Agile Project Management
|
|
|
- Gillian York
- 10 years ago
- Views:
Transcription
1 Agile Project Management An innovative approach to project management Project simlation from beginning to end Podczas symlacji projekt poznasz techniki i narzędzia wykorzystywane do różnych projektów, m.in. SCRUM, Kanban. Przećwiczysz podejście do zarządzania projektami bazjące na idei ciągłego czenia się, nastawione na dostosowywanie i poszkiwanie nowych rozwiązań. Podczas warsztat Agile: New at EY Academy of Bsiness! dowiesz się, dlaczego warto żywać Agile Project Management zrozmiesz, jak Lean Agile wpływa na lepsze rezltaty zrozmiesz, do jakich typów projektów stosować podejście Agile orientować się w pojęciach i praktykach stosowanych w projektach realizowanych w sposób zwinny zrozmieć korzyści płynące z zastosowania metod zwinnych, ale i wymagania względem organizacji zrozmieć, z jakich powodów powinniśmy zmienić sposób naszej pracy, aby osiągać lepsze rezltaty w pracy projektowej przy mniejszym nakładzie pracy zastosować kanban do zarządzania portfelem projektów, projektami Agile i codziennymi zadaniami
2 Modle 4. Agile Project Management Every project can be agile! Become a project leader who bilds a team and get the same effects in a considerbaly shorter period of time. The Agile Approach allows for the complete se of the team s potential and creativity. For who? We invite the following people to participate in or corse: Project managers and team leaders PMO directors and employees Members of project teams and people interested in project management Project sponsors and company managers Benefits Upon completion of this modle, participants will be able to: recognize sitations / projects in which it is worth to apply agile approach define bsiness reqirements in a way that facilitates their change dring the project se the Agile approach in yor projects combine the skills and tools gained in other modles with the agile approach in sitations where it is desirable and beneficial (eg. network design, risk analysis, critical chain method, etc..) Bild an Agile team and actively participate dring the implementation of projects Day 1 Introdction to Agile Project Management Introdction to the principles and vales Agile Manifesto - 4 bases and 12 bases, how to read and how to adapt to any organization Vales - traditional management and comparison to Agile Organizational challenges in implementing Agile Pillars of Agile, which is what yo shold se in the organization, so that we can talk abot the work in accordance with the approach of Agile The main problems of today's organizations and projects - what Agile approach and introdces changes to the organization Why so Agile effectiveness and the reslts are better with less work Myths abot Agile Day 2 Workshop: Practical application of Agile Project Management Simlation of the project from beginning to end - tools and approaches sed in different projects. System implementation, organizational change, learning the most effective techniqes of project team work. Agile PM in an organization Bildin an Agile team in an organization Agile PM and SCRUM what is SCRUM, when and how to se it, exercises showing how SCRUM works Agile PM i Kanban what is Kanban, when and how to se is, exercises showing how to se Kanban Understanding Agile PM throgh exercises Initiation of the project (card design, planning, backlog and ser stories) Planning Implementation (mapping, estimation, prioritization, implementation plans) Planning iterations (ingredients - ceremonies iteration) implementation of Agile (reporting, change management, risk management) Overview of iterations (retrospective)
3 Date and location May 2015, Warszawa Classes take place at or conference center in the Focs bilding which is located on the al. Armii Ldowej 26 street. The corse rns from 9:00am to 5:00pm. Two coffee breaks and hot lnch are schedled dring the day. Price The price for participation in the corse is 2090 zł +23% VAT per person. Registration Anyone interested in participating in the corse shold complete the registration form (fond on the last page of this booklet) and send it via to: Additional information or corses flfill the reqirements of the professional development schemes of international professional bodies sch as: ACCA and IIA. Materials, coffe breaks, hot lnch and a certificate of participation are all inclded in the price. Payment mst be made prior to the commencement of the corse
4 EY Academy of Bsiness al. Armii Ldowej Warsaw tel The fll offer of or corses can be fond on or website: Follow s on Facebook: In order to expand and frther widen the knowledge already gained we recommend additional training: PMP - An intensive five-day training corse that prepares yo for the international PMP examination according to the crrent edition of the PMBOK Gide. Aimed at managers who already have a working knowledge and experience in project management. Process Management - two modle training that incldes two strategy games which aim to effectively teach the correct description of the bsiness process and improve the fnctioning of the process. The workshop is focsed mainly on the processes in trading companies (clean office). Participation in both two-day workshops allows yo to get certified by KAIZEN Facilitator. FINANCE - a comprehensive series of training sessions featring practical aspects of corporate finance for people who, are working with financial data on a daily basis and have a thorogh financial edcation. The programme consists of three training modles in the field of reading and interpretation of financial statements, analysis of financial sitation and evalation of investment projectsfinancial risk management. We also offer other corses inclding: Risk Management - A two-day corse aimed at managers and employees interested in the risk analysis in an organisation, the internal aditors and all those who wold like to learn risk management. Knowledge management - a workshop that comprehensively considers the isse of knowledge management. Techniqes for all prposes (acqisition, location, creation, transfer, and retention of knowledge) are discssed. All aspects of knowledge management (strategic, hman and technical), the research of knowledge management, strategy development and implementation of knowledge management are also discssed. Law for Managers - what every manager shold know before calling a lawyer - a series of for one-day corses aimed at raising awareness of the bsiness environment and knowledge of the practical aspects of the law that make it easier to fnction in bsiness and in private life. There is also the possibility to organize an in company corse. This is possible throgh an individal order by the client.
5 Registration form We kindly ask yo to complete the following form and send it via to: or fax: All information regarding the corse will be sent to the specified address. Name and Srname Job Title Mailing address Telephone nmber: Address for invoice: I heard abot this corse from: o newspapers o o offer sent to my company o website o other sorce I confirm my participation in the following corse o Agile Project Management o May 2015, Warsaw I give my consent for an electronic invoice to be sent to: o No o Yes ( ): Terms and conditions of taking part in Ernst & Yong Academy of Bsiness Ltd. corses: In order to take part in the corse, the above form mst be filled ot and sent via to: [email protected] or by fax: The payment for the corse mst be settled at least 5 bsiness days prior to the commencement of the corse. The payment shold be settled throgh a bank transfer. Accont details are as follows: HSBC Bank Polska accont nmber (PLN): Terms and conditions of cancelling participation in Ernst & Yong Academy of Bsiness Ltd. corses: It is possible to withdraw from the corse pon receipt of a written resignation at least 7 days prior to the commencement of the corse. If the deadline is missed, the participant mst pay the fll fee of the corse. The cancelation of participation in the corse does not reslt in refnd of the payment. However, it is possible to replace the participant nable to attend. Please note that absence at the corse training does not provide a basis for reimbrsement for training. Ernst & Yong Academy of Bsiness Ltd. reserves the right to cancel or reschedle the training. In accordance with art. Paragraph of the Act of 18 Jly 2002 on electronic services (Jornal of Laws No. 144, item. 1204), I agree to receive information from Ernst & Yong Academy of Bsiness Ltd., by to the above given , information regarding the corse as well as information abot other training prodcts. I also agree to the processing of my personal data for prposes of obtaining information from Ernst & Yong Academy of Bsiness Ltd. al. Armii Ldowej 26, Warsaw (according to the Law of Data Protection, Coll. Laws of 2002 No. 101, item. 926, as amended). At the same time I declare that I have been informed of my right to appeal an approval, which will reslt in the immediate termination of the sending of commercial information. I hereby declare that I have read and accept the above terms and conditions. Date and signatre Company stamp EY. All rights reserved. Ernst & Yong Academy of Bsiness sp. z o.o. al. Armii Ldowej Warszawa District Cort for the City of Warsaw, Economic Dept. XII of the National Cort Register; KRS: , NIP: , Initial capital: 50,000 zł
NAPA TRAINING PROGRAMS FOR:
NAPA TRAINING PROGRAMS FOR: Employees Otside Sales Store Managers Store Owners See NEW ecatalog Inside O V E R V I E W 2010_StoreTrainingBrochre_SinglePg.indd 1 5/25/10 12:39:32 PM Welcome 2010 Store Training
MSc and MA in Finance and Investment online Study an online MSc and MA in Finance and Investment awarded by UNINETTUNO and Geneva Business School
MSc and MA in Finance and Investment online Stdy an online awarded by UNINETTUNO and Geneva Bsiness School Awarded by Geneva Bsiness School Geneva Barcelona Moscow Class profile The connects yo with stdents
Corporate performance: What do investors want to know? Innovate your way to clearer financial reporting
www.pwc.com Corporate performance: What do investors want to know? Innovate yor way to clearer financial reporting October 2014 PwC I Innovate yor way to clearer financial reporting t 1 Contents Introdction
Introduction to HBase Schema Design
Introdction to HBase Schema Design Amandeep Khrana Amandeep Khrana is a Soltions Architect at Clodera and works on bilding soltions sing the Hadoop stack. He is also a co-athor of HBase in Action. Prior
Effective governance to support medical revalidation
Effective governance to spport medical revalidation A handbook for boards and governing bodies This docment sets ot a view of the core elements of effective local governance of the systems that spport
A guide to safety recalls in the used vehicle industry GUIDE
A gide to safety recalls in the sed vehicle indstry GUIDE Definitions Aftermarket parts means any prodct manfactred to be fitted to a vehicle after it has left the vehicle manfactrer s prodction line.
Curriculum development
DES MOINES AREA COMMUNITY COLLEGE Crriclm development Competency-Based Edcation www.dmacc.ed Why does DMACC se competency-based edcation? DMACC tilizes competency-based edcation for a nmber of reasons.
Social Work Bursary: Academic year 2015/16 Application notes for students on undergraduate courses
Social Work Brsary: Academic year 2015/16 Application notes for stdents on ndergradate corses These notes are for ndergradate stdents who have previosly received a brsary. Please make sre yo complete the
CRM Customer Relationship Management. Customer Relationship Management
CRM Cstomer Relationship Management Farley Beaton Virginia Department of Taxation Discssion Areas TAX/AMS Partnership Project Backgrond Cstomer Relationship Management Secre Messaging Lessons Learned 2
DIRECT TAX LAWS Taxability of Capital Gains on By-back of Shares - Debate ignites after AAR s rling in RST s case BACKGROUND 1. Recently, the Athority for Advance Rlings ( AAR ) in the case of RST, In
HSBC Internet Banking. Combined Product Disclosure Statement and Supplementary Product Disclosure Statement
HSBC Internet Banking Combined Prodct Disclosre Statement and Spplementary Prodct Disclosre Statement AN IMPORTANT MESSAGE FOR HSBC CUSTOMERS NOTICE OF CHANGE For HSBC Internet Banking Combined Prodct
High Availability for Microsoft SQL Server Using Double-Take 4.x
High Availability for Microsoft SQL Server Using Doble-Take 4.x High Availability for Microsoft SQL Server Using Doble-Take 4.x pblished April 2000 NSI and Doble-Take are registered trademarks of Network
Purposefully Engineered High-Performing Income Protection
The Intelligent Choice for Disability Income Insrance Prposeflly Engineered High-Performing Income Protection Keeping Income strong We engineer or disability income prodcts with featres that deliver benefits
The Institute Of Commercial Management. Prospectus. Start Your Career Here! www.icm.ac.uk [email protected]
The Institte Of Commercial Management Prospects Start Yor Career Here! www.icm.ac.k [email protected] The fondation of every state is the edcation of it s yoth. Diogenes Laertis Welcome... Althogh we are
High Availability for Internet Information Server Using Double-Take 4.x
High Availability for Internet Information Server Using Doble-Take 4.x High Availability for Internet Information Server Using Doble-Take 4.x pblished April 2000 NSI and Doble-Take are registered trademarks
Form M-1 Report for Multiple Employer Welfare Arrangements (MEWAs) and Certain Entities Claiming Exception (ECEs)
U.S. Department of Labor Employee Benefits Secrity Administration Room N5511 200 Constittion Avene, NW Washington, DC 20210 P-450 Form M-1 Report for Mltiple Employer Welfare Arrangements (MEWAs) and Certain
Executive Coaching to Activate the Renegade Leader Within. Renegades Do What Others Won t To Get the Results that Others Don t
Exective Coaching to Activate the Renegade Leader Within Renegades Do What Others Won t To Get the Reslts that Others Don t Introdction Renegade Leaders are a niqe breed of leaders. The Renegade Leader
A great place to make a living... and a life.
A great place to make a living... and a life. University of Dayton Benefits Smmary Family-friendly and flexible benefits The opportnity to enrich the lives of others, to match yor talents to the work of
GUIDELINE. Guideline for the Selection of Engineering Services
GUIDELINE Gideline for the Selection of Engineering Services 1998 Mission Statement: To govern the engineering profession while enhancing engineering practice and enhancing engineering cltre Pblished by
CPA CANADA PRESENTS INCOME TAX PRACTICE COURSE 2014
THE DEFINITIVE TAX COURSE FOR GENERAL PRACTITIONERS CPA CANADA PRESENTS INCOME TAX PRACTICE COURSE 2014 WEST November 1-7, 2014 Banff Part Lodge Resort & Conference Centre BANFF, AB EAST November 29-December
Deploying Network Load Balancing
C H A P T E R 9 Deploying Network Load Balancing After completing the design for the applications and services in yor Network Load Balancing clster, yo are ready to deploy the clster rnning the Microsoft
EMC VNX Series. EMC Secure Remote Support for VNX. Version VNX1, VNX2 300-014-340 REV 03
EMC VNX Series Version VNX1, VNX2 EMC Secre Remote Spport for VNX 300-014-340 REV 03 Copyright 2012-2014 EMC Corporation. All rights reserved. Pblished in USA. Pblished Jly, 2014 EMC believes the information
Our business is to help you take care of your business. Throgmorton Outsourcing Services. HR Services Payroll Immigration Health & Safety
Or bsiness is to help yo take care of yor bsiness Throgmorton Otsorcing Services HR Services Payroll Immigration Health & Safety Hman Resorces Throgmorton is dedicated to providing HR spport for bsinesses
Teachable Moments for Personal Finance Education. Introduction
Teachable Moments for Personal Finance Edcation Best Practices for Implementing USA Fnds Life Skills and Other Financial Literacy Resorces Introdction Stdents who leave yor instittion eqipped with both
Planning a Smart Card Deployment
C H A P T E R 1 7 Planning a Smart Card Deployment Smart card spport in Microsoft Windows Server 2003 enables yo to enhance the secrity of many critical fnctions, inclding client athentication, interactive
Planning and Implementing An Optimized Private Cloud
W H I T E PA P E R Intelligent HPC Management Planning and Implementing An Optimized Private Clod Creating a Clod Environment That Maximizes Yor ROI Planning and Implementing An Optimized Private Clod
personal income insurance product disclosure statement and policy Preparation date: 26/03/2004
personal income insrance prodct disclosre statement and policy Preparation date: 26/03/2004 personal income Insrer CGU Insrance Limited ABN 27 004 478 371 AFS Licence No. 238291 This is an important docment.
Corporate Communication
ROTTERDAM SCHOOL OF MANAGEMENT ERASMUS UNIVERSITY EXECUTIVE SUMMER COURSE CORPORATE COMMUNICATION 2016 Exective Smmer Corse Corporate Commnication SUMMER COURSE 20-24 JUNE 2016 FIVE THEMES IN CORPORATE
Planning a Managed Environment
C H A P T E R 1 Planning a Managed Environment Many organizations are moving towards a highly managed compting environment based on a configration management infrastrctre that is designed to redce the
Closer Look at ACOs. Putting the Accountability in Accountable Care Organizations: Payment and Quality Measurements. Introduction
Closer Look at ACOs A series of briefs designed to help advocates nderstand the basics of Accontable Care Organizations (ACOs) and their potential for improving patient care. From Families USA Janary 2012
Accelerated Leadership Performance Program
PROGRAM SNAPSHOT For: Emerging and high potential early career and middle-managers Focs: Behavioral dynamics of leadership Method: Accelerated Learning Dration: 18 weeks Commitment: 6 x 1 day workshops,
FINANCIAL FITNESS SELECTING A CREDIT CARD. Fact Sheet
FINANCIAL FITNESS Fact Sheet Janary 1998 FL/FF-02 SELECTING A CREDIT CARD Liz Gorham, Ph.D., AFC Assistant Professor and Family Resorce Management Specialist, Utah State University Marsha A. Goetting,
Periodized Training for the Strength/Power Athlete
Periodized Training for the /Power Athlete Jay R. Hoffman, PhD, FACSM, CSCS *D The se of periodized training has been reported to go back as far as the ancient Olympic games. Its basic premise is that
CRM Customer Relationship Management. Customer Relationship Management
CRM Cstomer Relationship Management Kenneth W. Thorson Tax Commissioner Virginia Department of Taxation Discssion Areas TAX/AMS Partnership Project Backgrond Cstomer Relationship Management Secre Messaging
TUESDAY, OCTOBER 6 WEDNESDAY, OCTOBER 7
TUESDAY, OCTOBER 6 Golf Oting 12:30 p.m. (shotgn start) Registration 2 6 p.m. WEDNESDAY, OCTOBER 7 Registration Desk 7 10 a.m. Continental Breakfast 7:30 8:30 a.m. General Session 8:30 9:30 a.m. Spotlight
Preparing your heavy vehicle for brake test
GUIDE Preparing yor heavy vehicle for brake test A best practice gide Saving lives, safer roads, ctting crime, protecting the environment Breaking the braking myth Some people believe that a locked wheel
Health Benefits Coverage Under Federal Law...
covers Labor Compliance 2014mx.pdf 1 11/19/2014 2:05:01 PM Compliance Assistance Gide Health Benefits Coverage Under Federal Law... The Affordable Care Act Health Insrance Portability and Accontability
Bosch Security Training Academy Training Course Catalogue 2015. uk.boschsecurity.com
Bosch Secrity Training Academy Training Corse Cataloge 2015 k.boschsecrity.com 2 Bosch Secrity Training Academy Training Corses 2015 Bosch Secrity Training Academy Training Corses 2015 3 Contents Enqiries
Accelerated Leadership Performance Program
Accelerated Leadership Performance Program Astralia s premier accelerated leadership program for women managers Managers that engage flly in the program retrn to their workplace as decisive, highly competent
Designing and Deploying File Servers
C H A P T E R 2 Designing and Deploying File Servers File servers rnning the Microsoft Windows Server 2003 operating system are ideal for providing access to files for sers in medim and large organizations.
Welcome to UnitedHealthcare. Ideally, better health coverage should cost less. In reality, now it can.
Welcome to UnitedHealthcare Ideally, better health coverage shold cost less. In reality, now it can. The plan designed with both qality and affordability in mind. Consistent, qality care is vitally important.
Chapter 1. LAN Design
Chapter 1 LAN Design CCNA3-1 Chapter 1 Note for Instrctors These presentations are the reslt of a collaboration among the instrctors at St. Clair College in Windsor, Ontario. Thanks mst go ot to Rick Graziani
Planning an Active Directory Deployment Project
C H A P T E R 1 Planning an Active Directory Deployment Project When yo deploy the Microsoft Windows Server 2003 Active Directory directory service in yor environment, yo can take advantage of the centralized,
Health Care ID Card Enhancements
State of California Health Care Enhancements Incorporating National WEDI Indstry Card Standards and the UnitedHealthcare Branding Transition UnitedHealthcare is the first health company to se the national
Introducing Revenue Cycle Optimization! STI Provides More Options Than Any Other Software Vendor. ChartMaker Clinical 3.7
Introdcing Revene Cycle Optimization! STI Provides More Options Than Any Other Software Vendor ChartMaker Clinical 3.7 2011 Amblatory EHR + Cardiovasclar Medicine + Child Health STI Provides More Choices
CONDON-MEEK, INC. 1211 Court Street Clearwater, FL 33756 [email protected] Phone: (727) 446-5051 Fax: (727) 449-1964
CONDON-MEEK, INC. 1211 Cort Street Clearwater, FL 33756 [email protected] Phone: (727) 446-5051 Fax: (727) 449-1964 Enclosed yo will find a non-admitted n Profit Package qote for Clearwater Neighborhood
SME Business. Solutions
SME Bsiness Soltions For more information, please contact SME Banking: Bahrain World Trade Center, East Tower 15th Floor Tel: 17 13 3383 Fax: 17 13 1043 E-mail: [email protected] ABOUT BMI BANK We re a yong,
Designing an Authentication Strategy
C H A P T E R 1 4 Designing an Athentication Strategy Most organizations need to spport seamless access to the network for mltiple types of sers, sch as workers in offices, employees who are traveling,
USA Funds Life Skills Course Summaries. Financial Aid and Paying for College. 101 How Will I Pay for My Higher Education?
USA Fnds Life Skills Corse Smmaries Financial Aid and Paying for College 101 How Will I Pay for My Higher Edcation? Teaches stdents how to find resorces and fnds to finance their higher edcation by examining
Your graduate degree from Defiance College will give you the
Yor gradate degree from Defiance College will give yo the knowledge and nderstanding necessary to meet yor professional goals and to provide leadership within yor chosen profession and yor commnity. Gradate
Owning A business Step-By-Step Guide to Financial Success
Owning A bsiness Step-By-Step Gide to Financial Sccess CONTACT US For more information abot any of the services in this brochre, call 1-888-845-1850, visit or website at bsiness.mac.com or stop by the
5 Using Your Verbatim Autodialer
5 Using Yor Verbatim Atodialer 5.1 Placing Inqiry Calls to the Verbatim Atodialer ( Yo may call the Verbatim atodialer at any time from any phone. The nit will wait the programmed nmber of rings before
An unbiased crawling strategy for directed social networks
Abstract An nbiased crawling strategy for directed social networks Xeha Yang 1,2, HongbinLi 2* 1 School of Software, Shenyang Normal University, Shenyang 110034, Liaoning, China 2 Shenyang Institte of
Position paper smart city. economics. a multi-sided approach to financing the smart city. Your business technologists.
Position paper smart city economics a mlti-sided approach to financing the smart city Yor bsiness technologists. Powering progress From idea to reality The hman race is becoming increasingly rbanised so
Curriculum for the course GENDER EQUALITY TRAINING FOR DECISION-MAKERS, EDUCATORS AND LEADERS OF NGOs
UDK 342.7 Me -13 EU Socrates project WO-MEN: GENDER EQUALITY CREATES DEMOCRACY No. 109771-CP-1-2003-1-LT-GRUNDTVIG-G1 Transnational Cooperation Project Co-financed by the Eropean Commission DG Edcation
The Good Governance Standard for Public Services
The Good Governance Standard for Pblic Services The Independent Commission for Good Governance in Pblic Services The Independent Commission for Good Governance in Pblic Services, chaired by Sir Alan Langlands,
A Contemporary Approach
BORICP01.doc - 1 Second Edition Edcational Psychology A Contemporary Approach Gary D. Borich The University of Texas at Astin Martin L. Tombari University of Denver (This pblication may be reprodced for
9 Setting a Course: Goals for the Help Desk
IT Help Desk in Higher Edcation ECAR Research Stdy 8, 2007 9 Setting a Corse: Goals for the Help Desk First say to yorself what yo wold be; and then do what yo have to do. Epictets Key Findings Majorities
Research on Pricing Policy of E-business Supply Chain Based on Bertrand and Stackelberg Game
International Jornal of Grid and Distribted Compting Vol. 9, No. 5 (06), pp.-0 http://dx.doi.org/0.457/ijgdc.06.9.5.8 Research on Pricing Policy of E-bsiness Spply Chain Based on Bertrand and Stackelberg
The Good Governance Standard for Public Services
The Good Governance Standard for Pblic Services The Independent Commission on Good Governance in Pblic Services Good Governance Standard for Pblic Services OPM and CIPFA, 2004 OPM (Office for Pblic Management
KEYS TO BEING AN EFFECTIVE WORKPLACE PERSONAL ASSISTANT
5 KEYS TO BEING AN EFFECTIVE WORKPLACE PERSONAL ASSISTANT by: John Barrett Personal assistants (PAs) and their ability to effectively provide essential spports at the workplace are extremely important
Candidate: Cassandra Emery. Date: 04/02/2012
Market Analyst Assessment Report 04/02/2012 www.resorceassociates.com To Improve Prodctivity Throgh People. 04/02/2012 Prepared For: Resorce Associates Prepared by: John Lonsbry, Ph.D. & Lcy Gibson, Ph.D.,
Tax Considerations for Charitable Gifting
Tax Considerations for Charitable Gifting Prepared by: Martin Kretzschmann CPA CA for Georgian Bay General Hospital Fondation October 24, 2014 Ideas to Redce Tax sing Charitable Giving Simple Gift dring
Professional Food Manager Certification Training Coursebook
Professional Food Manager Certification Training Corsebook Version 6.0 The NSF HealthGard Professional Food Manager Certification Training Corsebook is designed to prepare food managers for any of the
A Message from the CEO
October 2007 A Message from the CEO For the past 53 years, we have been recognized by or logo, name, competitive rates, and qality member service. All these have been vital to the strength of or organization.
