Information about Social Work Practice Learning at Anglia Ruskin University

Transcription

1 Information about Social Work Practice Learning at Anglia Ruskin University For Practice Educators, Social Care Agencies and On-site Supervisors

2 Contents Welcome 1 Key contacts at the University 2 Social Work Training at Anglia Ruskin University 3 Social Work Practice Placement: Roles and Responsibilities 4 Practice Educator Professional Standards 8 The Role of the Social Care Agency and the On-site Supervisor 10 Quality Assurance of Practice Learning 11 Matching Students to a Placement 12 Before students start placement 13 Difficulties in Placement 15 When things go wrong 16 Payment 17 Resources 18 2

3 Welcome Thank you for considering the opportunity to support a student social worker in their practice learning placement. This document is written with the aim to offering more information about social work placements with Anglia Ruskin University and the support we offer agencies/teams, practice educators and on-site supervisors.. More information is available in assorted Social Work Placement documents, including the Social Work Placement Guide. This document offers a brief outline explaining the key requirements of the agency, practice educator, and on-site supervisor when supporting a student social worker in their practice placement with Anglia Ruskin University. Please contact any member of the Social Work Practice Learning Team if you have any questions or would like to know more. The Social Work Practice Learning Team. 1

4 Key Contacts at the University Staff Member Phone: address Practice Learning Co-ordinators: Campus Irina Morosanu 2531 irina.morosanu@anglia.ac.uk Cambridge & Peterborough TBC 4981 Chelmsford Practice Support Officers: Liz Hardy 2367 SWplacementsCP@anglia.ac.uk Cambridge & Peterborough Debbie Boon 4619 SWplacementsChelm@anglia.ac.uk Chelmsford 2

5 Social Work Training at Anglia Ruskin University Anglia Ruskin University runs the following Social Work programmes; Postgraduate Masters in Social Work delivered over two years at the Chelmsford and Cambridge Campuses. Undergraduate Bachelors in Social Work (full-time) delivered over three years at the Chelmsford and Cambridge Campuses Bachelors in Social Work (part-time) delivered over four years at the Chelmsford and Peterborough Campuses Social Work Practice Placements All student social workers will complete a minimum of 170 days of practice placement within the duration of their course. MA Social Work students will undertake a minimum of 70 days in year one and a minimum of 100 days in year two. Full-time BA (Hons) Social Work students will undertake a minimum of 70 days in year two and a minimum of 100 days in year three. Part-time BA (Hons) Social Work students will undertake a minimum of 80 days during year two and year three and a minimum of 90 days in year four Please note there are still students who will be completing under the previous arrangements and for full time students both their first and final placement is 100 days. For part-time students their first placement is 120 days and their final placement is 70 days The College of Social Work state that student social workers should reach a certain level of practice by the end of their first and final stage placements. For further information, please see the Professional Capabilities Framework By the end of the first placement Student social workers should demonstrate; Effective use of knowledge, skills and commitment to core values in Social Work in a given setting in predominantly less complex situations, and with supervision and support. Student social workers will have demonstrated capacity to work with people and situations where there may not be simple clear-cut solutions. 3

6 By the end of last placement/ the completion of qualifying programmes Newly qualified social workers should have demonstrated; the knowledge, values and skills to work with a range of user groups; the ability to undertake a range of tasks at a foundation level, the capacity to work with more complex situations the ability to work more autonomously, whilst recognising that the final decision will still rest with their supervisor; the ability to seek appropriate support and supervision. 4

7 Social Work Practice Placement: Roles and Responsibilities Student Social Worker Student social workers are expected to; Attend the placement for the duration of the normal working day, and to complete the set number of placement days required of their cohort To act in accordance with professional standards at all times. This includes all relevant agency policies and procedures, and the protection of children and vulnerable adults Undertake direct work with service users under the supervision of the Practice Educator (and On-site Supervisor where applicable) To act in accordance with agency policies including health and safety To complete, and hand in reports, assignments and other required work on time, and fully anonymise all work for submission To develop anti-discriminatory, anti-racist and anti-oppressive practice To continually be pro-active in identifying potential learning experiences, participate and make full use of the learning experiences in practice To develop as a reflective practitioner by using the feedback of others and undertaking alternative ways of working To prepare for, attend and participate in Practice Educator sessions, On-site Supervisor supervision sessions (as required) tutorials and three- or four-way meetings as required It is also important that the student social worker is referred to as a Student Social Worker and service users and other professionals are aware of their status. Your Guide to Practice Placements details what student social workers can expect on placement and how to prepare. Practice Educators Practice Educators are qualified and registered social workers who are trained in the teaching and assessment of student social workers on practice placements. Their role is to support and enable student social workers in integrating theory and knowledge from university learning into practice and for the assessment of the student social worker s practice. There are two different ways that Practice Educators operate, 1. On-site Practice Educators work within the agency/team and provide day-to-day supervision of a student social worker as well as offering the roles of educator and assessor 2. Off-site Practice Educators are not based at the agency and provide the supervision, education and assessor roles through regular visiting of the student social worker at the placement setting. 5

8 On-site Practice Educators The role of the On-site Practice Educator is; To plan with the student social worker the specific activities and tasks which will enable the student social worker to meet the learning outcomes To support the student social worker s personal and professional development To develop anti-discriminatory, anti-racist and anti-oppressive practice To acknowledge the power imbalance (authority, dependency, conflict) implicit in the student social worker/practice educator process To teach aspects of theory, legislation, values and skills relevant to the student social worker s learning needs To supervise the student social worker s practice in the Practice Placement and monitor the student social worker s conduct and performance To offer practice teaching sessions of at least 1 hour duration, and at a frequency of at least once every 5 placement days To devise an agreement with the student social worker identifying the work to be undertaken within the placement setting To attend the Learning Agreement and Midway Reviews meetings at appropriate points in the placement duration To bring to the attention of the Personal Tutor and other relevant staff any significant changes in the student social worker s circumstances that may affect the student social worker s success on the programme, having first discussed the matter with the student social worker. To notify the student social worker and Personal Tutor of any serious concerns about the student social worker s performance. If required, to attend all meetings necessary in regard to Facilitative Procedures To assess the student social worker s practice in accordance with Anglia Ruskin University requirements Off-site Practice Educators The role of the off-site practice educator is; To plan with the student social worker the specific activities and tasks which will enable the student social worker to meet the learning ooutcomes To support the student social worker s personal and professional development To develop anti-discriminatory, anti-racist and anti-oppressive practice To acknowledge the power imbalance (authority, dependency, conflict) implicit in the student social worker/practice educator process To offer supervision sessions of at least 1½ hour duration, and at a frequency of at least once every 10 placement days and agree the supervision record. To devise an agreement with the On-site Supervisor and the student social worker identifying the work to be undertaken by the student social worker, and clarifying the responsibilities for On-site Supervisor 6

9 and Practice Educator, including the responsibility for direct observations and specific opportunities for assessment. To liaise with the On-site Supervisor where appropriate and attend all relevant meetings relating to the student social worker s progression To bring to the attention of the Personal Tutor and other relevant staff any significant changes in the student social worker s circumstances that may affect the student social worker s success on the programme, having first discussed the matter with the student social worker. To notify the student social worker, Personal Tutor, and on-site supervisor of any serious concerns about the student social worker s performance If necessary, to attend all meetings necessary in regard to Facilitative Procedures, To assess the student social worker s practice in accordance with Anglia Ruskin University requirements On-site Supervisor Often in Private, Voluntary and Independent placements there is not a practice educator within the team. When this happens a member of the team will be appointed as an On-site Supervisor and the University will appoint an Off-site practice educator who will visit the student social worker at the agency on a regular basis. The On-site Supervisor will support the student social worker with day-to-day issues and ensure there are sufficient learning opportunities. The role of the on-site supervisor will include the following; To devise an agreement with the Practice Educator and the student social worker identifying the work to be undertaken by the student social worker, and clarifying the responsibilities of the On-site Supervisor and Practice Educator, including the responsibility for direct observations and specific opportunities for assessment. To liaise regularly with the Practice Educator To supervise the student social worker on a daily basis and monitor the student social worker s conduct and performance To offer regular 1-to-1 supervision sessions of at least 1 hour duration, and at a frequency of once every 10 Practice Placement days To attend meetings in relation to the student social worker s progression as required To notify the student social worker, tutor and off-site practice educator of any serious concerns regarding the student social worker s performance. To carry out one direct observation of the student social worker s direct work with a service user/carer by agreement with the student social worker and the off-site Practice Educator (optional). To assist the off-site Practice Educator and student social worker in the preparation of reports reviewing and assessing the student social worker s progression through the offering of supporting evidence 7

10 Practice Placement Tutor The Practice Placement Tutor is the student social worker s point of contact at the University and the Personal Tutor will attend meetings at the placement setting to ensure that the placement meets the student social worker s learning needs. The Personal Tutor will check that the student social worker has opportunities to meet the academic assessment criteria within the placement setting. The Practice Placement Tutor is also available to support the student social worker should any difficulties arise on placement. Practice Learning Co-ordinators The Practice Learning Co-ordinators oversee all student social work placements while sourcing new placement opportunities, and facilitating student social worker s concerns meetings. Practice Learning Coordinators are the student social worker s main point of contact if the student social worker requires to discuss concerns, developments within the placement agency/team, workshops and support, and/or anything practice related. Practice Learning Co-ordinators will visit the agency/team and check that there are suitable learning opportunities for student social workers to successfully meet the assessment criteria and offer assistance to agencies/teams and practice educators in relation to any placement related issues. Practice Team Support Officers Practice Team Support Officers are key members of the placement team, Practice Team Support Officers liaise with students and placements in the organising of potential student social work placements while maintaining and monitoring key administrative functions such as time sheets, and paperwork relating to the progression of student social workers. 8

11 Practice Educator Professional Standards From October 2013 Practice Educators, whether On-Site or Off-Site, employed by the local authority or acting as an independent social worker, are required to meet the Practice Educator Professional Standards (PEPS). This means that Practice Educators must be qualified and registered social workers with a recognised practice teaching qualification, appropriate insurance, and a clear CRB. A social work qualification will be a degree or masters in social work, CQSW, CSS or DipSW. Recognised practice teaching qualifications are the GSCC Practice Teaching Award or the PQ Higher Specialist Award in Practice Education. Certain other practice teaching qualifications are recognised by the HCPC as meeting the PEPS but confirmation would be required. Practice Educators with a recognised practice teaching qualification as above are deemed qualified to PEPS Stage 2 and may act as Practice Educator for both first and second stage placements. Practice Educators having completed Stage 1 of the training are able to act as Practice Educators for first stage placements only. Independent Practice Educators working with Anglia Ruskin University are required to be qualified to PEPS Stage 2. Placement agencies providing or contracting their own Practice Educator will need to confirm to Anglia Ruskin University via the Practice Learning Co-ordinators that they meet the PEPS 2 standard. For further information please refer to the guidance from The College of Social Work; e-educatorprofessional(edref11).pdf Alternatively, please contact one of the Practice Learning Co-ordinators. Persons interested in acting as a Practice Educator for Anglia Ruskin University students are required to provide the evidence listed below and to then contact a Practice Learning Co-ordinator who will arrange a meeting to discuss and progress their application 9

12 Evidence required: Before undertaking work as a practice educator for Anglia Ruskin University it is necessary to consent to the Placement Team holding a copy of the following certificates and documents: Professional social work qualification Practice teaching qualification HCPC registration number and renewal date Evidence of professional indemnity insurance or membership of BASW or TCSW A recent CRB check (If you need a new CRB, then we can direct you to our CRB officer to make a new application) CV Practice Educator Workshops and Support It is essential that Practice Educators attend workshops ARU run in to maintain their registration and to keep up to date with changes that are being implemented in the overall social work curriculum and developments in practice learning as well as developing their understanding and knowledge of assessing and supporting social work students. It is therefore an expectation of the university that Practice Educators attend at least one workshop (although it is advisable to check with the local registration boards requirements for reaccreditation). Please find details of current workshops on the website for Practice Educators and On-site Supervisors at; Workshops provide an opportunity to meet other practice educators and share practice learning experiences. Practice Educators have access to support through the Practice Learning Coordinator at the nearest university campus to their organisation (see details at the beginning of document). Practice Educators can make contact with the PLC for guidance on the role or for any concerns that may require to be discussed. Practice Educators are required to inform the University of any changes in their professional circumstances and/or those of their organisation. ARU make every effort to provide Practice Educators with students to Practice Educate up to the requested capacity and within relevant geographical areas, however there are times, and circumstances which mean this will not always be achievable. 10

13 The Role of the Social Care Agency and the On-site Supervisor Practice placements are required to provide a safe and supportive environment for social work students requiring organisations to have policies and procedures relating to health and safety, risk, and others specific to the area of practice within the placement setting. It is expected that the practice placement will provide an induction for the student social worker and Anglia Ruskin University provides an example induction guide that can be adapted by the agency/team providing the placement opportunity. The induction should include the student social worker having access to all relevant policies and procedures in the placement, an opportunity to shadow other staff, and visit partner agencies. The induction plan is to cover general information such as, the organisational structure and staffing, as well as offering the student social worker specific information to enable their carrying out of the tasks identified as part of the learning experience. The student social worker is to have regular formal support and supervision throughout the placement. The student social worker is supernumerary (and cannot be case responsible) to staff within the placement and is to be referred to as Student Social Worker so that other professionals and service users are aware (this is a requirement of the he Health and Care Professions Council and not negotiable). Training and support for On-site Supervisor and Placement Provider It is essential that the staff member undertaking the role of OSS attends the training workshops in order to be fully aware of their role and develop their understanding and knowledge of assessing and supporting student social workers. It is therefore an expectation of the university that the On-site supervisor attends at least one of the workshops per year, either the two day On-site supervisor workshop or the Practice Educator and On-site supervisor workshop update and refresher sessions. If it is the first time have acting as an on-site supervisor ARU require attendance to a two day workshop to promote confidence in the role and understanding of the requirements of social work training. Workshops also offer an opportunity to meet individuals from other agencies involved in social work practice learning and members of the practice learning team at the university. Attendance at workshops is also advocated for people considering acting as an on-site supervisor in the future and who would like to find out more. For further information about future dates please go to; The university will be running regular training and refresher workshops for OSS. The placement provider will be given information about when these will be taking place or alternatively contact the Social Work Practice Team for further information. OSS have access to support through the Practice Learning Coordinator at the nearest university campus to their organisation (see details at the beginning of document). OSS can make contact with the PLC for guidance on the role or for any concerns that need to be discussed. OSS are required to inform the University of any changes in the organisation such as, change of ownership, change of on-site supervisor or any significant difficulty in providing the learning opportunities for the student social worker. 11

14 Quality Assurance of Practice Learning ARU are required to ensure the quality of the practice learning placement. Therefore a member of the Social Work Practice Team will visit the service and relevant personnel, preferably those who will take the role of practice educator and /or on-site supervisor and will enquire about the learning opportunities available at the placement and discuss how to proceed. The University needs to ensure that there are sufficient members of staff to support the student in their placement and the visit will include explaining the role and responsibilities of the On-Site supervisor. It will be necessary for the placement to provide evidence of the Employer/Public liability Insurance policy, health and safety policies and any others requested to ensure that the placement can provide a safe and supportive environment to a student social worker. The University will explain the fee s for taking a student social worker and the payment process The University visitor will require the completion of a short on-line questionnaire to confirm the information shared and discussed. This questionnaire feeds into the overall quality assurance process, which will later involve the collection of feedback from the student social worker practice educators and on-site supervisors at the end of the placement. Further information is available on our website for Practice Educators and On-site Supervisors at 12

15 Matching Student Social Workers to placements Placement Profile Form All student social workers are required to complete a Placement Profile form in which they indicate their previous experience, strengths and areas for development. The University will send the Placement Profile form and details of the number of days the student social worker needs to be on placement to the team/agency. Agency Response The University require the on-site practice educator/on-site supervisor/team manager to read the student social worker s profile and invite the student social worker for a meeting. The University require this process to undertaken within two weeks of receiving the student social worker s profile. Rejecting a student If however the team/agency decides that the application for placement is of a poor standard and not to invite the student in for an interview, then the University require you re the team/agency to feedback in writing. The University will forward the feedback onto the student social worker to ensure that the student social worker can make changes for their next application. Please keep us updated Please let the University know when the team/agency is inviting the student social worker in for interview and the outcome of the interview by sending an to; Chelmsford Campus: SWplacementsChelm@anglia.ac.uk Cambridge Campus: SWplacementsCP@anglia.ac.uk This is especially important if the University are required to appoint an off-site practice educator as time is needed to make the necessary arrangements. 13

16 Before student social workers start placements Disclosure and Barring Service (DBS) Student social workers are required to complete a DBS check before starting a placement and any student social worker without a completed DBS check is not be permitted to begin their placement. Some of the University s student social workers have positive DBS checks and it is important to ask to see a copy of their DBS check. The University encourages all student social workers to speak to the Practice Learning Co-ordinator to discuss how to share this information with the agency; however it is the student social worker s responsibility to share their DBS with the team/agency. If the team/agency is required to complete their independent DBS check on a student social worker please let the University know in advance as it may otherwise have a negative impact on the student social worker s progression. Occupational Health All student social workers are required to be cleared by occupational health before starting their practice placement which is undertaken by the University who will record if any adjustments need to be made in the arrangement of the placement. Travel Student social workers are advised that being a car driver is an essential requirement for placements given local stakeholders expectations that student social workers will travel in their working practice with service users. Student social workers are advised that if they do not drive or own a car, they should consider to learn to drive and to organise access to a car that can be used during their placement is essential. Travel Time Given a national shortage of practice placements, many student social workers may find they have to travel. The University aims to place student social workers within 1.5 hours travel from their home address or the campus where attended for study. If a student social worker travels to the campus for study then it is expected that they can also travel to that same geographical area for their placement. Where such journeys regularly take in excess of 1.5 hours each way, adjustments to the working day may be made in consultation with the practice agency and tutor. 14

17 Use of Car/Public Transport A part of the student social worker s bursary is a fixed sum towards the practice learning placement travel expenses. It is expected that student social workers take responsibility for budgeting of their travel expenses across the two placements. These monies are expected to support student social workers in travelling to and from placement. It is expected that teams/agencies will make arrangements to recompense a student social worker for any travel made during placement hours. Motor Insurance If the student social worker is using their own car in the course of a practice placement, the insurance cover must include an endorsement that the policy covers use for business purposes by the student social worker concerned. It is a student social worker s responsibility to address that their policy covers this appropriately. A business use certificate of insurance at the relevant level of cover must be shown to the practice educator and/or an appropriate manager. Students with Disabilities or Learning Difficulties The University is committed to supporting students with disabilities and/or learning difficulties including dyslexia. Student Services is able to provide advice and support with issues relating to disability and further Information can be accessed at the following link: Students with a disability and/or learning difficulty are required to notify their campus Practice Learning Co-ordinator in order that appropriate arrangements can be made. If the student has received an assessment from Student Services their Summary of Reasonable Adjustments (SORA) should be shared with the placement agency (in accordance with the student s consent) in order that the placement agency can adhere with their health and safety obligations, and their duty of care towards the student. Any necessary adjustments should be included in the Learning Agreement and reviewed at the Midway point to ensure student needs are being appropriately met throughout the placement duration. However, should a student have any concerns, please liaise with the On-site Supervisor/Practice Educator/Personal tutor or Practice Learning Co-ordinator at the earliest opportunity. 15

18 The Placement The practice learning on the Social Work courses at Anglia Ruskin University are assessed on a pass/fail basis according to the student social worker s capability in practice. The practice educator is required to award the pass/fail in the final assessment of the student social worker s practice. The placement is formerly agreed and monitored by three reports and associated meetings; 1. Learning Agreement Meeting At the start of the Practice Placement, and as part of the student social worker s induction, a learning agreement will be drafted with the Practice Educator (and on-site supervisor where appropriate). The Learning Agreement paperwork includes the practical arrangements for the Practice Placement, including supervision and teaching, the responsibilities of each party, establishing the opportunities for learning planning for the midway review. A meeting is subsequently held with these parties and the Learning Agreement tutor to finalise the learning agreement. The learning agreement is to be finalised within the initial 15 Practice Placement days. 2. Midway Report An interim assessment stage has been built in to the Practice Placement, at the mid-way review stage, which requires student social workers, practice educators and personal tutors to provide a report on progress. A meeting is arranged to discuss this progress. This also gives an opportunity to review the placement if it appears that further learning opportunities need to be found or the student social worker would benefit from developing their skills in a particular area. 3. Final Report This is where the practice educator writes their summative assessment of the student social worker s capability. If there is an on-site supervisor, they too are expected to write a short report to be included in the final assessment. Evidence Collected by student The student social worker will need to be observed in practice, and for one of the observations the off-site practice educator may ask the on-site supervisor to complete an observation. The student social worker is also required to gather feedback from service users, carer s colleagues and other professionals. 16

19 Difficulties on Placement Very occasionally difficulties may arise during a practice placement for a number of reasons, for example the long term sickness of a Practice Educator, and/or a student social worker s concern about the availability of learning opportunities, and/or a Practice Educators concerns about a student social worker s performance. It is anticipated that in the majority of situations difficulties can be resolved informally by discussing the issues in supervision. It is important that concerns are raised and discussed openly at the earliest opportunity to enable all parties to understand the issues and be able to address issues promptly and effectively. However in some circumstances difficulties cannot be resolved in an informal way and in such cases the University will work with all parties in line with the formal Facilitative Procedures which provide a framework to identify the nature and seriousness of the issues, and in the majority of cases agree a way forward. 17

20 Payment The following is a summary of how the payment levels and how payment will be made to agencies and Practice Educators supporting student social workers completing practice placements for the current NHS BSA contract year, The contract year runs from 1 st October 2013 and ends on 31 st September Payment Levels The NHS Business Services Authority decides on the rates of payment for agencies. The daily placement fee includes all aspects of the placement, including the provision of a Practice Educator. If an Off-Site Practice Educator is appointed by the University, the Lower daily payment rates will be reduced by 14 per day to enable the University to pay the Off-Site Practice Educator directly. All Practice Educators appointed by Anglia Ruskin University are paid 14 per day. If an agency appoints their own Practice Educator it is up to agency and Practice Educator to agree on the payment levels and methods of payment. All payments are inclusive of VAT. Payment to Agencies Payment Type Practice Educator Rate per day of placement paid to agency Agency providing Practice Agency appointed 20 education element (on-site practice educator) Agency not providing Practice education element (no on-site Practice Educator) ARU appointed 6 Payment to Anglia Ruskin University appointed Practice Educators Practice Educator Payment ARU appointed 14 18

21 Resources For Students Adams, R, Dominelli, L & Payne, M (2009) Themes, Issues and Critical Debates (3 rd edition), Palgrave Macmillan, Basingstoke Banks, S. (2004) Ethics, Accountability and the Social Professions. Palgrave Macmillan, Basingstoke Beckett, C. & Taylor, H. (2010) Human Growth and Development (2 nd edition), Sage, London Braye, S. & Preston-Shoot, M. (1995) Empowering Practice in Social Care. Open University Press, Maidenhead Clark, C. (2000) Social Work Ethics: Politics, Principles and Practice. Macmillan Press, Basingstoke. Crawford & Walker (2010) Social Work and Human Development (3d edition). Learning Matters, Exeter. Dalrymple, J. & Burke, B. (2006). Anti-oppressive Practice: Social Care and the Law (2 nd edition. Open University Press, Maidenhead Doel, M (2005) Using Groupwork, Routledge, London Doel, M (2009) Social Work Placements: a Traveller's Guide. Routledge, London Koprowska, J (2010) Communication and Interpersonal Skills in Social Work (3 rd edition), Learning Matters, Exeter Trevithick, P. (2005) Social Work Skills: A Practice Handbook (2 nd edition). Open University Press, Maidenhead Thompson, N. (2006) Anti Discriminatory Practice (4 th edition) Palgrave Macmillan, Basingstoke For Practice Educators and On-site Supervisors Brookfield, S. (1999) Understanding and Facilitating Adult Learning (2 nd edition). Open University Press, Maidenhead Doel, M (2005) The Group Work Book. Routledge, London Doel, M. & Shardlow, S. (2005). Modern Social Work Practice:Teaching and Learning in Practice Setting. Ashgate, Aldershot. Quinney, A. & Hafford-Letchfield, T.. (2006) Interprofessional Social Work: Effective Collaborative Approaches. Learning Matters, Exeter Thompson, N (2006) Promoting Workplace Learning. The Policy Press, Bristol 19

22 Useful organisations/websites British Association of Social Workers Commission for Racial Equality Care Quality Commission Department of Health Department for Children, Schools and Families Health and Care Professional Council National Organisation for Practice Teaching Office of Public Sector Information (for UK legislation) OFSTED Practice Based Learning SCIE Social Care Online Scottish Organisation for Practice Teaching (toolkit for practice educators) Skills for Care The College of Social Work 20