Schweppes Australia Head Office Level 5, 111 Cecil Street South Melbourne Victoria

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1 Schweppes Australia Head Office Level 5, 111 Cecil Street South Melbourne Victoria 3205

2 Quality Management Systems

3 1. Quality Management Systems develop, implement, verify and maintain an effective Quality Management System for the design, manufacture and delivery of safe, consistent and high quality products. Documented organisational charts shall be used to demonstrate accountability and reporting relationships. Employee responsibilities for product safety, legality and quality systems shall be clearly defined. 1.1 General Requirements Quality Policy Suppliers shall have a quality policy stating their commitment to manufacturing products that: 1. Are safe, 2. Conform to specifications, and 3. Comply with food regulations in the locations where product is manufactured, stored and distributed. The quality policy shall be communicated and understood by all employees throughout the plant and periodically reviewed and approved by senior management. Good Manufacturing Practices As a foundation, good manufacturing practices (GMP) shall be fully implemented and effective, to support the Quality Management Systems. Management Responsibilities The supplier s principal executive should appoint a management representative who is authorised to: 1. Establish, implement and maintain a Quality Management System which ensures the manufacture of safe and wholesome products. 2. Report and review the performance of the Quality Management System to plant management team. 2 The supplier s principal executive and management team should conduct regular reviews of the Quality Management System to ensure its continuing suitability and effectiveness in satisfying the requirements of the plant s quality policy and objectives. Records shall be kept of these reviews.

4 3

5 4 1.2 Document Control & Records Management Key documents shall be in place, current and available. Key documents includes recipes, formulations, specifications for raw materials, packaging materials, intermediate and finished products, procedures and work instructions. The supplier shall have a system for controlling and managing documentation. Documents to be controlled include any production record, training record, form, work instruction, specification, procedure or other document that is used in the manufacture of the product being supplied to Schweppes Australia. An appropriate system shall be in place for the review and approval of all aforementioned documentation. There shall be a change request procedure in place, which ensures that the implications on product safety, legality and quality are reviewed prior to the authorisation of any amended document. All changes to procedures will be captured in a revision or change history and be included as part of the document. A procedure shall outline development, review, maintenance, storage, obsoletion and retrieval of all documents pertaining to product safety, legality and quality and a document storage and retrieval system shall be in place. Documentation shall be retained for a defined period, which exceeds the shelf life of the product. A system shall be in place to maintain confidentiality and archival security of records. 1.3 Internal Auditing Internal audits shall include review of: Quality Management System (management review and manufactured product compliance to specification). Application of HACCP and CCP monitoring (food products). Application of critical process steps monitoring (packaging). Application of procedures and work instructions. Application of GMP standards. Internal audits are to be scheduled based on risk, but must be conducted annually at a minimum and an internal audit schedule must be developed. Internal audits shall be documented and a system for tracking noncompliances and findings, including corrective and preventative actions must be in place. All audits must be conducted by appropriately trained auditors. Where possible, auditors should not conduct internal audits of their own area of responsibility. 1.4 Traceability, Incident Management & Product Recall have operational systems in place for identification and traceability of all raw materials and packaging. Suppliers shall have an incident management system in place which enables the recall of products from the distribution chain.

6 To avoid confusion over the use of date codes as a means of controlling traceability the supplier shall provide to Schweppes Australia the format and its interpretation. It is recommended conventional Julian date code formats are used to reflect Product Identification 1. All products and materials shall be clearly identified with a lot number or other means of identification. 2. All products must be clearly status identified (for example Pass, Hold, QC Test, Release, Quarantine etc.). Traceability Incident Management & Product Recall 1. It is essential that a system to identify and trace all raw materials and components used in the manufacture of a finished product is clearly defined and operational. 2. The integrity of the traceability system shall be periodically verified. This verification shall be fully documented. Verification shall be possible both in a backwards and forwards direction. 1. Procedures shall be in place to evaluate the nature of each incident such that the correct path of action may be identified and implemented. 2. A documented product recall procedure shall be in place. 3. Key staff shall be identified and trained as to their responsibilities. Contact information not limited to their office, home, and mobile phone numbers shall be included in the firm s Incident or Product Recall Procedure. 4. Incident management procedures shall be tested at least annually with a Mock Recall and include incidents such as suspect ingredients and finished product. 5. This test shall be documented, including the time taken to conduct the mock recall and a description or measure of effectiveness. 6. The current contact details of key regulatory agencies shall be on file. 7. Written procedures shall be in place to identify who is authorised and will communicate with regulatory personnel and what procedures they will use. We require you to notify Schweppes Australia immediately in the event you become aware of a significant incident or quality issue, pertaining to materials supplied to Schweppes Australia that may lead to a product recall. 5

7 1.5 Complaint Management System Where relevant, a system shall be in place to ensure that all customer complaints are logged and investigated, and responded to in a timely manner. The system shall also capture corrective and preventative actions taken to avoid re-occurrence. Trending of customer complaints shall be conducted. Where adverse trends are highlighted, the cause shall be identified through an appropriate investigation and appropriate corrective and preventative action should be taken and documented. 1.6 Change Management Systems Suppliers shall have a system in place to notify Schweppes Australia of any changes in product formula, raw materials, production facility or process. The system should assess potential impact to functionality, quality, and safety of a material or finished product. 1.7 Supply Quality Purchased Material Control have controls in place to ensure source materials conform to required purchase specifications and applicable government regulations. ensure they have a programme in place to approve their suppliers of materials that may be used in Schweppes Australia products, including ingredients and packaging materials. ensure this programme includes the periodic evaluation of their suppliers performance and the suppliers facilities. All suppliers shall have written specifications for purchased materials, which shall be in compliance with all government regulations. ensure a system is in place to ensure purchased materials that do not meet specifications or government regulations are placed on HOLD until proper disposition can be made. Suppliers must notify Schweppes Australia in writing of proposed changes to a formula or process used for the manufacture of materials that may be used for manufacture of Schweppes Australia product. Any affect on ingredient statements, nutritional labelling, functionality, quality or safety of the product shall be identified. 6 Schweppes Australia must approve all significant proposed changes pertaining to Schweppes Australia products in writing prior to implementation by the supplier.

8 The supplier shall assure the Food Safety and Quality of Purchased Goods and Services through: Clear written requirements in the form of a specification and/ or contract. Maintaining a current Approved Suppliers List. A supplier approval procedure including assessment of risk to the customer (product hazards, including allergen hazards) and to the company (commercial hazards). Inspection and approval of external warehouse facilities. Procedures for development, review, approval, and issuance of all labelling and packaging materials where product or packaging is supplied by Schweppes Australia or a subsidiary for use on their behalf. Monitoring Supplier Performance Supplier performance reviews shall be conducted on a regular basis. Complaints originating with suppliers of raw materials or packaging materials shall be raised with the supplier to permit investigation and corrective and preventative action. These incidents and subsequent follow up shall be documented to ensure adequate measures have been taken to prevent recurrence. 7

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