No Worries Extended Warranty Contract

Transcription

1 No Worries Extended Warranty Contract

2 Contents Our Warranty Statement & Exclusions 1 Your Coverage & Benefits 4 Summary of consumer s rights & remedies 8 AA Roadservice Benefits 10 Roadservice 24 hour AA Roadservice: Making a Claim 12 Your Obligations & Responsibilities 14 Transfers & Cancellations 15 Contact Us 16 1st Change of Ownership Advice 17 2nd Change of Ownership Advice 19 Reimbursement Claim Form 21&23 Toyota Warranties are fully backed by Toyota New Zealand and supported by Authorised Toyota Dealers throughout New Zealand This booklet is produced using soy based inks and is printed on environmentally responsible paper using 60% recycled fibre and 40 % FSC certified Mixed Source pulp. The paper is manufactured under the strict ISO14001 environmental management system, is made carbon neutral, and carries the internationally recognised EU Eco-label.

3 Our Warranty Statement & Exclusions Warranty Statement Subject to the terms and conditions contained herein, Toyota New Zealand Limited warrants that any part of your vehicle, that is not excluded by the warranty product purchased, and is not listed in the following warranty exclusions section, that suffers a sudden or unexpected mechanical or electrical failure will be repaired or replaced to a condition that is in no way inferior to that immediately prior to the failure. Any defect must be reported to a Toyota dealer immediately after discovery (but within the Warranty Period) and your vehicle must be made available for repair at the dealer s place of business as soon as practicable. If you are either not a consumer (as defined in the Consumer Guarantees Act 1993) or you have purchased your vehicle for a business purpose (and your vehicle Sale and Purchase Agreement contains an applicable exclusion from consequential loss liability ) then apart from the benefits provided to you in the event of a roadside breakdown, this warranty will not extend to consequential loss or damage to either person or property or expenses such as (but not limited to) hire or loss of use, charges, tolls, and travelling expenses. Items other than dealer fitted Toyota Genuine Accessories which are classified by your dealer as being of a non-standard nature will be subject to the respective manufacturer or installer s own warranty conditions. Such items include LPG/CNG conversion kits and other after-market products. Your vehicle, along with the Service Record Booklet must be made available to your Toyota Dealer as validation of the vehicle s warranty and service history. Right to Cancel You have a right to cancel your No Worries agreement by giving notice to Toyota New Zealand Limited, as warrantor or to the Toyota Dealer from whom you purchased the warranty: within five working days after the date on which you receive a copy of this warranty agreement; or at any time, if we have not complied with our disclosure obligations, unless our failure is minor and you are not materially prejudiced by our noncompliance. You must also be aware that if this warranty has been entered into as a condition of a Consumer Credit Contract, your right to cancel is covered by the Credit Contracts and Consumer Finance Act 2013, not the Fair Trading Act. 1

4 Our Warranty Statement & Exclusions cont. Warranty Exclusions There are some items and situations where the warranty does not apply. These are as follows: Any fault resulting from repairs or adjustments carried out by other than an Authorised Toyota Dealer or Service Agent. Any repairs resulting from the failure to carry out regular maintenance or service in accordance with the manufacturer s recommendations. Vehicles with a gross weight of 3500kg or greater. Repair or replacement of any part as the result of normal wear and tear including rattles and squeaks. Exotic Sports Vehicle, Classic or Vintage Vehicles, Hotrods or Muscle Cars, Vehicles with Rotary engines or engines that have more than 8 cylinders. For other makes and models any vehicle which retailed new at $200,000 or greater. All expendable parts of your vehicle, including (but not limited to) spark plugs, battery, tyres, filters, hoses, belts, exhaust systems and wiper blades. Normal maintenance items such as grease, oil, coolant, refrigerant, clutch and brake linings and/or pads, disc machining, adjustments and alignments unless required in connection with the repair or replacement of a covered part. Repairs or corrosion resulting from fire, theft, contamination, sand, salt, hail, stones, chemicals, industrial fallout, negligence (such as the driver ignoring gauges, lights or signals) or other causes beyond the control of your Toyota Dealer. Repairs resulting from alterations or modifications to the manufacturer s original specification or the installation of non-standard equipment (including non-factory fitted LPG/CNG conversions/ fitments and the use of gas in these conversion fitments). Failure of a covered part that has been caused by failure of a noncovered part. Repairs necessary due to the use of other than Toyota Genuine Parts, Toyota Approved Accessories, or the use of fuel, lubricants or fluids not recommended by Toyota. 2

5 We believe that if you can dream it, you can do it. For all other brands, repairs necessary due to the use of other than the manufacturer s recommended Genuine Parts, Accessories, Fuel, lubricants and fluids. Where the vehicle has been taken out of New Zealand, used in competition, rallying or racing, or has been subjected to extraordinary use, such as (but not limited to) mining, severe off-road use, writtenoff, police or emergency operation or otherwise damaged by neglect, accident or improper use. Any other repair that is claimable under any other form of guarantee, warranty or insurance. This includes the vehicle manufacturer s warranty supplied with your vehicle from new. Failure related to any faults/defects in, or failure of, any components that exist prior to the commencement date of the purchased policy. Any costs associated with diagnosis if the repair is not covered by the contract purchased. DPF Hiace Vans manufactured prior to August 2010 (unless imported by Toyota New Zealand). 4

6 Your Coverage & Benefits (Summary) Extended Warranty Information Sheet Toyota comprehensive warranties are included with all of our new vehicles and our Toyota Signature comprehensive Class used warranties vehicle range. are included You can with also all purchase of our new extended vehicles and warranties our Signature for Class added used protection vehicle range. against You sudden can also mechanical purchase extended and electrical warranties failure for added throughout protection the against life sudden mechanical and electrical failure throughout the life of your vehicle. of your vehicle. USED VEHICLE WARRANTIES 1 NEW VEHICLE WARRANTY 4 ELIGIBILITY CRITERIA Age/Kilometres High Usage 2 (incl. taxi) European3 Luxury 4 High Performance/Sports 6 7 Hybrid All Others 8 KEY BENEFITS Toyota Backed Unlimited Kilometres Toyota Genuine Parts Toyota Quality Service Fully Transferable AA Roadservice Additional Towing9 Accommodation/Rental Vehicle (total) 9 POWERTRAIN Less than 225,000 km. Non Toyota vehicles must be under 10 years of age 5 $ 300 $ 600 FULL MECHANICAL Included with all Toyota Signature Class vehicles FULL MECHANICAL+ Less than 150,000 km. Non Toyota vehicles must be under 10 years of age $ 300 $ 600 $ 500 $ 1,000 PRODUCT FEATURES Period of Cover 1, 2 or 3 years/unlimited Kilometres 10 Maximum per Claim 9 $ 2,750 $ 5,500 $ 8,000 Signature: No Limit Excess per Claim 9 $ 250 (Note: No excess for Toyota and Lexus vehicles) Toyota Backed Toyota warranties are fully backed by Toyota New Zealand and supported by Authorised Toyota dealers throughout NZ. Toyota s customer focus and financial stability makes for a superior warranty experience. Unlimited Kilometres Toyota used vehicle warranties have no kilometre restrictions while the vehicle is under warranty, while Toyota new vehicle warranties have generous kilometre allowances. Toyota Genuine Parts Toyota Genuine Parts are used by Toyota Dealers for all warranty repairs. Toyota Genuine Parts have been designed specifically for your Toyota and are manufactured and tested to the highest standards by Toyota. 1 All used vehicles imported from Japan and Australia are eligible; used vehicles sourced from other countries that have not been imported by Toyota NZ require prior approval from Toyota NZ s Extra Care Department. 2 Includes (but not limited to ) taxi rental, courier, security vehicles or other vehicles travelling more than 40,000km per year. Vehicles over 3500kg gross weight not eligible. 3 Vehicles built by European manufacturers in all locations. 4 Includes Lexus, Lexus Japanese Domestic Market Equivalents and also non- Toyota vehicles which retailed new between $70,000-$200,000; any other makes retailed at $200,000+ are not eligible. Excludes LC Lexus and Japanese Domestic Market Equivalent vehicles only. Ask your Toyota Dealer for more information or visit PLATINUM Standard Warranty Included with all new Toyota vehicles only. Purchase Platinum upgrade for new Toyota vehicles. Less than 36 months/100,000 km 11 from first registration, including regular service history N/A Platinum: $ 500 Standard: $ 600 Platinum: $ 1,000 Standard: 3 years/100,000km 11 Platinum: 5 years/150,000km 11 No Maximum No excess Toyota Quality Service Toyota warranty repairs are carried out by Toyota trained technicians who have immediate access to the latest service repair information and advanced diagnostic equipment. Fully Transferable Toyota warranties are fully transferable to the next owner. Toyota extended warranties purchased (in addition to standard new and used vehicle warranties) are refundable providing no claims have ever been paid. AA Roadservice/Breakdown Benefits All Toyota extended warranties include 24 hr AA Roadservice, which includes callouts for flat tyres, battery, lockout, fuel and towing to the nearest Toyota dealer. Additional towing and accommodation/rental vehicle allowances are also included. 6 Includes (but not limited to) Holden HSV, Ford FPV, Mitsubishi EVO, Subaru WRX and similar vehicles. 7 Includes vehicles originally supplied by Toyota NZ only. Other hybrid vehicles not eligible. 8 Includes all Toyota Land Cruiser models. Excludes DPF Hiace manufactured prior to August 2010 (unless imported by TNZ). 9 Amounts shown are maximums and are GST inclusive. 10 Unlimited kilometres within warranty period. 11 Whichever occurs first under normal operating conditions. Conditional on complete service/maintenance history being supplied by owner at time of claim.

7 Warranty Information Extended W arranty In formation Sheet Toyota comprehensive warranties are included with all of our new vehicles and our Toyota comprehensive warranties are Toyota comprehensive warranties areincluded includedwith withallallof ofour ournew newvehicles vehiclesand andour oursignature SignatureClass Class Signature vehicle range. You can alsowarranties purchase extended warranties for sudden vehicleclass range.used You purchase addedprotection protection against used vehicle range. You can can also purchase extended warranties for added against sudden added protection against sudden mechanical and electrical failure throughout the life mechanical and failure throughout the your vehicle. vehicle. mechanical and electrical failure throughout thelife life of your of your vehicle. NEW VEHICLE NEW VEHICLE WARRANTY WARRANTY USED VEHICLE WARRANTIES POWERTRAIN PRODUCT COVERAGE FULL MECHANICAL FULL MECHANICAL+ PLATINUM Partial Cover No Cover Comprehensive Cover Expendable/Maintenance Items Audio Systems Video & Navigation Systems Exhaust Systems Interior Trim/Upholstery Exterior Body/Trim/Glass Suspension SRS SRSSystem System Hybrid System/HV battery Air Conditioning Steering Components Fuel System Turbo/Supercharger Manual Transmission/Clutch Automatic Transmission Overdrive Units Transfer Box (4WD) Driveshaft Differential Braking System Electrical Components Engine Engine Management System Cooling System QUOTE Including GST 12 mths $ $ $ 24 mths $ $ $ 36 mths $ $ $ Dealer: N/A $ N/A Phone: Thissummary summaryis isdesigned designed give overview of Toyota Zealand s extended warranty does not constitute our full warranty policy This to to give an an overview of Toyota New New Zealand s extended warranty productsproducts only and only doesand not constitute our full warranty policy statement. statement. Moreoninformation coverage and eligibility is available from Toyota dealer oravisit A pre-inspection andmay verification of More information coverage andon eligibility is available from your Toyota dealer or your visit pre-inspection and verification of service history service history may be required. be required. WIS13 December ,000 MOQ50 5

8 Your Coverage & Benefits (Details) Key: PT = Powertrain, FM = Full Mechanical, FM+ = Full Mechanical Plus Expendable / Maintenance Items PT: Not Covered FM/FM+ : Not Covered Audio Systems PT: Not Covered FM/FM+: Not Covered Video & Navigation Systems PT: Not Covered FM/FM+: Not Covered Exhaust Systems PT: Not Covered FM/FM+: Not Covered Interior Trim / Upholstery / Seats & Base PT: Not Covered FM/FM+: Not Covered Exterior Body / Trim / Glass PT: Not Covered FM/FM+: Door Locks; Hinges; Struts; Window Regulators Suspension PT: Not Covered FM/FM+: Coil Springs; Upper & Lower Wishbones; Leaf Springs; Ball Joints; Strut Mounts; Stabilizer Bar/ Bushes; Hub Assembly; Trailing Arms Note: Shock Absorbers not covered by PT or FM/FM+ SRS System PT: Not Covered FM/FM+: Mechanical Faults - Seat Belts only Electrical Faults - Air Bags; Pre Tensioners; Air Bag ECU; Sensors Hybrid System (Incl H/V Battery) PT: Not Covered FM/FM+: Fully Covered (Vehicles originally supplied by Toyota New Zealand Ltd only) Air Conditioning PT: Not Covered FM/FM+: Cooling Fan; Compressor; Condenser; Pressure Hoses (excluding external damage); Fan Motor; Evaporator Steering Components PT: Not Covered FM/FM+: Steering Box/Rack; Rack Mounts/Bushes; Reservoir & Pipes; Oil Seals & Shafts; Steering Arms/ Joint Ends; Power Steering Pump; Idler Box; Steering Column; Bushes & Bearings Fuel System PT: Airflow Meter; Carburettor; Fuel Injection Pump; Fuel Pump; Injectors; Injector Pump Drive; Warm Up Regulator FM/FM+: = Powertrain + Fuel Gauge; Fuel Governor; Accelerator Throttle Cable Turbo/Supercharger PT: Wastegate; Turbine (excluding pitted blades); Shaft; Impellers; Bearings; Supercharger Unit FM/FM+: = Powertrain + Oil Seal Bearings; Gasket Manual Transmission/Clutch PT: Casings & Gears; Selectors/Shaft & Cables; Circlips; Synchro Hubs; Bearings & Bushes; Extension Shaft; Clutch Assembly FM/FM+: = Powertrain + Oil Seals; Gaskets; Gearbox Mounts 6

9 Automatic Transmission PT: Casings & Gears; Valve Block & Valves; Oil Pump; Clutches & Brake Bands (excluding worn or burnt); Torque Converter; Governor; Bearings; Bushes & Shafts; Throttle/ Kickdown Cable; ND Switch FM/FM+: = Powertrain + Oil Seals; Gaskets; O-Ring; Gearbox Mounts Overdrive Units PT: Casings & Gears; Clutches & Brake Bands (excluding worn or burnt); Bearings; Bushes & Shafts FM/FM+: = Powertrain + Oil Seals; Gaskets Transfer Box (4WD) PT: Casings & Gears; Bearings; Bushes & Shafts; Selectors FM/FM+: = Powertrain + Oil Seals; Gaskets Driveshaft PT: Bearings; C/V Joints (excluding boots); Couplings (excluding rubber mountings); Universal Joints & Driveshaft; Free Wheel Hubs; Wheel Bearings FM/FM+: = Powertrain + CV Boots; Rubber Couplings; Oil/Grease Seals; Gaskets Braking System PT: Master Cylinder; Callipers; ABS or ABL Compressor & valves; Hand Brake Circuit; Servo; Wheel Cylinders; Diesel Vacuum Pump FM/FM+: = Powertrain + Brake Hoses Electrical Components PT: Alternator; Voltage regulator; Coils & Distributor; Electronic Ignition; Glow Plugs; Glow Plug Timer; Starter Motor FM/FM+: = Powertrain + Wiper Motor; Heater Fan; Heater Controls; Screen Heater; Indicator Unit; Window Motor; Combination Meter; Clock; Interior Lighting; Switches/Controls; Seat Belt Anchors (elect); Horn; Seat Heaters; Controls Manual/ Electric; Headlights & Taillights Delamination; Leaking (water); Exterior Mirrors (if mechanical or electrical failure only); Multi Information Display Unit Note: Wiring Harnesses and Batteries (excluding HV) not covered by PT or FM/FM+ Differential PT: Axles; Crown Wheel & Pinion; Casing & Gears; Clutches; Bearings & Bushes; Extension Shafts; Limited Slip Components FM/FM+: = Powertrain + Extension Shafts; Oil Seals; Gaskets Engine PT: Cylinder Head; Camshaft Followers; Timing Gears; Chain; Push Rods & Tappets; Con Rods & Pins; Oil Pump; Ancillary Shaft; Auto Drive Plate; Distributor Drive Shaft; Shell Bearings & Bushes; Oil Pressure Sender Unit & Switch; Camshaft; Valves & Guides; Pistons & Rings; Cylinder Block; Crankshaft; Flywheel & Ring Gear; Distributor; Hydraulic Tappets; Cylinder Head Gaskets; Manifolds; Frost Plugs FM/FM+: = Powertrain + Gaskets; Oil Seals; O Ring; Engine Mounts Engine Management System PT: Auto Transmission Computer; ABS Computer; Cruise Control Computer; Engine ECU; Power Steer Computer; Cold Start Sensor; Coolant Temp Sensor; Crank Angle Sensor; Idle Speed Control; Knock Sensor; O2 Sensor; Speed Sensor; TPS Sensor FM/FM+: = Powertrain Cooling System PT: Water Pump; Viscous Fan; Fan & Thermo Switch; Cooling Fan Motor; Heater Core (excluding Corrosion); Oil Cooler; Radiator (excluding Corrosion); Thermostat & Housing FM/FM+: = Powertrain Important (Powertrain only): Unless listed, gaskets, seals and O rings are only covered when replaced during repairs to the parts covered. 7

10 Summary of consumer's rights and remedies under the Consumer Guarantees Act You have rights and remedies under the Consumer Guarantees Act (section 36U (2) (a) (ii) and (iii)). In respect of the vehicle you have acquired if: you are a consumer (as defined in the Consumer Guarantees Act); and you have not bought your vehicle for a business purpose and contracted out of the Consumer Guarantees Act. In summary, when you buy a vehicle, the Consumer Guarantees Act requires that the vehicle must be of acceptable quality. Whether a vehicle meets the guarantee of acceptable quality is measured by considering what a reasonable consumer would find acceptable, taking into account matters such as the type of vehicle (new versus used, the age of a used vehicle), distance travelled, engine size, the price paid, the information provided about the vehicle, including by the seller, and how much the vehicle has been driven since purchase. For example, most people would not be surprised if a 15 year old car which cost $2,000 had some electrical problems requiring repairs within six months of purchase. However, a person who buys a car for $12,000 and is told that it is reliable would not expect it to fail a warrant of fitness check within six months because of electrical problems. The Consumer Guarantees Act also guarantees that your vehicle is fit for any purpose you tell the trader you need the vehicle for, matches the sample or demonstration model, matches any description given of the vehicle, and is able to be legally sold. Remedies The remedy you are entitled to for a breach of a guarantee depends on the seriousness of the problem. If the problem is not serious, the trader from whom you have bought the vehicle may choose the remedy. In particular, if the fault is minor and can be remedied, the trader can choose to remedy the fault either by repairing the vehicle or replacing it with an identical vehicle or refunding the purchase price. For minor faults, you must give the trader the chance to fix the vehicle first. If a fault is serious, or a fault cannot be remedied you, the consumer, can choose between rejecting the vehicle and claiming a refund, rejecting the vehicle and claiming a replacement vehicle of the same type and similar value (if one is available), or keep the vehicle but get some of your money back.

11 Toyota New Zealand Limited provides a three year 100,000 kilometre bumper to bumper warranty for all new vehicles, and a three year unlimited kilometre full mechanical warranty for all Signature class vehicles. For hybrid Signature class vehicles, the warranty period is 4 years. This is Toyota New Zealand's estimate of what it considers would be no less favourable to a buyer of a vehicle than is available under the Consumer Guarantees Act to meet the acceptable quality guarantee. For a used vehicle that is not Signature class, the guarantee of acceptable quality under the Consumer Guarantees Act would extend for a period of no more than 3 years, in most circumstances, and could be for a shorter time. the reimbursement of towing costs, accommodation and rental vehicle costs in certain circumstances. These benefits are also explained in the Extended Warranty Contract booklet. If you are purchasing your vehicle for business purposes and you have contracted out of the remedies under the Consumer Guarantees Act, the No Worries Warranty will provide you with some of the rights that a consumer has under the Consumer Guarantees Act (specifically, rights relating to repair or replacement of certain parts that fail, within a reasonable timeframe), as well as the additional rights outlined above. What you get under Toyota's No Worries Warranty compared with the Consumer Guarantees Act The No Worries Warranty adds to the rights you have under the Consumer Guarantees Act. Specifically, the No Worries Warranty extends the period during which you can expect specified parts of your vehicle to be repaired or replaced in the event of sudden or unexpected mechanical or electrical failure (other than in the excluded circumstances listed in your Warranty Contract booklet). The No Worries Warranty also allows for 9

12 11 10 AA Roadservice Benefits For your convenience and safety Toyota No Worries Warranties come with AA Roadservice for the period of your warranty. Roadservice What s Included? Your Toyota No Worries AA Roadservice covers anyone driving your vehicle in the following situations: Roadside Breakdowns Flat Battery (restarting due to flat battery only) Flat Tyre (inflation of flat tyre or fitting of spare tyre only) Key Lockouts / Lost Keys Out of Fuel 24 hour AA Roadservice: Towing (if required) to the nearest Authorised Toyota Dealer or Service Agent Free temporary side glass replacement Service available only in Auckland, Wellington, Christchurch and most provincial areas * carriage of passengers as a result of a breakdown can only be to the legal limit of the attending vehicle. Any expense as a result of additional transportation or a return journey to pick up extra passengers is at the driver s cost. Are there any Restrictions? There is no limit to the number of callouts, however there are some restrictions where Toyota No Worries AA Roadservice would not apply: Vehicles over 3.5 tonne gross laden weight When the vehicle is unattended Vehicle parts and labour Vehicles not on public or formed roads or trapped/bogged Breakdowns covered under insurance policies When the vehicle is disabled due to a motor vehicle accident, stolen or damaged due to theft or vandalism Vehicles in un-roadworthy or unsafe condition When the vehicle is un-roadworthy or it would be dangerous or illegal for AA personnel or contractors to repair, load or transport the vehicle and/or its occupants* When the vehicle is immobilised by the failure to carry a serviceable spare wheel or a tyre inflator kit When the vehicle was being used for racing, pace making, speed testing, reliability trials, competitions or off-road activities at the time of breakdown Vehicles carrying a load beyond the legal limit

13 We believe a better tomorrow starts today.

14 Making A Claim Here s a summary of what you can claim and how to claim on your Toyota No Worries Warranty: What Can You Claim? You can claim up to the following amounts per claim: FULL FULL POWERTRAIN MECHANICAL MECHANICAL + Vehicle Repair Costs Towing to nearest Toyota dealer Further vehicle movements/towing Accommodation and/or Rental Vehicle* $2,750 $5,500 $8,000 Fully covered $300 $300 $500 $600 $600 $1000 All amounts shown are GST inclusive. Warranty allowances will only be reimbursed where the owner has met their responsibilities (as outlined on page 14) and the breakdown is deemed a warrantable condition. Toyota New Zealand s maximum liability for all claims under this contract are limited to the market value of the vehicle at time of warranty purchase. 12 *NB: In the event that the warranty repair can not be completed within 24 hours, you will be reimbursed for any incurred costs for vehicle rental and/or accommodation up to the amount shown.

15 How Do You Claim? There are different processes for vehicle repair costs, towing costs and accommodation/ rental vehicle costs: Vehicle Repair Costs Towing Accommodation/ Rental Vehicle 1. Take your vehicle to the nearest Authorised Toyota Dealer or Service Agent. 2. Discuss the condition or problem with the dealer including service history details and other relevant information. 3. Dealer will investigate the problem and determine if the condition is covered by warranty. 4. Dealer will discuss the repair and costs with you (including any costs that you may be liable for*). 5. Vehicle will be repaired by the dealer. 6. Dealer submits claim for costs covered by warranty to Toyota New Zealand (Toyota New Zealand reimburses Dealer). 7. You pay the dealer for any costs that you are liable for. Call AA on AA will arrange towing to the nearest Authorised Toyota Dealer or Service Agent. Please discuss any other vehicle movement/towing costs with our dealer. 1. You pay costs directly to accommodation/rental vehicle provider (this person/company must be GST registered). 2. Complete the reimbursement claim form in the back of this booklet and attach all original receipted tax invoices. 3. , fax or send your completed form and receipts to: Extra Care Department Toyota New Zealand, National Customer Centre PO Box 46, Palmerston North Central, Palmerston North Fax (06) Toyota New Zealand will reimburse you up to the claim limits provided the repair is a warrantable condition. *You may be liable for diagnosis and/or repair costs if the failure is deemed not be a warrantable condition. 13

16 We believe in working together. Your Obligations & Responsibilities For your No Worries Warranty to remain valid you must: 1. Have your vehicle serviced regularly in accordance with the manufacturer s recommended service schedule. In the event of a claim you must be able to demonstrate that your vehicle has been serviced in accordance with these recommendations. An Authorised Toyota Dealer or Service Agent is in the best position to do this, and removes any obligation for you to produce parts/ service records or receipts in the event of a claim. 2. Ensure that the vehicle manufacturer s genuine parts are used in any repair or service to your vehicle. 3. In the event of a failure take all reasonable means to protect your vehicle from further damage. 4. Ensure that your vehicle is repaired by an Authorised Toyota Dealer or Service Agent in the event of a failure. Toyota Service contact: Name:... Ph:... 15

17 Transfers & Cancellations Contract Transfer Should you decide to sell your vehicle, the unused portion of your Toyota No Worries Warranty is transferable to the new owner. To transfer the warranty please fill out the details on the Change of Ownership Advice form (refer to page 17 and 19) and send to us. Alternatively you may contact your Toyota Dealer or call us on 0800 TOYOTA ( ) and we will update the ownership details. Contract Cancellation Subject to your right to cancel within the five day cooling off period (page 1), your Toyota No Worries Warranty contract can be cancelled at any time. If you still own the vehicle, have purchased the warranty and have not made any claims against it you will receive a time-based pro rata refund less administration costs. Contract Termination Toyota New Zealand reserves the right to terminate your contract or decline any claim if: You fail to disclose any relevant information. You make any material misrepresentation as to the condition or standard of your vehicle before this contract commences. You fail to meet the terms and conditions set out in your relevant contract. You or anyone acting on your behalf makes a false statement or dishonest claim or statement to support any repair or claim made under your contract. If your contract is terminated as a result of these circumstances we also reserve the right to deny eligibility for a refund of the premium. To confirm the status of your warranty please contact your Toyota Dealer or phone 0800 TOYOTA ( ). 15

18 Contact Us If you require further information on the Service Plan you have purchased: Review this contract document Visit your local Toyota Dealer Visit Call 0800 TOYOTA ( ) 16

19 1st Change of Ownership Advice Registration No:... kms at transfer:... VIN No:... Previous Owner s Name:... NEW OWNER S DETAILS (Mr/Mrs/Ms/Miss) Surname:... First Name:... Contact Phone Numbers Home: ( )... Business: ( )... Mobile: ( )... Address: Address:... Subscribe to our service: Yes. Please keep me informed about any other Toyota products and services. Date of Transfer:... Selling Dealer:... Customer s Signature:... This advice form should be completed and mailed within 21 days of purchase by the second retail purchaser. Please place your completed form in an envelope (no postage required) and address to: FREEPOST TOYOTA Toyota New Zealand PO Box 46 Palmerston North Central Palmerston North 4440 Attention: CRM Team We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota and Lexus products and services. If you don t wish to receive promotional material, or wish to review or update your details, please contact us on , at dialogue@toyota.co.nz or write to us at PO Box 46, Palmerston North Central, Palmerston North A more detailed privacy statement is available at or on request. 17

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21 2nd Change of Ownership Advice Registration No:... kms at transfer:... VIN No:... Previous Owner s Name:... NEW OWNER S DETAILS (Mr/Mrs/Ms/Miss) Surname:... First Name:... Contact Phone Numbers Home: ( )... Business: ( )... Mobile: ( )... Address: Address:... Subscribe to our service: Yes. Please keep me informed about any other Toyota products and services. Date of Transfer:... Selling Dealer:... Customer s Signature:... This advice form should be completed and mailed within 21 days of purchase by the second retail purchaser. Please place your completed form in an envelope (no postage required) and address to: FREEPOST TOYOTA Toyota New Zealand PO Box 46 Palmerston North Central Palmerston North 4440 Attention: CRM Team We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota and Lexus products and services. If you don t wish to receive promotional material, or wish to review or update your details, please contact us on , at dialogue@toyota.co.nz or write to us at PO Box 46, Palmerston North Central, Palmerston North A more detailed privacy statement is available at or on request. 19

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23 Reimbursement Claim Form In the event of a roadside breakdown please complete the relevant sections of this Reimbursement Claim Form. Please , fax or send to: Toyota New Zealand Limited National Customer Centre PO Box 46, Palmerston North Central Palmerston North 4440 Attention: Extra Care Department Fax: (06) dialogue@toyota.co.nz Complete this section in all instances Name:... Address: Vehicle Registration Number:... Current Odometer Reading:... RENTAL CAR/ADDITIONAL TOWING COSTS Please state the Authorised Toyota Dealer or Service Agent that assisted you: Please briefly state the nature of the repairs and why the repair was delayed: Amount claimed: $... ACCOMMODATION COSTS Please state the Authorised Toyota Dealer or Service Agent that assisted you: Please briefly state the nature of the repairs and why the repair was delayed: Amount claimed: $... I have made payment for expenses above and have attached original receipts. Please reimburse me for the amount claimed subject to the stated maximum. Signature:... Date:... 21

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25 Reimbursement Claim Form In the event of a roadside breakdown please complete the relevant sections of this Reimbursement Claim Form. Please , fax or send to: Toyota New Zealand Limited National Customer Centre PO Box 46, Palmerston North Central Palmerston North 4440 Attention: Extra Care Department Fax: (06) dialogue@toyota.co.nz Complete this section in all instances Name:... Address: Vehicle Registration Number:... Current Odometer Reading:... RENTAL CAR/ADDITIONAL TOWING COSTS Please state the Authorised Toyota Dealer or Service Agent that assisted you: Please briefly state the nature of the repairs and why the repair was delayed: Amount claimed: $... ACCOMMODATION COSTS Please state the Authorised Toyota Dealer or Service Agent that assisted you: Please briefly state the nature of the repairs and why the repair was delayed: Amount claimed: $... I have made payment for expenses above and have attached original receipts. Please reimburse me for the amount claimed subject to the stated maximum. Signature:... Date:... 23

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27 We believe in going the extra mile.

28 Have you considered Toyota s other products? A Platinum Warranty extends the standard 3 year/ 100,000km* new vehicle warranty on your Toyota to 5 years/150,000km* from the first date of registration. A Platinum Warranty can be purchased at any time within the first 3 years from date of registration providing your vehicle has travelled less than 100,000km and has a regular service history. Additionally, a Platinum Warranty gives you the added benefits of AA Roadservice Cover and other generous allowances. *whichever occurs first under normal operating conditions Toyota Care Service Plan Tomorrow s servicing at today s prices! Protect yourself from inflation by pre-purchasing your servicing with a Toyota Service Plan. All Toyota products are fully backed by Toyota New Zealand and supported by Authorised Toyota Dealers throughout New Zealand. For further information please: Visit your local Toyota Dealer Visit Call 0800 TOYOTA ( ) Ask your Toyota Dealer for a quote now! NWEWC14 April ,500 MOQ 20