2 Standards A Standard is a document of voluntary application, containing technical specifications based on experience and technological development results. Standards are developed by consensus among every part involved or interested in activities concerning to it. Moreover, it must be approved by a Standards organization.
3 Standardization Standardization is the process of elaboration, application, and improvement of standards, which are applied to different scientific, industrial or economic activities with the purpose of ordering and improving them.
4 Standardization Goals: Simplification: Reduce models maintaining only what is necessary. Unification: Permit changeability at international level. Specification: Create a common language to avoid identification errors.
5 International Standards there are two international standards organizations: IEC International Electrotechnical Commission, responsible of electrotechnic and electronic standards. ISO International Organization for Standardization, which covers the rest of activity sectors.
6 ISO & IEC ISO & IEC share the responsibility of developing standards related to Information Technologies. To adopt standards elaborated by ISO or IEC is not mandatory for countries members of these organizations.
7 European Standards CEN European Committee for Standardization. CENELEC European Committee for Electrotechnical Standardization. ETSI European Telecommunication Standards Institute. European standardization organisms force all their members to adopt, without modifications, European standards developed by them. European standards are systematically incorporated to AENOR catalog, reaching category of national standards.
8 AENOR AENOR began in 1986, Real Decreto 1614/1985, it is the only one Spanish Standards Organization approved for developing standardization and certification tasks in our country. AENOR is member and represents Spain in International Standards Organizations (ISO, IEC, CEN, CENELEC, ETSI, COPANT).
9 ISO ISO is not an acronym for the organization's full name in either official language; rather, the organization adopted ISO based on the Greek word isos (ἴσος), meaning equal ISO has three membership categories: Member bodies, one per country. Correspondent members are countries that do not have their own standards organization. Subscriber members are countries with small economies. They pay reduced membership fees, but can follow the development of standards.
10 Importance of Standards A standard is defined as the set of fulfilling of a quality criteria. It defines the range of quality acceptance for a determined process. They offer a set of best practices, avoiding repeated errors and catching valuable knowledge for the organization.
11 Standards and Models Quality Management Governance level Development Services Acquisition Processes improvement Image obtained from INTECO : Curso de Metodologías y Certificaciones
12 ISO 9000 Standard Family The set of ISO 9000 standards constitute a family of international standards and quality guides world wide recognized. They shape the base for establishing Quality Management Systems. Application field of these standards are any kind of enterprise independently of their size or activity.
13 ISO 9000 Standard Family The family is composed by the following 4 standards: UNE-EN ISO Quality Management Systems. Fundamentals and vocabulary. UNE-EN ISO Quality Management Systems. Requirements. UNE-EN ISO Quality Management Systems. Instructions for performance improvement. UNE-EN ISO Guidelines for auditing Quality/Environmental Management Systems.
14 ISO 9000 Standard Family ISO 9000 presents organization as a socio-technical complex system in which organization not only deals with productive system results, but also to get advantage of resources, specially human resources, to get a bigger flexibility. This philosophy is based on: Improvement cycle. Processes based approach.
15 ISO 9000:2000 It describes quality fundamentals and its purpose is to establish a specific terminology of using in the family of standards, like in ISO 9001 and in ISO It defines a series of basic principles to be promoted from the organization management that pretend to obtain a continual improvement. This principles are known as Quality Management Principles.
16 ISO 9000 Standards Family
17 ISO 9000:2000 ISO 9000 is based on eight quality management principles: customer focus. Leadership. Involvement of people. Process approach. System approach to management. Continual improvement. Factual approach to decision making. Mutually beneficial supplier relationship.
18 ISO 9001:2008 Standard ISO 9001 specifies requirement for a quality management system that can be internally used in the organization, for its certification or with contractual aims. It is focused on quality management system efficacy in order to fulfill customer s requirement.
19 ISO 9001:2008 Contents: Front page. Antecedents. Declaration. Prologue. Introduction. 1. Guides and general descriptions. 2. Normative references. 3. Terms and definitions.
20 ISO 9001: Quality Management System ( it contains the general requirements and documentation requirements). 5. Management responsibility ( it contains management commitments like policy and responsibilities). 6. Resource management (Human resources, infrastructure and work environment)
21 ISO 9001: Product realization (productive requirement, from customer attention to product or service delivery). 8. Measurement, Analysis and improvement (processes of taking information, analysis and improvement plans) Annexes A y B Bibliography
22 AENOR Certification ISO 9000 Certification Process Application 1 Documentation study and previous visit 2 Audit Response to Audit (Corrective actions plan) 3 No Assessment and Decision Are requirement achieved? Certification 5 6 Yes 4 Annual tracking
23 ISO 9004:2000 This standard establishes guidelines for continual improvement and global efficiency for those organization whishing to move beyond the requirements of ISO It exposes recommendations to develop the improvement of quality management system, and additional explanations with relation to requirements of standard ISO 9001:2000.
24 Relationship between ISO 9001 & ISO 9004 ISO 9001 and ISO 9004 have been developed as a consistent pair of quality management system standards which have been designed to complement each other ISO 9001 specifies requirements for a quality management system, while the other one complements the first one when proposes ideas for organization improvement. ISO 9004 is not intended for certification or contractual purposes. Only ISO 9001 can be certified.
25 ISO/IEC 9126 ISO 9126 is an international standard for software evaluation. It is supervised by SQuaRe Project, ISO 25000:2005. ISO 9126 defines a quality model in which is determined every characteristic that a software model must fulfill to satisfy established needs. It is thought for developers, acquirers, quality and assessment people, responsible of specifying and assessing software product quality.
26 ISO/IEC 9126 The standard is divided into four main parts: Quality model External metrics Internal metrics Quality in use metrics Software quality can be evaluated by measuring internal attributes (static measures or intermediate products) or external attributes (code behavior when software is running).
27 ISO/IEC 9126 & ISO/IEC 14598
28 ISO 25000:2005 ISO 25000:2005 (SQuaRE -Software Quality Requirements and Evaluation) base on ISO 9126 & ISO 14598, it provides a general vision of contents, models and definitions need to obtain software of quality and to evaluate software quality. It contains an explanation of processes transition among ISO 9126, ISO and SQuaRe.
29 ISO 25000:2005 Integration of ISO 9126, ISO (Measurement Process), and ISO (Evaluation Process) permits to think about a 4 steps process: Requirements identification related with software product quality, that is to select quality model part relevant to quality evaluation (ISO/IEC 9126-n). Identification of the interpretational context. That is, selection of reference values, and targets determination in a determined context. To use measures produced in data elaboration stage. Analysis and comparison of obtained results with the set of reference values.
30 ISO 25000:2005 It is composed by 14 documents assembled into 5 divisions: Quality Management Division ISO 2500n: (1) Guide for SquaRE Structure & Terminology Overview and (2) Scheduling and y Management it provides a guide to plan and manage software evaluations. Quality Model Division ISO 2501n: it describes the internal and external quality model and quality in use (characteristics and subcharacteristics)
31 ISO 25000:2005 Quality Measurement Division ISO 2502n: measurement primitives, internal quality measurements, external quality measurements and quality in use measurements. Quality Requirements Division ISO 2503n: it enables software product quality to be specified as quality requirements. Quality Evaluation Division ISO 2504n: it provides requirements for quality evaluation for: developers, acquirers, evaluators.
32 Benefits of using ISO Model represents expected software product quality. It distinguishes among needs on quality in use, external quality and internal quality. It allows a bigger efficacy in software definition. It expresses intermediate products evaluation. It proposes a final quality by intermediate evaluations. It permits traceability among expectations, requirements and evaluation measurements. It improves product quality.
33 Standards Reviews Process review principles are: Application to all product and service sectors, and to all kind of organizations. Easy of use, clear language, easy of translating and to make them more comprehensible. Ability to connect Quality Management Systems with process of the organization. Oriented to continual improvement and customer satisfaction. Compatibility with other management systems like ISO for environmental management.
34 Certification Certification is an action carried out by an organization recognized like confident and independent of interested parts, by means of that demonstrates the conformity of a company, product or process, service or person with the requirements defined in standards or technical specifications.
35 Certification Process Model s election Organization Assessment Organization Situation comparison Improvement Process Design Evaluation for Certification
36 Certification Process Stage 10 Tracking Stage 1 Diagnostic Audit AENOR Audit Stage 9 Audit of Certification Stage 2 Sensitization Stage 8 Corrective or preventive actions Quality Management System 10 Steps towards Excellence Stage 3 Workshop of QMS Processes Working Program Deployment Stage 7 Pre-internal Audit of Certification Stage 4 QMS Documentation Stage 6 Internal Audit Stage 5 Documentation
Selection and use of the ISO 9000 family of standards ISO and international standardization ISO/TC 176, Quality management and quality assurance ISO is the International Organization for Standardization.
INTRODUCTION 16) QUALITY MANAGEMENT SYSTEMS The aim of this paper is to give a brief introduction to the idea of a quality management system and specifically in ISO 9001:2000: Quality Management System.
I T S e r v i c e M a n a g e m e n t W h i t e P a p e r The Information Security Management System According ISO 27.001 The Value for Services Author: Julio José Ballesteros Garcia Introduction Evolution
TECHNICAL REPORT ISO/IEC TR 20000-9 First edition 2015-02-15 Information technology Service management Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services Technologies de l information
2350 Helen Street, N. St. Paul, MN 55109 Page 1 of 5 AETRIUM Quality Management System Manual 2350 Helen Street, N. St. Paul, MN 55109 Page 2 of 5 Introduction It is a strategic decision by Aetrium management
What is ISO/IEC 27001? The ISO/IEC 27001 standard, published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), is known as Information
Quality management principles The following text is an integral reproduction of the content of the document "Quality Management Principles" * Introduction This document introduces the eight quality management
AEROSPACE QUALITY MANAGEMENT SYSTEM ACCORDING TO SELECTED QUALITY STANDARDS Izabela Sprycha Maria Curie-Skłodowska University, Poland email@example.com Agnieszka Piasecka Abstract: The quality is
ISO 55001 Asset management Management systems: Requirements First edition 2014-01-15 Our vision To be the world s leading provider of high quality, globally relevant International Standards through members
UNE ISO 30301. MANAGEMENT SYSTEMS FOR RECORDS An implementation example in a fictional company AENOR CTN50/SC1 (translated to English by Cristina Fernández) An Implementation example in a fictional company.
Understanding Principles and Concepts of Quality, Safety and Environmental Management System Graham Caddies Owner / Principal Advance Profitplan Understanding Principles & Concepts Page 1 of 10 Revision
TECHNICAL REPORT ISO/IEC TR 29110-5-6-2 First edition 2014-08-15 Systems and software engineering Lifecycle profiles for Very Small Entities (VSEs) Part 5-6-2: Systems engineering Management and engineering
ISO 9001: 2008 Boosting quality to differentiate yourself from the competition xxxx November 2008 ISO 9001 - Periodic Review ISO 9001:2008 Periodic Review ISO 9001, like all standards is subject to periodic
Document: ISO/TC 176/SC 2/N 525R2 ISO 9000 Introduction and Support Package: 1 Introduction Two of the most important objectives in the revision of the ISO 9000 series of standards have been a) to develop
What changes will ISO 9001:2015 bring? 1 Introduction This presentation will cover the following topics: The ISO 9001 Revision Process Key Inputs to ISO 9001:2015 The High Level Structure Key Changes in
FSSC 22000-Q Certification module for food quality in compliance with ISO 9001:2008 Quality module REQUIREMENTS Foundation for Food Safety Certification Gorinchem, The Netherlands: 2015 Version Control
SYSTEM MANUAL Pag. 1/13 TABLE OF CONTENTS Nr. cap. Chapter name Content and revision of QMSM Identification data Short history 1 Purpose and field of application 2 Reference documents 3 Terms and abbreviations
Software Quality Assurance: VI Standards Room E 3.165 Tel. 60-3321 Email: firstname.lastname@example.org Outline I Introduction II Software Life Cycle III Quality Control IV Infrastructure V Management VI Standards VII Conclusion
ISO 14001:2015: Key Changes Susan LK Briggs Convenor, ISO TC207/SC1/WG5 TC207 Workshop, 9/8/15 Topics for Discussion Background on ISO 14001 Revision Highlight of key changes in ISO 14001:2015 Top Management
An integrated life cycle quality model for general public market software products Witold Suryn 1, Alain Abran 2, Claude Laporte 3 1 Département de génie électrique, École de technologie supérieure 1100,
QUALITY MANAGEMENT PRINCIPLES The following text is an integral reproduction of the content of the document "Quality Management Principles". Introduction This document introduces the eight quality management
Central Page 284 of 296 Application of software product quality international standards through software development life cycle Mladen Hosni, Valentina Kirinić Faculty of Organization and Informatics University
Page 1 of 8 1. Scope This SOP covers requirements for PHARMCO-AAPER s Quality Management System 2. Application This Standard Operating Procedure applied to the entire Quality Management System as it relevant
Other publications by Van Haren Publishing on IT Management Van Haren Publishing specialises in titles on Best Practices, methods and standards within IT and business management. These publications are
ISO 9001:2008 [Company Name] ADDRESS Phone: Phone: Fax: Fax: The holder of this manual is cautioned that the information contained herein must not be loaned or circulated outside of [Company Name] except
Standardising the Internet of Things Is Today s System Adequate? Kai Jakobs A Bit of Motivation The IoT represents another paradigm shift in communication initially, communication occurred between humans,
Industry use of Standards and how PPM fits with those Standards Wolfgang Kresse EuroSDR, ISO/TC 211 Germany kresse @hs-nb.de 1 What is the legal status of a standard? ISO International Organization for
CHAPTER 18: QUALITY MANAGEMENT IN VTS Background At its twenty-fourth session, the IMO Assembly adopted resolution A.973(24) on the Code for the Implementation of Mandatory IMO Instruments and resolution
Improving global standard to be a key driver of innovation Colin MacNee Caveat The views expressed are my own and do not represent BSI CQI IAF IBM IRCA ISO IT Governance Content Where we ve come from A
IRCA Briefing note ISO/IEC 20000-1: 2011 How to apply for and maintain Training Organization Approval and Training Course Certification IRCA 3000 Contents Introduction 3 Summary of the changes within ISO/IEC
Australian Computer Society Policy Statement on SOFTWARE QUALITY ACCREDITATION www.acs.org.au October 2004 ACS POLICY STATEMENT ON SOFTWARE QUALITY ACCREDITATION 2004 CONTENTS Summary of ACS Position...5
ISO 9001 Quality Systems Manual Revision: D Issue Date: March 10, 2004 Introduction Micro Memory Bank, Inc. developed and implemented a Quality Management System in order to document the company s best
The online version of this document is controlled. Therefore, all printed versions of this document are unofficial copies. QUALITY MANAGEMENT SYSTEM MANUAL 6901 Charles Street Towson, Maryland 21204 Manual
Design Specification for IEEE Std 1471 Recommended Practice for Architectural Description IEEE Architecture Working Group 0 Motivation Despite significant efforts to improve engineering practices and technologies,
FINAL DRAFT INTERNATIONAL STANDARD ISO/FDIS 9000 ISO/TC 176/SC 1 Secretariat: ANSI Voting begins on: 2015-07-09 Voting terminates on: 2015-09-09 Quality management systems Fundamentals and vocabulary Systèmes
Benefits of an ISO 9001 Quality Management System 1 What is ISO 9001 An international standard that defines requirements for establishing a quality management system to control and manage your processes
ISO/IEC 20000-2:2012 AS ISO/IEC 20000.2 2013 Australian Standard Information technology Service Part 2: Guidance on the application of service systems This Australian Standard was prepared by Committee
Information for Schools and Colleges So you want to Know more about the BS EN ISO 9000:2000 family of quality management system standards A brief history of BS EN ISO 9000:2000 From the 1920 s to the 1940
Service Management Policy XIT-POL-006 Policy - PUBLIC- Author Jan Pavel Version 1.4 Status Reviewed by Approved by Responsible Final Tomas Kucera Tomas Kucera Pavel JANÁK Valid from 9.6.2010 Scope Whole
International Organization for Standardization BIBC II, Chemin de Blandonnet 8, CP 401, 1214 Vernier, Geneva, Switzerland Tel: +41 22 749 01 11, Web: www.iso.org Guidance on the requirements for Documented
Publication Reference EA-7/01 EA Guidelines on the application Of EN 45012 PURPOSE The purpose of the document is to provide explanations with a view to harmonise the application of ISO/IEC Guide 62/EN
INTERNATIONAL STANDARD IEC 62056-21 First edition 2002-05 Electricity metering Data exchange for meter reading, tariff and load control Part 21: Direct local data exchange This English-language version
Eagle Machining, Inc. Quality Management System 1 of 10310 Antoine Drive Bldg D, Houston, Texas 77086 BUSINESS OPERATING MANUAL (QUALITY MANUAL) Revision Date: 08/01/2014 Approved By: Joseph Vu Date: 08/01/2014
Certification Services Division Newton Building, St George s Avenue Northampton, NN2 6JB United Kingdom Tel: +44(0)1604-893-811. Fax: +44(0)1604-893-868. E-mail: email@example.com CP14 ISSUE 5 DATED 1 st OCTOBER
Chapter 2 ISO 9001:2008 QMS For internal use of BSNL only Page 1 ISO 9001:2008 QMS Introduction Everyone wants to achieve profits. Profits can come by more sales with some profit margin and also by cutting
Focal points for expanded practical cooperation among standards organizations The IEC/ISO/ITU/UNECE MoU on e-business e Standards June 2013 The Business Requirement Global supply networks are increasingly
ISO 9001 Quality Management System Lead Auditor Training (IRCA) Course Description BSI s Quality Management Systems (QMS) Auditor/Lead Auditor Training Course (ISO 9001) course teaches the principles and
Manual ETEL - Quality Management - Occupational Health and Safety - Environmental Protection This Manual is the property of ETEL S.A. It may be neither reproduced nor passed on to third parties. This document
Model QVIS - Quality Assurance in Vocational Education Institutions in Czech Republic Jan Hnátek & Vladimír Medlík 54th EOQ Congress IZMIR, Turkey 1 Why Model QVIS? Transparency for customers / consumers
ISO 27001:2005 & ISO 9001:2008 September 2011 1 Main Topics SFA ISO Certificates ISO 27000 Series used in the organization ISO 27001:2005 - Benefits for the organization ISO 9001:2008 - Benefits for the
ISO Management System Standards, ISO 9001 and the Future Charles Corrie Secretary ISO/TC 176/SC 2 Established Management (system) standards ISO 9000 Quality ISO 14000 Environment IEC 60300 Dependability
Standarization effort: ISO/IEC 29119 Software Testing Javier Tuya Software Engineering Research Group University of Oviedo Coordinator of the workgroup AEN/CTN 71/SC7/GT26 AENOR giis.uniovi.es AST Meeting,
Guidance for accreditation of EN 15224:2012 Health care services Quality management systems Requirements based on EN ISO 9001:2008 This document is mandatory for the consistent application of ISO/IEC 17021.
INTERNATIONAL STANDARD ISO 9000 Third edition 2005-09-15 Quality management systems Fundamentals and vocabulary Systèmes de management de la qualité Principes essentiels et vocabulaire Reference number
JSP 886 THE DEFENCE LOGISTIC SUPPORT CHAIN MANUAL VOLUME 7 INTEGRATED LOGISTICS SUPPORT PART 8.11 QUALITY MANAGEMENT THE MASTER VERSION OF JSP 886 IS PUBLISHED ON THE DEFENCE INTRANET. FOR TECHNICAL REASONS,
DRAFT SAINT LUCIA NATIONAL STANDARD DNS/ISO 9001 QUALITY MANAGEMENT SYSTEMS REQUIREMENTS [ISO 9001: 2015, IDT] Copyright SLBS Saint Lucia Bureau of Standards, 2015 No part of this standard may be reproduced
SCS Green Squared SM Certification Manual 2011. Scientific Certification Systems Environmental Certification Services: Certification Manual for Green Squared SM Tile and Installation Material Sustainability
IEC 62304 CONSOLIDATED VERSION Edition 1.1 2015-06 colour inside Medical device software life cycle processes INTERNATIONAL ELECTROTECHNICAL COMMISSION ICS 11.040 ISBN 978-2-8322-2765-7 Warning! Make sure
Applying Integrated Risk Management Scenarios for Improving Enterprise Governance János Ivanyos Trusted Business Partners Ltd, Budapest, Hungary, firstname.lastname@example.org Abstract: The term of scenario is used
INTERNATIONAL STANDARD IEC 60870-5-103 First edition 1997-12 Telecontrol equipment and systems Part 5-103: Transmission protocols Companion standard for the informative interface of protection equipment
A guide to the contents of ISO 9001 : 2000 Quality Management Systems Requirements BSIA Form No. 137 February 2001 This document is the copyright of the BSIA and is not to be reproduced without the written
ISO 9001 Quality Management System DETAILED GUIDE ISO 9001 Background ISO 9001:2008 is the world s foremost quality management standard, used by hundreds of thousands of organizations in over 170 countries
CENTRIS CONSULTING Quality Control Manual ISO 9001:2008 Introduction Centris Consulting developed and implemented a Quality Management System in order to document the company s best business practices,
: Food Safety Management Systems Stefan Nygren What is ISO 22000? ISO 22000, Food safety management systems - Requirements for any organization in the food chain, was first published in 2005. The standard
International Organization for Standardization ISO 9001 What does it mean in the supply chain? Introduction As someone who is involved in the selection of suppliers and, possibly, responsible for purchasing
Managing e-health data: Security management Marc Nyssen Medical Informatics VUB Master in Health Telematics KIST E-mail: email@example.com Structure of the presentation Data management: need for a clear
Derbyshire Trading Standards Service Quality Manual This Quality Manual has been developed to give a broad outline of how the Trading Standards Division s range of services comply with the requirements
IEC/PAS 62443-3 PUBLICLY AVAILABLE SPECIFICATION PRE-STANDARD Edition 1.0 2008-01 Security for industrial process measurement and control Network and system security INTERNATIONAL ELECTROTECHNICAL COMMISSION
Page 117 AGREEMENT ON TECHNICAL BARRIERS TO TRADE Members, Having regard to the Uruguay Round of Multilateral Trade Negotiations; Desiring to further the objectives of GATT 1994; Recognizing the important
ISO 27001: Information Security and the Road to Certification White paper Abstract An information security management system (ISMS) is an essential part of an organization s defense against cyberattacks
Page 1 of 12 HKCAS Supplementary Criteria No. 8 Accreditation Programme for Information Security Management System (ISMS) Certification 1 INTRODUCTION 1.1 HKAS accreditation for information security management
IAF MD 2:2007. International Accreditation Forum, Inc. IAF Mandatory Document IAF Mandatory Document for the Transfer of Accredited Certification of Management Systems (IAF MD 2:2007) IAF MD2:2007 International
ISO/IEC JTC1/SC7 Software and Systems Engineering Secretariat: CANADA (SCC) ISO/IEC JTC1/SC7 N4098 2008-07-17 Document Type Title Source CD CD 25010.2, Software engineering-software product Quality Requirements
How to Leverage Your QMS for Competitive Advantage Katie Farrand Continuous Improvement Specialist Synergy Resources Some Quality Management System Facts Supplier Manufacturing Company Customer *US & Canada,
Corporate Quality Manual Preface The following Corporate Quality Manual is written within the framework of ISO 9001:2008 Quality System by the employees of CyberOptics. CyberOptics recognizes the importance