and Harmonious City The City will be a place where diversity is celebrated, people live together in harmony and there is universal access to services 3.1 S44 Cultural Diversity and Deliver service commitments Ongoing Community Services S44 Community Services Implement and advance the Multicultural Family Services Framework for the City X X X X Community Services S44 Develop and implement a Youth Engagement X X X X Community Services Framework for the City of Stirling S44 Implement the Reconciliation Action Plan for the City X X X X Community Services 3.1 S46 Children s Services Deliver service commitments Ongoing Community Services S45 Domestic Violence Deliver service commitments Ongoing Community Services 34 and Crisis Accommodation 3.1 S35 Community Centres Deliver service commitments Ongoing Community Services S38 Men s Shed Deliver service commitments Ongoing Community Services S36 Disability Access and Deliver service commitments Ongoing Community Services S36 Inclusion Coordination Implement and report on the Access and Inclusion X X X X Community Services Plan ( ) S12 S13 S14 City Building Develop and deliver a programme of works to support the City s Access and Inclusion Plan, Disability Discrimination Act 1992 and Disability Discrimination Regulations 1996 X X X X City Building S40 -S S40 -S S40 -S S40 -S43 Aged and Disability Care Services Aged and Disability Care Services - Home and Community Care Aged and Disability Care Services Day Clubs and Transport Services Aged and Disability Care Services - Food Services Develop an Age Friendly Communities Framework for the City of Stirling X X X X Community Services Deliver service commitments Ongoing Community Services 33 Deliver service commitments Ongoing Community Services 33 Deliver service commitments Ongoing Community Services Active Participation and Volunteering The City will be a place where people of all ages and diverse backgrounds can pursue their interests, there will be more opportunities to volunteer and the contribution of volunteers will be recognised and celebrated 3.2 S37 Volunteer Services Deliver service commitments Ongoing Community Services S37 Identify and develop volunteering opportunities X X X X Community Services through the provision of services to the community, including young people and families, Aboriginal and Torres Strait Islander (ATSI) communities, culturally and linguistically diverse communities, seniors and people with a disability S37 Build networks with other service providers to identify volunteering opportunities X X X X Community Services 19

21 Theme 3: Engaged Communities No. Services and Facilities to achieve SCP Objectives Supporting Activities 17/ 18 19/ 20 Lead Business Unit Pg No 3.3 Two Way Dialogue The City will be in touch with local residents, listen to what people have to say and offer many ways for residents to provide feedback and participate in decision making 3.3 S49 S50 Marketing and Communications Deliver service commitments Ongoing Marketing and Communications 3.3 All City Services a two-way dialogue Ongoing All Business Units 38 Key Partners and Stakeholders Department of Immigration and Border Protection Department of Local Government and Communities Disability Services Commission Department of Social Services Department of Human Services Department of Health and Ageing Not-for-profit community agencies Volunteering WA Other voluntary organisations Indigenous Leaders Migrant Resource Centre Community and Community Groups Relevant State and Federal Plans and Strategies Count Me In Strategy Disability Services Commission Department for Communities - Volunteering and Local Governments in Western Australia Final report 2011 Department for Communities An Age Friendly WA : The Seniors Strategic Planning Framework December 2012 Government of Western Australia, Department of Local Government (2010), Implementing the Principles of Multiculturalism Locally IAP2 Core Values of Public Participation The National Coalition for Dialogue and Deliberation (NCDD), Core Principles for Public Engagement IAP2 (2010) The Best of Practice Community Engagement in Australasia International Association of Public Participation Australasia 20

22 Theme 4: Accessible and Connected City The City of Stirling will be accessible with sustainable transport solutions, safer roads and parking availability. Improved technology will create a connected community with many of the City s services available online. No. Services and Facilities to achieve SCP Objectives Supporting Activities 17/ 18 19/ 20 Lead Business Unit Pg No 4.1 Planning for Accessibility People will be able to meet their education, employment, recreation, service and consumer needs within a reasonable distance of their home 4.1 S3 Strategic Land Use Deliver service commitments Ongoing City Planning S3 Planning Finalise and implement the Herdsman/ Glendalough Structure Plan X City Planning S3 Work with the Department of Transport on the proposed light rail network and advancement to existing public transport networks X X X X City Planning 4.2 Travel Choice Accessibility for pedestrians, cyclists and public transport users will be improved S3 Strategic Land Use Planning Work with Public Transport Authority (PTA) to encourage the use of public transport through the provision of bus priority measures and upgraded bus stop infrastructure X X X X City Planning 4.2 S19 Pathways Deliver service commitments Ongoing Engineering Design 46 and Engineering Operations S19 Review and implement the Transport Asset Management Plan X X X X Engineering Design S19 Develop and implement the Bike Route Development Plan X X X X Engineering Design and Engineering Operations 4.3 Safer Roads Travelling on the City s roads will be safer, more reliable and convenient 4.3 S18 Traffic Management Deliver service commitments Ongoing Engineering Design and Engineering Operations 4.3 S15 Roads Deliver service commitments Ongoing Engineering Design and Engineering Operations S15 Review and implement the Transport Asset X X X X Engineering Design Management Plan S15 Implement the Doubleview Commercial Centre X X X Engineering Design Road Upgrade Project S15 Develop a Cost Benefit Monitoring Strategy for all X X Engineering Design road improvements S15 Review, stage, implement Self Explaining X X X Engineering Design Roads pilot project and select additional sites for implementation (on completion of pilot project) 4.3 S16 Rights of Way Deliver service commitments Ongoing Engineering Design and Engineering Operations S16 Implement the Rights of Way Programme X X X X Engineering Design and Engineering Operations

23 Theme 4: Accessible and Connected City No. Services and Facilities to achieve SCP Objectives Supporting Activities 17/ 18 19/ 20 Lead Business Unit Pg No 4.3 S23 Road Reserve Compliance Deliver service commitments Ongoing Engineering Operations 4.3 S20 Street Lighting Deliver service commitments Ongoing Engineering Design 46 and Engineering Operations 4.3 S17 Drainage Deliver service commitments Ongoing Engineering Design 46 and Engineering Operations S17 Review and implement the Drainage Asset Management Plan X X X X Engineering Design 4.4 Smart Parking Parking space will be well managed to meet the current and future demands of a growing and prosperous City 4.4 S21 Parking Deliver service commitments Ongoing Engineering Design 46 and Engineering Operations 4.4 S34 Parking Services Deliver service commitments Ongoing Community Safety S34 Review and implement the City s Paid Parking X X X X Community Safety Strategy S34 Develop and implement smart parking technology plan for: available parking locations integrated spatial incident reporting X Community Safety 4.5 Connected City Accessing the City s services online will be user friendly and straight forward 4.5 S61- S S61- S66 Corporate Information Services Deliver service commitments Ongoing Corporate Information Services Review and implement the City s Strategic Information Management Plan X X X X Corporate Information Services S66 E-Business Implement the City s e-business Strategy X X X X Corporate Information Services S56 Direct Managed Recreation Facilities Implement new Facility Bookings Management Software that enables online facility bookings X Recreation and Leisure Services

24 Theme 4: Accessible and Connected City Key Partners and Stakeholders Department of Transport Department of Planning Department of Local Government and Communities Department of Environment Regulation Western Australian Planning Commission Main Roads Western Australia Public Transport Authority Institute Public Works Engineering Australasia Office of Road Safety Western Australian Local Government Association (Roadwise) Royal Automobile Club of Western Australia Western Australia Police Australian Parking Association Schools and community groups Department for Child Protection Perth Bicycle Alliance Bicycle User Groups Neighbouring Local Government agencies Residents Businesses Community Relevant State and Federal Plans and Strategies Directions 2031 and beyond Draft Central Sub-regional Planning Framework Towards Perth and 3.5 million Draft Perth and 3.5 million National Digital Economy Strategy WA Bike Network Plan Perth Public Transport Plan 2031 (Draft) Perth Transport Plan for 3.5 million People and Beyond Towards Zero (State Government Road Safety Strategy) Blessing of the Roads (WALGA Roadwise) Strategic Traffic Enforcement Program (WA Police Program) Local Government Speed Enforcement Enhancement Program (WALGA & WA Police) Blackspot Grants Program (State & Federal) Constable Care (WA Police Program) Smart Steps (WA Children s Road Safety Program) 23

25 Theme 5: Prosperous The City of Stirling will be fostering business development and employment opportunities making it a great place to invest. Our attractions and events will stimulate tourism, increasing the number of visitors to our City. No. Services and Facilities to achieve SCP Objectives Supporting Activities 17/ 18 19/ 20 Lead Business Unit Pg No 5.1 Great Place to Work, Invest and Do Business The City will be facilitating business development and employment opportunities making it an investment location of choice 5.1 S6 Economic and Deliver service commitments Ongoing EDUR S6 Tourism Development Implement the Economic and Tourism Development X X X X EDUR Strategy S6 Implement the City wide Digital Economic Strategy by supporting the roll out of the NBN X X X X EDUR 5.1 S7 Urban Regeneration Deliver service commitments Ongoing EDUR S7 Assist the Metropolitan Redevelopment Authority to X X EDUR implement the Scarborough Redevelopment Project S7 Implement the Mirrabooka Regional Centre X X X X EDUR Improvement Strategy S3 Strategic Land Use Implement the Stirling City Centre Project X X X City Planning S3 Planning Develop a detailed Area Plan for the Stirling City Centre Northern Precinct X City Planning 5.2 Destination City The City will be promoting visitor attractions and conducting events to enhance tourism in the area 5.2 S6 Economic and Deliver service commitments Ongoing EDUR S6 Tourism Development Improve tourism infrastructure including short stay X X X X EDUR accommodation S6 Promote commercial tourism development opportunities X X X X EDUR 5.2 S51 Arts and Events Deliver service commitments Ongoing Marketing and Communications 38 Key Partners and Stakeholders Small Business Centre Stirling Stirling Business Association Scarborough Business Association Public Transport Authority Edith Cowan University Department of Planning Department of Transport Western Australian Planning Commission Metropolitan Redevelopment Authority State Government Agencies Federal Government Departments Property Council Other Local Governments Community Relevant State and Federal Plans and Strategies Directions 2031 State Tourism Strategy National Digital Economy Strategy Metropolitan Redevelopment Authority Draft Scarborough Master Plan Draft Central Sub-regional Planning Framework Towards Perth and 3.5 million Draft Perth and 3.5 million 24

26 Theme 6: Making It Happen The City of Stirling will continue to be recognised both regionally and nationally as a Council committed to quality services and continuous improvement. We will build on this reputation while continuing to be among the best performing local governments in Australia and beyond. No. Services and Facilities to achieve SCP Objectives Supporting Activities 17/ 18 19/ 20 Lead Business Unit Pg No 6.1 Customer Focus The City will be providing consistent, dedicated and efficient customer services 6.1 S82 Customer Service Deliver service commitments Ongoing Governance and Council Support S82 Develop and implement a Customer Service Strategy S82 Streamline the City s website, addresses and phone numbers X X X X Governance and Council Support X X Governance and Council Support S82 Promote one core channel of communication X X Governance and Council Support S82 Create, maintain and update Frequently Asked Questions section on the City s website X X X Governance and Council Support 6.1 S83 Service Improvement Deliver service commitments Ongoing Governance and Council Support S83 Improve customer complaint records and implement a complaint handling process to sit across the organisation 6.2 Good Governance X X X Governance and Council Support The City will comply with legal requirements, observe high ethical standards in all it does and be open and transparent to the community and other stakeholders 6.2 S80 Governance Deliver service commitments Ongoing Governance and Council Support S84 Civic and Council Support Deliver service commitments Ongoing Governance and Council Support 6.2 S85 Civic and Hospitality Deliver service commitments Ongoing Governance and Council Support 6.2 S81 Corporate Compliance Deliver service commitments Ongoing Governance and Council Support S81 Conduct Governance Health Check of the City X Governance and Council Support 6.2 S86 Records Management Deliver service commitments Ongoing Governance and Council Support S76 Corporate Risk Deliver service commitments Ongoing Human Resources S76 Management Develop and implement a Risk Management X Human Resources Information System to appropriately record and manage risk within the City S9 Sustainability Develop and deliver sustainability e-learning induction module to all staff X EDUR S9 Review and implement the Climate Change Adaptation Plan X X X X EDUR 6.2 S8 Corporate Project Deliver service commitments Ongoing EDUR S8 Management Develop and implement a corporate project management Framework X EDUR