ILEC Central Office. Exhibit A- (SKK-1) Case No. U Witness: Kuhn Page 1 of 1

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1 ILEC Central Office UDLC Central Office Terminal Fiber Feeder Cable UDLC RT Exhibit A- (SKK-1) Case No. U Witness: Kuhn Page 1 of 1 IDF MDF DS0 CLEC Collocated Space Tie- Cable All- Copper FDI Traditional 2 Wire Analog UNE Loop END USER Cabling from CLEC Collocation Space to IDF CLEC appearance on an IDF placed when CLEC collocates in end office. ILEC Switch DS0 DS1 No ILEC Switch Appearance on MDF IDLC Central Office Terminal Fiber Feeder Cable IDLC RT Note: The number of frames and wiring involved may vary based on the layout in the central office

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13 Exhibit A - (JDE-1) Case No. U Witness: Ehr 10 Pages

14 56.1 Percent Installations Completed Within the Customer Requested Due Date for Loop With LNP Definition: Percent installations completed within the customer requested due date when that date is greater than or equal to the standard offered interval as defined on the CLEC OnLine web site or, if expedited (accepted or not accepted), the date agreed to by SBC Midwest. Exclusions: Specials and Interconnection Trunks. UNE-P captured in the POTS or Specials measurements. Orders that are not N, T, or C. CLEC caused and/or end-user caused misses. NPAC caused delays unless caused by SBC Midwest. Business Rules: The start time is the date of the receipt of an accurate LSR. The Completion Date is the day that SBC Midwest personnel complete the service order activity. Standard installation intervals are documented on CLEC Online. Should the intervals change, the implementation of this PM will be updated to reflect the change as of the effective date of the change. For Bulk Project Process coordinated conversions, for purposes of this measure the Customer Requested Due Date is the due date negotiated between SBC Midwest and the CLEC. The base of items is out of WFA (Work Force Administration) and it is reported at an order level to account for different measurement standards based on the number of circuits per order. Deleted: in Deleted: manua Deleted: l Deleted: If the CLEC submits the LSR prior to 3:00 p.m. the CLEC may request a 3-day interval. If the LSR is submitted after 3:00 p.m. the CLEC can request a 4- day interval. Deleted:

15 Levels of Disaggregation: Aggregate Loop with LNP (1-10) Loop with LNP (11-20) Loop with LNP (>20) Single LSR or Enhanced Daily Process Coordinated Hot Cuts LNP with Loop Frame Due Time LNP with Loop IDLC LNP with Loop Defined Batch Process Coordinated Hot Cuts LNP with Loop Frame Due Time LNP with Loop IDLC LNP with Loop Bulk Batch Process Coordinated Hot Cuts LNP with Loop Frame Due Time LNP with Loop IDLC LNP with Loop Calculation: Report Structure: # of orders installed within customer Reported for CLEC and all CLECs. requested due date total orders installed) * 100 Measurement Type: IL/IN/MI/WI OH Tier 1 Remedied High Tier 2 Remedied High Benchmark: 95% within the customer requested due date for Aggregate only. Coordinated Conversion-specific results (all disaggregations other than Aggregate)are provided on a diagnostic basis and are not subject to damages or assessments. Deleted: -- Formatted: Bullets and Numbering Deleted: -- Deleted: -- Deleted: <#>CHC - Diagnostic -- Loop with LNP (1-10) -- Loop with LNP (11-20) -- Loop with LNP (21-24) <#>FDT Diagnostic -- Loop with LNP (1-10) -- Loop with LNP (11-20) -- Loop with LNP (21-24) <#>Projects (As mutually agreed upon by CLECs and SBC Midwest or as defined as Projects on the CLEC Online website. The steps for access to the above Project information are: 1) Go to CLEC Online, 2) Select CLEC Handbook, 3) Choose an Ameritech State, 4) Select Ordering, 5) Select Due Date Matrix, 6) Select Resale matrix or UNE matrix. <#> Loop with LNP (Service request/order with >100 lines, circuits and/or telephone numbers, or mutually agreed to) all service requests/orders included in the Projects disaggregation are excluded from any other disaggregation. Deleted: Count Deleted: N, T, C Deleted: N, T, C Deleted: excluding those requested earlier than the standard offered interval) Deleted: and Projects Deleted: CHC and FDT Deleted:

16 114. Percentage of Premature Disconnects (Coordinated Cutovers) Definition: Percentage of coordinated cutover orders where SBC Midwest prematurely disconnects the customer 10 minutes or more prior to the CLEC call to start the cutover (CHC) or scheduled time for the conversion (FDT and IDLC). Exclusions: None Business Rules: For Enhanced Daily conversions - A CHC premature disconnect occurs any time SBC Midwest disconnects the CLEC customer 10 or more minutes prior to the CLEC calling to initiate the CHC for CHC orders, or 10 minutes or more prior to the scheduled time for FDT orders. For Defined Batch and Bulk Project conversions - A premature disconnect occurs any time SBC Midwest disconnects the CLEC customer 10 minutes or more prior to the scheduled start time for FDT conversions, or the time of the CLEC call to SBC Midwest LOC start a CHC conversion. An IDLC premature disconnect (regardless of conversion type) occurs any time SBC Midwest disconnects the CLEC customer 10 or more minutes prior to the start of the scheduled IDLC conversion window. Deleted: cutovers Deleted: an FDT conversion Deleted: Deleted: CHC and FDT orders, by definition, must consist of 1-24 lines, therefore this measure only includes orders with 1-24 lines. Deleted: Defined Batch Inserted: Defined Batch Deleted: For conversions - Inserted: For conversions - Levels of Disaggregation: Single LSR or Enhanced Daily Process Coordinated Hot Cuts LNP with Loop Frame Due Time LNP with Loop IDLC LNP with Loop Defined Batch Process Coordinated Hot Cuts LNP with Loop Frame Due Time LNP with Loop IDLC LNP with Loop Bulk Batch Process Coordinated Hot Cuts LNP with Loop Frame Due Time LNP with Loop IDLC LNP with Loop Formatted: Bullets and Numbering Formatted: Bullets and Numbering Calculation: (# of prematurely disconnected CHC/FDT LNP with Loop orders total coordinated CHC/FDT LNP with Loop orders) * 100 Measurement Type: Report Structure: Reported for CLEC, all CLECs, and SBC Midwest Affiliate.

17 IL/IN/MIWI OH Tier 1 Remedied High Tier 2 Remedied High Benchmark: 2% or less premature disconnect orders as defined in the Business Rule section above.

18 Coordinated Cutover LNP with Loop Provisioning Interval Deleted: CHC/FDT Definition: The % of Coordinated Cutover LNP with Loop orders completed by SBC Midwest within the established provisioning intervals. Exclusions: CLEC caused delays (e.g., no dial tone from CLEC, CLEC translations) that do not allow SBC Midwest the opportunity to complete CHC/FDT LNP with Loop within the designated interval. Business Rules: The start time for the interval is either the time the CLEC calls the SBC Midwest LOC to initiate the conversion (CHC), or the scheduled time for the conversion (FDT), or the time of the first lift of the first loop for an IDLC conversion. The end time of a conversion is when SBC Midwest notifies the CLEC that the cutover has been completed (CHC and IDLC), or when the SBC Midwest technician completes the cross-connect to the CLEC facilities (FDT). Standard intervals for the various Coordinated Cutover processes are defined in the Coordinated Cutover process documentation maintained and available on CLEC OnLine. Effective July 2004, standard intervals are as listed below, and are subject to change through the CLEC User Forum or as mandated by regulatory order. Should the intervals change, this PM will be updated to reflect the change as of the effective date of the change, and the documentation below will be updated at the next six-month collaborative review. Single LSR or Enhanced Daily Process CHC or FDT <10 Loops One Hour CHC or FDT Loops Two Hours IDLC Four Hours Defined Batch Process CHC and/or FDT within Normal Business Hours One hour for 20 loops; any partial increment of 20 increases the interval by one hour (e.g. 21 loops has a standard interval of two hours) CHC and/or FDT Outside Normal Business Hours One hour for 25 loops; any partial increment of 25 increases the interval by one hour (e.g. 26 loops has a standard interval of two hours) IDLC Four Hours unless in a batch of more than 80 loops, which would have a five hour standard (unless worked Outside Normal Business Hours, in which case the four-hour standard applies) Bulk Project Process CHC, FDT or IDLC - Negotiated on an individual-case basis. Deleted: CHC/FDT Deleted: Lines Deleted: <#>CHC/FDT LNP with Loop with greater than 24 loops (including multiple LSRs totaling 25 or more lines to the same customer premise on the due date). Deleted: : Deleted: <#>IDLC (pair gain systems) identified on or before the due date. <#>Any order in the FMOD process Formatted: Bullets and Numbering Deleted: is at the direction of the CLEC and based on a negotiated and scheduled time for coordinated hot cut orders (CHC). For CHC orders, the clock starts when the Deleted: and Deleted: called Deleted: call Inserted: call Deleted: s Inserted: s Deleted: to notify Formatted: Bullets and Numbering Formatted: Bullets and Numbering Formatted: Bullets and Numbering Deleted: For FDT orders, the clock starts at the scheduled due time and ends when the SBC Midwest technician completes the cross-connect to the CLEC facilities. This measurement only includes Coordinated Hot Cuts and FDT orders with 1-24 loops. A conversion with 25 or more lines (including multiple orders totaling 25 or more lines to the same customer premise on the same due date) is considered a project and is negotiated with the CLEC at the time of conversion.

19 Levels of Disaggregation: Single LSR or Enhanced Daily Process CHC and/or FDT LNP with Loop IDLC LNP with Loop Defined Batch Process CHC and/or FDT LNP with Loop IDLC LNP with Loop Bulk Project Process CHC and/or FDT LNP with Loop IDLC LNP with Loop Calculation: Report Structure: (Total CHC/FDT LNP with Loop Orders completed within the Reported by CLEC, all CLECs, and SBC Midwest Affiliate. designated interval total CHC/FDT LNP with Loop Orders completed) * 100. Measurement Type: IL/IN/MI/WI OH Tier 1 Remedied Med Tier 2 Remedied Med Benchmark: 90% of orders completed within the standard interval Formatted: Bullets and Numbering Formatted: Bullets and Numbering Formatted: Bullets and Numbering Deleted: CHC/LNP with loop <#>< 10 lines <#>10-24 lines FDT/LNP with loop <#>< 10 lines lines Deleted: Lines Deleted: CHC/FDT LNP with Loop for < 10 Lines 90% within one hour. CHC/FDT LNP with Loop for Lines 90% within two hours.

20 This current PM is duplicative of PM 114.1, as it reports on the inverse of the percent orders where the interval is met. SBC proposes deletion of this measure. Should deletion not be agreed to, SBC proposes the following red-line changes, including elimination of the potentially duplicative remedies Percentage of SBC Midwest Caused Delayed Coordinated Cutovers Deleted: Page Break Definition: Percentage of SBC Midwest-caused late coordinated cutover orders in excess of X (30, 60 and 120) minutes beyond the defined standard interval Exclusions: Business Rules: A coordinated cutover order is delayed if SBC Midwest s work is not complete within the defined standard interval Standard intervals for the various Coordinated Cutover processes are defined in the Coordinated Cutover process documentation maintained and available on CLEC OnLine. Effective July 2004, standard intervals are as listed below, and are subject to change through the CLEC User Forum or as mandated by regulatory order. Should the intervals change, this PM will be updated to reflect the change as of the effective date of the change, and the documentation below will be updated at the next six-month collaborative review. Single LSR or Enhanced Daily Process CHC or FDT <10 Loops One Hour CHC or FDT Loops Two Hours IDLC Four Hours Defined Batch Process CHC and/or FDT within Normal Business Hours One hour for 20 loops; any partial increment of 20 increases the interval by one hour (e.g. 21 loops has a standard interval of two hours) CHC and/or FDT Outside Normal Business Hours One hour for 25 loops; any partial increment of 25 increases the interval by one hour (e.g. 26 loops has a standard interval of two hours) IDLC Four Hours unless in a batch of more than 80 loops, which would have a five hour standard (unless worked Outside Normal Business Hours, in which case the four-hour standard applies) Bulk Project Process CHC, FDT or IDLC - Negotiated on an individual-case basis. Deleted: CHC Deleted: Ameritech Deleted: s Deleted: from the time the CLEC calls to initiate a CHC plus the allowed appropriate interval for the cut. Deleted: FDT Percentage of Ameritech caused late coordinated cutovers in excess of X (30, 60 and 120) minutes after the scheduled cut time. Deleted: Any order in the FMOD process Formatted: Bullets and Numbering Deleted: X (30, 60, and 120) minutes after the scheduled plus allowable work time for the cutover. Formatted: Bullets and Numbering Formatted: Bullets and Numbering Formatted: Bullets and Numbering Deleted: <#>For CHC orders any delay is calculated starting from the time the CLEC calls to initiate the CHC plus the appropriate time interval allowed for the cut to be completed in (1 hour for CHC orders with less than 10 lines, 2 hours for CHC orders with lines) until the time of completion of the CHC work. <#>For FDT Orders the delay is calculated starting from the scheduled time for the FDT cutover, plus the appropriate time allowed for the cut to be completed in (1 hour for CHC orders with less than 10 lines, 2 hours for CHC orders with lines) until the time of completion of the FDT work. cut time. CHC and FDT orders, by definition, must consist of 1-24 lines, therefore this measure only includes orders with 1-24 lines

21 Levels of Disaggregation: Single LSR or Enhanced Daily Process CHC and/or FDT LNP with Loop IDLC LNP with Loop Defined Batch Process CHC and/or FDT LNP with Loop IDLC LNP with Loop Bulk Project Process CHC and/or FDT LNP with Loop IDLC LNP with Loop Calculation: Report Structure: (# of SBC Midwest caused late coordinated CHC/FDT/IDLC LNP Reported for CLEC, all CLECs, and SBC Midwest Affiliate. with Loop orders completed in excess of X (30, 60 and 120) minutes total coordinated CHC/FDT/IDLC LNP with Loop orders completed) * 100 Measurement Type: IL/IN/MI/WI OH Tier 1 None None Tier 2 None None Benchmark: 8% or less of SBC Midwest coordinated conversions delayed beyond 30 minutes Formatted: Bullets and Numbering Formatted: Bullets and Numbering Formatted: Bullets and Numbering Deleted: <#>CHC LNP with Loop FDT LNP with Loop Deleted: Deleted: Remedied Deleted: Low Deleted:, 2% delayed beyond 60 minutes, and 1% delayed beyond 120 minutes.

22 115.1 Percent Provisioning Trouble Reports (PTR) Definition: Measures the percent of Coordinated Conversion circuits for which the CLEC submits a trouble report on a completed order on the day of conversion. Exclusions: Reports for which the trouble is attributable to the SBC Midwest network (unless SBC Midwest had knowledge of the trouble prior to the due date). Non-measured reports (CPE, Interexchange, and Information reports). Business Rules: The percent of Coordinated Conversion circuits for which the CLEC submits a trouble report on a completed order on the day of conversion, or before noon on the next LOC business day. Levels of Disaggregation: Single LSR or Enhanced Daily Process Coordinated Hot Cuts LNP with Loop Frame Due Time LNP with Loop IDLC LNP with Loop Defined Batch Process Coordinated Hot Cuts LNP with Loop Frame Due Time LNP with Loop IDLC LNP with Loop Bulk Project Process Coordinated Hot Cuts LNP with Loop Frame Due Time LNP with Loop IDLC LNP with Loop Deleted: CHC/FDT Deleted: <#>IDLC (pair gain systems) identified on or before the due date Deleted: CHC/FD Deleted: T Deleted: CHC and FDT orders, by definition, must consist of 1-24 lines, therefore this measure only includes orders with 1-24 lines Formatted: Bullets and Numbering Formatted: Bullets and Numbering Deleted: <#>CHC Deleted: FDT Calculation: Report Structure: (Count of CHC/FDT/IDLC circuits for which the CLEC submits a trouble report on a completed order Reported by CLEC, all CLECs, and SBC Midwest Affiliate. on the day of conversion or before noon on the next LOC business day after conversion total # of CHC/FDT/IDLC circuits converted) * 100. Measurement Type: IL/IN/MI/WI OH Tier 1 Remedied High Tier 2 Remedied High Benchmark: Not to exceed 2% of total CHC/FDT/IDLC circuits converted

23 115.2 Mean Time To Restore Provisioning Trouble Report (PTR) Definition: Average duration of the outage from the receipt of the PTR to the time it is cleared. Exclusions: Non-measured reports (CPE, Interexchange, and Information reports). No access to the end user s location. Business Rules: The start time is when the report is received. The stop time is when the report is cleared. Levels of Disaggregation: Enhanced Daily Process Coordinated Hot Cuts LNP with Loop Frame Due Time LNP with Loop IDLC LNP with Loop Defined Batch Process Coordinated Hot Cuts LNP with Loop Frame Due Time LNP with Loop IDLC LNP with Loop Bulk Project Process Coordinated Hot Cuts LNP with Loop Frame Due Time LNP with Loop IDLC LNP with Loop Calculation: Report Structure: Σ[(Date and time the PTR is closed with the CLEC) - (date and time PTR is received)] total PTRs received. Measurement Type: Tier 1 None Tier 2 None Benchmark: Diagnostic Reported by CLEC, all CLECs, and SBC Midwest Affiliate. Deleted: CHC and FDT orders, by definition, must consist of 1-24 lines, therefore this measure only includes orders with 1-24 lines Formatted: Bullets and Numbering Formatted: Bullets and Numbering Formatted: Bullets and Numbering Deleted: <#>CHC FDT Deleted: customer

24 Exhibit A - (JDE-2) Case No. U Witness: Ehr 2 Pages

25 Exhibit JDE-2 Page 1 of Original Message----- From: EHR, JAMES D (AIT) Sent: Thursday, February 05, :41 AM To: 'Pat Webb'; 'Trabaris,Douglas W (Doug) - LGA'; 'Rodney Gregg'; 'Karen Kinard'; 'Karen Coleman'; MCKENZIE, DANIEL R (AIT); FRENTZ, SUSAN (AIT); FENNELL, KELLY A (AIT); 'Allen Francis'; 'Karl Henry'; 'Theresa Powell'; 'Timothy M Connolly'; 'WieckA@psc.state.wi.us'; 'Joe Serio'; 'bergmann@occ.state.oh.us'; 'hagans@occ.state.oh.us'; 'hardie@occ.state.oh.us'; 'Steve Reilly'; 'Nourse, Steve'; BARTON, JEFF (AIT); 'Mike Ashton'; '@ Walters, Ron'; 'Karol Krohn'; 'Gray, Abby'; HESS, TOM J (AIT); 'Marie Bakunas'; 'Richard Schwartz'; 'Hal Rees'; 'Tim Kagele'; 'Kevin Sosbe'; HAPPEL, RANDY (SBC-MSI); FERRIER, MARTHA (AIT); 'William A. Haas'; 'Choueiki, Hisham'; 'Peterman, Linda'; COTTRELL, MARK (SBCSI); NAVICKAS, DONNA (AIT); 'deborah.kuhn@mci.com'; 'McClerren, Sam'; SHEDLOCK, MARY (AIT); FLECK, PATRICIA (AIT); CULLEN, ANGELA M (SBCSI); MCDONALD, VICKI L (SWBT); BROWN, JUSTIN (SBC-OPS); MARIFKE, CHRISTINE J (AIT); EHR, JAMES D (AIT); UPHOLZER, JEFF (AIT); JERMAIN, JAMES F (AIT); MARINELLO, NANCY J (AIT); 'Jenn, Mark'; 'Scheiderer, Barbara'; 'Healy, Peter"'; 'Rod Cox'; 'Sapper, David PSC'; PONTO, CHRISTOPHER A (AIT); GOMEZ-MCKEON, VIVIAN (AIT); VERETTE, LYLE R (AIT); 'McNally, Todd'; 'Victor Leung'; 'Heitland, Joy L.'; 'Redman-Carter, Julia A.'; 'Reed, Jeffrey'; 'Rich Higgins'; KELLER, ANGELA B (AIT); WARDIN, KARL (AIT); NUSSBAUMER, RALPH (SBCSI); 'Leblanc, James B.'; 'tomw@fortephones.com'; FOSTER, PAT (SBC-MSI); 'Gail Zink'; 'Kotting, Chris'; 'Twiss, Michael'; 'John M. Dempsey'; 'Truhn, Janine'; 'Kirk, Alan'; 'Judi Sanders'; 'Jack.Piticavong@rcn.net'; 'Dave Campbell'; 'Dvorak, Bill'; 'Tom Rowland'; 'Jackson, Robin'; JOHNSEN, JOAN M (AIT); 'Ed Kilb'; 'Toomey, Diane'; 'Fettig, Eva'; SEWELL, FAY (AIT); PALMER, CHARLES J (AIT); 'Saulius Anuzis'; COGSWELL, KRISTEN A (AIT); ENRIQUEZ, JON S (AIT); 'Jennifer Arnold'; 'James Denniston'; '@ Townsley, Darrell'; 'Ameritech271' Subject: Batch Hot Cut PM Collaborative On January 19, 2004, I forwarded to you SBC Midwest's proposed changes to the existing hot cut PMs to address the process changes proposed by SBC in pending TRO state proceedings addressing "batch hot cuts." A copy of that together with the proposed PM changes is attached. I understand that certain parties to those TRO batch cut proceedings requested that SBC arrange a collaborative workshop to discuss its proposal and obtain industry input. Therefore, the purpose of this is to schedule an initial collaborative conference call to discuss SBC Midwest's proposal for a regional batch Hot Cut PMs. I am also including a proposed agenda for the first meeting. Important to note is that SBC Midwest expects this to be a "two-phase" collaborative. The first phase will be to 1) review the proposals SBC Midwest has made, 2) review proposals CLECs would submit to the collaborative, and 3) establish positions of each party on each proposal. However, as the Batch Hot Cut process(es) need to be finalized before the corresponding PMs can be finalized, a second phase would be initiated once the final process is known (either agreed-upon or defined/ordered by state Commissions), with the objective being to finalize the PMs and identify any resulting points of dispute for state Commission resolution. The collaborative would complete with joint filing of agreed-upon changes, additions and/or deletions and, if needed, a joint filing for resolution of disputed issues. Proposed Agenda for First Collaborative Session First Hour - Introductions; SBC Midwest presents its proposed changes to current hot cut PMs to address batch hot cuts (the redlined PMs already circulated and also filed in several states); discussion held to identify CLEC and Commission Staff initial positions on the SBC Midwest proposals. Second Hour - CLECs present their proposed changes, additions or deletions to the existing PMs specific to Batch Hot Cuts; discussion held to identify SBC Midwest and Commission Staff initial positions on the CLEC proposals. Third Hour - State Commission staffs provide input; SBC Midwest to document and review all positions for distribution to collaborative; Determine need for additional "Phase One" collaboration, or defer to "Phase Two" (post process agreement/finalization) collaboration.

26 Exhibit JDE-2 Page 2 of 2 Proposed Date/Time: February 26, 2004, 1PM-4PM CST Call In information: , passcode # Please provide reply with your intent to participate and whether or not the proposed date/time is agreeable. Jim Ehr Director - Performance Measurements SBC Midwest - Network Services Work: (847) Pager: (847) Fax: (847) Text Page: @airmessage.net This and any files transmitted with it are the property of SBC Communications and/or affiliates, are confidential, and are intended solely for the use of the individual or entity to whom this is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender at and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this is strictly prohibited.

27 Accessible Date: October 18, 2002 Number: CLECAM Effective Date: November 9, 2002 Category: All Subject: Coordinated Hot Cuts / Frame Due Time Requested ISLC & 4 hour Commitment Related Letters: NA Attachment: NA States Impacted: Ameritech Region Response Deadline: NA Contact: Local Operations Center Conference Call/Meeting: NA Currently, CLECs have the opportunity to request a Coordinated Hot Cut (CHC) or Frame Due Time (FDT) when converting an existing POTS line from SBC_AIT to their service, as defined in ALs CLECAM01-245, CLECAM respectfully. The majority of the time, the requested CHC is completed as requested using the existing facility conditions. On occasion, the request for a CHC cannot be accepted because the current facility utilized to provide the SBC_AIT service is served with facilities from a Integrated Digital Loop Carrier (IDLC) or Integrated Subscriber Loop Carrier (ISLC) systems which may not be compatible with a UNE 8db loop. The conversion to the CLEC can be completed with a re-arrangement of the existing facility, IDLC/ISLC to a copper facility. The rearrangement requires a dispatch of an outside installation technician, during this dispatch the technician will complete the facility change and will re-terminate any Inside Wire (IW) when applicable. The scheduling of a outside technician cannot be easily coordinated as a CHC request, so therefore, the conversion from SBC-AIT to the CLEC is scheduled as an all day cut from 8am 5 pm (time zone specific within the state of SBC-AIT region). The CLECs have requested that the IDLC/ISLC conversions have smaller window for completion versus the all day conversion, this request allows for ease of coordination of the conversion with the end-user. Effective, November 9, 2002, concurrently with the SBC-AIT regional implementation of standard and optional 4 hour commitment/appointment windows, the disallowed CHC to IDLC/ISLC conversions will move to a specific 4 hour commitment. Specifically, all disallowed CHC related to IDSLC/ISLC conversions will always be scheduled in the commitment hours of 10 am 2 pm (time zone specific within the state of SBC-AIT region). If the CLEC requires a different 4 hour commitment, then the CLEC must issue a supplemental copy of the LSR to change the assigned 10 am 2 pm commitment. All existing procedures for CHC to IDLC/ISLC conversions will remain in tact and do not require any changes at this time. The procedures for requesting 4 hour commitment/appointment are defined in AL CLECAMS Shorter implementation on the notification was agreed to at the CUF on 10/16/02. Exhibit A- (JT-1) Case No. U Witnesses: Cogswell, Christensen, King, and Farlese Page 1 of 1

28 Exhibit A- (JT-2) Case No. U Witnesses: Cogswell, Christensen, King and Farlese 5 Pages

29 Typical SBC Michigan Central Office Diagram of Central Office Wiring Prior to the Hot Cut Taking Place Cabling from IDF (Intermediate Distribution Frame) to MDF (Main Distribution Frame) In place prior to Hot Cut *Cross Connect Jumper SBC Central Office IDF MDF CLEC Collocated Space Traditional 2 Wire Analog UNE Loop ILEC Switch Appearance on MDF END USER Cabling from CLEC Collocation Space to IDF CLEC appearance on an IDF placed when CLEC collocates in end office. ILEC Switch Note: The number of frames and wiring involved may vary based on the layout in the central office U Exhibit JT-2 1

30 Central Office Pre-wire Process The central office technician places a jumper from the CLEC provided Carrier Facility Assignment (CFA) to a tie cable going to the Main Distribution Frame (MDF) SBC Central Office IDF prewired jumper IDF MDF CLEC Collocated Space Traditional 2 Wire Analog UNE Loop END USER ILEC Switch U Exhibit JT-2 2

31 Central Office Pre-wire Process The central office technician places jumper between tie cabling and end user s loop which appears on the MDF. This jumper is ONLY LOOPED at the MDF with the final connection to be made at the hot cut agreed upon or scheduled time. The pre-wire steps are completed before the Due Date of the hot cut. SBC Central Office MDF prewired jumper looped at MDF IDF MDF CLEC Collocated Space Traditional 2 Wire Analog UNE Loop END USER ILEC Switch U Exhibit JT-2 3

32 Hot Cut Conversion Frame Due Time (FDT) Lift and Lay the Jumper removing the loop from dial tone provided by the SBC switch and placing the loop on dial tone provided by the CLEC switch based on the due date and time specified on the service order. The technician tests for dial tone, and correct ANI, then removes old jumper(s) and close order. SBC Central Office IDF MDF Lay or place new jumper CLEC Collocated Space Traditional 2 Wire Analog UNE Loop END USER Lift or removal of old jumper ILEC Switch U Exhibit JT-2 4

33 Hot Cut Conversion Coordinated Hot Cut (CHC) Upon contact from the LOC, the CO Technician will Lift and Lay the Jumper removing the loop from dial tone provided by the SBC switch and placing the loop on dial tone provided by the CLEC switch, then tests for dial tone, and correct ANI. The crossconnects are removed from MDF to ILEC Switch. Then the order is closed by both the Central Office Technician and the Network Center Technician in the Local Operations Center. SBC Central Office IDF MDF Lay or place new jumper CLEC Collocated Space Traditional 2 Wire Analog UNE Loop END USER Lift or removal of old jumper ILEC Switch U Exhibit JT-2 5

34 Accessible Date: December 6, 2002 Number: CLECAM Effective Date: January 6, 2003 Category: UNE Subject: (ORDERING AND PROVISIONING) Update to Change of Connecting Facility Assignment (CFA) Expedite Process Related Letters: CLECAM02-383, CLECAM Attachment: NA States Impacted: Ameritech Region Response Deadline: NA Contact: SBCCUF Conference Call/Meeting: NA Effective January 6, 2002, the following updates are being made to the CFA Expedite Process in the AIT region: CLEC is no longer required to contact the LOC via phone call to inform of CFA expedite request. CLEC is required to populate SBCCFAEXP in the Project field of the LSR. This process change establishes a consistent process throughout SBC. This process is applicable to UNE Basic Loop, UNE Conditioned Loop, xdsl Dedicated Loop, Line Sharing, Linesharing Broadband and LNP with Loop. The purpose of this process is to expedite service orders where CLEC connecting facility assignment (CFA) ports have been identified as defective or working during the provisioning or maintenance process. This will permit CLECs to expedite service orders, correcting or changing CFA, therefore alleviating an existing out of service condition or a potential delay on a pending service order. The Ameritech region will accept expedited CFA changes submitted via an LSR during normal business hours, Monday through Friday 8:00am-5:00pm (CST), excluding holidays. The CLEC s point of contact requesting an expedited CFA change are advised to follow the process as outlined below: Immediately upon identification of a working or defective CFA condition, the CLEC must issue a SUPP or Local Service Request (LSR) to the LSC to request the CFA change via the normal ordering process. The same process must be followed for a pending provisioning service order or for maintenance out of service situations. STEPS TO FOLLOW 1. The CLEC sends a SUPP (for pending provisioning orders) or an LSR, ACT C (for maintenance out of service situations) with the following: Populate the CFA field with new assignment; Select desired due date; Exhibit A- (JT-3) Case No. U Witnesses: Cogswell, Christensen, King, and Farlese Page 1 of 2

35 Check expedite field (with the exception of Loop with LNP or LSNP request, this field is not available); Populate Project field with SBCCFAEXP; and Populate the Remarks with Request CFA Expedite Ameritech will complete the expedited requests as quickly as possible; however, the interval for the work to be completed is dependent upon the demand workload and/ or resource availability. The intent will be to complete the expedited CFA on the current day if the request is received before 2pm CST and no later than 5pm CST on the next business day if the request is received after 2pm CST. This process does not apply to standard requests to change pending orders or existing service. Standard service order charges apply. This only applies to CFA changes. No other changes are allowed when the Supp or New LSR is submitted. All other requests should follow standard ordering guidelines. Exhibit JT-3 Case No. U Page 2 of 2

36 Accessible Date: October 24, 2002 Number: CLECAM Effective Date: October 24, 2002 Category: Interconnection Subject: (BUSINESS PROCESSES) Trouble Resolution on New DS0 Voice Grade Level Circuits Related Letters: CLECAM Attachment: NA States Impacted: IL, IN, MI, OH, WI Response Deadline: NA Contact: Local Operations Center Conference Call/Meeting: NA This letter is being sent to clarify SBC Ameritech s process for resolving individual circuit level trouble on DS0 Voice Grade Level circuits where SBC Ameritech provides an unbundled 8db loop that is crossconnected from SBC Ameritech s frame termination point at the Main Distribution Frame (MDF) to a Collocator s cable termination point of its physical collocation arrangement, unless the applicable interconnection agreement or tariff provides otherwise. This letter supercedes CLECAM This process applies to installations without an intermediate Point of Termination (POT) Bay. The process set forth in this letter is available only after the Collocator has both (a) ensured that its SBC Approved Vendor (Tier 1) has completed the continuity testing on the newly installed interconnection cabling between SBC Ameritech s MDF and the Collocator s cable termination point, and (b) tested Collocator s portion of the network. Assuming that both of these actions have taken place and the Collocator still sees trouble on an individual DS0 Voice Grade level circuit, the Collocator may then follow the below process steps to resolve remaining circuit level trouble. Accessible Letter CLECAM that references this continuity testing process still applies to that required first step. Note: In the below process, SBC Ameritech is recognizing two general tracks of work. When this letter uses the term Provisioning phase, it is referring to the period prior to the CLEC s circuit order being completed in SBC Ameritech s systems. When this letter uses the term Maintenance phase, it is referring to the period after the CLEC s circuit order has been completed in SBC Ameritech s systems. Provisioning phase The Collocator may contact the Local Operations Center (LOC) on a pending service order in SBC Ameritech s systems to report trouble on the turn-up of an individual DS0 circuit. If the order is not complete, the Collocator has the following options: For coordinated hot cuts, the CLEC may: Contact the LOC within two (2) hours of coordinated hot cut completion to request the order be held open for further trouble resolution. Upon this initial request, SBC Ameritech will assist the CLEC in resolving the trouble by verifying circuit wiring and performing a dial-tone check at the MDF and CFA. If dial-tone is present, the Central Office technician will check the Automatic Number Announcement Circuit (ANAC) to ensure that it is on the correct CFA (Carrier Facility Assignment). If no dial-tone is present, the CLEC may choose to change CFA. If dial-tone is present and ANAC is incorrect, the CLEC may choose to change CFA. Request a CFA expedite on the order. Exhibit A- (JT-4) Case No. U Witnesses: Cogswell, Christensen, King, and Farlese Page 1 of 3

37 Issue a supplement order for a later completion date through the Local Service Center (LSC) Request to have the order completed. For all day cuts, the CLEC may: Prior to cut over, request the LOC to stop the order. The CLEC may then issue a supplement order for a later completion date through the LSC. If the order requires an outside technician dispatch, the LOC will verify the status of the order with SBC Ameritech s outside Network Services organization. If the service order was completed and there is still trouble, then the CLEC will need to open a maintenance ticket. If the order is cut over, the order will be completed by the LOC. The CLEC will then need to open a maintenance ticket. For cuts that have Frame Due Time (FDT), the CLEC may: Upon this initial request, SBC Ameritech will identify dial-tone leaving the CFA. If dialtone is present on any of the circuits, the order will be cutover and completed. The LOC will then status the CLEC as to which circuits have no dial-tone. If no dial-tone is present on all of the circuits, then the LOC will not cutover any of the circuits. The LOC will then status the CLEC of this no dial-tone situation on all circuits. The CLEC may then issue a supplement order for a later completion date through the LSC. If the order is cut over, the order will be completed by the LOC. The CLEC will then need to open a maintenance ticket for each non-working circuit. Maintenance phase The Collocator may contact the LOC on a completed service order in SBC Ameritech s systems to report trouble on the new turn-up of an individual DS0 circuit. If the order is complete, the LOC will open a maintenance ticket on the circuit. The CLEC then has the following options: 1. Open a maintenance ticket for trouble resolution. Upon this initial request, SBC Ameritech will assist the CLEC in resolving the trouble by verifying circuit wiring and performing a dial-tone check at the MDF. Also, on this initial maintenance ticket request, if the CLEC technician is available, the SBC Ameritech technician will work with the CLEC technician to test the circuit. If the initial trouble ticket resulted in No Trouble Found (NTF)/Test OK (TOK), then the CLEC may open a subsequent maintenance ticket and request a vendor meet. For a vendor meet, the LOC will dispatch an SBC Ameritech technician to the specified SBC point of the circuit requested by the CLEC. If the CLEC requests a vendor meet at the end-user s customer premise, then SBC Ameritech will dispatch an outside technician to the customer premise. If the CLEC requests a vendor meet at the physical collocation arrangement, then the CLEC may dispatch a CLEC technician and/or an SBC Approved Vendor (Tier 2) to its physical collocation footprint. SBC Ameritech will dispatch a CO technician to the MDF. For this vendor meet, the CLEC s technician Exhibit JT-4 Case No. U Page 2 of 3

38 and/or SBC Approved Vendor (Tier 2) will work from the physical collocation footprint and the CO technician will work from the MDF. 2. Request a change order through the LSC to re-provision the CFA on a circuit by circuit basis. 3. If the CLEC suspects trouble at the 100 pair cable level, then the CLEC must hire an SBC Approved Vendor (Tier 1) to re-terminate the existing interconnection cabling or install a new one. SBC Ameritech charges for these activities, if any, will apply per the applicable interconnection agreement or tariff. Exhibit JT-4 Case No. U Page 3 of 3

39 Exhibit A- (JT-5) Case No. U Witnesses: Cogswell, Christensen, King and Farlese 10 Pages

40 U Exhibit JT-5 Page 1 of 10 STEP Coordinated Hot Cut Process DESCRIPTION 1.1 CLEC issues ASR and LSR with Related Purchase Order Numbers (RPONs) on both orders or LSNP order. The CHC field is marked with a Y to indicate coordination is requested and the desired cut time is populated in the DFDT field (required) Qualifications: Minimum 5-day DD interval i.e. 5 business days form LSR submission. LNP with Loop Reuse orders with no Integrated Facilities 1-24 lines Is the time requested on the LSR available? NO - If requested time is not available, the cut will try to be scheduled for the next closest available time (the same day) and if there is no available time for the originally requested day, the originally requested time for the next day will be scheduled. If the request for a cut is within normal business hours (8 am 5pm) the LSC will provide an available time slot closest to the requested time. If the request for a cut is out of hours the LSC will provide an available time slot closest to the requested time NOTE: The scheduled cut time is based on Central Office availability. 1.4 Ameritech Service Representative returns FOC with scheduled Cut time. NOTE: If the order does not qualify for a Frame Due Time cut, 00:00 will be returned to the CLEC in the FDT field of the FOC. 1.5 By DD-3 the CLEC is able to view all Ameritech recognized CHC orders on the CLEC Provisioning Website. Order information can be accessed through CLEC Online ( under CLEC Specific Reports (must log on with appropriate access name and password which can be obtained through the CLEC Account Manager), CLEC Provisioning Website. CLEC Provisioning Website User Names and passwords can be obtained from your LOC Service Manager. 1.6 Is the CHC order information on the website? 8/13/01 Ameritech Issue 3

41 U Exhibit JT-5 Page 2 of 10 Coordinated Hot Cut Process 1.7 No CLEC contacts the LSC for order information. The LSC will investigate the reason for the orders absence on the web site and take action as appropriate. 1.8 Yes Order is ready for LOC screening. 1.9 On DD-2 the LOC screens the CHC service orders and updates the order status on the CLEC Provisioning web site CLECs may validate CHC orders on the CLEC Provisioning web site after 6 pm, CDT, DD What is the order status? 1.12 Open By DD-2 at 6pm, if the order is still in an Open status, the LSC will provide additional information in the comment section of the CLEC Provisioning Website concerning the status of the order. Follow-up information will be provided via call to the CLEC no later than 5pm DD-1 CST Dispatch (all day cuts) Order requires an AIT technician to perform field work and will dispatch an Installation Technician on the due date. 2.1 Installation Technician will call the LOC prior to field visit. 2.2 LOC will call the CLEC to notify them that the Installation Technician is on the way to the customer s location. 2.3 AIT will dispatch installation technician (IT) on HOT CUT DD to perform simple FMOD and/or any required FMOD to move service to compatible loop assigned on the service order or Cooperative Acceptance Testing. 2.4 For FMOD work - IT notifies LOC to confirm work start: completes LST or other required FMOD and notifies LOC immediately when complete. 2.5 For FMOD work - LOC coordinates continuity and conformance testing from the reused terminating point to the central office with the IT and CO Technician. For Cooperative Acceptance Testing IT notifies when on site. LOC will coordinate testing with CLEC and IT Confirmed Order is ready for CHC cut. AIT LOC sends a Cut Ticket to the Central Office for Confirmed Hot Cut Due Date and Time. If there are problems with a CHC order once it has been Confirmed on the web site, the CLEC can call any LOC MA ( ) for assistance. If ISDN Reuse, also sends Cut Ticket to AIPC. Note: The LOC should be notified by the CLEC if there are any CLEC initiated changes to the Service Order (SUPs) after the order has been confirmed Cancelled Order has been cancelled. **CLEC should search for the order by PON on the web site to retrieve new order number if cancelled by Ameritech. 8/13/01 Ameritech Issue 3

42 U Exhibit JT-5 Page 3 of 10 Coordinated Hot Cut Process 1.16 OPTIONAL AIT will perform Dial Tone/ANI test at CLEC s CFA. DT Test sheets (Exhibit A) should be provided to the LOC no later than DD-1. AIT will check for dial tone at the MDF CP jumper wired to CFA. If NDT will check directly at CFA. DT/ANI results, including mismatched TNs, will be faxed/ ed back to the CLEC based on receipt. If DT/ANI test requested prior to noon results will be provided by close of business, same day. If DT/ANI request received after noon, results will be provided by noon the following business day At scheduled cut time CLEC contacts AIT. CLEC will provide cut contact information for referrals and completion notification Is contact made within 30-minute window? 1.19 NO CLEC must issue supplemental order request to change due date. If supplemental request not received the original service order will be cancelled in 30 days. 3.1 YES AIT LOC contacts CO personnel to initiate cut AIT LOC contacts AIPC for ISDN work if required AIPC completes ISDN conversion work AIPC notifies LOC of completion 3.2 AIT CO ANIs the current TN at the AIT cable pair on the MDF. 3.3 AIT CO ANIs the advanced (tied in) jumper at the AIT MDF. 3.4 Was there DT at the advanced CFA jumper? 3.5 YES CO Technician proceeds with conversion work. Does TN match the AIT CP? 3.6 YES - AIT CO personnel completes cut work and notifies LOC. (See Performance Measurement 114.1) NOTE: In case of partial dial tone orders, AIT will complete entire cut. Partial dial tone orders are those orders, which have multiple lines, and dial tone is only available on some of those lines. 3.7 LOC contacts CLEC of completion. NOTE: Critical to the process is that CLEC provides complete/accurate contact info on LSR/ASR. 3.8 NO Recheck DT/ANI at CFA. NOTE: For those orders which do not port all AIT TNs but reuse loop for CLEC native TN, the LOC and CO forces will coordinate to ensure CLEC TN validated. 3.9 Found OK (FOK)? 3.10 YES - AIT checks CO wiring and fixes discrepancies 3.11 NO AIT will notify LOC of NDT(No Dial Tone) or ANI discrepancy condition 3.12 LOC notifies CLEC of NDT/ANI discrepancy condition. The LOC technician will make 3 attempts within a 10-minute timeframe to 8/13/01 Ameritech Issue 3

43 U Exhibit JT-5 Page 4 of 10 Coordinated Hot Cut Process provide this information to the CLEC. If no contact is made, the 30-minute window will begin at the end of the 10-minute attempt cycle Did the CLEC provide notification to proceed with cut within 30 minutes? 3.14 NO LOC closes cut ticket 3.15 CLEC must issue supplemental order request to change due date. If supplemental request not received the original service order will be cancelled in 30 days YES - LOC notifies CO to proceed with the cut 4.1 CLEC reports trouble report on Hot Cut order 4.2 Is it within 1 business day after cut? NO- follow normal maintenance processes 4.3 YES - CLEC contacts AIT LOC - Provisioning 4.4 LOC Provisioning opens tracking ticket 4.5 Is AIT trouble found? 4.6 YES - AIT fixes trouble and closes out the ticket. AIT LOC notifies CLEC trouble cleared. 4.7 NO - Close ticket. Advise CLEC No trouble found. 5.0 End user out of service within 1 business day after CHC. NOTE: Out of service means the end user cannot either receive or make calls. This process is not used for restoring customers whose features do not work. 5.1 Is the service order complete in the Ameritech systems? NO- CLEC contacts LOC for restoral of end user service LOC coordinates Ameritech activities required to restore end user service CLEC issues either a sup to change DD or a cancellation by noon the next business day 5.2 Is the restoral request made within normal business hours? NO CLEC contacts LOC to initiate end user restoral CLEC provides LOA Restoral Form (Exhibit B) to LOC LOC restores end user and insures required service orders are issued. CLEC must issue a disconnect to the NPAC to restore default routing. 5.3 YES CLEC faxes LOA Restoral Form to LSC 5.4 CLEC contacts LSC LSC issues expedited service orders to restore end user. NOTE: Restoration will not be completed until LOA Restoral Form is received. CLEC must issue a disconnect to the NPAC to restore default routing. 5.5 If CLEC wishes to restore end user to their facilities they will have to initiate normal ASR/LSR process 8/13/01 Ameritech Issue 3

44 U Exhibit JT-5 Page 5 of 10 Coordinated Hot Cut Process Assumptions: - LSR/FOC process successful. I.e. CLEC receives FOC in time - Residential orders are a part of Hot Cut process - ANAC at CLEC CFA can be performed only if universal 800 ANAC available GLOSSARY OF TERMS AIPC AIT ANI ASR CFA CLEC CP CO Tech DD DT FMOD FOK IDLC ISDN IT LSC LSR LST LOC SP SUP Ameritech ISDN Provisioning Center Ameritech Automatic Number Identification Access Service Request Connecting Facility Access Competitive Local Exchange Carrier Cable Pair Central Office Technician Due Date Dial Tone Facilities Modification Found OK Integrated Digital Loop Carrier Integrated Services Digital Network Installation Technician Local Service Center Local Service Request Line & Station Transfer Local Operations Center Service Provider Supplemental Order 8/13/01 Ameritech Issue 3

45 U Exhibit JT-5 Page 6 of 10 EXHIBIT A DIAL TONE TEST SHEET LOC.CENTRAL@msg.ameritech.com DATE: CLLI: TXNU #of Lines: CFA Tel. No. AIT Test Results CLEC Contact Name: AIT Contact Name: CLEC Contact TN : AIT Contact TN : CLEC FAX # : AIT FAX # : CLEC 8/13/01 Ameritech Issue 3

46 U Exhibit JT-5 Page 7 of 10 Letter of Authorization to Ameritech for Notification of Restoral Fax to: (414) (7am-5pm CST) LSC (414) (5pm-7am CST) - LOC Date: CLEC Provider: CCNA: Initiator (LCON): Initiator's Contact Number: Enduser Name: PON Number(s): Phone Number(s) Effected: Service Order Number(s) Effected: Reason For Restoral: Authorization to reestablish Ameritech service for the above customers information is hereby authorized by: For Ameritech Internal Use Only 7

47 U Exhibit JT-5 Page 8 of 10 8 STEP FDT-LNP with Reuse Loop DESCRIPTION 1.1 CLEC issues ASR and LSR with Related Purchase Order Numbers (RPONs) on both orders. The CHC field is left blank and desired cut time in the DFDT field (required) is populated on the LSR. Valid times are 8am 5 pm (latest cut time) for the Central Office time zone. FDT cuts are only available Monday through Friday. D (Port) order for FDT will be written with 11:59 pm. Minimum 5-day DD interval i.e. 5 business days from LSR submission. ANI will be validated against the TN provided in the CKR field of the ASR/LSR. 1.2 Ameritech Service Representative returns FOC with scheduled time (FDT). If requested time is not available, the cut will try to be scheduled for the next closest available time (the same day) and if there is no available time for the originally requested day, the originally requested time for the next day will be scheduled. NOTE: If the order does not qualify for a Frame Due Time cut, 00:00 will be returned to the CLEC in the FDT field of the FOC. 1.3 On DD-2 the LOC screens the service orders and "confirms" order for cut and web site updating. 1.4 CLEC may validate FDT orders on the LOC Provisioning web site after 6 pm, CDT, DD Is the FDT order on the web site? 1.6 No CLEC contacts LSC for order information/status. The LSC will investigate the reason for the orders absence on the web site and communicate with the CLEC. 1.7 Yes What is the order status? 1.8 Open The LSC will follow the Cut Sheet Notation Process for Open orders and respond to the CLEC within the outlined timeframes Dispatch (all day cuts) AIT will dispatch an Installation Technician on the due date 1.16 Installation Technician will call the LOC prior to field visit LOC will notify the CLEC that the Installation Technician is on the way to the customer s location Installation Technician completes field work and notifies LOC of work completion. 1.9 Confirmed Order is ready for FDT cut. If there are problems with an FDT order once it has been confirmed on the web site, the CLEC can call any LOC MA ( ) for assistance. On the DD at the scheduled cut time, the Ameritech Central Office