Financial Services Guide

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1 Page 1 of 13 Financial Services Guide Financial plans are worthless, but the process of financial planning is vital. A plan assumes that you know what s going to happen even though you don t. By contrast, planning in its truest sense is a reality-based process that allows for life s unpredictability. It requires us to make decisions based on what s actually happening, rather than making decisions based on what we hope or expect or fear will happen. [CARL RICHARDS]

2 Page 2 of 13 What s included in this guide Before you choose to work with us, we want you to be fully informed of our financial planning process and services. This Financial Services Guide (FSG) is designed to provide all the information you will need to make an informed decision. ACCESS TO EXPERTISE... 3 OUR PROCESS... 5 ACCESSWEALTH PLANS... 6 ACCESSWEALTH PLAN FEES... 7 HOW WE PROVIDE ADVICE...10 IMPORTANT INFORMATION...11 OUR AFS LICENCE...12 COMPLAINTS...13 PRIVACY...13 Financial planning services head office: Wealth Elements Pty Ltd (ABN ) Director: Dean Van Zyl L1 7/17 Station Road Indooroopilly QLD 4068 PO Box 1034, Indooroopilly QLD 4068 Telephone:

3 Page 3 of 13 ACCESS TO EXPERTISE Dean Van Zyl Director & Principal Adviser Dean has over eight years experience in strategic planning and personal wealth management. Dean established Wealth Elements in 2012 with the vision to develop a personal advisory service that is truly independent and objective in its delivery of personal financial advice. Dean is passionate about seeing families and individuals achieve measurable progress towards their financial objectives. Qualifications: Diploma of Financial Services (Financial Planning) Advanced Diploma of Financial Services (Financial Planning) Bachelor of Business (Management), Queensland University of Technology Justice of the Peace (Qualified) Tax (financial) adviser & AFP Professional (FPA) Jamie Gillen Advice Process & CashFIT Manager Jamie is studying business, property development and financial planning and is passionate about ensuring clients can access high quality advice and services to improve their financial fitness. Jamie is in charge of the financial planning process for clients and the processing of the advice and strategies. Jamie is also your personal bookkeeper for CashFIT, our solution to proactive cash flow management. When he is not studying and working, Jamie loves keeping fit as he was a fully qualified personal trainer while studying. Qualifications: Currently studying a Diploma of Financial Services (Financial Planning) Currently studying a Bachelor Business & Property Development

4 Page 4 of 13 Darren Van Zyl Business Adviser Darren delivers specialist business consulting services and is committed to developing new specialist processes, diagnostic tools and techniques to ensure the effective advice is given. Darren has extensive experience in the accounting industry in the fields of book-keeping, audit and assurance, tax and compliance and business services. Qualifications: Currently studying Diploma in Applied Finance - Business Valuation Specialist Xero partner certification training and Xero conversion specialist Graduate Diploma of Chartered Accounting (CA) Bachelor of Business (Accounting), Queensland University of Technology

5 Page 5 of 13 OUR PROCESS Understanding your why is vital for a sound investment plan. Our reality-based planning process will engage you to consider what is important today for progress tomorrow.

6 Page 6 of 13 ACCESSWEALTH PLANS AccessWealth plans are designed to empower you to make smart financial decisions. You will be equipped with on-demand advice and ongoing access to your personal wealth adviser who is your objective sounding board.

7 Page 7 of 13 ACCESSWEALTH PLAN FEES Initial and ongoing services for couples. Please ask us about our rates for individual client plans.

8 Page 8 of 13 Predictable outcomes for the next generation. We work with trusted estate planning specialists who we trust. Basic Wills Basic Testamentary Trust Wills Powers of Attorney (Enduring) Advance Health Directives One-off fee: From $550 to $2,550 AccessWealth plans include Access to on-demand advice and knowledge You will have access to our knowledge, resources and advice. Objective, independent advice and support that you can rely on to make smart financial decisions. Ongoing advice and management of your strategy Within the scope of each AccessWealth plan, any new advice that we need to provide to you in the future will be completed at no extra cost. This includes any maintenance and adjustment to your existing strategy/s. Please see page 10 on how we provide advice.

9 Page 9 of 13 Your finances in one place You will have a cloud-based client storage account to access our advice and materials including your personal information. Your entire financial information is available on-demand, wherever you need it. Support if you need to claim a personal insurance benefit If something unexpected occurs in the future and you or your spouse need to lodge a claim, we will manage this process to get your financial assistance. Review of your business s performance Enterprise Elements can assist you to learn more about your business and the key drivers that will create value through a financial performance analysis.

10 Page 10 of 13 HOW WE PROVIDE ADVICE To provide personal advice to you (advice that takes into account your objectives, financial situation and needs) we will produce a Statement of Advice. This document is required for any new advice that you may seek and is therefore an integral part of our process. The statement of advice includes: Your goals and objectives. Analysis of your current position. Our recommended advice and strategy. The basis on which the advice is given. Details of the financial products, instruments and policies utilised. Our ongoing services to you. Confirmation of your monthly fees. Advantages and disadvantages of our advice. This document sets out our advice to you based on your objectives. It is important to understand that we will only act on your instructions to us once you have signed the authority to proceed and are entirely happy with your plan. If we need to provide further advice to you to adjust or review your existing plan we will do so in a Record of Advice. You will receive a record of this document in conjunction with your existing Statement of Advice. We can make adjustments to your strategy using this document given that (1) The advice relates to a previous statement of advice provided to you and; (2) your personal circumstances have not significantly changed. If we recommend you acquire a particular financial product, investment platform or other financial instrument (other than direct securities), we must also provide you with a Product Disclosure Statement ( PDS ) which contains all the information you will need in relation to acquiring that particular product. We are members of the Financial Planning Association of Australia (FPA) and must comply with their Code of Ethics and Professional Conduct requiring us to: 1. Place our client s interests first. 2. Provide professional service with integrity. 3. Provide professional services objectively. 6. Maintain the abilities, skills and knowledge necessary to provide professional services competently. 7. Protect the confidentiality of all our client information. 4. Be fair and reasonable in all professional relationships. 8. Provide professional services diligently. 5. Act in a manner that demonstrates exemplary professional conduct.

11 Page 11 of 13 IMPORTANT INFORMATION How are our initial & ongoing advice fees calculated? Our fees are calculated on a time-based estimate for the access you require from Wealth Elements. This is based on the following areas: The adviser s time spent with you and to develop your strategy (including research); Assistance from an associate adviser; Preparation of the advice document/s; Processing of the advice and strategy/s (administration). All employees of Wealth Elements are paid via a salary and bonus structure. This is based on the advice and service provided to you by your adviser. You will receive a terms of engagement that will detail your exact fees and services provided to you before you proceed. How can I pay for the AccessWealth plans? We will discuss your plan in the Objectives Meeting. Payment options include: Payment using your superannuation funds providing the advice meets certain criteria; Payment by direct debit or direct credit; Payment via a recommended investment vehicle; A combination of the above. Am I locked into a contract? No, you are not locked into any contract. If you are not satisfied with our services you can cancel our services at any time and we will cease all fees or discuss a change to the existing services you are receiving. What are your referral arrangements? If you have been referred to us by a third party or we have referred you to a third party, we do not pay or receive any remuneration. A third party may be an accountant, solicitor or a mortgage broker. What services or advice can you not provide to us? We do not provide advice in the following areas: Direct equities / property Estate planning / legal services Tax & accounting Mortgage / credit services Business advice / valuations General insurance In circumstances where you require advice in these areas, we will ensure that you are referred to a trusted specialist. Do you receive remuneration or commission from any issuers of financial products? Neither your Adviser nor the Licensee accepts any product-related incentive for placing you in a recommended financial product. We operate purely on a fixed fee for service basis. We are independent advisers and operate within a unique professional services model eliminating any conflicts of interest in the provision of financial advice to our clients.

12 Page 12 of 13 OUR AFS LICENCE Financial Services Guide: Version 2.7 dated 31/10/2015 Our Australian Financial Services Licence (AFSL): Corporate authorised representative (CARs): ElementsFP Pty Ltd AFS Licence No ABN L1 7/17 Station Road INDOOROOPILLY PO Box 1034 QLD 4068 Telephone: Wealth Elements Pty Ltd is the sole corporate authorised representative of ElementsFP Pty Ltd (Representative No ). Wealth Elements including all Authorised Representatives provide the financial services on behalf of ElementsFP Pty Ltd. Authorised representatives (ARs): Dean Van Zyl (Representative No ) is an Authorised Representative of ElementsFP Pty Ltd who is authorised to provide financial services to you on behalf of ElementsFP Pty Ltd. Dean can provide advice on and deal in the following financial products: Deposit products Government debentures, stocks and bonds Life insurance investment products Life insurance risk products Managed investment schemes (including IDPS and managed accounts) Standard margin lending facilities & gearing advice Superannuation (including self-managed superannuation funds). We cannot provide advice in the following areas: The buying and selling of specific direct equities. The buying and selling of specific direct property. We can provide strategic advice and guidance on direct equities or direct property as part of our overall assessment of your financial position and future objectives. For advice on buying or selling property and/or companies on the stock market that is based on an individual analysis, we will refer you to a professional who can assist you if required.

13 Page 13 of 13 COMPLAINTS We hold professional indemnity insurance cover for the activities conducted under our AFS licence which we believe satisfies the requirements of s.912b of the Corporations Act 2001 for compensation arrangements. The insurance will cover claims in relation to the conduct of authorised representatives, representatives and employees who no longer work for the Licensee (but who did at the time of the relevant conduct). We are committed to providing our clients with the highest standards of client service. Should you feel less than completely satisfied with the service you receive, it is important to notify us immediately to have the issue raised and resolved. You may contact the Compliance Manager (Dean Van Zyl) by ing or phoning (07) If your complaint is not resolved to your satisfaction you have the option of referring your complaint to the Financial Ombudsman Service (FOS). Phone: Mail to: GPO Box 3, Melbourne Victoria 3001 PRIVACY We will need to find out your individual objectives, financial situation and needs before we recommend any financial product to you. You have the right not to divulge this information to us, if you do not wish to do so. In that case, we are required to warn you about the possible consequences of us not having your full personal information. You should read the warnings carefully. We keep a record of the personal information, which may include details of your investment objectives, financial situation and particular needs, you provide to us. On your request, we can provide you with a copy of your personal information and advice documents, which we keep on record for no less than 7 years. We are committed to implementing and promoting a Privacy Policy which will ensure the privacy and security of your personal information. A copy of our Privacy Policy can be found on our website (

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