STATE BANK OF INDIA. Rules and Regulations of Internet Banking. General Information:

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1 STATE BANK OF INDIA Rules and Regulations of Internet Banking General Information: 1. The OnlineSBIGlobal registration form(s) should be addressed and sent directly to the branch (i e SBI Hong Kong (the Bank )) where the applicant(s) maintain his / her / their account(s). 2. Separate registration is required in case the accounts are maintained at different branches. Separate registration is allowed for single and joint accounts at your option. 3. Normally you can access your accounts through the OnlineSBIGlobal only after you acknowledge to the respective branch(es) the receipt of the User Name and Password sent to you. 4. Each account holder in a joint account with "Either or Survivor" type mode of operation may register himself / herself as a user of the OnlineSBIGlobal facility. 5. All other accounts not listed in the registration form will be available on the OnlineSBIGlobal for the purpose of enquiry only. The customers may approach Branch for enabling transaction rights on such accounts any time. 6. The OnlineSBIGlobal service cannot be claimed as a right. The Bank may also convert the Service into a discretionary service (being a service which may be discontinued by the Bank) anytime, if so warranted, after it has been made available to you. The Bank may also impose and vary any restrictions on the use of OnlineSBIGlobal at any time including any minimum and maximum daily limits for transactions effected over it. 7. Transactions over the internet may be subject to interruption, transmission blackout, delayed transmission due to internet traffic, or incorrect data transmission due to the public nature of the internet. The Bank cannot assume responsibility for malfunctions in communications facilities not under our control that may affect the accuracy or timeliness of messages you send. 8. The OnlineSBIGlobal is offered only in jurisdictions where and when it may be lawfully offered. OnlineSBIGlobal and information relating to OnlineSBIGlobal are not intended for access or use by persons in other jurisdictions. Hardware Based Security Tokens One Time Password Generators: 1. The security token is personal to you and can only be used with your password. It provides an additional level of security for certain transactions and cannot be shared with anyone else. 2. Once activated, you will need to commence using the one time security token when you use OnlineSBIGlobal. You will need to enter the code displayed (once per session) on the security token when you: add a third party beneficiary

2 send funds to a third party beneficiary 3. You can choose to cancel your security token at any time by contacting the Bank. 4. You must keep your security token safe and secure and advise the Bank immediately if it is lost, stolen or misused. Until the Bank's actual receipt of such notification, the Customer shall remain responsible for any and all use of the OnlineSBIGlobal by un-authorised persons or for un-authorised purposes. The Bank will deactivate your security token and arrange for a replacement one to be sent to you. A security token replacement fee will apply. Refer to our Schedule of Fees and Charges on for details. 5. If you have any questions about the security token, please call the Bank between 9.00am and 5.00pm, Monday to Friday. 6. The Bank makes no representation or warranty on the quality, merchantability or fitness for purpose of the security token and accepts no liability for any loss or damage incurred or suffered by you arising from your failure to safe keep or use the security token in accordance with the Bank s instructions. Bank's Terms : 1. All requests received from you shall be logged and transmitted to your branch for their fulfillment. The requests become effective from the time these are recorded / registered at the respective branch. While registering the request, you shall be informed about the time normally taken by the Bank for fulfillment of such requests. 2. The rules and regulations applicable to the banking transactions done in traditional way at the Hong Kong branch of State Bank of India will be applicable for the transactions done through the OnlineSBIGlobal service. 3. Disputes between the registered user of this service and the Bank with regard to the transactions done through OnlineSBIGlobal will be subject to the jurisdiction of the Court of Hong Kong (where the branch maintaining the relative account of the user is located) and will be governed by Hong Kong law in force from time to time. 4. The Bank will take reasonable care to make use of the available technology for ensuring security and preventing unauthorised access to any of the services offered through the OnlineSBIGlobal. 5. The OnlineSBIGlobal service is a VeriSign-certified secure site. VeriSign assures that during the session you are dealing with website of SBI, the two-way communication is secured with 128-bit SSL encryption technology, which ensures the confidentiality of the data during transmission. The access-control methods designed on the site afford a high level of security to the transactions conducted on OnlineSBIGlobal. 6. The Bank reserves the right to modify, change, add or cancel any of the services offered through OnlineSBIGlobal without prior notice to the Users or the Terms of Service listed in this Document by

3 reasonable prior notice to you. The changes will be notified to you / customers through a notification on the site. 7. The Bank does not warrant or represent that the OnlineSBIGlobal is free from virus or other destructive features which may adversely affect your hardware, software or equipment. Your Obligations : 1. Password of your choice must replace the Password given by the Bank at the time of FIRST log-in. This is Mandatory. 2. You are free to choose the Password of your choice as per the guidelines on the site. However, you are advised to avoid choosing a password that is generic in nature, guessable / inferable from the personal data such as name, date of birth, address, telephone number, driving license / car number etc. You should not use the Password for accessing other services (for example, connection to the internet or accessing other websites). 3. You are welcome to access OnlineSBIGlobal from anywhere anytime where it is legal to do so in the relevant place. However, as a matter of precaution and safety, you should avoid using PCs with public access. 4. There is no way to retrieve the Password from the system. In case you forget your Password, you will have to approach the branch to reset the password. 5. You must keep the UserName and Password strictly confidential and known only to himself / herself. You should destroy the original printed copy of the UserName and Password, should not allow anyone else to use the UserName and Password, should not write down the UserName or Password on any device for accessing the OnlineSBIGlobal service or on anything usually kept with or near it, and should not write down or record the UserName or Password without disguising it. You should refer to the security advice provided by the Bank from time to time. The Bank will not be responsible for any loss sustained by you arising out of a breach of this condition. 6. The Bank presupposes that log-in using valid UserName and Password is a valid session initiated by none other than you to whom the said Username and Password belong. 7. All transactions executed through a valid session as defined above will be construed to have been emanated from you and will be legally binding on you. You are cautioned against leaving the computer unattended during a valid session. 8. Should you notice that any information relating to your account(s) is incorrect or discrepant the same should be immediately brought to the notice of the branch (es) by telephone. 9. You must inform the Bank as soon as reasonably practicable by telephone if you find or believe that your Username or Password has been compromised, lost or stolen, or that unauthorized transactions have been conducted over the account.

4 10. You will not attempt or permit others to attempt accessing OnlineSBIGlobal through any unlawful means or use or attempt to use Online SBIGlobal for any unlawful purposes. 11. You shall not, and shall not attempt to decompile, reverse-engineer, translate, convert, adapt, alter, modify, enhance, add to, delete or in any way tamper with, or gain access to, any part of OnlineSBIGlobal or any internet site or any software comprised in it. Your Liabilities : 1. You shall not be responsible for any direct loss suffered by you as a result of unauthorized transactions conducted through OnlineSBIGlobal service unless you act fraudulently or with gross negligence such as failure to properly safeguard your Username, Password or security token. 2. You shall be liable for all losses if you have acted fraudulently or with gross negligence. You will be considered as having acted with gross negligence if you knowingly allows the use by others of your Username, Password or security token or fail to follow the safeguards set out in this Document. 3.In the absence of negligence, fraud or fault on your part, you shall not be liable for loss or misplacement of funds caused by unauthorized transactions effected through use of OnlineSBIGlobal as a result of (a) a computer crime not prevented by the Bank s security; (b) a human or system error caused by the Bank, resulting in an improper transaction, leading to lost or misplaced funds, or (c) a missed or mis-directed payment caused by the Bank.

5 STATE BANK OF INDIA Privacy Policy The origins of State Bank of India date back to 1806 when the Bank of Calcutta (later called the Bank of Bengal) was established. In 1921, the Bank of Bengal and two other Presidency banks (Bank of Madras and Bank of Bombay) were amalgamated to form the Imperial Bank of India. In 1955, the Reserve Bank of India acquired the controlling interest in the Imperial Bank of India and the State Bank of India (SBI) came into existence by an act of Parliament as successor to the Imperial Bank of India. In the Indian Financial world, SBI is synonymous with trust and security. In line with recognized International Practice and for the information of customers and others who visit the Bank s website we believe it is necessary to post a privacy statement. The information shared with the Bank will be treated as private. We also desire to say explicitly that adequate precautions have been taken to protect information relating to customers and their dealings with the Bank from the mischievous and the fraudsters. Customer confidentiality and privacy is of utmost concern to SBI. Our employees treat the information we have concerning your accounts in the same responsible and confidential way that we want our own financial affairs treated. Recognition of your expectation of privacy: We recognize that our customers expect privacy and security for their personal and financial affairs. We understand that, by selecting us for your banking needs, you have entrusted us to safeguard your personal financial information. We want you to be informed of our commitment to protect the privacy of your personal financial information with the following privacy principles and practices. What personally identifiable information is collected from you? We collect information from you regarding name, addresses, addresses, passport number, Income, PAN, details of nominees etc. Cookies A cookie is a data file that certain Web sites write to your computer's hard drive when you visit such sites. A cookie file can contain information such as a user identification code that the site uses to track the pages you have visited and use the information commercially. We do not use cookies on our web site. How we use, collect, and retain customer information: On our site we collect, retain, and use information about you only when we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We collect and retain information about you only for specific business purposes. We use information to:

6 Open and administer your accounts and to protect your records and funds. Comply with all applicable laws and regulations. Help us design or improve our products and services for your benefit. Understand your financial needs so that we can provide you with quality products and superior service. To comply with laws, guidelines and regulations that govern the financial services in the country. To quote examples we need to obtain Passport number for NRI account & PAN for deposit accounts in respect of resident customers. How we keep customer information accurate It is in your interest, and it is our objective, for us to have accurate, current, and complete information concerning you and your accounts. We have strict procedures that our employees abide by to meet this objective. While some procedures are required by Central, State laws or RBI regulations, we have implemented additional procedures to maintain accurate, current, and complete financial information, including processes to update information and remove outdated information. If you believe that we have incorrect information about you or your accounts, please us through the feedback mechanism provided on the website or modify the profile information on the site as permissible. We will correct any erroneous information as quickly as possible. How we limit access to customer information by our employees We have procedures that limit access to personally identifiable information to those employees with a business reason for knowing such information about you. We educate our employees on their responsibility to protect the confidentiality of customer information, and hold them accountable if they violate this privacy policy. Our security procedures to protect customer information We follow best security practices to help prevent unauthorized access to confidential information about you. How we restrict the disclosure of customer information SBI does not release customer information except as directed by law or as per your mandate. We do not share specific information about customer accounts or other personally identifiable data with nonaffiliated third parties for their independent use unless: the information is provided to help complete a transaction initiated by you; you request or authorize it; the disclosure is required by/or directed by law; or you have been informed about the possibility of such disclosure for marketing or similar purposes through a prior communication and have been given the opportunity to decline. Disclosing our privacy commitment to you We want you to understand our commitment to personal privacy and have formulated this privacy policy. This privacy policy is provided to: A potential customer who inquires about our products and services or who would like a copy of our privacy policy A customer who has established a relationship with us. A potential customer who has applied for a loan A visitor to SBI's web site If you have any

7 questions or concerns about this privacy policy, please send to us at or write to us at AGM Internet Banking, IT Department, SBI Bhavan, Corporate Center, Madam Cama Road, Mumbai, INDIA Pin Code Other information about our web site Customers using SBI's Internet Banking Service. For customers using our SBI Internet Banking, all visitor information is collected along with any information that you volunteer as a customer while using SBI's web site. Links to, or from, SBI's web site. SBI is not responsible for information practices employed by web sites linked with our web site. Generally, links to non-sbi web sites are provided solely as pointers to information on topics that may be useful to users of SBI's web site. Encrypted information. Information provided by you on SBI's web site is encrypted or scrambled in order to secure information. Privacy policy is subject to change periodically.

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