Training Guide for the New Purchase Card APC (Navy)

Transcription

1 GSA SmartPay Conference Training Guide for the New Purchase Card APC (Navy) Delon Pleiman and Dina Haynes Citi Commercial Cards, Government Services

2 The Tenth Annual GSA SmartPay Conference Towards New Horizons! Denver, Colorado July 22 nd - July 24 th, 2008

3 Goals and Objectives To familiarize new APCs with Citi s Customer Service options Introduce some of the web based tools available to Navy APCs which allow for simplified program management Reduce rejected forms by providing guidance for new APCs on the proper completion of program forms

4 Agenda 1. Charge Card Basics 2. Important Contact Information NIVR -- Network Integrated Voice Response Customer Service CitiDirect Helpdesk CAS 3. Citimanager.com 4. Account Management - CitiDirect (CCMS) Reporting Tools - Custom Reports (CCRS) 5. NAVSUP Website Bank Guidance Policies 6. Best Practices

5 Charge Card Basics Citibank Citibank issues issues Visa/MasterCard Visa/MasterCard Organization Organization distributes distributes Cards Cards Employees Employees provide provide Card/account Card/account number number to to merchant merchant for for payment payment Customer Database and LIMITS Merchant Merchant inputs inputs or or scans scans the the card card number, number, expiration expiration date date and and $ $ amount amount for for approval approval Merchant/Acquiring Merchant/Acquiring Bank Bank TSYS TSYS checks checks the the customer customer database database and and returns returns authorization authorization or or decline decline Visa Visa /MasterCard /MasterCard network network carries carries the the data data to to the the processor, processor, Total Total System System (TSYS) (TSYS)

6 Charge Card Basics Levels of transaction detail Level 1 Merchant name Purchase date Total purchase amount Merchant category code (MCC) Level 2 Sales tax amount Point of sale code Level 3 Item quantities, unit of measure, item pricing Product codes, description Ship to zip Freight amount, duty amount

8 One-Stop-Contact Number: (800) Network Integrated Voice Response NIVR Option 1 - Automated account information Balance Available credit Payment information Payments address Option # - Card activation Option 3 - Select new PIN number

9 Contact Information Customer Service Select Option 0 Customer Service is Available 24 hours a day, 7 days a week Maintenance on the cardholder s account e.g., address changes, statement requests, disputes, etc. Change credit lines for individuals Add templates (as long as template name is provided) Change single purchase limits Close and reopen accounts of individuals Forced authorizations Call Collect (904)

10 Contact Information Select Option 2 CitiDirect Helpdesk - Questions regarding: CitiDirect Card Management System (CCMS) Citibank Custom Reporting System (CCRS) Password resets Issue resolution

11 Contact Information Option 4 - CAS Enter the five-digit extension of your CAS Manager Kaylen Woodard Tammatha Campbell Michael Wilson Dina Haynes Any maintenance on billing accounts Merchant Category Codes (MCC) / templates Delinquency Questions New AO / APC Set-ups Projects

12 Your Client Account Managers Stacey Felix Ken Fudge Dina Haynes Eddie McKenzie Spencer MacDonald Delon Pleiman

13 Navy CAS Managers Kaylen Woodard Dina Haynes Michael Wilson

15 Citimanager.com Overview

16 Citimanager.com Overview --Newsletter

19 Web-Based Tools

20 Agenda 1. Charge Card Basics 2. Important Contact Information NIVR -- Network Integrated Voice Response Customer Service CitiDirect Helpdesk CAS 3. Citimanager.com 4. Account Management - CitiDirect (CCMS) Reporting Tools Citibank Custom Reporting System (CCRS) 5. NAVSUP Website Bank Guidance Policies 6. Best Practices

21 CitiDirect Card Management System (CCMS) Description System that allows you to manage your card program online and view transactions User profile Control access through entitlements Features Setup, modify, or view accounts Purchase Log Review transaction data for 36 months Review cardholder e-statements Monitor status of disputes Reallocate transactions to specific lines of accounting Use e-statement approval process Program Audit Tool

22 CitiDirect

23 CitiDirect - Navigation Bar

24 Hierarchy-View

25 Hierarchy-View-Manage Contacts

26 Hierarchy-View-View Accounts

27 Hierarchy-View-View Accounts - Modify

28 Hierarchy-View-View Accounts

29 Hierarchy-View-View Accounts-Modify

30 Card Management- Account Management

31 Card Management Account Management

32 Card Management Maintenance Log

35 Reporting Citibank Custom Reporting System

36 Custom Reports (CCRS)

37 Custom Reports - Shared Reports

38 LEARNING SESSIONS CitiDirect Card Management System Tuesday, 3:30 PM 4:40 PM Hands-on Training for New Users - NAVY Plaza Ballroom C, Sheraton Denver Custom Reporting System for the Navy Purchase Card Wednesday, 9:30 AM 10:40 AM Plaza Ballroom DE, Sheraton Denver

40 NAVSUP Website

41 Bank Guidance

42 AO Set up / Maintenance

43 APC Set-up / Maintenance

44 Navy Purchase Card Set-up Form

45 Cardholder Maintenance Form

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48 Best Practices Use CitiDirect (CCMS) to perform program maintenance Use CitiDirect ( CCMS) to create new cardholder accounts Use Custom Reporting ( CCRS) to pull reports and stay informed Control credit limits. Remember, the AO account should always be double the amount that is allocated out to the cardholders Close inactive cards Actively manage delinquency

49 Summary Provided helpful information on the use of administrative tools to manage your program effectively Credit Card Basics Contact Information Citimanager.com Demonstrated how these tools can assist you with managing efficient and effective card programs Overview of Forms Use of web based tools Provided an overview of CitiDirect functionality and benefits Navigating the site Location/Access of additional information

50 Reminders Visit the Citi Welcome Center Exhibit Area Entrance, Sheraton Denver Conference Slide Show come see yourself shine Visit the Citi One-on-One Mini-Sessions Governor s Square Room 11 Please take a moment to complete your GSA survey for this session Citi party is tonight Hyatt Regency Denver: Centennial Ballroom & Foyer at 7:00 PM Western Theme 50 go to View, Header and Footer to set date

51 IRSCircular 230Disclosure: Citigroup Inc. andits affiliates do not provide tax or legal advice. Any discussionof tax matters in these materials (i) is not intended or written to be used, andcannot be used or relied upon, by you for the purpose of avoiding any tax penalties and (ii) may have been written in connection with the "promotion or marketing" of any transaction contemplated hereby ("Transaction"). Accordingly, you should seek advice based on your particular circumstances from an independent tax advisor. Anytermsset forthhereinareintendedfor discussionpurposesonly andaresubject to thefinal terms asset forthin separatedefinitivewritten agreements. This presentationisnot a commitment tolend, syndicatea financing, underwriteor purchasesecurities, or commit capital nor doesit obligateus toenter into sucha commitment, nor are we actingas a fiduciaryto you. By acceptingthispresentation,subject to applicablelaw or regulation, you agree to keep confidential the existence of and proposed terms for any Transaction. Prior to enteringintoany Transaction, youshoulddetermine, without relianceuponus or our affiliates, theeconomicrisks and merits (and independentlydeterminethat you are ableto assume theserisks) as well as thelegal, taxandaccountingcharacterizationsandconsequencesof anysuchtransaction. Inthisregard, byacceptingthispresentation,youacknowledgethat (a) wearenot in thebusinessof providing(andyouare not relyingonusfor) legal, taxor accountingadvice, (b) theremaybelegal, taxor accountingrisksassociatedwith anytransaction, (c) youshouldreceive (andrelyon) separateandqualifiedlegal, taxandaccounting advice and (d) you should apprise senior management in your organization as to such legal, tax and accountingadvice (and any risks associated with any Transaction) and our disclaimer as to these matters. By acceptanceof thesematerials, youandwe herebyagreethat fromthe commencement of discussions with respect to anytransaction, andnotwithstandingany other provision in this presentation, we herebyconfirm that no participant in any Transaction shall be limited from disclosing the U.S. tax treatment or U.S. tax structure of such Transaction. We are required to obtain, verify and record certain information that identifies eachentity that enters into a formal business relationshipwith us. We will ask for your complete name, street address, and taxpayer ID number. We may also request corporate formation documents, or other forms of identification, to verify information provided. Anyprices or levels containedherein are preliminary andindicativeonly anddo not represent bids or offers. These indicationsareprovidedsolely for your informationandconsideration, are subject to changeat any timewithout noticeandarenot intendedasasolicitationwithrespect tothepurchaseor saleof anyinstrument. Theinformationcontainedin thispresentationmay includeresults of analysesfromaquantitativemodel whichrepresent potentialfutureeventsthat may or maynot berealized, andis not a completeanalysisof everymaterial fact representinganyproduct. Anyestimatesincludedhereinconstituteour judgment asof the datehereof andaresubject tochangewithout anynotice. We and/orour affiliatesmaymakeamarket intheseinstrumentsfor our customersandfor ourownaccount. Accordingly, we mayhaveapositionin anysuch instrument at any time. Althoughthismaterial maycontainpubliclyavailableinformation about Citi corporatebondresearch, fixedincome strategyor economicandmarket analysis, Citi policy (i) prohibitsemployeesfromoffering, directly or indirectly, afavorableor negativeresearchopinionor offeringtochangeanopinionasconsiderationor inducementfor thereceipt of businessor forcompensation;and(ii) prohibitsanalystsfrombeingcompensatedfor specific recommendations or views contained in research reports. So as to reduce the potential for conflicts of interest, as well as to reduce any appearanceof conflicts of interest, Citi has enacted policies and procedures designed to limit communications between its investment banking and research personnel to specifically prescribed circumstances Citibank, N.A. All rights reserved. Citi and Arc Design, Citibank and CitiDirect are trademarks and service marks of Citigroup Inc. or its affiliates, used and registered throughout the world.

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