The Future of Electronic Verification in Australia
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- Sharlene French
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1 The Future of Electronic Verification in Australia Malcolm Crompton Managing Director, IIS Tonkin s 4 th Annual Electronic Identity Verification Roadshow Sydney, 28 February 2013
2 About IIS Services: privacy governance & strategy; privacy impact assessments and audits; regulator, customer & stakeholder engagement; privacy training Strong expertise in the field of identity management
3 The Internet Originally developed as a trusted environment
4 Identity and the Internet In many online contexts we want (and need) to know about each other Today s identity management solutions have major shortcomings...
5 Inconvenience Clunky solutions based on token necklace Inefficient Not compatible with other logins
6 Security risk Vulnerability to hacking Same password for everything The note on the screen Identity theft
7 Privacy invasive Organisations collecting more information than they need Tracking of online activity
8 A deficit of trust Individuals avoid engagement Individuals become defensive minimise or falsify responses Missed opportunities to develop relationships Innovative products and services unused New security vulnerabilities
9 Trusted identities a solution?
10 Trusted identities framework
11 What is it?... [P]articipants, policies, processes and technologies required for trusted identification, authentication, and authorisation across diverse transaction types... NSTIC, Enhancing Online Choice, Efficiency, Security and Privacy, April 2011
12 What is it? Individuals + identity providers + relying parties Principles and standards to ensure: Consistency Cooperation Interoperability Extensibility Future proofing
13 Public-private collaboration Recognition that cooperation is needed: Operationally o Private sector as key driver and operator o Government as supporter and facilitator Transactionally o Each party has data that the other doesn t have but is likely to need
14 United Kingdom Identity Assurance Programme UK Government as the relying party, with the Department of Work & Pensions leading the way As of January 2013, 8 providers have been chosen to design and deliver an online identity registration service, including Experian, Verizon and PayPal
15 United States National Strategy for Trusted Identities in Cyberspace (NSTIC) Goal is for the private sector to establish a digital identity ecosystem, with government support 5 pilot programs launched in 2012, with more in the coming months
16 New Zealand Projects guided by privacy best practice igovt logon service Single sign-in, user control Over 25 online government services PIAs conducted by IIS igovt identity verification service PIAs conducted by IIS
17 New Zealand RealMe Partnership between government (DIA and NZ Post) and private sector Verify once, use repeatedly
18 Australia Existing trusted identities frameworks are fragmented no national scheme PM&C issued a NTIF policy concept paper in 2011 with guiding principles IIS has been consulting with industry and community stakeholders something must be done! Government response expected in the upcoming Digital White Paper
19 What should NTIF exhibit? User-centricity Transparency Usability Control Accountability Data minimisation Tracking minimisation Mutual trust not just one-way trust Multiple identities recognising that a person has different identities depending on the context
20 Document Verification Service Enables authorised agencies to confirm key details contained on governmentissued identity documents presented by individuals The Budget announced that DVS would be extended to private sector organisations to meet client identification obligations under Commonwealth legislation
21 Document Verification Service DVS has key privacy protections: Requires informed consent Limits response to yes/no format Use limitation for participants No storage of personal information Reduces need for in-house databases See IIS PIA on extension of DVS
22 Future of DVS & NTIF Expansion of DVS to facilitate online verification Complementary initiatives: NTIF needs a practical project with clear benefits to all stakeholders (consumer, business and government) and strong private sector interest DVS needs proper governance to optimally manage the expansion
23 Future of DVS & NTIF Multi-stakeholder governance to foster community and business trust is essential: Establish a continuity of understanding and engagement of all stakeholders Enable informed and constructive input Access business views on new initiatives Receive wider community input to build ownership and acceptance
24 Future of DVS & NTIF Significant challenges remain: Fragmented databases and regulatory limitations Data quality and liability ICT infrastructure Incentivising data holders Community concerns Usability
25 For individuals: Improved access and confidence in online services Greater convenience Enhanced privacy (including security) For governments: When ID management is done right... For businesses: Increased efficiency of transactions, lower costs Increased consumer confidence Improved security New commercial opportunities Improved and lower cost of service delivery Provision of security for citizens Creation of new commercial and employment opportunities
26 Future of EV Trusted identities framework a holistic approach to identity management Get on board with the NTIF Governance will be key
27 References Five Pilot Projects Receive Grants to Promote Online Security and Privacy, NSTIC, 20 September 2012 < Identity Assurance: Enabling Trusted Transactions, UK Cabinet Office, 14 May 2012 < Identity and privacy principles, Mike Bracken (Government Digital Service), 24 April 2012 < Enhancing Online Choice, Efficiency, Security and Privacy, NSTIC, April 2011 < pdf>
28 References Privacy Impact Assessment Extension of Document Verification Service to private sector organisations, Information Integrity Solutions, 20 July 2012 < mpact%20assessment%20-%20dvs%20private%20sector%20access%20- %2020%20July% pdf> Privacy Impact Assessments for igovt Programme, Information Integrity Solutions, 8 December 2010 < Dec/$file/PIA-igovt-updates-8-Dec.pdf> Privacy Impact Assessment Identity Verification Service Initial Implementation, Information Integrity Solutions, 17 July 2009 <
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