SG20B. Cordless Scanner and Base Station. User s Guide

Transcription

1 SG20B Cordless Scanner and Base Station User s Guide

2 Intermec by Honeywell th Ave.W. Everett, WA U.S.A. The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation by Intermec by Honeywell. The word Intermec, the Intermec logo, EasySet, and Ready-to-Work, are either trademarks or registered trademarks of Intermec by Honeywell. For patent information please refer to ii SG20B Scanner + Bluetooth Base Station User s Guide

3 Document Change Record This page records changes to this document. The document was originally released as Revision 01. Version Number Date Description of Change 03 3/2014 Added Honeywell patent info and name. Added note that battery should be changed by a certified technician. Took out the Intermec USB Bluetooth Adapter as an accessory - no longer available. Reorganized Chapter 6. Added upgrade via base station. Added recover in firmware download procedure. Modified Chapter 5 and made some corrections. Took out reference to connectivity matrix - does not exist. Took out Korean support info. SG20B Scanner + Bluetooth Base Station User s Guide iii

4 Version Number Date Description of Change 02 4/2013 Revised for ANATEL certification - added Base Station model name (SG20BS) in the specs per their request. Took out firmware upgrade bar code in firmware upgrade procedure for paired (step 5) and not paired (step 2) scanners. This was an error. Corrected TBD s in Chapter 6 (maybe - need to check procedure to find firmware for base station). Added SG20B2D and SG20B2DHP on list of models where needed. Added cell phone scanning to predefined imager modes 1d and 2D bar codes with reflective surface. Updated 1D and HP reading distances with extended reading range activated. Added flexible stand in accessories. Modified the firmware download procedure for the scanner. Took out DPM mode. iv SG20B Scanner + Bluetooth Base Station User s Guide

5 Contents Document Change Record iii 1 Before You Begin ix Safety Information ix Global Services and Support ix Warranty Information ix Web Support x Send Feedback x Telephone Support x Who Should Read This Manual x Related Documents x About the SG20B Cordless Scanner About the SG20B Cordless Scanner Charge the SG20B Charging Times Check Battery Status Turn on the SG20B Connect the SG20B Connect as a System Direct Connection Advantages of a Connection as a System Scan Bar Codes Hands-Free Scanning Autostand Triggering Mode Understand the Lights Intermec Ready-to-Work Indicator Status Light Understand the Beeps Accessories Required Accessories SG20 Bluetooth Base Station SG20B Charge Base Optional Accessories SG20B Cordless Scanner + Bluetooth Base Station User s Guide v

6 2 Desktop/Wall Mount Desktop Adjustable Stand Flexible Stand About the SG20 Bluetooth Base Station About the SG20 Bluetooth Base Station Power the SG20 Bluetooth Base Station Install the SG20 Bluetooth Base Station Unmounted Installation Mounted Installation Understand the Ports SG20 Bluetooth Base Station Recommended Connections Understand the Light Accessories Connect the Scanner and Base Station as a System Connect the SG20 Bluetooth Base Station to a Host USB Interface Connect to the USB Connector Connect to the 10-Pin Modular Connector RS-232 Interface Keyboard Wedge Interface Connect the SG20B Scanner to a SG20 Bluetooth Base Station Out of Range Behavior Configure the Scanner and Base Station as a System Basic Setup with Configuration Bar Codes Reset Factory Defaults USB Interface Settings International Keyboard USB Cable Mode RS-232 Interface Settings Baud Rate Data Bits vi SG20B Cordless Scanner + Bluetooth Base Station User s Guide

7 Parity Stop Bits Configure the Postamble Postamble configuration bar codes - Scanner Postamble configuration bar codes - Base Station Configure Your System with EasySet Online Setup with EasySet Offline Setup with EasySet Connect and Configure the SG20B Scanner in Direct Connection. 49 Connect the SG20B in Direct Connection HID Bluetooth Device Connection Pair and Connect as an HID Bluetooth Device To Disconnect From the Host SPP Bluetooth Device Connection SPP Outgoing Connection (Host Initiated) SPP Incoming Connection (Scanner Initiated) Configure the SG20B in Direct Connection Basic Setup with Configuration Bar Codes Reset Your Scanner Set an International Keyboard Configure Your Scanner with EasySet in Direct Connection Online Setup with EasySet Offline Setup with EasySet Troubleshoot and Maintain the Scanner and Base Station Problems and Possible Solutions Call Product Support Upgrade the Firmware Download the Latest Firmware Upgrade Scanner Firmware via the Base Station Upgrade the Base Station Firmware Upgrade the Scanner Firmware in Direct Connection Prepare the Scanner for Firmware Upgrade Upgrade the Scanner Firmware Scanner Recovery in Firmware download Clean the SG20B SG20B Cordless Scanner + Bluetooth Base Station User s Guide vii

8 Reset the SG20B Scanner A Replace the SG20B Scanner Battery Specifications and Reading Distances Specifications Base Station Specifications B Reading Distances SG20B1D SG20B2D, SG20B2DHC SG20BHP, SG20BHPHC Optimizing Scanner Performance Optimizing Decoding Damaged 1-Dimensional Bar Codes Predefined Imager Modes Hands-Free Scanning viii SG20B Cordless Scanner + Bluetooth Base Station User s Guide

9 Before You Begin Before You Begin Safety Information This section provides you with safety information, technical support information, and sources for additional product information. Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions. This section explains how to identify and understand dangers, warnings, cautions, and notes that are in this document. You may also see icons that tell you when to follow ESD procedures and when to take special precautions for handling optical parts. A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment. A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data. Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances. Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at and click Support > Returns and Repairs > Warranty. SG20B Cordless Scanner + Bluetooth Base Station User s Guide ix

10 Before You Begin Web Support Visit the Intermec web site at to download our current manuals (in PDF). Visit the Intermec technical knowledge base (Knowledge Central) at and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product. Send Feedback Your feedback is crucial to the continual improvement of our documentation. To provide feedback about this manual, please contact the Intermec Technical Communications department directly at Telephone Support In the U.S.A. and Canada, call Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec web site, click About Us > Contact Us. Who Should Read This Manual Related Documents This SG20B Cordless Scanner + Base Station User s Guide is for the person who is responsible for installing, configuring, and maintaining the SG20B Cordless System. This SG20B Cordless Scanner + Base Station User s Guide provides you with information about the features of the SG20 Cordless Scanner and the SG20 Bluetooth Base Station, and how to install, configure, operate, maintain, and troubleshoot them. Before you work with the SG20B Cordless Scanner and SG20 Bluetooth Base Station, you should be familiar with your network and general networking terms, such as IP address. The Intermec web site at contains our documents (as.pdf files) that you can download for free. x SG20B Cordless Scanner + Bluetooth Base Station User s Guide

11 Before You Begin To download documents 1 Visit the Intermec web site at 2 Click the Products tab. 3 Using the Products menu, navigate to your product page. For example, to find the CN3 computer product page, click Computers > Handheld Computers > CN3. 4 Click the Manuals tab. If your product does not have its own product page, click Support > Manuals. Use the Product Category field, the Product Family field, and the Product field to help you locate the documentation for your product. SG20B Cordless Scanner + Bluetooth Base Station User s Guide xi

12 Before You Begin xii SG20B Cordless Scanner + Bluetooth Base Station User s Guide

13 1 About the SG20B Cordless Scanner This chapter provides an overview of the SG20B Cordless Scanner. This chapter covers these topics: About the SG20B Cordless Scanner Charge the SG20B Turn on the SG20B Connect the SG20B Scan Bar Codes Understand the Lights Understand the Beeps Accessories 1

14 Chapter 1 About the SG20B Cordless Scanner About the SG20B Cordless Scanner The SG20B Cordless Scanner is a general purpose handheld scanner. The SG20B is lightweight, ergonomically designed, and uses a Bluetooth radio for RF communications. Scanner window Status light Intermec Ready-to-Work indicator Trigger SG20B Cordless Scanner The SG20B is available in the following models: 1D linear imager SG20B1D-xxx 2D imager SG20B2D-xxx Health Care 2D imager SG20B2DHC-xxx High performance 2D area imager SG20BHP-xxx Health Care 2D area imager SG20BHPHC-xxx 2 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

15 Intermec Technologies Corp. Everett, WA MODEL,, : SG20 5V 1.7A IC: ICES-003 CLASS B IC: 1223A-BTM311 ANATEL: Contains TX FCC ID: HN2-BTM311 MEX SCT RCPACBT Made in Singapore BDA: XXXXXXXXXXXXXXX Chapter 1 About the SG20B Cordless Scanner Intermec Technologies Corp. MFD, : YY/MM/DD CN: SG20T1D-XXXXXX Everett, WA MODEL,, : SG20B 5V 1.7A IC: ICES-003 CLASS B Made in Singapore BDA: XXXXXXXXXXXXXXX MFD, : YY/MM/DD CN: SG20B1D-XXXXXX Charge the SG20B SG20B1D-XXXXXX SG20B Scan Engine Option: The scan engine option of your SG20B can be found in the first part of the configuration number. In this illustration, the scan engine option is SG20B1D for 1D linear imager. The SG20B uses a rechargeable lithium-ion battery (P/N BP-SG20- xxx) as its main power source. The battery pack used with this product may ignite, create a chemical burn hazard, explode, or release toxic materials if mistreated. Do not incinerate, disassemble, or heat above 100 C (212 F). Do not short circuit; may cause burns. Keep away from children. Charge only in Intermec Models CB-SG20-xxx or BB-SG20-xxx. Use of incorrect charger may present a risk of fire or explosion. Promptly dispose of used battery pack according to the instructions. The SG20B battery can be charged using the SG20B Charge Base (P/N CB-SG20-xxx) or SG20 base station (P/N BB-SG20-xxx). For more information, see Required Accessories on page 13. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 3

16 Chapter 1 About the SG20B Cordless Scanner Make sure you fully charge the battery before you start using the SG20B. Should a problem arise with the battery, you can change it by yourself. For more information on how to replace a battery, see Replace the SG20B Scanner Battery on page 83. To charge the scanner s battery Place the SG20B in a charge base or base station. The SG20B beeps twice and flashes green to show it is charging. Charging Times SG20B in a Charge Base Charging times differ depending on how the SG20B Charge Base or SG20 Base Station is powered. There are two charging times: Fast charge = approximately 3 hours Slow charge = approximately 6 hours Charge Base Charging Times USB Connector Slow charge DC connector Fast charge 4 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

17 Chapter 1 About the SG20B Cordless Scanner For more information on connecting the charge base see the SG20B Charge Base Instructions delivered in the box with your charge base. SG20 Base Station Charging Times USB Connector 10-Pin Modular Connector DC Connector Slow charge Fast charge Fast charge Check Battery Status Turn on the SG20B For more information on charging times using the base station see Understand the Ports on page 21. When the battery capacity remaining is lower than 20% the scanner status light flashes red approximately every 2 seconds. This means you need to charge the battery. If your scanner is off, pull the trigger to turn it on to see the battery status. Use the trigger to turn on the SG20B. To turn on the SG20B Pull the trigger. When you pull the trigger to turn on the SG20B, the scanner enters a discoverable state and remains discoverable for 5 minutes (before automatically shutting off, can be configured). While the SG20B is discoverable and in communications range, your host Bluetooth device can discover your SG20B and establish a Bluetooth connection. If your SG20B is already connected to a Bluetooth device (blue Intermec Ready-to-Work indicator on), it is not discoverable. If the status light on the SG20B flashes red when you pull the trigger to turn it on, you need to charge the battery. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 5

18 Chapter 1 About the SG20B Cordless Scanner Connect the SG20B Connect as a System Direct Connection The SG20B cordless scanner can be connected to a host either via a SG20 Base Station or via the host Bluetooth interface (for example an external Bluetooth USB adapter or an internal Bluetooth controller). In the first case, the "SG20B Scanner + SG20 Base Station" unit works as a single system (it is called "system" throughout this document). The base station acts as an interface between the scanner and the host. A system can work only if the scanner is connected to the base station via Bluetooth and if the base station is properly powered and connected to the host using the appropriate interface cables (USB, RS-232 or Keyboard wedge Y-cable). The system can then be seen as a tethered scanner, except than you can walk freely holding your scanner in your hand. For more information on how to connect and configure a SG20B scanner as a system, see Connect the Scanner and Base Station as a System on page 27 and Configure the Scanner and Base Station as a System on page 39. A scanner is said to be connected to a host in direct connection when it is connected to the host via a Bluetooth interface such as an external Bluetooth USB adapter or an internal Bluetooth controller. For more information on how to connect and configure a SG20B scanner in direct connection, see Connecting the SG20B Scanner in Direct Connection to a Host on page 51. Advantages of a Connection as a System The advantages of using your scanner as a system as opposed to a direct connection are the following: No need to know the Bluetooth address of the device to which to connect the scanner and to create a Bluetooth association bar code, No need to fit the host PC with a Bluetooth interface, 6 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

19 Scan Bar Codes Chapter 1 About the SG20B Cordless Scanner Several interfaces available: RS-232, USB VCP, USB HID, Keyboard Wedge, More reliable and faster data transfer. For the SG20BHP and SG20BHPHC do not look directly into the window area or at a reflection of the laser framing beam while scanning. Long-term exposure to the laser framing beam can damage your vision. The SG20B contains either a 1D linear imager (SG20B1D), a 2D imager (SG20B2D or SG20B2DHC) or high performance 2D imager (SG20BHP or SG20BHC) to scan bar code data. The type of scan engine you are using and the type of bar code you are decoding determines the way you scan the bar code. When you unpack the SG20B, these bar code symbologies are enabled: Code 39 Code 128 / GS1-128 EAN/UPC PDF417 (all models except SG20B1D) DataMatrix (all models except SG20B1D) If you are using bar code labels that are encoded in a different symbology, you need to enable the symbology on your SG20B. Use EasySet version or later to enable and disable symbologies for your scanner. Note: Be sure your SG20B scanner has established a Bluetooth connection with the SG20 Base Station (see Connect the SG20B Scanner to a SG20 Bluetooth Base Station on page 34) or with another Bluetooth device (see Connecting the SG20B Scanner in Direct Connection to a Host on page 51). If your scanner is not connected it will emit an error beep when scanning bar codes. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 7

20 Chapter 1 About the SG20B Cordless Scanner To scan with a 1D imager 1 Turn on your scanner by pressing the trigger. 2 Connect your scanner to a SG20 Base Station or to another Bluetooth device. 3 Point the SG20B at the bar code and hold the SG20B at a slight angle 5 to 25 cm (2 to 10 in) from the label. 4 Pull the trigger, and direct the red beam so that it falls across all bars in the bar code label. Use this test bar code: Code 39 Test Bar Code *123456* *123456* Tip: Depending on your screen resolution, you can scan bar codes displayed on your computer screen. By default, when the SG20B successfully scans a bar code, the SG20B beeps one time, the status light turns green for 2 seconds, and the scanner beam turns off. 5 Release the trigger. ABCD Scanning Bar Codes: The aiming and scanner beams that you see depend on which SG20B model you are using. 8 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

21 Chapter 1 About the SG20B Cordless Scanner To scan with a 2D imager 1 Turn on your scanner by pressing the trigger. 2 Connect your scanner to a SG20 Base Station or to another Bluetooth device. 3 Point the scanner window at the bar code label and hold the SG20B steady a few inches from the label. 4 Pull the trigger and use the laser framing to position the imager over the bar code or area to capture Example: SG20THP Laser Framing By default, when the SG20B successfully scans a bar code, the SG20B beeps one time, the status light turns green for 2 seconds, and the scanner lighting turns off. 5 Release the trigger. Hands-Free Scanning Note: When bar code labels are printed close to each other, try to frame only the bar code you want to read, to avoid reading the wrong bar code. The SG20B is a handheld scanner however you can scan items without having to hold your scanner in your hand. To do hands-free scanning, you will need to change the triggering mode to Autostand. To activate, see Hands-Free Scanning on page 99. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 9

22 Chapter 1 About the SG20B Cordless Scanner Autostand Triggering Mode Autostand mode is different depending on the scanner model. This section explains the difference between: Autostand for or all models except SG20B1D and Autostand for SG20B1D Autostand For All Models Except SG20B1D Autostand is a mix of Level and Presentation triggering modes. When the scanner is not in the Charge Base or Base station it is in Level mode (pull the trigger to scan a bar code). When you place the scanner in a Charge Base or Base Station it automatically switches to Presentation mode. In this mode the scanner turns on automatically when it detects movement in front of the scanner window. This allows you to use your scanner for hands-free scanning. To return to Level mode (handheld scanning) take the scanner out the of the base. Autostand For SG20B1D When using the 1D model Autostand is a mix of Level and Flashing triggering modes (1D model does not support Presentation mode). When the scanner is not in the Charge Base or Base station it is in Level mode (pull the trigger to scan a bar code). When you place the scanner in a Charge Base or Base Station it automatically switches to Flashing mode. In this mode the scanner is flashing. This allows you to use your scanner for hands-free scanning. To return to Level mode (handheld scanning) take the scanner out the of the base. Note: Autostand mode is not available when using the Desktop Adjustable stand or the Flexible stand because it does not provide automatic detection of the scanner. If you are using this stand with the SG20B you must also enable the Ignore Stand Detect setting using EasySet version or later. In this case the scanner switches to Presentation/Flashing mode after a configurable timeout and is not dependent on the stand. 10 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

23 Chapter 1 About the SG20B Cordless Scanner Understand the Lights The status light and Intermec Ready-to-Work indicator on the SG20B flash red, green, amber and/or blue depending on the status of the scanner, battery and Bluetooth connection. Intermec Ready-to-Work Indicator The Intermec-Ready-to-Work indicator (blue LED) gives information about the Bluetooth connection. When a connection has been established the light is always on (blue) unless the scanner is docked in a Base station or charge base. In this case the blue light turns off even though the Bluetooth connection is still active. Blue Intermec Ready-to-Work Indicator Light State Off Blinking, slow Blinking, fast On What it Means A Bluetooth connection has not been established. OR Scanner is docked in a base station or charge base (Bluetooth connection is active - check host to verify connection). The scanner is trying to establish a Bluetooth connection with a Bluetooth device. The scanner is awaiting user acknowledgement in a pairing procedure. A Bluetooth connection to the base station or host computer is established. The SG20B is ready to scan bar codes and send data. When using your scanner to scan bar codes (blue light on) your scanner will also flash status information using green, red and amber lights. See the Status Light information in the next section. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 11

24 Chapter 1 About the SG20B Cordless Scanner Status Light The status light flashes green, red or amber to indicate the status of the scanner and/or battery. Status information is sometimes shown even if the Intermec Ready-to-Work Indicator is on. This way the scanner can communicate more than one type of information at the same time. For example while the blue LED is on to show that there is a Bluetooth connection, the scanner will flash green when you have successfully scanned a bar code. Default Status Light Description Light State Green light on for 2 seconds Green light flashes 2 times Red light on for 2 seconds Red, blinking Green, blinking (only when docked) Green, on (only when docked) Amber, blinking What it Means The scanner successfully decoded a bar code and sent the data to the host. A configuration bar code was successfully read. Transmission error OR Configuration bar code was not accepted Battery power is low (< 20% - need to charge). The scanner is charging. Battery power is < 95%. Battery is fully charged. Battery fault. 12 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

25 Chapter 1 About the SG20B Cordless Scanner Understand the Beeps The SG20B beeps to give you audio feedback when performing some functions. For example, you hear a beep each time you scan a valid bar code. Accessories Required Accessories Default SG20B Beep Descriptions Beep Sequence Single beep Two fast beeps What it Means The SG20B successfully scanned a bar code. The SG20B successfully scanned a configuration bar code or has been turned on. Two beeps, bitonal The SG20B is properly docked in the SG20B Charge Base or SG20 Base Station. Six very fast beeps Transmission error OR Configuration bar code was not accepted Series of beeps The SG20B is connecting to a Bluetooth host. from low to high Series of beeps from high to low The SG20B is disconnecting from a Bluetooth host. Note: The scanner does not beep when disconnecting automatically after a long period of inactivity or when reading the "Bluetooth Device Disconnect" configuration bar code. The following accessories are available for your scanner. One of the following accessories is required for your SG20B Cordless Scanner. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 13

26 Chapter 1 About the SG20B Cordless Scanner SG20 Bluetooth Base Station The Bluetooth Base station is used to charge your scanner and connect it to a non-bluetooth host. For more information on the base station see About the SG20 Bluetooth Base Station on page 18. SG20 Bluetooth Base Station: P/N BB-SG20-xxx SG20B Charge Base The charge base is used to charge your scanner only (no Bluetooth connection). For more information on the charge base see the SG20B Charge Base Instructions delivered in the box with the charge base. Optional Accessories SG20 Charge Base: P/N CB-SG20-xxx The following accessories are optional. 14 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

27 Chapter 1 About the SG20B Cordless Scanner Desktop/Wall Mount The desktop/wall mount holder can be used to store the SG20B when you are not using it. You can attach the holder with screws either to a desk or to a wall. SG20 Desktop/Wall Mount Holder: P/N Holder-SG20-xx Desktop Adjustable Stand The desktop adjustable stand can be used to adjust the scanning angle when using the SG20B as a hands-free scanner (must change the default trigger setting) or to store it when you are not using it. SG20 Desktop Adjustable Stand: P/N Stand-SG20-xx SG20B Cordless Scanner + Bluetooth Base Station User s Guide 15

28 Chapter 1 About the SG20B Cordless Scanner Flexible Stand SG20 Flexible Stand: P/N Flexstand-SG20-xx 16 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

29 2 About the SG20 Bluetooth Base Station This chapter provides an overview of the SG20B Bluetooth Base Station. This chapter covers these topics: About the SG20 Bluetooth Base Station Power the SG20 Bluetooth Base Station Install the SG20 Bluetooth Base Station Understand the Ports Understand the Light Accessories 17

30 Chapter 2 About the SG20 Bluetooth Base Station About the SG20 Bluetooth Base Station The SG20 Bluetooth Base Station is used to connect an Intermec scanner to a non-bluetooth host device. Data is transmitted from the scanner to the host via the SG20 Bluetooth Base Station. The SG20 Bluetooth Base Station is also used to charge a SG20B cordless Bluetooth scanner. The SG20B scanner and SG20 Bluetooth Base Station are used together (in connection) as a standalone system. USB connector 10-pin modular connector DC power connector Intermec Ready-to-Work indicator SG20 Bluetooth Base Station Power the SG20 Bluetooth Base Station The SG20 Bluetooth Base Station is powered through the cable connected to a host device or an external Intermec power supply. See Connect the SG20 Bluetooth Base Station to a Host on page 28 for connection details. Note: You cannot power the SG20 Bluetooth Base Station using a standard USB cable plugged in a power outlet via a USB power adapter. 18 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

31 Chapter 2 About the SG20 Bluetooth Base Station Install the SG20 Bluetooth Base Station You can choose an unmounted installation or mounted installation for the base station. Provided in the box: Self-adhesive rubber feet (unmounted option) Double-sided foam tape (mounted option) Not provided: Unmounted Installation Mounting hardware appropriate for the thickness of the mounting surface (mounted option) For an unmounted installation apply the rubber feet (provided) to their positions under the base. Mounted Installation SG20 Bluetooth Base Station Rubber Feet Locations For a mounted installation apply the foam tape (provided) or use mounting hardware (not provided). To install using double-sided foam tape 1 Remove the protective film from one side of the double-sided tape and position onto tape locations. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 19

32 Chapter 2 About the SG20 Bluetooth Base Station SG20 Bluetooth Base Station Tape Locations 2 Remove the protective films from other sides. 3 Place the base station on a flat and clean mounting surface and push firmly. To install using mounting hardware 1 Drill two holes in the mounting surface at a distance of 8.4 cm (3.3 in) and install mounting hardware. 2 Mount the base station. 0.4 cm (0.16 in) gap with feet 0.22 cm (0.09 in) gap without feet Mounting the SG20 Bluetooth Base Station with Hardware 20 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

33 Understand the Ports Chapter 2 About the SG20 Bluetooth Base Station The SG20 Bluetooth Base Station has three ports which are described in the following table. USB connector 10-pin modular connector DC power connector SG20 Bluetooth Base Station Ports SG20 Bluetooth Base Station Port Description Port USB connector Symbol: Description Used to transmit data as well as receive host commands (via EasySet) and charge a scanner. The host USB port must provide 500 ma to power the base station and charge a scanner (slow charge 6 hrs) on this port. If not possible or to charge the scanner in fast charge you will need to use an Intermec external power supply connected to the DC connector. Note: You cannot charge a scanner by plugging a standard USB cable in a power outlet via a USB power adapter. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 21

34 Chapter 2 About the SG20 Bluetooth Base Station SG20 Bluetooth Base Station Port Description Port 10-Pin modular connector Symbol: DC connector Symbol: Description Used to connect any SG20 scanner cable (powered & nonpowered): USB cable (non-powered) Used to transmit data and receive host commands (via EasySet). To charge a scanner (fast charge 3 hrs) you must connect an external power supply on the DC connector on the base. Keyboard wedge Y-cable (non-powered) Used to send data to a data collection application. To charge a scanner (fast charge 3 hrs) you must use an external power supply connected to the DC connector on the base. RS-232 cable (powered) Used to transmit data and receive host commands (via EasySet). The RS-232 cable requires a power supply connected to the cable. This power supply provides power to charge a scanner (fast charge 3 hrs). No power needed on the base DC connector. Used to connect an Intermec power supply unit and charge a scanner (fast charge 3 hrs). 22 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

35 Chapter 2 About the SG20 Bluetooth Base Station SG20 Bluetooth Base Station Recommended Connections The figure below shows the recommended connection configurations to charge and/or interface with a SG20B scanner. + (optional, for fast charge) + + SG20 Bluetooth Base Station Recommended Connections SG20B Cordless Scanner + Bluetooth Base Station User s Guide 23

36 Chapter 2 About the SG20 Bluetooth Base Station Understand the Light The SG20 Bluetooth Base Station has a blue Intermec Ready-to- Work light. This light is used to indicate the status of the Bluetooth and host connection as well as data transmission. Intermec Ready-to-Work indicator SG20 Bluetooth Base Station Ready-to-Work Light Blue Intermec Ready-to-Work Indicator Description Light State What It Means 2 flashes Power-up On A Bluetooth connection has been established. The SG20 Bluetooth Base Station is ready to receive data from the scanner. 1 blink off Data has been successfully transmitted to the host. Slow blinking Connection is incomplete (cannot charge and/or interface with the scanner). See figure SG20 Bluetooth Base Station Recommended Connections on page 23. Off A Bluetooth connection has not been established. 24 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

37 Chapter 2 About the SG20 Bluetooth Base Station Accessories You will need one or more of the following cables for your SG20 Bluetooth Base Station. SG20 Bluetooth Base Station Cable List Cable SG20 USB cable (non-powered) SG20 Keyboard wedge cable SG20 RS-232 cable Universal Intermec power supply 5V Part Number CAB-SG20-USBxxx CAB-SG20-KBWxxx CAB-SG20-SERxxx xxx Note: A power cord is also needed to plug in the power supply. The power cord needed depends on your country and is sold separately. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 25

38 Chapter 2 About the SG20 Bluetooth Base Station 26 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

39 3 Connect the Scanner and Base Station as a System This chapter explains how to connect the SG20 Bluetooth Base Station to a host and how to connect the SG20B to a SG20 Bluetooth Base Station. This chapter covers these topics: Connect the SG20 Bluetooth Base Station to a Host Connect the SG20B Scanner to a SG20 Bluetooth Base Station 27

40 Chapter 3 Connect the Scanner and Base Station as a System Connect the SG20 Bluetooth Base Station to a Host USB Interface The SG20 Bluetooth Base Station is connected to a host device using different cables depending on the interface for your application. This section provides information on the following interfaces: USB RS-232 Keyboard Wedge For a USB interface a standard or Intermec SG20 USB cable is connected to the USB connector or to the 10-pin modular connector. See Accessories on page 25 for a list of available cables. The default USB interface is Keyboard HID. To switch to Virtual Com Port mode, see USB Cable Mode on page 42. Connect to the USB Connector Use a standard USB cable to connect from the USB connector of the base station to the USB port of your host. The host must provide 500 ma to power the base station and charge a scanner by slow charge. To charge a scanner by fast charge you must also connect an external power supply to the DC connector. 28 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

41 Chapter 3 Connect the Scanner and Base Station as a System To connect a USB cable to the USB connector 1 Connect a standard USB cable to the USB connector of the base station and to the host. USB connector DC connector x 2 Optional external power supply Standard USB cable SG20 Bluetooth Base Station USB Connection on USB Connector 2 Connect the power supply (optional) to the DC connector and to an AC power outlet. 3 If your host device is off, turn it on. The SG20 Bluetooth Base Station is successfully connected and power is on when the blue light flashes 2 times. Note: If you do not use an external power supply you may get a message that the host does not provide enough power. In this case use a different hub or disconnect other USB devices. The host must provide 500mA from the USB port to power the base station and charge a scanner by slow charge. 4 If necessary, configure your SG20 Bluetooth Base Station for an International keyboard using EasySet. The default keyboard is North America (for additional keyboards, see International Keyboard on page 41). SG20B Cordless Scanner + Bluetooth Base Station User s Guide 29

42 Chapter 3 Connect the Scanner and Base Station as a System Connect to the 10-Pin Modular Connector Use an Intermec SG20 USB cable to connect from the 10-pin modular connector of the base station to the USB port of your host. An external power supply to the DC connector is required. To connect a USB cable to the 10-pin modular connector 1 Connect an Intermec SG20 USB cable to the 10-pin modular connector of the base station and to the host. 10-pin modular connector x 2 External power supply SG20 USB cable SG20 Bluetooth Base Station USB Connection on 10-pin Modular Connector 2 Connect the power supply to the DC connector and to an AC power outlet. 3 If the host is turned off, turn it on. The SG20 Bluetooth Base Station is successfully connected and power is on when it emits 2 blue flashes. 4 If necessary, configure your SG20 Bluetooth Base Station for an International keyboard using EasySet. The default keyboard is North America (for additional keyboards, see International Keyboard on page 41). 30 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

43 RS-232 Interface Chapter 3 Connect the Scanner and Base Station as a System For an RS-232 interface the RS-232 cable is connected to the 10-pin modular connector and requires an external power supply connected to the RS-232 cable. See Accessories on page 25 for a list of part numbers for the different cables. An RS-232 cable provides power to charge a scanner by fast charge. The default RS-232 serial parameters for the SG20 Bluetooth Base Station are: Baud Rate: Data Bits: 8 Parity: none Stop Bits: 1 To connect an RS-232 cable 1 Turn off your host device. 2 Connect the RS-232 cable to the 10-pin modular connector of your base station and connect to the host device. 10-pin modular connector x 2 RS-232 cable with power supply SG20 Bluetooth Base Station RS-232 Connection 3 Connect the power supply to the RS-232 cable and an AC power outlet. 4 Turn on the host device. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 31

44 Chapter 3 Connect the Scanner and Base Station as a System Keyboard Wedge Interface The SG20 Bluetooth Base Station is successfully connected and power is on when it emits 2 blue flashes. 5 If necessary, configure the serial parameters of your base station using EasySet to match the host device (for more information on serial parameters setup, see RS-232 Interface Settings on page 43). For a keyboard wedge interface the keyboard wedge Y-cable is connected to the 10-pin modular connector. If your host does not provide enough power you can connect an external power supply to the Y-cable. This will power your base station but will not provide enough power to charge a scanner in the base. To charge a scanner (fast charge) you must connect an external power supply to the DC connector. To connect with a keyboard wedge Y-cable 1 Turn off your host device. Do not connect a keyboard wedge Y-cable to a host that is turned on. You may damage your product. 2 Connect the Y-cable to the 10-pin modular connector of your base station and to the host device (one end to the host and the other to a PS2 keyboard). 32 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

45 Chapter 3 Connect the Scanner and Base Station as a System 10-pin modular connector DC connector x 2 External power supply Keyboard wedge Y-cable SG20 Bluetooth Base Station Keyboard Wedge Y-Cable connection 3 Connect the external power supply. 4 Turn on your host device. The SG20 Bluetooth Base Station is successfully connected and power is on when it emits 2 light flashes. 5 If necessary, configure your SG20 Bluetooth Base Station for an International keyboard. The default keyboard is North America (for additional keyboards, see International Keyboard on page 41). SG20B Cordless Scanner + Bluetooth Base Station User s Guide 33

46 Chapter 3 Connect the Scanner and Base Station as a System Connect the SG20B Scanner to a SG20 Bluetooth Base Station You can use Bluetooth radio communication to connect your SG20B scanner to the SG20 Bluetooth Base Station. When your base station is connected to your host and your scanner is connected to your base station, they can be seen together as a single system, such as a tethered scanner. To connect a scanner to the base station 1 Connect the SG20 Bluetooth Base Station to a host device using the correct cable for your interface (see Connect the SG20 Bluetooth Base Station to a Host on page 28). 2 Turn your SG20B on by pressing the trigger. 3 Read the Bluetooth association bar code on the bottom of the SG20 Bluetooth Base Station. 34 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

47 Chapter 3 Connect the Scanner and Base Station as a System Bluetooth Association 00 0F B3 F71 Connect the SG20B to the SG20 Bluetooth Base Station The scanner beeps twice, the green status light flashes twice and the blue Intermec Ready-to-Work indicator starts blinking. When the scanner connects to the base station it emits a series of beeps from low to high. The blue Intermec Ready-to-Work indicator turns on and stays on for both the scanner and base station. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 35

48 Chapter 3 Connect the Scanner and Base Station as a System Out of Range Behavior Bluetooth Connected Intermec-Ready-to-Work Indicator On Your scanner is ready to scan data. Note: If you cannot read the association bar code located on the bottom of the base station you will need to create an association bar code using EasySet, see Configure Your System with EasySet on page 47. If the Bluetooth connection is lost (out of range, scanner battery too low, etc.) the scanner and base station will automatically try to reconnect once the problem is resolved (back in to range, recharge scanner battery, etc.). If you try to read a bar code while the scanner is disconnected from the base station, the scanner will emit an error beep. No data is stored in the buffer, meaning that no data can be lost when the scanner looses connection with the base station. 36 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

49 Chapter 3 Connect the Scanner and Base Station as a System To disconnect a scanner from the base station Scan this bar code: Bluetooth Device Disconnect The SG20B disconnects from your base station, and the blue Intermec Ready-to-Work indicator turns off. Tip: Depending on your screen resolution, you may be able to scan bar codes displayed on your computer screen. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 37

50 Chapter 3 Connect the Scanner and Base Station as a System 38 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

51 4 Configure the Scanner and Base Station as a System This chapter explains how to configure the SG20B scanner and SG20 Bluetooth Base Station as a system. It includes these topics: Basic Setup with Configuration Bar Codes Configure Your System with EasySet 39

52 Chapter 4 Configure the Scanner and Base Station as a System Basic Setup with Configuration Bar Codes Reset Factory Defaults This section provides you with configuration bar codes for a basic setup. For more configuration options, use EasySet (see Configure Your System with EasySet on page 47). All default values are marked with (*). For a same setup, configuration bar codes can be different depending on whether they apply to the scanner or to the SG20 Bluetooth Base Station. This is indicated in the configuration bar code title ( Scanner or Base Station ). For example to reset your scanner to the factory default settings, you will need to scan the Reset factory defaults - Scanner configuration bar code; for the base station, scan the Reset factory defaults - Base station configuration bar code. Note: It is recommended that your SG20B scanner has established a Bluetooth connection with a SG20 Bluetooth Base Station (see Connect the SG20B Scanner to a SG20 Bluetooth Base Station on page 34) prior to reading configuration bar codes. You can reset the factory defaults of the scanner or of the base station. When resetting your scanner, the Bluetooth connection is lost. Make sure you establish a Bluetooth connection again before trying to read bar codes. Reset factory defaults - Scanner Reset factory defaults - Base station 40 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

53 USB Interface Settings Chapter 4 Configure the Scanner and Base Station as a System Use these configuration bar codes to set up your keyboard and USB cable mode. International Keyboard By default the SG20 Bluetooth Base Station uses a North American keyboard layout. Use these configuration bar codes to select the keyboard for your country. Additional keyboards are available in EasySet (see Configuring Your System with EasySet on page 31). North American Windows (*) - Base station French Windows - Base station French Canadian Windows 95/98 - Base station French Canadian Windows XP/ Base station German Windows - Base station Spanish Windows - Base station Italian Windows - Base station SG20B Cordless Scanner + Bluetooth Base Station User s Guide 41

54 Chapter 4 Configure the Scanner and Base Station as a System UK English Windows - Base station Japanese Windows - Base station Brazilian Portuguese Windows - Base station çg Czech Republic Windows - Base station Slovakian Windows - Base station Hungarian 101-key - Base station USB Cable Mode By default the USB cable mode is set to keyboard HID. However you can also set up your system to use the virtual COM USB cable mode. The following configuration bar codes only apply to a connection with the SG20 Bluetooth Base Station when the base station is connected to your host using a USB cable. USB Keyboard HID (*) USB Virtual COM When you change the USB cable mode, the scanner disconnects from the base station then automatically reconnects to it. 42 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

55 Chapter 4 Configure the Scanner and Base Station as a System For a first time setup when using the virtual COM USB cable mode you will need to download and install the driver. You can download the driver from Knowledge Central on the Intermec web site. To download the USB virtual COM driver: 1 Go to 2 In the search box type SG20B USB driver and click Search. 3 Download the driver and instructions. 4 Follow the installation procedure provided in Knowledge Central. RS-232 Interface Settings Note: You can also install the virtual COM driver using EasySet version or later by selecting Virtual COM driver installation in the Options menu. Use these configuration bar codes to set up the RS-232 interface. Baud Rate (*) SG20B Cordless Scanner + Bluetooth Base Station User s Guide 43

56 Chapter 4 Configure the Scanner and Base Station as a System Data Bits 7 8 (*) Parity None (*) Even Odd Stop Bits 1 (*) 2 44 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

57 Configure the Postamble Chapter 4 Configure the Scanner and Base Station as a System The default postamble is <CR> <LF> for the scanner and None for the base station. For certain applications or when using USB Keyboard HID you may need to change this setting. You can set a postamble for the scanner as well as for the base station. Data are transmitted as follows with a postamble and/or preamble: [Preamble - Base station][preamble - Scanner][Data][Postamble - Scanner][Postamble - Base station]. Postamble configuration bar codes - Scanner Use the following configuration bar codes to change the default postamble at scanner level. Carriage Return + Line Feed (*) - Scanner None - Scanner Carriage Return - Scanner Enter - Scanner SG20B Cordless Scanner + Bluetooth Base Station User s Guide 45

58 Chapter 4 Configure the Scanner and Base Station as a System Postamble configuration bar codes - Base Station Use the following configuration bar codes to change the default postamble at base station level. Carriage Return + Line Feed - Base station None (*) - Base station Carriage Return - Base station Enter - Base station 46 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

59 Chapter 4 Configure the Scanner and Base Station as a System Configure Your System with EasySet EasySet is an Intermec configuration application that provides you with two ways to configure your scanner. Online setup send configuration commands from EasySet directly to the product. Offline setup send configuration commands to a bar code setup sheet, print the setup sheet and use a scanner to scan the bar codes. EasySet is available on the Intermec web site at EasySet. Simply download and install. Online Setup with EasySet Online setup with EasySet is only available if you are using an RS-232 cable or a USB cable. To configure your system online by sending commands from EasySet 1 Connect the base station to a host PC using an RS-232 or USB cable and set connection parameters if necessary. 2 Start EasySet. The first time you start EasySet, the Select product dialog box appears. If the Select product dialog box does not appear, choose Product > Select or click on the product icon in the upper left corner. 3 Select your product (SG20BSYS). 4 Select Communication > Select communication interface. The Device Selection dialog box appears. 5 Select the communication interface that you are using for your system and click OK. 6 EasySet connects to your system and retrieves the current configuration. These configurations are indicated with a blue check mark or blue text. Open the folders to find the configuration commands needed. Double click each command to send it to the system. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 47

60 Chapter 4 Configure the Scanner and Base Station as a System Note: The scanner does not beep when you send configuration commands online from EasySet. When you select Disconnect from the Communication menu in Easyset, the base station reboots and the scanner disconnects then reconnects to it. Offline Setup with EasySet To configure your system offline by scanning bar codes 1 Start EasySet. The first time you start EasySet, the Select product dialog box appears. If the Select product dialog box does not appear, choose Product > Select or click on the product icon in the upper left corner. 2 Select your product (SG20BSYS). 3 Open the folders to find the configuration commands needed. Double-click each command to send each command to the setup sheet. 4 Click on the print icon to print out the setup sheet and scan the commands. 48 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

61 5 Connect and Configure the SG20B Scanner in Direct Connection This chapter explains how to connect the SG20B scanner to a host and how to set up the scanner in direct connection configuration. This chapter covers these topics: Connect the SG20B in Direct Connection Configure the SG20B in Direct Connection 49

62 Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection Connect the SG20B in Direct Connection The cordless SG20B scanner can communicate with a host device through the Bluetooth communications Human Interface Device Profile (HID) and Serial Port Profile (SPP). This is called a direct connection as opposed to a connection as a system (which uses an SG20 Bluetooth Base Station to interface with the host). HID Bluetooth Device Connection With the HID profile, your SG20B is recognized as a keyboard. Connection information is stored, meaning that if the scanner loses connection (out of range, low battery, etc.), it will try to reconnect as soon as possible (back into range, charged battery, etc.). Moreover, no specific software is needed in HID profile as opposed to SPP profile to collect data. Before trying to pair and connect your scanner, make sure: it is not already trying to establish a Bluetooth connection. If so, the blue Intermec Ready-to-Work indicator blinks; read the Bluetooth device disconnect bar code. Bluetooth Device Disconnect it is not already paired with your Bluetooth device. If so, remove it from your host s Bluetooth devices list. your host is set to allow Bluetooth device connections. Pair and Connect as an HID Bluetooth Device This section describes how to pair and connect your scanner from your host PC. To pair and connect as an HID Bluetooth device 1 Turn on your scanner by pulling the trigger. 50 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

63 Intermec Technologies Corp. Everett, WA MODEL,, : SG20 5V 1.7A IC: ICES-003 CLASS B IC: 1223A-BTM311 ANATEL: Contains TX FCC ID: HN2-BTM311 MEX SCT RCPACBT Made in Singapore BDA: XXXXXXXXXXXXXXX Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection 2 Scan the Bluetooth device profile - HID configuration bar code Bluetooth Device Profile - HID 3 Double-click the Bluetooth icon on your taskbar. The Bluetooth Devices listing all paired devices window appears. 4 Click on the command for adding a Bluetooth device (Add or Add a device depending on operating systems). The wizard for adding Bluetooth devices appears. 5 Follow the on screen instructions until your host searches for Bluetooth devices. The SG20B scanner appears in the Bluetooth device list as a keyboard in the following format: SG20B - BDA, where BDA is the scanner s Bluetooth Device Address (by default - name can be changed). You can find the BDA on the scanner s label. Intermec Technologies Corp. MFD, : YY/MM/DD CN: SG20T1D-XXXXXX Everett, WA MODEL,, : SG20B 5V 1.7A IC: ICES-003 CLASS B Made in Singapore BDA: XXXXXXXXXXXXXXX MFD, : YY/MM/DD CN: SG20B1D-XXXXXX BDA: XXXXXXXXXXXX SG20B BDA: The scanner BDA can be found on the scanner s label Note: If the scanner does not appear in the list, it might be already paired with the host. Under some operating systems, already paired Bluetooth devices do not appear in the Bluetooth device search list. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 51

64 Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection 6 Select your scanner and validate. 7 If a PIN is required (depending on your host operating system and Bluetooth version), enter the default Bluetooth PIN (0000) and validate. The blue Intermec Ready-to-Work indicator starts blinking rapidly, indicating that the scanner is awaiting acknowledgment. 8 Pull the trigger. Your scanner is paired and automatically connects to the host. It emits a series of beeps from low to high, and the blue Intermec Ready-to-Work indicator turns solid blue. To Disconnect From the Host To disconnect from the host, scan the disconnect bar code: Bluetooth Device Disconnect Check that the scanner is no longer in the host s device list. If necessary, manually remove the scanner from the list SPP Bluetooth Device Connection The SPP profile allows your SG20B to use the Bluetooth link as a serial port to communicate with your host device. If you are using an application working with serial ports, you do not need to modify it to collect data with the SG20B. You can connect your scanner to your host using one of the following connections: SPP outgoing connection (host initiated) SPP incoming connection (scanner initiated) 52 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

65 Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection Before trying to pair or connect your scanner, make sure: it is not already trying to establish a Bluetooth connection. If so, the blue Intermec Ready-to-Work indicator blinks; read the Bluetooth device disconnect bar code. Bluetooth Device Disconnect it is not already paired with your Bluetooth device. If so, remove it from your host s Bluetooth devices list. your host is set to allow Bluetooth device connections. SPP Outgoing Connection (Host Initiated) A host-initiated (Outgoing) SPP connection requires opening the Outgoing virtual COM port from your host application (EasySet or a terminal emulation program for example). The advantage of this method is that no Bluetooth association bar code is required but if the connection with the host is lost, you must reconnect by re-opening the COM port. To connect in SPP device profile outgoing connection 1 Turn on your scanner by pulling the trigger. 2 Scan the Bluetooth device profile - SPP configuration bar code Bluetooth Device Profile - SPP (*) 3 Pair the scanner with your device: Double-click the Bluetooth icon on your taskbar. The Bluetooth Devices window appears. Click on the command for adding a Bluetooth device (Add or Add a device depending on operating systems). The wizard for adding Bluetooth devices appears. Follow the on screen instructions until your host searches for Bluetooth devices. The SG20B scanner appears in the Bluetooth device list in the following format: SG20B - BDA, SG20B Cordless Scanner + Bluetooth Base Station User s Guide 53

66 Intermec Technologies Corp. Everett, WA MODEL,, : SG20 5V 1.7A IC: ICES-003 CLASS B IC: 1223A-BTM311 ANATEL: Contains TX FCC ID: HN2-BTM311 MEX SCT RCPACBT Made in Singapore BDA: XXXXXXXXXXXXXXX Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection where BDA is the scanner s Bluetooth Device Address (by default - name can be changed). You can find the BDA on the scanner s label. Intermec Technologies Corp. MFD, : YY/MM/DD CN: SG20T1D-XXXXXX Everett, WA MODEL,, : SG20B 5V 1.7A IC: ICES-003 CLASS B Made in Singapore BDA: XXXXXXXXXXXXXXX MFD, : YY/MM/DD CN: SG20B1D-XXXXXX BDA: XXXXXXXXXXXX SG20B BDA: The scanner BDA can be found on the scanner s label Note: If the scanner does not appear in the list, it might be already paired with the host. Under some operating systems, paired devices do not appear in the Bluetooth device search list. Select your scanner and validate. If a PIN is required (depending on your host operating system and Bluetooth version), enter the default Bluetooth PIN (0000) and validate. The blue Intermec Ready-to-Work indicator starts blinking rapidly, indicating that the scanner is awaiting acknowledgment. Pull the trigger. Your scanner is now paired with your host. Two virtual Standard serial ports over Bluetooth link (incoming and outgoing) are created. 4 Note the outgoing COM port number, for example, by opening the Bluetooth settings from the Bluetooth icon in the taskbar or the operating system Device Manager. 54 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

67 Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection 5 Connect the host to the scanner by opening the COM port: Turn on the scanner by pulling the trigger. Start your host application and select the Outgoing COM port that you noted previously (see above). Depending on your host configuration and the time elapsed since your last connection or if your scanner has been reset since pairing, a pop-up might appear, indicating that a Bluetooth device is trying to connect. If so, click on the pop-up. A window appears asking for the pairing code. Enter the default Bluetooth PIN (0000) and validate.the blue Intermec Ready-to-Work indicator starts blinking rapidly, indicating that the scanner is awaiting acknowledgment. Pull the trigger. When the scanner connects to your host PC, it emits a series of beeps from low to high, and the blue Intermec Ready-to-Work indicator turns solid blue. To Disconnect from the Host Use the Bluetooth disconnect procedure specific to your host application. When the scanner disconnects from the host, it emits a disconnect successful beep sequence (series of beeps from high to low), and the blue Intermec Ready-to-Work indicator turns off (default scanner behavior). SPP Incoming Connection (Scanner Initiated) A scanner-initiated (Incoming) SPP connection requires reading a Bluetooth association bar code then opening the Incoming port from the host application (a terminal emulation program for example). The advantage of this method is that the scanner automatically tries to reconnect to the host application each time the connection is lost. This method is recommended when you are collecting data for a data management application. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 55

68 Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection To connect in SPP device profile incoming connection 1 Turn the scanner on by pulling the trigger. 2 Scan the Bluetooth device profile - SPP configuration bar code Bluetooth Device Profile - SPP (*) 3 Make sure that your host is enabled for Bluetooth connection from an external device (your SG20B). Right-click the Bluetooth icon in the Windows system tray and choose Open Settings (or its equivalent). A Bluetooth settings window is displayed. Under the Options tab (or equivalent), activate the following options or their equivalents: Allow Bluetooth devices to connect to this computer Alert me when a new Bluetooth device wants to connect Under the COM Ports tab (or equivalent): Note the host computer s Incoming COM port. If there is no incoming COM port, you must create one. Under the Hardware tab (or equivalent): Select Properties > Advanced and note the host computer s Bluetooth address. 4 Create a Bluetooth connection bar code in EasySet Start EasySet version or later. Make sure that SG20B is selected as your product. Select the Interface > Bluetooth > Connection > Bluetooth Quick Connect folder. Double-click on the Compose BT address command. A Bluetooth - Connect/disconnect - Compose BT address window opens. Compose your host Bluetooth Device Address (BDA) and click OK. The Bluetooth association bar code is created. 56 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

69 Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection 5 Read the Bluetooth connection bar code. You may be able to read it on the screen in EasySet, if not you can print it out as a label and perhaps stick it on your host device where it is easy to read (suggestion). The blue Intermec Ready-to-Work indicator blinks slowly for 5 minutes to indicate it is waiting to connect (default scanner behavior). 6 Start the host application you want to connect to and open the Incoming COM port you noted previously. If a PIN is required (depending on your host operating system and Bluetooth version), enter the default Bluetooth PIN (0000) and validate. The blue Intermec Ready-to-Work indicator starts blinking rapidly, indicating that the scanner is awaiting acknowledgment. 7 Pull the trigger. When the scanner connects to your host application, it emits a series of beeps from low to high, and the blue Intermec Ready-to- Work indicator turns solid blue (default scanner behavior). To Disconnect From the Host Use the Bluetooth disconnect procedure specific to your host application to close the Incoming COM port. When the scanner disconnects from the host PC, it emits a disconnect successful beep sequence (series of beeps from high to low), and the blue Intermec Ready-to-Work indicator blinks slowly for 5 minutes to indicate it is waiting to connect (default scanner behavior). When you open the Incoming COM port again, if the scanner is switched on it will reconnect to the host application. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 57

70 Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection Configure the SG20B in Direct Connection This section provides you with configuration bar codes for a basic setup of your scanner. It also gives the procedure for configuring your scanner in direct connection using EasySet. Basic Setup with Configuration Bar Codes These configuration bar codes apply when your scanner is connected to a host in direct connection only. All default values are marked with (*). Reset Your Scanner To reset your scanner, read the reset factory defaults configuration bar code. Reset factory defaults Set an International Keyboard By default the SG20B uses a North American keyboard layout. Use these configuration bar codes to select the keyboard for your country. Additional keyboards are available in EasySet (see Configuring Your System with EasySet on page 31). North American Windows (*) French Windows French Canadian Windows 95/98 58 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

71 Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection French Canadian Windows XP/2000 German Windows Spanish Windows Italian Windows UK English Windows Japanese Windows Brazilian Portuguese Windows Czech Republic Windows Slovakian Windows Hungarian 101-key SG20B Cordless Scanner + Bluetooth Base Station User s Guide 59

72 Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection Configure the Postamble The default postamble is <CR> <LF>. For certain applications or when using your scanner as an HID Bluetooth device you may need to change this setting. Use the following configuration bar codes to change the default postamble in your scanner. Carriage Return + Line Feed (*) None Carriage Return Enter Configure Your Scanner with EasySet in Direct Connection EasySet is an Intermec configuration application that provides you with two ways to configure your scanner. Online setup send configuration commands from EasySet directly to the product. Offline setup send configuration commands to a bar code setup sheet, print the setup sheet and use a connected scanner to scan the bar codes. EasySet is available on the Intermec web site at EasySet. Simply download and install. Online Setup with EasySet Online setup with EasySet is available in direct connection if you are using your scanner either as an SPP or as an HID Bluetooth device. 60 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

73 Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection To configure your scanner online by sending commands from EasySet 1 Connect the scanner to a host PC (see Connect the SG20B in Direct Connection on page 50). 2 Start EasySet. The first time you start EasySet, the Select product dialog box appears. If the Select product dialog box does not appear, choose Product > Select or click on the product icon in the upper left corner. 3 Select your product (SG20B). 4 Select Communication > Select communication interface. The Device Selection dialog box appears. 5 Select the communication interface that you are using for your scanner and click OK. 6 EasySet connects to your scanner and retrieves the current configuration. These configurations are indicated with a blue check mark or blue text. Open the folders to find the configuration commands needed. Double click each command to send it to the scanner. Note: The scanner does not beep when you send configuration commands online from EasySet. It powers off when you select Disconnect from the Communication menu in Easyset. Offline Setup with EasySet To configure your scanner offline by scanning bar codes 1 Start EasySet. The first time you start EasySet, the Select product dialog box appears. If the Select product dialog box does not appear, choose Product > Select or click on the product icon in the upper left corner. 2 Select your product (SG20B). 3 Open the folders to find the configuration commands needed. Double-click each command to send each command to the setup sheet. Click on the print icon to print out the setup sheet and scan the commands. SG20B Cordless Scanner + Bluetooth Base Station User s Guide 61

74 Chapter 5 Connect and Configure the SG20B Scanner in Direct Connection 62 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

75 6 Troubleshoot and Maintain the Scanner and Base Station Use this chapter to solve problems you may have while using the SG20B and SG20 Bluetooth Base Station. This chapter contains these topics: Problems and Possible Solutions Call Product Support Upgrade the Firmware Clean the SG20B Clean the SG20B Reset the SG20B Scanner Replace the SG20B Scanner Battery 63

76 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station Problems and Possible Solutions Use this section to find possible solutions to problems you may have. Problems and Possible Solutions Problem Possible Solution You pull the trigger, but The SG20B is powered by a rechargeable lithiumion battery. Make sure the battery is not fully nothing happens. discharged. To recharge your SG20B scanner, dock it in a properly powered SG20B Charge Bluetooth Base or SG20 Bluetooth Base Station (see SG20 Bluetooth Base Station Recommended Connections on page 23). You pull the trigger, the red scanning beam (1D) or laser framing (2D) turns on, but you cannot successfully scan a bar code. You scan a bar code and the status light turns on, but the SG20B does not beep. Try these possible solutions: Make sure that the SG20B is configured for the symbology you are scanning. Make sure that the SG20B is at the appropriate scanning distance from the bar code. Move the SG20B closer and farther away to find the appropriate distance. Make sure that the SG20B is configured for the type (1D, 2D) of bar code you are scanning. Make sure the bar code you are trying to scan is not poorly printed or too small. Scan a known good bar code to make sure that the SG20B is working properly. For more information, see Scan Bar Codes on page 7. The beep duration, volume, frequency, and number may be configured so the SG20B does not beep. To reset the SG20B, scan this bar code: Reset factory defaults - Scanner 64 SG20B Scanner + Bluetooth Base Station User s Guide

77 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station Problems and Possible Solutions (continued) Problem You scan a (configuration) bar code and the SG20B beeps six very fast beeps. You scan a bar code, the SG20B beeps once, and the status light blinks green once, but the data is not transmitted to the host computer. You cannot establish a direct Bluetooth connection with your scanner. You cannot charge your scanner or establish a Bluetooth connection with the SG20 Bluetooth Base Station. Your scanner is unresponsive. Possible Solution The SG20B does not recognize or support the configuration bar code you scanned, or has lost connection with your host (out of range, low battery...). Try to re-establish the Bluetooth connection with the SG20 Bluetooth Base Station (see Connect the SG20B Scanner to a SG20 Bluetooth Base Station on page 34) or host Bluetooth interface (see Connecting the SG20B Scanner in Direct Connection to a Host on page 51) by getting back into range or recharging your scanner. Try these possible solutions: Make sure that your data collection application is set up to receive data from the SG20B. If you are using an SG20 Bluetooth Base Station connected to your host using an RS-232 cable, make sure that the serial parameters on the SG20B match the serial parameters of the host computer. The default serial parameters for the SG20B are: baud, 8 data bits, no parity, and 1 stop bit. There might be a problem with your host Bluetooth interface. Try disabling then enabling your host Bluetooth radio from the Device Manager. There might be a problem with your Bluetooth Base station connection. This is indicated by a blinking of the SG20 Bluetooth Base Station blue Intermec Ready-to-Work indicator. Make sure the SG20 Bluetooth Base Station is properly connected to your host (see SG20 Bluetooth Base Station Recommended Connections on page 23). Try to reset it electrically by pushing the reset button (see Reset the SG20B Scanner on page 82). SG20B Scanner + Bluetooth Base Station User s Guide 65

78 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station Problems and Possible Solutions (continued) Problem You cannot scan the Firmware upgrade bar code on your computer screen. Possible Solution Print out this bar code and scan it: Firmware upgrade Call Product Support To talk to an Intermec Product Support representative: In the U.S.A. and Canada, call Outside the U.S.A. and Canada, contact your local Intermec representative. For help, go to > About Us > Contact Us. Before you call Intermec Product Support, make sure you have the following information: SG20B and/or SG20 Bluetooth Base Station firmware version SG20B decode version To get the firmware version and decode version 1 Run an application that can accept bar code information from the SG20B: If you are using a USB Keyboard HID or keyboard wedge interface for your SG20 Bluetooth Base Station or if your SG20B scanner is connected to a Bluetooth device with the HID Bluetooth profile, use Microsoft Notepad. If you are using an RS-232 or USB Virtual Com interface for your SG20 Bluetooth Base Station or if your SG20B scanner is connected to a Bluetooth device with the SPP Bluetooth profile, use the EasySet ISCP Terminal window (see Configure Your System with EasySet on page 47). 66 SG20B Scanner + Bluetooth Base Station User s Guide

79 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 2 Scan one of these bar codes: Get firmware version - Scanner Get decode version - Scanner Get firmware version - Bluetooth Base station Upgrade the Firmware You may need to upgrade the firmware if there is an update that incorporates changes to a feature or adds functionality to the product. When you upgrade your product the current settings are erased and replaced with the default settings. Download the Latest Firmware You must download the latest firmware upgrade from the Intermec web site at 3 Go to Support > Downloads. 4 From the Product Category drop-down list, choose Bar Code Scanners. 5 From the Product Family drop-down list, choose General Duty Scanners 6 From the Product drop-down list, choose your SG20 product and click Submit. 7 Click the link to download the firmware upgrade package and save firmware upgrade file (.bin) to your PC. SG20B Scanner + Bluetooth Base Station User s Guide 67

80 Intermec Technologies Corp. Everett, WA MODEL,, : SG20 5V 1.7A IC: ICES-003 CLASS B IC: 1223A-BTM311 ANATEL: Contains TX FCC ID: HN2-BTM311 MEX SCT RCPACBT Made in Singapore BDA: XXXXXXXXXXXXXXX Chapter 6 Troubleshoot and Maintain the Scanner and Base Station Upgrade Scanner Firmware via the Base Station If your scanner is connected as a system to the SG20 base station, the easiest way to upgrade the firmware of the scanner is through the base station. After a firmware upgrade you will need to re-establish the connection between the scanner and base station. Note: Firmware upgrade of the scanner via the base station is only available with base station firmware version ST2L301_ or later. To upgrade the SG20 Bluetooth Base Station you need: a USB or RS-232 cable and power supply if necessary. a host PC running Microsoft Windows XP with SP2 or Microsoft Windows 2000 with SP4 or a more recent version of Windows. EasySet version or later. The firmware update file (.bin). To upgrade the scanner firmware via the base station 1 Connect the base station to the host (see Connect the SG20 Bluetooth Base Station to a Host on page 28 2 Note the scanner s Bluetooth device address (BDA). Intermec Technologies Corp. MFD, : YY/MM/DD CN: SG20T1D-XXXXXX Everett, WA MODEL,, : SG20B 5V 1.7A IC: ICES-003 CLASS B Made in Singapore BDA: XXXXXXXXXXXXXXX MFD, : YY/MM/DD CN: SG20B1D-XXXXXX SG20B Bluetooth Device Address BDA: XXXXXXXXXXXX 68 SG20B Scanner + Bluetooth Base Station User s Guide

81 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station If for some reason you cannot find the BDA on the product label, you can read the following bar code to retrieve the information from the scanner. Make sure you scanner is connected to the base station and you have an application open that can accept bar code data. Get scanner Bluetooth device address 3 Start the latest version of EasySet. 4 From the Tools menu, select Upgrade product firmware to start WinFlash. If WinFlash is not already installed you will be asked to install it - click Yes and follow the installation instructions. If you are connected to EasySet for online setup, a message will ask if you want to quit online setup mode and start WinFlash.exe. Click Yes to continue. If you have a scanner connected to the base station, the base disconnects (the blue Intermec Ready-to-Work indicator goes off) and then restarts (2 beeps one green flash). The scanner will then reconnect with the base. Note: The scanner does not have to be connected to the base station to perform firmware upgrade via the base station. 5 Select your product model and click OK. SG20B Scanner + Bluetooth Base Station User s Guide 69

82 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 6 Select Through Base Station in the cable selection window. Click Next. 70 SG20B Scanner + Bluetooth Base Station User s Guide

83 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 7 Click Browse to find the correct.bin firmware upgrade file you downloaded for your product model and click Next. 8 Enter the Bluetooth address of the scanner you want to upgrade. Click OK. SG20B Scanner + Bluetooth Base Station User s Guide 71

84 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 9 In the drop down list, select the communication port you are connected to (base). Click Next. 72 SG20B Scanner + Bluetooth Base Station User s Guide

85 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 10 Click Start download. The scanner disconnects from the base station and starts blinking red. The base station status light blinks blue. This indicates they are preparing for firmware download. When the download starts, the scanner status light blinks slower red and the base station s status light stays on dimmed blue until the process is finished. Note: Some scanners may not blink red (older bootloader version) however the firmware download does take place. Follow the indications on the screen in WinFlash. When finished, pull the trigger, the scanner emits a series of beeps and the status light flashes green to indicate a successful download. The base station and scanner restart. You will need to re-establish a Bluetooth connection between the scanner and the base. SG20B Scanner + Bluetooth Base Station User s Guide 73

86 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 11 Click Finish. You have successfully upgraded your scanner s firmware. If the firmware download is not successful, see Scanner Recovery in Firmware download on page 81. Upgrade the Base Station Firmware To upgrade the SG20 Bluetooth Base Station you need: a USB or RS-232 cable and power supply if necessary. a host PC running Microsoft Windows XP with SP2 or Microsoft Windows 2000 with SP4 or a more recent version of Windows. EasySet version or later. The firmware update file (.bin). Note: Before you start the upgrade process, make sure that you are not using the selected COM port for any other application or you receive an error and cannot use the COM port. To upgrade the base station firmware 1 Connect your base station to the host. 2 Start the latest version of EasySet. Make sure that SG20BSYS is selected as your product. 3 From the Tools menu, select Upgrade product firmware to start WinFlash. 4 If WinFlash is not already installed or if a more recent version is available you will be asked to install it. Click Yes and follow the installation instructions. After installing WinFlash, start WinFlash from the Tools menu, select Upgrade product firmware. 74 SG20B Scanner + Bluetooth Base Station User s Guide

87 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 5 Select the cable you are using and click Next. 6 Use Browse to browse to the location of the firmware upgrade file (.bin), select the file, and click Open. Click Next. SG20B Scanner + Bluetooth Base Station User s Guide 75

88 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 7 Select the Com port and parameters. Click Next. 8 Click Start download. 76 SG20B Scanner + Bluetooth Base Station User s Guide

89 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station When the firmware download is complete, the Operation successful message appears. 9 Click Finish. You have successfully upgraded your SG20 base station firmware. If the firmware download is not successful, see Scanner Recovery in Firmware download on page 81. Upgrade the Scanner Firmware in Direct Connection To upgrade the scanner in direct connection you need: a Bluetooth connection with a Bluetooth enabled host (internal Bluetooth controller or external Bluetooth adapter). a host PC running Microsoft Windows XP with SP2 or Microsoft Windows 2000 with SP4 or a more recent version of Microsoft Windows. EasySet version or later. The firmware update file (.bin). Note: Before you start the upgrade process, make sure that you are not using the selected COM port for any other application or you receive an error and cannot use the COM port. Prepare the Scanner for Firmware Upgrade To upgrade the firmware your scanner must be paired with the host device in SPP and not connected. You cannot upgrade the firmware if you are paired with the host device in HID profile. To prepare the scanner for firmware upgrade in direct connection 1 Reset factory defaults for a clean start. This will disconnect any Bluetooth connections and set your scanner device profile to SPP. Reset factory defaults 2 If your host outgoing port is open, close it. SG20B Scanner + Bluetooth Base Station User s Guide 77

90 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 3 If your scanner is paired as an HID Bluetooth device, remove it from your host Bluetooth devices list (click on the Bluetooth icon on your task bar to see the list). 4 Pair your scanner as an SPP Bluetooth device using the procedure Pair the scanner with your device: on page 53. If your scanner is already paired go to the next step. 5 Note the outgoing COM port for your scanner. You can find this in the properties of your device on the Bluetooth device list (click on the Bluetooth icon on your task bar to see the list). You will need this information later during firmware upgrade. Your scanner is now paired in SPP, not connected and ready for the firmware upgrade. Upgrade the Scanner Firmware Use WinFlash to upgrade the SG20B firmware. If WinFlash is not already installed you can install it from EasySet. To upgrade the scanner firmware in direct connection 1 Start the latest version of EasySet. Make sure SG20B is selected as your product. 2 From the Tools menu, select Upgrade product firmware to start WinFlash. 3 If WinFlash is not already installed or if a more recent version is available you will be asked to install it. Click Yes and follow the installation instructions. After installing WinFlash, start WinFlash from the Tools menu, select Upgrade product firmware. 78 SG20B Scanner + Bluetooth Base Station User s Guide

91 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 4 Select SG20B 1D scanner or SG20B 2D scanner and click Next. 5 Use Browse to browse to the location of the firmware upgrade file (.bin), select the file, and click Open. Click Next. SG20B Scanner + Bluetooth Base Station User s Guide 79

92 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 6 Read the firmware upgrade bar code on the screen. Click OK when the Firmware upgrade bar code appears. If you can t read it on the screen print this out and read it. Firmware upgrade 7 Select the outgoing Com port that was noted earlier while preparing the scanner for firmware upgrade. Click Next. 80 SG20B Scanner + Bluetooth Base Station User s Guide

93 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 8 Click Start download. The scanner starts blinking red to indicate that it is preparing for firmware download. When the download starts, the scanner status light blinks slower red until the process is finished. Note: Some scanners may not blink red (older bootloader version) however the firmware download does take place. Follow the indications on the screen in WinFlash. When the firmware download is complete, the Operation successful message appears. 9 Click Finish. You have successfully upgraded your scanner firmware. If the firmware download is not successful, see Scanner Recovery in Firmware download on page 81. Scanner Recovery in Firmware download If the firmware download is not successful follow this procedure before starting a new firmware download: SG20B Scanner + Bluetooth Base Station User s Guide 81

94 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station Clean the SG20B To recover from an unsuccessful firmware download 1 Reset the scanner using the reset button (see Reset the SG20B Scanner on page 82). 2 Press the trigger to turn on the scanner. 3 Restart the base station (if applicable): Unplug the power supply then plug it back in. 4 Put the scanner in it s charger (charge base or Bluetooth base station). 5 Restart the firmware download procedure. Clean the scanner window as often as needed for the environment in which you are using the SG20B. To clean the scanner window, you can use soapy water or isopropyl alcohol. Opening the SG20B may cause damage to the internal components. To clean the scanner window 1 Dip a clean towel or rag in soapy water or isopropyl alcohol and wring out the excess. Wipe the scanner window. Do not allow any abrasive material to touch the window. 2 Wipe dry with a lint-free cloth. Reset the SG20B Scanner If your scanner becomes unresponsive, you can manually reset it by inserting a pin in the reset hole and pushing the reset button. After a manual reset, your scanner is still configured as it was before, current parameters are not reset. 82 SG20B Scanner + Bluetooth Base Station User s Guide

95 Intermec Technologies Corp. Everett, WA MODEL,, : SG20 5V 1.7A IC: ICES-003 CLASS B IC: 1223A-BTM311 ANATEL: Contains TX FCC ID: HN2-BTM311 MEX SCT RCPACBT Made in Singapore BDA: XXXXXXXXXXXXXXX Chapter 6 Troubleshoot and Maintain the Scanner and Base Station Intermec Technologies Corp. MFD, : YY/MM/DD CN: SG20T1D-XXXXXX Everett, WA MODEL,, : SG20B 5V 1.7A IC: ICES-003 CLASS B Made in Singapore BDA: XXXXXXXXXXXXXXX MFD, : YY/MM/DD CN: SG20B1D-XXXXXX Reset Button Replace the SG20B Scanner Battery If your scanner flashes a battery fault signal (blinking amber LED), it is possible to order a new battery pack (P/N BP-SG20-xxx) and replace the defective battery by the new one. Note: Intermec recommends that the battery be changed by a certified technician. Always fully charge a new battery in your SG20B scanner before using it. Batteries can be charged after a partial discharge without affecting the original battery capacity. A fully discharged battery charges in approximately 3 hours. You can charge the battery with one of these accessories: SG20B Charge Base (P/N CB-SG20-xxx) SG20 Bluetooth Base Station (P/N BB-SG20-xxx) SG20B Scanner + Bluetooth Base Station User s Guide 83

96 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station Integrated circuits on printed circuit boards (PCBs) in this equipment are sensitive to damage by electrostatic discharge (ESD). Prevent ESD by always wearing skin contact ground straps firmly attached to the equipment metal Bluetooth Base assembly when working inside of the equipment housing. Failure to comply may result in damage to PCB components. To replace the SG20B battery 1 Remove the cap end from the bottom of the SG20B using a pin SG20B Scanner + Bluetooth Base Station User s Guide

97 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 2 Loosen and remove the screw holding the upper case. 3 Slide the upper case back and remove it. 1 2 SG20B Scanner + Bluetooth Base Station User s Guide 85

98 Chapter 6 Troubleshoot and Maintain the Scanner and Base Station 4 Hold the PCB firmly so it does not bend while you disconnect the battery cable and remove the battery. 5 Install the new battery. 6 Place the battery in its compartment and connect the battery cable. 7 Make sure cables are properly passed through the notch so they are not pinched and cut while you slide the upper case back in place. 8 Install the upper case screw, tighten to 0.68 Nm (6 in-lb) and clip the cap end back into the scanner. 86 SG20B Scanner + Bluetooth Base Station User s Guide

99 A Specifications and Reading Distances This appendix contains the technical specifications of the scanner and base station as well as reading distances for each scanner model. 87

100 Appendix A Specifications and Reading Distances Specifications Use this section to find technical information about the cordless SG20B scanner. Physical Dimensions Length Height Width Weight 20.3 cm (8 in) 6.5 cm (2.6 in) 6.1 cm (2.4 in) 175 g (6.2 oz) Power and Electrical Specifications Operating Rechargeable lithium-ion battery (1567 mah) Electrical rating x 5V, 1.7 A Temperature and Environmental Specifications Operating temperature Storage temperature Relative humidity Shock Vibrations Environmental rating Ambient light Artificial light 0 C to 50 C (32 F to 122 F) -20 C to 60 C (-4 F to 140 F) 5 to 95% non-condensing 30 G, 11 ms half-sine, 3 directions 8G, from 10Hz to 500Hz, 2hr/axis, 3 axes IP30 0 to lux lux 88 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

101 Appendix A Specifications and Reading Distances Scanning Performance SG20B1D Scan angle: 38 Minimum X dimension: 4mils (0.1 mm) SG20B2D, SG20B2DHC Scan angles: 39 horizontal, 25.5 vertical Min. X dimension 1D: 4 mils (0.1 mm) Min. X dimension 2D: 6.6 mils (0.17 mm) SG20BHP, SG20BHPHC Scan angles: 34.4 horizontal, 22.2 vertical Framing angles: 30 horizontal, 20 vertical Min. X dimension 1D: 4 mils (0.1 mm) Min. X dimension 2D: 6.6 mils (0.17 mm) Bluetooth Radio Radio Type Frequency Radio Data Rate Bluetooth Class 2 version EDR MHz 2 Mbits/s Communication Range Host radio Class 2 Features 10 m (32.8 ft) Adaptive Frequency Hopping (AFH) Bar Code Symbologies for 2D Models (SG20BHP, SG20BHPHC) Australian Post Infomail Aztec Intelligent mail BPO Interleaved 2 of 5 Canada Post Japan Post Codabar Matrix 2 of 5 Codablock A Maxicode Codablock F Micro PDF417 Code 11 MSI SG20B Cordless Scanner + Bluetooth Base Station User s Guide 89

102 Appendix A Specifications and Reading Distances Bar Code Symbologies for 2D Models (SG20BHP, SG20BHPHC) (continued) Code 39 Multicode Code 93/93i PDF417 Code 128 / GS1-128 Planet DataMatrix Plessey Dutch Post Postnet EAN/UPC QR Code GS1 Composite (linear only) Standard 2 of 5 GS1 DataBar Expanded Sweden Post GS1 DataBar Limited Telepen GS1 DataBar Omni-Directional TLC 39 GS1 DataBar Stacked Bar Code Symbologies for 1D Model (SG20B1D) Codabar GS1 DataBar Limited Code 11 GS1 DataBar Omni-Directional Code 39 Interleaved 2 of 5 Code 93/93i Matrix 2 of 5 Code 128 / GS1-128 MSI EAN/UPC Plessey GS1 Composite Standard 2 of 5 GS1 DataBar Expanded Telepen 90 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

103 Base Station Specifications Appendix A Specifications and Reading Distances Use this section to find technical information about the SG20 Base Station (SG20BS). Physical Dimensions Length Height Width Weight 13.1 cm (5.2 in) 9.9 cm (3.9 in) 10.6 cm (4.2 in) 280 g (9.88 oz) Interfaces RS-232, USB (HID and VCP), Keyboard Wedge Electrical Specifications Operating voltage x 5V ± 10% Operating current Maximum current (fully discharged scanner) 90 ma USB = V RS-232 = V Temperature and Environmental Specifications Operating temperature Operating temperature (when charging) Storage temperature Relative humidity Shock Vibrations 0 C to 50 C (32 F to 122 F) 0 C to 40 C (32 F to 104 F) -20 C to 60 C (-4 F to 140 F) 5 to 95% non-condensing 30 G, 11 ms half-sine, 3 directions 8G, from 10Hz to 500Hz, 2hr/axis, 3 axes SG20B Cordless Scanner + Bluetooth Base Station User s Guide 91

104 Appendix A Specifications and Reading Distances Bluetooth Radio Radio Type Frequency Bluetooth Class 2 version EDR MHz Certifications UL, cul, FCC, IP30 Reading Distances The reading distances for each scanner are typical distances measured from the front end of the scanner bezel in an office environment (200 lux) with extended reading range activated (except for 1D model). Extended reading range is available with software version BF4_254 and later. 92 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

105 Appendix A Specifications and Reading Distances SG20B1D in 0" 2" 4" 6" 8" 10" 12" 14" 16" 18" 20" 8" 20 6" 4" EAN/UPC " 5 0" 0 2" 4" 6" 8" 0.1 mm/4 mils 0.15 mm/6 mils 0.25 mm/10 mils 1 mm/40 mils cm Symbology Density Minimum Distance Maximum Distance Code mm (4 mils) 0.15 mm (6 mils) 0.25 mm (10 mils) 1 mm (40 mils) 5.5 cm (2.17 in) 4.5 cm (1.77 in) 3 cm (1.18 in) 8 cm (3.15 in) 11 cm (4.33 in) 17 cm (6.69 in) 21 cm (8.26 in) 46 cm (18.11 in) EAN/UPC 0.33 mm (13 mils) 3 cm (1.18 in) 25 cm (9.84 in) SG20B Cordless Scanner + Bluetooth Base Station User s Guide 93

106 Appendix A Specifications and Reading Distances SG20B2D, SG20B2DHC in 0" 4" 8" 12" 16" 20" 24" 28" 32" 36" 40" 12" 8" 4" PDF mils Data Matrix 10 mils " 0 4" 8" 0.125mm/5 mils EAN/UPC " 0.5 mm / 20 mils 1 mm / 40 mils cm Symbology Density Minimum Distance Maximum Distance Code mm (4 mils) mm (5 mils) 0.5 mm (20 mils) 1 mm (40 mils) 3.5 cm (1.38 in) 2 cm (0.79 in) 4 cm (1.57 in) 11 cm (4.33 in) 15.5 cm (6.10 in) 20 cm (7.87 in) 60 cm (23.62 in) 95 cm (37.40 in) EAN/UPC 0.33 mm (13 mils) 3 cm (1.18 in) 38 cm (14.96 in) PDF mm (10 mils) 0.38 (15 mils) 2 cm (0.79 in) 3 cm (1.18 in) 25 cm (9.84 in) 35 cm (13.78 in) DataMatrix.025 mm (10 mils) 3 cm (1.18 in) 17 cm (6.69 in) 94 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

107 Appendix A Specifications and Reading Distances SG20BHP, SG20BHPHC 0" 4" 8" 12" 16" 20" 24" 28" 32" 36" 40" in 12" 8" 4" PDF mils PDF mils Data Matrix 10 mils " 0 4" 8" 0.125mm/5 mils EAN/UPC " 0.5 mm / 20 mils 1 mm / 40 mils cm Symbology Density Minimum Distance Maximum Distance Code mm (4 mils) mm (5 mils) 0.5 mm (20 mils) 1 mm (40 mils) 4.5 cm (1.77 in) 4 cm (1.57 in) 5 cm (1.97 in) 12 cm (4.72 in) 16.5 cm (6.50 in) 22 cm (8.66 in) 60 cm (23.62 in) 95 cm (37.40 in) EAN/UPC 0.33 mm (13 mils) 3.5 cm (1.38 in) 37.5 cm (14.76 in) PDF mm (10 mils) 0.38 (15 mils) 3 cm (1.18 in) 3 cm (1.18 in) 25 cm (9.84 in) 35 cm (13.78 in) DataMatrix.025 mm (10 mils) 3 cm (1.18 in) 19 cm (7.48 in) SG20B Cordless Scanner + Bluetooth Base Station User s Guide 95

108 Appendix A Specifications and Reading Distances 96 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

109 B Optimizing Scanner Performance This appendix provides a selection of configuration bar codes that may help to optimize decoding in specific situations and environments. You will also find in this appendix bar codes for hands-free scanning. All default values are marked with (*). 97

110 Appendix B Optimizing Scanner Performance Optimizing Decoding Use the following barcodes to optimize your scanner reading performance. Note: These configuration bar codes are only for the SG20BHP and SG20BHPHC models. Damaged 1-Dimensional Bar Codes If you are reading 1D bar codes that are damaged or badly printed, enable this setting to enhance the ability to read these types of bar codes. Damaged 1D Codes - Enable Damaged 1D Codes - Disable (*) Predefined Imager Modes When using a 2D model (SG20BHP or SG20BHPHC), you can optimize the reading performance of the scanner by adjusting certain parameters. Since there are many parameters that can be adjusted, we recommend using the pre-defined imager settings to quickly set up your imager for optimized reading. The pre-defined imager settings take in to account the type of bar code, environment and reading surface. There are 4 pre-defined imager settings: 1-Dimensional bar codes only Standard 1-dimensional and 2-dimensional bar codes 1-Dimensional and 2-dimensional bar codes in a bright environment 1-Dimensional and 2-dimensional bar codes with reflective surface (shiny labels and cell phone scanning) 98 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

111 Appendix B Optimizing Scanner Performance Select the pre-defined imager setting that best suits your needs: 1D bar codes only Standard 1D and 2D bar codes (*) Standard 1D and 2D bar codes, bright environment Standard 1D and 2D bar codes, reflective surface Hands-Free Scanning For hands-free scanning as explained in Hands-Free Scanning on page 9 activate Autostand triggering mode by scanning this configuration bar code: Autostand Triggering Mode SG20B Cordless Scanner + Bluetooth Base Station User s Guide 99

112 Appendix B Optimizing Scanner Performance 100 SG20B Cordless Scanner + Bluetooth Base Station User s Guide

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114 th Avenue West Everett, Washington U.S.A. tel fax Intermec by Honeywell All rights reserved. SG20B Cordless Scanner + Bluetooth Base Station User s Guide *DOC-SG20B-UG03* DOC-SG20B-UG03