IMPROVING EFFICIENCY IN THE TELECOMMUNICATIONS SUPPLY CHAIN

Size: px
Start display at page:

Download "IMPROVING EFFICIENCY IN THE TELECOMMUNICATIONS SUPPLY CHAIN"

Transcription

1 Industry Solution Brief IMPROVING EFFICIENCY IN THE TELECOMMUNICATIONS SUPPLY CHAIN Achieving profitability within the telecommunications industry is more difficult than ever. Voice revenues continue to fall, but proceeds from data and other value-added services have been unable to make up the difference. Operators have little choice but to cut costs and improve operational efficiency. The supply chain, and in particular the management of mobile handsets by operators, is an area that has received little attention and therefore offers the potential for significant improvement. Indeed, it has been E2open s experience that by implementing improved supply chain control systems, operators can cut inventory costs and improve product availability simultaneously. e2open.com Industry Solution Brief

2 The Telecommunications Challenge: Accurate Forecasting, Adequate Stock With volatility comes risk, and I would argue that one of the key ways to mitigate supply chain risk in today s environment is through better use of shared information and greater use of collaborative platforms. We have the technology to do this; the question is, do we have the mindset in place to enable this sort of collaborative working? Martin Christopher, Emeritus Professor, Cranfield University The mobile industry is experiencing another fundamental shift in focus. The early focus was on building the network, which soon shifted to gaining new subscribers. As the markets matured and became saturated, the focus shifted to customer centricity, improved customer service, and developing new services that would reduce churn. Due to increasing pressure on revenue, the focus is now shifting towards operational efficiency and taking costs out of the organisation. However, most operators are simply not focusing sufficient resources on managing the physical aspects of handsets within their supply chains. Driven by innovation and fashion, handsets are often viewed simply as devices for increasing average revenue per user (ARPU) through long-term contracts and adding innovative features that drive data usage. Yet most operators lock up tens of millions of Euros in handset over stocks, obsolescence, shrinkage, poor allocations, mistimed purchases, and poor stock holding decisions all of which ultimately lead to stock outs and lost sales. There are many difficulties associated with managing the handset supply chain, the most significant of which is the inherently erratic, unpredictable demand. Handsets are hugely influenced by technology changes and fashion statements, and as a result product life cycles are becoming increasingly short. Products are introduced, mature, compete, and die within months. Additionally, product proliferation often leads to cannibalisation of sales and competitive promotional responses cause frequent spikes in demand. Because most telecommunications companies currently lack sophisticated organisational and technological skills, accurate forecasting and timely responses to demand changes are nearly impossible. The results are often product shortages and poor availability, forcing companies to develop allocation processes to share the pain. Of course, such allocation processes only exacerbate demand uncertainty, creating false demand signals across the extended supply chain. While these supply chain challenges are complex and multi-dimensional, the experiences of many best-in-class operators suggest that a structured approach to improving information sharing between handset providers and operators is a sensible start. When information sharing is reliable and timely, decision making improves significantly because data is more accurate and partners are able to collaborate to solve real-time issues. It effectively becomes a virtuous circle: collaborative, timely information is used to analyse trends more quickly; speedier responses are enabled, fuelling a more accurate forecasting process; and product availability is ultimately improved, boosting profits and building symbiotic partnerships. Figure 1, below, illustrates how information from all supply chain parties needs to be centralised. Figure 1: Telecom service provider/operator supply chain ecosystem. Page 2

3 The supply chain can be split into two major process areas: demand side and supply side. The demand side covers the fulfilment and distribution of goods as a result of customer orders. The requirement here is to create collaborative information sharing between retailers, distributors, and operators. The supply side covers the distribution of goods and information as a result of operator requests. These requests typically come from internal systems, terminals, or network equipment. The extended supply chain that supports these requests can be broken into five main areas: Inventories In even the simplest supply chain there are multiple inventories within the network. The challenge, then, is to find ways to minimise the amount of stock held in each inventory, while ensuring that customer demand is being consistently met. Vendor managed replenishment (VMR), collaborative forecasting (CPFR), and vendor managed inventory (VMI) are all techniques that when used correctly can successfully drive down costs and improve customer service levels. Original Equipment Manufacturers (OEMs) Traditionally, the telecommunications industry has been dominated by a fairly small number of OEMs (or NEMs, network equipment manufacturers). However, as global competition has increased and OEMs have sought out new ways to improve efficiency, the construction and choice of even simple components have become considerably more complex. Original Design Manufacturers (ODMs) As with most industries that focus on high-value, complex items, the skills required to design and build components are often best handled by specialist companies. As a result, network element and terminal providers are engaging more and more with ODMs to produce their high-volume, specialist components and devices. Logistics Because today s supply chains are more outsourced and complex than ever before, companies are relying more heavily on third-party logistics providers (3PLs) to cut costs and reduce time to market. The result is that the need for companies to gain visibility to in-transit goods and distribution options has increased dramatically. Upstream Suppliers Finally, nearly all telecommunications equipment has components produced by specialist suppliers. A shortage of even a single critical component can therefore have a significant impact on the operator s ability to meet demand, improve cash flow, and maintain customer satisfaction. The E2open Solution: Collaborative, Automated Business Processes At E2open, our technology links retail stores, distributors, operators, OEMs, NEMs, ODMs, handset providers, and accessory suppliers into a common information-based supply chain. Our technology is designed to operate between companies and to facilitate all the information and process integration necessary to create a true collaborative and responsive environment. In order to effectively manage the various players and processes within the telecommunications supply chain, integration and collaboration via a centralised information technology hub is imperative. E2open s services are delivered via an on-demand, software-as-a-service (SaaS) model, and orchestrate the complex business processes, data mapping, and transaction flows between Page 3

4 all relevant parties. All business processes are completely automated, function collaboratively in real time, and are able to leverage the existing ERP systems of both operators and trading parties. Even the simplest operator supply chains contain hundreds of trading parties and a multitude of complex business processes. E2open s proven implementation method, supported by industryexperienced consultants, ensures that all projects are delivered quickly and deliver a rapid return on investment (ROI). Our community of existing trading partners is the largest in the industry, and includes many industry-leading telecommunications providers. Immediate access to this preexisting partner community significantly reduces the time, money, and potential risk associated with the project. Implementing Best Practices to Drive Process Improvement and Profitability In approaching these complex strategic and operational challenges, E2open recommends a phased approach delivering incremental improvements across a predefined time line and manageable budget. By tackling simple but high impact problems first, projects with rapid ROI can be defined and executed. Based on our extensive supply chain experience working with both operators and suppliers across the telecommunications industry, E2open recommends the following set of steps: 1. Order Management E2open enhances the existing purchase order process by automating the order-to-invoice cycle across multiple tiers of trading partners. The complete cycle is electronic, enabling 100 percent process automation to ensure cost savings and increased speed and reliability. 2. Collaborative Forecasting E2open also enables collaborative-forecasting processes both within and between companies. Our model enables all parties to share sales in, sales out, call off, consumption, inventory, and forecast data, and fits with other industry initiatives such as CPFR. The E2open solution also enables user-defined parameters, invoking exception management and automated alerts when programmed events or activities are missed. Figure 2: A collaborative platform manages forecast collaboration with real-time visibility to business process exceptions. Page 4

5 3. Process Control Our technology also enables different processes for sub-sets of your trading partner community. For example, you may wish to transact on a simple order-to-invoice cycle with some partners, collaborate on more sophisticated VMI processes with others, and cooperate on forecast processes with the remainder of partners. 4. Continuous Improvement Finally, E2open solutions are overlaid with a sophisticated business intelligence engine, allowing users to interrogate the data and script individual reports on spend, delivery accuracy, stock levels, supplier conformance, and other related metrics. The Solution at Work: Real Business Benefits By leveraging the E2open solution, we have been able to synchronize supply with point-of-sale consumption, significantly cutting our operating costs and improving customer satisfaction. VP and CPO, leading global telecom service provider Leading Telecommunications Service Provider Reduces Days in Inventory by 30 Percent A leading telecommunications service provider grew rapidly through a series of mergers and acquisitions, resulting in the familiar challenges associated with swift expansion. The company suddenly found itself with a highly complex operating environment, compounded by varying levels of organizational and process maturity. With over 20 operating companies around the globe each operating with different processes across different lines of business the service provider struggled to manage hundreds of disjointed, one-to-one supplier relationships. Unable to collaborate or exchange time-sensitive information across trading partners, the company s multiple business enterprises suffered from high inventory levels, high operating costs, and poor customer service levels. Taking a phased approach to transforming its supply chain, the service provider first invested in the technology needed to scale partner connectivity and enable visibility. Once real-time visibility was established, the company was able to share demand information with customers and suppliers in order to more closely match supply with demand. Next, the company focused on establishing strong relationships with its trading partners, encouraging system adoption in order to scale collaborative inventory programs. By leveraging these collaborative tools, the company was able to implement flexible consignment programs, and to drive inventory management automation. Finally, the company s executives recognized the need to gain more control over their planning and execution processes, investing in automated monitoring and advanced analytics to promote continuous process improvement. By arming its executives with performance-based metrics, the company was able to improve overall supply chain efficiency and reduce inventory and operational costs. Since partnering with E2open, this telecommunications service provider has experienced the following benefits: 30 percent reduction in days of inventory Improved supplier performance, increasing supply assurance Greater than 20 percent increase in productivity across buying and planning functions Continued savings through volume pricing and tax advantage Across industries, E2open solutions are currently being used by Vodafone, Motorola, Boeing, Dell, Hitachi, Lenovo, IBM, and Seagate, among others. Page 5

6 For More Information For further information on the ways in which E2open software and services can be leveraged across the telecommunications industry, visit or E2open Europe Merlin House Brunel Road Theale Berkshire RG7 4AB P: F: Offices E2open U.S.A. Corporate Headquarters Foster City, CA Dallas, TX Austin, TX E2open Europe Reading, UK E2open Malaysia Kuala Lumpur, Malaysia E2open Taiwan Taipei, Taiwan E2open maintains locations in Malaysia, Taiwan, the United Kingdom and the United States. MMVIII E2open, Inc. E2open and the E2open logo are registered trademarks of E2open, Inc. All other marks are trademarks, service marks or registered trademarks of their respective owners. All rights reserved. Page 6

E2 COLLABORATIVE INVENTORY MANAGEMENT

E2 COLLABORATIVE INVENTORY MANAGEMENT Module Brief E2 COLLABORATIVE INVENTORY MANAGEMENT In today s globally distributed manufacturing environments, vendor managed inventory (VMI) is a proven approach to creating highly responsive, demand-driven

More information

MANAGING RISK IN OUTSOURCED MANUFACTURING. An E2open White Paper. Contents. White Paper

MANAGING RISK IN OUTSOURCED MANUFACTURING. An E2open White Paper. Contents. White Paper White Paper MANAGING RISK IN OUTSOURCED MANUFACTURING An E2open White Paper 2 2 3 5 Contents Executive Overview Issues and Challenges of Managing Outsourced Manufacturing Resolution Plan for Key Issues

More information

MAXIMIZING VALUE FROM SAP WITH SUPPLY CHAIN COLLABORATION IN A SOFTWARE-AS-A-SERVICE MODEL. An E2open White Paper. Contents.

MAXIMIZING VALUE FROM SAP WITH SUPPLY CHAIN COLLABORATION IN A SOFTWARE-AS-A-SERVICE MODEL. An E2open White Paper. Contents. White Paper MAXIMIZING VALUE FROM SAP WITH SUPPLY CHAIN COLLABORATION IN A SOFTWARE-AS-A-SERVICE MODEL An E2open White Paper 2 2 4 6 Contents Executive Overview Issues and Challenges Resolution Plan for

More information

E2 COLLABORATIVE SUPPLY PLANNING

E2 COLLABORATIVE SUPPLY PLANNING Module Brief E2 COLLABORATIVE SUPPLY PLANNING In today s complex global supply networks, the only way to accurately synchronize demand with supply is to implement a collaborative supply planning process

More information

INTELLIGENT INVENTORY MANAGEMENT: A MODERN ROADMAP TO PROFITABILITY. An E2open White Paper. Contents. White Paper

INTELLIGENT INVENTORY MANAGEMENT: A MODERN ROADMAP TO PROFITABILITY. An E2open White Paper. Contents. White Paper White Paper INTELLIGENT INVENTORY MANAGEMENT: A MODERN ROADMAP TO PROFITABILITY An E2open White Paper 2 3 7 10 Contents Introduction Top Challenges Facing Global Supply Chains Inventory Management Roadmap:

More information

BREAKING THE SUPPLY CHAIN BARRIER. Joshua Greenbaum Principal, Enterprise Applications Consulting. White Paper

BREAKING THE SUPPLY CHAIN BARRIER. Joshua Greenbaum Principal, Enterprise Applications Consulting. White Paper White Paper BREAKING THE SUPPLY CHAIN BARRIER Joshua Greenbaum Principal, Enterprise Applications Consulting e2open.com White Paper: Breaking the Supply Chain Barrier A Changing Business Climate The changing

More information

IBM S ON-DEMAND MODEL DRIVES FASTER, LEANER, MORE EFFICIENT SUPPLY CHAIN

IBM S ON-DEMAND MODEL DRIVES FASTER, LEANER, MORE EFFICIENT SUPPLY CHAIN IBM S ON-DEMAND MODEL DRIVES FASTER, LEANER, MORE EFFICIENT SUPPLY CHAIN Case Study: IBM Challenge Build a supply chain that can sense and respond to changes in customer demand and available supply and

More information

VENDOR MANAGED INVENTORY: A WIN-WIN PROPOSITION. An E2open White Paper. Contents. White Paper

VENDOR MANAGED INVENTORY: A WIN-WIN PROPOSITION. An E2open White Paper. Contents. White Paper White Paper VENDOR MANAGED INVENTORY: A WIN-WIN PROPOSITION An E2open White Paper 2 2 5 5 Contents Executive Summary VMI: The Quick and Dirty How Do I Know if I Need VMI? VMI Checklist: What Does It Take

More information

SUPPLY CHAIN SEGMENTATION 2.0: WHAT S NEXT. Rich Becks, General Manager, E2open. Contents. White Paper

SUPPLY CHAIN SEGMENTATION 2.0: WHAT S NEXT. Rich Becks, General Manager, E2open. Contents. White Paper White Paper SUPPLY CHAIN SEGMENTATION 2.0: WHAT S NEXT Rich Becks, General Manager, E2open 2 3 4 8 Contents Supply Chain Segmentation, Part II: Advances and Advantages A Quick Review of Supply Chain Segmentation

More information

Supply chain segmentation: the next step in supply chain excellence. Rich Becks, General Manager, E2open. Contents. White Paper

Supply chain segmentation: the next step in supply chain excellence. Rich Becks, General Manager, E2open. Contents. White Paper White Paper Supply chain segmentation: the next step in supply chain excellence Rich Becks, General Manager, E2open 2 2 4 6 7 9 Contents Executive Summary People, Processes, and Technologies: What It Really

More information

Case Study BOEING 787: GLOBAL SUPPLY CHAIN MANAGEMENT TAKES FLIGHT. Leveraging Global Partners to Maximize Customer Value

Case Study BOEING 787: GLOBAL SUPPLY CHAIN MANAGEMENT TAKES FLIGHT. Leveraging Global Partners to Maximize Customer Value Case Study Company Profile World s leading aerospace company and the largest manufacturer of commercial jetliners and military aircraft combined Goal Leverage global partners to reduce cost, speed time-to-market

More information

Vendor Managed Inventory Strategies

Vendor Managed Inventory Strategies Vendor Managed Inventory Strategies Summary Results 2015 Program Overview Between February and March of 2015, Gatepoint Research invited selected supply chain, logistics and operations executives to participate

More information

Creating and Embedding a Customer Driven Supply Chain

Creating and Embedding a Customer Driven Supply Chain To get there. Together. Creating and Embedding a Customer Driven Supply Chain Point of view Contents Creating and Embedding a Customer Driven Supply Chain 3 How to Embed a Customer Driven Supply Chain

More information

Vendor Managed Inventory Strategies! Summary Results September 2013!

Vendor Managed Inventory Strategies! Summary Results September 2013! Vendor Managed Inventory Strategies! Summary Results September 2013! Program Overview! Ø Ø Ø Ø Ø Gatepoint Research invited selected execu4ves from the manufacturing, retail, telecom, and wholesale sectors

More information

Capitalizing on Change

Capitalizing on Change White paper Capitalizing on Change Capitalizing on Change One Network Enterprises www.onenetwork.com White paper Capitalizing on Change These big bang implementations take months and years to complete,

More information

Meeting the Challenges of Supply Chain Management

Meeting the Challenges of Supply Chain Management Meeting the Challenges of Supply Chain Management Brand owners require innovative product configuration strategies to optimize supply chain effectiveness By John R. Kenney, Jr., ModusLink Corporation Price

More information

The Supplier Collaboration Shortage: Uncovering the Gaps in Supply Chain Readiness. October 2013. Sponsored by: Conducted by: On behalf of:

The Supplier Collaboration Shortage: Uncovering the Gaps in Supply Chain Readiness. October 2013. Sponsored by: Conducted by: On behalf of: The Supplier Collaboration Shortage: Uncovering the Gaps in Supply Chain Readiness October 2013 Sponsored by: Conducted by: On behalf of: Introduction High inventory liability, the inability to align supply

More information

Creating a supply chain control tower in the high-tech industry

Creating a supply chain control tower in the high-tech industry Creating a supply chain control tower in the high-tech industry Creating a supply chain control tower in the high-tech industry A supply chain control tower gives high-tech leaders the ability to create

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

Globalization Drives Market Need for Supply Chain Segmentation: Research & Key Strategies

Globalization Drives Market Need for Supply Chain Segmentation: Research & Key Strategies Globalization Drives Market Need for Supply Chain Segmentation: Research & Key Strategies Sponsored by: Conducted by: On behalf of: Introduction Businesses continue look to their supply chain operations

More information

Extending webmethods Using E2open Software on Demand for Multi-Company Process Management

Extending webmethods Using E2open Software on Demand for Multi-Company Process Management Extending webmethods Using E2open Software on Demand for Multi-Company Process Management Contents Introduction... 3 Extending the webmethods Integration Platform... 6 webmethods Integration Platform...

More information

Using SCOR to Compete and Grow in a Down Economy

Using SCOR to Compete and Grow in a Down Economy Using SCOR to Compete and Grow in a Down Economy How to Define, Align, and Transform Your Supply Chain for Operations Excellence Richard Sherman Founding Team Member & Board Emeritus Supply Chain Council

More information

SEVEN KEYS TO WIN- WIN VMI PARTNERSHIPS FOR AEROSPACE COMPANIES

SEVEN KEYS TO WIN- WIN VMI PARTNERSHIPS FOR AEROSPACE COMPANIES SEVEN KEYS TO WIN- WIN VMI PARTNERSHIPS FOR AEROSPACE COMPANIES Getting from push to pull using vendor-managed inventory. WHITE PAPER Andy Bergin / V4 / Apr 2012 Waer Systems Limited 2013 1 Introduction

More information

Optimum Solutions Supplied Globally by Hitachi s Consulting Service

Optimum Solutions Supplied Globally by Hitachi s Consulting Service Optimum Solutions Supplied Globally by Hitachi s Consulting Service 40 Optimum Solutions Supplied Globally by Hitachi s Consulting Service Sachiko Tsutsui Takashi Hayashi Yasushi Miura Motoki Tsumita OVERVIEW:

More information

BEYOND THE FOUR WALLS: ERP AND THE BUSINESS NETWORK. Contents. White Paper

BEYOND THE FOUR WALLS: ERP AND THE BUSINESS NETWORK. Contents. White Paper White Paper BEYOND THE FOUR WALLS: ERP AND THE BUSINESS NETWORK 2 3 4 6 7 9 Contents Executive Summary ERP and the Primacy of the General Ledger The Rise of the Extended Enterprise The Horseless Carriage

More information

Six Key Trends Changing Supply Chain Management Today. Choosing the optimal strategy for your business

Six Key Trends Changing Supply Chain Management Today. Choosing the optimal strategy for your business A Knowledge-Driven Consulting White Paper 2009 Corporation Six Key Trends Changing Supply Chain Management Today Choosing the optimal strategy for your business Contents Demand Planning.........................................

More information

CASE-IN-POINT: AVAYA'S SUPPLY CHAIN TRANSFORMATION - ENABLED BY A VISION FOR PEOPLE, PROCESS, AND TECHNOLOGY

CASE-IN-POINT: AVAYA'S SUPPLY CHAIN TRANSFORMATION - ENABLED BY A VISION FOR PEOPLE, PROCESS, AND TECHNOLOGY CASE-IN-POINT: AVAYA'S SUPPLY CHAIN TRANSFORMATION - ENABLED BY A VISION FOR PEOPLE, PROCESS, AND TECHNOLOGY April, 2015 Bryan Ball, Vice President and Group Director, Supply Chain, Retail and Operations

More information

Commit with. Confidence: The. Four Must-Haves. of S&OP. Contents. White Paper. 2 Executive Summary. 4 Why Is S&OP So Challenging?

Commit with. Confidence: The. Four Must-Haves. of S&OP. Contents. White Paper. 2 Executive Summary. 4 Why Is S&OP So Challenging? Commit with Confidence: The Four Must-Haves of S&OP White Paper 1 4 2 3 Contents 2 Executive Summary 4 Why Is S&OP So Challenging? 6 How Can Enterprises Commit with Confidence? 10 E2open Facilitates S&OP

More information

Managing Third-Party. Service Providers. An Astea White Paper WHITEPAPER

Managing Third-Party. Service Providers. An Astea White Paper WHITEPAPER Managing Third-Party WHITEPAPER Service Providers An Astea White Paper Introduction For companies with a rapidly growing customer base, meeting an expanding demand for field service can be daunting. You

More information

SaaS: Interview With President and CEO of E2open

SaaS: Interview With President and CEO of E2open September 8, 2010 Michael Huang mhuang@needhamco.com 415-262-4898 SaaS: Interview With President and CEO of E2open Enterprise Software We had the opportunity to interview Mark Woodward, the President and

More information

RedPrairie > Retail > White Paper. The Bottom Line Benefits of Workforce Management in Retail Distribution

RedPrairie > Retail > White Paper. The Bottom Line Benefits of Workforce Management in Retail Distribution The Bottom Line Benefits of Workforce Management in Retail Distribution 2 TABLE OF CONTENTS Executive Summary 3 Today s Labor Challenges 4 Case Study CSK Auto 5 New Approach to Workforce 6 Management Benefits

More information

More, Faster and On Time: Addressing Today s Supply Chain Challenges in Aerospace and Defense

More, Faster and On Time: Addressing Today s Supply Chain Challenges in Aerospace and Defense More, Faster and On Time: Addressing Today s Supply Chain Industry White Paper Contents 2 Flying high in the airline industry 3 Playing defense 4 Ramp and rate readiness as the key to success 4 The integration

More information

EXECUTIVE SUMMARY Organizational Structure

EXECUTIVE SUMMARY Organizational Structure EXECUTIVE SUMMARY Organizational Structure ORGANIZATIONAL STRUCTURE The Procurement and Logistics Group (PLG) provides centralized end-to-end supply chain services including, strategic sourcing, demand

More information

The expression better, faster, cheaper THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT

The expression better, faster, cheaper THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT Cloud Solutions for IT Management WHITE PAPER THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT How Progressive IT Organizations Are Using Hosted Solutions To Deliver On Time, On Budget, On Quota and

More information

Supporting the Perfect Order: Collaborative S&OP and VMI

Supporting the Perfect Order: Collaborative S&OP and VMI Supporting the Perfect Order: Collaborative S&OP and VMI October 30, 2012 Frankfurt, Germany Gary Neights Director, Product Management The Multi-Echelon Supply Chain Plan Your Supplier s Suppliers Your

More information

Accenture Perfect CPG Analytics. End-to-end analytics services for fact-based business decisions and high-performing execution

Accenture Perfect CPG Analytics. End-to-end analytics services for fact-based business decisions and high-performing execution Accenture Perfect CPG Analytics End-to-end analytics services for fact-based business decisions and high-performing execution Moving from insights to action at speed Consumer Packaged Goods (CPG) companies

More information

Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery

Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery The ServiceMax Whitepaper Executive Summary The time has come for field service organizations to also reap the benefits

More information

Outsourcing Manufacturing: A 20/20 view

Outsourcing Manufacturing: A 20/20 view Outsourcing Manufacturing: A 20/20 view OUTSOURCING MANUFACTURING is becoming a well-established approach for companies that want to strategically manage materials in today s fast-paced business environment.

More information

Strategic Sourcing & Procurement Excellence

Strategic Sourcing & Procurement Excellence Strategic Sourcing & Procurement Excellence Mastering sustainable procurement strategies to generate significant value for your organisation through effective cost reduction and increased efficiency Singapore,

More information

Enabling HR service delivery

Enabling HR service delivery Enabling HR service delivery Cloud HR 9 10 HR shared services and Outsourcing Global privacy and Security 11 12 Social media 10 HR Shared Services and Outsourcing Has your organization implemented service

More information

White Paper Looking Behind the Cloud How Subscriptions Impact the Way Software Companies Operate JAN 2014

White Paper Looking Behind the Cloud How Subscriptions Impact the Way Software Companies Operate JAN 2014 Software We make it happen. Better. White Paper Looking Behind the Cloud How Subscriptions Impact the Way Software Companies Operate JAN 2014 Better Relationships Introduction Customers as Advocates The

More information

SOURCE ID RFID Technologies and Data Capture Solutions

SOURCE ID RFID Technologies and Data Capture Solutions SOURCE ID RFID Technologies and Data Capture Solutions RFID - a vital link for streamlining in-store inventory and supply chain management Source ID believes that worldwide demand for RFID based technology

More information

IBM Software IBM Business Process Management Suite. Increase business agility with the IBM Business Process Management Suite

IBM Software IBM Business Process Management Suite. Increase business agility with the IBM Business Process Management Suite IBM Software IBM Business Process Management Suite Increase business agility with the IBM Business Process Management Suite 2 Increase business agility with the IBM Business Process Management Suite We

More information

Realizing the Full Value of GHX. A GHX Education Paper for Healthcare Supply Chain Professionals

Realizing the Full Value of GHX. A GHX Education Paper for Healthcare Supply Chain Professionals Realizing the Full Value of GHX A GHX Education Paper for Healthcare Supply Chain Professionals Realizing the Full Value Realizing the Full of GHX of GHX A GHX Education Paper for Healthcare Supply Chain

More information

Service Lifecycle Management Solutions

Service Lifecycle Management Solutions Service Lifecycle Management Solutions Complete Visibility & Control of Your Service Supply Chain The service landscape is shifting. Customer demands continue to increase. It is no longer enough to just

More information

Global Presence. Contents. A refreshing approach to business. Our vision is to grow our reputation as a globally trusted authority in B2B integration

Global Presence. Contents. A refreshing approach to business. Our vision is to grow our reputation as a globally trusted authority in B2B integration Global Presence Contents 2. Global Presence 3. The Data Interchange Difference 5. Case Study 7. Solution Portfolio 9. EDI With Your Customers 11. EDI With Your Suppliers 13. e-invoicing 15. Managed File

More information

Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator

Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator Introduction Enterprise Data Hub Accelerator Retail Sector Use Cases Capabilities Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator Introduction Enterprise Data Hub Accelerator

More information

NetVision. NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management. Solution Datasheet

NetVision. NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management. Solution Datasheet Version 2.0 - October 2014 NetVision Solution Datasheet NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management According to analyst firm Berg Insight, the installed base

More information

WHITE PAPER. Reducing Inventories and Cost of Operations While Improving Customer Support

WHITE PAPER. Reducing Inventories and Cost of Operations While Improving Customer Support WHITE PAPER Reducing Inventories and Cost of Operations While Improving Customer Support Applied Industrial Technologies Corporate Headquarters 1 Applied Plaza «Cleveland, OH 44115 216-426-4000 www.applied.com

More information

Exceptional Customer Experience: The New Supply Chain Management Focus

Exceptional Customer Experience: The New Supply Chain Management Focus White Paper Exceptional Customer Experience: The New Supply Chain Management Focus Jonathan Gross Contents A Fresh Look at Supply Chain Management....2 Factors Driving the Integration of Supply Chain Management

More information

Customer Service Analytics: A New Strategy for Customer-centric Enterprises. A Verint Systems White Paper

Customer Service Analytics: A New Strategy for Customer-centric Enterprises. A Verint Systems White Paper Customer Service Analytics: A New Strategy for Customer-centric Enterprises A Verint Systems White Paper Table of Contents The Quest for Affordable, Superior Customer Service.....................................

More information

Guide to Improving Forecast Accuracy

Guide to Improving Forecast Accuracy www.demandsolutions.com Guide to Improving Forecast Accuracy A 10-point plan for creating more accurate demand information A Management Series White Paper Presented by Demand Solutions No one doubts that

More information

4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility

4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility ebook 4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility 4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility S U P P L Y C H A I N Content Introduction Tool

More information

Retail Industry Executive Summary

Retail Industry Executive Summary Mobile Business Intelligence: Better Decisions Anywhere You Do Business Retail Industry Executive Summary Business Intelligence (BI) and Mobility Applications are top priorities for today s retail business.

More information

Supply Chain Acceleration: Our Offering for Enabling Growth

Supply Chain Acceleration: Our Offering for Enabling Growth Supply Chain Acceleration: Our Offering for Enabling Growth Supply Chain Acceleration Services Supply Chain Acceleration (SCA) brings together 30 years of supply chain knowledge and domain expertise, that

More information

Big Data and Telecom Analytics Market: Business Case, Market Analysis & Forecasts 2014-2019

Big Data and Telecom Analytics Market: Business Case, Market Analysis & Forecasts 2014-2019 Brochure More information from http://www.researchandmarkets.com/reports/2643647/ Big Data and Telecom Analytics Market: Business Case, Market Analysis & Forecasts 2014-2019 Description: Big Data refers

More information

MANAGED SERVICES ENTERPRISE MOBILITY SOLUTIONS

MANAGED SERVICES ENTERPRISE MOBILITY SOLUTIONS MARKET RESEARCH PROPOSAL Market Research Proposal MANAGED SERVICES ENTERPRISE MOBILITY SOLUTIONS 2009 MARKET REQUIREMENTS AND OPPORTUNITIES ANALYSIS Special Founding Sponsorship Opportunity Through September

More information

Whitepaper 2014 THE ECONOMICS OF TRANSPORTATION MANAGEMENT SYSTEMS 1

Whitepaper 2014 THE ECONOMICS OF TRANSPORTATION MANAGEMENT SYSTEMS 1 2014 1 Even in a soft economy, transportation costs in the United States have continued to increase, and there is every reason to expect these increases to continue. According to the 2014 CSCMP State of

More information

IBM Global Process Services. Next-generation business process outsourcing for Natural Resources

IBM Global Process Services. Next-generation business process outsourcing for Natural Resources IBM Global Process Services Next-generation business process outsourcing for Natural Resources 2 IBM Global Process Services Australia s mining, petroleum, and LNG companies across the Natural Resources

More information

Omni-Channel Central Solutions

Omni-Channel Central Solutions Omni-Channel Central Solutions Let Your Network Do the Selling Our goal is to get the right product to the right customer at the right price and the right time. We selected Manhattan to be that core foundational

More information

SUSTAINING COMPETITIVE DIFFERENTIATION

SUSTAINING COMPETITIVE DIFFERENTIATION SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec

More information

Harness the value of information throughout the enterprise. IBM InfoSphere Master Data Management Server. Overview

Harness the value of information throughout the enterprise. IBM InfoSphere Master Data Management Server. Overview IBM InfoSphere Master Data Management Server Overview Master data management (MDM) allows organizations to generate business value from their most important information. Managing master data, or key business

More information

ENTERPRISE MANAGEMENT AND SUPPORT IN THE INDUSTRIAL MACHINERY AND COMPONENTS INDUSTRY

ENTERPRISE MANAGEMENT AND SUPPORT IN THE INDUSTRIAL MACHINERY AND COMPONENTS INDUSTRY ENTERPRISE MANAGEMENT AND SUPPORT IN THE INDUSTRIAL MACHINERY AND COMPONENTS INDUSTRY The Industrial Machinery and Components Industry Manufacturers in the industrial machinery and components (IM&C) industry

More information

Integrated Sales and Operations Business Planning for Chemicals

Integrated Sales and Operations Business Planning for Chemicals Solution in Detail Chemicals Executive Summary Contact Us Integrated Sales and Operations Business Planning for Chemicals Navigating Business Volatility Navigating Volatility Anticipating Change Optimizing

More information

Four Clues Your Organization Suffers from Inefficient Integration, ERP Integration Part 1

Four Clues Your Organization Suffers from Inefficient Integration, ERP Integration Part 1 Four Clues Your Organization Suffers from Inefficient Integration, ERP Integration Part 1 WHY ADOPT NEW ENTERPRISE APPLICATIONS? Depending on your legacy, industry, and strategy, you have different reasons

More information

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges

More information

Seagate builds supply chain driven by customer demand

Seagate builds supply chain driven by customer demand CASE STUDY Seagate builds supply chain driven by customer demand Challenge Create a more responsive supply chain that will support business practices such as vendor-managed inventory, JIT hub replenishment,

More information

The Business Value of a Complete Front Office and Back Office Process and Technology

The Business Value of a Complete Front Office and Back Office Process and Technology The Business Value of a Complete Front Office and Back Office Process and Technology WHITE PAPER NEW ECONOMIC REALITIES One of the most complex management challenges found in any enterprise today is managing

More information

Sales Performance Management Market by Solution, by Services - Global Forecast to 2020

Sales Performance Management Market by Solution, by Services - Global Forecast to 2020 Brochure More information from http://www.researchandmarkets.com/reports/3259745/ Sales Performance Management Market by Solution, by Services - Global Forecast to 2020 Description: Sales Performance Management

More information

QlikView for supply chain

QlikView for supply chain QlikView for supply chain Consumer products qlik.com QlikView for the consumer products supply chain Political Increased regulatory and compliance pressures Political uncertainty Heightened environmental

More information

> Cognizant Analytics for Banking & Financial Services Firms

> Cognizant Analytics for Banking & Financial Services Firms > Cognizant for Banking & Financial Services Firms Actionable insights help banks and financial services firms in digital transformation Challenges facing the industry Economic turmoil, demanding customers,

More information

A global leader in driving high performance through supply chain management outsourcing

A global leader in driving high performance through supply chain management outsourcing Business Process Outsourcing Accenture Supply Chain BPO Services A global leader in driving high performance through supply chain management outsourcing Accenture is helping today's leading companies meet

More information

Achieving high performance with Accenture s on-demand solution for the chemical industry. Driving business performance with SAP Business ByDesign

Achieving high performance with Accenture s on-demand solution for the chemical industry. Driving business performance with SAP Business ByDesign Achieving high performance with Accenture s on-demand solution for the chemical industry Driving business performance with SAP Business ByDesign 2 Accenture helps small to mid-size companies and subsidiaries

More information

B2B Integration and Collaboration: Strategies for Building a ROI Business Case

B2B Integration and Collaboration: Strategies for Building a ROI Business Case B2B Integration and Collaboration: Strategies for Building a ROI Business Aberdeen conducted a survey of over 191 supply chain executives (Chief Supply Chain Officer Survey, January 2011) where only 14%

More information

THE SMARTER SUPPLY CHAIN OF THE FUTURE

THE SMARTER SUPPLY CHAIN OF THE FUTURE THE SMARTER SUPPLY CHAIN OF THE FUTURE IBM Global Chief Supply Chain Officer Study (C) 2008 asbl Atomium / Artists Rights Society (ARS), New York / SABAM, Brussels Photo Number: WC6D8959 Economic Volatility...

More information

Gain a competitive advantage.

Gain a competitive advantage. Fully Integrated, End-to-End Business Management Provide a higher level of customer service. Improve internal business process. Improve bottom line. Gain a competitive advantage. End-to-End Business management

More information

Increasing operational efficiency through improved customer service a case from the process maintenance business

Increasing operational efficiency through improved customer service a case from the process maintenance business Increasing operational efficiency through improved customer service a case from the process maintenance business Jaana Auramo, Kari Tanskanen and Johanna Småros Department of Industrial Engineering and

More information

Supply Chain Performance: The Supplier s Role

Supply Chain Performance: The Supplier s Role Supply Chain Performance: The Supplier s Role March 2005 Industry Directions Inc. www.industrydirections.com Companies of all sizes are realizing that they no longer have complete control over their market

More information

Accenture Enterprise Services for Metals. Delivering high performance in enterprise resource planning

Accenture Enterprise Services for Metals. Delivering high performance in enterprise resource planning Accenture Enterprise Services for Metals Delivering high performance in enterprise resource planning The metals industry faces unique levels of process complexity, which make the deployment of enterprise

More information

QlikView for Supply Chain. Automotive, Industrial and Aerospace

QlikView for Supply Chain. Automotive, Industrial and Aerospace QlikView for Supply Chain Automotive, Industrial and Aerospace QlikView for the Automotive, Industrial and Aerospace Supply Chain Political Increased regulatory and compliance pressures Political uncertainty

More information

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE Business Value Guide SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE INTRODUCTION What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that

More information

How successful is your campaign and promotion management? Towards best-practice campaign management strategies

How successful is your campaign and promotion management? Towards best-practice campaign management strategies How successful is your campaign and promotion management? Towards best-practice campaign management strategies Welcome to the new normal Businesses today are under unprecedented pressure to increase spending

More information

Building Relationships by Leveraging your Supply Chain. An Oracle White Paper December 2001

Building Relationships by Leveraging your Supply Chain. An Oracle White Paper December 2001 Building Relationships by Leveraging your Supply Chain An Oracle White Paper December 2001 Building Relationships by Leveraging your Supply Chain EXECUTIVE OVERVIEW This white paper illustrates why a fusion

More information

Defining a blueprint for a smarter data center for flexibility and cost-effectiveness

Defining a blueprint for a smarter data center for flexibility and cost-effectiveness IBM Global Technology Services Cross-industry Defining a blueprint for a smarter data center for flexibility and cost-effectiveness Analytics-based services provide insight for action 2 Defining a blueprint

More information

Retailers Discover New Ways to Drive Consistent Margins on Fuel Sales

Retailers Discover New Ways to Drive Consistent Margins on Fuel Sales Retailers Discover New Ways to Drive Consistent Margins on Fuel Sales Improving gasoline margins and throughput volumes remain top-of-mind for convenience store operators, high-volume retailers and grocers

More information

Outstanding Functionality, Flexible Configuration and Fast Implementation

Outstanding Functionality, Flexible Configuration and Fast Implementation OneOffice Enterprise Resource Planning (ERP) OneOffice ERP supports all the back office activities in your business right through to financial accounting and control. It operates across multiple companies,

More information

Accenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning

Accenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning Accenture Enterprise Services for Chemicals Delivering high performance in enterprise resource planning An innovative, comprehensive and proven approach that helps chemical companies accelerate enterprisewide

More information

Insights into Enterprise Telecom Expense Management

Insights into Enterprise Telecom Expense Management IBM Software Industry Solutions Telecom Expense Management Insights into Enterprise Telecom Expense Management Trends and Best Practices Insights into Enterprise Telecom Expense Management Introduction

More information

How to Cheat and Make Better Decisions with Predictive Analytics. Track 1 Session 3

How to Cheat and Make Better Decisions with Predictive Analytics. Track 1 Session 3 How to Cheat and Make Better Decisions with Predictive Analytics Track 1 Session 3 Robert Heaney - Title: Lead Analyst, Supply Chain Management - Company: Aberdeen Group - Email : Bob.Heaney@Aberdeen.com

More information

InforCloudSuite. Distribution Enterprise. Overview INFOR CLOUDSUITE DISTRIBUTION ENTERPRISE 1

InforCloudSuite. Distribution Enterprise. Overview INFOR CLOUDSUITE DISTRIBUTION ENTERPRISE 1 InforCloudSuite Distribution Enterprise Overview INFOR CLOUDSUITE DISTRIBUTION ENTERPRISE 1 What if... You could implement an enterprise solution customized for distribution without the risks of traditional

More information

Four distribution strategies for extending ERP to boost business performance

Four distribution strategies for extending ERP to boost business performance Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution

More information

Retail Analytics & Merchandise Planning System (RAMP) Smarter Retailing from Professional Advantage

Retail Analytics & Merchandise Planning System (RAMP) Smarter Retailing from Professional Advantage Retail Analytics & Merchandise Planning System (RAMP) Smarter Retailing from Professional Advantage When it comes to merchandise planning, many retailers are restricted by a lack of timely and accurate

More information

Transparency in Supply Chains

Transparency in Supply Chains Transparency in Supply Chains Rob Allan January 13, 2015 2014 IBM Corporation What is transparency Why is transparency so difficult How to achieve transparency Benefits of transparency IBM s road to transparency

More information

White Paper February 2009. IBM Cognos Supply Chain Analytics

White Paper February 2009. IBM Cognos Supply Chain Analytics White Paper February 2009 IBM Cognos Supply Chain Analytics 2 Contents 5 Business problems Perform cross-functional analysis of key supply chain processes 5 Business drivers Supplier Relationship Management

More information

An Enterprise Resource Planning Solution for Mill Products Companies

An Enterprise Resource Planning Solution for Mill Products Companies SAP Thought Leadership Paper Mill Products An Enterprise Resource Planning Solution for Mill Products Companies Driving Operational Excellence and Profitable Growth Table of Contents 4 What It Takes to

More information

Chaos to Clarity. Why Strategic CFO s Demand AP Automation 43% 55% 75% Written by Bottomline Technologies

Chaos to Clarity. Why Strategic CFO s Demand AP Automation 43% 55% 75% Written by Bottomline Technologies Chaos to Clarity Why Strategic CFO s Demand AP Automation 55% 43% 75% Written by Bottomline Technologies Chaos to Clarity Why Strategic CFO s Demand AP Automation What s at the top of the modern CFO s

More information

WHITEPAPER. Creating and Deploying Predictive Strategies that Drive Customer Value in Marketing, Sales and Risk

WHITEPAPER. Creating and Deploying Predictive Strategies that Drive Customer Value in Marketing, Sales and Risk WHITEPAPER Creating and Deploying Predictive Strategies that Drive Customer Value in Marketing, Sales and Risk Overview Angoss is helping its clients achieve significant revenue growth and measurable return

More information

Competitor or Partner?

Competitor or Partner? Manfred Schmitz, Patrick Hung Fai Ma Competitor or Partner? Equipment vendors are getting more and more involved into the telecom operators business via Managed Services Vendors are expanding their service

More information

ima Barriers to Change in Information Technology Decisions Sponsored by NetSuite Results of a 2015 IMA Survey

ima Barriers to Change in Information Technology Decisions Sponsored by NetSuite Results of a 2015 IMA Survey ima The Association of Accountants and Financial Professionals in Business Results of a 2015 IMA Survey Sponsored by NetSuite About IMA IMA, the association of accountants and financial professionals in

More information