Carer s Experiences of Respite Care in Leeds

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Carer s Experiences of Respite Care in Leeds"

Transcription

1 Carer s Experiences of Respite Care in Leeds A snapshot of the experiences of carers accessing and receiving respite care in Leeds Healthwatch Leeds Ground Floor, Unit 8, Gemini Park, Sheepscar Way, Leeds, West Yorkshire Tel About Us Healthwatch Leeds is here to help local people get the best out of their local health and care services and to bring that voice to those who plan and deliver services in Leeds.

2 Compliments - Quality (continued) Respite care is very good. The sitters are good Quite satisfied as it is It s been excellent The care my husband has is very good. He has been looked after very well and this has helped me more than I can say. They have been very accommodating. Concerns - General It was only after the person I cared for died that I realised respite was available. It would have helped us a lot Recently my respite was stopped because my husband objected to it What about me? As care homes are expensive we are having to contribute a lot more towards respite care We have always had to go privately. No one has told me or my husband anything else. We never got our request for respite care. I would like more dates. More hours would be welcoming. Don t know about it and no one wants to help. I feel you have to battle on. It s lonely Went to a place in York but the fees have now been increased, so this leaves me having to look elsewhere. Demand is high and not enough places available. My husband refuses respite care and wants to come everywhere with me. I am desperate for a break. To cut the cost for respite would be lovely. Need more of this kind of care for the carer and the cared for. More money for support caring at home. Don t know how to get it. Don t even know what it is. Provision in Leeds for adult respite care needs to be considerably increased. The lack of provision is causing families to go into crisis which is not cost effective to services. Healthwatch Leeds 2015 The text of this document (this excludes, where present, the Royal Arms and all departmental and agency logos) may be reproduced free of charge in any format or medium providing that it is reproduced accurately and not in a misleading context. The material must be acknowledged as Healthwatch Leeds copyright and the document title specified. Where third party material has been identified, permission from the respective copyright holder must be sought. Any enquiries regarding this publication should be sent to us at You can download this publication from Compliments - General It s been a really helpful service Receiving the one off payment from adult social care enables me to have respite I really appreciated the respite care. It enabled me to recharge my batteries and continue to care for my husband at home Respite care means I can go on holiday just to get away now and then would make me a happier person. I m grateful for any help We have had respite care for some years. We both feel better for it. I feel we are very fortunate in the amount of respite we are allowed. 15

3 Contents Appendix 3 Concerns & Compliments Concerns - Access/Flexibility Homes were not in a position to give much notice of vacancies making it difficult to book a holiday. I cannot make arrangements to take holidays with family and friends as I cannot book respite in advance. This isolates me. The dates are given at the beginning of the year, but it would be nice to have some say in the dates. Have to book the dates too far ahead Would like some flexibility with start days. Only Friday to Friday available Occasional weekend care would be helpful Respite care takes the form of a sitter twice a week for 3 hours, not at a time of my choosing. The problem is not being able to book the respite well beforehand, which makes it difficult when you want to book things for yourself You have to wait so long for everything. Been waiting 6 months. There are not enough places and demand is high. We are given 30 days per year but cared for person will only go on weekends so we only get 18 days (6 weekends) and not allowed to have extra weekends. Would like more help to choose the right place. There is an expectation that I will know all the places in Leeds that provide respite. I understand that it will be unlikely that I will be able to book for selected dates. This will make it impossible for me to go on a family holiday. Recently been told that we are no longer eligible for respite care as live just outside the catchment area. Nobody helped me to access any alternatives. Doesn t matter how much notice you get, you can t get a bed since the closure of the council homes. Less than 2 weeks notice given which is ridiculous. How can carers plan a break away. The care needed not available in local authority run care home and difficult to access in the private care homes. Difficult to access the care needed due to lack of regular availability. I had a very long fight to get him into respite care. I was getting very little notice before he went to respite. I requested help over a year ago, still waiting, going through different channels. 4-5 Summary 6 Full report/background 7 What we did/who we spoke to 7-9 What we found 9 Other issues raised 10 Our key messages 11 Next steps/acknowledgements Appendices Concerns - Quality I would really like a lot more consistency as the person I care for does not like change and the people who care for him are different each time. The sitters are not formally trained in the care of my son s condition. Not enough days and not enough activities or variation. Compliments - Quality Very happy with the service that we receive I am very pleased with the care that is given. 14 3

4 4 Summary Appendix 2 Carers Respite Survey Why we did it? In the spring of 2014 Healthwatch Leeds, working with Carers Leeds and Leeds Mencap, targeted carers to find out their views and experiences about health and social care in Leeds. After speaking to a range of carers and groups, it emerged that arranging and receiving respite care had presented issues and challenges for some carers. Based on this feedback we planned a survey, the results of which are reported here. What we did? We worked with Carers Leeds to develop a short survey asking carers about their experiences of accessing respite care. To help identify any trends, we asked carers to specify the illness or disability of the person they cared for and whether they had been able to access care when they had requested it. The survey was widely distributed through Carers Leeds and Leeds Mencap and a range of organisations in the city. It was also made available on the Healthwatch Leeds website and promoted through social media. 4 13

5 5 Appendix Provision in Leeds for adult respite care needs to be considerably increased. The lack of provision is causing families to go into crisis which is not cost effective to services Appendix 1 Organisations that distributed the Carers Survey Carers Leeds Mencap Leeds Care & Repair People in Action Age UK Leeds Hamara Action for Gipton Aireborough Voluntary Services to the Elderly with Disabilities Bramley Elderly Action Burmantofts Senior Action Caring Together in Woodhouse Halton Moor and Osmondthorpe Project for Elders Horsforth Live at Home Leeds Black Elders Association Middleton Elderly Aid Moor Allerton Care MAECare Neighbourhood Action (New Farnley) Neighbourhood Elders Team (NET, Garforth) North Seacroft good neighbours Older Wiser Local Seniors (OWLS) Older People s Action in the Locality (OPAL) Otley action for older people Pudsey live at home Richmond Hill elderly action STEP Headingley (Supporting the elderly people) Crossgates & District Good Neighbours Farsley Live at Home Hawksworth Older People s Support Leeds Irish Health & Homes South Seacroft friends Key findings A significant majority of carers are happy with the quality of respite care and think that it meets their needs. About a third of carers who responded describe problems with accessing and arranging respite care. Most carers reporting issues with access to and arranging respite, cared for someone with dementia. Those caring for someone with a physical disability appeared to have the most positive experience of accessing respite care. 12 5

6 Full Report Less than two weeks notice given, which is ridiculous. How can carers plan a break away? Background appropriateness of respite care. Next Steps Acknowledgements According to the 2011 census, there are just over 71,500 people in Leeds providing unpaid care (9.5% of the resident population). The number of unpaid carers in the city has increased by 1,152 from 70,446 in 2001 to 71,598 in It is estimated that these carers provide over 1.5 million hours of unpaid care per week across the city. In April 2014 Healthwatch Leeds undertook a piece of work in partnership with Carers Leeds and Leeds Mencap, to find out about carers experiences of health and social care services in Leeds. One of the key issues highlighted by many of the carers that we spoke to was access to and The key messages that came out of the work with the carers groups was: Respite care is difficult to get for some carers. When provided, the respite care is not always flexible to meet the needs of the carers. Respite care is not always available when the carer needs it and on many occasions is offered at short notice, so does not allow families to plan ahead. Following this work and discussions with Carers Leeds, Healthwatch Leeds took a decision to pursue this issue further and gather more detailed information. This report will be shared with the commissioners and providers of respite care services in Leeds to raise awareness of the issues identified by the respondents. The report will also be published on the Healthwatch Leeds website and information offered back to carers through the groups that worked with us on this project. We will also share the findings of the report with the organisations that worked with us and helped to distribute the surveys through their networks, newsletters and bulletins. We would like to thank Carers Leeds and Mencap Leeds for all their help, support and guidance with this project. We would like to thank the carers groups who allowed us to speak to them and openly shared their personal experiences. We would also like to thank all the organisations that distributed the survey and the carers that took the time to complete and return the surveys to us. Finally a big thank you to our two volunteers Lesley Thornton who helped get the survey out to so many organisations and Rachel Crossley who analysed the findings and helped to draft the report. 6 11

7 Difficult to access the care needed due to lack of regular availability Our Key Messages In conclusion the results of this snapshot survey clearly support and echo the views and concerns of the carers that we spoke to at the carers support groups with regards to respite care in Leeds. The key messages that have been given by the carers accessing or using respite care are: There is a high level of satisfaction with the quality of respite care when it is received There can be a lack of flexibility about when and how respite is provided. Some services seem to plan an annual schedule while others are more based on availability. Both approaches can be a challenge for the carer to manage There appears to be a lack of information and awareness amongst some carers about respite care The financial cost of care was raised as a concern by some carers What we did We worked closely with Carers Leeds to develop a survey asking carers about their experiences of accessing respite care, and whether it met the needs of them and the person that they care for. The survey was distributed to a wide range of carers through the Healthwatch Leeds website and 31 organisations that work with or have contact with carers (see appendix 1 for full list of organisations). Who we spoke to A cross section of 79 carers responded to the questionnaire, covering different age groups and caring for people with a range of illnesses and disabilities, with some having multiple disabilities and care needs. The sample who responded to the questionnaire provided a snapshot of carers experiences of respite care in Leeds. What we found Almost a third of the carers we spoke to had problems accessing respite care. 27% of all the carers who responded had been unable to get respite care at the time they had requested it. This issue was most significant among those who care for someone with dementia or learning disabilities, where a third of carers reported not being able to access respite care. (45 of the respondents were caring for someone with 10 7

8 I really appreciate the respite care. It enabled me to recharge my batteries and continue to care for my husband at home dementia or learning disabilities). For those caring for someone with a mental health condition (9), 22% had been unable to access respite care. Among those who care for someone with a physical disability (40), only 5% reported issues with access to care. Many respondents said that they thought high demand and a lack of places for respite care caused issues for people requesting it. Some mentioned the closing of council-run care homes as a factor, and thought that there weren t enough provisions made in private care homes for respite care. A third of the carers we spoke to mentioned problems with flexibility for the timings of respite care. 31% of all respondents said that they were not given enough notice of when their respite care would be, and almost as many (27%) mentioned problems with the timing and flexibility of respite care. Carers who care for people with dementia and learning disabilities reported most access issues while carers for people with physical disabilities seemed to have the best access to respite care. The most common issues reported were about being able to book a respite place in advance, particularly when it came to private care homes. This led to a perceived lack of flexibility to choose the dates of respite care. Many carers mentioned that they were given the same dates for respite every year, and were unable to change these. This affected their ability to plan other life activities including hospital admissions for the carer. Some carers described not being given enough notice of when their respite care would happen. Many people believed that respite care seemed to be allocated as and when spaces became available in care homes. This led to carers getting short notice of available respite so were unable to arrange holidays, etc. for themselves. Overall, carers are happy with the quality of respite care. Two thirds (76%) of carers reported that the respite care they receive meets their needs. Despite reported problems with accessing and arranging respite care when caring with someone with dementia, positive comments were made about the care once arranged. Many carers took the time to mention how important respite care was for them, speaking of how much of a help it had been, and that they were very grateful for it. Other issues raised It is worth noting that some carers mentioned financial concerns to do with affording respite care. Others felt that they had not had sufficient information about how to access respite care or had not been offered it (e.g. by the social worker) but had to learn about it and pursue it themselves. 8 9

State of Caring carersuk.org/stateofcaring

State of Caring carersuk.org/stateofcaring State of Caring 2014 carersuk.org/stateofcaring State of Caring 2014 Carers UK carries out an annual survey to collect evidence on a whole range of issues affecting carers lives. This year nearly 5,000

More information

Acas Telephone Helpline: Findings from the 2004 Customer Survey 04/04

Acas Telephone Helpline: Findings from the 2004 Customer Survey 04/04 Acas Telephone Helpline: Findings from the 2004 Customer Survey 04/04 Prepared by: Acas Research and Evaluation Section and BMRB Social Research Part of BMRB International Limited Contents Acknowledgements

More information

Factsheet 2: How organisations representing public interests can get involved becoming a stakeholder

Factsheet 2: How organisations representing public interests can get involved becoming a stakeholder Contributing to public health guidance a guide for the public Factsheet 2: How organisations representing public interests can get involved becoming a stakeholder This factsheet is one of a series that

More information

University Hospital of North Tees Arrangements for Discharge from Hospital

University Hospital of North Tees Arrangements for Discharge from Hospital University Hospital of North Tees Arrangements for Discharge from Hospital Toni McHale and Joanne Shaw-Dunn October 2014 Contents 1. Executive Summary 2. Aim of report 3. Methodology 4. Findings 5. Recommendations

More information

Corporate Fundraising Pack

Corporate Fundraising Pack Corporate Fundraising Pack Thank you! By opening this Corporate Fundraising Pack for The Gingerbread Centre you have taken the first step to creating a future for vulnerable families in Staffordshire.

More information

Guide to Project Planning

Guide to Project Planning Voluntary Sector Support Guide to Project Planning PROMOTING EXCELLENCE IN VOLUNTARY AND COMMUNITY SERVICES www.communityimpactbucks.org.uk Community Impact Bucks is a registered charity no:1070267 company

More information

Investors in People First Assessment Report

Investors in People First Assessment Report Investors in People First Assessment Report K.H.Construction Cambridge Assessor: Lesley E Ling On-site Date/s: 3 rd September 2008. Recognition Date: Contents 1. Introduction Page 2 2. Assessment and Client

More information

Social Care Jargon Buster. 52 of the most commonly used social care words and phrases and what they mean

Social Care Jargon Buster. 52 of the most commonly used social care words and phrases and what they mean Social Care Jargon Buster 52 of the most commonly used social care words and phrases and what they mean 1) Abuse Harm that is caused by anyone who has power over another person, which may include family

More information

TAXREP 01/16 (ICAEW REP 02/16)

TAXREP 01/16 (ICAEW REP 02/16) TAXREP 01/16 (ICAEW REP 02/16) January 2016 ICAEW research survey: HMRC Customer Service Standards 2015 Results of the ICAEW 2015 research survey among ICAEW smaller agents about HMRC service standards.

More information

The Human Support Group Limited

The Human Support Group Limited The Human Support Group Limited Homecare Support (Leeds) Inspection report McCarthy's Business Centre Education Road Leeds West Yorkshire LS7 2AH Tel: 0113 222 4760 Website: leeds@homecaresupport.co.uk

More information

Raising Concerns or Complaints about NHS services

Raising Concerns or Complaints about NHS services Raising Concerns or Complaints about NHS services Contents Page 4 Introduction How to use this pack How can NHS Complaints Advocacy Help? Page 5 Raising concerns and complaints First Steps Step 1 - What

More information

Submission to the Department of Health. on the future of Disability Policy in Ireland

Submission to the Department of Health. on the future of Disability Policy in Ireland Submission to the Department of Health on the future of Disability Policy in Ireland Submission made on behalf of The Carers Association and Care Alliance Ireland Submission made by the Carers Association

More information

Breastfeeding Friendly Venues

Breastfeeding Friendly Venues Breastfeeding Friendly Venues The Breastfeeding Friendly campaign is about supporting breastfeeding mothers. We can all play a part in giving the babies of Leeds the best possible start. This page features

More information

Our automatic thoughts echo our core beliefs. The more negative our core beliefs are, the more negative our automatic thoughts will be.

Our automatic thoughts echo our core beliefs. The more negative our core beliefs are, the more negative our automatic thoughts will be. cchapter EIGHTb Core beliefs Think Good - Feel Good Paul Stallard Copyright 2002 John Wiley & Sons Ltd ISBN: 0470842903 (Paperback) CORE BELIEFS Core beliefs are the fixed statements ideas that we have

More information

Sue Ryder s example of good practice in end of life care in domestic settings: joint and integrated working between health and social care.

Sue Ryder s example of good practice in end of life care in domestic settings: joint and integrated working between health and social care. Sue Ryder s example of good practice in end of life care in domestic settings: joint and integrated working between health and social care. About Sue Ryder Sue Ryder is a charitable provider of health

More information

Getting social care support under the new law in England

Getting social care support under the new law in England Factsheet What does the Care Act mean for me? Getting social care support under the new law in England This factsheet concentrates on parts of the Care Act which will most affect people who use social

More information

Social Return on Investment

Social Return on Investment Social Return on Investment Valuing what you do Guidance on understanding and completing the Social Return on Investment toolkit for your organisation 60838 SROI v2.indd 1 07/03/2013 16:50 60838 SROI v2.indd

More information

Raising Concerns or Complaints about NHS services

Raising Concerns or Complaints about NHS services Raising Concerns or Complaints about NHS services Raising concerns and complaints A step by step guide Raising concerns and complaints Questions to ask yourself: 1. What am I concerned or dissatisfied

More information

Customer satisfaction survey

Customer satisfaction survey Customer satisfaction survey 2012 July 2014 Written by ekosgen Published by Skills for Care Published by Skills for Care, West Gate, 6 Grace Street, Leeds LS1 2RP www.skillsforcare.org.uk Skills for Care

More information

Fostering Children in Northamptonshire

Fostering Children in Northamptonshire Fostering Children in Northamptonshire Contents What is fostering? 2 What kind of people are we looking for? 4 Fostering - the options 6 What support do we offer? 7 What happens next? 8 What is fostering?

More information

Understanding Short Breaks Topline Findings

Understanding Short Breaks Topline Findings Understanding Short Breaks Topline Findings Insert Doc 1. Consumers experience of the downturn and recovery Some optimism beginning to emerge for some, with a sense that they can make plans for the year

More information

Mental Health Directorate. CRHT Carer Satisfaction Survey MH.456.12.13. July 2012

Mental Health Directorate. CRHT Carer Satisfaction Survey MH.456.12.13. July 2012 Mental Health Directorate CRHT Carer Satisfaction Survey MH.456.12.13 July 2012 Project Lead Steve Gardner/Paul Bowers Report compiled by: Clinical Audit Team Date: 30 July 2012 Trust Headquarters, Corporation

More information

Northamptonshire County Council - Customer Service Centre, Customer Satisfaction Survey January 2013 to January 2015

Northamptonshire County Council - Customer Service Centre, Customer Satisfaction Survey January 2013 to January 2015 Northamptonshire County Council - Customer Service Centre, Customer Satisfaction Survey January 2013 to January 2015 Satisfaction by Service Overall I was satisfied with the service I received from the

More information

Fostering young lives. Providing foster care to children and young people.

Fostering young lives. Providing foster care to children and young people. Fostering young lives Providing foster care to children and young people. What is foster care? Foster care is the care of a child or young person who is not able to live with their own family. The reasons

More information

Main Point: God gives each of us gifts and abilities. We should use them to glorify Him.

Main Point: God gives each of us gifts and abilities. We should use them to glorify Him. The Ten Talents Matthew 18:21-35 PPT Title The Ten Talents Main Point: God gives each of us gifts and abilities. We should use them to glorify Him. Key Verse: God s gifts of grace come in many forms. Each

More information

YouthWatch. our voice counts. School Nurse Report. Young People s views on a new High School Drop-in Service in Leeds

YouthWatch. our voice counts. School Nurse Report. Young People s views on a new High School Drop-in Service in Leeds YouthWatch our voice counts our voice counts School Nurse Report Young People s views on a new High School Drop-in Service in Leeds YouthWatch is the young person s group of Healthwatch Leeds 2014 The

More information

Worried about someone s mental health?

Worried about someone s mental health? Worried about someone s mental health? This factsheet can help you if you are worried about the mental health of a friend, relative or loved one. It explains what you can do and where to go to get help

More information

Proposed merger Albert Road & Phoenix Day Centres Consultation report June 2013

Proposed merger Albert Road & Phoenix Day Centres Consultation report June 2013 Appendix 1 Proposed merger Albert Road & Phoenix Day Centres Consultation report June 2013 Executive Summary A three month public consultation on a proposal to merge the Albert Road Centre and the Phoenix

More information

Enter & View Report. Care Homes - Richmond House Care Home

Enter & View Report. Care Homes - Richmond House Care Home Enter & View Report Care Homes - Richmond House Care Home Service address: Richmond House, Richmond Road, Farsley, Leeds, LS28 5ST Service Provider: Leeds City Council Date and time: Monday 13th October

More information

Job Interview Questions About You

Job Interview Questions About You Job Interview Questions About You Q. What is your greatest weakness? A. When you're asked what your greatest weakness is, try to turn a negative into a positive. For example, wanting to get things done

More information

The fostering information pack

The fostering information pack The fostering information pack Welcome to Dudley Council s fostering service Dudley Council s fostering service, meeting children s needs through high quality care. Our fostering service plays an essential

More information

The Mental Capacity Act

The Mental Capacity Act The Mental Capacity Act The Mental Capacity Act Helping and supporting people who are unable to make some decisions for themselves Easyread This booklet gives information on a law called the Mental Capacity

More information

National Disability Insurance Scheme Carer Capacity Building Project

National Disability Insurance Scheme Carer Capacity Building Project Carers Australia National Disability Insurance Scheme Carer Capacity Building Project Survey Findings November 2015 1 For information contact: Ara Cresswell CEO of Carers Australia T:02 6122 9900 F:02

More information

A Charter for Older People in Plymouth: Making a commitment to older people when they need care or support

A Charter for Older People in Plymouth: Making a commitment to older people when they need care or support Case Study 81 A Charter for Older People in Plymouth: Making a commitment to older people when they need care or support This case study looks at the work undertaken by Plymouth City Council s Adult Social

More information

Assessment and services from your local council in England

Assessment and services from your local council in England Guide Guide 12 Assessment and services from your local council in England This guide explains about how to ask for a needs assessment and what support services you may receive from your local council if

More information

Report on. Tudor House Surgery & Rectory Road Surgery now known as

Report on. Tudor House Surgery & Rectory Road Surgery now known as Report on Tudor House Surgery & Rectory Road Surgery now known as July 2014 1 Introduction Healthwatch Wokingham Borough is one of 152 local Healthwatch organisations that were established throughout England

More information

Guide to Personal Budgets in Adult Social Care

Guide to Personal Budgets in Adult Social Care Guide to Personal Budgets in Adult Social Care The care you deserve in the home you love Guide to Personal Budgets 1 If you want to know how a personal budget can help you get the care you need, then this

More information

1. What types of organisation do you fund? 2. Do you give grants for individual children and young people?

1. What types of organisation do you fund? 2. Do you give grants for individual children and young people? Frequently Asked Questions (FAQs) Who can apply for a grant? 1. What types of organisation do you fund? 2. Do you give grants for individual children and young people? 3. Some of the young people our organisation

More information

Improving Our Services for Older People in Cardiff and the Vale of Glamorgan. The Development of Clinical Gerontology Services

Improving Our Services for Older People in Cardiff and the Vale of Glamorgan. The Development of Clinical Gerontology Services Improving Our Services for Older People in Cardiff and the Vale of Glamorgan The Development of Clinical Gerontology Services What s this document about? Cardiff and Vale University Health Board (UHB)

More information

Assessments and the Care Act

Assessments and the Care Act factsheet Assessments and the Care Act Getting help in England from April 2015 carersuk.org factsheet This factsheet contains information about the new system of care and support that came into place in

More information

Section 1: Overall satisfaction with your social care and support. 1. Overall, how satisfied are you with the care and support services you receive?

Section 1: Overall satisfaction with your social care and support. 1. Overall, how satisfied are you with the care and support services you receive? Section 1: Overall satisfaction with your social care and support 1. Overall, how satisfied are you with the care and support services you receive? By care and support services we mean any care provided

More information

NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice

NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice This report is about the work of the NHS Western Isles collaborative. A collaborative are people and groups that work together.

More information

The Doctor-Patient Relationship

The Doctor-Patient Relationship The Doctor-Patient Relationship It s important to feel at ease with your doctor. How well you are able to talk with your doctor is a key part of getting the care that s best for you. It s also important

More information

CASH ISA SAVINGS CONDITIONS. For use from 2nd September 2016.

CASH ISA SAVINGS CONDITIONS. For use from 2nd September 2016. CASH ISA SAVINGS CONDITIONS. For use from 2nd September 2016. WELCOME TO HALIFAX This booklet explains how your Halifax savings account works, and includes its main conditions. This booklet contains: information

More information

Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ)

Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Standard report and analysis for GPAQ Consultation Version 3 Contents: How the survey was carried

More information

Change a life... Foster

Change a life... Foster www.haringey.gov.uk/foster Change a life... Foster www.haringey.gov.uk/foster www.haringey.gov.uk 1 CHANGE A LIFE...FOSTER What is fostering? A foster carer provides a home for children or young people

More information

Helping disabled people do the best they can and take part in their local area. Next steps

Helping disabled people do the best they can and take part in their local area. Next steps Helping disabled people do the best they can and take part in their local area Next steps September 2012 Important Green writing In this easy-read booklet we sometimes explain what words mean. The first

More information

What is disability living allowance?

What is disability living allowance? What is disability living allowance? Disability living allowance (DLA) is a non-means-tested cash benefit for people with a disability or long-term health problem. It is administered by the Department

More information

The Role of the Community Occupational Therapist

The Role of the Community Occupational Therapist Ceredigion County Council Social Services Department The Role of the Community Occupational Therapist taking care to make a difference 1 Large Print or other format/medium are available on request please

More information

THE FORGIVING FATHER

THE FORGIVING FATHER BOOK 1, PART 3, LESSON 4 THE FORGIVING FATHER THE BIBLE: Luke 15:11-32 THEME: We can discover what Jesus wants us to do and be by hearing the parables Jesus told. PREPARING FOR THE LESSON MAIN IDEA: Jesus

More information

School Governor. Help to provide children and young people with the best chance to achieve their full potential

School Governor. Help to provide children and young people with the best chance to achieve their full potential Become a School Governor Help to provide children and young people with the best chance to achieve their full potential Wakefield Schools need enthusiastic, committed volunteers to become governors and

More information

Health care for disabled children and young people

Health care for disabled children and young people Special review Health care for disabled children and young people A review of how the health care needs of disabled children and young people are met by the commissioners and providers of health care in

More information

Sample from Classroom Stories for SEAL KS1 and KS2 Theme 6 Relationships: Curriculum development resources Year 3

Sample from Classroom Stories for SEAL KS1 and KS2  Theme 6 Relationships: Curriculum development resources Year 3 Theme 6 Relationships: Curriculum development resources Year 3 Max s Bad Week Embarrassment (guilt) Happiness (proud) Story It was Saturday morning and Max was still in bed. He knew that Mum would soon

More information

Details about this location

Details about this location Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Prince George Duke of Kent Court Shepherds Green, Chislehurst,

More information

Domiciliary Service Care and support at home for elderly and disabled people

Domiciliary Service Care and support at home for elderly and disabled people Department for Communities Domiciliary Service Care and support at home for elderly and disabled people Fact Sheet 10 (August 2015) If you are an older person or you have a disability, you may need some

More information

getting there Models for Self- Directed Support broker support Getting There Discussion paper

getting there Models for Self- Directed Support broker support Getting There Discussion paper Models for Self- Directed Support broker support Getting There Discussion paper getting there Outside the Box November 2012 Introduction Introduction what this section covers: About Getting There Summary

More information

Domiciliary (Home) Care Lay Monitoring Project Report

Domiciliary (Home) Care Lay Monitoring Project Report Domiciliary (Home) Care Lay Monitoring Project Report Phase 2: November 2014 March 2015 Published August 2015 Contents 2 Summary 3 About Healthwatch Northamptonshire 4 Introduction and Background 6 Survey

More information

How health and care services should support people whose behaviour is very difficult.

How health and care services should support people whose behaviour is very difficult. How health and care services should support people whose behaviour is very difficult. This is an EasyRead version of: Positive and Proactive Care: reducing the need for restrictive interventions. What

More information

How Your Budget is Decided. V7 (Spring 2015)

How Your Budget is Decided. V7 (Spring 2015) How Your Budget is Decided V7 (Spring 2015) CONTENTS YOUR PERSONAL BUDGET... 1 HOW WAS MY BUDGET ESTIMATED?... 1 HOW DOES THE FORMULA WORK?... 2 WHAT IF I THINK THE BUDGET IS TOO LITTLE OR TOO MUCH?...

More information

Carer Awareness Training Self-paced learning

Carer Awareness Training Self-paced learning National Carer Support Services Carer Awareness Training Self-paced learning 3 - Answer Book for Department of Veterans Affairs (DVA) contracted providers Time required - 3 hour session Developed by Carers

More information

Services for Children and Young People with Special Educational Needs and Disabilities. Lancashire s Local Offer. Lancashire s Health Services

Services for Children and Young People with Special Educational Needs and Disabilities. Lancashire s Local Offer. Lancashire s Health Services Services for Children and Young People with Special Educational Needs and Disabilities Lancashire s Local Offer Lancashire s Health Services 1. Name of the service and what the service provides Lancashire

More information

Why Volunteering Matters. The case for change

Why Volunteering Matters. The case for change Why Volunteering Matters The case for change June 2016 Why do we need a Case for Change? The rates of volunteering across the whole Scottish population have now been static for many years. All the evidence

More information

Scotland s veterans & forces communities: meeting their wellbeing and welfare needs

Scotland s veterans & forces communities: meeting their wellbeing and welfare needs Scotland s veterans & forces communities: meeting their wellbeing and welfare needs A response from Citizens Advice Scotland Based on the evidence of Citizens Advice Bureaux clients across Scotland by

More information

Evaluation Support Guide 3.3 Report Writing

Evaluation Support Guide 3.3 Report Writing Evaluation Support Guide 3.3 Report Writing Evaluation can help you to work out what difference you are making through your services or activities. Evaluation Support Guide 1.1 helps you to clarify your

More information

The Scottish Social Housing Charter

The Scottish Social Housing Charter The Scottish Social Housing Charter The Scottish Social Housing Charter The Scottish Government, Edinburgh, 2012 Crown copyright 2012 You may re-use this information (excluding logos and images) free of

More information

Heads of Service made direct contact with those organisations affected by any of the budget proposals prior to them being made publically available.

Heads of Service made direct contact with those organisations affected by any of the budget proposals prior to them being made publically available. Why we consulted? Over the last four years we have had to make savings of 23m because we ve received less money from central government. We have done this by becoming more efficient at what we do, by reducing

More information

Sheffield City Council Draft Commissioning Strategy for services for people with a learning disability and their families September 2014

Sheffield City Council Draft Commissioning Strategy for services for people with a learning disability and their families September 2014 Sheffield City Council Draft Commissioning Strategy for services for people with a learning disability and their families September 2014 1 Sheffield City Council: Draft Commissioning Strategy for services

More information

Accident & Incident Investigation. An overview of investigating accident & incidents for line managers & supervisors

Accident & Incident Investigation. An overview of investigating accident & incidents for line managers & supervisors Accident & Incident Investigation An overview of investigating accident & incidents for line managers & supervisors Carrying out your own health and safety investigations will provide you with a deeper

More information

Saint Catherine s Hospice Quality Accounts 2012/13

Saint Catherine s Hospice Quality Accounts 2012/13 Saint Catherine s Hospice Quality Accounts 2012/13 Your Community, Your Hospice, Our Care Part 1- Statement from the Chief Executive On behalf of our Board of Trustees and the Senior Management Team, I

More information

Inspectorate of Mental Health Services. National Overview Meeting. Service Users, Carers, Family Representatives, Consumer Panels and Advocacy Groups

Inspectorate of Mental Health Services. National Overview Meeting. Service Users, Carers, Family Representatives, Consumer Panels and Advocacy Groups Inspectorate of Mental Health Services National Overview Meeting Service Users, Carers, Family Representatives, Consumer Panels and Advocacy Groups INTRODUCTION 3 December 2013 The Inspectorate of Mental

More information

Consultation findings

Consultation findings Appendix 2 Consultation findings 1. Introduction 1.1 This report sets out findings from Barking and Dagenham Council s consultation with key stakeholders to get their views to inform the retender of translating

More information

ADMISSION DATES TO SPEEN C OF E SCHOOL

ADMISSION DATES TO SPEEN C OF E SCHOOL 1 SPEEN CHURCH OF ENGLAND VOLUNTARY AIDED SCHOOL ADMISSIONS 2015 The school is primarily a village school, having a catchment area comprising Speen, North Dean and Great Hampden. Speen Church of England

More information

Volunteering Matters

Volunteering Matters Why Volunteering Matters The Case for Change @scotvolforum #WhyVolunteeringMatters Why do we need a Case for Change? The rates of volunteering across the whole Scottish population have now been static

More information

LESSON TITLE: Jesus Visits Mary and Martha THEME: Jesus wants us to spend time with \ Him. SCRIPTURE: Luke 10:38-42

LESSON TITLE: Jesus Visits Mary and Martha THEME: Jesus wants us to spend time with \ Him. SCRIPTURE: Luke 10:38-42 Devotion NT249 CHILDREN S DEVOTIONS FOR THE WEEK OF: LESSON TITLE: Jesus Visits Mary and Martha THEME: Jesus wants us to spend time with \ Him. SCRIPTURE: Luke 10:38-42 Dear Parents Welcome to Bible Time

More information

Thinking about using a hidden camera or other equipment to monitor someone s care?

Thinking about using a hidden camera or other equipment to monitor someone s care? Thinking about using a hidden camera or other equipment to monitor someone s care? FEBRUARY 2015 We are the Care Quality Commission. Our job is to inspect health and social care services such as your local

More information

Statement of Purpose. Child Protection/Safeguarding Service

Statement of Purpose. Child Protection/Safeguarding Service Statement of Purpose Child Protection/Safeguarding Service 1. What we do Child Protection/Safeguarding is part of the South Eastern HSC Trust s Children s Services which provides services to ensure the

More information

The Polish Community and Access to Health and Wellbeing Services in Lewisham

The Polish Community and Access to Health and Wellbeing Services in Lewisham The Polish Community and Access to Health and Wellbeing Services in Lewisham April 2016 Healthwatch Bromley and Lewisham, Community House, South Street, Bromley, BR1 1RH, 0208 315 1916 1 P a g e Contents

More information

12. Choose You This Day

12. Choose You This Day RWS #106, Our Mighty God... 12. Choose You This Day Joshua 23-24 Joshua was a good example. He put God first in his life. When Joshua died at the age of 110, he was called the servant of the Lord (Joshua

More information

Assessing Social Work practice against the PCF. Principles for gathering and using feedback from people who use services and those who care for them

Assessing Social Work practice against the PCF. Principles for gathering and using feedback from people who use services and those who care for them Assessing Social Work practice against the PCF Principles for gathering and using feedback from people who use services and those who care for them A primary purpose of social work is for professionals

More information

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic

More information

Families with Children in Care

Families with Children in Care Families with Children in Care A guide to your rights if your child is in care Partnership with Families Project Family Advocacy Service support for families with children in care Handbook This guide for

More information

Direct Payments Newsletter

Direct Payments Newsletter MERTON COUNCIL PUTTING YOU FIRST Direct Payments Newsletter November 2008 www.merton.gov.uk 52413 Lorraine Taylor Financial Assessment/ Direct Payment Team Manager 020 8545 4150 Meet the team Amy Bannister

More information

NOTES to accompany Powerpoint presentation

NOTES to accompany Powerpoint presentation Meaningful Chocolate 2014 Resources for Advent Assembly Title 1: Which parts of Christmas do we celebrate? KS1-2 NOTES to accompany Powerpoint presentation Assembly 1: Which parts of Christmas do we celebrate?

More information

Deprivation of Liberty Safeguards (DOLS)

Deprivation of Liberty Safeguards (DOLS) Deprivation of Liberty Safeguards (DOLS) 1. Definitions Key terms used in the MCA DOLS legislation include:- Supervisory Body - this refers to PCTs and Local Authorities. Managing Authority this is the

More information

Resourcing the world COMMERCIAL CUSTOMER SATISFACTION SURVEY

Resourcing the world COMMERCIAL CUSTOMER SATISFACTION SURVEY Resourcing the world COMMERCIAL CUSTOMER SATISFACTION SURVEY 2015 Your feedback is important to us and helps improve the service we provide to our customers COMMERCIAL SERVICES We have recently completed

More information

Helping you find and get on in work

Helping you find and get on in work welcome guide CONTENTS Introduction What Universal Credit is, and what you ll need to do to claim it. This section tells you what you ll get if you re doing all you can to find work, and what will happen

More information

Explaining the difference your project makes A BIG guide to using an outcomes approach. Sara Burns and Joy MacKeith Triangle Consulting October 2006

Explaining the difference your project makes A BIG guide to using an outcomes approach. Sara Burns and Joy MacKeith Triangle Consulting October 2006 Explaining the difference your project makes A BIG guide to using an outcomes approach Sara Burns and Joy MacKeith Triangle Consulting October 2006 Explaining the difference your project makes Stock code

More information

community alarm service

community alarm service community alarm service service and people first community alarm service What is the community alarm service? The community alarm service assists people living in North Lanarkshire who need some extra

More information

Dementia - taking care of carers

Dementia - taking care of carers Dementia - taking care of carers Summary If the carer is tired or stressed, it can become harder to care for a person with dementia. It is important for carers to continue activities they enjoy. For some

More information

Your Voice Counts Report. Experiences of Ophthalmology Services at Aintree University Hospital NHS Foundation Trust

Your Voice Counts Report. Experiences of Ophthalmology Services at Aintree University Hospital NHS Foundation Trust Page1 Your Voice Counts Report. Experiences of Ophthalmology Services at Aintree University Hospital NHS Foundation Trust A report for South Sefton Clinical Commissioning Group. March 2014. Page2 Background.

More information

Citizen Leadership happens when citizens have power, influence and responsibility to make decisions

Citizen Leadership happens when citizens have power, influence and responsibility to make decisions Citizen Leadership happens when citizens have power, influence and responsibility to make decisions Principles and Standards of Citizen Leadership By the Changing Lives User and Carer Forum including What

More information

Social networking and Facebook information for foster carers

Social networking and Facebook information for foster carers Social networking and Facebook information for foster carers It is important that foster carers understand about social networking, including the opportunities and the dangers, and that they can discuss

More information

Caring for our future

Caring for our future Caring for our future Reforming care and support EasyRead version of the Government s White Paper on care and support What is in this paper? About this white paper Page 1 What is care and support? Page

More information

Assessments and the Care Act

Assessments and the Care Act factsheet Assessments and the Care Act Getting help in England from April 2015 carersuk.org factsheet This factsheet contains information about the new system of care and support that will come into place

More information

Personal Alert Victoria

Personal Alert Victoria Personal Alert Victoria Personal Alert Victoria (PAV) is a personal monitoring and emergency response service. It is funded by the Victorian Government and provided free of charge to eligible frail, isolated

More information

A guide to Power of Attorney in Scotland

A guide to Power of Attorney in Scotland Help with making decisions about your health, welfare and/or finances A guide to Power of Attorney in Scotland Age Scotland is the largest charity in Scotland dedicated to enabling everyone to make the

More information

CB7. Guide for separated parents: children and the family courts. Help with deciding what should happen with your children

CB7. Guide for separated parents: children and the family courts. Help with deciding what should happen with your children CB7 Guide for separated parents: children and the family courts Deciding what should happen to your children when you and your partner have split up can be difficult. You might not be able to agree who

More information

April How CQC regulates Community adult social care services: Provider handbook

April How CQC regulates Community adult social care services: Provider handbook How CQC regulates: Community adult social care services Provider handbook April 2016 How CQC regulates Community adult social care services: Provider handbook The Care Quality Commission is the independent

More information

Benefits for people on a low income

Benefits for people on a low income Benefits for people on a low income 1 Benefits for people on a low income If you re living on a low income, you may be able to get benefits to help with your living costs, your rent and your Council Tax.

More information

Health and Care Together

Health and Care Together BUSINESS NAME Health and Care Together Health and Care Together Wigan Borough Local Involvement Network Summer 2009 Wigan Borough Local Involvement Network (LINk) Newsletter 16 November 2011 Use your experience

More information