Studer Group 2009 Webinar Series

Transcription

1 Studer Group 2009 Webinar Series Running Effective Meetings May 2009 Bob Murphy, R.N., Esq, FACHE Webinar Objectives Standardize meeting management to Role Model Evidence-Based Leadership Improve staff engagement through less hours in rework or unproductive time Increase revenues and decrease expenses through efficient and effective meetings and accountability of leaders Bottom-line Results

2 Evidence Based Leadership (EBL) SM Foundation Breakthrough STUDER GROUP: Leader Evaluation Leader Development Must Haves Performance Gap Standardization Accelerators Implement an organizationwide leadership evaluation system to hardwire objective accountability (Principle 7) Rev Aligned Goals Aligned Behavior Aligned Process Create process to assist leaders in developing skills and leadership competencies necessary to attain desired results (Principle 4 & 8) Must Haves Rounding Thank You Notes Employee Selection Pre and Post Phone Calls Key Words at Key Times (Principle 3, 5, 6, & 9) Re-recruit high and middle performers Move low performers up or out (Principle 4) Agendas by pillar Peer interviewing 30/90 day sessions Pillar goals (Principle 1 & 2) Leader Eval Mgr SM (LEM) Staff Eval Mgr SM (SEM) Discharge Call Mgr SM (DCM) Rounding Mgr SM Idea Express SM Not More... Today s Objective

3 Time Exercise How do you spend your time? Time Exercise 1. How many hours do you spend in unproductive meetings? 2. How many hours per week do you spend dealing with Low Performers? 3. How many hours per week do you spend handling interdepartmental issues? 4. How many hours per week do you spend handling tool and equipment issues? Time Exercise 1. How many hours do you spend in productive meetings? 2. How many hours per week do you spend developing your staff? 3. How many hours per week do you spend rewarding and recognizing your staff?

4 Meetings Common Tools for Productive Meetings Let s standardize: Agenda Ground Rules Minutes Evaluation Role of the Meeting Leader Maximize the meeting time (before) Provide participants agenda, pre-work, and the intent of their involvement Set clear meeting expectations that support pillar goals (connect the dots) Manage the attendee list (less is more)

5 Leader Role Continued Maximize the meeting time (during and after) Review desired outcomes Review agenda items Review assignments Capture evaluation of outcomes achieved Ensure follow up Meeting Tool: Agenda Standard: provide minimum 24 hours ahead (Teamwork, Respect) Include team member s names next to assigned agenda item Include time allotment Define desired outcomes Set expectation for each subject (i.e.: information, discussion, action) Meeting Tool: Ground Rules Start the meeting on time Conduct a short opening Identify a recorder to keep minutes Plan for meeting to end 15 min early (e.g., 45 in a 60 min slot) Identify a timekeeper Do not recap for those who come in late Turn off other distracters, especially when virtual Minimize interruptions Come to meeting prepared. Show up, pay attention, and participate No secrets Be respectful of others No innuendos Develop/recap next steps during last 10 minutes of each meeting Leave the room in a presentable condition Rate the meeting outcomes

6 Meeting Tool: Minutes Please see the template Delivered within 2 business days, 24 hours ideal List who was present and who was absent (excused/unexcused) Summary of decisions List actions/ follow-up with names (accountability) Who else need to know? Next meeting plans Verification / Development Checklist Meeting and/or Committee Name: Facilitator: Date of Meeting: Attendees/Evaluators: OBSERVATIONS: Agenda: Agenda template used Yes No Agenda template completed Yes No If No, what was NOT completed Time Frame: Started on time Yes No Ended within the timeframe Yes No Did you have to borrow time from other agenda topics? Yes No Was there consensus from the team to borrow the time? Yes No Ground Rules: Followed Broken If broken, indicate which rule? Wrap-up: Roles assigned for next meeting Agenda topics for next meeting discussed (if applicable) Assignments/responsibilities for next meeting reviewed Meeting effectiveness Circle: 1 (Very Poor) 2 (Poor) 3 (Fair) 4 (Good) 5 (Very Good) Complete only one form per meeting. At completion of meeting, please turn in to meeting facilitator. Top Tips for Productive Meetings Know when (and when not) to hold a meeting Less is more (time, and people) Engage all participants Reach agreement Avoid traps & disruptive participants (legwork upfront) Keep on track

7 Delegation: Why Succession planning Grow skills Empower employees Clean up your plate Delegation: How Clarify expectations Provide tools: tools for Learning Execution Follow up GUARANTEED RESULTS OR YOUR MONEY BACK! June 29 July 1 * Hyatt Regency Chicago How do you improve patient care and bottom line results? By increasing revenue and reducing expenses in a manner that improves patient outcomes.

8 Healthcare Flywheel Prescriptive To Do s Purpose, worthwhile work and making a difference Bottom Line Results (Transparency and Accountability) Self- Motivation Thank You! Bob Murphy, R.N., Esq., FACHE bob.murphy@studergroup.com