Active and Passive Sash Replacement

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1 for Andersen Gliding Windows Read all instructions carefully before attempting this procedure. If you have any questions about your ability to complete the procedure, call Andersen at for further direction. Andersen WindowCare service center hours are Monday through Friday, 7AM to 7PM Central Time and Saturday, 8AM to 4PM Central Time. Thank you for choosing Andersen products. Proper assembly, installation and maintenance of Andersen products is essential if the benefits of experienced product design and engineering, quality materials, and skilled workmanship are to be fully attained. Every assembly and installation is different (windloads, structural support, etc.) and, Andersen strongly recommends consultation with an Andersen supplier or an experienced contractor, architect, or structural engineer prior to the assembly and installation of any Andersen product. Assembly and installation of Andersen products is the sole responsibility of the architect, building owner, contractor and/or consumer and Andersen has no responsibility in this regard. Use of ladders and/or scaffolding and working at elevated levels may be hazardous. Follow equipment manufacturer's instructions for safe operation. Use extreme caution when working around window and door openings. Personal injury and/or falls could occur. Improper use of hand or power tools could result in personal injury and/or product damage. Follow equipment manufacturer's instructions for safe operation. Always wear safety glasses. Weight of window and door unit(s) and accessories will vary. Use a reasonable number of people with sufficient strength to lift, carry, and install window and door unit(s) and accessories. Always use appropriate lifting techniques. Unless specifically ordered, Andersen windows are not equipped with safety glass, and if broken, could fragment causing injury. Many laws and building codes require safety glass in locations adjacent to or near doors. Andersen windows are available with safety glass that may reduce the likelihood of injury when broken. Information on safety glass is available from your local Andersen dealer. Do not apply any type of film to glass. Thermal stress conditions resulting in glass damage could occur. The use of movable insulating materials such as window coverings, shutters, and other shading devices may damage glass and/or vinyl. In addition, excessive condensation may result causing deterioration of window unit. Andersen and the AW logo are registered trademarks of Andersen Corporation. All other marks where denoted are marks of Andersen Corporation Andersen Corporation. All rights reserved. 1 Instruction Guide Revised 01/27/00

2 The sash must be supported during the entire procedure, both in the removal and installation of the sash. Failure to support the sash may result in personal injury or product damage. Wear gloves, safety glasses goggles or eye shields when handling glass. Tape broken glass with filament or duct tape before removal to reduce glass fragmentation. Check the sash size, glass type, color, and kit contents to verify all parts are correct. The unit / sash opening must be plum, level, square, and free of any bowed jambs. To check, measure frame diagonally from corner to corner. The distances must be within 1/8" of each other. Inspect for any damage to the frame. Repair as needed. If any of the above requirements are not met, have a qualified carpenter, builder, or contractor determine whether the window frame should be replaced or reinstalled, or if there are structural problems that need to be corrected prior to sash replacement. Parts Included: (1) Sash (1) Installation Guide Tools Required for Procedure: Safety Glasses Gloves Phillips Screwdriver Flat Blade Screwdriver Utility Knife Electric Drill 1/8" Drill Bit Thin Blade Putty Knife Tape Measure 1. Position Sash for Removal Read complete procedure before beginning. Active Sash Panel removal will be performed from the interior following each step listed below. Passive Sash Panel removal will be performed from the exterior following Steps 1,3,4,6,7, and 8. Unlock Active Sash Panel and move towards the center of the frame. Passive Sash Panel Active Sash Panel (With Handle) Viewed From Interior 2

3 2. Remove Glide Adjustment Hole Plugs (Active Sash Panel Only) When removing Glide Adjustment Hole Plugs, be careful not to scratch cover. Inside Meeting Stile Trim Cover Remove the Upper and Lower Glide Adjustment Hole Plugs using a utility knife. Lower Glide Adjustment Hole Plug 3. Retract Adjustment Glides The sash must be supported during the entire procedure, both in the removal and installation of the sash. Failure to support the sash may result in personal injury or product damage. Passive Sash Jamb Stile Meeting Stiles Active Sash Jamb Stile Adjust Upper and Lower Glide Adjustments to full retracted positions by turning the Adjustment Cams to the right (clockwise) using a flat blade screwdriver. Note: 4 Glides Per Sash Panel Adjustment Cam Adjustment Cam Glide Base Adjustment Cam Active Sash Meeting Stile Passive Sash Meeting Stile Active and Passive Sash Jamb Stile 3

4 4. Remove Sash Use a reasonable number of people with sufficient strength to support sash and push bottom glides up when removing sash. Passive Sash Active Sash Head Jamb Use extreme caution when working around window opening after sash has been removed. Personal injury and/or falls could occur. Lift Active Sash upwards into the Head Jamb. Support Active Sash and push bottom glides up and tilt bottom of sash out of sill track using fingers. Use protective material and a flexible putty knife to lift Lower Glides over sill stop if required. Do not damage sill stop. Up & Out Remove Passive Sash following above procedures if required. Lower Glide Lift Lower Glides Using Flexible Putty Knife Putty Knife Protective Material 5. Remove Sash Hardware (Active Sash Panel Only) Remove Handle, if replacing the active sash, by lifting and rotating Escutcheon Plate to the left exposing screws. Remove two #8 x 1" wood screws and two #6 x 32 x 5/8" machine screws. Remove Handle from shaft. Pilot drill 1/8" x 1" deep holes for the #8 x 1" wood screws on the new sash and reinstall Handle on the new sash panel. Reinstall Handle on the new sash panel. Return Escutcheon Plate to upright position. #6x32x5/8" Machine Screws Andersen Escutcheon Plate Handle #8 x 1" Wood Screws 4

5 6. Install New Sash Head Glide Shoes are located at top of sash. Sill Glide Shoes are located at the bottom of sash. A flexible putty knife may be needed to lift lower glides over sill stop. Use protective material to cover sill surface when installing sash with putty knife. Be careful not to damage head or sill. Align upper and lower glide shoes. For active sash replacement, position the Glide Shoe Catch to the exterior. For passive sash replacement, position the Glide Shoe Catch to the interior. Insert sash into head jamb. Place the Glide Shoe Rib into the head jamb groove. Move sash into place while holding lower glides up and set onto sill track. Place the Glide Shoe Rib into the sill track groove. Glide Shoe Catch Glide Shoe Rib Head Glide Shoes (Gray) Lower Glide Putty Knife Lift Lower Glides Using Flexible Putty Knife Sill Glide Shoes (Brown) Protective Material 7. Sash Adjustment Close sash then open slightly and check reveal, full length, between sash and side jamb. Adjust glides up or down, if reveal is uneven, with a flat blade screwdriver until reveal is even. Replace Glide Adjustment Hole Plugs. Glide Adjustment Hole Plug Sash Side Jamb Check Reveal Full Length 5

6 8. Lock Adjustment Check for lock strike adjustment by closing and locking sash. If sash does not lock up tightly, open sash to gain access to strike plate and loosen top and bottom strike plate screws. Slide strike plate either left or right to obtain proper adjustment. Tighten screws IN US Finishing, Cleaning & Maintenance Instructions Do not expose unfinished wood to high moisture conditions, excessive heat or humidity. Finish interior wood surfaces immediately after installation. Discoloration, bowing and/or splitting may result. Do not stain or paint; weatherstrips, silicone beads, or hardware. INTERIOR FINISHING Andersen has determined that two coats of polyurethane varnish or two coats of paint plus a primer are needed to protect natural wood surfaces. Without these finishes, wood surfaces will discolor and deteriorate from moisture and fungal attack. Please follow these instructions carefully to make sure of satisfactory results. Andersen assumes no liability for incorrectly finished windows or window damage caused by not following these instructions. Before you begin, thoroughly read and follow the instructions and warnings on each container of finish material. Before Finishing Set all nails with a punch to 1/16 below the wood surface. Fill all nail holes with a quality wood filler and let dry. Lightly sand the wood surfaces with 220-grit sandpaper. Wipe away dust or dirt with a clean cloth before proceeding. Staining Apply a pre-stain to make sure of a uniform appearance. Apply the pre-stain in the direction of the wood grain. Apply the stain according to the manufacturer s instructions. Two coats are recommended for best results. Apply the stain in the direction of the wood grain. Apply a coat of quality polyurethane varnish. Wait at least 5 hours (preferably 24 hours), and lightly sand the surface. Apply a second coat of polyurethane. Be sure to lap the finish coat 1/16 onto the glass to form a water seal between the glass and wood. Let dry for 24 hours. Painting Apply one coat of quality primer/sealer. Apply 2 coats of quality trim paint according to the manufacturer s instructions. Be sure to lap the finish coat 1/16 onto the glass to form a water seal between glass and wood. Let dry for 24 hours. CLEANING Clean exterior frame, sash members and screens using a mild detergent-and-water solution and a soft cloth or brush. Abrasive cleaners or solutions containing corrosive solvents should not be used. For persistent dirt or grime, Mr. Clean or Soft Scrub brand cleansers or a mixture of water and alcohol or ammonia can be used. MAINTENANCE Immediately sand and refinish any interior wood that becomes stained or mildewed to prevent discoloration and/or damage. For further information, contact your local Andersen supplier. Suppliers can be found in the Yellow Pages under Windows. 6

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