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1 User s Guide Brother Laser Printer HL-1110 HL-1111 For visually-impaired users You can read this manual with Screen Reader text-to-speech software. You must set up the hardware and install the driver before you can use the machine. Please use the Quick Setup Guide to set up the machine. You can find a printed copy in the box. Please read this User s Guide thoroughly before you use the machine. Please visit us at where you can get product support, the latest driver updates and utilities, and answers to frequently asked questions (FAQs) and technical questions. Note: Not all models are available in all countries. Version 0 ARL/ASA/SAF/GLF

2 Brother numbers IMPORTANT For technical and operational help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product Please complete the Brother Warranty Registration or, for your convenience and most efficient way to register your new product, register on-line at Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your machine needs. You can download the latest drivers, software and utilities, read FAQs and troubleshooting tips to learn how to get the most from your Brother product. You can check here for Brother driver updates. Customer Service Visit for contact information on your local Brother office. Internet Addresses Brother Global Web Site: For Frequently Asked Questions (FAQs), Product Support and Technical Questions, and Driver Updates and Utilities: i

3 User s Guides and where to find them? Which manual? Product Safety Guide Quick Setup Guide User s Guide What's in it? Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using. Learn the print operations, how to replace consumables, and performing routine maintenance. See troubleshooting tips. Where is it? Windows users Macintosh users ii

4 Using the documentation Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. WARNING IMPORTANT NOTE WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality. Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features. Prohibition icons indicate actions that must not be performed. Electrical Hazard icons alert you to possible electrical shock. Fire Hazard icons alert you to the possibility of fire. Hot Surface icons warn you not to touch machine parts that are hot. Bold Italics Bold style identifies keys on the machine control panel or computer screen. Italicized style emphasizes an important point or refers you to a related topic. iii

5 Table of Contents 1 Printing Methods 1 About this Machine...1 Machine overview...1 Acceptable paper... Paper capacity of the paper tray... -sided printing...3 Guidelines for printing on both sides of the paper...3 Manual -sided printing...4 Driver and Software 5 Printer driver...5 Printing a document...5 Printer driver settings...6 Windows...7 Accessing the printer driver settings...7 Features in the Windows printer driver...7 Basic tab...8 Advanced tab...13 Print Profiles tab...19 Device Settings tab...1 Support... Uninstalling the printer driver...3 Status Monitor...4 Macintosh...6 Features in the printer driver (Macintosh)...6 Choosing page setup options...6 Removing the printer driver...33 Status Monitor...34 Software...35 Remote Printer Console (Windows only) General Information 36 Control panel...36 LEDs (Light Emitting Diodes)...36 Service call indications...40 Power On/Off key...41 Print a Printer Settings page...4 Using the Power On/Off key...4 Using the printer driver...4 Ecology features...43 Toner Save...43 Sleep Time...43 Deep Sleep mode...43 Power Off mode...44 iv

6 A Troubleshooting and other information 45 Consumable items...45 Toner Setting...46 Identifying your problem...47 Error messages in the Status Monitor...48 Improving the print quality...49 Paper jams...53 If you are having difficulty with your machine...57 Cleaning and Checking the machine...59 Machine Information...60 Default settings...60 B Specifications 61 General...61 Print media...63 Important information for choosing your paper...64 Printer...65 C Index 66 v

7 1 Printing Methods 1 1 About this Machine 1 Machine overview 1 1 Top cover Control panel 3 Face-down output tray support flap (support flap) 4 Paper tray 5 USB port NOTE For details about how the LEDs show the machine s status, see LEDs (Light Emitting Diodes) on page 36. For the Power On/Off key functions, see Power On/Off key on page 41. 1

8 Printing Methods Acceptable paper 1 Print quality may vary according to the type of paper you are using. For best results, follow the instructions below: DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds. For correct printing, you must choose the same paper size from your software application as the paper in the tray. Avoid touching the printed surface of the paper immediately after printing. Before you buy a lot of paper, test a small quantity to make sure that the paper is suitable. 1 Paper capacity of the paper tray 1 Paper size Paper types No. of sheets Paper weight A4, Letter, Legal, Folio 1 Plain paper and up to 150 sheets (80 g/m ) g/m Recycled paper 1 Folio size is 15.9 mm x 330. mm.

9 Printing Methods -sided printing 1 The supplied printer drivers all enable -sided printing. For more information about how to choose the settings, see -sided / Booklet on page 10 for Windows and -sided Printing on page 33 for Macintosh. 1 Guidelines for printing on both sides of the paper 1 If the paper is thin, it may wrinkle. If paper is curled, straighten it and put it back in the paper tray. If the paper continues to curl, replace the paper. If the paper is not feeding correctly, it may be curled. Remove the paper and straighten it. If the paper continues to curl, replace the paper. When you use the manual -sided function, it is possible that there may be paper jams or poor print quality. (If there is a paper jam, see Paper jams on page 53. If you have a print quality problem, see Improving the print quality on page 49.) 3

10 Printing Methods Manual -sided printing 1 If you are using the Macintosh Printer Driver, see Manual -sided Printing on page Manual -sided printing with the Windows printer driver 1 a Choose the following settings from each drop-down list of the printer driver. Paper Size You can use all the paper sizes specified for the tray you are using. Media Type You can use all the media types that are specified for the tray you are using. -sided / Booklet Choose -sided (Manual). -sided Type in -sided Settings There are four options for each orientation. (See -sided / Booklet on page 10.) Binding Offset in -sided Settings You can specify the offset for binding. (See -sided / Booklet on page 10.) For any other settings, see Driver and Software in Chapter. b Send the print data to the machine. The machine will print all the even-numbered pages on one side of the paper first. Then, the Windows driver instructs you (with a pop-up message) to reinsert the paper to print the odd-numbered pages. NOTE Before reinserting the paper, straighten it well, or you may get a paper jam. Very thin or thick paper is not recommended. 4

11 Driver and Software Printer driver A printer driver is software that translates data from the format used by a computer to the format that a particular printer needs. Typically, this format is page description language (PDL). The printer drivers for the supported versions of Windows is on the CD-ROM we have supplied and for Macintosh it is on the Brother Solutions Center website at Install the drivers by following the steps in the Quick Setup Guide. The latest printer drivers for Windows and Macintosh can be downloaded from the Brother Solutions Center website at: For Windows Windows printer driver (the most suitable printer driver for this product) For Macintosh Macintosh printer driver (the most suitable printer driver for this product) For Linux 1 LPR printer driver CUPS printer driver 1 For more information and to download the printer driver for Linux please visit your model page at or use the link on the CD-ROM we have supplied. Depending on Linux distributions, the driver may not be available or it may be released after the initial release of your model. Printing a document When the machine receives data from your computer, it begins printing by picking up paper from the paper tray. The paper tray can feed plain paper and recycled paper to the machine. (See Paper capacity of the paper tray on page.) a From your application, choose the Print command. If any other printer drivers are installed on your computer, choose Brother HL-XXXX series (Where XXXX is your model name.) as your printer driver from the Print or Print Settings menu in your software application, and then click OK or Print to begin printing. b Your computer sends the data to the machine. The Ready LED ( c When the machine finishes printing all the data, the Ready LED ( ) will blink. ) finishes blinking. NOTE You can choose the paper size and orientation in your application software. 5

12 Driver and Software If your application software does not support your custom paper size, choose the next largest paper size. Then adjust the print area by changing the right and left margins in your application software. Printer driver settings You can change the following printer settings when you print from your computer: Paper Size Orientation Copies Media Type Print Quality Print Settings Multiple Page -sided / Booklet Print Preview Scaling Reverse Print Use Watermark Header-Footer Print Toner Save Mode Administrator Density Adjustment Improve Print Output Skip Blank Page PrintTextinBlack Print Profile 6

13 Driver and Software Windows Accessing the printer driver settings a (For Windows XP and Windows Server 003) Click Start, and then Printers and Faxes. (For Windows Vista and Windows Server 008) Click the (Start) button, Control Panel, Hardware and Sound, and then Printers. (For Windows 7 and Windows Server 008 R) Click the (Start) button, and then click Devices and Printers. (For Windows 8) Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings, and then click Control Panel. In the Hardware and Sound group, click View devices and printers. (For Windows Server 01) Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings, and then click Control Panel. In the Hardware group, click View devices and printers. b (For Windows XP, Windows Server 003, Windows Vista and Windows Server 008) Right-click the Brother HL-XXXX series icon (where XXXX is your model name) and then select Properties option. If printer driver options appear, select your printer driver. (For Windows 7, Windows Server 008 R, Windows 8 and Windows Server 01) Right-click the Brother HL-XXXX series icon (where XXXX is your model name) and then select Printer properties option. If printer driver options appear, select your printer driver. c Choose the General tab and then click Preferences... (Printing Preferences...). Features in the Windows printer driver For more information, see the Help text in the printer driver. NOTE The screens in this section are from Windows 7. The screens on your PC will vary depending on your operating system. To access the printer driver settings, see Accessing the printer driver settings on page 7. 7

14 Driver and Software Basic tab You can also change the Page Layout settings by clicking the illustration on the left side of the Basic tab a Choose the Paper Size, Orientation, Copies, Media Type, Print Quality and Print Settings (1). b Choose Multiple Page and -sided / Booklet (). c Confirm your current settings in the window (3). d Click OK to apply your chosen settings. To return to the default settings, click Default, then OK. NOTE If you want to preview your document before printing, check the Print Preview check box (4). Paper Size From the drop-down list choose the Paper Size you are using. 8

15 Driver and Software Orientation Orientation selects the position of how your document will be printed (Portrait or Landscape). Portrait (Vertical) Landscape (Horizontal) Copies The copies selection sets the number of copies that will be printed. Collate With the Collate check box selected, one complete copy of your document will be printed and then repeated for the number of copies you selected. If the Collate check box is not selected, then each page will be printed for all the copies selected before the next page of the document is printed. Collate checked Collate non-checked Media Type You can use the following types of media in your machine. For the best print quality, select the type of media that you wish to use. Plain Paper Recycled Paper Print Quality You can choose the print quality as follows. Draft Normal Fine 9

16 Driver and Software Print Settings You can change the print settings as follows: Graphics This is the best mode for printing documents that contain graphics. Text This is the best mode for printing text documents. Manual You can change the settings manually by choosing Manual and clicking the Manual Settings... button. You can set brightness, contrast and other settings. Multiple Page The Multiple Page selection can reduce the image size of a page allowing multiple pages to be printed on one sheet of paper or enlarge the image size for printing one page on multiple sheets of paper. Page Order When Nin1 option is selected, the page order can be selected from the drop-down list. Border Line When printing multiple pages onto one sheet, with the Multiple Page feature, you can choose to have a solid border, dash border or no border around each page on the sheet. Print cut-out line When 1 in NxN Pages option is selected, the Print cut-out line option can be selected. This option allows you to print a faint cut-out line around the printable area. -sided / Booklet When you want to print a booklet or do -sided printing, use this function. None This disables -sided printing. -sided (Manual) When you want to do -sided printing, use this option. -sided (Manual) The machine prints all the even numbered pages first. Then the printer driver will stop and show the instructions required to re-insert the paper. When you click OK the odd numbered pages will be printed. When you choose -sided (Manual), the -sided Settings... button becomes available to choose. You can set following settings in the -sided Settings dialog box. 10

17 Driver and Software -sided Type There are four types of -sided binding directions available for each orientation. Portrait Long Edge (Left) Long Edge (Right) Short Edge (Top) Short Edge (Bottom) Landscape Long Edge (Top) Long Edge (Bottom) Short Edge (Right) Short Edge (Left) Binding Offset When you check Binding Offset, you can also specify the offset for binding in inches or millimetres. Booklet (Manual) Use this option to print a document in booklet format using -sided printing; it will arrange the document according to the correct page number and allows you to fold at the centre of the print output without having to change the order of the page number. Booklet (Manual) The machine prints all the even numbered sides first. Then the printer driver will stop and show the instructions required to re-install the paper. When you click OK the odd numbered sides will be printed. When you choose Booklet (Manual), the -sided Settings... button becomes available to choose. You can set the following settings in the -sided Settings dialog box. 11

18 Driver and Software -sided Type There are two types of -sided binding directions available for each orientation. Portrait Landscape Left Binding Right Binding Top Binding Bottom Binding Booklet Printing Method When Divide into Sets is selected: This option allows you to print the whole booklet into smaller individual booklet sets, it still allows you to fold at the center of the smaller individual booklet sets without having to change the order of the page number. You can specify the number of sheets in each smaller booklet set, from 1 to 15. This option can help when folding the printed booklet that has a large number of pages. Binding Offset When you check Binding Offset, you can also specify the offset for binding in inches or millimetres. Print Preview You can preview a document before it is printed. If you check the Print Preview check box, the Print Preview Viewer window will open before printing starts. 1 1

19 Driver and Software 1 Page List Area The Page List Area displays the page numbers for the actual pages that will be printed. If you chose a page in this list, a preview of the print results for the page will be displayed in the Preview Area. If you do not want to print a page, clear the check mark. Preview Area The Preview Area displays a preview of the print results for the pages chosen in the Page List Area. NOTE If -sided (Manual) or Booklet (Manual) was chosen in the Printer driver settings, you cannot use the Print Preview function. Advanced tab Change the tab settings by clicking one of the following selections: Scaling (1) Reverse Print () Use Watermark (3) Header-Footer Print (4) Toner Save Mode (5) Administrator (6) Other Print Options (7) 13

20 Driver and Software Scaling You can change the print image scaling. Reverse Print Check Reverse Print to reverse the data from up to down. Use Watermark You can put a logo or text into your document as a watermark. You can choose one of the preset Watermarks, or you can use a bitmap file that you have created. Check Use Watermark and then click the Settings... button. Watermark Settings 14

21 Driver and Software Select Watermark Choose a watermark to use. To make an original watermark, click the Add button to add the watermark settings and then choose Use Text or Use Bitmap File in Watermark Style. Title Enter a suitable title into the field. Text Enter your Watermark Text into the Text box, and then choose the Font, Style, Size and Darkness. Bitmap Enter the file name and location of your bitmap image in the File box, or click Browse to search for the file. You can also set the scaling size of the image. Position Use this setting if you want to control the position of the watermark on the page. Bring to Front This option will overlay the selected characters or image onto your printed document. In Outline Text Check In Outline Text if you only want to print an outline of the watermark. It is available when you choose a text watermark. Custom Settings You can choose which watermark is to be printed on the first page or on the other pages. 15

22 Driver and Software Header-Footer Print When this feature is enabled, it will print the date and time on your document from your computer s system clock and the PC login user name or the text you entered. By clicking Settings, you can customize the information. ID Print If you select Login User Name, your PC login user name will be printed. If you select Custom and enter text in the Custom edit box, the text you entered will be printed. Toner Save Mode You can conserve toner use with this feature. When you set Toner Save Mode to on, print appears lighter. The default setting is off. NOTE We do not recommend Toner Save Mode for printing photo or Greyscale images. Toner Save Mode is not available when Fine is selected for Print Quality. Administrator Administrators have the authority to limit access to functions such as scaling and watermark. Password Enter the password into this box. NOTE Click Set Password... to change the password. Copies Lock Lock the copy pages selection to prevent multiple copy printing. Multiple Page & Scaling Lock Lock the scaling setting and multiple page setting. 16

23 Driver and Software Watermark Lock Lock the current settings of the Watermark option to prevent changes being made. Header-Footer Print Lock Lock the current settings of the Header-Footer Print option to prevent changes being made. Other Print Options You can set the following in Printer Function: Density Adjustment Improve Print Output Skip Blank Page Print Text in Black Density Adjustment Increase or decrease the print density. NOTE Density Adjustment is not available when Fine is selected for Print Quality. Improve Print Output This feature allows you to improve a print quality problem. Reduce Paper Curl If you choose this setting, the paper curl may be reduced. If you are printing only a few pages, you do not need to choose this setting. 17

24 Driver and Software NOTE This operation will decrease the temperature of the machine's fusing process. Improve Toner Fixing If you choose this setting, the toner fixing capabilities may be improved. NOTE This operation will increase the temperature of the machine's fusing process. Skip Blank Page If Skip Blank Page is checked, the printer driver automatically detects blank pages and excludes them from printing. NOTE This option does not work when you choose the following options: Use Watermark Header-Footer Print Nin1 and 1 in NxN Pages in Multiple Page -sided (Manual), Booklet (Manual) in -sided / Booklet Print Preview Print Text in Black This function enables all text to be printed in Black instead of grey scale. NOTE It may not work with certain characters. 18

25 Driver and Software Print Profiles tab Print Profiles are editable presets designed to give you quick access to frequently used printing configurations Print profile list box (1) Delete Profile () Always show Print Profiles tab first (3) Add Profile (4) Current print profile view (5) a Choose your profile from the print profile list box. b If you want to display the Print Profiles tab at the front of the window from the next time you print, check Always show Print Profiles tab first. c Click OK to apply your chosen profile. Add Profile The Add Profile dialog box appears by clicking Add Profile. You can add 0 new profiles with your preferred settings. a Enter the desired title in Name. b Choose an icon you want to use from the Icon list, then click OK. c The current settings shown on the left side of the printer driver window will be saved. 19

26 Driver and Software Delete Profile The Delete Profile dialog box appears by clicking Delete Profile. You can delete any of the profiles you have added. a Choose your profile from the print profile list box. b Click Delete. c Click Yes. d The selected profile will be deleted. 0

27 Driver and Software Device Settings tab NOTE To access the Device Settings tab, see Accessing the printer driver settings on page 7. You can auto detect the serial number in the Device Settings tab as follows. 1 Serial No. (1) By clicking Auto Detect (), the printer driver will probe the machine and display its serial number. If it fails to receive the information, the screen will display Auto Detect () The Auto Detect function shows the available settings in the printer driver. NOTE The Auto Detect () function is not available under the following machine conditions: The machine is turned off. The machine is in an error state. The machine is connected to the print server using a USB cable in a shared network environment. The cable is not connected to the machine correctly. 1

28 Driver and Software Support Click Support... in the Printing Preferences dialog box Brother Solutions Center (1) The Brother Solutions Center ( is a website offering information about your Brother product including FAQs (Frequently Asked Questions), User s Guides, driver updates and tips for using your machine.

29 Driver and Software Original Supplies Website () You can visit our website for original/genuine Brother supplies by clicking this button. Brother CreativeCenter (3) You can visit our website for free and easy online solutions for business and home users by clicking this button. Print Settings (4) This button will print the pages that show how the internal settings of the machine have been configured. Check Setting... (5) You can check the current driver settings. About... (6) This button will list the printer driver files and version information. Uninstalling the printer driver You can uninstall the printer driver that you have installed with the following steps. NOTE This is not available if you originally installed the printer driver from the Windows Addaprinter function. After uninstalling, we recommend that you restart your computer to remove files that were in use during the uninstall. (For Windows XP, Windows Vista and Windows 7) a Click the Start button, point to All Programs, Brother, and then to your machine name. b Click Uninstall. c Follow the instructions on the screen. (For Windows 8) a Click (Brother Utilities). b Click the drop-down list and select your model name (if not already selected). c Click Tools in the left navigation bar. d Click Uninstall. e Follow the instructions on the screen. 3

30 Driver and Software Status Monitor The Status Monitor utility is a configurable software tool for monitoring the status of one or more devices, allowing you to get immediate notification of error messages. You can check the device status at anytime by double-clicking the icon in the tasktray or by choosing Status Monitor located in Start/All Programs/Brother/HL-XXXX on your PC. (Windows 7) To show the Status Monitor icon on your taskbar, click the in the small window. Then drag the icon to the taskbar. button. The Status Monitor icon will appear (Windows 8) Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Status Monitor. NOTE For more information about using the Status Monitor software, right-click the Status Monitor icon and choose Help. The automatic software update feature is active when the status monitor feature is active. With the update feature you can receive both Brother applications and machine firmware updates automatically. 4

31 Driver and Software Monitoring the machine s status The Status Monitor icon will change colour depending on the machine status. A green icon indicates the normal stand-by condition. A yellow icon indicates a warning. A red icon indicates a printing error has occurred. There are two locations where you can display the Status Monitor on your PC - in the tasktray or on the desktop. 5

32 Driver and Software Macintosh Features in the printer driver (Macintosh) This machine supports Mac OS X v10.6.8, 10.7.x, 10.8.x. NOTE The screens in this section are from OS X v10.7. The screens on your Macintosh will vary depending on your operating system version. The printer driver for Macintosh is available from the download page for your model on the Brother Solutions Center ( Choosing page setup options You can set the Paper Size, Orientation and Scale. a From an application such as TextEdit, click File, then Page Setup. Make sure Brother HL-XXXX (where XXXX is your model name.) is chosen in the Format For pop-up menu. You can change the settings for Paper Size, Orientation and Scale, then click OK. 6

33 Driver and Software b From an application such as TextEdit, click File, then Print to start printing. (For Mac OS X v10.6.8) For more page setup options, click the disclosure triangle beside the Printer pop-up menu. NOTE You can save the current settings as a preset by choosing Save As from the Presets pop-up menu. 7

34 Driver and Software (For OS X v10.7.x and v10.8.x) For more page setup options, click the Show Details button. NOTE You can save the current settings as a preset by choosing Save Current Settings as Preset... from the Presets pop-up menu. 8

35 Driver and Software Choosing printing options To control special printing features, choose Print Settings from the Print dialog box. For the details of available options, see the following descriptions of each option. Cover Page You can choose the following cover page settings: Print Cover Page If you want to add a cover page to your document, use this function. Cover Page Type Choose a template for the cover page. Billing Info If you want to add the billing information to the cover page, enter text in the Billing Info box. 9

36 Driver and Software Layout Pages per Sheet The Pages per Sheet selection can reduce the image size of a page by allowing multiple pages to be printed on one sheet of paper. Layout Direction When you specify the pages per sheet, you can also specify the direction of the layout. Border If you want to add a border, use this function. Reverse page orientation Check Reverse page orientation to reverse the data from up to down. Flip horizontally Check Flip horizontally to print as a reflection flipped left-to-right. 30

37 Driver and Software Print Settings You can change settings by choosing a setting in the Print Settings list: Media Type You can change the media type to one of the following: Plain Paper Recycled Paper Print Quality You can change the print quality as follows: Draft Normal Fine 31

38 Driver and Software Advanced print settings When you click the triangle mark (c) beside Advanced, the advanced print settings appear. Toner Save Mode You can conserve toner use with this feature. When you set Toner Save Mode to on, print appears lighter. The default setting is off. NOTE We do not recommend Toner Save Mode for printing Photo or Greyscale images. Toner Save Mode is not available when Fine is selected for Print Quality. Graphics Quality You can change the print quality as follows: Graphics This is a graphics mode (contrast priority). Choose this setting for printing text and figures, such as business and presentation documents. You can represent sharp contrasts between shaded areas. Text This is the best mode for printing text documents. Improve Print Output This feature allows you to improve a print quality problem. Reduce Paper Curl If you choose this setting, the paper curl may be reduced. If you are printing only a few pages, you do not need to choose this setting. NOTE This operation will decrease the temperature of the machine's fusing process. 3

39 Driver and Software Improve Toner Fixing If you choose this setting, the toner fixing capabilities may be improved. NOTE This operation will increase the temperature of the machine's fusing process. Density Adjustment Increase or decrease the print density. Other Print Options Skip Blank Page If Skip Blank Page is checked, the printer driver automatically detects blank pages and excludes them from printing. -sided Printing Manual -sided Printing Select Paper Handling. Choose Even Only and Print. Reload the printed paper into the tray (blank side face down). Choose Odd Only and Print. Removing the printer driver a Log in as an Administrator. b From the Apple menu, choose System Preferences. Click Print & Scan 1, then choose the printer you want to remove and remove it by clicking the - button. c Click Delete Printer. 1 Print & Fax for Mac OS X v users 33

40 Driver and Software Status Monitor The Status Monitor utility is a configurable software tool for monitoring the status of the machine, letting you see error messages at pre-set update intervals. You can check the device status by launching Brother Status Monitor following these steps: a Run the System Preferences, select Print & Scan 1, then choose the machine. b Click the Options & Supplies... Select the Utility tab then click Open Printer Utility. Status Monitor will start up. 1 Print & Fax for Mac OS X v users Updating the machine s status If you want the latest machine status while the Status Monitor window is open, click the Refresh icon. You can set the interval at which the software will update the machine status information. Go to the menu bar, Brother Status Monitor and choose Preferences. Hiding or showing the window After starting the Status Monitor, you can hide or show the window. To hide the window, go to the menu bar, Brother Status Monitor and choose Hide Status Monitor. To show the window, click the Brother Status Monitor icon in the dock. Quitting the window Click Brother Status Monitor in the menu bar and then choose Quit Status Monitor from the pop-up menu. 34

41 Driver and Software Software Remote Printer Console (Windows only) Remote Printer Console is software to change many of the printer settings independently of your application. For example, you can change the settings for printer margin and so on. These settings are then remembered and used by the machine. The application and printer driver settings will take priority over the Remote Printer Console settings. NOTE Not available to countries subject to applicable export regulations. How to use and install the Remote Printer Console software To use the Remote Printer Console software, follow the steps below. a Put the supplied installer CD-ROM into your CD-ROM drive and close the opening screen when it appears. b Open Windows Explorer and choose the CD-ROM drive. c Double-click the tools folder. d Double-click the rpc folder. e Refer to the RPC_User s_guide.pdf for how to install and use the Remote Printer Console. 35

42 3 General Information 3 Control panel 3 LEDs (Light Emitting Diodes) 3 This section refers to two LEDs and one key on the control panel Power On/Off You can turn the machine on and off. Press and hold down to turn the machine on. Press and hold down to turn the machine off. All the LEDs turn off when you enable the Power Off mode. Also, you can use the following functions: 1 Job Cancel / All Jobs Cancel Error recovery / Form feed For details, see Power On/Off key on page 41 Error LED ( ) The Error LED ( ) indicates that the machine is in error state. Also, the Error LED ( ) indicates the kind of error in combination with other LEDs. 3 Ready LED ( ) The Ready LED ( ) will blink depending on the machine status. The LED indications shown in the table below are used in the illustrations in this chapter. LED is off. or or LED is on. LED is dimmed. LED is blinking. 36

43 General Information LEDs Machine Status Sleep The machine is in Sleep Mode (Power Save mode). While the machine is in Sleep Mode, the Ready LED ( ) is dimmed, but the machine can still receive data. Receiving a print job will automatically wake up the machine to start printing. For more information, see Sleep Time on page 43. Deep Sleep The machine is in Deep Sleep Mode, reducing more power consumption than Sleep mode. While the machine is in Deep Sleep Mode, the Ready LED ( ) is dimmed, but the machine can still receive data. Receiving a print job will automatically wake up the machine to start printing. For more information, see Deep Sleep mode on page 43. Ready The machine is ready to print. Printing The machine is printing. Please Wait The machine is warming up. The Ready LED ( ) will blink in 1 second intervals. Cooling Down The inside of the machine is extremely hot. The machine will pause its current print job and go into Cooling Down mode. Wait until the machine is in Ready mode. The Ready LED ( ) will blink in 1 second intervals. Receiving Data The machine is either receiving data from the computer or processing data in the memory. The Ready LED ( ) will blink in 0.5 second intervals. Data Remaining There is remaining print data in the machine's memory. If the Ready LED ( ) is blinking for a long time and nothing has printed, press to print the remaining data in the memory. 3 The Ready LED ( ) will blink in 0.5 second intervals. 37

44 General Information LEDs Machine Status Toner Low The toner cartridge will need to be replaced soon. Buy a new toner cartridge and have it ready for when Replace Toner is indicated. The Error LED ( ) will blink once in 1.5 seconds intervals. If the printout is faint, hold the drum unit and toner cartridge assembly level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge. Replace Toner (Continue mode) The machine continues printing until the LED indicates Toner Ended. The Error LED ( ) will blink once in 1.5 seconds intervals. For details about Continue mode, see Toner Setting on page 46. Replace Toner (Stop mode) Replace the toner cartridge with a new one. The Error LED ( ) will blink once in 1.5 seconds intervals. For details about Stop mode, see Toner Setting on page 46. (See the instructions that we have supplied with the new toner cartridge.) No Toner Remove the drum unit and toner cartridge assembly, remove the toner cartridge from the drum unit, and re-install the toner cartridge back into the drum unit again. Re-install the drum unit and toner cartridge assembly back in the machine. If the problem continues, replace the toner cartridge. The Error LED ( ) will blink once in 1.5 seconds intervals. (See the instructions that we have supplied with the new toner cartridge.) Toner Ended Replace the toner cartridge with a new one. The Error LED ( ) will blink once in 1.5 seconds intervals. (See the instructions that we have supplied with the new toner cartridge.) Cartridge Error The drum unit and toner cartridge assembly is not installed correctly. Take the drum unit and toner cartridge assembly out of the machine and put it back in. Use only a genuine Brother Original drum unit and genuine Brother Original toner units. The Error LED ( ) will blink 4 times and turn off for 1 second. Drum End Soon / Replace Drum Replace the drum with a new one. Reset the drum counter. (See the insertion included with the drum unit.) We recommend you keep a Brother Original drum unit ready for installation. The Error LED ( ) will blink 3 times and turn off for 1 second. 3 38

45 General Information LEDs Machine Status Drum! The corona wire needs to be cleaned. See Cleaning the corona wire on Improving the print quality. The Error LED ( ) will blink 3 times and turn off for 1 second. No Drum If the toner cartridge is placed in the machine without the drum unit, put the toner cartridge into the drum unit, and then reinstall the drum unit and toner cartridge assembly in the machine. The Error LED ( ) will blink 3 times and turn off for 1 second. Jam Tray / Jam Inside 1 / Jam Inside / Jam Inside 3 Clear the paper jam. See Paper jams on page 53. If the machine does not start printing, press. The Error LED ( ) will blink twice and turn off for 1 second. Short Paper / Wrong Paper Type Put the same size paper in the paper tray that is selected in the printer driver, and then press. The Error LED ( ) will blink twice and turn off for 1 second. No Paper Put paper in the paper tray you are using. The Error LED ( ) will blink twice and turn off for 1 second. Cover is Open Close the top cover of the machine. The Error LED ( ) will blink 4 times and turn off for 1 second. Out of Memory Press and hold for about seconds until all the LEDs light up and then release it. The machine will cancel the print job and clear it from the memory. The machine also cancels the print job and clears it from the memory automatically one minute after entering the Out of Memory state. Reduce the complexity of your document or lower the print quality. The Error LED ( ) will blink 4 times and turn off for 1 second. Job Cancel The machine is canceling the job. The Error LED ( ) and Ready LED ( ) will light up alternately. 3 39

46 General Information Service call indications 3 If there is an error that cannot be cleared by the user, the machine will show that a service call is needed by lighting up all the LEDs as shown below. 3 If you see the service call indication shown above, turn off the machine, and then turn it back on and try to print again. If the error is not cleared after turning the machine off and then back on, press. The LEDs will light up as shown in the following table to identify the error. The number under the LED icon shows how many times the LED will blink. LED error indication LEDs Main PCB failure Fuser unit failure 1 Laser unit failure Main motor failure High voltage failure Zero Cross error Error Ready 1 (7)/(4) (3) (5) (6) () (1) If this error occurs, turn off the machine, wait a few seconds, and then turn it on again. Leave the machine for approx. 15 minutes with the power on. If the error occurs again, call Brother customer service or your local Brother dealer. For example, the LED indication below shows a fuser unit failure. 0.5 sec. 0.5 sec. 0.5 sec. 1 sec. Make a note of the indication, referring to LED error indication on page 40, and report the error status to Brother customer service or your local Brother dealer. NOTE Make sure that the top cover is completely closed before you report a service call. 40

47 General Information Power On/Off key 3 Power On/Off key has the following functions: Power Off Make sure that the machine is in the Ready mode, then hold down for about seconds. All the LEDs turn off when you enable the Power Off mode. For details about Power Off mode, see Power Off mode on page 44. Cancel printing 3 Cancel the current job being printed: Press and hold for about seconds until all the LEDs light up and then release it. The machine will then eject the paper. The Error LED ( ) and Ready LED ( ) will light up alternately. Cancel all the received jobs: To delete all jobs, cancel the current job first following the procedure above. While all the LEDs light up, press again. All the LEDs will blink as the job(s) is being canceled. Error recovery If there is an error, the machine will recover automatically from some errors. If an error is not automatically cleared, press to clear the error, and then continue to use the machine. Form feed If the Ready LED ( ) blinks for a long time, press. The machine will print any data that is left in the machine s memory. 41

48 General Information Print a Printer Settings page 3 You can print the current settings using the control panel button or printer driver. Using the Power On/Off key 3 a Make sure that the top cover is closed and the power cord is plugged in. 3 b Turn on the machine and wait until the machine is in Ready mode. c Press three times. The machine will print the current printer settings page. Using the printer driver 3 If you are using the Windows printer driver, you can print the current printer settings page by clicking the Print Settings button in the Support dialog box. 4

49 General Information Ecology features 3 Toner Save 3 You can save toner using this feature. When you set Toner Save to on, prints appear lighter. The default setting is off. You can change the toner save mode setting on the printer driver. To change the toner save mode setting, see the following: Advanced tab on page 13 (Windows printer driver) Print Settings on page 31 (Macintosh printer driver) 3 Sleep Time 3 The Sleep mode setting can reduce power consumption. When the machine is in Sleep Mode (Power Save mode) it acts as though it were turned off. The machine will wake up and start printing when it receives a print job. The machine automatically goes into Sleep mode after it is idle for 1 minute. When the machine receives a print file or document, the timer will be reset. While the machine is in Sleep mode the Ready LED ( ) glows dimly. Deep Sleep mode 3 If the machine is in Sleep mode and does not receive any jobs for a certain length of time, the machine will go into Deep Sleep mode automatically and the Ready LED ( ) glows dimly. Deep Sleep mode uses less power than Sleep Mode. The machine will wake up, when the machine receives a print job. 43

50 General Information Power Off mode 3 Power Off mode is the lowest power consumption mode, which achieves a power consumption of less than 0.8 W. When you enable the Auto Power Off feature, the machine will automatically go into the Power Off mode after a certain period of time. To start printing, hold key on the control panel until all the LEDs light up. Then send the print data. You can enable the Power Off mode feature manually by following these steps: 3 a Make sure that the top cover is closed and the power cord is plugged in. b Turn on the machine and wait until the machine is in the Ready mode. c Hold down key for about seconds. All the LEDs turn off when you enable the Power Off mode. NOTE You can change the Power Off mode setting through the Remote Printer Console. For more information on the Remote Printer Console, see Remote Printer Console (Windows only) on page

51 A Troubleshooting and other information A Consumable items A The drum unit and toner cartridge are two separate consumables. Make sure both are installed as an assembly. For more information on how to replace the consumable items, see the instructions included with the drum unit for replacing the drum unit or see the instructions listed on the box of the toner cartridge for replacing the toner cartridge. Toner cartridge Model Name: (HL-1110 for Australia) TN-1070 (HL-1110 for other countries) TN-1000 (HL-1111 for India) TN-100 Drum unit Model Name: (HL-1110 for Australia) DR-1070 (HL-1110 for other countries) DR-1000 (HL-1111 for India) DR-100 A IMPORTANT Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with Brother Original toner cartridges. Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used. The machine may not detect toner or toner cartridges of other specifications correctly but may instead detect such items as standard yield toner cartridges. Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this machine, or the refilling of empty cartridges with toner from other sources. If damage is caused to the drum unit or other parts of this machine as a result of the use of toner or toner cartridges other than Brother Original products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty. For best performance, use a Brother Original drum unit and Brother Original toner units. Printing with a third party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage may not apply to problems caused by the use of a third party drum or toner unit. NOTE Discard used consumable items according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. Be sure to reseal the consumable items tightly so that the material inside does not spill. Availability of toner cartridges differs from one country to another. Visit the Brother Solutions Center at or contact your local Brother office for further details. 45

52 Troubleshooting and other information Toner Setting A The printing operation varies depending on the machine setting: Default setting (Stop mode) The machine will stop printing until you replace the toner cartridge with a new one when the LEDs indicate Replace Toner. Continue mode To force the machine to continue printing after the LEDs indicate Replace Toner, press seven times A to enter Continue mode (all the LEDs blink twice, and then the Ready LED ( will continue printing until the LEDs indicate Toner Ended. ) turns on). The machine To return to the default setting (Stop mode), press seven times (all the LEDs blink once). NOTE Make sure that the top cover is closed before you change the mode. When the LEDs indicate an error mode, you cannot change the mode. If you continue printing in the Continue mode, we cannot guarantee the print quality. While using Continue mode the print may appear faint. 46

53 Troubleshooting and other information Identifying your problem A First, check the following. The machine's power cord is connected correctly and the machine is turned on. All of the protective parts have been removed. Paper is inserted correctly in the paper tray. The interface cable is securely connected to the machine and the computer. If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below: If you are having difficulty with your machine on page 57 Improving the print quality on page 49 A If the machine is connected to a PC, depending on the error, a Popup application may appear on the PC. Follow the instructions on the screen to resolve the error. 47

54 Troubleshooting and other information Error messages in the Status Monitor A The most common error and maintenance messages are shown below. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at Error message Cause Action Cartridge Error The toner cartridge is not installed correctly. Pull out the drum unit and toner cartridge assembly, take out the toner cartridge, and put it back into the drum unit again. Put the drum unit and toner cartridge assembly back in the machine. If the problem continues, call your Brother Customer Service. Cover is Open Drum End Soon Verify you are using a genuine Brother toner cartridge. The top cover is not closed completely. The drum unit is near the end of its life. Use only a genuine Brother Original drum unit and genuine Brother Original toner cartridge. Close the top cover of the machine. Order a new drum unit now so a replacement drum unit will be available when the Status Monitor indicates Replace Drum. (See Drum End Soon / Replace Drum on LEDs (Light Emitting Diodes).) Replace Drum It is time to replace the drum unit. Replace the drum unit. (See the instructions that are supplied with the new drum unit.) Replace Toner Toner Low The drum unit counter was not reset when a new drum was installed. The toner cartridge is at the end of its life. The machine will stop all print operations. If the Status Monitor shows Toner Low you can still print; however, the machine is telling you that the toner cartridge is near the end of its life. Reset the drum unit counter. (See the instructions that are supplied with the new drum unit.) Replace the toner cartridge. (See the instructions that are supplied with the new toner cartridge.) Order a new toner cartridge now so a replacement toner cartridge will be available when the Status Monitor shows Replace Toner. A 48

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