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1 Data Governance Best Practice Manage your data Feb 24, 2011

2 Agenda Introduction James Cole Best practice tips Derek Munro X88 Sanjay Kaul Logica

3 In the News: FSA, Feb 2011 Data management appeared to be one area where firms still have comparatively more to do Few firms provided sufficient evidence to show that data used in their internal model was accurate, complete and appropriate We expect issues and reporting on data governance to find a regular place within board and committee discussions.

4 About X88 Software UKsoftware company Expert data management practitioners Already built a successful software company Deutsche Bank, Canopius, Financial Times, Lehman (Capstone),... Software 4 yearsin development Data Profiling & Discovery Data Integration Data Quality Management

5 Data Governance Overview Identify what we need to govern, where it is, who owns it and who is custodian Find, quantify, prioritise and fix issues Initially and over time Report on data quality management Summary and detail Answer ad hoc questions Prove what has been done

6 Challenges You can t do it in Excel! Need a repeatable, auditable process Too much data, too much complexity No common vocabulary Data from multiple li l systems and files need to be investigated and compared Requires technical & business knowledge Validation rules need to provide useful info. Need to prove everything

7 Data Governance plan (1/3) Build a cross systemsystem view of all your data Find all the relevant data, wherever it is Establish a common vocabulary e.g. net premium, and associate theactualdata Find, investigate & quantify potential issues Validate relationships between sources

8 Data Governance plan (2/3) Specify and validate intelligent quality rules Establish relative weights for rules & data Collaborate to establish a financial weight for data e.g. based on premium amount? insured amount? Specify and validate auditable remediation Decide if and where to fix. Document decisions Is it possible/practical l to define df a rule?? If manual, integrate the remediation values themselves into an auditable process

9 Data Governance plan (3/3) Provide useful data quality reporting Quantitative & financial data quality KPIs Provide summary and actionable details Establish quality objectives. Is 99%tolerable? Provide a full audit trail and answer ad hoc questions from auditors & regulators Created as part of the process, not an add on Ad hoc queries use the cross system database

10 Choosing a solution Home grown solutions Time to build. Require technical expertise Software packages Different costs, functionality & required skills Canopius have selected X88 Pandora as a key component of their data management process, particularly in relation to Solvency II Get help from specialists Solvency II & Data Governance are not new

11 Solvency II Data Governance 24 February 2011 Version 1.0

12 Agenda Introductions Insights Real examples Logica Business Consulting <2011>. All rights reserved No. 12

13 Introductions Sanjay Kaul Risk and Regulation Lead for Logica UK. Our people have supported the delivery of Solvency II with over 30 Insurers including over 10 Lloyd s Insurers. We have and continue to deliver data governance, data directories, data dictionaries, data repositories and data management processes, methods and tools for Insurers to meet Solvency II requirements. Working with leading Insurers, we have developed an accelerated approach to delivering information, data and systems for Solvency II. Our partner, X88 brings toolsets to help us accelerate and improve data delivery for Solvency II. Logica Business Consulting <2011>. All rights reserved No. 13

14 Insights Align data policy and governance with the business operating model. Early attempts to enforce policy and governance on stakeholders has often failed. Use centralised standards with local flexibility. Comparing like for like, eg Standard and Poor, Moody s and Fitch all have different sets of ratings. Governance and data quality management over these needs to follow consistent standards and metrics. Data governance and quality across the data supply ppy chain. A different use of premium data across underwriting, pricing, claims, provisions, operational planning and disclosure can result in different data quality criteria. Insurers are often struggling to quantify their data governance and quality criteria. Logica Business Consulting <2011>. All rights reserved No. 14

15 Organisational Blueprint Leadership Policies Principles Targets Funding Conflict escalation Management Policy Implementation and compliance Business Cases Benefits Realisation Conflict resolution Corporate Stakeholders Steering Committee Finance Risk Operations Data Governance Group Investment data Actuarial Data Customer Data Champion Champion Champion Delivery Advise Best Practice Assess Value/Cost Report Value/Cost Implement solutions Data quality and MDM Bonds Data Steward Products Data Steward Value Chain Contracts Data Steward Cross Business, Cross System Data Stewardship Logica Business Consulting <2011>. All rights reserved No. 15

16 Data Quality Results Dashboard Consolidated Scores Rule details Graphical indicators Rule scope & parameters Time-based Analysis Automatically generated Tabular and graphical Progress indicators Logica Business Consulting <2011>. All rights reserved No. 16

17 Thank you Logica Business Consulting 7 th Floor, Kings Place, York Way, N1 9AG, London, UK Contact: Sanjay Kaul T: +44 (0) E: Logica Business Consulting is the consulting division of the Logica group, a leading IT and business services company, employing 40,000 people. It provides business consulting, system integration, and IT and business process outsourcing services. Logica Business Consulting has a network of 3,500 consultants located throughout Europe. Our consultants help drive the success of clients transformation projects. They stand apart through their European culture, ability to work closely with clients, and unique blend of sector-based, functional and technological expertise. More information is available at

18 Questions? Contacts James Cole Cole Communications Derek Munro X88 Software Sanjay Kaul Logica

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