Model QVIS - Quality Assurance in Vocational Education Institutions in Czech Republic. 54th EOQ Congress IZMIR, Turkey

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1 Model QVIS - Quality Assurance in Vocational Education Institutions in Czech Republic Jan Hnátek & Vladimír Medlík 54th EOQ Congress IZMIR, Turkey 1

2 Why Model QVIS? Transparency for customers / consumers (organizations, governmental institutions, training participants, others) Independent 3rd party certificate for quality assurance in adult education institutions as quality label Basis for governmental decisions in long-life education process Quality identification for private institutions 2

3 Beginn: 2007 Project of Ministry of Labour and Social Affaires (MPSV) Consortium of three Partners (under ESF) : National Training Found (NVF) including Czech Society for Quality (CSQ) Banking Institute/College of Banking (BIVŠ) KPMG Czech Republic (KPMG) 3

4 Group of experts Political definition and development for quality assurance in adult education process (requalification) Minimal understandable criterias Evaluation and development of the instruments for 3rd party certification Requirements for the certification bodies under accreditation process by CIA Requirements for the auditors / assessors Costs and validity of certificate 4

5 pro vzdělávací instituce Quality atributes in context of long-life professional education (LLPE) specificity differs from the needs of particular customers / consumers definability by means of set of educational programme characteristics measurability - by means of external and internal feedbacks Quality Management System Models International Standard ISO 9001:2008 requirements Models based on Organization Selfassessment International Excellence Models (např. EFQM, CAF, CQAF) National Models for LLPE (e.g. eduqua, LQW, EBQS, FETAC) 5

6 What brings standardized Quality Management System Summarize experiences with quality problems prevention as customer needs not sufficient identified, requirements for quality of education programme not sufficient defined, not enough systematic work with tutors and other key personnel of education institutions. Bring into correlation the preventive actions and improve its efficiency, e.g. requirements of tutor s competency, tutors choice and its further education etc. Facilitate certification information for customer about systematic approach to quality assurance. 6

7 Basis for Model QVIS construction: Basic compatibility with similar models in other European countries Conformity criteria with quality standards and sources of objective evidence with minimum quality standard requirements and objective evidence sources Continuous improvement cycle implemented quality indicators for improvement towards excellence established (not normative part of the QVIS Model) 7

8 pro vzdělávací instituce Model QVIS Seven Quality Criteria Criteria 1 Education Institute Vision and Customer orientation Criteria 2 Design & development and education programme ensuring Criteria 3 Education programme and process participant s evaluation Criteria 4 Key Personnel Management Criteria 5 Infrastructure; Supplier relations development Criteria 6 Improvement actions planning and implementation Criteria 7 Key results (metrics for processes) Each criteria includes its characteristics (concept), minimum of standard and objective evidence sources. 8

9 minimum - Školení of standard pro vzdělávací instituce obligatory requirements that fulfillment is precondition for the granting certificate of conformity according the Model QVIS objective evidence sources documents and records that are used as a quality system objective evidence in selfassessment and that are required by the process of certification quality indicators not required for the process of QMS certification but used for internal selfassessment and definition of the areas for further improvement include good managerial practice and best managerial approaches 9

10 Cyklus PDCA : internal and external cycle of VI Mission, Strategy and Goals VI (Crit. 1) Educational programmes design (changes) (Crit. 2) Goals and improvement VI programmes (Crit.6) Programme improvement actions (Crit. 6) Realization of educational programme (Crit. 2, 4,5) Educational programmes providing (Crit. 2,4,5) Course evaluation, programme selfassessment (Crit.3,6,7) Results analysis; VI selfassessment (Crit. 6) 10

11 pro vzdělávací instituce ISO 9001:2008 comparison with Model QVIS more structured - 5 top chapters but very detailed itemized into many requirements more generic (not branch oriented) requirements general less enumerative requirements of records 11

12 Selfassessment pro of Vocational vzdělávací Institutions instituce and its programmes 1. Selfassessment planning 2. Project management 3. Project information 4. Training of relevant engaged persons 5. Individual structured selfassessment 6. Consensus meeting 7. Selfassessment report preparation 8. Identification of areas for improvement 9. Action plan (programme) for improvement 10. Action plan realization and monitoring of goals fulfillment 11. Repeated selfassessment with improvement results communication 12

13 t Very simple assessment tool with scale of 4 levels: 4 Very good strong points predominate Criteria fulfillment shows majority of strong points. There is only few areas for improvement that have not negative impact for area activities effectiveness. 3 Good strong points predominate over ares for improvement Criteria fulfillment shows lot of strong points. There is some areas for improvement that make not serious problems 2 Satisfied some important areas for improvement exist Criteria fulfillment shows few strong points but the areas for improvement predominate over the strong points 1 Not satisfied areas for improvement predominate Criteria fulfillment shows predomination of areas for improvement (some examples of good practice may exists but in the whole aspects of quality there are many areas for improvement and the minimum standard is not fulfilled) 13

14 Contribution of QMS certification : Confidence in the quality of services offered by registered Vocational Education Institutions customers and interested parties VI system approach to quality assurance regular surveillance by Certification Body audits Quality management system continuous improvement of services offered use of selfassessment method (VI employees involvement and advantage of its experiences and inputs that bring the Model QVIS quality indicators) use of areas for improvement that bring the auditors of Certification Body 14

15 General information about QVIS certification process : Who can make the certification process of Vocational Institution? Certification Body that is accredited for Model QVIS by Czech Accreditation Institute (CAI is a member of EA, ILAC, IAF and signatory of the multilateral agreements of EA, ILAC and IAF on mutual recognition of results of accreditation.) Whom is the certification of Model QVIS assigned? VI (non profit, profit, public sector) that have the long-life education as key activity, Schools at all levels that have the long-life education as a complementary activity, Training departments of other subjects that offer the long-life education as payable activity for external customer / client How long is the validity of the certificate? Three years of last on-site audit day Condition for certificate validity is each year successful surveillance audit 15

16 Registration Registration at the Certification Body Send in an Application form with overview of courses Random sample: Choice of an offer (seminar, course) Hand-in dossier including random sample (review) On site audit Decision made by the Certification Body yes / possible improvements or guidelines for a possible recourse 16

17 What is assessed in certification process of Vocational Education Institution? VI submitted dossier of requisited documentation (document review): Selfassessment report VI system documentation (enclosure of Selfassessment report) Documentation of choiced education programme documentation of objective evidence sources defined by each criterium of the Model QVIS CB makes the choice of an offer (seminar or course of VI programmes) Level of quality management system implementation by on-site audit 17

18 Feedback report from the on-site audit includes above all VI quality management system evaluation evaluation of choiced educational programme possible nonconformities and areas for improvement recommandation for registration /certification to Model QVIS Decision of the registration is fully on the Certification Body! 18

19 QVIS certification process key steps Yearly surveillance audits (incl. audit report) off-site documentation submitted for review: Selfassessment report of last period from previous audit inclusive evaluation of goals and improvement programmes fulfilment VI documentation (only updated enclosures of Selfassessment report) inclusive goals and improvement programmes fulfilment for next period Information of use of certification logo and/or other certification reference Surveillance audit plan shall to include as a minimum: review of implemented corrective actions from previous audit findings, review of any appeal and complaints concerning VI activities, review of all relevant changes of VI and its quality management system 19

20 QVIS certification process key steps Repeated certification (re-certification) before three years certificate validity choice of CB for further cycle is on the Vocational Education Institution re-certification process is the same as initial certification process if possible, the choiced educational programme is different from that by initial certification process Suspending or withdrawing of certification QVIS certificate is withdrawing after 3 years period of validity if VI does not request recertification VI shall not refer to the certification and use of certification logo CB shall make the suspended status of the VI certification publicly accessible 20

21 Thank you for your attention 21

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