Citizen's / Client's Charter

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1 Citizen's / Client's Charter for Government of India (Ministry of Micro, Small and Medium Enterprises) ( ) Address Udyog Bhawan, Rafi Marg, New Delhi Website ID Date Of Issue July 2014 Next Review December 2014

2 Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises-( ) Vision Mission Vision Sustainable development of globally competitive Micro, Small and Medium Enterprises as an engine of growth for the Indian Economy. Mission Objectives Functions Promote growth and development of Micro, Small and Medium Enterprises, including Khadi, Village and Coir industries, so as to achieve a cumulative growth of 50% in the number of registered enterprises and to enhance contribution to GDP to 10% by page : 2 of 32

3 1 Providing policy support and guidance to KVIC and MGIRI as and when required 2 Shri Samar Nanda,(Director) Examination in the concerned section Relevant documents ( ) 2 Approval of proposals from KVIC and MGIRI for participation in international exhibitions. 2 Shri Samar Nanda(Deputy Secretary) 1. Examination in the concerned section Prescribed format and documentation outlined in the scheme, Check-list ( ) 2. Concurrence of the IF Wing File with recommendation of Admn. Wing page : 3 of 32

4 3. Approval by the Competent Authority I F Wing's concurrence 4. Issue of order Approval of the Competent Authority 3 Empanelment of Udyami Mitra 1 Dr.Sunita Chibba(Economic Advisor) 1. Examination of proposals in RGUMY Cell Recommendation of Director/ Commissioner Industries concerned State ( ) and Apex organisation page : 4 of 32

5 2. Placing the proposal Before Screening Committee for its recommendation. 3. Approval by the Secretary (MSME) of the recommendation of the Screening Committee 4 Timely release of Funds for strengthening the training infrastructure of the existing /new EDIs under the scheme Assistance to Training Institutions. 1 Shri A.K.Chaube(Deputy Secretary) 1. Examination in the section P-II as per terms and conditions of approval conveyed. ( ) Proof of Contribution of Applicant Organisation page : 5 of 32

6 2. Approval of JS (SME) 3. Concurrence to the proposals by Internal Finance Wing 4. Approval by the Secretary (MSME) page : 6 of 32

7 5. Issue of sanction letter, preparation of Bills and submission to PAO Pre-stamped Receipt from the Grantee institution 6. Pay order by PAO with approval of CCA, drawal of cheque and RTGS transfer to account of Grantee institution 5 Timely release of grant in aid for conducting training programmes 2 Shri A.K.Chaube(Deputy Secretary) 1. Examination in the section P-II as per terms and conditions of approval conveyed. ( ) Certificate of Utilization (UC) of funds released earlier as per GFR Form No 19A page : 7 of 32

8 2. Approval of JS (SME) 3. Concurrence to the proposals by Internal Finance Wing 4. Approval by the Secretary (MSME) page : 8 of 32

9 5. Issue of sanction letter, preparation of Bills and submission to PAO Pre-stamped Receipt from the Grantee institution 6. Pay order by PAO with approval of CCA, drawal of cheque and RTGS transfer to account of Grantee institution 6 Approval of proposal under International cooperation scheme 1 Sh. Jithesh John(Joint Director) 1. Examination in the section Prescribed application form ( ) page : 9 of 32

10 2. Approval of proposal by the screening Committee 3. Approval by Secretary (MSME) 7 Release of fund to SIDBI towards Portfolio Risk Fund under Micro Finance Programme 1 Shri Rajiv Mishra(Sr. Director) m ( ) Release of funds to SIDBI. Application in the prescribed format as per Scheme Guidelines available at o/o dcmsme website: page : 10 of 32

11 8 Approval of proposal under MSE-CDP 5 Shri S.R.Samuel(JDC) 1.Preparation of Diagonistic Study Report (DSR) 1. Proposal from Stakeholders. ( ) 2. Soft intervention in the Cluster 2. Application from Stakeholder with copy of approved DSR 3. Hard intervention viz. Common Facility Centres. 3. Application from Stakeholder with DPR, proof of commitment regarding required financial contribution, availability of land, commitment of State Government concerned etc. as per the Scheme Guidelines available at o/o dcmsme website: page : 11 of 32

12 9 Approval of proposals received from MSME-DIs for organising sensitization Workshops on WTO 2 Sh. S.K.Sharma(Director) gov.in ( ) Examination of the proposal by the concerned Division. Obtaining administrative and financial approvals of the Competent Authority. Sanction and release of funds Proposal from MSMEDIs as per guidelines of the scheme available at o/o dcmsme website: 10 Approval of proposals under IPR (NMCP scheme) 1 Shri S.R.Samuel(JDC) Release of funds to the Implementing Agency ( ) Application in the prescribed format alongwith documentation as per Scheme Guidelines available at o/o dcmsme website: 11 Reimbursement of fee for registration of Bar Code 2 Shri S.R.Samuel(JDC) Sanction of funds to the applicant Enterprise. ( ) Application in the prescribed format alongwith documentation as per Scheme Guidelines available at o/o dcmsme website: page : 12 of 32

13 12 Release of funds (Grant-in-Aid) by O/o DC(MSME) to MSME-Tool Rooms/Technology Development Centres 5 Sh. R.K.Rai(Director) ( ) Release of funds to the autonomous body concerned with the approval of Competent Authority. Proposal in the prescribed format on items as per approved action plan as per the Scheme Guidelines available at o/o dcmsme website: 13 Approval of proposals from Coir Board for participation in international exhibitions. 2 Shri R.R.Meena(Deputy Secretary) 1. Examination in the concerned section Prescribed format and documentation outlined in the scheme, Check-list ( ) 2. Concurrence of the IF Wing File with recommendation of Admn. Wing page : 13 of 32

14 3. Approval by the Competent Authority I F Wing's concurrence 4. Issue of Order Approval of the Competent Authority 14 Providing policy support and guidance to Coir Board as and when required 3 Shri R.R.Meena(Deputy Secretary) Examination in the concerned section Relevant documents ( ) page : 14 of 32

15 15 Release of funds to Coir Board under different schemes 10 Shri R.R.Meena(Deputy Secretary) 1. Examination of proposals in the concerned section ( ) Certificate of Utilization (UC) of funds released earlier as per GFR Form No 19A 2. Concurrence to the proposals by Internal Finance Wing Recommendation of the Admnistrative Ministry on file. 3. Approval by the Secretary (MSME) Concurrence of IF Wing on file. page : 15 of 32

16 4. Issue of sanction letter, raising of Bills and submission to PAO Pre-stamped Receipt from the Grantee institution 5. Pay order by PAO with approval of CCA, drawal of cheque and RTGS transfer to account of Grantee institution Bills from the D.D.O. 16 Release of funds under marketting assistance scheme to implementing agency i.e. National Small Industries Corporation (NSIC), a PSU of GoI 1 Sh. Jithesh John(Joint Director) 1. Examination of proposal recived from NSIC in the section ( ) Proposal and relevent documents page : 16 of 32

17 2. Examination and concurrence of Integrated finance wing(ifw) of the ministry 3. Issue of sanction order and release of funds 17 Release of funds to Credit Guarantee Fund Trust for Micro, Small Enterprises (CGTMSE) 5 Shri Rajiv Mishra(Sr. Director) m ( ) Release of Government Contribution to the Corpus Fund. Request from CGTMSE with confirmation from SIDBI about release of their propotionate share to the Corpus as per Scheme Guidelines available at o/o dcmsme website: page : 17 of 32

18 18 Approval of proposals to Host Institutions as Business Incubators( BIs) and incubatees under BIs for support of innovative business ideas which could be commercialize in a year. 1 Shri L.K.Choudhary(Dy. Director) om ( ) Examination of the proposal by the concerned Division. Obtaining administrative and financial approvals of the Competent Authority. Sanction and release of funds Proposals in the prescribed format with summary of the bussiness proposal from Incubatees as per Scheme Guidelines available at o/o dcmsme website: 19 Approval of proposals under NMCP schemes (Design Clinic, Lean Manufacturing, TEQUP, QMS/QTT, ICT) 10 Shri Sanjay Bisariya(JDC) ail.com ( ) Examination of the proposal by the concerned Division. Obtaining administrative and financial approvals of the Competent Authority. Sanction and release of funds Application in the prescribed format alongwith documentation as per Scheme Guidelines available at o/o dcmsme website: 20 Release of funds under performance and credit rating scheme to implementing agency i.e. National Small Industries Corporation (NSIC), a PSU of GoI 1 Sh. Jithesh John(Joint Director) 1. Examination of proposal recived from NSIC in the section ( ) Proposal and relevent documents page : 18 of 32

19 2. Examination and concurrence of Integrated Finance wing (IFW) of the Ministry 3. Issue of sanction order and release of funds 21 Credit Linked Capital Subsidy for technology upgradation of micro and small enterprises in select sub-sectors / products approved under the Credit Linked Capital Subsidy Scheme(CLCSS) 5 Shri Vinay Adlakha(Dy Director) n ( ) Examination of the request by the concerned Division, obtaining administrative and financial approval by the Competent Authority, Sanction and release of funds. Application duly recommended by the bank sanctioning the linked loan fro technology upgradation as per the Scheme Guidelines abailable at o/o dcmsme website: page : 19 of 32

20 22 Approval of Proposals received from State Governments / Others seeking financial assistance on matching basis for strengthening the training infrastructure of the existing /new EDIs under the scheme Assistance to Training Institutions. 1 Shri A.K.Chaube(Deputy Secretary) 1.Examination of proposals in the section P- II ( ) Project cost/ cost estimates duly vetted by Government Organisation/authorised agency 2. Placing the proposal Before Screening Committee for its recommendation 3. Approval by the Secretary (MSME) of the recommendation of Screening Committee page : 20 of 32

21 23 Prompt Grievance Redressal 10 Shri M.P. Singh, ADC, Shri L. Haokip, Dir, Shri. Samar Nanda, D.S, Shri A.K.Chaube, D.S, Shri R.R. Meena, D.S() ( ) Grievance relating to the jurisdiction of the Ministry, O/o DC (MSME) can be submitted both electronically (via or by making call to Udyami Helpline or in writing via registered post Upscalation protocol as per the nature of the complaint. 24 Release of funds to KVIC and MGIRI under different schemes 19 Shri Samar Nanda,(Deputy nic.in Secretary) ( ) Certificate of Utilization (UC) of funds released earlier as per GFR Form No 19A 2. Concurrence to the proposals by Internal Finance Wing Recommendation of the Admnistrative Ministry on file. page : 21 of 32

22 3. Approval by the Secretary (MSME) Concurrence of IF Wing on file. 4. Issue of sanction letter, raising of Bills and submission to PAO Pre-stamped Receipt from the Grantee institution 5. Pay order by PAO with approval of CCA, drawal of cheque and RTGS transfer to account of Grantee institution Bills from the D.D.O. page : 22 of 32

23 25 Approval of new proposals from KVIC and Coir Board for development of traditional industries clusters under SFURTI 5 Shri Samar Nanda,(Director) Examination in the concerned section Diagnostic Study Report ( ) 26 Approval of proposal of Training Programmes under the scheme Assistance to Training Institutions. 2 Shri A.K.Chaube(Deputy Secretary) 1. Examination of proposals in the Section P-II ( ) Proposals with complete details of the training programmes including venue, duration, type of programme,content. 2. Placing the proposal Before Screening Committee for its recommendation. page : 23 of 32

24 3. Approval by the Secretary (MSME) of the recommendation of the Screening Committee 4. Online approval of approved programmes Convey administrative approval. page : 24 of 32

25 Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises-( ) Service Standards S. No. Service Services / Transaction Weight Success Indicators Unit Standards Weight Data Source Providing policy support and guidance to KVIC and MGIRI as and when required Approval of proposals from KVIC and MGIRI for participation in international exhibitions. 2.0 Maximum time taken from the 55 days Maximum time taken from the 55 Days 2.00 Empanelment of Udyami Mitra 1.0 Maximum time taken from the 75 Days 1.00 Timely release of Funds for strengthening the training infrastructure of the existing /new EDIs under the scheme Assistance to Training Institutions. Timely release of grant in aid for conducting training programmes Approval of proposal under International cooperation scheme Release of fund to SIDBI towards Portfolio Risk Fund under Micro Finance Programme 1.0 Maximum time taken from the 35 Days Maximum time taken from the 35 Days Maximum time taken from the 75 Days Maximum time taken from the 30 Days 1.00 Approval of proposal under MSE-CDP 5.0 Maximum time taken from the 55 Days 5.00 page : 25 of 32

26 Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises-( ) Service Standards S. No. Service Services / Transaction Weight Success Indicators Unit Standards Weight Data Source Approval of proposals received from MSME-DIs for organising sensitization Workshops on WTO Approval of proposals under IPR (NMCP scheme) Reimbursement of fee for registration of Bar Code Release of funds (Grant-in-Aid) by O/o DC(MSME) to MSME-Tool Rooms/Technology Development Centres Approval of proposals from Coir Board for participation in international exhibitions. Providing policy support and guidance to Coir Board as and when required Release of funds to Coir Board under different schemes Release of funds under marketting assistance scheme to implementing agency i.e. National Small Industries Corporation (NSIC), a PSU of GoI 2.0 Maximum time taken from the 30 Days Maximum time taken from the 30 Days Maximum time taken from the 30 Days Maximum time taken from the 55 Days Maximum time taken from the 55 Days Maximum time taken from the 35 Days Maximum time taken from the 55 Days Maximum time taken from the 16 days 1.00 page : 26 of 32

27 Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises-( ) Service Standards S. No. Service Services / Transaction Weight Success Indicators Unit Standards Weight Data Source Release of funds to Credit Guarantee Fund Trust for Micro, Small Enterprises (CGTMSE) Approval of proposals to Host Institutions as Business Incubators( BIs) and incubatees under BIs for support of innovative business ideas which could be commercialize in a year. 5.0 Maximum time taken from the 30 Days Maximum time taken from the 55 Days Approval of proposals under NMCP schemes (Design Clinic, Lean Manufacturing, TEQUP, QMS/QTT, ICT) Release of funds under performance and credit rating scheme to implementing agency i.e. National Small Industries Corporation (NSIC), a PSU of GoI Credit Linked Capital Subsidy for technology upgradation of micro and small enterprises in select sub-sectors / products approved under the Credit Linked Capital Subsidy Scheme(CLCSS) Approval of Proposals received from State Governments / Others seeking financial assistance on matching basis for strengthening the training infrastructure of the existing /new EDIs under the scheme Assistance to Training Institutions Maximum time taken from the 32 Days Maximum time taken from the 25 Days Maximum time taken from the 30 Days Maximum time taken from the 55 Days 1.00 page : 27 of 32

28 Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises-( ) Service Standards S. No. Service Services / Transaction Weight Success Indicators Unit Standards Weight Data Source 23 Prompt Grievance Redressal 10.0 Average time taken to enter the grievance in CPGRAM i.e. received through Udyami Helpline or in writing via registered post. 20 Days 1.00 Average time taken to send communication for additional information 35 Days 1.00 Average time taken for grievance settlement 75 Days Release of funds to KVIC and MGIRI under different schemes Approval of new proposals from KVIC and Coir Board for development of traditional industries clusters under SFURTI Approval of proposal of Training Programmes under the scheme Assistance to Training Institutions Maximum time taken from the 55 Days Maximum time taken from the 55 Days Maximum time taken from the 55 Days 2.00 page : 28 of 32

29 Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises-( ) Grievance Redress Mechanism Website url to lodge Grievance Name of the Public Grievance Officer Helpline Number Number 1 O/o DC (MSME) Shri M. P. Singh, Addl Development Commissioner ARI Division Shri R. R. Meena, Deputy Secretary SME Division Shri L. Haokip, Director page : 29 of 32

30 Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises ( ) List of Stakeholders/Clients Stakeholders / Clients page : 30 of 32

31 Responsibility Centers and Subordinate Organizations Responsibility Centers and Subordinate Landline Number Number Address Orgnizations page : 31 of 32

32 Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises-( ) Indicative Expectations from Service Recipients Indicative Expectations from Service Recipients page : 32 of 32

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