Part of Certas Energy. Taking care of your home heating needs TEAM ENERGY

Transcription

1 TEAM ENERGY Part of Certas Energy Taking care of your home heating needs

2 Our Service Promise Team Energy is committed to delivering the highest standards of customer service and care. Our promise to you is: All of our engineers are OFTEC registered. We only fit parts from a reputable supplier and all parts have a 12 month guarantee. Our engineers carry a comprehensive van stock of spares, where a part is not readily available a replacement is sourced promptly and a return visit arranged. Most emergency calls are attended to within 24 hours of a call being reported (excludes weekends). We plan service intervals and keep a history of visits and parts fitted. Any estimate for work will be given on request and will be free of charge. Very pleased with the response from Team Energy over the weekend. is working perfectly now. Mr G, Hastings For complete peace of mind

3 Important Information Our Plan Parts are not covered on the plan and will be charged in addition with any associated labour. The plan is open to boilers over 20 years old. Our Plan: What is covered in our plan: control and limit thermostats, baffles, burner gaskets, burner motor, combustion head, control box, draught tube, electrodes assembly, flame sensor, flexible coupling, flexible oil line, fuel pump, impeller, ignition transformer, nozzle, sight door assembly, oil filter element, circulating pump, time clock/programmer, and the motorised valves. What is not covered in our plan: Heat exchangers, heat storage tank, refractory linings, boiler casing and insulations; Any other part of the heating system, including firevalve, that is not an intrinsic part of the boiler; Damage to the appliance or components caused by any circumstances other than normal wear and tear and outside the control of the contractor; Any work required that falls under Part P Electrical Regulations; s more than 20 years old; Pipe work alteration and flue alteration. Please note: Any parts (inc consumables) required and additional labour to fit these parts on our FIRST VISIT are not covered on the plan and will be charged in addition. What is not covered where the plan provides cooker care: Hot/top plates, cooker casing/doors or lids, cooker thermometer and ceramic baffles. NB. Not all types of cooker are accepted on our plans, any cooker acceptance would be subject to inspection at first visit. Renewal of service plans: Contracts are automatically renewed annually at the rates currently in force at the date of the renewal. You can terminate the contract on one month s written notice. Please see clause 6 of the enclosed terms & conditions for information about your cancellation rights. renewal is payable in advance or by monthly Direct Debit if included with your oil payment. charges are payable when invoiced. Please see the terms & conditions for details about the payment and termination rights. * Areas that are excluded Certain areas of England and Wales, depending on engineer availability. Applies only to Certas Energy UK Limited.

4 r ld r ld TEAM ENERGY Your boiler s best friend Heating your home should be both cost effective and worry-free. By servicing your boiler regularly, you may be able to increase its efficiency by up to 8%, which amounts to a significant saving over the course of a year. Add to that the inconvenience caused when it breaks down and it really does pay to look after your boiler with at least one service per year. Team Energy provides maintenance packages designed to ensure your heating system is running efficiently and brings you total peace of mind. Working with a number of oil brands within Certas Energy, our team of locally based OFTEC registered engineers, working throughout England and Wales*, can service your boiler on a regular basis and attend to emergency breakdowns. Choose one of our tailored plans to suit you With our plans you can sit back and relax knowing you re in safe hands. Plan Having your boiler serviced annually not only ensures that it is in good working order but also that it operates safely. Our Plan does exactly this. Annual services can help to prolong the life of your boiler. Plan For extra peace of mind you can upgrade to our Plan which offers an annual boiler service plus a one year guarantee to cover breakdowns, replacement parts and labour. Please refer to our schedule of maintenance for full details. Maintenance Plans Comparison Service Breakdown x Parts x Labour x

5 Benefits you ll instantly warm to Save money Well maintained boilers use less fuel saving you money Peace of mind Minimise the inconvenience of a boiler breakdown Extended boiler life Regular servicing can help to prolong the life of your boiler A safer home A properly maintained boiler means fewer emissions which is better for you and the environment Join one of our plans for extra helpful perks By joining one of our maintenance plans, you ll save at least 25% off our standard uncontracted prices, plus you ll get a reminder when your boiler is due its next service. You may also be able to better manage the cost of routine servicing on a monthly basis by adding it to your heating oil bill. We can also arrange to inspect and service your oil cooker to keep it in tiptop condition. To book a service or join one of our maintenance plans, simply complete and sign the application form and return to us in the pre-paid envelope enclosed. Tel: info@teamenergy.eu Our and maintenance plans are subject to our Terms and Conditions, copies of which are available at or by calling Certas Energy UK Limited. 302 Bridgewater Place, Birchwood Park, Warrington, Cheshire, WA3 6XG Registered in England No

6 Maintenance Plan Application Form Tick the plan you require 1 service per year 1 service per year 2 services per year 2 services per year Surname:... First name(s): Mr/Mrs/Miss/Ms... Address: Postcode:... Tel. (Home):... Tel. (Mobile):... Tel. (Business): Account number (if known):... Current oil supplier:... Equipment to be covered by this agreement: Make:... type:... Rating (BTU):... Year installed:... Type of fuel:... I would like to pay monthly for routine servicing by Direct Debit with my oil account and understand that chargeable breakdowns are payable on invoicing. I would like my first service during the month of:... I declare that the information above is true and correct to the best of my knowledge. Signature:...Date:... Full terms & conditions available at This contract is subject to inspection at the first service/emergency visit. We will use your details above to set up the relevant or Plan for you. Text messaging and is the easiest way for you to be kept up to date about great deals from Team Energy. To opt in to receive either or both, please tick SMS (text messaging): [ ] [ ] Team Energy will collect, process and/or use the information provided by You ( Personal Data ) to ensure you receive the high levels of customer service we would expect and to let you know about offers that may be of interest to you (by mail and/or electronic communications depending on your preference). You may access and review your Personal Data or ask us to correct, amend, delete or block your Personal Data. You may withdraw your consent at any time by contacting us at info@teamenergy.eu. If you would like to know more please contact the Data Protection Officer at Certas Energy UK Limited, 302 Bridgewater Place, Birchwood Park, Warrington, WA3 6XG or see for our Privacy Policy. INTERNAL USE ONLY Referral/rep number:... PLEASE COMPLETE & RETURN IN THE PREPAID ENVELOPE PROVIDED