Comprehensive Program Review Form and Instructions ACADEMIC AFFAIRS San José City College

Transcription

1 Comprehensive Program Review Form and Instructions ACADEMIC AFFAIRS San José City College INSTRUCTIONS: What follows is a form outlining what should be addressed in the Comprehensive Program Review self-study. Additional issues and information may be included, as appropriate for your program. When identifying and analyzing trends, data should be examined for the period since the last program review, which is typically the last four years. The document should be written so that it is clear to external reviewers (members of the Academic Senate, College Planning Council, and Finance Committee) who may not be familiar with special terms and acronyms. The purposes of a program review are improvement, alignment with established objectives, and planning for the future. The program review process provides opportunities for programs to review their accomplishments, examine their strengths and weaknesses, and develop plans through which improvements can be achieved. Program review conclusions and recommendations will be used in department, division, College, and strategic planning processes as well. While the guidelines may be adapted to meet the needs of a particular program, they should be followed as closely as possible. The Office of Research and Institutional Effectiveness, the SJCC Research Analyst or the Division Dean can assist the department in locating much of the quantitative information and data needed. Descriptions and data are important in order for readers to understand the Program Review conclusions and recommendations. It is essential that careful analysis be provided in order to extract the maximum value from the process. This includes not only an examination of trends from the past to present but projections into the future. Since this is a process for selfimprovement, it is encouraged that the Program Review delves into the important future challenges and opportunities for the program and takes advantage of both self-reflection and dialogue among administrators, faculty and staff. A word of caution is in order regarding solving problems or making improvements exclusively with the use of new resources. Program review is not an opportunity to list what the program can do only if the funds become available. It is expected that many solutions and improvements can be accomplished with careful planning and a focus on the most effective use of existing resources.

2 Comprehensive Program Review ACADEMIC AFFAIRS - SAN JOSÉ CITY COLLEGE PROGRAM: Cosmetology PREPARED BY: Sandra Honesto ADMINISTRATOR: Ingrid Thompson PROGRAM REVIEW SUBMISSION DATE: February 11, 2015 PART ONE: PROGRAM DESCRIPTION 1. Description of the program components, function and purpose. Program is composed of the following courses: Co-requisites Cos 10A Freshman Theory and Cos 105A Freshman Lab Co-Requisites Cos 10B Senior Theory and Cos 105B Senior Lab Cos Professional Skill 9 week summer session Cos X109 Senior Lab Special Problems Cos 130A Esthetics I Cos 130B Esthetics II Cos 116A Teacher Training Cos 116B Teacher Training Students who complete the Cosmetology program are qualified take the State Board Barbering and Cosmetology Licensing exam to earn their Cosmetology license and gain employment as stylist, retail product representatives or platform artist. Students who complete the Esthetic program are qualified to take the State Board Esthetic Licensing exam to earn their Esthetic s license and gain employment as an Esthetician, retail product representative or platform artist. Students who complete the Teacher Training program qualify to earn a certificate of completion and use the training to gain employment as a Cosmetology or Esthetic Instructor Function of the Cosmetology Program is to train and prepare students in all areas of Cosmetology that include performing hair, skin and nail services. Function of the Esthetic Program is to train and prepare students in the area of Esthetics that include all areas of skin care. Function of the Teacher Training Program is to prepare licensed Cosmetologist/Esthetician with the necessary skills needed to become Cosmetology or Esthetic Instructor.

3 The purpose of the program is to provide a quality education to all our students so that they attain the necessary skills to pass the Board of Barbering and Cosmetology Exam, attain their license and gain employment in the field of Cosmetology or Esthetics. Describe current program staffing. Currently the Cosmetology/Esthetic program staffs 8 full time certificated faculty, 3 instructional aids 2 administrative assistances and one lab technician. Six of the eight full time faculty work in the Cosmetology program the other two full time faculty work in the Esthetic program One administrative assistant works for the Cosmetology program the other in the Esthetic program and the one lab technician handles both programs. The two of the three instructional aids work for the Cosmetology program the 3 rd aid splits her time between both the Cosmetology and Esthetic program. 2. Describe Program Goals and how they support the college s mission. Cosmetology/Esthetic program goals 3. Program Student Learning Outcomes (PSLOs). 1. General Theory, Practice and Technology: Demonstrate firm understanding and working knowledge of safety, sanitation and client protect rules and regulations Prepare students to become Board-Certified Licensed Cosmetologist in the State of California 2. Critical Thinking: Develop analytical skills to make informed decisions about hair color formulations, design decisions, chemical texturizing, skin care, and nail care Recognize hair and skin types to customize appropriate treatments to client s hair and skin type. Multitask when working the front desk by maintaining the client appointment sheet, directing clients to their operator, and practicing professional phone etiquette, 3. Communication Skills: Educate students to communicate effectively: to properly select professional products to support client s style after leaving clinic. Read and comprehend manufacturer s direction to successfully and accurately perform client hair, skin, and nail services. Prepare students to communicate with clients through a client consultation to ensure a high level of client satisfaction. 4. Ethics, Diversity and Global Awareness: Practice high ethical standards in all contact with faculty, staff, clients, peers, and the general campus community. Demonstrate the ability to act with integrity and honesty to choose the most ethical course of action when working with faculty, staff, clients, peers, and the general campus community. Demonstrate the ability to relate and interact effectively in teams consisting of individuals with diverse backgrounds, genders, ethnicities, professions and interests. Prepare students to become socially aware of the needs of the community in which they live and work by volunteering their time and professional skills. 4. How do the Program Student Learning Outcomes (PSLOs) align with San Jose City College s Institutional Student Learning Outcomes (ISLOs)?

4 PLO.1 General and Theory (Meets program specific criteria): Focuses on client safety, sanitation and skills necessary to earn their Cosmetology/Esthetic license PLO. 2 Critical Thinking (Meets ISLO2: Students will analyze problems using evidence and sound reasoning to make decisions): Students will demonstrate the ability to identify and make decisions about the client s hair, skin and nail needs. Students will use critical thinking and analytical skills in order to formulate hair color formulas and skin care treatments that will benefit the clients they serve. PLO.3 Communication (Meets ISLO1: Students will communicate effectively including reading, writing, speaking and listening): Students will practice effective communication skills while conducting client consultation, through effective retail sales, will use reading and comprehension skills to understand and interpret manufacturer s directions in order to use chemicals safely on the clients they serve. PLO.4 Global Awareness and Social Justice (Meets ISLO3: Students will demonstrate an awareness of social economic, ecological, historical, and cultural differences and their implications): Demonstrate the ability to work and interact effectively in teams consisting of individuals with differing interests, gender, global backgrounds and professions. PLO. 4 Personal Responsibility, Ethics and Responsibility (Meets ISLO4: Students will demonstrate personal and civic responsibility and professional integrity): Understand and implement the ethical responsibility necessary to work with the public. PLO.5 Technology (Meets ISLO5: Students will utilize technology effectively for informational, academic, personal, and professional needs): Students will record client files, book and maintain appointments and track client services using the discovery pro online software. PLO. 6 Aesthetics & Creativity (Meets ISLO6: Students will develop an appreciation of the arts and engage in the creative process): Ethics, Diversity and Global Awareness Prepare students to become socially aware of the needs of the community in which they live and work by volunteering their time and professional skills

5 5. What were the enrollment trends for the previous four years (FTES, WSCH, # of Sections, Headcount, Seat count, Day/Evening, etc.)? Discuss how these trends impact your program. 6. What were the student demographics of your program in the previous five years (student population served/demographics-age, gender, ethnicity, income, previous education, etc.)? Discuss how these demographics impact your program. 7. What were the student retention, persistence and success rates for your program? Were there any significant differences by gender, age or ethnicity? Discuss these trends as they apply to your program. If applicable, offer a plan for improvement of success, retention and persistence. PART TWO: PROGRAM CONTENT 1. Provide a comprehensive course listing including dates of last revision, advisories, co and prerequisites, and articulation with four year colleges for your program. The following courses were last revised in 2011 COS 010A - COSMETOLOGY FRESHMAN THEORY 5.0 Corequisite: COS 105A Advisory Level: Read: 3 Write: 3 Math: 1 Freshman semester theory course in the Cosmetology program. COS 010B - COSMETOLOGY SENIOR THEORY 5.0 Prerequisite: COS 010A with C or better Corequisite: COS 105B Advisory Level: Read: 3 Write: 3 Math: 1 Senior semester theory course in the Cosmetology program. COS 105A - COSMETOLOGY FRESHMAN LABORATORY 16.0 Corequisite: COS 010A Advisory Level: Read: 3 Write: 3 Math: 1 Freshman lecture/lab course designed for students in the Cosmetology program.

6 COS 105B - COSMETOLOGY SENIOR LABORATORY 16.0 Prerequisite: COS 105A with C or better Corequisite: COS 010B Advisory Level: Read: 3 Write: 3 Math: None Senior lecture/lab, including clinical services, for students in the Cosmetology program. COS 116B - COSMETOLOGY TEACHER TRAINING II 10.5 Prerequisite: Valid California Bureau of Barbering and Cosmetology License and one year, full time, salon industry experience. Advisory Level: Read: 3 Write: 3 Math: None This is a continuation of the Cosmetology Instructor Training l course COS 130A - ESTHETICS I 11.0 Advisory Level: Read: 3 Write: 3 Math: 2 Introductory course preparing students for the State Board Esthetician license. COS 130B - ESTHETICS II 11.0 Prerequisite: COS 130A with C or better Advisory Level: Read: 3 Write: 3 Math: 2 Students continue to develop skills preparing for the State Board Esthetician license. COS X109 - SENIOR LAB SPECIAL PROBLEMS Prerequisite: COS 010B and COS 105B both with C or better Advisory Level: Read: 3 Write: 3 Math: 1 Designed for continuing students to complete State Board required hours and credits. COS COSMETOLOGY PROFESSIONAL SKILLS 11.5 Prerequisite: COS 010A and COS 105A both with C or better Advisory Level: Read: 3 Write: 3 Math: None Students study advanced Cosmetology applications. 2. Include a list/diagram of courses reflecting course sequencing and how often courses have been offered. 3. In what capacity have your program and course SLOs been mapped? Please provide three examples of how the course SLOs map to the Program SLOs. PART THREE: PROGRAM IMPROVEMENT/ANALYSIS AND ASSESSMENT 1. What process is used to review and revise the curriculum? Include information on advisory committee and workforce data (if applicable).

7 The process used to review and revise the curriculum includes ongoing evaluation of effectiveness in relation to the current curriculum e.g. update procedures and materials. The revision or addition of the curriculum directly pertains to the Board of Barbering and Cosmetology which has a great impact on how we revise and update curriculum. The curriculum for the Cosmetology program and the course work is approved by the Board of Barbering and Cosmetology, there for any updates or revisions must meet their criteria. Advisory committee meetings are held once per semester to discuss current trends of our industry. Advisory board members make recommendations pertaining to skills they would like to see in those who have recently graduated. As a department we consider the recommendations and will adjust our curriculum to meet current trends in our field. Regular department meetings are held twice a month where staff continuously reviews curriculum, evaluates students success in each class and will recommend necessary changes to the curriculum. 2. Indicate how program and course-level Student Learning Outcomes (SLOs) are assessed on a regular basis. Program PSLO s are assessed on a yearly basis in the annual program review process. Course level SLOs are assessed every semester and entered into Tract Dac. Staff meets 2 times a month to discuss and assess course SLOs, recommendations are made and implemented according to student success. 3. How have Student Learning Outcome (SLO) assessments and program data been utilized to improve instruction in the program? Once SLO assessments and program date is gathered, we come together as a department and discuss the findings and come up with recommendations on what changes need to made and how to go about implementing the changes to is improve instructions in the program. 4. How is data collected on student satisfaction of your program? To what extent are students satisfied? How is this feedback used in program enhancement and revision? Information on program satisfaction is partly reflected in student evaluation surveys that are completed each semester. As a result of the Comprehensive Program Review process, it has become evident that the department may need to consider the development of a plan/process to survey students on their satisfaction of the department. Faculty initiated end of the semester student course surveys may be of particular importance in determining student satisfaction. Additionally, the faculty, in consultation with the Dean of the department, will need to determine the best approach in collecting data on student satisfaction and how to utilize the data to enhance the program and make decision on revisions.

8 PART FOUR: STRATEGIC PLANNING 1. Year of last Comprehensive Program Review and previous three Annual Program Reviews with validation rating. (Proficient or In Progress)Year of last comprehensive program review is unknown. Annual program reviews years 1 and 2 were in progress and year 3 proficient 2. Describe any changes in the program that have occurred since the last Comprehensive Program Review. (See intervening Annual Program Reviews.) Changes to the curriculum have occurred over the last three years due to changes in the licensing exam at the board. As a department we have had to restructure our State Board classes in order to implement the new state board testing criteria. For many years our program s course curriculum was strongly based on the state exam criteria, with a strong enfaces placed on preparing the students to take their board exam. Although this continues to be high priority with these changes to testing we have had to restructure our curriculum to include more salon ready classes. The rigorous board criteria of the past has lent itself to allow us as a department to include into our curriculum more advanced salon techniques that include current trends of our industry. The goal is to produce at better-rounded student, who can not only pass the board exam but who can leave the program ready to enter the workforce with the necessary skills. 3. What are the current strengths of the program? Include faculty and staff training, projects and other achievements. Strengths of the program include our Bi-annual student hair show competition. Students pair up with one another and compete by transforming their model to fit the theme of the show. Students are given two and a half hours to complete their look from the hair to the make-up, nail design and outfits. This event is held two times a year, tickets are sold to the public and the money raised is used to help fund future productions, prizes for winners, completion gifts for graduating seniors and other student events. Currently we have 8 full time faculty 6 work for the Cosmetology program and 2 for the Esthetic program. We also have 3 instructional aides 2 of which work strictly for the Cosmetology program the 3 rd aide splits her time between both Cosmetology and Esthetics. Ideally the Esthetic program is in need of their own instruction aide to better support their program needs. Current staffing is sufficient if we want to maintain current enrollment trends of accepting 50 students every Spring semester and 80 students every fall semester, but if we want the program to grow and in order to reduce the number of prospective students from our waitlist we would need to hire one additional instructor and one more instructional aide to support this growth. Also as important is to be able to maintain current enrollment trends we cannot afford to lose any staff to retirement without them being replace immediately. Last October we had a teams of students compete at the annual Coconut Grove Student

9 Competition in Santa Cruz, several of our teams placed with one team taking the overall 1 st place for the total look. Cosmetology schools from all over California competed in this event and in the 10 years that I have been here it is the first time our students have placed. We continue to be ranked one of the top Cosmetology schools of northern California, with consistent passing rates in the upper 90 s. Participate in many local high school career days, reaching out to prospective students, volunteer hair services to help various local non-profit agencies with fashion show events, dance recitals and provided make overs for SJCC students that were part of a board meeting presentation. 4. What changes to the program do you plan to (would you like to) implement before the next Comprehensive Program Review? Consistent team building education/workshops in place for the department staff Continuous advanced education for all staff so that we can keep up with the ever changing trends of our industry Revise and simplify some of the current department rules Reinstate the sale of retail products, bring in two product lines, as currently we are not covering retail sales and it is part of the State Board of Barbering and Cosmetology curriculum Use Redken products exclusively for client services, back bar supplies and student work Ability to take payment for client services in forms of credits cards Update the current computer appointment booking system to include the ability for clients to manage and book appointments online. Enable prospective students to apply for the program online and a system to better manage our wait list. 5. How will these changes impact student success, instructional techniques, and course offerings? Consistent team building training for staff and ongoing education is vital so we can learn to work as a team. Currently the atmosphere of the department is one of division and we believe that if provided the opportunity and given the tools necessary we could gel as a team and work towards improving our communications skills with one another. With ongoing team building skills the staff will work together, improve the moral of staff and allows us to get to know each other better. It is the goal that through continued advanced education staff will learn new techniques and stay abreast of the current trends of the Cosmetology industry in order to deliver the newest skills to our students. Our industry is changing constantly and unless the staff is participating in advanced education our

10 students will suffer. Revision of some of the current Cosmetology rules is necessary; the goal is to simplify the rules to avoid confusion on the part of both staff and students. By doing so students and staff will have a easier time following and implementing the rules, creating cohesiveness and consistency. The ability to understand and follow department rules by students will teach them important skills that will help them learn to respect and follow rules once in a salon environment. For staff it will create consistency and make implementing the rules easier, also promoting better teacher/student relationships. Reinstating retail sales is necessary 1. it is part of our curriculum 2. it promotes and encourages students to communicate with their clients 3. it gives clients the ability to maintain and care for their hair at home with professional products that will enhance the student s work 4. Generate profits that will help fund student activities like our bi-annual student hair show competitions, purchase prizes for show winners, help sponsor student who want to compete in student team competitions paying for entry fees and supplies and offer scholarships for advanced education for the students. Currently the Cosmetology department uses Redken hair color for all color services both on clients and in the classroom for students. Redken is one of our industries top manufactures and by bringing in Redken hair care products for client use, back bar supplies and student hands on learning it will in turn support and enhance the services that students provide to our local community. Currently we carry very limited amounts of Redken Hair Care Products for client use and none for student use which limits the students ability gain hands on experience of working with one or two retail lines. Having Redken exclusively will elevate our program in the eyes of the public because again Redken is a highly recognizable and reputable product line, enhancing the client retention and growth to our current client base. All this in turn enhances student s learning experience, added benefits to promoting proper hair care for our clients at home, which will enhance our program overall. In today s world no one carries cash and rarely do people still write checks. The implementation of use of credits cards/debit cards is common for the majority of any business all over the country. Currently our department only allows clients to pay for their salon services via cash and personal checks. I have first-hand experience of clients coming in for services and not realizing that they don t have cash or checks to pay for their service and we have to direct them across campus to student service building to the ATM or worst they leave the campus in search of a bank. It is a real inconvenience. Clients will also cancel appointments or not book appointments because we don t accept more convenient form of payment. When this occurs it is obvious that we all suffer, students lose the opportunity of working on client, gaining valuable hand on working experience and as a department we lose potential revenue. Implement an appointment booking system that will enable clients to book appointment

11 online. Most salons in our area have online booking system in place and the benefits obvious. Allowing the clients to manage and book their appointments will offer ease and convenience, has the potential to increase our current client base which will increase student learning and revenue for the program. 6. Budget: Please address current status and projected needs in the following areas and indicate how each supports Program/College Goals and/or PSLOs and SLOs. Include specific cost information. STAFFING The Esthetic program is in need one full time instructional aide who will only support the needs of that department, currently one aid splits her time between both departments, working part of her shift in the day and part of it at night. Esthetic instructors need to have one aid who will serve the needs of that department so they can better meet the needs of their students. Currently the Cosmetology has sufficient staff to maintain the program as it currently stands. In order to increase enrollment we will need to hire one more faculty and one more instructional aid. It is imperative that should any instructor retire or leave a current position that that positon be filled with a permanent staff to maintain the program running as it is. Money must be available to cover substitutes for both certificate staff and classified staff throughout the year when staff is absent, on extended vacations or leave their position for extended periods of time to sub in other departments. It is hard to estimate what this number is as the amount of absences is unknown. Hourly instructional aide budget $20,000 to cover subs for classified staff. Hourly certificated instructor budget to cover subs for certificated subs estimated $20,000 Maintaining and ensuring that adequate staffing is in place is the only way to meet all program goals for students success as well as meet our student learning outcomes. FACILITIES Preventative Maintenance estimated $20,000 for necessary repairs of other broken equipment for both programs that include but are not limited to; painting the walls, replacing broken towel dispensers in the bathrooms and lab classes, Wayne s coating (wall protector) to prevent gashes and scruff marks from heavy foot traffic, broken furniture, broken stylist chairs in need of repair, parts for the chairs and student work stations. Although we are not finished replacing all of the stylist chairs and it will continue, we are trying to maintain the current chairs until it is absolutely necessary for them to be replaced. The current conditions of the walls and in order to prevent further more costly damage to the walls requires us to take the focus off the chair replacements and focus on the repairs and wall maintenance. Having these repairs will help improve the appearance of the department. We want to provide a learning environment in which students feel comfortable in a building that is in good repair, we want a building that will be inviting to the

12 LIBRARY campus community and the surrounding San Jose community, which will attract clients, increase revenue and provide the hands on training necessary to the success of our students. EQUIPMENT Instructional Equipment-Still necessary to upgrade our current DVD library to include updated, advanced hair techniques in hairstyling, haircutting, chemical hair texturizing, hair coloring, estimated cost $ Theory class visual aids, skeletal system, charts, videos, estimated cost of $ TECHNOLOGY Non-instructional Equipment- $48,000 support materials for controlled classes for both the Cosmetology and Esthetic Programs. These materials are used in the classrooms to present demos on various subject matters, for hands on practice for the students, to prepare them for the Board of Barbering and Cosmetology exam as well as train the students in the latest trends and techniques to prepare them in salon procedures and to prepare them to work on clients on the clinic floor as senior students. A list of supplies can be provided upon request. Continuing the process of launching the Discovery Program to maintain client appointments, financial tracking and student s requirements and hours. The ongoing issue of insufficient staff training in how to use the program and the necessary upgrades to our current computers to run the program properly continue and until this need is met, running the program will remain at a standstill. Imperative that proper training and support be provided in order to successfully use this program to simplify the timely, hand written method of tracking currently in place. Estimated cost for a trainer from the company to fly out and conduct a 2 day training $ Annual software support $1500. OTHER: Continued request for staff development funds to provide the staff with Redken Color training, classes held at the Redken institute in New York at an estimated cost of $2500 per staff member. Conference cost to attend various hair shows held throughout the year $5, Field trips $ it is our goal to involve students in the legislative decisions that take

13 place at the Board of Barbering and Cosmetology that directly affect our industry. Having the funds to attend these meetings as a group will allows us to be better informed Cosmetologist and involved in the decisions that affect our industry. Advertising $1,200 currently we have no money allocated for advertising. The ability to advertise our program to potential students is vital to the growth and success of our program. With the use of professional color broachers, placing ads in our SJCC times or other forms of advertisements will help us attract students. We are competing to attract students to our program against private schools which have unlimited advertising budgets. If we want increase revenue, increase program enrollment and attract students to our program we need to implement advertising. Printing and reprographic expenses $500 Cosmetology Educator of America and California Cosmetology Association memberships for all staff estimated $ Cosmetology Educators of America is dedicated to providing inspiring education and networking opportunities to enrich and expand the lives of cosmetology educators." CEA is the only national organization developed for cosmetology educators by cosmetology educators which also provides a national network of motivated and focused educators who wish to improve their classroom techniques, develop their classrooms into stimulating learning centers and interact with other highly professional educators Advisory Committee $400 to cover the cost of hosting bi-annual meeting with the committee