PCISS-1. Job Description: Key Responsibilities: I. Perform troubleshooting& support:

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1 PCISS-1 Job Description: Perform hardware and software installation, configuration, and upgrades Monitoring systems to ensure system availability to all users and performing necessary maintenance to support system availability. Document hardware and software problems and resolutions. Design, implement, troubleshoot, analyze, and maintain the IT Infrastructure; including Windows servers administration & Virtualization. Document system installation, configuration procedures, and current configuration. Key Responsibilities: I. Perform troubleshooting& support: Analyze problem and research solutions. Query existing knowledge base. Identify, test, and implement solutions. Manage system resolution with available resources. Communicate technical solutions and implementation processes. Implement long-range solutions. Communicate technical solutions and implementation processes. Document hardware and software problems and resolutions. Support back ends. Give input to operational strategy related to business/technology strategy. II. Perform hardware and software installation, configuration, and upgrades Identify and interpret the project requirements. 1 of 6

2 III. Evaluate present data and system configuration. Develop installation plan. Install, configure, and test system hardware and peripherals. Install, configure, and test new operating and application software and software upgrades. Perform quality checks on outcomes of work performed. Document system installation, configuration procedures, and current configuration. Perform system operations, monitoring, and maintenance Operate computer system and run system applications. Perform system diagnostics. Monitor and analyze system performance. Optimize system performance through software and hardware configuration. Develop and implement preventative maintenance plan. Evaluate maintenance processes and outcomes. Communicate and document maintenance procedures and system status. Skills: Computer science or relevant discipline graduate. 3year relevant experience in System & Infrastructure Administration. Excellent analysis, design, and trouble shooting skills. Certified System Administrator (MCSE, MCSA, MCITP, ) is preferable. Master of Windows 2003/2008 server administration. Master of Active Directory 2003/2008 and Group Policy management. Extremely familiar with WINS, DNS, DHCP, and TCP/IP, SMTP. Familiar with Exchange 2010 administration. Familiar with current virtualization technologies. Master of IIS 6.0 and IIS 7.0. Familiar with Linux OS is preferable. )MCSE, MCSA, MCITP, 3 2 of 6

3 PCISS-2 Job Description Configuring security policies for access-list, traffic encryption to protect the intranet from attacks & hackers. Mitigate layer 2 & Layer 3 attacks. Configuring Security Appliance hardware and software architecture such as Cisco ASA, Juniper Netscreen/firewalls, ISS/IBM IPS & IDS. Plan the mitigation of specific network vulnerabilities and exploits. Configure & troubleshoot VPN connections (IPsec site-to-site VPN with pre-shared key authentication, Easy VPN Server & Client VPN) Assist in the development of operational tools, methods and procedures and provide mentoring and training to peers and other organizations Conduct selected tests of information security measures in accordance with specific instructions provided by management. Evaluate the impact on security of proposed new technologies or changes to the existing architecture, system configurations and deployment guidelines. Evaluate information system bug reports, security exploit reports and other information security notices. Make recommendations to internal management for precautionary steps. Monitor VPNs, Concentrator logs, ASA, Netscreen and firewalls logs, intrusion detection logs, RAS, AAA/ TACACS & RADIUS servers logs, and network traffic for unusual or suspicious activity. Troubleshoots complex networks and security related problems. Provide incident, status and statistical reports detailing events related on regular basis. 3 of 6

4 Provide systematic reviews, analyses and tests all security systems on an ongoing basis and develop mitigation and reporting scheme. Configuration, integration, implementation, troubleshooting and modification responsibilities for all Cisco and Juniper security and networking devices, software and systems. Maintain network diagrams, security incidents reports, and develop, write, format, and edit technical and non-technical information for reports, procedures, processes, briefs, and other forms of documentation. Coordinate closely with Network Operation Department (NOD) to ensure security related functions and activities are performed. Any other duties assigned by the Manager. Skills Strong knowledge of VPN technology. Understands the operation of test and analysis equipment such as protocol analyzer, LAN/WAN sniffers, etc. Basic development & scripting skills. Awareness of common coding security best practices. Strong background in network security management and Internet firewalls. Extensive prior hands on experience with network management concepts and software including SNMP. Security related certifications preferred in Cisco (CCNA Security, CCSP). Security related certifications preferred in Juniper firewalls (JNCIA-FWV, JNCIS-FWV). Additional security certifications in other security areas a plus (e.g. C EH, C HFI, ) Juniper, IBM/ISS, CiscoIBM CCNA Security, C EH,... CCSP, SANS إلخ( 4 of 6

5 PCISS-3 I. Key Responsibilities Responsible for installing and administrating IBM products. Interface with customers in support of site and /or project IBM Software issues resolution. Monitor order status for technical delivery functions. Support 7x24 hour on-call availability. Technical Process review and analysis. Develop tactical and strategic plans, standards, guidelines and policies for IBM products based projects. Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system requirements needed for assigned projects. Monitors and tune products to ensure acceptable levels of performance. II. General Shared Tasks Perform hardware and software installation, configuration, and upgrades. Perform system operations, monitoring, and maintenance. Perform troubleshooting & support: Perform Sorting/Organization for the datacenter inventory and assets III. Monitoring Services: Monitoring all our hosted applications availability. Provide 1st level support for any incidents. Log all incidents for any hosted applications. V. Content Deployment: Review content RFC for technical data. Review & get approval from other team members for the deployment. Review expiry date for services with expiry. 5 of 6

6 Insure proper implementation of RFC with (Backup and Roll back options). Develop process & systems for RFC implementation. IBM Technology Experience such as (but not limited): 1. IBM Tivoli Netcool/OMNIbus V7.1&V7.2.1&V IBM Tivoli Netcool/Webtop IBM Tivoli Identity Manager (ITIM) 4. IBM Tivoli Access Manager for e-business V IBM Tivoli Netcool Precision IP V IBM Tivoli Network Manager Entry Edition (V3.7) 7. IBM Tivoli Network Manager IP Edition V3.7&V3.8&V IBM Tivoli Enterprise Console (V3.9) 9. IBM Tivoli Directory Integrator. 10. IBM Tivoli Monitoring V IBM Tivoli Netcool Reporter V IBM Tivoli Netcool Impact V IBM Tivoli Directory Server V IBM WebSphere Service Registry and Repository. 15. IBM WebSphere Process Server. 16. IBM WebSphere Business Monitor. 17. IBM WebSphere MQ. 18. IBM Cognos 8 BI. IBM IBM 6 of 6