OverførselsService Instructions for payers and data suppliers

Transcription

1 Nets Denmark A/S Lautrupbjerg 10 P.O. Box 500 DK-2750 Ballerup T F CVR no OverførselsService Instructions for payers and data suppliers P. 1-53

2 History 23/05/2008: Document adapted to include facilities related to NemKontobased payments 20/06/2008: Corrections related to sub-systems to be used in various situations. Modifications of drawings and illustrations as well as minor adaptations to the text. 29/07/2008: Clarification of the distribution of roles between payer and data supplier. Minor adaptations to the text 01/08/2008: Published on 26/08/2008: Payers who use NemKonto-based payments can also receive the Transfer receipt on paper. November 2010: Names and logo updated to reflect change from PBS to Nets P. 2-53

3 Table of contents History... 2 Preface... 6 Welcome... 6 Development... 6 History... 6 Introduction to these instructions... 7 Contents... 7 The instructions in general... 8 Purpose... 8 Contents... 8 Your opinion... 8 Contacting Nets... 9 Introduction... 9 Help with OverførselsService in general... 9 Fax... 9 Help related to data communication... 9 OverførselsService Contents What is OverførselsService? Definitions Summary of terms This is how it works Benefits for the payer Illustration of OverførselsService Introduction Illustration Transfer types Definition Overview of transfer types Payer in OverførselsService Contents How to become a payer Introduction Agreement with your bank Agreement with Nets regarding NemKonto-based payments Data exchange Master record Payer's agreement with its bank (form OS02) Introduction Form OS How to fill in the agreement Master record Agreement on payments to the recipient's NemKonto Introduction Agreements that must be concluded Changing the payer's agreement Introduction What to do New master record Information transfers Chapter contents Description of Information transfers Definition This is how it works P. 3-53

4 Benefits for the payer Illustration of Information transfers Introduction Illustration Illustration legend Information types Definition Overview of information types Content and structure of information Data supplier Contents Additional information How to become a data supplier Introduction Data supplier agreement Substance of the agreement Additional help and information Data supplier agreement - form DL Definition Form DL How to complete the form Additional information Changing the data supplier agreement Introduction What to do Additional information Exchange of data Introduction Internet-based data communication Host-to-host data communication Additional information Testing communication and data Introduction Test procedure Use special test data (account-to-account) Use special test data (NemKonto transfers) When you can test Data supplier electronic master record Introduction Written agreement with Nets When you receive master records from Nets Description of record formats Transfer receipt Transmission methods When you receive the receipt Description of record formats Data to Nets Chapter contents Validation of data at Nets Purpose Checks that are performed Errors in the data Delivery deadlines Introduction Deadline for delivery Late delivery Receipt from Nets Normal processing P. 4-53

5 Definition Delivery deadline account number-based payments Delivery deadline NemKonto-based payments Automatic change of disposal date Fast processing Definition Delivery deadline account number-based payments Delivery deadline NemKonto-based payments Automatic change of disposal date Re-delivery of data Introduction Situations where re-delivery is necessary Getting help from Nets on re-delivery Disposal date Definition Rules for the disposal date Adjusting invalid disposal dates Changing the disposal date Introduction If you change the disposal date yourself If Nets is to correct the disposal date for you Deadlines when changing the disposal date Receipt from Nets Stopping payments Introduction Assistance from Nets Deadline for stopping payments Receipt from Nets Data from Nets Contents Delivery receipt Definition Example Transfer receipt Definition Example Disposal date change notification Definition Situations in which this receipt is created Example Stop notification Definition Example P. 5-53

6 Preface Welcome Nets welcomes you as a user of OverførselsService. These instructions will guide you through implementation of the system as a payer and/or data supplier. You are always welcome to contact Nets if you have any questions about the instructions or if you need to talk about OverførselsService in general. Telephone numbers and other useful information are provided in the "Contact Nets" section. Development OverførselsService was originally developed to allow companies and government agencies to perform electronic transfers of salaries, pension payments and public benefits, etc. directly to Danish bank accounts. In the 1990s, PBS (now Nets) developed InformationsService via OverførselsService; InformationsService allows companies to include information along with the credit transfers sent using OverførselsService in a single procedure. In 2008, OverførselsService was further developed to make it possible for companies to make payments to payees without knowing their account numbers. Instead, payers are able to specify a CPR number for transfers to individuals or e.g. a CVR number or SE (tax exempt) number if the payee is a company. Nets locates the payee's NemKonto number by looking it up in the NemKonto register. Payers who wish to effect this type of payment must enter into a separate agreement with Nets to this effect. History OverførselsService was developed by Nets in collaboration with a series of Danish banks and is now used by over 90,000 payers. P. 6-53

7 Introduction to these instructions Contents This chapter contains the following topics: The instructions in general Contacting Nets P. 7-53

8 The instructions in general Purpose The primary purpose of these instructions is to guide you through the process of implementing OverførselsService as a payer and/or data supplier. If you, as an established data supplier and/or payer, should subsequently have any questions about OverførselsService, hopefully you will find the answer in these instructions. Contents The instructions provide a general overview of how to set yourself up as a payer and/or data supplier. For information of a more technical nature, please refer to the record descriptions for OverførselsService and Information transfers. Your opinion Nets very much wants to develop and write instructions that provide the greatest possible benefit to you as a user. If you have any suggestions or comments that could help make these instructions even better, please write to: Nets A/S CS Payment DK Payment Services Lautrupbjerg 10 DK-2750 Ballerup or send an to contact Nets. P. 8-53

9 Contacting Nets Introduction This section will show you who to contact at Nets if you should require help with OverførselsService. Help with OverførselsService in general You can contact Nets CS Payment DK if you have questions about: The implementation of OverførselsService Testing OverførselsService before you send transfers OverførselsService in general You can call Nets CS Payment DK on Monday to Thursday from 8.30 am 4 pm and Friday from 9 am 4 pm contact Nets (response time up to 48 hours) Fax You can send stop requests and requests to change the disposal date for OverførselsService by sending a fax to Nets' CS Payment DK's fax number after first arranging the fax transmission by phone. NOTE: You can read about stop requests, changing the disposal date and the deadlines you must keep when sending faxes to Nets in the "Data to Nets" chapter. Help related to data communication If you have any questions about data transmission, please contact Nets ServiceDesk telephone contact Nets. P. 9-53

10 OverførselsService Contents This chapter contains the following topics: What is OverførselsService? Terms used in OverførselsService Illustration of OverførselsService Transfer types P

11 What is OverførselsService? Definitions OverførselsService is an automatic payment system developed for executing electronic payments, for instance salary and pension transfers, to Danish bank accounts. OverførselsService is designed primarily for net transfers without notification in connection with posting to recipient bank accounts. The system requires that the payer notify the payee in the form of e.g. a pay slip. Summary of terms There are numerous terms that are used frequently in connection with OverførselsService. Below you will find the most frequently used terms and the meanings they have in this guide. Term Definition Payer Data supplier Payee Information recipient Transfer Account numberbased transfer NemKonto-based transfer Information transfer CVR number PBS number: Transfer type Information type A company that enters into an agreement with its bank to use OverførselsService to credit amounts to its payees. The payer's agreement with the bank also has contractual effect in the relationship between the payer and Nets. The payer itself or other company that the payer has commissioned to exchange data with Nets. Person/company that receives the individual transfers to their account. Companies that require information in connection with a payment. A net amount sent from a payer to a payee. A transfer where the payer uses the payee's account number to identify the payee. A transfer where the payer uses another form of identification, e.g. a CPR number or CVR number, to identify the payee. A transfer to an information recipient with an electronic notification for the information recipient. The number in The Central Business Register [Det Centrale Virksomhedsregister] assigned to the company when it is registered in the Customs and Tax Agency or the Danish Business Authority. The number assigned to a company when Nets registers the company in Nets' company register. The transfer types are assigned numbers from 10 to 99. The numbers identify the individual transfer types. The information types are assigned numbers from 100 to 900. The numbers identify the individual information types. P

12 Disposal date Normal processing Fast processing Stop request Re-delivery Changing the disposal date Negative amounts Delivery receipt Transfer receipt The date on which the transfer is to be available in the payee's account. It takes two banking days before the transfer is available in the payee's account. It takes only one banking day before the transfer is available in the payee's account. The payer/data supplier may stop one or more sections of a delivery containing transfers/information transfers, or an entire delivery Before the delivery deadline, the data supplier is able to re-deliver transfers rejected by Nets due to errors. The data supplier may also cancel a delivery and send a new version, as long as the previous delivery was stopped by agreement with Nets. The payee/data supplier is able to change the disposal date once Nets has registered the transfers. Using InformationsService, a payer can perform an offset in a delivery that also includes one or more payments to the same payee. The net amount must be greater than or equal to DKK 0. It is not possible to withdraw amounts directly from the payee's account. A receipt from Nets to the data supplier for the registered transfers along with information about any errors and rejected transfers. A receipt from Nets indicating the number of transfers as well as the total amount debited to the payer's account. The receipt can be sent on paper to the payer or as an electronic delivery to the data supplier. If the data supplier receives electronic transfer receipts, Nets will not send any transfer receipt to the payer. P

13 This is how it works The system is based on the payer setting itself up as a payer at its bank. The bank and the payer enter into a Transfer Agreement that specifies, among other things, the maximum amount that the payer can access per banking day. On submission of the Transfer Agreement to Nets, the payer and Nets enter into an agreement regarding the payer's use of OverførselsService. At the same time, the agreement entitles the payer to send information transfers through OverførselsService. If the payer wishes to make payments to a payee's NemKonto, a separate agreement must be entered into with Nets to this effect. The payer integrates OverførselsService into its own data system and may itself exchange data with Nets as the data supplier or use an external data supplier. A data supplier that wishes to exchange data with Nets enters into a data supplier agreement with Nets. When Nets receives data from the data supplier, Nets validates the data and creates the subsequent payment file in accordance with the Transfer Agreement in place between the payer and the bank. Nets ensures that the individual net transfers are transferred from the payer's account to the given payees' accounts using the bank's clearing system. Benefits for the payer The payer obtains numerous benefits by using OverførselsService: All amounts are transferred on time Improved liquidity management Easier administration P

14 Illustration of OverførselsService Introduction This illustration gives you a quick summary of how deliveries and receipts are exchanged when using OverførselsService. Illustration Illustration of OverførselsService P

15 Transfer types Definition In OverførselsService, payments are broken down into transfer types assigned a number from 10 to 99. The transfer type identifies the given payment, and a standard text will be provided for the various types on the payee's account statement. Overview of transfer types Below is an overview of the individual transfer types as well as the text accompanying the transfer types on the payee's account statement issued by the bank. Transfer type Text on payee's account statement giving you the option of providing notification Salary Salary Transferred No text unless you use the posting identification field in transfer record OS5, up to eight characters Standing order Information transfer See note Transferred No text unless you use the posting identification field in transfer record OS5 notification, up to 20 characters on the payee's account statement 90 Pension No text unless you use the posting identification field in transfer record OS5, up to eight characters NOTE: Some of the transfer types give you the option of issuing a notification of up to 20 characters on the payee's account statement. Note 1: It is not possible to process NemKonto-based transfers for transfer type P

16 Payer in OverførselsService Contents This chapter contains the following topics: How to become a payer Agreement on payments to a known account number Agreement on payments to a NemKonto Change of agreement P

17 How to become a payer Introduction This section describes the agreements you need to enter into in order to get set up as a payer in OverførselsService. Agreement with your bank As a payer, you must enter into an agreement with your bank in order to become a payer in OverførselsService. Once you have entered into such an agreement with your bank and forwarded it to Nets, you will be able to send account number-based payments to your payees. NOTE: You will find help in filling out the form in the section "Agreement for payer OS02". Agreement with Nets regarding NemKonto-based payments If you, as a payer, also wish to be able to send money to a payee's Nem- Konto, you will need to enter into a separate agreement with Nets to this effect. You can download the agreement and the registration terms from Data exchange As a payer, you need to decide whether you wish to exchange data with Nets yourself, or use an external data supplier. If you choose to exchange data with Nets yourself, to use an external data supplier: then you need to enter into a DL 01 data supplier agreement with Nets. the data supplier will need to enter into the data supplier agreement with Nets. NOTE: You will find help in how to fill in the form in the "Data supplier agreement form DL 01" section of the "Data supplier" chapter. Master record Once Nets has registered your contractual relationship, Nets will store your form and master record. Nets can deliver master records electronically to the data supplier. P

18 Payer's agreement with its bank (form OS02) Introduction If you wish to register for OverførselsService as a payer, you need to enter into a OverførselsService payer agreement in collaboration with your bank. This agreement allows you to make payments if you know the payee's account number these are referred to as account number-based payments. Form OS02 You will need to complete form OS 02 to set up a payer agreement. Form OS 02 is available at How to fill in the agreement Form OS 02 "Agreement for payer" contains a total of seven lines divided into fields, some of which need to be completed by your bank. You and your bank must sign the agreement at the bottom of the form. Line to be completed with information about OS302 CVR number, registration and account number from which you wish to transfer your payments as well as a code 1 to set up a new agreement 1 your company's name address 4 postcode and telephone number 5 the data supplier s CVR number. If you exchange data with Nets yourself, use a data processing agency, please provide your CVR number the data processing agency's CVR number. The transaction terms and maximum amount are to be established in agreement with your bank. The bank should only enter the last disposal date if the agreement is to be discontinued. 6 fee registration account number from which Nets is to invoice its services. Code specifying whether and how Nets is to create transfer receipts. 0 = no transfer receipt. 1 = paper-based transfer receipt to the payer. Master record Once Nets has registered your contractual relationship, Nets will store your form and master record. Nets can deliver master records electronically to the data supplier. P

19 Agreement on payments to the recipient's NemKonto Introduction This section describes what to do if, as a payer, you also wish to be able to make payments to your payee s NemKonto. Agreements that must be concluded You must always enter into the OS02 agreement with your bank. In addition, if you also wish to be able to make payments to a payee's NemKonto, you must enter into a separate agreement with Nets to this effect. You can retrieve this agreement at P

20 Changing the payer's agreement Introduction Once you have been set up as a payer in OverførselsService, you may also need to change your agreement. What to do If you change your CVR number change your bank or account number (this information is shown on line OS302), need to make changes to the information on lines 1-6, you must enter into a new payer agreement and complete all the lines on a new OS 02 form in collaboration with your bank. REMEMBER: 1: If you submit NemKonto-based transfers, you must also enter into a new agreement with Nets in this regard. 2: If you yourself send data deliveries to Nets, you must also amend the Data supplier agreement. See the "Changes to the data supplier agreement" section. enter into a new payer agreement and complete all the lines on a new OS 02 form in collaboration with your bank. You need to complete line OS302 + the fields and/or lines that you have changes for. New master record Once Nets has registered your contractual relationship, Nets will store your form and master record. Nets can deliver master records electronically to the data supplier. P

21 Information transfers Chapter contents This chapter contains the following topics: What are Information transfers? Illustration of Information transfers with OverførselsService Information types P

22 Description of Information transfers Definition Information transfers have been developed to electronically transfer payments and information from the payer in OverførselsService to payees in InformationsService. This is how it works Information transfers are based on a payer in OverførselsService transferring information electronically from payroll processing to the companies set up as information recipients in InformationsService. The payer structures the information for the information recipient based on the structure specified by Nets, and transmits the data electronically to Nets. Nets validates the structure of the information before forwarding the information electronically to the information recipient. The net amount is transferred from the payer's account to the individual payees' accounts via Nets. The information recipient receives information electronically from Nets. Benefits for the payer As the payer, you obtain a variety of benefits when using OverførselsService: All amounts are transferred on time. Improved liquidity management. All information is transferred in a single procedure. No need to print out and dispatch specification lists for pension funds, etc. Easier administration. P

23 Illustration of Information transfers Introduction This illustration gives you a quick summary of the exchange of deliveries and receipts when using Information transfers. Illustration The illustration of Information transfers includes numbers referring to the text in the "Illustration legend" section. Illustration legend 1. The data supplier transmits a delivery with information transfers of type and info type Nets validates your data and sends a delivery receipt back to the data supplier. 3. Nets sends the credit transfers to the payer's bank. 4. The payer's bank sends credits to the payee's bank. 5. Nets sends a transfer receipt to the payer or to the data supplier if this option is selected in the OS02 agreement 6. Nets sends the information transfers to the individual information recipients. P

24 Information types Definition In Information transfers, the information is broken down into information types numbered from 100 to 900, so that the information recipient can identify and register the individual pieces of information. Overview of information types Below you will find a summary of the various information types. Information type Contains information about: 100 Pension and insurance 150 Labour market pension 200 Trade unions 400 Holiday pay 800 ATP and maternity leave schemes 900 Settlement for Danish Tax and Customs Administration Content and structure of information It is up to the payer and the information recipient to agree which information is to be exchanged. The structure of the information must comply with the record structure determined by Nets. NOTE: See chapter "Record descriptions", section "Information transfers via OverførselsService". P

25 Data supplier Contents This chapter contains the following topics: How to become a data supplier. Data supplier agreement form DL01. Changing the data supplier agreement. Exchange of data. Testing communication and data. Data supplier electronic master record. Additional information This chapter contains information of relevance to you if you plan to exchange data with Nets using OverførselsService. Nets has additional materials describing the various types of communication in detail. These materials are available from Nets ServiceDesk. You can also find additional information about data exchange at P

26 How to become a data supplier Introduction You have the option of yourself becoming a data supplier and exchanging data directly with Nets by entering into a data supplier agreement. This section describes the agreements that you need to enter into in order to become a data supplier and exchange data directly with Nets. Data supplier agreement You must fill in and sign a data supplier agreement if you wish to exchange data directly with Nets. NOTE: You will find help in how to complete the form in the "Data supplier agreement form DL 01" section. The form is available at Substance of the agreement The data supplier agreement consists of: form DL01 "Terms of communication with Nets" You must complete and sign the form and return it to Nets CS Payment DK. Additional help and information You are always welcome to contact Nets ServiceDesk if you have questions or need help completing the data supplier agreement. Nets ServiceDesk telephone contact Nets. P

27 Data supplier agreement - form DL01 Definition A data supplier agreement is the agreement you enter into with Nets regarding the exchange of data. As a data supplier, you are able to exchange data with Nets. You can operate as your own data supplier and exchange data with Nets if you yourself are the payer, or you may exchange data with other payers if you are acting as their data supplier. Form DL01 You must complete form DL 01 if you wish to exchange data with Nets. Form DL 01 is available at How to complete the form Form DL 01 (the data supplier form) contains nine lines. Line to be completed with information about 1 CVR number Sub-system: OS1 and sub-system OSN if you also want to send NemKonto-based transfers Note: You may ONLY use sub-system OSN if your deliveries should be able to contain NemKonto-based deliveries and if the payer has entered into an agreement with Nets on the handling of NemKonto-based transfers. Note: Data suppliers that are able to process the electronic transfer receipt must also specify sub-system OSM. 2 data supplier name address 5 postcode and town 6 telephone and fax number 7 data supplier contact and address 8 fee registration and account numbers 9 form of data communication Additional information If you have any questions or need help completing the form, please contact: Nets ServiceDesk telephone contact Nets. P

28 Changing the data supplier agreement Introduction It is important that you inform Nets of any changes to your data supplier agreement. What to do If you then wish to change communication type get a new CVR number Have changes related to lines 2-8 contact the ServiceDesk, which will advise you and potentially arrange a test sequence. you must enter into a new data supplier agreement by submitting a new DL01 form Nets. contact the ServiceDesk, which will advise you. State the relevant changes on the form and submit it to Nets Additional information You are always welcome to contact Nets ServiceDesk if you are in doubt or have other questions related to your data supplier agreement. Nets ServiceDesk telephone contact Nets. P

29 Exchange of data Introduction How you choose to exchange data with Nets as a data supplier usually depends on the technical infrastructure that your company is already working with. In this section you will find an overall description of the solutions Nets offers. Internet-based data communication You can choose between two different solutions depending on your IT installation and how you want to exchange data with Nets. Data exchange via an Internet-based solution, called Nets' HTTP/S solution with employee signature, where you use a web page to exchange your data. This solution is particularly suitable if you want a simple communications solution with no need for major IT developments. Data exchange via an Internet-based solution where you use proprietary or purchased software to exchange your data with Nets automatically. Setting up this solution requires a certain amount of IT expertise. Note: You can read more about Nets' data communication solutions at Host-to-host data communication If your company works with host communication, you can choose to exchange data with Nets over a direct line. Additional information If you have questions about which form of communication to choose or about the exchange of data for both testing and production purposes, please contact: Nets ServiceDesk telephone contact Nets. P

30 Testing communication and data Introduction You are welcome to run a test in OverførselsService before sending your first production delivery. This test will help you make certain that your payroll system produces the right information for Nets. Test procedure Here you can see the usual procedure for a test: Step Action 1 IMPORTANT: Before you can perform a test, your contractual relationship must be registered with Nets. 2 3 Contact Nets CS Payment DK to set up a time to run your test. Send your test delivery to Nets. It is important to use special test data in specific fields in the delivery. And the volume of your test data not exceed 50 transactions NOTE: See below. 4 Based on your test data, Nets will create a delivery receipt and send it to you in accordance with data supplier agreement DL 01. P

31 Use special test data (account-toaccount) When you send a test delivery to OverførselsService (account-to-account), you must use special test data. Test data Internet-based data communication Host to host Netrecord is changed automatically to be populated with "OST". Disposal date Registration number of payer's bank Your delivery of test data must not exceed 50 transactions Use special test data (NemKonto transfers) For testing OverførselsService with NemKonto transactions CS Payment DK Test data Internet-based data communication Host to host Important Contact CS Payment DK Netrecord to be populated with "OST". Disposal date Registration number of payer's bank Your delivery of test data must not exceed 50 transactions When you can test You can send test deliveries to Nets during the first two weeks of each month by agreement with CS Payment DK. P

32 Data supplier electronic master record Introduction If you are a data supplier for multiple payers in OverførselsService, you may be interested in receiving master records electronically on behalf of the payers. The information on the payer's master record allows you to recognise when the customer is ready to use OverførselsService. Written agreement with Nets If you wish to receive master records electronically, you must enter into a written agreement with Nets. NOTE: Contact CS Payment DK if you wish to receive master records electronically. When you receive master records from Nets Nets sends electronic master records bundled into one delivery to the data supplier on those banking days when new agreements have been registered for payers in OverførselsService. Description of record formats You can read how the information on the master record is structured in the description of record formats titled Arrival and departure information for the data supplier". P

33 Transfer receipt Transmission methods Nets creates transfer receipts that document the amount sent for payment to the banks as well as which payments were rejected prior to transmission to the payer's bank. The transfer receipt can be sent on paper to the payer or as an electronic delivery to the data supplier. The paper-based transfer receipt is fee-based, which is not the case for the electronic transfer receipt. If you wish to receive electronic receipts, you must complete a DL01 form with sub-system OSM and send the form to Nets. If you are a data supplier for multiple payers in OverførselsService, you will also receive the electronic receipts on behalf of of all your payers. When you receive the receipt Nets sends electronic receipts bundled into one delivery to the data supplier on those banking days when payments have been registered for payers in OverførselsService. Description of record formats You can read how the information is structured in the description of record formats. See "Record format for Transfer receipts". P

34 Data to Nets Chapter contents This chapter contains the following topics: Validation of data at Nets Delivery deadlines Normal processing Fast processing Re-delivery of data Disposal date Changing the disposal date Stopping transfers Please note that there is a major difference in delivery deadlines, etc. depending on whether you are sending account number-based or NemKontobased transfers. P

35 Validation of data at Nets Purpose Nets validates the data supplier's submitted deliveries as early as possible during the transfer process. Depending on the nature of potential errors, the validation may entail that entire deliveries, individual sections of deliveries or only individual transfers be rejected. Nets sends documentation for executed transfers at the aggregate level, and sends information for rejected transfers at a detailed level. Checks that are performed The first thing performed is a general check that applies to the entire delivery. Step Nets verifies that 0 the data supplier has a data supplier agreement corresponding to the content of the delivery. o o If the delivery exclusively concerns account numberbased transfers, the sender must have an OS1 agreement. If the delivery also contains NemKonto-based transfers, the sender must have an agreement regarding Nem- Konto-based payments, and the data supplier must have an OSN agreement. the delivery's start record (OS1) is correctly structured and includes an identification of NemKonto-based transfers if the delivery contains such transfers deliveries intended for NemKonto-based transfers contain such transfers. In other words, use of sub-system OSN is not permitted if the delivery does not contain NemKonto-based transfers. Nets reserves the right to impose a fee if this rule is violated. After this, the individual sections and transfer transactions are verified. Step 1 Nets verifies that the information below is identical for each section of the delivery: Payer's CVR number Payer's registration and account number Disposal date Transfer type 2 the enumeration of the number of transfers and the total amount are correct. 3 the disposal date is a banking day. 4 the disposal date is not more than five days in the past. 5 the disposal date is no more than 150 days in the future for account number-based transfers. P

36 6 the disposal date is no more than four days in the future for Nem- Konto-based transfers. 7 it was possible to retrieve a NemKonto number on the basis of the identification received for the payee in a NemKonto-based transfer. Errors in the data In the event of errors in one or more of the pieces of information above, the following occurs: If there is a discrepancy in the information in step 0, there is a discrepancy in the information in step 1, the enumeration of the number of transfers and/or the total amount are incorrect, the disposal date is not a banking day, the disposal date is more than five days in the past, the disposal date is more than 150 days in the future, the disposal date is more than four days in the future and the section contains NemKonto-based transfers, it was not possible to find a NemKonto for a Nem- Konto-based transfer, then the entire delivery is rejected. Nets contacts the data supplier in order to resolve the error. the section in question is rejected. The rejected section will be indicated in the delivery receipt to the data supplier. the entire delivery is rejected. Nets will automatically move the disposal date to the first possible banking day. NOTE: Refer to the "Delivery deadlines" section the section in question is held back. Nets CS Payment DK will attempt to contact the data supplier in order to determine if Nets should stop transfer for that section's transfers, or change the date of the section. the section in question is rejected. The rejected section will be indicated in the delivery receipt to the data supplier. the section in question is rejected. The rejected section will be indicated in the delivery receipt to the data supplier the transfer in question is rejected and a reason code is shown on the delivery receipt describing why it was not possible to find a NemKonto. P

37 Delivery deadlines Introduction This section describes the deadlines that you must adhere to in order for Nets to be able to execute your payments on time. Please note that there is a difference between delivery deadlines depending on whether you are sending account number-based or NemKonto-based transfers. The early deadlines required for deliveries with NemKonto-based transfers are due to the fact that Nets has to retrieve the NemKonto account numbers from the data supplier to the Danish Agency for Governmental Management and convert your deliveries. P

38 Deadline for delivery When you send payments in OverførselsService you can choose between normal and fast processing. The following delivery deadlines apply: For account number-based payments: If you choose normal processing, fast processing, For NemKonto-based payments: If you choose Normal processing, Fast processing, Nets must receive your data no later than two banking days before the disposal date, before 6 pm one banking day before the disposal date, before 12 noon Nets must receive your data no later than two banking days before the disposal date, before 3 pm one banking day before the disposal date, before 9 am This illustration shows normal and fast processing along with the deadlines for delivery of electronic data to OverførselsService. Normal processing Fast processing Receipt of money in the account OverførselsService Two banking days before the disposal date Data must be submitted before 6 pm One banking day before the disposal date Data must be submitted before 12 noon The amount is deposited to the payee s account Transfer with information sections One banking day before the disposal date Data must be submitted before 12 noon The amount is deposited to the payee s account NemKontobased payments Two banking days before the disposal date. Data must be submitted before 3 pm One banking day before the disposal date Data must be submitted before 9 am The amount is deposited to the payee s account Day -2 Day -1 Disp. date P

39 Late delivery If Nets receives your data after the delivery deadline, the following will happen to the payments: For account number-based payments: if Nets receives data before 12 noon, For NemKonto-based payments: if Nets receives data before 9 am, then OverførselsService will automatically change the disposal date to the first possible disposal date and will execute the payments with fast processing. then OverførselsService will automatically change the disposal date to the first possible disposal date and will execute the payments with fast processing. For account number-based payments: if Nets receives data after 12 noon, the disposal date is more than five days in the past, the disposal date is more than five days in the past, then OverførselsService will automatically change the disposal date to the first possible disposal date and will execute the payments with normal processing. OverførselsService will automatically change the disposal date to the first possible disposal date and will execute the payments with fast or normal processing, depending on when Nets receives the data. NOTE: See the descriptions above. Nets CS Payment DK will attempt to contact the data supplier in order to determine if Nets should correct the disposal date or possibly stop the payments. pay- For NemKonto-based ments: if then Nets receives data after 9 am, the disposal date is more than five days in the past, the disposal date is more than five days in the past, OverførselsService will automatically change the disposal date to the first possible disposal date and will execute the payments with normal processing. OverførselsService will automatically change the disposal date to the first possible disposal date and will execute the payments with fast or normal processing, depending on when Nets receives the data. NOTE: See the descriptions above. Nets CS Payment DK will attempt to contact the data supplier in order to determine if Nets should correct the disposal date or possibly stop the payments. P

40 Receipt from Nets When OverførselsService automatically changes the disposal date, the system creates a receipt for the data supplier called "Notification of change of disposal date". You can find out more about this receipt in the "Changing the disposal date" section. P

41 Normal processing Definition Normal processing means that it takes two banking days to transfer the payment from the payer's account until the amount is available in the payee's account. Delivery deadline account numberbased payments When you choose to execute your payments with normal processing, you must submit data to Nets before 6 pm no later than two banking days before the disposal date. Delivery deadline NemKonto-based payments When you choose to execute your payments with fast processing, you must submit data to Nets before 3 pm no later than two banking days before the disposal date. Automatic change of disposal date The disposal date must be a banking day. Saturday, Sunday and public holidays are not banking days. If possible, OverførselsService will automatically change non-banking days to the first possible banking day before the original disposal date. If your payroll system does not take banking days into consideration for the disposal date, please note the following deadlines. For account number-based payments: When the disposal date and Nets receives data the payments are executed with is not a banking day, before 12 noon, fast processing. is not a banking day, after 12 noon and before 6 pm, normal processing. For NemKonto-based payments: When the disposal date and Nets receives data the payments are executed with is not a banking day, before 9 am, fast processing. is not a banking day, after 9 am and before 3 pm, normal processing. P

42 Fast processing Definition Fast processing means that it takes one banking day to transfer the payment from the payer's account until the amount is available in the payee's account. Delivery deadline account numberbased payments When you choose to execute your payments with fast processing, you must submit data to Nets before 12 noon no later than one banking day before the disposal date. Delivery deadline NemKonto-based payments When you choose to execute your payments with fast processing, you must submit data to Nets before 9 am no later than one banking day before the disposal date. Automatic change of disposal date The disposal date must be a banking day. Saturday, Sunday and public holidays are not banking days. OverførselsService does not automatically change the banking day to the first possible banking day. If your payroll system does not take banking days into consideration for the disposal date, please note the following deadlines. For account number-based payments: When the disposal date and Nets receives data the payments are executed with is not a banking day, before 12 noon, fast processing. is not a banking day, after 12 noon and before 6 pm, normal processing. For NemKonto-based payments: When the disposal date and Nets receives data the payments are executed with is not a banking day, before 9 am, fast processing. is not a banking day, after 9 am and before 3 pm, normal processing. P

43 Re-delivery of data Introduction This section describes the options you have for re-delivering data and the circumstances that require special attention when re-delivering data to Nets. Situations where re-delivery is necessary It may happen that you need to re-deliver data to Nets. If then Note the entire delivery fails and is rejected because of an error on the part of the data supplier and or the section's start and stop records, one or more sections is rejected, for instance because the disposal date is post-dated more than is allowed, you need to correct the error and submit a new delivery to Nets. you have the option of correcting the disposal date and sending a new delivery with the sections in question. The delivery receipt indicates that the entire delivery has been rejected. The rejected sections will be indicated on the delivery receipt. Getting help from Nets on re-delivery Please contact Nets' CS Payment DK, which will be able to advise and possibly assist you in correcting data. When you re-deliver data, you need to make sure that you are not sending data that Nets has already registered and approved. P

44 Disposal date Definition In OverførselsService, the disposal date is the date when the payer wishes for the amount to be available to the payee in their bank account. Rules for the disposal date The following rules apply to the disposal date in OverførselsService. The disposal date must be a banking day. must be at least one day after the day on which the delivery is sent to Nets. NOTE: See section on delivery deadlines. For account number-based payments, it may be up to 90 days in the future. For NemKonto-based payments, it may be up to four banking days in the future. Adjusting invalid disposal dates If Nets receives a delivery or section of a delivery with an incorrect disposal date, the following occurs: If the disposal date is more than five banking days in the past, up to five days old, farther into the future than allowed, a non-banking day, then the section is not executed and must either be stopped or have its disposal date changed. OverførselsService will automatically change the disposal date to the first possible banking day. Nets will reject the entire section. OverførselsService will automatically change the disposal date to the first possible banking day. P

45 Changing the disposal date Introduction If you have sent a delivery/section with an incorrect disposal date to Nets, and the delivery/section has been rejected, you can correct the disposal date yourself and send a new delivery to Nets. In certain cases, Nets can change the disposal date for you for a fee see price list. If you change the disposal date yourself If you choose to correct the disposal date yourself by sending a new delivery to Nets, you need to make sure that you are not sending data that Nets has already registered and approved. If Nets is to correct the disposal date for you If you want to Nets to correct the disposal date for you, please call Nets' CS Payment DK to make further arrangements. See the prices that apply to Nets' assistance in changing the disposal date at You must provide the following information for Nets to correct the disposal date: 1 The data supplier s CVR number. 2 The payer's CVR number. 3 The payer's registration number and account number. 4 The transfer type and/or information type. 5 The disposal date and the new disposal date. 6 The number of transfers and the total amount. 7 Your name and telephone number. P

46 Deadlines when changing the disposal date If you want Nets to change the disposal date for a delivery or for sections of a delivery, please be aware that the deadlines are more restrictive than the deadlines for delivery of data when transferring account number-based payments. Normal processing Fast processing Receipt of money in the account Deadline for changing the disposal date Deadline for changing the disposal date Place request with Nets before 3 pm two banking days before the disposal date Place request with Nets before 11 am one banking day before the disposal date Disposal date Receipt from Nets If the payer/data supplier or Nets has changed a disposal date in a delivery or in a section of a delivery, Nets will send a change notification to the payer/data supplier. NOTE: You can see an example of a disposal date change notification in the "Data from Nets" chapter. P

47 Stopping payments Introduction You have the option of asking Nets to stop a delivery that you have sent. You can stop the entire delivery or one or more sections of a delivery by contacting Nets before the applicable deadlines. Assistance from Nets If you want to Nets to stop a delivery or one or more sections in one of the deliveries that you have sent to Nets, please call Nets' CS Payment DK to make further arrangements. See the prices that apply to Nets' assistance in stopping payments at You must provide the following information to Nets: 1 The data supplier s CVR number. 2 The payer's CVR number. 3 The payer's registration number and account number. 4 The transfer type and/or information type. 5 The disposal date. 6 The number of transfers and the total amount. 7 Your name and telephone number. Deadline for stopping payments If you want to stop a delivery or sections of a delivery, please be aware that the deadline is more restrictive than the data delivery deadlines when transferring account number-based payments. Normal processing Fast processing Receipt of money in the account Deadline for stopping transfers Deadline for stopping transfers Place request with Nets before 3 pm two banking days before the disposal date Place request with Nets before 11 am one banking day before the disposal date Disposal date P