HR Documents and Templates Information Technology PolicyPro

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1 HR Documents and Templates Information Technology PolicyPro

2 PLANNING Strategic Planning Contents of an IT Strategic Plan (F) Strategic Issues Checklist (CH) Tactical Planning Implementation Planning Change Log Detail (minimum requirements) (F) System Support Documentation Checklist (CH) Pre-implementation Checklist (CH) Data Conversion Planning Checklist (CH) System Owner Change Approval Checklists (CH) Operations Implementation Approval Checklist (CH) Site Planning Site Preparation Checklist (CH) Risk Assessment Risk Assessment Matrix (F) Risk Management SYSTEMS ACQUISITION, MAINTENANCE AND DISPOSAL Accountability for Systems Systems Acquisition Lists of Approved IT System Components by Category (F) Recording IT Assets Hardware to be included in inventory log (F) Licensed Software to be included in Inventory Log (F) Sample Inventory log (F) System Setup Warranties and Support Maintenance Disposal of Hardware SOFTWARE ACQUISITION, IMPLEMENTATIONS AND MAINTENANCE Standard Applications Application Development and Implementation Project Management Methodology Checklist (CH) Non-Standard Software Standard Application Fixes Licences Software Downloading Downloadable Software Risk List (F) SYSTEMS MANAGEMENT Computer System Naming Conventions Naming Conventions Best Practices (F) Role-based user management holidays Salaries, Wages and Overtime Downloading

3 DATA MANAGEMENT Data Processing Integrity and Validation Data Backup and Storage Offsite Location List (F) Backup and offsite Shipping Procedure List (CH) Management of Third Party Services Database Management Data Access Request Form (F) Customer Relationship Management Data Loans Records Retention SYSTEMS MANAGEMENT Configuration and Systems Management System change Request Detail Template (F) Sample System Change Log (F) System Change Report Template (F) Access Administration Control Point Access Change Log Template (F) System Availability System Outage Log (F) Service Levels Operations and Scheduling Performance and Capacity Management Corporate Website Company Intranet Cost Allocation IT Costing Elements (F) Problems and Incident Management MONITORING AND EVALUATION IT Effectiveness Reviews Logging Controls Internal Audits Sample Internal Control Charter (extracts) (F) Performance and Capacity Reviews Security Reviews Software Audits PHYSICAL AND SYSTEMS SECURITY Physical and Infrastructure Security Systems Security User Identification and Passwords Confidentiality and Privacy Principles Set out in the National Standard of Canada Model Code for the Protection of Personal Info (F) Sample Privacy Policy for Sending to Customers or Posting on a website (F) Controls for Viruses, Worms and Malware

4 DATA SECURITY Data Ownership Data Classification Data Access Controls Application Security Controls Data Disposal Data Encryption NETWORK SECURITY Network Hardware Connection Firewall Protection Remote Access Remote Access Approval Form Sample (F) Wireless Network Network Intrusion Detection File Transfer Protocol (FTP) FTP Service Request Sample Form (F) Security Instant Messaging Electronic Commerce BACKUP AND DISASTER PLANNING Disaster Planning Team IT Disaster Recovery Planning Checklist (CH) Disaster Notification Identification of Critical Processes Critical process list Template (F) Critical Process Dependencies Template (F) Backup Schedule Backup Files Stored Onsite Critical Process List Template (F) Data Owner Restore Approval (F) Data Restore Log (F) Backup Files Stored offsite Offsite Data Backup Log (F) Offsite Processing Agreements Checklist for an Offsite Processing Agreement (CH) Disaster Recovery Plan Testing Disaster Recovery Plan Review Disaster Recovery Team End-user Restrictions TRAINING AND SUPPORT Staff Training Company Disciplines and Training Template (F) End-user Training Customer Support

5 USER RESPONSIBILITIES System Access and Acceptable use Sample Statement for Employee Handbook on Acceptable Use (F) Data Access and Data Protection Passwords Best Practices for Using Passwords (F) Acceptable Use Internet Access and Acceptable Use Clear and Locked Screen Removable Media Portable Computers Computer Equipment Property Pass (F) Remote Access Users Remote Access Approval Form Sample (F) MOBILE DEVICE MANAGEMENT: BYOD BRING YOUR OWN DEVICE BYOD (Bring your own device): Acceptable Devices and Operating Systems BYOD (Bring your own device): Systems Access and Acceptable Use Security for BYOD Devices Maintenance and Support for BYOD Devices Employment Agreements for BYOD Participation Compensation for BYOD Sample BYOD Reimbursement Schedule (F) Total: Policies 94 Forms 34 Checklists - 11

6 Intelligent Help 320 Bay Street, Suite 1700, Toronto, Ontario M5H 4A6 Tel: HRHELP / / intelligent-help

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