Switching your personal current account made easy

Transcription

1 Switching your personal current account made easy

2 Introduction Summary of the Key Features of the Account Switching Code Bank of Ireland ( New Bank ) can facilitate all of the steps required in order to switch your account to us. Outlined below are the key features of the Account Switching Code which a member of our staff will take you through. We strongly recommend that you read the detailed information relating to account switching included in this pack. The Code of Conduct on the Switching of Current Accounts with Credit Institutions, effective 1 October 2010 (the Account Switching Code ) applies to Current Accounts denominated in euros held by personal and business customers in the Republic of Ireland, who fall within the category of Consumer as defined by the Account Switching Code. (See Frequently Asked Questions for further details.) If you wish to switch you have two options in relation to your old account: - Option A: Close your old account and switch the balance and your active standing orders and direct debits to the new bank/branch - Option B: Switch only your active standing orders and direct debits to the new bank/branch while keeping your old account open Account Opening Phase: - Your account will be opened provided all of your account opening documentation is in order and your application has been approved - ATM/Debit Card(s) and chequebook, will be ordered for you, where required - You will receive details of our Terms of Business and the Terms and Conditions; Fees and Charges and Interest Rates that apply to your new account - You must complete a separate application in your new branch/bank if you wish to apply for an Overdraft. If you have an Overdraft on your old account, it must be cleared before you can switch to Bank of Ireland Account Switching Phase: 10 working days. During this timeframe: - Your new bank will send your completed Account Transfer Form to your old bank - Your old bank will close your old account (only if you selected Option A) and send you a list of your direct debits and standing orders (if you selected Option A or Option B) - Your old bank will send us your closing balance (only if you selected Option A), direct debit 1 and standing order details (if you selected Option A or Option B) and will notify the Direct Debit Originators 1 of your new account details - Your new bank will lodge the balance to your new account (only if you selected Option A) and set up your standing orders/direct debits (Option A & B) on your new account Please let us know if you wish to change or cancel any standing order(s). If you wish to change or cancel any direct debit(s) please let both us and the relevant Direct Debit Originator know. Select the date in the month that you wish to start the Account Switching phase. We recommend that you pick the first day of a period when there is least activity on your account i.e. avoid pay day or dates when your mortgage/rent, standing orders or direct debits are paid out. We will send your Account Transfer Form to your old bank on the date you have selected. If you are closing your old account (Option A), please refrain from using your old cards or old chequebook once the account switching phase has started. You should return these old cards and old chequebook to your old bank and they will refund the Government Duty on any unused cheques to you. This pack contains some sample letters that you may wish to use to redirect payroll or other credit payments and also contains an Account Transfer Form Additional items enclosed with this pack are: Terms of Business Terms & Conditions Personal Current Account Fees & Charges for Personal Customers brochure Personal Current Account Application Form with details of interest rates Personal Current Account brochure with details of the accounts available to you If you have any queries in relation to opening your new account or wish to make an appointment please contact us: Branch Name: Contact Name: Branch Phone No.: Once your new account is opened our Switching Unit will also be happy to assist you with any queries on switching. You may contact our Switching Unit by phoning or (LoCall rates apply). 1. If you have a SEPA direct debit(s) on your old account with a Direct Debit Originator(s) who is operating outside of the Republic of Ireland you will have to notify them of the change to your bank details (your old Bank will not do this). When you advise them, the SEPA Direct Debit Originator(s) will then send the details of the direct debit(s) that they have for you to your new bank.

3 Contents In this booklet Page Easy steps to switching 1 Frequently asked questions 4 Useful tips 8 Letters and forms 10

4 Switching your current account Switching can occur in two ways into or out of Bank of Ireland or between Bank of Ireland branches. The following steps assume that you are switching into Bank of Ireland, but, if you are switching out of Bank of Ireland you should consult your new bank who will follow a similar process. Easy steps to switching Tick box when complete Step 1 Come and talk to us Let us know you want to switch accounts and when you want to do this. Our staff at your local branch will help you choose the right package and take you through the application to open your new current account(s). Step 2 Choose the services that are right for you Consider which current account fee option you would like. Our staff will be happy to advise you to ensure you get the best value. We will also set you up for phone or online banking, if you wish. Your new account cannot be opened until the application to open an account has been approved. Please note if you require a credit facility on your new account, a separate Overdraft application must be completed. Step 3 Let your old bank know your plans Complete an account transfer form (included at the back of this pack). The account transfer form offers you the option to: A. Close your existing account (s) and transfer your balance and all of your active standing orders and direct debits 1 to your new bank B. Only transfer all of your active standing orders and direct debits 1 from your old bank account(s) to your new bank account(s), while leaving your existing account(s) open A staff member will be happy to help you to complete the form, but please remember to choose the option you require by ticking either A or B and to include the preferred date you want the switching process to commence. We will send the completed account transfer form to your existing branch or bank on your behalf. 1. Details of direct debits that operate under the Single Euro Payments Area (SEPA see page 8) scheme will be sent to your new bank by the direct debit originator, not by your old bank. 1

5 Step 4 If appropriate, let people know you are moving To ensure that payments you receive are lodged to the correct account(s): Inform your employer of your new bank account details. Re-direct any other regular payments into your new account(s) e.g. child benefits or share dividends etc. You will find two sample letters at the back of this pack that will help you with this.this way you can be certain that any payments you receive will be lodged into your new account(s). Step 5 Ensure that bills or savings still get paid on time Most of us have direct debits set up to pay our telephone, electricity or gas bills. Your old bank will inform these companies (the direct debit originators) of your new account details on your behalf 2. Your direct debit originators will change your account details immediately after they receive them and will present the next direct debit, when due, on your new account 3. You will receive a list of any existing standing orders or direct debits from your old bank. Check these immediately and let us know if there are any changes you want to make to your standing orders. If you want to cancel any direct debits, please advise both ourselves and the relevant direct debit originator. If you have a SEPA direct debit set up with a direct debit originator(s) abroad, you will need to contact this particular direct debit originator(s) yourself to advise them of your new account details. You will find a sample letter at the back of this pack to help you with this. Step 6 Ensure you have sufficient funds in both your new and old account(s) During the switching period, you should ensure there are sufficient funds in both your new and old account(s), to cover any standing orders, direct debits, cheques, ATM or debit card transactions, plus any fees, charges or interest that may be due on either account. 2 Direct debits that operate under the Single Euro Payments Area (SEPA see page 8) scheme will be sent to your new bank by the Direct Debit Originator, not by your old bank. 3 Please note: Direct Debit Originators are obliged to update their records at the earliest opportunity to ensure your future direct debits are presented promptly on your new bank account(s). 2

6 Step 7 If you have opted to close your old bank account(s) Any cheques presented on your old account(s) will not be forwarded to your new bank account(s) after the account(s) has closed. They will be returned to the presenting bank unpaid, marked Account Closed or Account Switched or Account Transferred. Your old bank may subsequently be obliged to pay cheques you have issued under the Cheque Guarantee Scheme (provided they are within the rules of the Scheme, including the 130 upper limit) and these particular cheques will be passed to your new bank and charged to your new account(s). Therefore, you should check your cheque stubs against your old bank account(s) to identify any cheques that have not yet been presented for payment. We recommend that you contact the payees of these cheques in order to make other arrangements to pay them and that you retrieve these old cheques from the payees. Step 8 Tidy up your wallet If you have opted to close your old account(s), you should return your old ATM or debit card(s) to your old bank as soon as you receive your new bank card(s). Return any unused cheques to your old bank, as you will be due a refund of Government Duty. You have now successfully switched your account(s). Welcome to Bank of Ireland. 3

7 Frequently asked questions Who does the Account Switching Code Apply to? The Account Switching Code applies to Current Accounts with Credit Institutions denominated in euros held by personal and business customers in the Republic of Ireland, who fall within the category of Consumer*, as defined by the Account Switching Code. *a Consumer is defined by the Account Switching Code as: a) a natural person acting outside their business, trade or profession; b) a person or group of persons, but not an incorporated body with an annual turnover in excess of 3 million (for the avoidance of doubt a group of persons includes partnerships and other unincorporated bodies such as clubs, charities and trusts, not consisting entirely of bodies corporate); or c) incorporated bodies having an annual turnover of 3 million or less in the previous financial year (provided that such body shall not be a member of a group of companies having a combined turnover greater than the said 3 million). How long will it take? When your new account is open and operational the Account Switching process can begin. The Switching process starts on the date you have indicated on your Account Transfer Form and takes ten working days to complete. During this period, your direct debits and standing orders will be transferred 4. If you have requested your old bank to close your account(s) the balance will be transferred and the old account(s) will be closed during the same ten working days 4. Do I need identification? By law 5, we must obtain certain documentation from all new customers. At a minimum, we will need the following documents from you (and from the second applicant if it is a joint account) if you wish to open a new bank account with us: True Name Verification: Any one of: Current Passport* Current Driving Licence (Full or Provisional) EU National ID Card* Age Card issued by the Gardaí ML10 (Confirmation of ID) issued by the Gardaí If you are not a resident of the Republic of Ireland, only the documents marked with an * above can be accepted. and 4 Your new and old bank will aim to meet these deadlines but in exceptional circumstances delays may arise which are outside the control of either bank. 5 The Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 and The Taxes Consolidation Act 1997 as amended. 4

8 Current Permanent Address Verification Any one of the following items of correspondence that you received recently: Utility bill (gas/electricity/landline/mobile phone) that is less than three months old Statement from a financial institution Tax Free Allowance Certificate Revenue Commissioners Balancing Statement Social Insurance document Household/motor insurance documents Some other options may be available to you if you do not have these documents. Please ask a member of staff if you need help. Interest Earning Accounts Taxation of Savings and Return of Payments Legislation Additional requirements apply for customers who wish to open an interest bearing account or avail of a credit interest offer on a personal current account. Under the legislation we are required to identify individuals in receipt of or beneficially entitled to interest payments. In addition to the true name and address requirements listed above, Irish residents will be asked to provide their PPS number and acceptable documents to verify it. The documents that are acceptable as verification of PPS number are: P60 P45 P21 Balancing Statement Payslip (where employer is identified by name or tax number) Drug payment scheme card European health insurance card Tax Assessment form Income Tax Return form PAYE Notice of Tax Credits Child Benefit award letter Pension book Social Services card (a Medical Card is not a Social Services card) Documents issued by the Revenue Commissioners Documents issued by Dept of Social and Family Affairs Please note that the Revenue Commissioners do not permit the acceptance of a Medical Card as verification of PPS number. If you are not a resident of the Republic of Ireland you will be asked to provide your Tax Identification Number and an official document to verify this. In certain circumstances you may also be asked to provide a Certificate of Tax Residency from the country in which you are living. Phone us before calling in and we can answer any questions you may have. 5

9 Will I be required to sign anything? Our staff will take you through the application for your new account(s). All other forms needed to complete the switch are at the back of this brochure. Each will require your signature. Remember if your account(s) is in joint names we will need everyone s signature to switch. What happens to my existing account? The account transfer form offers you two options. You can: A. Close your existing account(s) and transfer your balance and all of your active standing orders and direct debits to your new bank B. Only transfer all of your active standing orders and direct debits from your old bank account to your new bank account(s), while leaving your existing account(s) open Bank of Ireland will inform your existing bank that you want to switch. Once they know you are switching they will send us a list of all your current active standing orders and direct debits 6 (you will get a copy of this too). If you have chosen to close your old account(s), your old bank will then close it on your behalf. Remember, an overdrawn account will not be switched, so if you have an overdraft this must be cleared before you switch. Make sure you leave enough to cover any interest or fees as well as any standing orders, direct debits, cheques, ATM or debit card transactions that may be due. If your account(s) is in credit, this amount will simply be transferred automatically. If you have opted to keep your old account(s) open, it will continue to operate in accordance with the terms and conditions of that account. What else can I expect? In addition to this booklet, when you open your new account with us you will receive: A copy of our Terms of Business A copy of the relevant Terms and Conditions for your new account (including the services provided with it) A copy of our Fees and Charges for Personal Customers brochure, including details of the current account fee choices open to you Details of any interest rates that apply to your new Personal Current Account A copy of our Personal Current Account brochure with details of the accounts available to you Details of your new account including the Sort Code and Account Number, the Bank Identifier Code (BIC) and the International Bank Account Number (IBAN). (Details of your IBAN may not be available until the next working day after you have opened your new account in your new bank.) 6 Direct debits that operate under the Single Euro Payments Area (SEPA see page 8) scheme will be sent to your new bank by the Direct Debit Originator, not by your old bank. 6

10 You can also apply for an ATM or debit card or a cheque book when you open your new account provided, of course, that they are available with the account you have selected. You may also use this opportunity to consider making payments online or by phone. This can save you time and money. Our telephone and online services give you the confidence and flexibility to take care of your banking needs when it suits you. If you are switching your current account(s) you can request your old bank to provide you with statement(s) of your account(s) for the previous twelve months. Where such statement(s) is not available electronically, your bank will provide one paper copy per account, free of charge. Can I set up new standing orders and direct debits on my old bank account after the existing standing orders and direct debits have been moved to my new bank account? Yes you can, provided the old account allows new standing orders and direct debits to be set up. You may find that, for certain companies, a new direct debit cannot be set up in their favour for two months after the switch date, if a previous direct debit in their favour was transferred to a new bank. Should this arise, please talk to the company in question for options to address this issue. Some Terms Explained BIC: Bank Identifier Code The BIC is the unique identification code of a particular bank and is used in conjunction with an International Bank Account Number (IBAN). These codes are used when transferring money between banks. The BIC is printed on the top right hand corner of your account statement. IBAN: International Bank Account Number The IBAN incorporates the account number and codes to identify the country, bank and branch of a specific account. Your IBAN is printed on the top right hand corner of your account statement. Standing Order: A Standing Order is an automatic payment of a fixed regular amount from your account, for example, a payment to a savings or loan account. Direct Debit: A Direct Debit is an automatic way of paying regular bills from your account where the amount to be paid can vary from one bill to another, for example, telephone, gas, electricity, mortgage repayment and insurance payments. The payer authorises the Direct Debit Originator to debit their bank account when payments are due. The Direct Debit Originator must advise the payer in advance of the first payment of the amount that is due and the date(s) it will be debited. The Direct Debit Originator must notify the payer again in advance of any changes to either the amount to be debited or the due dates. 7

11 Direct Debit Originator: An Originator is a company or organisation that is authorised by you to collect direct debits directly from your bank account. Typically originators will be utilities such as electricity, gas and telephone companies and also includes financial institutions, clubs and associations. The Single Euro Payment Area (SEPA) SEPA is the next step towards European integration which aims to make all electronic cross-border payments in euro between the participating countries as easy, inexpensive and secure as national payments within one member state are today. In the SEPA world a customer can make electronic payments to any beneficiary located anywhere in the euro area using a single bank account and a single set of payment instructions. This means that making a payment from Dublin to Dusseldorf will cost the same as making a payment from Dublin to Dingle and will be processed within the same timeframe. SEPA direct debits operate under the SEPA Scheme with a common level of service within the participating countries. Non-Domestic SEPA Direct Debit Originators Under the SEPA Scheme, you will be able to pay bills due to Direct Debit Originators throughout Europe from your current account in the Republic of Ireland using the SEPA Direct Debit Scheme. For instance, if you have a property in Spain, you will be able to pay the bills owing to Spanish utility companies directly from your Irish bank account. However, these Direct Debit Originators are not within the scope of the Account Switching Code because they operate outside of Ireland, so you will need to notify them of the changes to your account details yourself. See Letter to Non-Domestic SEPA Direct Debit Originators later in this booklet for a sample form that you can use to notify these Direct Debit Originators. Useful tips Tell us the date you would like the switching process to start. You should select a date in the month to begin the switch when there is least activity on your account(s). This means you should avoid pay day or the date when your mortgage, or direct debits or standing orders are paid out. Always ensure that there are enough funds available in both your old and new accounts during the switching period, particularly if you have requested your old bank to close your account(s), as there may be fees, charges or interest due on it. If you have opted to keep your old account(s) open, please remember, that both your new and old accounts may be liable for bank charges. Both accounts will be liable for any Government Duty on ATM or debit cards or cheque books used with them. Take note of your standing orders and direct debit dates so payments are not missed in the switching process. If you choose to close your old account(s), avoid using your old cheque books and bank cards after you receive your new ones. Return the old cheque books and bank cards to your old bank and you will receive a refund of Government Duty on the unused cheques. 8

12 Redirect Credit Payments to New Account To: (your home address) Company name: Company address: Date: Request to redirect my direct credit payments to my new bank account My payment reference number: Dear Sir/Madam, I am writing to instruct that all payments due to me after (date) the following account: be paid directly to Bank: Branch name: Name of account: BIC: (Bank Identifier Code) IBAN (International Bank Account No.) Branch NSC: Account number: Thank you for your help. Yours faithfully (your signature) (your name printed)

13 Payroll Letter To: The Accounts/Payroll Department (your home address) Company name: Company address: Date: Request to credit my salary to my new bank account My staff/employee number: Dear Sir/Madam, Please note from (date) detailed below: I wish to have my salary paid direct into the account Bank: Branch name: Name of account: BIC: (Bank Identifier Code) IBAN (International Bank Account No.) Branch NSC: Account number: Thank you for your help. Yours faithfully (your signature) (your name printed)

14 Letter to Non-Domestic SEPA Direct Debit Originators To: The Accounts Department (your home address) Company Name Company Address Date: Please note that my/our bank account details have changed. Please debit payments from my new account from (date) as per the details below. Name(s) Reference Number (if applicable) BIC: (Bank Identifier Code) IBAN: (International Bank Account No.) Thank you for your help. Yours faithfully (your signature) (your name printed)

15 Request to transfer details of Request Phone/Online to transfer Banking details of Phone/Online Banking (Bank of Ireland to send completed form to Old Bank - addresses on reverse) (Bank of Ireland to send completed form to Old Bank - addresses on reverse) Customer name: Customer name: Address: Address: Old Bank account(s) set up for Phone/Online Date of Birth: Date of Birth: Home Phone: Home Phone: address: address: Old Bank account(s) set up New Bank account number(s) BIC Old for Bank Phone/Online account(s) set up New Register Bank for 365 account phone number(s) (tick as required) for (from Account Phone/Online transfer type: of accountiban form) Register for phone online (tick as required) (from transfer of account form) 365 online N.S.C. N.S.C. N.S.C. Account No. N.S.C. Account type: Account number(s) N.S.C. Account type: Account number(s) Account type: Account IBAN number(s) Account type: Account number(s) Account No. New Bank account number(s) To Register for 365 phone 365 (my online old Bank ) (tick as required) To BIC (my old Bank ) Please complete the following phone/online banking payment beneficiary details as set up on my old account(s) listed Account type: IBAN Please above, complete and return the to following Bank of phone/online Ireland 365, banking Registration payment Department, beneficiary details P.O. BOX as set 365, up FREEPOST, on my old account(s) Dublin 24. listed above, Please and also return send to a Bank copy of of the Ireland completed 365, Registration form to me at Department, the above address. P.O. BOX 365, FREEPOST, Dublin 24. Please also send a copy of the completed form to me at the above address. Note: N.S.C. For joint account customers separate forms are Account required No. for each customer. Note: For joint account customers separate forms are required for each customer. For Account completion type: by my Old IBAN Bank For Bill completion payment companies by my Old / accounts Bank to transfer money to - as set up on my old account (s) Bill payment Beneficiary companies / accounts Beneficiary to transfer money Beneficiary to - as set up on my Beneficiary old account (s) Beneficiary Account Beneficiary Name(s) No. Beneficiary Account Number Beneficiary NSC Beneficiary Reference Beneficiary description Name(s) Sample (ESB) Account Number NSC Reference description ESB Account 1 Sample (ESB) To (my old Bank ) ESB Account 1 Please arrange to send me/us details of all fund transfer beneficiaries and/or bills set up for payment by phone/online from the above account(s). Please include the following for each item: Name of payee Payee account number/iban and branch code/bic ( Please Payer s continue reference list on the back if necessary.) ( Please also continue send a list copy on of the details back if to necessary.) Bank of Ireland 365, Registration Department, P.O. Box 365, FREEPOST, Dublin 14. Thank you. Thank Note: you. For joint account customers separate forms are required for each customer. Customer signature: Date Customer Thank (In the absence you. signature: of a customer signature - form can be signed / branded by Bank of Ireland Date staff member D D with M customer M Y consent.) Y Y Y (In Terms the absence and conditions of a customer apply signature to Bank - form of Ireland can be signed 365 phone / branded by online Bank services. of Ireland staff member with customer consent.) Customer signature: Date Terms and conditions apply to Bank of Ireland 365 phone and online services. Bank of Ireland is regulated by the Financial Regulator. (In the absence of a customer signature - form can be signed / branded by Bank of Ireland staff member with customer consent.) Bank Terms of and Ireland conditions is regulated apply to by Bank the Financial of Ireland Regulator. 365 phone and online services. Bank of Ireland is regulated by the Central Bank of Ireland.

16 Bank Addresses AIB bank AIB Phone/Internet Banking Beneficiary AIB Bank Beneficiary Beneficiary Beneficiary Beneficiary Name(s) Time House Account Number NSC Reference description Sample (ESB) Naas Co Kildare ESB Account 1 Permanent Open 24 TSB Permanent tsb Carysfort Avenue Blackrock, Co Dublin Ulster Bank Ltd Team Leader Anytime Administration Ulster Bank Ltd Danesfort Stranmills Road Belfast, BT9 5UB. Bank Addresses AIB bank Permanent TSB AIB Phone/Internet Banking AIB Bank Time House Naas Co Kildare Open 24 Permanent tsb Carysfort Avenue Blackrock, Co Dublin Ulster Bank Ltd Team Leader Anytime Administration Ulster Bank Ltd Danesfort Stranmills Road Belfast, BT9 5UB.

17 Account Transfer Form - Personal Customer Name(s) Address: Phone: Mobile: New account and bank details: BIC B O F I I E 2 D N.S.C. 9 0 Branch: Contact: Phone no: IBAN 1 Account No.1 IBAN 2 Account No.2 Bank of Ireland Branch - Send part 1 to Switching Unit. File Part 2 Old account and bank details: BIC IBAN 1 Account No.1 IBAN 2 Account No.2 N.S.C. Option A: I would like my Old Account(s) to be closed Option B: I would like my Old Account(s) to remain open (Please tick one box) To: The Manager, Old bank: 1. I/we hereby request and authorise you to prepare and supply to the New bank and to me/us a schedule of active direct debit instruction details (excluding SEPA direct debits) and active standing order details ( the Schedule ) held by you in relation to each of my/our account(s) at your branch as listed above ( the Account(s) ). Please send this list to: Account Switching Unit, BSC, Bank of Ireland, Operations Centre, Cabinteely, Dublin 18 and send copy to me/us at the above address. 2. If I/we have indicated above by ticking the box that I/we would like my Old account(s) to be closed, then: i) I/we further request and authorise you to please transfer the remaining balance of my/our account(s) to the new account(s) listed above once all normal procedures for account transfer are completed. Once this transfer is completed I/we instruct you to close my/ our account(s) in your bank. ii) Without responsibility on your part, I/we understand that you will redirect any debit card transactions presented on my/our account(s) after it has been closed to my/our Bank of Ireland account(s). iii) I/we acknowledge that cheques and other items which are presented for payment on my Old account(s) after the date of transfer will be returned unpaid. If you are obliged to pay any such cheque(s) under the Cheque Card Guarantee Scheme, I/we authorise you to charge the amount of such payment to my/our Bank of Ireland account(s). 3. I/we acknowledge that direct debits presented for payment on my Old account(s) after the date of transfer will be returned unpaid. 4. Please notify the direct debit originators that are located within the Republic of Ireland of all my/our direct debits on my/our accounts as soon as possible after you receive this request. I/we understand that I/we must personally contact SEPA originator(s) outside of the Republic of Ireland and arrange to transfer the SEPA direct debit(s) to my new account. 5. Please indicate preferred date for switching process to commence / /. Customer signature(s) in accordance with Old Bank Mandate To: The Manager, Bank of Ireland 1. On receipt of the Schedule as described above, I/we authorise you to pay direct debits and standing orders as so listed in the Schedule on and out of my/our account(s) with your branch as listed above (and in accordance with the bank mandate(s) applicable to that account(s)). I/we will inform you in writing if I/we wish to amend or cancel any part of this instruction. 2. If I/we have indicated above by ticking the box that I/we would like my Old account(s) to be closed, then I/we further request and authorise you to (i) apply and pay any debit card transactions redirected to you from my/our Old bank, to my/our new account(s) in accordance with the Terms and Conditions applying to my/our account(s), (ii) if, under the Cheque Card Guarantee Scheme, my/our Old bank is obliged to pay any cheque presented for payment on the Old account(s) after the above date of closure, I/we authorise you to pay my/our old bank the amount of such cheques on demand and to charge the amount of such cheques to my/ our account(s). 3. On receipt of the schedule of my/our phone/online banking details from my/our Old bank, please set up the same details on my/our behalf. I/we will contact the phone/online banking unit of Bank of Ireland if I /we wish to make any changes. Customer signature(s) in accordance with New Bank Mandate 1 The customer(s) must return cards, and chequebooks on the account(s) directly to the Old bank Bank of Ireland is regulated by the Central Bank of Ireland. 9

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19 Bank of Ireland is regulated by the Central Bank of Ireland RU.6 (01/11)