CITIZEN S/ CLIENT S CHARTER

Transcription

1 MINISTRY OF WATER RESOURCES Government of India CITIZEN S/ CLIENT S CHARTER SHRAM SHAKTI BHAVAN, RAFI MARG, NEW DELHI Website : March, 2013

2 MINISTRY OF WATER RESOURCES Vision: CITIZEN S/ CLIENT S CHARTER Accurate assessment of water resources along with optimal and sustainable development, while ensuring adequate and quality water for all the users so as to match with the growing demands of the country. Mission: To develop and implement policies, programmes and practices, which would enable the efficient and effective use of the country s water resources in an equitable and sustainable manner with active involvement of all stakeholders. To develop and implement policies, programmes and practices, which would enable management of floods and control the river bank and coastal erosions. To make an accurate assessment and to make the same available to citizens of the country. To put into place systems and practices, which would result in sustained increase in water use efficiency. To actively engage with the neighboring countries and the international community for the harmonious development and utilization of water resources. To disseminate information, skills and knowledge, which would help in capacity building and mass awareness.

3 Main Services provided:- 1. Launching of Pilot Project for aquifer mapping and participatory management of ground water use 2. Recommendation for release of financial assistance to States/ UTs for implementation of Accelerated Irrigation Benefit Programme (AIBP), Command Area Development & Management Programme (CAD & WM), Economic Appraisal Programme (EAP) and Repair, Renovation & Restoration (RRR) of Water Bodies 3. Recommendation for release of financial assistance to States for implementation of Flood Management Programme (FMP) 4. Recommendation for release of financial assistance to States/UTs for conducting Minor Irrigation Census 5. Implementation of National Water Policy, Conservation of water, minimizing wastage and increasing water use efficiency through integrated water resources development and management under National Water Mission Action Plan.

4 S. No Services/Transaction 1 Recommendation for release of financial assistance to States for implementation of AIBP/ CADWM/ EAP Weight % 20 Responsible Person Contact/ Mobile No. Shri T.D. Sharma, Sr. JC (SPR) Shri J.R. Boro, Sr. JC (SPR) Shri Maddali Ram Jogesh Deputy Secretary (EA) Document Required sjcpr-mowr@nic.in boro.jr@nic.in State Budget Provision, Financial progress, Physical Progress, Audited Statement, Utilization Certificate etc. mram.jogesh@nic.in Fees Category Mode Amount N.A. N.A. N.A. 2 Recommendation for release of financial assistance to States for implementation of RRR of Water Bodies 3 Flood Control and Flood Management Programme (FMP) Flood Forecast 20 Shri S.L. Jain Sr. JC (MI) Shri Chhotey Lal Sr, JC (Ganga) Shri V.D. Roy, Director (FFM), Dte State Budget Provision, Financial Statement, Utilization Certificate etc. sjcmi-mowr@nic.in progress, Physical Progress, Audited N.A. N.A. N.A. sjcer2-mowr@nic.in N.A. N.A. N.A. fmdte@nic.in N.A. N.A. N.A. 5 Payment to vendors of the department 10 Shri Pradeep Kumar, DS(GA) dirga-mowr@nic.in N.A. N.A. N.A. 6 Recommendation for release of financial assistance to States/UTs for conducting Minor Irrigation Census 15 Dr. Mamta Saxena, DDG (Stat.) dirmi-mowr@nic.in Proposal Complete in all respect, State Budget Provision, Departmental Utilization Certificate, Progress report of Physical Work etc. N.A N.A N.A. 7 Redressal of Public/ Staff Grievances 15 Shri Khatchin Langel Dir. (PG/SG) dscoord-mowr@nic.in N.A. N.A. N.A.

5 Timelines for provision of services/ transaction Evaluation Criteeria S. No Services Weight Success Indicator Service Standard Unit Weight Data source Excell ent Very Good Good Fair Poo r 1 Recommendation for release 20 Average time taken for 60 days 20 Files of financial assistance to recommendation of release of States for implementation of financial assistance after AIBP/CAD&WM/EAPs receiving Proposal completed in all respects 2 Recommendation for release of financial assistance to States for implementation of RRR of WB 3 Flood Control and Flood Management Programme (FMP) 10 Average time taken for recommendation of release of financial assistance after receiving Proposal completed in all respects Average time taken for 10 recommendation of release of funds after receiving Proposal completed in all respects 60 days 10 Files days 20 Files 4 Flood Forecast 20 Accurate Forecast 97 % 20 Files Payment to vendors of the department 10 Average time to be taken to convey deficiencies to vendors 7 days 5 Files Average time for making payment from the date of receipt 30 days 5 Files Recommendation for release of financial assistance to States/UTs for conducting Minor Irrigation Census 15 Time taken for issue of sanction order on receipt of proposal complete in all respect 45 days 10 Files Redressal of Public/ Staff Grievances 15 Acknowledgment of Receipt of Grievance Petitions 3 days 5 Files Redress of Grievance 60 days 5 Files

6 In case of Deviations, the following may be contacted:- Wing Wing Head Administration Policy & Planning State Projects Ganga Indus Brahmaputra & Barak Peninsula Rivers Statistics Economic Wing Shri N.S. Samant, Joint Secretary (Admn) Tel. No Smt Urvilla Khati, Joint Secretary (PP) Tel. No Shri Pradeep Kumar, Commissioner (State Projects), Tel. No Shri N.K. Mahur, Commissioner (Ganga), Tel. No Shri G. Aranganathan, Commissioner (Indus), Tel. No Shri Narendra Kumar, Commissioner (B&B), Tel. No Shri G.S. Jha, Commissioner (Pen. Riv.), Tel. No Smt. Sudha Midha, Additional Director General (Stat.), Tel No Shri Vijay Kumar, Advisor (Eco.), Tel No

7 Stakeholders:- All Central Government Ministries/ Departments and Organizations dealing with issues related to water resources. All State Government Departments dealing with Water Resources/ Irrigation/ Flood Control/Command Area Development. Autonomous bodies and R & D Institutions dealing with Water Management and Agriculture Public Institutions, NGOs, Water Users Associations and Citizens concerned with the water resources development. All State/UT Govt. dealing with Minor Irrigation Census Work. Advise to Stakeholders Contact our Wing/ Divisional Heads for obtaining our services. Submit proposals for our schemes as per the terms and conditions specified thereto. Timely executions of schemes as per approved policies and guidelines. Proactive participation from State Governments/ UT Administrations. Timely submission of utilization certificate for release of funds. To bring to the notice of Ministry the inadequacies of services. Visit our websites for further detail: Ministry s website: Online grievances: GRIEVANCE REDRESSAL MECHANISM (A) Grievance Cell (Public & Staff Grievances) A grievance redressal cell has been established in the Ministry for dealing with grievances of the general public and staff of all the Organizations under the Ministry. The contact details of Director (Public/Staff Grievances) is given below:- Contact Details Shri Khatchin Langel, Director (Public/Staff Grievances), Ministry of Water Resources, Room No.-425, 4 th Floor, Shram Shakti Bhawan, Rafi Marg, New Delhi Tel.: ; Mob. No

8 (B) Committee on Complaints of Women on Sexual Harassment A Committee has been constituted to address the complaints of women working in the Ministry of Water Resources. Any staff member having complaints of sexual harassment or other gender related offences may address his/ her petition to the Committee. The details are as below: Name Designation in the Committee Smt. Mamta Saxena, Dy. Director General (Stat.) Shri L.P Sharma, Under Secretary (Admn.) Smt. Neelam Sharma, Section Officer (E-I)) Chairperson Contact Details Room No. 2, Lok Nayak Bhawan, Khan Market, New Delhi. Tel.: Member Room No. 424, Shram Shakti Bhawan, New Delhi. Tel.: Member Room No. 435, Shram Shakti Bhawan, New Delhi. Tel.: (C) TIME FRAME FOR REDRESSAL OF THE GRIEVANCES: Sl.No. Subject Time 1. Issue of acknowledgement / Forwarding of the grievances / petition to the concerned authority Within 1-3 working days Final disposal of grievance petitions/ referred cases by attached/subordinate offices/organizations. Cases referred to Complaint Committee on Sexual Harassment of Women at workplace 2 months 2 months Expectation from complainant: Approach first the concerned Ministry/Department/Organization directly for redress. Provide a clear statement of grievance, indicating the background and officials/channels previously approached for redress. Clarity of grievance with all relevant details and contact details.

9 Organizations/Attached/Subordinate Offices and their websites Attached Offices 1. Central Water Commission, Sewa Bhavan, R.K. Puram, New Delhi Tel. No Central Soil and Materials Research Station, Olof Palme Marg, Hauz Khas, New Delhi Tel. No , Fax Subordinate Offices 3. Ganga Flood Control Commission, Sinchai Bhavan, 3 rd Floor, Patna , Tel. No Central Water and Power Research Station, P.O. Khadakwasla Research Station, Pune Tel. No , Fax Central Ground Water Board, Bhujal Bhawan, NH-4, Faridabad, Haryana Tel. No Sardar Sarovar Construction Advisory Committee, Narmada Bhavan, A Block, 4 th Floor, Indira Avenue, Vadodara Tel. No Farakka Barrage Project, P.O. Farakka Barrage, Distt. Murshidabad (W.B.) Tel.No , Fax No Bansagar Control Board, Bansagar Colony, Rewa (M.P.) Tel.No , Fax No Registered Societies 9. National Institute of Hydrology, Jal Vigyan Bhavan, Roorkee (Uttaranchal). Tel. No , Fax. No , National Water Development Agency, 18-20, Community Centre, Saket, New Delhi Tel. No Statutory Bodies 11. Narmada Control Authority, Narmada Sadan, Sector-B, Scheme No. 74, Vijay Nagar, Indore (M.P.) Tel. No Brahmaputra Board, Basistha, Guwahati Tel. No , Fax Website

10 13. Upper Yamuna River Board, Wing No. 4, Ground Floor, West Block-I, Sewa Bhawan, R.K.Puram, New Delhi Tel. No , Fax Betwa River Board, Nandanpura, Jhansi Tel. No , Fax Tungabhadra Board, Tungabhadra Dam, Taluk:Hospet, Distt: Bellary, Karnataka State, Pin: Tel. No Fax WAPCOS Ltd., 76-C, Institutional Area, Sector 18, Gurgaon (Haryana). Tel. No , , Fax National Projects Construction Corporation Ltd. Plot No , Sector 25, Faridabad (Haryana) Tel. No Public Sector Undertakings Next Date for Review of the Charter: February, 2014.