Pinellas County Health Department. Pinellas Park Primary Care Clinic
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1 Pinellas Park Primary Care Clinic
2 St. Petersburg Primary Care Clinic
3 Willa Carson Primary Care Clinic
4 Summary of Results of Primary Care Survey Survey Period: October 1, 2008 through vember 14, 2008 Total number of surveys collected: 329 Approximately ½ (48%) of the clients surveyed were either previously or currently enrolled in the WellCare insurance plan administered by County Health and Human Services Location of Eligibility 67% found location to be better 30% found location to be the same 3% found location to be worse Eligibility Determination Process 67% found the process to be easier 29% found the process to be about the same 4% found the process to be harder Location of the Clinic 67% found the location of the clinic to be better 32% found the location to be about the same 1% found the location of the clinic to be worse Ease of getting to see the doctor 58% found it easier to get to see a doctor 33% found it to be about the same 9% found it more difficult to see the doctor 97% of clients felt the clinic was easy to get to and the eligibility process was easy. 94% of clients found it easy to get an appointment scheduled with a doctor. 91% of the clients rated our overall services as Excellent or Good.
5 Summary A special client survey was given at all three primary care clinics for a period of 6 weeks to gather data on client perception of the process. Clients who were new to the system were asked to rate how they felt about the services while clients who and participated in the previous county program were asked to compare the services. Data indicated that approximately 70% of the clients felt that services were easier to access and less than 5% indicating they felt the system was more difficult to access. The primary care system offered through the Pinellas County Health Department received an overall satisfaction rating of 90.5% Given the feedback we had received from the community and the fact that the new system eliminated many of the identified barriers, we expected the initial client feedback to be positive and our results were consistent with these expectations. Overall Satisfaction Excellent Good Average Fair Poor
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