Domestic U.S.A. Business

Transcription

1 Vendor Extranet Vendor User Guide Domestic U.S.A. Business August 2012

2 TABLE OF CONTENTS I. Vendor User a. Access p. 3 b. Password Reminder/Reset p. 3 II. III. IV. Vendor User Desktop a. Updating User Profile p. 3 b. Subscriptions p. 4 Extranet Functions a. Extranet Resources p. 4 b. Freight Order Management (FOM) p. 4 c. Delivery Performance System (DPS) p. 4 d. Vendor Deal Portal (VDP) p. 4 e. Merchandise Vendor Payable Portal (MVPP) p. 5 f. Vendor Reports (Green Lion Digital Portal) p. 5 g. Enterprise Data Quality (EDQ) p. 5 General Information a. Log Out p. 5 b. Questions p. 5 2

3 I. VENDOR USER a. ACCESS Once your Security Administrator has set you up with a user profile, you may now access the Vendor Extranet. 1) Log onto the Extranet by typing in a web browser. 2) Enter your User ID and Password, and click Submit. b. PASSWORD REMINDER/RESET If you forget your password, please use the Password Reminder on the left-hand side of the home page. The reminder will only send you the account resource number and your password. IT DOES NOT SEND YOUR USER ID. If you attempt to log in multiple times and your password is not working, please contact your Security Administrator to reset it. II. VENDOR USER DESKTOP Click on My Account on the top navigation bar. This will bring the user to the Vendor User screen. Vendor User page links: Contact Information Password Subscriptions Links to Profile screen allowing user to modify profile data. Must click Submit to save changes. Links to Password screen allowing user to modify password. Must click Save to save changes. Links to Subscriptions screen allowing User to select subscription to receive. Must click Save to save changes. a. UPDATING USER PROFILE To update contact information: 1) Go to My Account. 2) Click on Contact Information. 3) Add/change necessary information. 4) Click Submit to save changes. IF YOU DO NOT CLICK ON SUBMIT, THE CHANGES WILL NOT BE SAVED. Please contact your Security Administrator if you need to change your User status from Vendor User to Security Administrator. 3

4 b. SUBSCRIPTIONS To subscribe to ASN, Carrier, or Invoice error notifications: 1) Log into your account. 2) Click on Subscriptions. 3) Check the box(es) you wish to subscribe to. 4) Click on Save. You will receive subscriptions via an automated message. III. EXTRANET FUNCTIONS a. EXTRANET RESOURCES On the left-hand side of the Extranet site, you will find a list of Information Links to assist you with finding the information necessary to conduct day-to-day business with TRU. Also remember to check the News & Announcements! section of the Extranet home page. Here you will find the latest updates and information to our site, plus general TRU news. Look under Archives for past notifications and announcements. There are also updates to our Vendor Reference Guide under Updates in each Vendor Guide. b. FREIGHT ORDER MANAGEMENT (FOM) The Freight Order Management (FOM) system allows vendors shipping collect purchase orders to enter routing requests through a web browser. If you need access to enter routing requests, please rres@toysrus.com to obtain a username and password. The FOM system is supported by a separate staff. Questions and concerns regarding FOM should be addressed to rres@toysrus.com. c. DPS The Delivery Performance System (DPS) is used for all infractions captured through Vendor Partnership initiatives. Non-compliance infractions will be reported, renewed, and appealed online through this system. Contact your Security Administrator Please note: only the Security Administrator may provide DPS access to other Extranet users. You will find DPS Access Instructions and a Navigation Manual on the site; go to the home page under Information Links and then Compliance & Chargebacks. The documents are located in the Reference Center. d. VDP The Toys R Us, Inc on-line application for electronic approval and management of credit allowance contracts. (A separate User Guide is listed on the Vendor Extranet under: Information Links > Reference Center) For access to VDP, please contact your Security Administrator. e. MVPP The Merchandise Vendor Payable Portal system is a web-based application that enables on-line access to the vendor s payable information, Returned Goods Data Point of Sales data (RGD POS), and allows the vendor User to submit inquiries/disputes related to items posted to their account. Note: Disputes starting with ETA and/or ASN should 4

5 continue to be addressed as they are today through the DPS System. (A separate User Guide is listed on the Vendor Extranet under: Information Links > Reference Center) For access to MVPP, please contact your Security Administrator. f. Vendor Reports via Green Lion Digital Portal (GLD) Please have your account Security Administrator (SA) contact Vendor Support at for the appropriate documentation to be completed. g. EDQ The Enterprise Data Quality (EDQ) system allows vendors to submit new item requests through this portal. The vendor will be able to follow the entire setup process from the work in progress, through the item number being systematically generated. The TRU/BRU Buyers will have access to see the information that is submitted through this work queue. To submit a request for EDQ access, EDQ_Support@Lists.toysrus.com. Once you have been given access, you will receive a username and password. If you have any questions or concerns with EDQ, you can also EDQ_Support@Lists.toysrus.com. IV. GENERAL INFORMATION a. LOG OUT Please remember to log out after each session. Do not share log in information. b. QUESTIONS If you have questions, please contact Vendor Support at vendorsupport@toysrus.com. 5