ENGAGING THE GENERATIONS
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1 ENGAGING THE GENERATIONS Joy Jones, MS Senior Organizational Effectiveness Consultant Cleveland Clinic Shannon Wagner Director, Engagement, Cleveland Clinic
2 Engaging the Generations Joy Jones, MS Senior Organizational Effectiveness Consultant Cleveland Clinic Shannon Wagner, MBA Director of Engagement Cleveland Clinic
3 Agenda Generations overview Business imperative Cleveland Clinic engagement strategy and results Frameworks and best practices to engage the generations
4 Generations Overview Video
5 Generational Groups Traditionalist Born (69 years or older) Baby Boomer Born (50 68 years old) Generation X Born (34 49 years old) Millennial / Gen Y Born (15 33 years old)
6 U.S. Engagement by the Generations Traditionalists 45% Gen Xers 32% Baby Boomers 33% Millennials / Gen Y 29% Traditionalists Baby Boomers Gen Xers Millennials / Gen Y How Millennials Want to Work and Live, Gallup, Inc., 2016
7 Population Engagement by the Generations Traditionalists Boomers Gen X Gen Y/Millennial Workforce Levels Engagement Levels 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% From Potential to Performance Organization, 2015 How Millennials Want to Work and Live, Gallup, Inc., 2016
8 Cleveland Clinic s One-Year Journey: A 9 Percentile Improvement 90 th 75 th 68 th 50 th 59 th
9 Connection and Alignment Relationships Career Development Culture of Well Being Total Rewards Communications Feedback & Accountability Engagement Strategy Essentials Pillars Guide Posts Tactics
10 Connection and Alignment Relationships Career Development Culture of Well Being Total Rewards Communications Feedback & Accountability Engagement Strategy Pillars Connect & Align Relationships Career Development
11 Connection and Alignment Relationships Career Development Culture of Well Being Total Rewards Communications Feedback & Accountability Engagement Strategy Pillars Well Being Total Rewards Feedback Communication & Accountability
12 Sample Guide Posts Annual enterprise goals Leadership behaviors Patients First
13 Sample Tactics Connection & Alignment Leader Summit Continuous Improvement Relationships Engagement Advisors Highlight & leverage ERG s Opportunities for Robust Career Development Leader Series Career paths
14 Sample Tactics Cultivating a Culture of Well-being Wellness taskforce Stress Free Now Total Rewards Employee Health Plan EAP, Healthy Choice Engagement Communication Town Halls Communication infographics
15 Strategy & Tactics Caregiver Survey Feedback & Accountability for Results Manager & division engagement goals Annual Caregiver Survey
16
17 What Shaped the Generations? National Events Music Technology Values Relationships Parental Expectations
18 Using one word how would you describe Traditionalists? Baby Boomers Traditionalists Generation X LOYAL Millennial
19 Using one word how would you describe Baby Boomers? Traditionalists Baby Boomers Generation X OPTIMISTIC Millennial
20 Baby Boomers
21 Using one word how would you describe Generation X? Traditionalists Baby Boomers Generation X SKEPTICAL Millennial
22 Using one word how would you describe Millennial / Gen Y? Traditionalists Baby Boomers Millennial aka Gen Y REALISTIC Generation X
23 Gen Y (Millennials)
24 Empathy Gap
25 What Shaped You? National Events Music Technology Values Relationships Parental Expectations
26 The single biggest problem with communication is the illusion that it has taken place. - George Bernard Shaw
27 Communications Eco System
28 Further Faster, Inc.
29 Engagement in Initiative Executives & Project Champions Time Managers Front Line
30 Onboarding Performance Management Team Problem Solving Organizational Culture INCUBATE DESIGN EVERYONE ANCHOR
31 Emphasize Values from Day one INCUBATE
32 Patient Experience Caregiver Experience Onboarding Clinical Outcomes
33 DESIGN
34
35 EVERYONE Those closest to the work have the best ideas on how to improve it. J. Michael Henderson, MD Retired Chief of Quality Cleveland Clinic
36 ANCHOR putting systems in place so that people actually change their behavior.
37 We Anchored Ways to Innovate & Care for each other
38 Supply Standardization $330,000 Savings Carl Carter Richard Parker, MD
39 A Benefit Concert for the Cleveland Clinic Employee Hardship Fund Friday September 12 House of Blues Tickets on Sale NOW! ccf.tix.com $20 each
40 Thank you Q & A
41
42 EVALUATE THIS SESSION PRESS THE SURVEY BUTTON ON YOUR MOBILE APP HOME PAGE Visit: OR SCAN THE QR CODE PROVIDED Your feedback is appreciated!
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