Premier Support for Lync Partners Tier 1

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1 Premier Support for Lync Partners Tier 1 Eğitim Tipi ve Süresi: 5 Days ILT This five-day instructor-led course provides delegates with the knowledge and skills to setup and troubleshoot Lync Server and various Lync Server issues. This course focuses on an introduction to Lync Server, supportability, publishing and validating a Lync topology, preparing Active Directory, Lync Server Control Panel and Management Shell, deploying standard and edge server, SIP routing, call management features, UM integration, sign in troubleshooting, the central management store, conferencing, synthetic transactions, SharePoint integration, and the collect logs button. Target Audience: This course is intended for Premier Lync Server partners that have met certification requirements for this Tier One course. Prerequisites Before attending this course, delegates must have Lync 2010 MCTS (Exam ), Lync 2010 MCITP (Exams and ), or OCS 2007 R2 MCTS (Exam ) or any one of the following: or or Configuring Microsoft Windows Vista Client (Exam ) Windows 7, Configuring (Exam ) Windows 7, Enterprise Desktop Support Technician (Exam ) Pro: Windows 7, Enterprise Desktop Administrator (Exam ) CompTIA A Networking Essentials (Exam ) Windows Server 2008 Network Infrastructure, Configuring (Exam ) Cisco CCNA CompTIA Networking CompTIA Server ( CompTIA Networking would be recommended but not mandatory) Windows Server 2008 Active Directory, Configuring (Exam ) Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure (Exam ) CompTIA Server

2 Delegates will learn how to At the end of this course you will be able to: Identify Lync 2010 server and client features Understand the supported topologies, hardware, infrastructure, and coexistence models Understand and identify all the steps that go into planning a Lync environment Define a topology using Topology Builder Go through the necessary steps to prepare Active Directory for Lync Be able to use the Lync Server Control Panel to manage users and computers in the topology Use PowerShell to complete basic tasks Deploy Lync Standard and Edge server Understand basic SIP Routing Understand the requirements and features of call management Grasp the concept and features of integrated Unified Messaging and Lync Troubleshoot Lync sign in Identify what is stored in the CMS and how to trouble shoot it Go over Lync Server conferencing capabilities and how to plan for it Deploy Synthetic Transactions Integrate SharePoint with Lync environments Know how to use the collect logs button Outline Module 1: Introduction to New Features This module introduces you to the new features of Lync Server Introduction to New Features of Lync New Client Features What's New for Devices Module 2: Lync Server 2010 Supportability This module introduces the guidelines around topologies, hardware, and software in regards to what Lync Server 2010 supports. Supportability Module 3: Lync Server 2010 Planning Tool This module introduces the guidelines around topologies, hardware, and software in regards to what Lync Server 2010 supports.

3 Installing the Planning Tool Module 4: Lync Server Topology Builder Introduction This module introduces the Lync Server Topology Builder. Preparing the lab Environment Installing the Topology Builder Starting the Topology Builder and Creating a Central Site Exploring the Topology Builder to Define a Second Central Site with Standard Edition Front End Topology Defining and Enterprise Edition Front End Pool Topology Defining an Archiving and Monitoring Server Further Exploration of the Topology Builder Module 5: Preparing Active Directory Domain Services for Lync Server 2010 This module helps you prepare Active Directory Domain Services for Lync Server Preparing Active Directory Domain Services for Lync 2010 Lab : Preparing Active Directory Domain Services for Lync Server 2010 Preparing Active Directory Module 6: Communications Server Control Panel This module introduces the Communications Server Control Panel management tool. The topics in this section give an overview on how to use Communications Server Control Panel to configure and manage your Lync Server 2010 deployment. Communications Server Control Panel Lync Server Management Shell Lab : Managebility Modalities using Communications Server Control Panel Overall Layout Basic Layout Inline Form Overlay Form Table Toolbar Filter and Search IM/Presence Conferencing Voice routing Clients Module 7: Lync Server Management This module introduces Lync Server Management Shell.The topics in this section give basic guideline on how to use Lync Server Management Shell to configure and manage your Lync Server 2010 deployment. Lync Server Management Shell Windows Power Shell for Microsoft Lync Server 2010 Management Shell Sample Scripts

4 Lab : Manageability Modalities PowerShell Exploration Listing the Policy and Setting Cmdlets Creating New Policies Modifying Existing Policies Assigning Policies Removing Policies Working with Settings Lab : Manageability Modalities PowerShell Exploration (Optional) Search New Communicator User Module 8: Deploying Standard Edition Server and Director This module introduces the process for installing Lync Server 2010Standard Edition Server and Director Servers. Deploying Lync Server 2010 Standard Edition Deploying Lync Server 2010 Director Lab : Deploying Standard edition Server and Director Deploying Lync Server 2010 Standard Edition Server Deploying the Director Module 9: Deploying Edge Server for External User Access This module introduces the student to Edge Server for Lync Server Deploying Edge Components for External user Access Lab : Deploying Edge Server Define the Topology for a Single Edge Server Export the Topology and Copy it to the Edge Server Setup the Edge Server Configure DNS for Edge Support Setup Reverse Proxy Server Configuring Support for External Access Module 10: Basic SIP Routing Mechanism for Lync This module introduces the concept of routing with SIP signaling. Because the path of the signaling can travel over any IP network and is likely to have processing along the path (UAS), tracking the path of the signal is critical to ensure the UAC and UAS do not miss critical call-processing data. SIP Call Routing Module 11: Call Management Features This module introduces the background concepts you should know for planning and deploying Enterprise Voice call management features. Call Management Features Overview and Planning

5 Call Management Features Configuration Lab : Call Management Features Configuring the Response Group Service Verifying the Workflow Vehavior Configuring Agent Anonymity Configuring the Call Park Service Experiencing the Call Park Service Configuring Announcements for Unassigned Numbers Module 12: Exchange UM Integration This module introduces Lync Server 2010 integration with Exchange Unified Messaging (UM) for combining voice messaging and messaging into a single messaging infrastructure. Exchange Unified Messaging Integration Lab : Exchange 2010 UM Integration Configuring Lync Server 2010 integration with Exchange 2010 UM Module 13: Lync Sign-in This module explains the sign-in process for the Lync 2010 rich client and how to troubleshoot problems during sign-in. Lync 2010 Sign In Steps Lync 2010 Sign In Troubleshooting Lab : Exploring Lync Sign InAccess Virtual Machines Capture Baseline Sign-in Data Analyze Baseline Data Troubleshooting Module 14: Central Management Store This module covers the new Central Management Store feature for Lync Server Central Management Store (CMS) Module 15: Conferencing This module introduces conferencing, including the components, hardware and software, and major steps in the deployment process. Conferencing Lab : Configuring and Using Unified Conferencing Configuring Dial-in conferencing Experiencing Dial-in conferencing Create and Edit conferencing Site Policies Create and Apply a conferencing User Policy Module 16: Synthetic Transactions

6 This module introduces Synthetic Transactions, which represent monitoring and validation tools to simulate (end-to-end) feature transactions as if they have been performed by actual user clients. Synthetic Transaction can be used by monitoring tools - like System Center Operations Manager - to perform automated health state and performance monitoring. Synthetic Transactions Lab : Synthetic Transactions Health Testing with Synthetic Transactions Module 17: SharePoint Integration This module introduces SharePoint integration and Lync skills search integration along with Lync Photo. Exchange 2010 UM Integration Lab : Configure Skill Search Integration Configure Lync to display picture Module 18: Collect Logs Button Investigation This module introduces discusses Collect Logs Button in regards to the Lync client for reporting audio quality issues. Collect Logs Button Lab : Exchange 2010 UM Integration BRB and MQD Visualizer Tool Additional Reading To help you prepare for this class, review the following resources: Partner Lync Support Tier 1 Pre-Read Material Bilginç IT Academy Telefon: Fax: E-posta: Adres: Huzur Mahallesi Fatih Caddesi No:67 Kat:4 4.Levent/İstanbul

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