BIOMASS BOILER. Servicing and Maintenance Years. No Renewable Products Installed, Maintained

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1 BIOMASS BOILER Servicing and Maintenance No. 1 Provider of Renewable Energy Products 550+ Renewable Products Installed, Maintained 40+ Years Combined Heating Experience

2 Providing you with support throughout the life of your biomass boiler IT IS VITAL YOU SERVICE YOUR BOILER ANNUALLY Hundreds of successful renewable technology product installations and service visits around the UK would testify to the reliability of VG as a trusted supplier. With a comprehensive team of specialists and technicians, we can offer a range of extensive support services designed to keep your biomass boiler operating efficiently and profitably. At VG Biomass, we are committed towards delivering the highest levels of customer service throughout the life of your biomass boiler system. We have over 40 years combined heating experience and our Biomass Technicians are regularly trained to the highest possible standards, giving you the peace of mind and confidence in VG Biomass. To give you further peace of mind, every VG Biomass boiler system comes with a Free Full 5 Year Heat Exchanger Warranty and 2 Year Moving Parts Warranty. WHY YOU SHOULD SERVICE YOUR BOILER REGULARLY 1. Your warranty is only valid if it has been serviced by a HETAS Registered Heating Technician 2. Failure to get your boiler serviced and checked each year may mean your insurance will refuse to cover it in the event of a claim 3. Servicing your boiler annually will save you money 4. Your boiler will last longer with an annual boiler service 5. Regular servicing keeps you and your property safe ash mirrored possible technical wid len h width wi lengh w height We are a HETAS Registered Business safety thermostat reserve bushing boiler temperature sensor lambda sensor flue gas temp. sensor fire door ash bin 900l ash mirrored possible filling and emptying safety return heat flow heat return safety flow flue gas pipe

3 ANNUAL SERVICE PLAN Boiler servicing carried out annually is an essential part of the upkeep of your home or business heating system, and will ensure your biomass system continues to perform at the very highest level long after it s been installed. We fully expect your VG Biomass boiler system to provide you with hassle free heating and hot water 365 days a year. If you experience a problem with your boiler, or if you simply want to sign up to our annual service plan, our experienced service team are on hand to provide technical expertise Nationwide. SERVICE PLAN OPTIONS SERVICE PLAN Annual Service Only No Emergency call out charge (An hourly labour charge applies) PLATINUM PLAN Annual Service Included Parts Included X Labour Included GOLD PLAN Annual Service Included Parts Included Labour Included Unlimited Callouts Please call us on to discuss our Service Plan options and pricing further with our servicing department or complete our form on the reverse of this brochure. WHAT IS INCLUDED IN OUR ANNUAL SERVICE PLAN What the Annual Service Plan Includes Visual inspection of the boiler, pipework, chimney system and electrical system Run de-ashing systems to remove main build-up of ash inside combustion areas Monitor and watch augers, chains and plates, inspect for damage, correct chain tension Stop de-ashing systems on the panel. The remaining ash can be removed with a hoover / scraper Scrape and clean all accessible areas of the internal area of the boiler, heat exchanger, airways etc.. Inspect all fire bricks and reposition where required Grease all nipples on every motor, shaft and cog Inspect/replace all seals on boiler doors Test effective draw and integrity of chimney Test operation of all fans / motors / augers Inspect operation of register cleaning mechanism and clogs Test & recharge expansion vessel Ensure boiler is functioning at the correct operating pressure Empty ash bin for customer Inspect and test all associated safety devices Ignite boiler manually until flue gas set temperature reached then switch to continuous mode ensuring 3 port valve is operating correctly Run boiler in full load operation setting and engage register de-ashing setting Set boiler back to continuous mode ensuring boiler cutting out on thermostat Undertake a very thorough clean of all boiler and panels and house Sign boiler service record book

4 ONE OFF BOILER REPAIR & BREAKDOWN SERVICE Nationwide Network of Service Technicians Between 09.00am 5.00pm Monday to Friday contact our Servicing Team on VG Offices Aberdeenshire Our expert field engineers are available 5 days a week and provide a fast response service. If you contact VG Biomass before 11am with a boiler breakdown or repair requirement, we will endeavour to respond to your request that same day. If you contact us after 11am, we will endeavour to respond to your request within 24 hours. Ayrshire Yorkshire We service all types of boiler systems Biomass Oil Gas LPG Whatever the boiler type, be it biomass, gas, lpg, VG has the expertise to repair any boiler system. Before we come out to your property we would call you to confirm the price. What we offer We are a turn-key organisation and completely project manage biomass boiler projects from start to finish We design, supply, build, commission, install and service biomass boiler systems Free Full 5 Year Heat Exchanger Warranty and 2 Year Moving Parts Warranty Master heat meter remote monitoring/system remote monitoring RHI Accreditation Application Handover Pack and Customer Training Customer Service Telephone Support

5 AWARD WINNERS: The Scottish Farmer Agricultural Supplier Award 2012, Energy Supplier of the Year VG ENERGY HEAD OFFICE Waterside Farm Glasgow Rd, Galston Ayrshire, KA4 8PB Company No Tel: Fax: ABERDEENSHIRE OFFICE Unit 7 Thainstone Centre Inverurie, AB51 5XZ Tel: YORKSHIRE OFFICE Skipton Auction Market Gargrave Road, Skipton North Yorkshire, BD23 1UD Tel: Connect and stay in touch with VG VG Energy Accreditations VGEnergyLtd VG Biomass can help you generate energy and income Call: info@vgenergy.co.uk

6 SIGN UP TO OUR ANNUAL BIOMASS BOILER SERVICE PLAN You can sign up to our Annual Service Plan in a variety of ways. 1. Complete the form below and send to our Galston office address 2. Call us on us on info@vgenergy.co.uk 4. Complete our online form at Name: Postcode: Company Name: Address: Telephone: Model of Biomass Boiler: Date of Installation: Tick your Service Option: Gold Platinum Service Plan Signature: Date:

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