FAQ A330 USB BLUETOOTH DONGLE

Transcription

1 A330 USB BLUETOOTH DONGLE FAQ Using your Jabra A330 page 2 Install Jabra PC Suite page 3 Jabra Control Center page 6 Cisco IP Communicator page 8 Jabra Device Firmware Updater page 9

2 Using the dongle (without Jabra PC Suite) Q: Does your headset not seem to be working? A: Have you paired your headset with your Jabra A330? And are they connected? Check the QuickStart guide to find out how to pair your headset and your Jabra A330 and then press the Multifunction Button on either your headset or Jabra A330 to connect them. There should now be a solid green light on the Jabra A330. For more information, consult section 6 How to pair the dongle with a headset or section 10 Troubleshooting & FAQs in your Jabra A330 User Manual. A: Have you opened the Audio link? Try pressing the Multifunction Button on your headset or on your Jabra A330. A flashing blue light confirms successful pairing followed by a solid green light to confirm connection. A: Have you selected the A330 as your soundcard in your VoIP application (e.g. Skype)? Check your VoIP application user manual or help menu to find out how to set the default soundcard. A: Has Windows registered your Jabra A330 as a soundcard? Open the Sound and Audio Device Properties in the Windows Control Panel, click the Audio flag and select Jabra A330 as your default device for Sound playback and Sound recording. 2

3 Install Jabra PC Suite Q: Installation does not begin A: You already have a version of Jabra PC Suite on your PC. Remove it first by using Add or Remove Programs in Windows Control Panel. Q: If reinstallation fails A: Close all Jabra applications and remove the existing version of Jabra PC Suite entirely using Add or Remove Programs in Windows Control Panel. Q: If remove fails A: Make sure all Jabra applications are closed before attempting to remove Jabra PC Suite. Restart your PC after removal. 3

4 Q: Skype doesn t respond to my headset after installation of Jabra PC Suite. A: Close Skype by right-clicking the icon in the tray and clicking Quit in the menu. Restart Skype from your All Programs menu. If that doesn t work, reboot your computer. If you still have a problem, you may need to check that Skype has granted access to your Jabra software. Click in the Skype Tools menu, select Options and then Privacy in the sidebar. Click on Manage other programs access to Skype. 4

5 Click on the Jabra icon with SKYPEINTERFACE.EXE and then click on the Change button. Select Allow the program to use Skype and then click OK to make sure that Skype will grant access to your Jabra software. 5

6 Q: I don t have any Audio in Skype A: Make sure that your Jabra A330 is the default Sound Card in Skype. Click in the Skype Tools menu, select Options and then Audio Settings in the sidebar. Make sure that Jabra A330 is selected as both Microphone and Speakers. Jabra Control Center Q: No devices shown in left bar A: Make sure that Windows has registered your Jabra A330 as a soundcard. Open the Sound and Audio Device Properties in the Windows Control Panel, click the Audio flag and select Jabra A330 as your default device for Sound playback and Sound recording. Open the Sound and Audio Device Properties in the Windows control panel. Check the Audio panel: 6

7 Q: What does Jabra softphone use mean? A: If the Jabra softphone use checkbox under Settings in the Jabra Control Center is marked, either Skype or Cisco IP Communicator will respond when you press the Multifunction Button on the headset (depending on the Default Softphone Settings in Jabra Device Service ). If the checkbox is not marked, your default softphone will be MS Office Communicator. Q: What does Clear Pairing List mean? A: If you click on this button, your Jabra A330 will be reset to its factory settings. You will have to pair it again with your headset. 7

8 Q: Can I pair my Jabra A330 with more than one headset? A: Yes, your Jabra A330 can remember up to 8 devices. But you can only use 1 headset at a time. Cisco IP Communicator Q: No Audio in the headset A: Select All Programs->Cisco IP Communicator-> and start the Cisco Audio Tuning Wizard. Make sure that your Jabra A330 is selected as both Headset and Handset. 8

9 Jabra Device Firmware Updater Q: How do I update my Jabra A330 firmware? A: Download the latest firmware update file from Save the file on your PC where you can easily find it, e.g. on the Desktop. If you are using a laptop PC, make sure that it is connected to a power source in order to prevent it from running out of battery power during the update process. Start the Jabra Device Firmware Updater from All Programs->Jabra->Jabra PC Suite->Jabra Device Firmware Updater. Select Jabra A330 as the device and click on Next. 9

10 Use the Browse button to tell the Jabra Device Firmware Updater where to find the.dfu file you downloaded and click the Next button. If the Windows Found New Hardware Wizard starts, then select Yes, this time only, and click on Next. 10

11 Wait while the Wizard searches Select the newest version of Jabra A330 DFU Mode, and click on Next. Click on Finish when the Windows Found New Hardware Wizard is done. Click on Next in the Jabra Firmware Updater. 11

12 Do not disconnect your Jabra A330 while the update is in progress. This can result in irreparable damage to your Jabra A330. The JabraDevice Firmware Updater will now download the full firmware update and install it. When the update is installed, click on Finish. If you wish, you can now remove the.dfu file you originally downloaded. 12