Unit 2 Products and services

Transcription

1 Unit Unit Products and services A Describing products Seite 8 Photo A: The wheelbarrows are useful and solid. Photo B: The apples are delicious and healthy. Photo C: Jeans are comfortable and fashionable. Photo D: The (perfume) bottle is stylish and welldesigned. A. Hinweis zum Audioskript: Siehe Retail Milestones, Seite 9, Visiting a shoe shop :. a. b. c B Explaining the benefits of products Seite 9. They decide to go shopping when they are having breakfast.. He hates going shopping with her as he is only interested in the latest smart phones and tablet computers.. Yes, the pair of shoes both fits and suits her.. She wants to attract some nice boys at the disco. A: It s small and you can write SMS with it, call other people and surf the internet. B: It s a mobile phone. A: You can put it on your lips to make you look better. It is available in different colours. B: It s lipstick. A: People wear them in summer to stop the sun from shining directly into their eyes. B: It s a pair of sunglasses. Die Schülerinnen und Schüler erhalten Beschreibungen von Produkten und müssen diese vorgegebenen Produkten richtig zuordnen.. The customer is trying on a pair of shoes.. The customer is paying for the shoes. / The shop assistant is giving the card back to the customer.. The girls are talking about the shoes in the shop window.. The man is looking at a pair of shoes. C Talking to customers Seite 0. tablet computer. cheaper than in Britain. WiFi and G. WiFi 5. a bit smaller 6. processor 7. quality Die Schülerinnen und Schüler erhalten die Zusammenfassung mit jeweils zwei Lösungsvorschlägen für eine Lücke und müssen sich danach für die richtige Lösung entscheiden. Partner B: Good morning, Sir. Can I help you? Partner A: Yes, please. I m looking for a new TV. Have you got any TVs on offer? Partner B: Yes, of course, Sir. Have a look at this new widescreen TV. It s on offer at the moment. Partner A: I m actually looking for something smaller. Partner B: Let me show you this one then. It s smaller and it s on offer, too. Partner A: That s fine. And the price tag tells me that it s much cheaper than the other TV. Partner B: That s right, sir. It s a bargain. Partner A: I think so, too. Thank you for your help. Partner B: You re welcome. You can pay over there. Differenzierungsvorschlag nach oben: Die Schülerinnen und Schüler führen ein Verkaufsgespräch unabhängig von der Textvorlage auf Seite, ggf. unter Zuhilfenahme weiterer Redewendungen von der Seite 9. D Serving customers successfully A.5 Hinweis zum Audioskript: Siehe Seite. A Dialogue B Dialogue C Dialogue Seite

2 Unit A.5. Good morning, Sir.. How many would you like?. Anything else, Sir?. At the cash desk over there, Sir. 5. Can you help me, please? 6. What are you looking for? 7. What about this one? 8. It s a real bargain. 9. Thank you for shopping with us. 0. What can I do for you?. I d like to have. Here you are.. Here s your change and your receipt. Skills: Vocabulary work. unglücklich. unattraktiv. falsch, inkorrekt. unbequem 5. Nichtraucher 6. unorganisiert V Fairtrade clothing line Seite Hinweis zum Videoskript: Siehe Seite. Fairtrade products are produced according to international labour standards and guarantee fair wages for farmers and workers in developing nations. The products carry a Fairtrade label which means that producers and traders have met the Fairtrade standard. There is Fairtrade tea and coffee as well as Fairtrade clothing. Freie Erarbeitung a. true b. true c. false d. true e. false f. true Freie Erarbeitung E Products at a DIY store Seite The sales assistant is helping a customer. He is demonstrating how to paint a wall with a paint roller. When people want to do work on their homes themselves, or repair something that is broken, they often go to a DIY store. There, they can buy materials and equipment for the work that they want to do.. I like repairing things myself.. I prefer to buy a new product in a shop. It is more expensive but it takes more time to repair something or to make something yourself. Garden furniture is useful when you want to sit outside in summertime. You need paint when you want to paint the walls in your home. A shower head is necessary when you want to take a shower. A bathroom mirror is essential if you want to see what you look like before leaving the bathroom. A lawnmower is a useful machine when you want to cut the grass in your garden. A water pump is a necessary machine to keep the water in a swimming pool clean. A gas-fired barbeque is convenient when you want to cook food outside. A toolbox is suitable if you have to repair things indoors. A table lamp is useful to light up part of a room. Die Schülerinnen und Schüler erhalten jeweils zwei unterschiedliche Anwendungsbeschreibungen zu einem vorgegebenen Produkt aus dem Baumarkt und müssen sich für die zutreffende Beschreibung entscheiden. 5 A.6 Hinweis zum Audioskript: Siehe Seite.. true. false. Susan immediately sees a bathroom cabinet that she likes a lot but she does not buy it.. false. The assistant tells her that some extra material is supplied with the product.. false. She buys a bathroom cabinet and she pays.

3 Unit 6 Step Step c g j e d l a b m f k n h i Step Die Schülerinnen und Schüler erhalten einen Lückentext mit der richtigen Reihenfolge für das Aufhängen des Badezimmerschranks und müssen die Lücken mit vorgegebenen Wörtern ergänzen. F Shopping for clothes Seite 6 Lösungen (Text zu den Bildern von oben nach unten): Photo : suits suit fit Photo : matches suit match Photo : fit match. This pair of jeans doesn t fit me well.. I think this blouse doesn t suit me very well.. The blue skirt matches the white shoes but it doesn t match the black ones.. The shirt with the blue and yellow pattern really suits you. 5. The red T-shirt suits him and it fits him, too. Partner A: Good morning, Sir/Madam. What can I do for you? Partner B: I am looking for a coat / jacket in size 8 to match these blue trousers. Partner A: I see. Here we ve got several jackets / coats in size 8, in different colours. Is there any colour you personally prefer, Sir/Madam? Partner B: I really like the blue and white coat / jacket. May I try it on? Partner A: Yes, of course. You can try it on in the fitting room over there. Partner B: Unfortunately the coat / jacket doesn t fit. May I try it on in size 0 instead? Partner A: Sure. Please wait one moment, I ll get it for you. Here it is. Partner B: Thank you. Luckily, this one fits me. I ll buy it. Partner A: I am pleased that I could help. Goodbye Sir/Madam. Partner B: Thank you for your help. Goodbye. G Checking Seite 8. Are you being served?. What are you looking for? What about this product?. Have a nice day.. e. d. b. c 5. a. am writing. am having. am having are eating 5. are drinking 6. are sitting 7. are singing 8. are enjoying 9. are going 0. is visiting. is taking. are going Audioskripte A.5 Listening: Serving customers Dialogue Assistant: Good morning, Sir. How can I help you? Customer: I d like to buy some sausages. Assistant: Certainly, Sir. How many would you like? Customer: Five, please. Assistant: Anything else, Sir? Customer: No, thank you, that s all. Where do I have to pay? Assistant: At the cash desk over there, Sir. Dialogue Customer: Hello. Can you help me please? Assistant: Yes, of course, Sir. What are you looking for?

4 Unit Customer: I m looking for a new drill. Assistant: OK, Sir. What about this one? Customer: It looks fine and the price seems acceptable, too. Assistant: You re right, Sir. It s a real bargain. Customer: I ll take it then. Assistant: Here you are. Thank you for shopping with us. Dialogue Assistant: Good evening, Madam. What can I do for you? Customer: I d like to have a chicken sandwich and a coke, please. Assistant: That s 9 euros, please. Customer: Here you are. Assistant: Thanks a lot. Here s your change and your receipt. A.6 Listening: Shopping at a DIY store Franziska wants to brighten up her small flat in Rostock and decides to replace the old cabinet in her bathroom. As she is quite busy at the moment, she asks her exchange student friend, Susan, to go to a DIY store nearby and choose a suitable bathroom cabinet for her. Susan has just entered the DIY store. Assistant: Guten Tag, wie kann ich Ihnen helfen? Susan: Good afternoon. Sorry, I m from England and my German is not very good. Can I talk to you in English? Assistant: Yes, of course. What can I do for you? Susan: My friend wants to replace her old bathroom cabinet. Can you show me some? Assistant: Sure, come with me please. I'll show you what's available. Susan has just seen a cabinet that she really likes. Susan: Wow, that one looks great, but I think it's a little bit too big. Assistant: Well, what about this one in the corner? It looks stylish and it's on special offer right now, too. Susan: Hmm, it looks good and it's the right size, but it looks like it might be difficult to hang up on the wall. I d probably need a lot of tools to get that done, I suppose. Assistant: Don't worry. The wall plugs and the plasterboard screws you need are supplied with the product. Susan: OK, great, and what s the price for the bathroom cabinet? Assistant: Let me see. It s.00 exactly! Susan: OK, then I ll take it. Where s the cash desk? Assistant: It s over there, just behind the garden tools. Susan: Thank you for all your help! Assistant: You re welcome. Videoskript V Fairtrade clothing line News report: Top Shop launching a new line of clothing under the Fairtrade label Announcer: Now, how often do you actually look at the labels in clothes you buy to see which country they were made in, and, if you did have doubts about where they came from and the conditions people were working in, would you decide not buy them? Well, today Top Shop is taking a lead by launching a Fairtrade range of clothes, but the question is, are shoppers really that bothered? Hugh Pym has been finding out. Hugh Pym: First there was Fairtrade tea and coffee, then Fairtrade cotton, all with the guarantee that growers in developing nations were getting a fair wage. Now there s Fairtrade clothing with this range on sale from today at Top Shop. They ve come directly from this women s cooperative in Ghana which trades under the name Global Mamas. Because the women own the business, they stand to benefit from their first deal with a mainstream British fashion store. So here in the middle of a big trading floor of conventionally-made garments is the Ethical Fashion Display, priced at around 0 to 5 each a little bit more than some comparable items. The question is will customers pay that? Do they care much anyway about where their clothing is made? Shopper : Well, they re really really nice emm and I d definitely think about buying something that was ethically made and traded. Hugh Pym: These are made in Ghana by a cooperative. Is that important to you, or are you more concerned about the fashion and the price? Shopper : The fashion and the price definitely! Hugh Pym: But it still represents a tiny proportion of the clothing ranges on sale here, and ethical campaigners say Top Shop and other retailers still have to prove this isn t just a token gesture. Ethical campaigner: The real issue, to be credible for any brand, is to apply international labour standards not just to one garment but to every garment and every product that they sell, and that means investing in the business, really knowing what your suppliers are doing, wherever they are.

5 Unit Hugh Pym: Clothing made from Fairtrade cotton is growing in popularity at Sainsbury s and Marks & Spencer. Today s launch goes one step further: Fairtrade clothing manufacture. Its future as always is in the hands of British shoppers. 5