Corpress LLP November The Implications for Organisations and their People

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1 The Implications for Organisations and their People

2 Lynne Donaldson David Evans

3 Engaging with people to help organisations establish continuity and resilience

4 To review the organisational implications of terrorism To examine the issues from a people perspective To present ideas for pre-planning.

5 Running time 30 min talking, then Q&A Chat box can post comments and questions in here and these will be addressed by the team Speaking raise your hand feature, being monitored and you will be enabled during the Q&A session Handouts copies of our material and background are available Aftermath opportunity for one-on-one questions and discussions; material distributed and a recoding will be available

6 Madrid bombings London 7/7 bombings Germany Suitcase bombs Exeter Bomb Istanbul Bomb blast Suicide Bombings Moscow metro In Amenas Attack Algeria London Lee Rigby Sydney siege Westgate Mall Nairobi France Charlie Hebdo Tunisia Beach attacks Ankara Bomb Paris Attack

7 London Mumbai Paris 0850 explosions on underground 0947 explosion on bus 1040 first official reports of casualties 0949 shutdown of underground 1108 bus services suspended across central London 2120 Wednesday gunfire at railway station and multiple other locations including Café Leopold and Taj Mahal palace hotel etc 0100 to 0400 Thursday running battles at hotels 0730 Friday fire breaks over out on the lower floors of the Taj 0850 Friday police declare Taj siege 2120 Friday simultaneous shootings and explosions across Paris 0001 Hollande declares a state of emergency 0030 police storm the Bataclan venue 0100 Bataclan operation declared over Saturday Schools, markets, museums and major tourist sites closed One week later Brussels closes city centre

8 Duration Variations in attack Some localised Some with wide area impacts Communications overload Information access Leadership and decision making

9 1- Isolated 2- Connected 3 - Exposed No known exposure, Positioning of sites is remote from potential targets. People not travelling, No supply chain, customer or infrastructure risks Low level of exposure to high profile locations, crowds, transport and infrastructure hubs. People may travel on an infrequent basis, Some supply chain or infrastructure exposures. A possible target due to size, activity, history and location Or close to potential targets May fall in to a cordon or evacuation area. People regularly travel to exposed areas Supply chain, markets could be affected.

10 Contract Staff Families Infrastructure Access Alerting Buildings Duration Exposure security Loss of access Comms Wide area Impacts Service Disruption Customers Time Losses Cash Flow Contacts Needs? Staff Who What Facilities Operations Impacts Markets Alone Communications At Home Shock At Work Team Where Travel Safety & Security Response BC Resilience HSE Command& Control Information Wellbeing HR security Speed Crisis

11 Duty of care Response effectiveness Restoration of operations Assurance, safety, security Support Information

12 Perspectives of risk How the individual and family see their exposure Impact on staff, customers Human factors Stress, anxiety Focus, performance, engagement Needs & Expectations Direction, advice Facts, instructions Support, care, dialogue

13 Internal support networks - people feel safer in groups Open dialogue, shared concerns Trained response groups Quicker to react Less stress Pre-planned responses can work Leadership, agility, decision making

14 1- Isolated No known exposure, Positioning of sites is remote from potential targets. People not travelling, No supply chain, customer or infrastructure risks Minimum actions; check information source, review capability of teams to respond to unexpected events, ensure staff monitoring is effective, ensure you can communicate with staff, review government guidance on terrorism, practice leadership of unexpected events

15 2- Connected Low level of exposure to high profile locations, crowds, transport and infrastructure hubs. People may travel on an infrequent basis, Some supply chain or infrastructure exposures. Minimum actions as per level 1; plus testing of response arrangements, regular communications to staff on actions to take, review internal support networks and employee assistance programmes briefings to senior management, training in emergency leadership, additional precautions with regards family contacts, facility controls for holding and releasing staff, BIA review, web solutions and call out systems reviewed.

16 3 - Exposed A possible target due to size, activity, history and location Or close to potential targets May fall in to a cordon or evacuation area. People regularly travel to exposed areas Supply chain, markets could be affected. Actions required in addition to level 1 and 2; issue guidance to staff, practice local response arrangements, consider in detail government guidance, establish alarm and communication procedures, test procedures and central communication points, scenario test potential events consider impact of duration and timing Establish information networks

17 Understand the context Threat review the neighbourhood Know your responsibility and the responsibilities of others Test ideas on information sources Check how fast you can respond Check internal communications across the organisation Ensure adequate support mechanisms Predict response to various scenarios Plan for the actions you want people to take Communicate, practice and monitor Remember: Security, Continuity, Risk, HR, Communications and Crisis teams all have a role to play in pre-planning...the threat is very much about people.

18 Corpress Engaging with people to establish continuity and resilience through Briefings Workshops Exercises Gap analysis and effective procedures Lynne Donaldson David Evans