CHENG LIBRARY INFORMATION ON DEMAND. David and Lorraine Cheng Library William Paterson University of New Jersey

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1 CHENG LIBRARY INFORMATION ON DEMAND David and Lorraine Cheng Library William Paterson University of New Jersey

2 The Problem(s) Publically accessible Library information limited to OPAC search results. Custom queries possible, but the information is static and of limited value to the Library s external users. Voyager server needs to remain in a protected area of the network houses users personal information. Today s users expect availability of rich data, yet we have no mechanism to provide it.

3 The Objective(s) To make a larger amount of information, from a greater number of sources, available to: Internal users library staff Campus users students, faculty, university staff Public users Queries against other systems to run interactively, using ColdFusion, PHP and other dynamic tools. Maintain ILS security and university server standards. Allow users to determine and obtain data on demand.

4 The Players Kurt Wagner Head of Library Information Systems Ray Schwartz Systems Specialist Librarian Mark Sandford Special Formats Cataloger Tony Joachim Reference Librarian James DeRose ILS Server System Administrator WPUNJ Information Systems staff

5 Kurt Wagner At Cheng Library since Primary Library liaison with other campus IT groups, Previous successes with collaborative projects: Print management Wireless laptop loaner program Proxy server Interested in: Ubiquitous access to information all users

6 The Collaboration The Library, along with other campus units: Instruction & Research Technology (academic computing), and Information Systems have worked collaboratively on several projects: Configuring, deploying and maintaining circulating wireless laptops Print management Proxy server We have seen that on several occasions IS lacks the Library s skill in customer service.

7 Ray Schwartz At Cheng Library since Lead analyst of data from Voyager and other library-related systems Interested in: Providing library staff with interactive and on-demand information access. Establishment of data farm. Ongoing mining of data to assist in strategic decisionmaking.

8 Data Mining and Data Warehousing Extracting data from legacy systems and other resources; cleaning, scrubbing and preparing data for decision support; maintaining data in appropriate data stores; accessing and analysing data using a variety of end user tools; and mining data for significant relationships. Chaffey, D., Mayer, R., Johnston, K., & Ellis-Chadwick, F. (2002). Internet Marketing: Strategy, Implementation and Practice (2nd ed.). Financial Times/ Prentice Hall. 8

9 Our Goal The primary purpose of these efforts is to provide easy access to specifically prepared data that can be used with decision support applications such as management reports, queries, decision support systems, executive information systems and data mining. Chaffey, D., Mayer, R., Johnston, K., & Ellis-Chadwick, F. (2002). Internet Marketing: Strategy, Implementation and Practice (2nd ed.). Financial Times/ Prentice Hall.

10 Our Systems Voyager ILS Server Shared Application Server Clio ILL Software EZProxy Server Banner University ERP University Networked Drive K: University Server University Web Server

11 Groups and Services Major Status Undergrad or Grad Faculty, Adjunct Faculty or Staff Department College Degree No. of Credits Year of Study Campus Location Circulation Books Media Reserve By Fund Code Location ILL / Document Delivery Databases Library Web Pages Subject Area Resource Guides Reference Requests Catalog Other Vendor Services Serials Solutions 11

12 History Department - 12 months - Feb PATRON STATUS BOOK CIRC MEDIA CIRC EQUIP CIRC TOTAL CIRC MEMBERS BORROWERS % BORROW ING CIRC/ MEMBER CIRC/ BORROWER UNDERGRADUATE STUDENTS 2, , % GRADUATE STUDENTS % ADJUNCT FACULTY % FULL-TIME FACULTY % HISTORY TOTALS 3, , % LIBRARY TOTALS 23,370 8,713 20,703 52,756 7,418 4,981 67% DEFINITIONS: BOOK CIRCULATION = books, book disks, maps, oversize, Curriculum materials, reserve books, NJ History, Leisure Lounge MEDIA CIRCULATION = audio & video materials, including media reserves EQUIPMENT CIRCULATION = camcorders, overhead & data projectors, laptops, easels, DVD players, etc. MEMBER = declared major or department member BORROWER = any member who borrowed materials Library Total = declared undergrad & grad majors, adjuncts & full time faculty borrowers 12

13 One of Our Projects Mining EZProxy logfiles and linking to patron statistical categories from the Voyager Patron Database What majors and departments are accessing which database services? What majors and departments are accessing the ILL services? 13

14 Privacy Issues EZProxy transactions would be stored in one table with patron statistical categories, but without the user ID. User ID s would be stored in another table with counts for each service divided by academic year. Logs are collected monthly and loaded and deleted monthly.

15 Reporting and Standards Reporting ed periodically - e.g., daily dossiers, and other event triggered reports. On demand, via , web pages or a printer. Standards Share data for comparative research. Groups of libraries and consortia

16 Mark Sandford At Cheng Library since Cataloger and departmental technology specialist. Interested in: Use of web authoring and applications to enhance bibliographic control and access. Enhancing public access to catalog records. Next-generation discovery tools VUFind.

17 Moving beyond the OPAC Users expressed a desire for searching specific types of materials in the collection Leisure Lounge Popular fiction and non-fiction from McNaughton were hard to find in the catalog Video Subject Guide replaces an old print guide no longer updated. Voyager has no way to limit Subject Browse. Voyager s Webvoyage OPAC lacks many features today s users want VUFind is an open source OPAC replacement that interfaces with the catalog

18 Tony Joachim At Cheng Library since 2006 Lead public access web developer Interested in: Using cutting edge tools to improve the Library s web presence. Creating dynamic and database driven web tools. Creating interactive and user editable web content.

19 Cheng Library Website Static pages based on a common template. Updates are performed by a small group of staff Technical expertise Web access rights Issues Labor Intensive Editing Time Consuming Inconsistencies

20 Dynamic Web Pages Publicly accessible, databasedriven content pages ColdFusion & Microsoft Access Curriculum Materials Center Developed a single page in place of 30 Consistency of content across pages Dynamically Generated

21 Administrative Interfaces Administrative Web forms allow departmental staff to easily update content. Secure Password Protection IP restricted Staff empowerment Instant updates to live pages

22 Administrative Interfaces

23 Other Projects Completed: Library Database List Public Pages & Interface Liaison Directory Future Projects: Full Course Resources Interface Full Staff Directory

24 James DeRose At Cheng Library since Primary technical contact for Library s Sun/Solaris Voyager server Interested in: Proactive and participative server administration Providing and maintaining technological infrastructure to meet users needs Good coffee

25 Requirements Keep user data secure Available both on and off campus Conform to campus IS standards Keep Information Systems involved and in the loop

26 The Plan

27 The Plan

28 Campus Information Systems Centralized server farm Handles all web traffic Provides space for the Library s ILS server, and the Library provides all additional administration. Staff provides server administration, network, hardware and security (firewall, etc) support.

29 The Discussion Physical Server Liberty Disposition of responsibilities Communication Liberty-l listserv Liberty wiki

30 Liberty Application Server Library Databases page Subject Guide to the Cheng Library s Video Collection Leisure Lounge Collection Lesson Plans and Resources By Subject Resource Management Reports (internal use only) Lending Services Reports (internal use only)

31 Conclusion We feel that we now have the platform and mechanism to deliver a great variety of interactive content to our users. Please direct any questions or comments to: Kurt Wagner, wagnerk@wpunj.edu Ray Schwartz, schwartzr2@wpunj.edu Mark Sandford, sandfordm1@wpunj.edu Tony Joachim, joachima1@wpunj.edu James DeRose, derosej@wpunj.edu Thank You!

COAS TECHNOLOGY PLAN

COAS TECHNOLOGY PLAN APPROVED BY THE TECHNOLOGY COMMITTEE AND FORWARDED TO THE DEAN AND FACULTY FOR ADOPTION COAS Technology Plan 1. Vision for COAS Technology (5-year plan) 4/6/04 COAS students and faculty