An Introduction to Hugh James Online. Melanie Watkins November 2009

Transcription

1 An Introduction to Hugh James Online Melanie Watkins November 2009

2 Hugh James The Right Move We provide a comprehensive range of commercial and private client services across the UK from South Wales With 48 Partners and over 500 staff we have the strength and depth to utilise our legal expertise for the benefit of your employees, wherever they reside For 50 years we have been servicing the legal needs of corporations, small and medium sized enterprises, local, regional and national governments, regulatory organisations and of course private individuals We work hard to create a positive ethos and a friendly working environment for the benefit of our staff and our clients Our client loyalty and retention has been and continues to be exceptional This firm remains at the forefront of private client work. The group carries out both contentious and non-contentious work on behalf of a sizeable client base, and the lawyers expertly handle work for major financial institutions and high net worth individuals from a variety of sectors. Chambers UK, 2009

3 What is Hugh James Online? Discounted Online Legal Solutions ideal for your staff Access to comprehensive legal document preparation services Benefits to staff? Services tailored to meet their needs Discounted fixed price service no hidden extras! Access 24 hours giving them control! Full security Qualified lawyers authorise documents Qualified lawyers available by phone to answer questions

4 Key Features of Hugh James Online Modern, practical way to engage a solicitor Access to affordable legal advice without compromising on quality Access to hundreds of free Law Guides Legal document preparation services Easy to use technology Fixed price documents Transparent service allowing staff to see what they are buying Try before you buy feature for all document services

5 Free Law Guides Access to hundreds of easy to understand free Law Guides covering a wide range of common legal issues including : Buying and Selling Cars, Appliances and Pets Neighbour Disputes Complaints about Services Building Regulations Improving your Credit Rating Identify Theft Contesting Bank Charges

6 Digital Only Documents Access to hundreds of fixed price legal documents covering a wide range of common legal issues including: Documents including : Will writing Identity theft resolution Buy to let Powers of attorney Family and divorce Consumer complaints Buying and selling goods

7 Take My Case Referral Select the area of law involved Tell us about your case Submit the request to us Your case will be reviewed by a specialist, who will confirm whether we can help

8 Step 1 Select & Click Your Chosen Service

9 Step 2 Read, Scroll & Choose Your Document Select your document Fixed Prices Try before you buy

10 Step 3 Find The Right Document For You Multiple document choices

11 Step 4 Create your Document 11 Gives clients control Client can save drafts Secure online environment Document adapts to client requirements based on responses to questioning Finished documents automatically sent for Legal Review Complex logic within the document drafts itself according to the customers needs and circumstances The customer answers the questions

12 Step 5 - Legal Review 12 Using our systems the lawyer answers any questions the client might have over the phone or by and reviews and checks the document before returning it The document is returned to the client with clear instructions on signing and storage A copy is kept by Hugh James Online and can be accessed by the customer at anytime

13 Back Office Case Management Extensive system for: 1. Consistency and quality 2. Management of telephone delivered services 3. Control of workflow and access by legal teams for document review and editing from web or telephone delivered services 4. Telephone appointment booking system to maximise efficiency 5. Manages multiple legal teams 6. Audit trail of each customers document service used 7. Handles correspondence 8. Links to software for document production and review

14 Awareness Website banners and e-vouchers

15 What does this mean for you? Your staff can benefit from the legal solutions available via Access via your Intranet site We can provide access to Hugh James Online via a link on your intranet site Staff Discount Each document service will include a voucher discount for staff of 10% on the fixed price shown Promotional Vouchers We can also offer you vouchers for specific promotions. Vouchers can be custom designed, hardcopy for direct mailing or electronic for For more information about this opportunity please contact: Telephone : melanie.watkins@hughjames.com