WattStation TM Connect

Transcription

1 GE Energy WattStation TM Connect User Guide for the Driver Second Edition DET-764A

2 Document History Edition Date Description DET-764 May, 2012 First edition DET-764A September, 2012 Second edition DET-764A

3 Table of Contents GE WattStation TM Connect for the Driver Technical Specifications Related Documentation Internet Links What is WattStation Connect? Before You Begin Additional Web Client Tasks How do I download the app? How do I locate a WattStation? How do I register on WattStation Connect? How do I log on to WattStation Connect? How do I retrieve my password? How do I link an existing PayPal account to the app? How do I remove a PayPal link from WattStation Connect? How do I charge my vehicle? How do I end my charging session? How do I use the WattStation Connect web client? Finding a station Managing your settings Setting up a PayPal account Activating the WattStation TM Connect Payment Card Generating Reports How do I contact Customer Support? Glossary DET-764A Table of Contents 1

4 2 WattStation Connect TM for Drivers DET-764A

5 1 GE WattStation TM Connect for the Driver The GE WattStation TM Connect is a mobile app that acts as the conduit between the WattStation and its users. Electric vehicle (EV) drivers use WattStation Connect to locate charging stations, look up prices and payment options, and pay for charging their vehicle from their smartphones. Technical Specifications WattStation Connect is available as a mobile application for the following smartphones in this release: iphone Android NOTE The WattStation Connect app is compatible only with WattStation pedestal charging stations. It cannot be used with wall mounted WattStation chargers. Related Documentation The following documents contain information relevant to WattStation Connect and may be referred to in this guide. GE WattStation TM Pedestal EVSE Charger Operation and Maintenance manual. Internet Links Visit the GE website at For more information about GE s EV Infrastructure Solutions, visit For information about WattStation commercial and residential charging options, visit To understand terms and concepts related to electric vehicles, visit To set up a PayPal account to authorize secure payments for your transactions, go to You can also set up or link a PayPal account through the WattStation Connect web client ( DET-764A WattStation Connect for Drivers 3

6 What is WattStation Connect? GE WattStation Connect is a mobile app that allows you to communicate with the WattStation pedestal units and the charging network. WattStations are charging stations that are independently owned and operated by organizations such as retail outlets, utilities, and parking service providers. Each organization sets its own price for using the WattStation. WattStation Connect is the mobile app you can use on your smartphone to: locate WattStations get point-to-point directions to a WattStation from your current location view which stations are accessible and available view pricing options register and create a user account scan the QR Code authorize payment through PayPal manage account settings view transaction reports for charging activity handle errors 4 WattStation Connect for Drivers DET-764A

7 Before You Begin GE recommends the following steps before downloading your WattStation Connect mobile app: Use an Internet Explorer or Safari web browser to open the WattStation Connect web client at Create a WattStation Connect user account. For instructions, refer to section "How do I register on WattStation Connect?" in this guide. When you have created your user account, you are prompted to link the account to a PayPal account that is used to make payments for charging your vehicle. You may create a new PayPal account or link to an existing account. NOTE You can also create User Accounts directly from the WattStation Connect mobile app, and link existing PayPal accounts. Additional Web Client Tasks As a driver, you also can use the WattStation Connect web client to: Locate charging stations on a map using the Find a Station tab. Refer to the topic "Finding a station" in this guide for additional information. Manage your WattStation account settings on the Settings tab. Refer to "Managing your settings" for details. Manage your PayPal account on the Settings tab. Refer to "Setting up a PayPal account" for more information. Add RFID cards used to authorize and pay for charging sessions on the Settings tab. Refer to "Activating the WattStation TM Connect Payment Card" in this guide. View charging transactions for your account on the Reports tab. See "Generating Reports" for more information. DET-764A WattStation Connect for Drivers 5

8 How do I download the app? The WattStation Connect mobile application can be downloaded through itunes and through the Google app store. To download WattStation Connect, follow these steps: 1. Make sure you are connected to the internet. 2. Open your browser and in the address bar: For iphone App, type: For Android App, type: 3. Search for WattStation Connect. 4. Click Download to download the app to your device. Upon downloading the mobile application, tap the WattStation Connect icon to open the mobile application and sign in. If you do not already have a WattStation Connect account, you are prompted to register. For more information, see How do I register on WattStation Connect? Once you log on, by default the Locator screen is displayed. Status bar indicates the battery charge, time and connectivity Navigation bar allows you to perform specific tasks. In this example, you can list charging stations, map them, refresh your search, or center your location. These tabs allow you to navigate between frequently used actions. Figure 1-1 WattStation Connect on your Android 6 WattStation Connect for Drivers DET-764A

9 How do I locate a WattStation? Locator > Directions The Locator tab allows you to look for a charging station from any location in United States or Canada. The Locator tab is selected by default and the screen displays a map with different pushpins. You can look for WattStations on this screen using a Map view, List view, Station Details, or by centering your location on the map. When you start the mobile application, you are prompted to use your current location. If you touch Cancel, the map displays a generic map of the world. If you select Yes, the Locator screen displays a map with your current location in its center. The Locator screen displays registered WattStations within a 50-mile radius of your current location as pushpin icons on the map. The pushpins use the following colors to indicate the WattStation s availability for charging: This color White Green Blue Indicates This charging station is available This charging station is in use This charging station is unavailable To search a WattStation by address or location, type an address or location (such as city name) using the keyboard that displays when you touch the field. While complete addresses return the best results, partial information can be entered in this field. Next, touch Search on this keyboard to find the location you entered. DET-764A WattStation Connect for Drivers 7

10 Optionally, touch the Address or Location field, and a microphone icon displays. Speak your location into your Android. The phone recognizes your voice command and WattStation Connect displays it on your map. You can also drag the map to your specific area of interest. Touch to display a list of WattStations in your proximity without a map view. A list displays with the address of the charging station, its distance from your current location, and status. Touch to return to the Map view. Touch to center the map view on the search address you entered. Touch to reload or refresh your screen after entering a new location. Touch any pushpin icon on the map to view the name and address for a particular charging station. Touch the name of a station to display its Details screen which contains the following information: This field Address Pricing Access Charger level Status Displays this information Physical address of the charging station. Pricing plans available for a charging session. Pay as you Charge: Fee based on the time spent connected to the WattStation. Pay Flat Rate: One-time flat fee applied for a charging session. Access defined for this WattStation by the station owner. Charge level defined for this WattStation. Level 2: 240 volt AC charging is supported at this time. If this WattStation is available, in use, or unavailable to charge your vehicle. Touch Directions to display point-to-point directions to this WattStation from your current location. 8 WattStation Connect for Drivers DET-764A

11 How do I register on WattStation Connect? Account > Register If you are a first time user, you will need to register your account with GE to start using the WattStation Connect app. Registering your account helps to identify you in the system, and enables your app to communicate with the WattStation. Follow these steps to register your account: Touch the tab to open the Log In page. Touch Register. The Registration page displays. Enter your address and the captcha code displayed on the screen. TIP If you need to regenerate the code, click New Image. Then touch Next. Enter your first name, last name, address, and a password (8-12 characters). Enter your password again to confirm. Then touch Next. A confirmation message displays. Touch OK to display the Log In screen. DET-764A WattStation Connect for Drivers 9

12 How do I log on to WattStation Connect? Account > Log In You must log on to your WattStation Connect before you can start using the app from your smartphone. Upon downloading the mobile application, touch the WattStation Connect icon to open the mobile application and sign in. If you do not already have a WattStation Connect account, you are prompted to register. If you are a registered user, follow these steps to log on: Touch the tab from the Home Screen. Touch Log In. The Log In page displays. Enter your address and password. Touch Log In. You are now logged on to WattStation Connect. 10 WattStation Connect for Drivers DET-764A

13 How do I retrieve my password? Account > Log In WattStation Connect can retrieve your password for you. If you forget your password, then after you enter your address in the field, touch Forgot Password. The Password page displays. Enter your address on the Password page and touch Retrieve. Your password will be sent to you at the address you entered. DET-764A WattStation Connect for Drivers 11

14 How do I link an existing PayPal account to the app? Charge > Start Scan > Pricing > Authorize To link an existing PayPal account and pay for charging your vehicle at a WattStation, follow these steps: Touch the tab on WattStation Connect. Scan the QR code. The station Details screen displays. Touch Continue. Select a payment type on the Pricing window from the following options Pay as You Charge or Pay Flat Rate. Touch Continue till you get to the Authorize screen. Review a summary of your transaction. You are asked if you wish to authorize this transaction through PayPal. Touch You are directed to the PayPal website. Log on to your PayPal account and make your payment. You have now successfully made a secure payment to the WattStation business owner using an existing PayPal account. Account > Payment Settings > Link PayPal Account If you are logged in to WattStation Connect, you can also link a PayPal account using the Account tab. To do so, follow these steps: Touch the tab on WattStation Connect. Touch Payment Settings. Touch Link PayPal Account. Enter your PayPal login credentials and log into PayPal. You can now successfully make a secure payment for your WattStation transaction using your existing PayPal account. NOTE Optionally, you can create a PayPal account on the Settings tab of the WattStation Connect web application, See section "Setting up a PayPal account" for more information. 12 WattStation Connect for Drivers DET-764A

15 How do I remove a PayPal link from WattStation Connect? Settings > Payment To remove the link to your PayPal account on WattStation Connect, follow these steps: On the Payment screen, tap Remove PayPal Account. A confirmation message displays. Touch Continue if you wish to proceed with removing the link to your PayPal account from WattStation Connect. Another confirmation message will indicate that you have successfully removed the link to your PayPal account from WattStation Connect. DET-764A WattStation Connect for Drivers 13

16 How do I charge my vehicle? Charge > Start Scan > Pricing > Authorize > Start Charging Once you have arrived at a WattStation, you must create a link between the WattStation Connect mobile application and the WattStation in order to charge your vehicle. Follow these steps to begin charging: Touch the tab. You are prompted to scan the QR code on top of the WattStation. Hold your phone over the QR code displayed on the WattStation and touch Start Scan on the screen. Adjust the displayed frame to allow the phone s camera lens to focus on the QR code. The WattStation Connect mobile application scans the QR code and links the WattStation to your account. TIP If you cannot scan the QR code, manually enter the code (visible at the bottom of the QR code sticker) in the QR Code field on the Begin screen. Touch Continue. When a successful link is created, the WattStation s Details screen displays. 14 WattStation Connect for Drivers DET-764A

17 Touch Continue to display available pricing options. Pricing Option Pay as you Charge Pay Flat Rate Description Fee based on the time spent connected to the WattStation. One time fee applied for a charging session. Select a pricing option and touch Continue. A confirmation screen displays. Tap Continue again to verify your selection. The Authorize screen displays. At this point, if you have not logged into the mobile application, you will be prompted to do so. Touch Pay with PayPal to make your payment through PayPal. If you have not linked a PayPal account to the mobile application, you will be prompted to do so. Touch Setup PayPal Account. For more information, see How do I link an existing PayPal account to the app? The Start Charging screen displays. DET-764A WattStation Connect for Drivers 15

18 NOTE Make sure your car is plugged into the WattStation charger. Touch Start Charging. The Charging Status screen displays for the duration of the charging session and provides the following information: This field Charge time Energy use Current Cost Displays this information Time spent in this charging session. Rate of energy consumption for this charging session (KWh) Cost of this session. This amount increases over time if you are using the Pay as you charge payment option. 16 WattStation Connect for Drivers DET-764A

19 How do I end my charging session? To end the charging session simply disconnect your vehicle from the WattStation. A notification with charging and payment information is sent to your address. DET-764A WattStation Connect for Drivers 17

20 How do I use the WattStation Connect web client? Use the WattStation Connect web client to: Find a station: Use the Find a Station tab to look for a charging station from any location in United States or Canada. No login is required to use this tab. Manage your PayPal account: Use the Settings tab to add, edit, or delete PayPal accounts used to pay for charging your vehicle at a WattStation. Add RFID payment cards: Use the RFIDs tab to add an RFID card (known as WattStation Connect Payment Card) to authorize and pay for charging sessions. Generate reports: Use the Reports tab to view charging transactions for your account. If you have Internet access, use an Internet Explorer or Safari web browser to open the WattStation Connect web client site at: Finding a station TIP Even before you log in, you can search for a charging station near you. WattStation Connect > Find a Station To locate charging stations near you, view their pricing, and distance from your station: 1. Click Find a Station tab The following window displays: 2. Type your current location in the Enter Address field. 18 WattStation Connect for Drivers DET-764A

21 3. Enter within how many miles you wish to search for a charging station from your current location. 4. Click Go. The Google map changes to display locations close to the address you entered. The left panel of the window displays the Google map with colored pins which indicate the location of the charging stations and the status of each charging station. This color White Green Blue Indicates this Is Available Is in use The lock icon indicates that a charging station is not publicly viewable. It is a restricted charging station. You can toggle between the Map view and Satellite view on the Google map to exactly pinpoint the charging station. The right panel on the window displays the address of the charging station, price per charge, and the exact distance of the charging station from your location. 5. Click Refresh to reload a page. Managing your settings Is Unavailable or is not in the network Once you log in to WattStation Connect with your user name and password, the Settings module of WattStation Connect enables you to manage your WattStation account, set up a PayPal account, and to activate your RFID card for EV charging. To access the Settings module, click the Settings tab on the menu bar. The following window displays: DET-764A WattStation Connect for Drivers 19

22 Setting up a PayPal account WattStation Connect > Settings To establish a PayPal account and link it so that you can pay for your WattStation transactions, follow these steps: 1. Click Set Up Account under the My Payment Information pane. You will be directed to the PayPal site. Create a PayPal account according to the instructions given on screen. Once you agree and continue with the Terms and Agreements page, you will be directed back to the WattStation Connect page. 2. If you already have a PayPal account, log in with your PayPal user name and password. Notice that you can also create a new PayPal account on this page. 20 WattStation Connect for Drivers DET-764A

23 3. Once you log in, review the details on the next screen. Then click Agree and Continue. You are redirected to WattStation Connect. You have now successfully linked your WattStation account to your PayPal account. DET-764A WattStation Connect for Drivers 21

24 TIP You know your WattStation account is successfully linked to PayPal when the green button in the My Payment Information pane now reads Remove Account. Activating the WattStation TM Connect Payment Card The WattStation TM Connect Payment Card is an RFID card you can use to pay for Electric Vehicle (EV) charging at GE WattStations. You link your WattStation Connect Payment Card to your PayPal account at to pay for EV charging. Payments are made from your PayPal account for each transaction. You can also manage your spending directly on the web application Follow these steps to set up and activate your WattStation Connect Payment Card from the web client. 1. Use Internet Explorer or Safari web browser to open the WattStation Connect web client at 2. Do one of the following: Click Register to create a WattStation Connect user account if you are not registered. 22 WattStation Connect for Drivers DET-764A

25 Enter your Username and Password if you already have a WattStation Connect account. Click Sign In. The WattStation Connect web application homepage displays. 3. Navigate to the Settings tab. 4. Click Set Up Account in the My Payment Information pane. Log in to PayPal with your PayPal User ID and Password. If you do not have a PayPal account, you can create one after you are redirected to the PayPal site. NOTE You must link a valid PayPal account that has a verified funding source (ready to conduct payment). DET-764A WattStation Connect for Drivers 23

26 5. Navigate to the RFID Payment Card Activation pane. Enter your WattStation Connect Payment Card serial number in the Serial Number field. TIP The serial number is located at the back of the card. Once you have entered the serial number, you have the option to set your daily usage and monthly spending limits for added security. Daily Usage limit This allows you to set the maximum number of times you may use your payment card at GE WattStations in one day. If your daily use exceeds the number you entered, your next payment will be declined. For example, if your daily usage limit is set to 3, then your fourth attempt to pay at a GE WattStation on the same day will be declined. This security measure is in place to prevent unauthorized use of your payment card. This feature also gives you the flexibility to update the daily usage limit at any time, should you increase or decrease the use of your electric vehicle. Monthly Spending Limit This allows you to set a monthly amount you want to spend for charging your electric vehicle using this RFID card. The amount is in 24 WattStation Connect for Drivers DET-764A

27 effect for each calendar month, so it is renewed at the beginning of each month. Similar to daily usage limits, you can adjust this amount at any time. If your monthly spending limit is reached within the current month, your next attempt to pay at a GE WattStation will be declined. 6. Click Activate Card. This completes your WattStation Connect Payment Card activation process and you are ready to use your payment card at GE WattStations. Generating Reports Use the Reports tab on the WattStation Connect web client to generate reports. You can generate a daily, weekly, monthly, or yearly Charging Transactions report for your WattStation activity. To generate a report: Select Charging Transactions from the Report Type drop-down. Select a date range from the Date Range drop-down. When you click the drop-down arrow, a window displays with the calendar and date range selection option. Select one of the following: Today, Last Week, Last Month, or Past Year. Select the dates on the calendar months displayed and click Apply. Click Generate. The Charging Transactions report is generated based on the parameters you selected and displays on your screen. DET-764A WattStation Connect for Drivers 25

28 How do I contact Customer Support? Account > Contact Us To contact GE for assistance from WattStation Connect, follow these steps: Tap the tab to open the Log In page. Tap Contact Us. The Contact Us page displays the support and phone support information. wattstation.support@ge.com Phone: GE-EVSE or WattStation Connect for Drivers DET-764A

29 Glossary Access Charger level Charge time Current cost Energy use EV Fault Flat Rate Navigation bar Pay as you charge Private Public Status Status bar Tab bar Visibility WattStation Connect WattStation pedestal Access defined for this WattStation by the station owner. WattStations can be designated for public or private use. Charge level defined for this WattStation. The default 240 volt AC charging level (Level 2) is supported for WattStations. Time spent in a charging session. Cost of a charging session as measured by the Pay as you Charge pricing model. Amount of energy consumption for a charging session, measured in kilowatt hours (KWh). Electric Vehicle. Operation failure for a WattStation. Fault notifications are communicated through status messages and dashboard entries. A fixed rate WattStation connection fee independent of the time taken to charge your vehicle. For example, you are charged a flat rate of $5 whether you charge for 1 hour or 6 hours. iphone or Android screen element used to perform navigation tasks such as address searches, and to switch between List and Map views. See Figure 1-1 WattStation Connect on your Android on page 6 as example. Fee based on the time spent connected to the WattStation. Option selected limiting the charging unit s visibility on the WattStation Connect network to specified users. You can restrict visibility for personal or fleet use, for example. Option selected making the unit visible to all WattStation Connect network members. Availability of a WattStation for use in a charging session. iphone or Android screen element displaying connectivity and battery charge. See Figure 1-1 WattStation Connect on your Android on page 6as examples. iphone or Android element used to move between modules, such as the Locator, Charge, and Account screens. See Figure 1-1 WattStation Connect on your Android on page 6 as examples. Visibility of a WattStation, designated public or private. Product name for the web application and mobile apps used to conduct charging sessions and communicate with the WattStation Connect network. WattStation Pedestal EV Charger manufactured by GE. DET-764A Glossary 29

30 30 WattStation TM Connect for Drivers DET-764A

31 2012 GE Energy. All rights reserved. An asterisk (*) indicates a trademark of GE and/ or its affiliates. All other trademarks are the property of their respective owners. Confidential Information - This document contains Confidential/Proprietary Information of GE Energy, GE Industrial Solutions, and/or its suppliers or vendors. Distribution or reproduction prohibited without permission. THIS DOCUMENT AND ITS CONTENTS ARE PROVIDED "AS IS", WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF DESIGN, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. ALL OTHER LIABILITY ARISING FROM RELIANCE UPON ANY INFORMATION CONTAINED HEREIN IS EXPRESSLY DISCLAIMED. GE Energy Information Centers Americas: (WattStation Pedestal Technical Support) GE EVSE or (WattStation Connect Customer Support) Additional Resources For more information, please visit the GE Industrial Solutions web site at: