Agenda 3/27/2014. ISO Business Case and Automation Considerations Chris Alvord, ISO Lead Auditor, CBCP, MBCI, OCEG GRC
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1 ISO Business Case and Automation Considerations Chris Alvord, ISO Lead Auditor, CP, MI, OCEG GRC Efficient M Programs Automate Everything Chris Alvord, ISO Lead Auditor, CP, MI, OCEG GRC Agenda Software Req ts Catch 22 Chris Alvord Introduction Starting Viewpoint Different Program Efficiencies Legacy M Programs ISO Example Automation Examples Summary Questions 1 2 Software Req ts Catch 22 Chris Alvord Introduction IT consultancy background Full time M since 2001 COOP Consulting 2002 M certified trainer II Adjunct M professor NYU, USDA Grad School COOP Systems 2005 present Current credentials ISO Lead Auditor CP MI OCEG GRC Integration is VERY BIG DEAL 3 4 1
2 Summary Viewpoint If quality not important, nothing else matters. Non standard methods Not auditable Out of date content Sporadic / no history/analysis If quality is goal, what is staff burden? 1 to 25 plans Admin ratio without integration 1 to 200 plans Admin ratio with integration Integration inside and outside M process Legacy M Programs (MOPES) Manual Word/Excel docs reviewed rarely Out of Date details not updated regularly Proprietary frequent consultancy, software vendor, or internal expert lock in Expensive too many people Standards fragmented, 100+ globally, inc. many per country 5 6 ISO Business Case (ASCOPE) Affordable standard through ANSI at $135/copy, courses now widely available Design Automate Everything Strategic only global method (160+ countries) Complete ISO team considered all mainstream methodologies Open avoids proprietary lock in Professional global experts involvement Extensible links to other ISO compliance standards M 7 2
3 Forms (8.2.2) Often more than just business impact data Business process profiles and definition Impacts operational, reputational, etc. Staffing needs over time Team details of responsible staff Recovery team assignments Dependencies upstream and downstream Resource needs applications, supplies, etc. Forms Analysis (8.2.3) Types of risk Operational Environmental Manmade IT/Telecom Facility Metrics Severity Likelihood Inherent Residual 9 10 Design Automate M Resource Tables (8.3.2) People Information and data Bldg, work area, utilities Services, equipment IT and Telecoms Transportation Finance Partners and suppliers 12 3
4 People Information and data Bldg, work area, utilities Services, equipment IT and Telecoms Transportation Finance Partners and suppliers System Facilities Vendors Design Automate M 13 Text (8.4.4) End User driven (limited) local tweaks Systems driven repetitive content Tables Forms Origin,, etc. Resource Tables database imports Resource Tables managed by Administrators Attachments floor plans, pictures, diagrams, videos, etc. Design Automate M 4
5 Natural outcome of Activities Awareness (7.3) (8.2.2) (8.2.3) Resource tables (8.3.2) Incident Command (8.4.2) Communication (8.4.3) (8.5) Monitor/measure (9.1) Corrective action activities (10.1) Natural outcome of system logs Audit reports (9.2) Content versions (8.4.4) Summary Quality goals like ISO drive needs More staff is not necessary with integration Automation yields efficiencies and controls Feel free to contact me directly any time Web site systems.com systems.com Office Mobile Questions 19 5
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