Windows 7 Upgrade Instructions

Transcription

1 Windows 7 Upgrade Instructions PSAG0U PSAG4U Created: June 20, 2009 Final Revision: October 8, 2009 Revision 2.7 THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE.

2 TABLE OF CONTENTS TABLE OF CONTENTS WINDOWS 7 UPGRADE HARDWARE INFORMATION HARDWARE INFORMATION WINDOWS 7 MINIMUM REQUIREMENTS TOSHIBA 3 RD PARTY SOFTWARE INFORMATION WINDOWS 7 UPGRADE HALT AND PAUSE INFORMATION HALT OR PAUSE WINDOWS 7 UPGRADE HALT WINDOWS 7 UPGRADE PAUSE LIST OF KNOWN HALT AND/OR PAUSE ITEMS: THINGS TO DO BEFORE UPGRADING TO WINDOWS BACK UP YOUR PERSONAL DATA AND RECOVERY DATA Personal Data Backup Recovery Data Backup UPDATE YOUR ANTIVIRUS SOFTWARE TO BE COMPATIBLE WITH WINDOWS DOWNLOAD AND RUN MICROSOFT S WINDOWS 7 UPGRADE ADVISOR PRE-WINDOWS 7 UPGRADE SOFTWARE UN-INSTALLATION INSTRUCTIONS RECOMMENDED ITEMS TO REMOVE/UNINSTALL All Items Recommended for Removal Recommended Removal Instructions ATI Display Adapter Drivers Windows Vista Removal TOSHIBA (HD) DVD Player Vista Removal CyberLink PowerCinema for TOSHIBA Vista Removal Bluetooth Stack for Windows by TOSHIBA Vista Removal TOSHIBA ConfigFree Vista Removal Intel PROset Vista Removal TOSHIBA Speech System Vista Removal UPGRADE TO WINDOWS POST-WINDOWS 7 UPGRADE INSTRUCTIONS RECOMMENDED COMPONENTS TO REINSTALL All Items Recommended for Reinstallation Recommended Reinstallation Instructions ATI Display Adapter Drivers Windows 7 Installation TOSHIBA (HD) DVD Player Windows 7 Installation CyberLink PowerCinema for TOSHIBA Windows 7 Installation Bluetooth Stack for Windows by TOSHIBA Windows 7 Installation TOSHIBA ConfigFree Windows 7 Installation TOSHIBA Speech System Windows 7 Installation RUN WINDOWS UPDATE... 14

3 1 WINDOWS 7 UPGRADE HARDWARE INFORMATION 1.1 Hardware Information TOSHIBA has tested and confirmed Windows 7 compatibility for the following hardware. This documentation applies specifically to this hardware and is not compatible with any other TOSHIBA hardware. 1. Language: a. English b. Spanish 2. Model: a. Satellite A300 b. Satellite A SKU: a. PSAG0U b. PSAG4U 4. Windows Version: a. Windows Vista Ultimate to Windows 7 Ultimate b. Windows Vista Home Premium to Windows 7 Home Premium c. Windows Vista Business to Windows 7 Professional 1.2 Windows 7 Minimum Requirements Microsoft has dictated the following minimum requirements to properly upgrade to the Windows 7 OS GHz or Faster 32-bit (x86) or 64-bit (x64) processor 2. 1 GB RAM (32-bit) / 2 GB (64-bit) GB available disk space (32-bit) / 20 GB (64-bit) 4. DirectX 9 Graphics processor with WDDM 1.0 or higher driver The Windows 7 upgrade process will completely halt if any one of the above system requirements is not met. 2 TOSHIBA 3 RD PARTY SOFTWARE INFORMATION TOSHIBA has tested and certified all 3 rd party applications preinstalled on the notebook at the time of purchase.* TOSHIBA cannot test and certify any 3 rd party application installed after the initial purchase and subsequent use of the notebook. As such TOSHIBA is not able to guarantee the compatibility of these 3 rd party applications with Windows 7 and the upgrade process. ** *Preinstalled 3 rd Party Applications not compatible with the Windows 7 Upgrade process will require removal. ** TOSHIBA recommends that users verify Windows 7 Compatibility with their 3 rd party application vendor/manufacturer prior to performing the Windows 7 Upgrade.

4 3 WINDOWS 7 UPGRADE HALT AND PAUSE INFORMATION 3.1 HALT or PAUSE During the Windows 7 upgrade process the currently installed hardware and software is analyzed for Windows 7 compatibility. At the end of the process any items known to cause problems with either the Windows 7 upgrade or the Windows 7 OS will be listed. Below is a definition for those items that either Pause and/or Halt the Windows 7 upgrade completely. 3.2 Windows 7 Upgrade HALT The Windows 7 upgrade process will search for and identify any items currently installed that are known to cause the Windows 7 upgrade or the Windows 7 OS to fail. When these items are found the Windows 7 upgrade will HALT completely and not allow the upgrade to continue. When the Windows 7 upgrade process finds even one of these known items the only option is to CLOSE (button) down the Windows 7 upgrade and resolve (remove and/or uninstall) the items listed, before trying to perform a Windows Vista to Windows 7 upgrade. 3.3 Windows 7 Upgrade PAUSE The Windows 7 upgrade process will search for and identify any items currently installed that may or may not be completely compatible with the Windows 7 upgrade process or Windows 7 OS. Such items do NOT cause a complete failure and they are only identified to inform the user of possible problems with these items. When the Windows 7 upgrade process finds even one of these items the option to Continue (button) is available so that the upgrade process can be continued without any further user intervention. 3.4 List of KNOWN Halt and/or Pause Items: TOSHIBA has tested and confirmed that any of the following items may or may not cause the Windows 7 upgrade process to Halt and/or Pause. 1. Windows Vista Ultimate Extras 2. Acrobat Reader 7 3. Bluetooth Stack for Windows by TOSHIBA 4. Norton Internet Security 5. Norton Norton Antivirus 7. McAfee Security Center 8. TOSHIBA HDD Protection 9. Intel PROset 10. ATI Catalyst Control Center 11. ATI Catalyst Install Manager 12. Google Tool Bar 13. Intel WiMAX

5 4 THINGS TO DO BEFORE UPGRADING TO WINDOWS 7 TOSHIBA recommends that the following steps be taken prior to inserting the Windows 7 media and beginning the upgrade. 4.1 Back Up Your Personal Data and Recovery Data Personal Data Backup 1. Open Backup and Restore Center 1. Click the Start button 2. Click Control Panel 3. Click System and Maintenance 4. Click Backup and Restore Center. 2. Click Back up files, and then follow the steps in the wizard. Administrator permission is required. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. NOTE: Do not back up files to the same hard disk that Windows is installed on. For example, do not back up files to a recovery partition. NOTE: Always store media used for backups (external hard disks, DVDs, or CDs) in a secure place to prevent unauthorized people from having access to your files; a fireproof location separate from your computer is recommended Recovery Data Backup own. If your laptop did not come with TOSHIBA Recovery media, then you can create your 1. Click the Windows Start button, and type recovery into the Start Search field. 2. Click Recovery Disk Creator and follow that program s instructions to create a recovery DVD. 4.2 Update your antivirus software to be compatible with Windows 7 Please refer to your antivirus software vendor s website, or visit the following Microsoft web page for more information about antivirus software and Windows Download and run Microsoft s Windows 7 Upgrade Advisor 1. Download the Windows 7 Upgrade Advisor from: 2. Microsoft s Windows 7 Upgrade Advisor will identify any application software on your laptop that is known to have compatibility issues with Windows The Microsoft Windows 7 Upgrade Advisor may advise you to remove or update some application software before upgrading to Windows 7. NOTE: The following section of this document provides a comprehensive list of any TOSHIBA-supplied software that should be removed prior to upgrading to Windows 7, along with detailed instructions for removal.

6 5 PRE-WINDOWS 7 UPGRADE SOFTWARE UN-INSTALLATION INSTRUCTIONS TOSHIBA recommends that the following items be removed or uninstalled prior to performing a Windows Vista to Windows 7 upgrade. 5.1 Recommended Items to Remove/Uninstall All Items Recommended for Removal This list is for the specific machine SKU mentioned on the Title page of this document. a. Bluetooth Stack for Windows by Toshiba (Soft Block) a. Follow Special Instructions for Bluetooth Stack for Windows by Toshiba Uninstall/Install b. Norton 360 (Soft Block) c. Intel PROset (Hard/Soft Block) a. Follow Special Instructions for Intel PROset Uninstall d. ATI Catalyst Control Center (Soft Block) a. Follow Special Instructions for ATI Uninstall/Install e. ATI Catalyst Install Manager (Soft Block) a. Follow Special Instructions for ATI Uninstall/Install Recommended Removal Instructions TOSHIBA has found that the following items require special attention when performing a Windows Vista to Windows 7 upgrade. TOSHIBA recommends that the user read, understand, and follow these instructions to avoid any issues when uninstalling, removing, and/or reinstalling these specific items ATI Display Adapter Drivers Windows Vista Removal TOSHIBA has produced a new ATI Display Adapter component specifically designed for Windows 7 compatibility and feature utilization. It is recommended that the Catalyst Control Center (if installed) and the ATI Catalyst Install Manager software be removed prior to performing a Windows Vista to Windows 7 upgrade. If both the Catalyst Control Center and the ATI Catalyst Install Manager are present in the Programs and Features section of the Control Panel TOSHIBA has determined that the following steps are taken to properly uninstall the ATI Display Adapter component. 1. Navigate to the Programs and Features section of the Control Panel 2. If present select Catalyst Control Center, Click Uninstall and follow the screen prompts to remove/uninstall the Catalyst Control Center

7 3. After the Uninstall is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the Uninstall process After a Restart/Reboot 1. Navigate to the Programs and Features section of the Control Panel 2. Select ATI Catalyst Install Manager, Click Change, and follow the screen prompts to remove/uninstall the ATI Catalyst Install Manager 3. After the Uninstall is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the Uninstall process If only the ATI Catalyst Install Manager is present in the Programs and Features section of the Control Panel TOSHIBA has determined that the following steps are taken to properly uninstall the ATI Display Adapter component. 1. Navigate to the Programs and Features section of the Control Panel 2. Select ATI Catalyst Install Manager, Click Change, and follow the screen prompts to remove/uninstall the ATI Catalyst Install Manager After the Uninstall is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the Uninstall process TOSHIBA (HD) DVD Player Vista Removal TOSHIBA has confirmed TOSHIBA (HD) DVD Player software may not work properly after a Windows Vista to Windows 7 upgrade. This is resolved by removing the software prior to performing a Windows Vista to Windows 7 upgrade. The following steps should be taken to properly remove/uninstall the TOSHIBA (HD) DVD Player software prior to performing a Windows Vista to Windows 7 upgrade. NOTE: Uninstalling the TOSHIBA HD DVD Player software or TOSHIBA DVD Player software will result in loss of any personalization s and/or customizations that have been made during the use of the TOSHIBA HD DVD Player or TOSHIBA DVD Player software. 1. Navigate to the Programs and Features section of the Control Panel 2. If present select TOSHIBA HD DVD Player or TOSHIBA DVD Player, 3. Click Uninstall and follow the screen prompts to uninstall the TOSHIBA HD DVD Player software or the TOSHIBA DVD Player software After the Uninstall is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the Uninstall process

8 CyberLink PowerCinema for TOSHIBA Vista Removal TOSHIBA has tested and certified a new version of CyberLink Power Cinema for TOSHIBA that is compatible with the Windows 7 environment. This new version of CyberLink PowerCinema for TOSHIBA must be installed prior to performing a Windows Vista to Windows 7 upgrade. The following Steps outline the uninstall process: 1. Navigate to Programs and Features 2. Select CyberLink PowerCinema for TOSHIBA a. `Click Uninstall/Change 3. Confirm Removal a. Click Yes 4. Click Finish 5. Manually Restart Windows to ensure complete uninstall ***** NOTE: The following new component needs to be installed in Windows Vista: CyberLink PowerCinema for TOSHIBA As stated above the new version of CyberLink PowerCinema for TOSHIBA must be installed prior to performing a Windows Vista to Windows 7 upgrade. The following steps outline the installation of the new component CyberLink PowerCinema for TOSHIBA Navigate to the location where component is located: 2. Double Click on component to activate component a. CyberLink PowerCinema for TOSHIBA Click on Start on begin installation 4. Screen may flicker and system may reboot during the installation After the component installation is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the installation process Bluetooth Stack for Windows by TOSHIBA Vista Removal TOSHIBA has produced a new Bluetooth Stack for Windows by TOSHIBA component specifically designed for Windows 7 compatibility and feature utilization. TOSHIBA, therefore, recommends that the Bluetooth Stack for Windows by TOSHIBA software be removed prior to performing a Windows Vista to Windows 7 upgrade. The Bluetooth Stack for Windows by TOSHIBA component is a standard installed component on ALL Windows Vista Preinstall s. This means that even if the Bluetooth hardware is not present on the notebook, the Bluetooth Stack for Windows by TOSHIBA software will be installed and visible in the Programs and Features section of the Control Panel. TOSHIBA recommends the following procedure to properly remove the Bluetooth Stack for Windows by TOSHIBA software prior to performing a Windows Vista to Windows 7 upgrade. 1. Navigate to the Programs and Features section of the Control Panel 2. Select Bluetooth Stack for Windows by TOSHIBA and click Uninstall

9 3. follow the screen prompts to remove/uninstall the Bluetooth Stack for Windows by TOSHIBA component 4. After the Uninstall is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the Uninstall process TOSHIBA ConfigFree Vista Removal TOSHIBA has produced a new TOSHIBA ConfigFree Utility component specifically designed to work within and utilize all of the new features of Windows 7. It is recommended that the previous version of the TOSHIBA ConfigFree Utility be uninstalled or removed prior to performing a Windows Vista to Windows 7 upgrade. To remove or uninstall the TOSHIBA ConfigFree Utility software the following steps should be performed. 1. Navigate to the Programs and Features section of the Control Panel 2. Select TOSHIBA ConfigFree 3. Click Uninstall and follow the screen prompts to remove/uninstall the TOSHIBA ConfigFree utility software After the Uninstall is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the uninstall process Intel PROset Vista Removal TOSHIBA has confirmed that the Intel PROset software may or may not cause the Windows Vista to Windows 7 upgrade to pause or halt completely. TOSHIBA recommends that the Intel PROset software be removed or uninstalled prior to performing a Windows Vista to Windows 7 upgrade. 1. Navigate to the Programs and Features section of the Control Panel 2. Select the Intel PROset software or Software Intel PROset 3. Click Uninstall and follow the screen prompts to remove/uninstall the Intel PROset software 4. After the Uninstall is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the Uninstall process There are instances when the Intel PROset software is not visible in the Programs and Features section of the Control Panel. In this case TOSHIBA recommends completing the following steps prior to performing a Windows Vista to Windows 7 upgrade. 1. Navigate to the location where component is located: a. Intel PROset 32 OR b. Intel PROset Double Click on component to activate component

10 3. Click on Start to begin installation 4. Screen may flicker and system may reboot during the installation 5. After the component installation is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the installation process After the above installation has been completed the user will need to perform the following steps to remove or uninstall the Intel PROset software prior to performing a Windows Vista to Windows 7 upgrade. 1. Navigate to the Programs and Features section of the Control Panel 2. If Present; Select the Intel PROset software NOTE: If Intel PROset software is NOT present see NOTE: below 3. Click Uninstall and follow the screen prompts to remove/uninstall the Intel PROset software 4. After the Uninstall is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the Uninstall process NOTE: After completing the steps the Windows 7 upgrade may still pause during the upgrade process and warn the user that the Intel PROset software is not compatible with the Windows 7 OS. The user will be required to click Continue and move on to the next phase of the Windows Vista to Windows 7 upgrade TOSHIBA Speech System Vista Removal TOSHIBA has produced a new TOSHIBA Speech System software component specifically designed for Windows 7 compatibility and feature utilization. Before the new TOSHIBA Speech System software component can be installed the previous installation of the TOSHIBA Speech System software must be uninstalled. The following steps should be taken to properly uninstall the TOSHIBA Speech System software prior to performing a Windows Vista to Windows 7 upgrade. 1. Navigate to the Programs and Features section of the Control Panel 2. Select the TOSHIBA Speech System Applications item 3. Click Uninstall/Change and follow the prompts to remove/uninstall the software THEN 4. Select the TOSHIBA Speech System SR Engine(U.S.)Version Click Uninstall/Change and follow the prompts to remove/uninstall the software a. User May Be Prompted with Shared File Detection message b. Recommend YES to delete the file THEN 6. Select the TOSHIBA Speech System TTS Engine(U.S.) Version Click Uninstall/Change and follow the prompts to remove/uninstall the software

11 6 UPGRADE TO WINDOWS 7 After the Uninstall is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the Uninstall process Your TOSHIBA laptop is now ready to be upgraded from Windows Vista to Windows Insert your Windows 7 DVD disc into your laptop s DVD drive. a. Windows 7 Setup may launch automatically when you insert the disc. If it does not, run Windows Explorer and double-click on setup.exe in the root folder of your DVD drive. 2. At the Windows 7 Setup splash screen, click Install now NOTE: When prompted to Get important updates for installation, click on Do not get the latest updates for installation. This selection is not recommended by the Windows 7 Setup program, but it is important that you make this TOSHIBA-recommended selection to avoid problems that may otherwise be introduced by non-toshiba supplied drivers. Once the upgrade process specified in this document is completed, please run Windows Update to install any critical updates from Microsoft. 3. When Prompted for Which type of installation do you want, click on Upgrade 4. Follow the Windows 7 on-screen instructions to complete the upgrade installation 7 POST-WINDOWS 7 UPGRADE INSTRUCTIONS TOSHIBA recommends installation of the following components after the Windows Vista to Windows 7 upgrade has completed successfully. Most of the component reinstallation instructions below reference the component having been downloaded from the TOSHIBA Support website. To download these components, go to select your model, then browse the list for needed components. You can shorten the list by selecting the Refine Search by setting of All Operating Systems and changing it to Windows 7 (32-bit) or Windows 7 (64-bit). If you need help with that process, see the TOSHIBA Support Bulletin at Recommended Components to Reinstall All Items Recommended for Reinstallation Intel Chipset SW Installation Utility TOSHIBA recommends that any of the following components be reinstalled after completing a Windows Vista to Windows 7 upgrade. This list is complete for the specific machines SKU mentioned above. This is a complete list of components that may or may not apply to your specific computer system configuration. The following list is in the order that TOSHIBA recommends they be installed. Any special installation instructions are listed. These special instructions specifically apply to the components that were removed prior to performing a Windows Vista to Windows 7 upgrade. Intel Robson Technology Driver/Intel Turbo Memory Intel Display Driver 32

12 Intel Display Driver 64 AMD Display Driver Realtek Audio Driver Atheros Wireless LAN driver TOSHIBA Speech System Bluetooth Stack for Windows by Toshiba Winbond CIR Driver TOSHIBA Software Modem 32 TOSHIBA Software Modem 64 TOSHIBA Value Added Package 32 TOSHIBA Value Added Package 64 HDMI Control Manager 32 HDMI Control Manager 64 TOSHIBA Disc Creator 32 TOSHIBA Disc Creator 64 PatchFiles TOSHIBA Registry Patch for Windows7 Devices & Printers TOSHIBA HW Setup Utility TOSHBA Supervisor Password Utility ConfigFree Recommended Reinstallation Instructions TOSHIBA has found that the following items require special attention when performing a Windows Vista to Windows 7 upgrade. TOSHIBA recommends that the user read, understand, and follow these instructions to avoid any issues when uninstalling, removing, and/or reinstalling these specific items ATI Display Adapter Drivers Windows 7 Installation After a successful Windows Vista to Windows 7 upgrade the user will be required to install the new ATI Display Adapter component. This is done by navigating to the location where the component was originally saved when downloaded from the TOSHIBA Support web site. The component installation steps are as follows. 1. Navigate to the location where component is located: 2. Double Click on component executable to activate component 3. Click on Start on begin installation 4. Screen may flicker and system may reboot during the installation 5. After the component installation is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the installation process

13 TOSHIBA (HD) DVD Player Windows 7 Installation After a successful Windows Vista to Windows 7 upgrade the user will be required to install the new TOSHIBA HD DVD Player component. This is done utilizing the TOSHIBA Application Installer software. NOTE: In some cases the TOSHIBA Application Installer is only available on Disk 1 of the Recovery DVD s either created using the TOSHIBA Recovery Disk Creator or included in the box with the users notebook. 1. Run the TOSHIBA Application Installer utility 2. Select TOSHIBA DVD Player or TOSHIBA HD DVD Player 3. Click Install 4. Follow any screen prompts to fully install the software 5. Screen may flicker and system may reboot during the installation 6. After the component installation is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the installation process CyberLink PowerCinema for TOSHIBA Windows 7 Installation In an effort to provide superior support for the New Windows 7 features and capabilities TOSHIBA has developed an update for the CyberLink PowerCinema application mentioned above. The instructions below outline the installation of the component after a successful Windows Vista to Windows 7 upgrade. 1. Navigate to the location of the component (Downloaded from TOSHIBA Web) a. CyberLink Power Cinema for TOSHIBA Patch Double Click to Activate the component 3. Select Start to begin component Installation 4. Screen may flicker and system may reboot during the installation After the component installation is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the installation process Bluetooth Stack for Windows by TOSHIBA Windows 7 Installation After a successful Windows Vista to Windows 7 upgrade the user will be required to install the new Bluetooth Stack for Windows by TOSHIBA component. This is done by navigating to the location where the component was originally saved when downloaded from the TOSHIBA Support web site. 1. Navigate to the location where component is located: 2. Double Click on component to activate component a. Bluetooth Stack for Windows By TOSHIBA 3. Click on Start to begin installation

14 4. Screen may flicker and system may reboot during the installation 5. After the component installation is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the installation process NOTE: User may need to activate the Bluetooth device on the notebook using the FN+F8 for the new Bluetooth Stack for Windows by TOSHIBA component to properly complete the installation process. NOTE: In Windows 7 the Bluetooth Information Exchange (BIE) file transfer is limited to single files. Multiple files may be selected using drag and drop but only one (1) file will be transferred TOSHIBA ConfigFree Windows 7 Installation After a successful Windows Vista to Windows 7 upgrade it is advised to install the new TOSHIBA ConfigFree Utility component. The following steps outline the installation process for the TOSHIBA ConfigFree component. 1. Navigate to the location where component is located: a. TOSHIBA ConfigFree 2. Double Click on component executable to activate component 3. Click on Start to begin installation 4. Screen may flicker and system may reboot during the installation After the component installation is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the installation process TOSHIBA Speech System Windows 7 Installation 8 RUN WINDOWS UPDATE After a successful Windows Vista to Windows 7 upgrade TOSHIBA recommends installing the new TOSHIBA Speech System software. 1. Navigate to the location where component is located a. TOSHIBA Speech System Double Click to activate executable component 3. Click on Start to begin installation 4. Follow all prompts to install TOSHIBA Speech System 5. Screen may flicker and system may reboot during the installation 6. After the component installation is complete the user is advised to do a manual Restart if not prompted to Restart/Reboot during the installation process After successfully upgrading from Windows Vista to Windows 7 and completing installation of the Windows 7 compatible components listed above, TOSHIBA recommends using the Windows Update feature of Windows 7 to install any important updates available from Microsoft.