Basic User s Guide DCP-T300 DCP-T500W DCP-T700W. Version A ASA/SAF/GLF

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1 Basic User s Guide DCP-T300 DCP-T500W DCP-T700W Version A ASA/SAF/GLF

2 If you need to contact Customer Service Please complete the following information for future reference: Model Number: DCP-T300, DCP-T500W and DCP-T700W (Circle your model number) Serial Number: Date of Purchase: Place of Purchase: The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product online at 205 Brother Industries, Ltd. All rights reserved.

3 User's Guides and where do I find them? Which Guide? What's in it? Where is it? Product Safety Guide Quick Setup Guide Basic User s Guide Advanced User s Guide Software and Network User s Guide Google Cloud Print Guide 3 Mobile Print/Scan Guide for Brother iprint&scan 3 Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using. Learn the basic Copy and Scan operations, and how to replace supplies. See troubleshooting tips. Learn more advanced operations: Copy, printing reports and performing routine maintenance. This Guide provides instructions for Scanning, Printing and other operations that can be performed by connecting your Brother machine to a computer. You can also find useful information about using the Brother ControlCenter utility, using your machine in a network environment, and frequently used terms. This Guide provides details on how to use Google Cloud Print services for printing over the Internet. This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi-Fi network. Printed / In the box Printed / In the box PDF file / CD-ROM (Windows ) / Brother Solutions Center 2 (Macintosh) PDF file / CD-ROM (Windows ) / Brother Solutions Center 2 (Macintosh) HTML / CD-ROM (Windows ) / Brother Solutions Center 2 (Macintosh) PDF file / Brother Solutions Center 2 PDF file / Brother Solutions Center 2 Network features are not supported by the DCP-T Visit us at solutions.brother.com/manuals. 3 DCP-T500W and DCP-T700W only i

4 Table of Contents (Basic User s Guide) General information Using the documentation... Symbols and conventions used in the documentation... About Brother Utilities (Windows )...2 Accessing the Advanced User s Guide and Software and Network User s Guide...3 Viewing User s Guides...3 How to access Guides for Advanced Features...4 Accessing Brother Support (Windows )...5 Accessing Brother Support (Macintosh)...5 Control panel overview...6 Warning LED indications...8 LCD display...8 LCD Contrast...8 Auto Power Off Loading paper 0 Loading paper and other print media...0 Loading envelopes...3 Unprintable area...5 Paper settings...6 Paper Type...6 Paper Size...6 Acceptable paper and other print media...7 Recommended print media...7 Handling and using print media...7 Choosing the right print media Loading documents 20 How to load documents...20 Using the ADF (DCP-T700W)...20 Using the scanner glass...2 Unscannable area Making copies 23 How to copy...23 Stop copying...23 Copy settings...23 Paper Options How to print from a computer 25 Printing a document...25 ii

5 6 How to scan to a computer 26 Before scanning...26 Scanning a document as a PDF file using ControlCenter4 (Windows )...26 How to change the machine s SCAN mode settings for PDF scanning using ControlCenter4 (Windows )...30 How to scan a document as a PDF file using the control panel (Windows and Macintosh)...32 A Routine maintenance 33 Refilling the ink tanks...33 Cleaning and checking the machine...36 Cleaning the scanner glass...36 Cleaning the print head...37 Checking the print quality...37 Checking the print alignment...38 Setting the date and time...39 B Troubleshooting 40 Identifying the problem...40 Error and maintenance messages...4 Document jam (DCP-T700W)...46 Printer jam or paper jam...47 If you are having difficulty with your machine...55 Machine Information...63 Checking the serial number...63 Checking the firmware version...63 Reset functions...63 How to reset the machine...63 C Settings and features tables 64 Using the Settings tables...64 Menu keys...64 Menu table...66 Entering Text...77 Entering numbers, letters and symbols...77 Inserting spaces...77 Making corrections...77 iii

6 D Specifications 78 General...78 Print media...80 Copy...8 Scanner...82 Printer...83 Interfaces...84 Network (DCP-T500W and DCP-T700W)...85 Computer requirements...86 Supply Specifications...87 E Index 88 iv

7 Table of Contents (Advanced User s Guide) The Advanced User s Guide explains the following features and operations. You can view the Advanced User s Guide on the CD-ROM. General setup Memory Storage Setting Daylight Saving Time (MFC models only) (Not available in South Africa) Automatic Daylight Saving Time (MFC models only) (For South Africa only) Sleep Mode LCD Mode Timer (MFC models only) 2 Security features (MFC models only) TX Lock 3 Sending a fax (MFC models only) Additional sending options Additional sending operations 4 Receiving a fax (MFC models only) Memory Receive Additional receiving operations 5 Dialling and storing numbers (MFC models only) Additional dialling operations Additional ways to store numbers 6 Printing reports Fax reports (MFC models only) Reports 7 Making copies Copy options A B C Routine maintenance Cleaning and checking the machine Packing and shipping the machine Glossary Index v

8 vi

9 General information Using the documentation Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. Bold Italics Courier New Bold typeface identifies specific buttons on the machine s control panel, or on the computer screen. Italicized typeface emphasizes an important point or refers you to a related topic. Text in the Courier New font identifies messages on the LCD of the machine. WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. CAUTION CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries. IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality. NOTE NOTE specifies the operating environment, conditions for installation, or special conditions of use. Electrical Hazard icons alert you to possible electrical shocks.

10 Chapter About Brother Utilities (Windows ) b Select your machine. Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your device. a (Windows XP, Windows Vista, Windows 7, Windows Server 2003 and Windows Server 2008 ) Click (Start) / All Programs / Brother, and (Brother Utilities). (Windows 8 and Windows Server 202 ) Tap or click (Brother Utilities) either on the Start screen or the desktop. (Windows 8. and Windows Server 202 R2 ) Move your mouse to the lower left corner of the Start screen and click (if you are using a touch-based device, swipe up from the bottom of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or c Choose the function you want to use. click (Brother Utilities). DCP-T500W and DCP-T700W only 2

11 General information Accessing the Advanced User s Guide and Software and Network User s Guide This Basic User s Guide does not contain all the information about the machine, such as how to use the advanced Copy, Printer, Scanner, and Network features. When you are ready to learn detailed information about these operations, you can read the Advanced User s Guide and Software and Network User s Guide in HTML format. Viewing User s Guides (Windows ) Launch (Brother Utilities). Click Support in the left navigation bar, and then click User s Guides. If you have not installed the software, you can find the documentation on the CD-ROM by following these instructions: a Turn on your PC. Insert the Brother CD-ROM into your CD-ROM drive. NOTE If the Brother screen does not appear, go to Computer or My Computer. (For Windows 8 and Windows Server 202 / Windows Server 202 R2 : Click (File Explorer) on the taskbar, and then go to Computer (This PC).) Doubleclick the CD-ROM icon, and then doubleclick start.exe. DCP-T500W and DCP-T700W only c If the language screen appears, click your language. The CD-ROM Top Menu will appear. d Click User s Guides. e Click User s guides on the CD-ROM. If the country screen appears, choose your country. After the list of User s Guides appears, choose the guide you want to read. (Macintosh) Visit Brother Solutions Center: solutions.brother.com/manuals. How to find Scanning instructions There are several ways you can scan documents. You can find the instructions as follows: Software and Network User s Guide Scan ControlCenter b If the model name screen appears, click your model name. 3

12 Chapter How to find Network setup instructions (DCP-T500W and DCP-T700W) Your machine can be connected to a wireless network. Basic network setup instructions (See Quick Setup Guide.) The wireless access point or router supports Wi-Fi Protected Setup or AOSS (See Quick Setup Guide.) More information about network setup (See Software and Network User s Guide.) How to access Guides for Advanced Features You can view and download these Guides from the Brother Solutions Center at: solutions.brother.com/manuals. Google Cloud Print Guide (DCP-T500W and DCP-T700W) This Guide provides details on how to use Google Cloud Print services for printing over the Internet. Mobile Print/Scan Guide for Brother iprint&scan (DCP-T500W and DCP-T700W) This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi-Fi network. 4

13 General information Accessing Brother Support (Windows ) You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM. Click Brother Support on the Top Menu. The following screen will appear: Accessing Brother Support (Macintosh) You can find all the contacts you will need, such as web support (Brother Solutions Center). Double-click the Brother Support icon. The following screen will appear: To access our website (http://www.brother.com), click Brother Home Page. For the latest news and product support information (http://support.brother.com), click Brother Solutions Center. To visit our website for original Brother Supplies (http://www.brother.com/original), click Supplies Information. To access the Brother CreativeCenter (http://www.brother.com/creativecenter) for FREE photo projects and printable downloads, click Brother CreativeCenter. To return to the top menu, click Back or if you have finished, click Exit. To register your machine from the Brother Product Registration Page (http://www.brother.com/registration), click On-Line Registration. For the latest news and product support information (http://support.brother.com), click Brother Solutions Center. To visit our website for original Brother Supplies (http://www.brother.com/original), click Supplies Information. 5

14 Chapter Control panel overview The DCP-T300, DCP-T500W and DCP-T700W have the same control panel keys % Normal 0 NOTE Most of the illustrations in this User s Guide show the DCP-T700W. Copy keys: You can temporarily change the copy settings when in copy mode. Enlarge/Reduce Lets you enlarge or reduce size of copies depending on the ratio you select. Copy Quality Use this key to temporarily change the quality of your copies. Number of Copies Use this key to make multiple copies. Copy Options You can quickly and easily select temporary settings for copying. 2 Menu keys: Menu Lets you access the main menu. +a or -b Press to scroll through the menus and options. OK Lets you select a setting. 3 SCAN Lets you access Scan mode. 6

15 General information Start keys: Mono Start Lets you start making copies in monochrome. Also lets you start a scanning operation (in colour or mono, depending on the scan setting in the ControlCenter software). Colour Start Lets you start making copies in full colour. Also lets you start a scanning operation (in colour or mono, depending on the scan setting in the ControlCenter software). 6 Stop/Exit Stops an operation or exits from a menu. 7 Warning LED Blinks in orange when the LCD displays an error or an important status message. 8 LCD (Liquid Crystal Display) Displays messages on the screen to help you set up and use your machine. 5 You can turn the machine on and off. If you turn the machine off, it will still periodically clean the print head to maintain print quality. To prolong print head life, provide the best ink economy, and maintain print quality, you should keep your machine connected to the power at all times. 7

16 Chapter Warning LED indications The Warning LED (Light Emitting Diode) is a light that shows the DCP status. The LCD shows the current machine status when the machine is idle. LED Off Orange DCP status Ready Cover open Cannot print Paper error Other messages Description The machine is ready for use. The cover is open. Close the cover. (See Error and maintenance messages on page 4.) Refill the ink tank. When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line. (See Refilling the ink tanks on page 33.) Put paper in the tray or clear the paper jam. Check the LCD message. (See If you are having difficulty with your machine on page 55.) Check the LCD message. (See Error and maintenance messages on page 4.) LCD display LCD Contrast You can adjust the LCD contrast for a sharper and more vivid display. If you are having difficulty reading the LCD, try changing the contrast setting. a Press Menu. b Press a or b to choose 0.Initial Setup. Press OK. c Press a or b to choose 2.LCD Contrast. Press OK. d Press a or b to choose Light or Dark. Press OK. e Press Stop/Exit. 8

17 General information Auto Power Off The Auto Power Off feature will turn off the machine after it has been in Sleep Mode for the number of hours you set. When this feature is Off, the machine will remain in Sleep Mode and not turn itself off. The default setting is hour. To turn on the machine after the Auto Power Off feature has turned it off, press Power On/Off. NOTE (DCP-T500W and DCP-T700W) The machine will not power off automatically when: the machine is connected to a wireless network WLAN Enable is set to On. a Press Menu. b Press a or b to choose 0.Initial Setup. Press OK. c Press a or b to choose 5.Auto Power Off. Press OK. d Press a or b to choose hour, 2hours, 4hours, 8hours or Off. Press OK. e Press Stop/Exit. 9

18 2 Loading paper 2 Loading paper and other print media 2 Load only one size of paper and one type of paper in the paper tray at any time. (For more information about paper size, weight and thickness, see Choosing the right print media on page 9.) b Lift the output paper tray cover (). a Pull the paper tray completely out of the machine. NOTE If the paper support flap () is open, close it, and then close the paper support (2). c Gently press and slide the paper width guides () and then the paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper width guides () and paper length guide (2) line up with the marks for the paper size you are using. 3 2 When you load a different paper size in the tray, you will need to change the Paper Size setting in the menu of the machine at the same time. (See Paper Size on page 6.) 3 2 0

19 Loading paper NOTE When you are using Legal size paper, press and hold the universal guide release button () as you slide out the front of the paper tray. (Only available for some countries.) e Gently put the paper into the paper tray print side down and top edge in first. Check that the paper is flat in the tray. 2 d Fan the stack of paper well to avoid paper jams and misfeeds. IMPORTANT Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems. NOTE Always make sure that the paper is not curled or wrinkled. NOTE If you want to add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding. Always fan the stack of paper well before loading it in the tray. If you add paper without fanning the stack, the machine may feed multiple pages.

20 Chapter 2 f Gently adjust the paper width guides () to fit the paper. Make sure the paper width guides lightly touch the sides of the paper. i While holding the paper tray in place, pull out the paper support () until it locks into place, and then unfold the paper support flap (2). 2 IMPORTANT DO NOT use the paper support flap for Legal size paper. (Only available for some countries.) g Close the output paper tray cover. h Slowly and firmly push the paper tray completely into the machine. 2

21 Loading paper Loading envelopes 2 About envelopes 2 Use envelopes that weigh between 80 to 95 gsm. Some envelopes need margin settings to be set in the application. Make sure you do a test print first before printing multiple envelopes. IMPORTANT DO NOT use the following types of envelopes, as they will not feed correctly: That are of a baggy construction. That have windows. That are embossed (have raised writing on them). That have clasps or staples. That are pre-printed on the inside. Loading envelopes 2 a Before loading, press the corners and sides of envelopes to make them as flat as possible. IMPORTANT If envelopes are double-feeding, put one envelope in the paper tray at a time. 2 Glue Double flaps Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using. 3

22 Chapter 2 b Put envelopes in the paper tray with the address side down. If the envelope flaps are on the long edge, load the envelopes in the tray with the flap on the left, as shown in the illustration. Gently press and slide the paper width guides () and paper length guide (2) to fit the size of the envelopes. If you have problems printing on envelopes with the flap on the short edge, try the following: 2 a Open the envelope flap. b Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration. 2 c Select Reverse Print (Windows ) or Reverse page orientation (Macintosh) in the printer driver s dialog box, and then adjust the size and margins in your application. (See Software and Network User s Guide.) c Select Reverse Print (Windows ) or Reverse page orientation (Macintosh) in the printer driver s dialog box, and then adjust the size and margins in your application. (See Software and Network User s Guide.) 4

23 Loading paper Unprintable area 2 The printable area depends on the settings in the application you are using. The figures show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper when the Borderless print feature is available and turned on. (See Software and Network User s Guide.) 2 Cut-Sheet Paper Envelopes Top () Left (2) Bottom (3) Right (4) Cut-Sheet 3 mm 3 mm 3 mm 3 mm Envelopes 22 mm 3 mm 22 mm 3 mm NOTE The Borderless print feature is not available for envelopes and 2-sided printing. 5

24 Chapter 2 Paper settings 2 Paper Type 2 To get the best print quality, set the machine for the type of paper you are using. a Press Menu. b Press a or b to choose 2.Copy. Press OK. c Press a or b to choose.paper Type. Press OK. d Press a or b to choose Plain Paper, Inkjet Paper, Brother BP7 or Other Glossy. Press OK. e Press Stop/Exit. NOTE The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine. When you use glossy paper, remove each sheet at once to prevent smudging or paper jams. Paper Size 2 You can use the following sizes of paper for copies: A4, A5, Photo (0 5 cm), Letter and Legal. When you change the size of paper you load in the machine, you will need to change the Paper Size setting at the same time. a Press Menu. b Press a or b to choose 2.Copy. Press OK. c Press a or b to choose 2.Paper Size. Press OK. d Press a or b to choose A4, A5, 0x5cm, Letter or Legal. Press OK. e Press Stop/Exit. Only available for some countries. 6

25 Loading paper Acceptable paper and other print media 2 The print quality can be affected by the type of paper you use in the machine. To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper that is loaded in the tray. You can use plain paper, inkjet paper (coated paper), glossy paper and envelopes. We recommend testing various paper types before buying large quantities. For best results, use Brother paper. When you print on inkjet paper (coated paper) and glossy paper, be sure to choose the correct print media in the printer driver s Basic tab or the machine s Paper Type setting. (See Paper Type on page 6.) When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose. When using photo paper, remove each sheet at once to prevent smudging or paper jams. Avoid touching the printed surface of the paper immediately after printing; the surface may not be completely dry and may stain your fingers. Recommended print media 2 To get the best print quality, we suggest using the Brother paper in the table. If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities. Brother paper Paper Type A4 Plain A4 Glossy Photo A4 Inkjet (Matte) 0 5 cm Glossy Photo Item BP60PA BP7GA4 BP60MA BP7GP Handling and using print media 2 Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. Avoid touching the shiny (coated) side of the photo paper. Load photo paper with the shiny side facing down. 2 7

26 Chapter 2 IMPORTANT DO NOT use the following kinds of paper: Damaged, curled, wrinkled, or irregularly shaped paper 2 mm or greater curl may cause jams to occur. Extremely shiny or highly textured paper Paper that cannot be arranged uniformly when stacked Short grain paper Paper capacity of the output paper tray cover 2 Up to 50 sheets of 80 gsm A4 paper. Photo paper must be picked up from the output paper tray cover one page at a time to avoid smudging. 8

27 Loading paper Choosing the right print media 2 Paper type and size for each operation 2 Paper Type Paper Size Usage Copy Printer Cut-Sheet A mm (8.3.7 in.) Yes Yes Letter mm (8 /2 in.) Yes Yes Legal mm (8 /2 4 in.) Yes Yes Executive mm (7 /4 0 /2 in.) Yes JIS B mm ( in.) Yes A mm ( in.) Yes Yes A mm ( in.) Yes Cards Photo 0 5 cm (4 6 in.) Yes Yes Photo 2L 3 8 cm (5 7 in.) Yes Index Card mm (5 8 in.) Yes Envelopes C5 Envelope mm (6.4 9 in.) Yes DL Envelope mm ( in.) Yes Com mm (4 /8 9 /2 in.) Yes Monarch 98 9 mm (3 7/8 7 /2 in.) Yes 2 Only available for some countries. Paper weight, thickness and capacity 2 Paper Type Weight Thickness No. of sheets Cut-Sheet Plain Paper 64 to 20 gsm 0.08 to 0.5 mm 00 Inkjet Paper 64 to 200 gsm 0.08 to 0.25 mm 20 Glossy Paper Up to 220 gsm Up to 0.25 mm 20 2 Cards Photo Card Up to 220 gsm Up to 0.25 mm 20 2 Index Card Up to 20 gsm Up to 0.5 mm 30 Envelopes 80 to 95 gsm Up to 0.52 mm 0 Up to 00 sheets of 80 gsm paper. 2 BP7 (260 gsm) paper is especially designed for Brother inkjet machines. 9

28 3 Loading documents 3 How to load documents 3 a Unfold the ADF Document Support (). You can make copies or scan from the ADF (automatic document feeder) and from the scanner glass. DCP-T700W only Using the ADF (DCP-T700W) 3 The ADF can hold up to 20 pages and feeds each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the edges of the pages before placing them in the ADF. Document Sizes and Weights 3 b Fan the pages well. c Adjust the paper guides () to fit the width of your documents. Length: Width: Paper weight: 48 to mm 48 to 25.9 mm 64 to 90 gsm How to load documents 3 IMPORTANT DO NOT pull on the document while it is feeding. DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, glued or taped. DO NOT use cardboard, newspaper or fabric with the ADF. Instead use the scanner glass. Make sure documents written with ink or modified with correction fluid are completely dry. d Place your documents face down, top edge first in the ADF underneath the guides until you feel them touch the feed rollers. The screen will display ADF Ready. IMPORTANT DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam. 20

29 Loading documents e After using the ADF, close the ADF Document Support. Push down on the upper-left portion of the ADF Document Support to close it completely. b Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. 3 Using the scanner glass 3 You can use the scanner glass to copy, or scan single pages or pages of a book. document cover Document sizes supported 3 Length: Width: Weight: Up to 297 mm Up to 25.9 mm Up to 2 kg How to load documents 3 NOTE To use the scanner glass, the ADF must be empty. DCP-T700W only a Lift the document cover. c Close the document cover. IMPORTANT If you are scanning a book or thick document, DO NOT slam the cover down or press on it. 2

30 Chapter 3 Unscannable area 3 The scannable area depends on the settings in the application you are using. The figures show the unscannable areas Usage Document Size Top () Bottom (3) Left (2) Right (4) Copy All paper 3mm 3mm Scan sizes mm mm 22

31 4 Making copies 4 How to copy 4 The following steps show the basic copy operation. a Do one of the following to load your document: Place the document face down in the ADF. (See Using the ADF (DCP-T700W) on page 20.) Place the document face down on the scanner glass. (See Using the scanner glass on page 2.) DCP-T700W only b If you want more than one copy, press Number of Copies repeatedly until the number of copies you want appears (up to 99). Or press a or b to change the number of copies. c Press Mono Start or Colour Start. Stop copying 4 To stop copying, press Stop/Exit. Copy settings 4 When you want to quickly change the copy settings temporarily for the next copy, use the Copy keys. You can use different combinations of settings. The machine returns to its default settings one minute after it finishes copying. NOTE You can save some of the copy settings you use most often by setting them as the default. You can find instructions on how to do this in the section for each feature. (Basic User s Guide) For information about changing the following copy settings, see page 24. Paper Type Paper Size (Advanced User s Guide) For information about changing the following copy settings, see Advanced User s Guide: Copy options. Quality Enlarge/Reduce Page Layout 2in(ID) Stack/Sort Density Remove Background 4 23

32 Chapter 4 NOTE If you want to sort copies, we recommend using the ADF. DCP-T700W only Paper Size 4 If you are copying on paper other than A4 size, you will need to change the Paper Size setting. You can copy on A4, A5, Photo (0 5 cm), Letter, or Legal paper. Paper Options 4 Paper Type 4 If you are copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality. Press and then a or b to choose Paper Size A4 A5 0(W)x5(H)cm Letter Legal Press and then a or b to choose Paper Type Plain Paper Inkjet Paper Brother BP7 Other Glossy Only available for some countries a Load your document. b Enter the number of copies you want. c Press Copy Options and a or b to choose Paper Size. Press OK. a Load your document. b Enter the number of copies you want. c Press Copy Options and a or b to choose Paper Type. Press OK. d Press a or b to choose the type of paper you are using. Press OK. d Press a or b to choose the size of paper you are using. Press OK. e Press Mono Start or Colour Start. NOTE To change the default setting, see Paper Size on page 6. e Press Mono Start or Colour Start. NOTE To change the default setting, see Paper Type on page 6. 24

33 5 How to print from a computer 5 Printing a document 5 The machine can receive and print data from your computer. To print from a computer, you must install the printer driver. (For more information, see Software and Network User s Guide.) a Install the Brother printer driver. (See Quick Setup Guide.) b From your application, choose the Print command. 5 c Choose the name of your machine in the Print dialog box and click Properties or Preferences, depending on the application you are using. d Choose the settings you want to change in the Properties dialog box. Commonly used settings include: Media Type Print Quality Paper Size Orientation Colour / Greyscale Ink Save Mode Scaling 2-sided / Booklet e Click OK. f Click Print (or OK depending on the application you are using) to begin printing. 25

34 6 How to scan to a computer 6 Before scanning 6 To use the machine as a scanner, install a scanner driver. If the machine is on a network (DCP-T500W and DCP-T700W), configure it with a TCP/IP address. Install the scanner drivers. (See Quick Setup Guide: Install MFL-Pro Suite.) Configure the machine with a TCP/IP address if network scanning does not work (DCP-T500W and DCP-T700W). Scanning a document as a PDF file using ControlCenter4 (Windows ) 6 ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. (For more information, see Software and Network User s Guide.) NOTE The screens on your PC may vary depending on your model. This section is based on using the Advanced Mode of ControlCenter4. a Load your document. (See How to load documents on page 20.) b Click the (ControlCenter4) icon in the task tray, and then click Open. 26

35 How to scan to a computer c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click OK. 6 d Make sure the machine you want to use is selected from the Model drop-down list. 27

36 Chapter 6 e Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button. 4 You can choose a scanning resolution from the Resolution drop-down list. 5 You can choose the document size from the Document Size drop-down list. f Click OK. 28

37 How to scan to a computer g Click the Scan tab. h Click File. i Click Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically. 6 29

38 Chapter 6 How to change the machine s SCAN mode settings for PDF scanning using ControlCenter4 (Windows ) 6 You can change your machine s SCAN mode settings using ControlCenter4. (Windows ) a Click the (ControlCenter4) icon in the task tray, and then click Open. b Make sure the machine you want to use is selected from the Model drop-down list. c Click the Device Settings tab. d Click Device Scan Settings. 30

39 How to scan to a computer e Choose the File tab. You can change the default settings Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button. 4 You can choose a scanning resolution from the Resolution drop-down list. 5 You can choose the document size from the Document Size drop-down list. f Click OK. 3

40 Chapter 6 How to scan a document as a PDF file using the control panel (Windows and Macintosh) 6 a Load your document. (See How to load documents on page 20.) b Press (SCAN). c Press a or b to choose Scan to File. Press OK. d If the machine is connected to a network, press a or b to select the PC Name. Press OK. Do one of the following: If you want to use the default settings, press a or b to choose Off. Press OK. Go to step g. If you want to change the default settings, go to step e. e Press a or b to choose On. Press OK. f Choose the settings for Scan Type as required. Press OK. Repeat this step for the settings for Resolution, File Type, Scan Size and Remove Bkg. Clr. g Press Mono Start or Colour Start. The machine starts the scanning process. NOTE The following scan modes are available. Scan to File Scan to Image Scan to Web Service 2 (DCP-T500W and DCP-T700W) 2 Windows users only. (Windows Vista SP2 or later, Windows 7 and Windows 8) (See Software and Network User s Guide.) 32

41 A Routine maintenance A Refilling the ink tanks A When the machine detects it is running out of ink, the machine will display a message. The LCD will show which ink tank is low or needs refilling. Be sure to follow the LCD prompts to refill the ink tanks in the correct order. You can assess the actual amount of remaining ink visually by looking through the see-through cover () of the ink tank. If the remaining ink level is at or below the lower line (2) under the triangle mark, refill the ink tank. IMPORTANT Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with Brother Original ink. Brother cannot guarantee this optimum performance and reliability if ink of other specifications is used. Brother does not therefore recommend the use of ink from other sources. Damage to the product caused by the use of consumables manufactured by third parties may not be covered by the product warranty. Please refer to the terms of the product warranty. a Open the ink tank cover (3). A 2 3 To prevent print head assembly from drying out and getting damaged, it is necessary to keep the ink above the lower line in the tank. Refill the ink tank when the remaining ink level is at or below the lower line. CAUTION If ink gets in your eyes, wash it out with water at once and call a doctor if you are concerned. 33

42 b Remove the cap of the ink tank for the colour you want to refill. d Remove the cap tip of the ink bottle. NOTE Be careful to avoid touching any ink liquid when handling the cap of the ink tank. c Remove the cap of the ink bottle, remove the film from the ink bottle, and then replace the cap. e Make sure that the colour of the ink tank cap matches the ink colour you want to refill. Insert the nozzle of the ink bottle firmly so that the ink will not be spilled. Refill the ink by squeezing the middle of the bottle gently as shown. IMPORTANT Tighten the cap securely onto the ink bottle. Otherwise ink may leak. DO NOT shake the ink bottles. If ink stains your skin or clothing, wash with soap or detergent at once. 4 IMPORTANT Be careful to avoid filling the ink past the upper line (4) above the triangle mark. NOTE Be careful to avoid spilling any ink when refilling the ink tank. Refill with all of the ink in the bottle, if it does not exceed the upper line. 34

43 Routine maintenance f Point the nozzle upward so that the ink will not be spilled, and then remove the nozzle from the ink tank. NOTE If some ink remains in the bottle, tighten the cap securely onto the ink bottle, and store the ink bottle on a level surface in a cool, dark place. g Push down to tighten the cap securely onto the ink tank. i Close the ink tank cover. When you open and close the ink tank cover, a message may appear on the LCD to verify whether the ink tanks were refilled. If you have refilled the ink tanks, press a (Yes). If you have not refilled the ink tank, be sure to press b (No). If you pressed a (Yes), you are asked which colour ink tanks you have refilled. (For example, Did You Refill [BK]? a Yes b No may be displayed for the black ink tank.) Press a (Yes) to reset the ink dot counter for the refilled colours. Press b (No) for the non-refilled colours. IMPORTANT If you accidentally mix the colours by filling the wrong ink tank, contact Brother customer service or your local Brother dealer. Once you open an ink bottle, use it up within six months. Use unopened ink bottles by the expiration date written on the bottle package. A h Repeat steps b to g for each ink tank you want to refill. 35

44 Cleaning and checking the machine Cleaning the scanner glass A A c (DCP-T700W) In the ADF unit, clean the white bar () and the glass strip (2) with a lint-free cloth moistened with a non-flammable glass cleaner. a Unplug the machine from the electrical socket. b Lift the document cover (). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner NOTE In addition to cleaning the glass strip with a non-flammable glass cleaner, run your finger tip over the glass strip to see if you can feel anything on it. If you feel dirt or debris, clean the glass strip again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning attempt. i When there is a spot of dirt or correction fluid on the glass strip, the printed sample shows a vertical line. After the glass strip is cleaned, the vertical line is gone. 36

45 Routine maintenance Cleaning the print head A Checking the print quality A To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem. Clean the print head if you get a horizontal line in the text or graphics, or blank text on your printed pages. You can clean Black only; Yellow, Cyan, and Magenta at once; or all four colours at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily. IMPORTANT DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head s warranty. a Press Menu. b Press a or b to choose.ink. Press OK. c Press a or b to choose 2.Cleaning. Press OK. d Press a or b to choose Black, Colour or All. Press OK. The machine cleans the print head. When cleaning has finished, the machine is ready to use. If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern. a Press Menu. b Press a or b to choose.ink. Press OK. c Press a or b to choose.test Print. Press OK. d Press a or b to choose Print Quality. Press OK. e Press Colour Start. The machine starts printing the Print Quality Check Sheet. f Check the quality of the four colour blocks on the sheet. g The LCD asks you if the print quality is OK. Do one of the following: If all lines are clear and visible, press a (Yes) to finish the Print Quality check and go to step k. If you can see missing short lines as shown below, press b to choose No. A NOTE If you clean the print head at least five times and the print has not improved, try cleaning the print head again up to three more times. If the print has not improved, contact Brother customer service or your local Brother dealer. OK Poor You can also clean the print head from your PC. (See Software and Network User s Guide.) h The LCD asks you if the print quality is OK for black and the three colours. Press a (Yes) or b (No). 37

46 i The LCD asks you if you want to start cleaning. Press a (Yes). The machine starts cleaning the print head. j After the cleaning procedure is finished, press Colour Start. The machine prints the Print Quality Check Sheet again. Return to step h. k Press Stop/Exit. If you clean the print head at least five times and the print has not improved, try cleaning the print head again up to three more times. If the print has not improved, contact Brother customer service or your local Brother dealer. IMPORTANT DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty. Checking the print alignment A If your printed text becomes blurred or images become faded, you may need to adjust the print alignment after transporting the machine. a Press Menu. b Press a or b to choose.ink. Press OK. c Press a or b to choose.test Print. Press OK. d Press a or b to choose Alignment. Press OK. e Press Mono Start or Colour Start. The machine starts printing the Alignment Check Sheet. NOTE i When a print head nozzle is clogged the printed sample looks like this. After the print head nozzle is cleaned, the horizontal lines are gone. f For the A pattern, press a or b to choose the number of the test print that has the least visible vertical stripes (-9). Press OK. Repeat this step for the B, C, D and E patterns. In the example number 6 is the best choice for A, B, C, D and E. 38

47 Routine maintenance g Press Stop/Exit. NOTE Setting the date and time A i Setting the date and time allows the machine to clean the print head regularly and maintain optimum print quality. When the print alignment is not adjusted correctly, text looks blurry like this. After the print alignment is adjusted correctly, text looks like this. a Press Menu. b Press a or b to choose 0.Initial Setup. Press OK. c Press a or b to choose.date&time. Press OK. d Press a or b to enter the last two digits of the year, and then press OK. e Press a or b to enter the two digits for the month, and then press OK. A f Press a or b to enter the two digits for the day, and then press OK. g Press a or b to choose 2h Clock or 24h Clock, and then press OK. h To enter the time, do one of the following: If you chose 2h Clock in step g, press a or b to enter the two digits for the hour in 2-hour format, and then press OK. If you chose 24h Clock in step g, press a or b to enter the two digits for the hour in 24-hour format, and then press OK. (For example, enter 5 for 3:00 P.M.) i Press a or b to enter the two digits for the minute, and then press OK. j If you chose 2h Clock in step g, press a or b to choose AM or PM, and then press OK. k Press Stop/Exit. 39

48 B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at Identifying the problem B First, check the following: The machine's power cord is connected correctly and the machine's power switch is turned on. All of the protective parts have been removed. Paper is inserted correctly in the paper tray. The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer. LCD messages (See Error and maintenance messages on page 4.) If you did not solve your problem with the above checks, identify your problem and then go to the suggested page. Paper handling and Printing problems: Printing Difficulties on page 56 Print Quality Difficulties on page 58 Paper Handling Difficulties on page 60 Copying problems: Copying Difficulties on page 6 Scanning problems: Scanning Difficulties on page 6 Software and Network problems: Software Difficulties on page 6 Network Difficulties (DCP-T500W and DCP-T700W) on page 62 40

49 Troubleshooting Error and maintenance messages B As with any sophisticated office product, errors may occur and supply items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. You can clear most errors and perform routine maintenance by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at Error Message Cause Action B&W Print Only The amount of remaining ink in one or Refill the ink tank. Refill [XX] Ink more of the ink tanks (except black) is low. This error message may appear if the ink dot counter is incorrect even if some ink remains. While this message appears on the LCD, each operation works in the following way: Printing If you choose Greyscale in the Advanced tab of the printer driver, you can use the machine as a monochrome printer. 2-sided printing is not available when this message appears. Copying If the paper type is set to Plain Paper you can make copies in monochrome. When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line. A message may appear on the LCD to verify whether the ink tanks were refilled. Press a (Yes) to reset the ink dot counter if ink tank has been refill. Press b (No) if ink tank has not been refilled. (See Refilling the ink tanks on page 33.) NOTE The machine will stop all print operations, you cannot use the machine until you refill the ink tank in the following cases: If you unplug the machine. If the paper type is set to anything except Plain Paper. B (Windows ) If you check Slow Drying Paper in the Basic tab of the printer driver. (Macintosh) If you check Slow Drying Paper in the Print Settings of the printer driver. 4

50 Error Message Cause Action Cannot Print Refill [XX] Ink Clean Unable XX Init Unable XX Print Unable XX Scan Unable XX Close Ink Cover Cover is Open Data Remaining Document Jam (DCP-T700W) The amount of remaining ink in one or more of the ink tanks is low. The machine will stop all print operations. This error message may appear if the ink dot counter is incorrect even if some ink remains. The machine has a mechanical problem. A foreign object, such as a paper clip or a piece of ripped paper, is in the machine. The ink tank cover is not locked in the closed position. The scanner cover is not locked in the closed position. Print data is left in the machine's memory. The document was not inserted or fed correctly, or the document scanned from the ADF was too long. Refill the ink tank. When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line. A message may appear on the LCD to verify whether the ink tanks were refilled. Press a (Yes) to reset the ink dot counter if ink tank has been refill. Press b (No) if ink tank has not been refilled. (See Refilling the ink tanks on page 33.) Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes and reconnect it. Firmly close the ink tank cover until it locks into place. Lift the scanner cover, and then close it again. Make sure the USB cable (if used) has been guided correctly through the cable channel and out the back of the machine. Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. (See Using the ADF (DCP-T700W) on page 20.) (See Document jam (DCP-T700W) on page 46.) High Temperature The room temperature is too high. After lowering the room temperature, allow the machine to cool down to room temperature and then try again. 42

51 Troubleshooting Error Message Cause Action Ink Box Full The ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up. The use of non-brother ink may cause frequent cleanings because non-brother ink could cause poor print quality, which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up. The ink absorber box or flushing box will need to be replaced. Contact Brother customer service or your local Brother dealer to have your machine serviced. Other reasons for cleaning are: After a paper jam has been cleared, the machine automatically cleans itself. 2 The machine automatically cleans itself after sitting idle for more than 30 days (infrequent use). B NOTE Repairs resulting from the use of non-brother supplies may not be covered under the stated product warranty. InkBox NearFull The ink absorber box or flushing box is nearly full. Contact Brother customer service or your local Brother dealer. 43

52 Error Message Cause Action Ink Low XXXXXXX The amount of remaining ink in one or more of the ink tanks is low. This error message may appear if the ink dot counter is incorrect even if a lot of ink remains. Look through the see-through cover of the ink tank to assess the actual amount of remaining ink. If the remaining ink level is at or below the lower line under the triangle mark, refill the ink tank. A message may appear on the LCD to verify whether the ink tanks were refilled. Press a (Yes) to reset the ink dot counter if ink tank has been refill. Press b (No) if ink tank has not been refilled. (See Refilling the ink tanks on page 33.) Low Temperature The room temperature is too low. After increasing the room temperature, allow the machine to warm up to room temperature and then try again. No Paper Fed The machine is out of paper or paper is not correctly loaded in the paper tray. The paper tray was not fully inserted. Paper dust has accumulated on the surface of the paper pick-up rollers. The Jam Clear Cover is not closed correctly. The paper is jammed in the machine. Do one of the following: Refill the paper in the paper tray, and then press Mono Start or Colour Start. Remove and reload the paper, then press Mono Start or Colour Start. (See Loading paper and other print media on page 0.) Remove the paper tray and re-install it until it locks into place, and then press Mono Start or Colour Start on the control panel. Clean the paper pick-up rollers. (See Advanced User s Guide: Cleaning the paper pick-up rollers.) Make sure the Jam Clear Cover is closed evenly at both ends. (See Printer jam or paper jam on page 47.) Remove the jammed paper by following the steps in Printer jam or paper jam on page 47. If this error occurs often during 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced User s Guide: Cleaning the paper feed rollers.) 44

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